BI SL2 User Manual

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User Guide

8-90-00157-1

Revision B

BI Proprietary & Confidential

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SL2 User Guide

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Chapter 1 SL2 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Alcohol Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Automated Retesting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Internal Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

GPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Multiple Tamper Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Rechargeable Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SL2 Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Activation Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Breath Alcohol Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Test History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Air Blank Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Check For Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Reset Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cleaning & Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2 Monitoring Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Client Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Edit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Text Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adaptive Facial Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Master Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Contents SL2 User Guide

Photo Verification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

GPS Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Client Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Consolidated Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Digest Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Appendix A Menu Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Appendix B Alerts and Texts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Appendix C Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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SL2 User Guide

BI prepared this manual for use by BI customers only. All comments concerning the contents of this manual should be directed to BI’s Marketing Department, 6265 Gunbarrel Avenue, Suite B, Boulder, CO 80301, USA. No part of this work covered by copyright may be reproduced in any form whether graphically, electronically, or mechanically; including photocopying, recording, taping, or storage in an information retrieval system without prior written permission from BI.

Trademarks & Patents

 BI  BI SLBlue

 BI logo  Adaptive Facial Recognition

 BI TotalAccess  US Patent No. 8,381,573

 BI SL2  SOBERLINK

Preface

Technical Support

For technical support when using BI’s monitoring center, contact BI Monitoring Operations:

BI Monitoring Operations 800 Main Street, Suite 501 Anderson, Indiana 46016

1.800.666.3145 FAX 1.765.649.3148

For technical support when using an agency monitoring center, contact BI Technical Support:

BI Technical Support 6325 Gunbarrel Avenue, Suite B Boulder, CO 80301

1.800.241.9924

Waste Electrical and Electronic Equipment (WEEE)

All electrical products that reach the duration of their functioning capabilities must be returned to BI Incorporated for recycling.

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Preface SL2 User Guide

Registrations

 FCC ID: RI7DE910-DUAL

 IC ID: 5131A-DE9100DUAL

FCC Compliance Statement

United States FCC, Part 15, Subpart B; ICES-003

This device complies with Part 15, subpart B of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications made by the user to this equipment that are not expressly approved by BI Incorporated could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Industry Canada Compliance Statement

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

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SL2 User Guide

Chapter 1 SL2 Device

The SL2 device is a portable, hand-held breath alcohol device that transmits the breath alcohol test results, a photo of the person taking the test, and a GPS (Global Positioning System) location via an internal cellular module within seconds of the breath alcohol test.

When alcohol is consumed it is absorbed into the blood stream. The exchange of alcohol to the breath occurs in the deep lung region. Through a calculated conversion, the SL2 measures alcohol in

the body by its concentration in the breath, also known as breath alcohol concentration (BrAC). There are several factors that determine the effect alcohol has on the body; such as the number of drinks and alcohol content, amount of time in which drinks are consumed, food intake, body weight, gender, and age.

Chapter Topics

• Features

• Activation Process

• Testing Instructions

Multiple acquisition technologies determine the device’s location and the embedded GPS technology captures a GPS point for each breath alcohol test. Communication with the client including battery status, messages, and test directions is conducted through a high resolution color LCD screen on the side of the device.The backlit LCD display is easy to read in any type of lighting.

The following list describes the features of the SL2:

Features

Portable Device

Internal Camera

One-Touch Testing

Queuing Test Results

CDMA Cell Module

Lithium-Ion Battery

Back-Lit LCD Display

Over the Air Firmware Updates

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Chapter 1 • SL2 SL2 User Guide

Alcohol Monitoring

The SL2 measures breath alcohol content by collecting deep lung breath samples. It incorporates an infrared camera, GPS antenna, embedded cell modem, and a professional grade fuel cell. Results of each breath alcohol test are promptly reported to the Monitoring Web Portal via a cellular connection. Each test report includes a high resolution client photo, BrAC reading, GPS location, and a time/date stamp.

The Dart fuel cell sensor has a typical five-year life. Periodic calibration checks are recommended every 1500 tests. The sensor only needs to be recalibrated if the calibration check shows that the device falls out of the manufacturer’s accuracy tolerance. The sensor is sensitive to methyl alcohol, isopropanol, carbon monoxide, and diethyl ether. Wait 20 minutes after exposure to these substances before completing any breath alcohol test. False high breathalyzer readings can come from the existence of mouth alcohol. Always wait 20 minutes after eating, drinking, or smoking before testing. A confirmation or secondary test can be required for all non-compliant breath alcohol tests of a BrAC 0.02 or higher.

The client needs to

be configured for

automated retesting

in the Monitoring

Web Portal.

Automated Retesting

For BrAC test results of 0.02 or higher, the SL2 will display an Alcohol

Detected warning. Automated retesting can be enabled from the client’s

schedule in the Monitoring Web Portal, see “Schedules” on page 15. When retesting is enabled and a positive test result is received, another test is scheduled in 15 minutes. The first compliant test following a positive test and within the secondary test window is called a Compliant Secondary test. After a positive secondary test, the retest cycle prompts the client to retest every 30 minutes until the BrAC test results drop below 0.02 or three hours has elapsed. Remember, a client must be enabled for retesting in Test Schedules in the Monitoring Web Portal.

Internal Camera

The internal camera produces excellent high resolution photos regardless of the setting or lighting available. The photos are posted for each breath alcohol test in the Monitoring Web Portal (page 24) and are used to verify the client is actually the person performing the breath alcohol test and not an impersonator or look alike. The internal camera includes a flash to enable capturing pictures in low-light or dark spaces.

GPS

The SL2 device contains a Telit Wireless Solutions module to obtain a GPS position fix during the alcohol breath test. In the event that a GPS position fix cannot be established, the SL2 device uses cell tower locations to provide a location fix. The position fix is displayed with Google Maps in test details of each alcohol breath test with a latitude, longitude and accuracy as a radius in meters. Accuracy is dependent on the line of sight and amount of time to GPS satellites.

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SL2 User Guide Chapter 1 • SL2

Queuing

The SL2 contains a CDMA cell module to send breath alcohol test results to Monitoring Web Portal. If cell service is not available to send the test results, the SL2 has a Queuing feature. Queuing provides the SL2 device with the ability to store up to 100 breath alcohol test results when there is no cellular service. Once cellular service is available, the SL2 sends all of the stored breath alcohol test results to the Monitoring Web Portal.

Unable to send compliant test

Move to an area with better cell coverage to send x test(s).

HOME

All queued tests show as Pending in the Monitoring Web Portal. If the SL2 device is out of cellular service, for two scheduled tests, a notification will be sent to the Contact(s) listed in the Monitoring Web Portal. Once the SL2 regains cellular service and sends the stored breath alcohol test results, a Connectivity Alert containing client information and test results will be sent to the Contact(s).

Unable to send test

Alcohol detected. Send an additional test within the next 30 minutes.

If a positive breath alcohol test occurs during a period when the SL2 device does not have cellular service, a retest text message will not be sent to the client until cellular service is available.

HOME

Queuing can be configured in the Monitoring Web

Portal. The feature can be enabled or disabled from the Client’s Edit page. Once the queuing feature has been updated to the SL2 device, the feature will be defaulted to “Enabled” in the Monitoring Web Portal.

Multiple Tamper Detection

The SL2 device uses various methods to determine if a client is tampering with the device. The first and most significant is the infrared digital camera which captures a high resolution photo during a breath alcohol test. The photo is used for identity confirmation in the Monitoring Web Portal, see “Photo Verification” on page 24.

Queuing will store

up to 100 tests when

out of cell coverage.

To detect if an alternate air source other than human breath is used during a breath alcohol test, the SL2 device monitors the ambient and breath temperature for air sources such as air pumps or canned air.

To detect whether the client is tampering with the breath sample, pressure sensors monitor the rate and volume of the breath samples. The pressure sensors determine if the back vent is being blocked or an insufficient breath sample was given.

Upon visual inspection, any case tampers will be evident.

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Chapter 1 • SL2 SL2 User Guide

Rechargeable Battery

The SL2 device contains an internal lithium-ion rechargeable battery. The battery will last up to one month of standby time without breath alcohol tests,

The SL2 device

displays a battery icon in the upper-

right corner of the

display.

has a five day in use life, and takes approximately four hours to charge using a USB cord. When powering on the SL2 device, a battery icon appears in the upper-right corner of the display showing the approximate percentage of battery power. When the battery is too low to turn on the SL2 device, the LCD will display a

Connect To Power message.

 To charge the battery

1. Plug the power supply into a standard wall outlet and insert the connector

into the SL2 device.

2. Continue charging the SL2 device until the battery charging icon displays

100%.

3. Disconnect the power supply from the SL2.

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SL2 User Guide Chapter 1 • SL2

Components

Camera

Blue Status Light

Mouthpiece Port

Power/Select Button

LCD Display

Left Display

Button

Right Display

Button

Mouthpiece

Power Cord

SL2 Instructions

The sleek compact design of the SL2 makes it simple to use. The backlit LCD screen makes instructions easy to ready in any lighting. The left and right display buttons allow you to easily scroll through the menu.

Activation Process

Prior to activating the SL2, enroll the client’s profile in the Monitoring Web Portal. The monitoring process cannot begin until the client’s profile is entered into the Monitoring Web Portal, see page 9.

To begin the

activation process,

enter the client’s

profile into the

Monitoring Web

Portal.

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Chapter 1 • SL2 SL2 User Guide

 To Activate the SL2

1. Enter the client’s profile in the Monitoring Web Portal.

2. Press the power button once to turn on the SL2.

3. Select the left display button to START the process.

4. The Device ID and Security PIN will be displayed. Enter the numbers in

the Monitoring Web Portal, see “Adding a New Client” on page 13

NOTE: If the Device ID and Security PIN do not display, reset the device. See

“Reset Device” on page 8.

5. The Monitoring Web Portal will communicate with the SL2 device. Once

the Device ID and Security PIN are saved to the Client Profile, the confirmation

Successfully Activated is displayed.

Breath Alcohol Test

Once the activation process has been completed in the Monitoring Web Portal,

Advise the client

to not wear

sunglasses, hats, or

try to obstruct the

camera in any way.

have the client complete a breath alcohol test. Instruct the client to hold the device at eye level and look directly into the camera. A breath alcohol test should not be completed within 20 minutes of eating, drinking, or smoking. Clients should not wear sunglasses, hats, or try to obstruct the camera in any way. Also, inform the client to ensure the mouthpiece is inserted properly and to not obstruct the air vent on the back of the unit.

 Completing a Breath Alcohol Test

1. Press the power button once to turn on the SL2 device.

2. Insert the mouthpiece into the blue status light.

3. Press the left display button to SUBMIT the test.

4. When the blue status light begins to blink, take a deep breath and exhale

into the mouthpiece in a firm, steady blow for four seconds.

5. The test report will take approximately one minute to communicate to the

Monitoring Web Portal.

WARNING!

6. The SL2 will display one of the following results:

 Compliant Test Successfully Sent. BrAC below 0.02, test complete.

 Alcohol Detected. BrAC above 0.02, additional testing may be

required.

 Test Has Not Been Sent. Issue with the breath alcohol test,

description and resolution of error displayed. Instruct the client to contact his or her officer. Contact CBS at [email protected] or

800.241.5178 option2 to return the SL2 device to BI.

Failure to wait 20 minutes after eating and before testing can provide inaccurate test results and may also cause damage to the sensor.

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SL2 User Guide Chapter 1 • SL2

The following messages will be displayed if Queuing is enabled for the SL2 device and the client is out of cellular range.

 Unable To Send Compliant Test. Move to an area with better cell

coverage to send X test(s).

 Unable To Send Test. Alcohol detected. Send an additional test

within the next 30 minutes.

Menu Options

The SL2 device includes the following menu options: test history, air blank test, check for updates, and reset device. To access the menu, press both display buttons simultaneously. The power button can be used to select the option. To exit the menu option screen, press both display buttons simultaneously.

The Test History

Test History

to select

10/12 11:40pm PEND 10/12 06:34pm SENT 10/11 10:23pm SENT 10/11 08:55pm ERR 10/10 09:07pm SENT

NEXTPREV

The Test History options displays the date/time (UTC) and result of the last communications to the Monitoring Web Portal. Use the NEXT/PREV buttons to highlight a test, then click the power button to see the test details including the BrAC, cellular location, and GPS status.

When queuing is enabled for the SL2 device and the device is out of cellular range, PEND will be displayed until the test results can be sent.

menu option allows

you to review the

test history without

logging into the

Monitoring Web

Portal.

Air Blank Test

Result: 0.000

HOME BACK

An Air Blank Test will ensure the SL2 device calibration is accurate. If you suspect any issues with the SL2 device’s calibration or damage to the device, run an air blank test. The air blank test results should always be

0.000.

NOTE: Contact CBS at 1.800.241.5178 option 2 or

Check For Updates

Menu Options

to select

Test History Air blank test Check for updates

The Monitoring Web Portal has the capability to send updates directly to the SL2 device. The

updates option should only be selected when BI notifies

you that updates are ready for your SL2. Once you receive notification about new updates, run this option to update your SL2 device.

[email protected] to request an RMA to return the SL2 device and/or order a replacement if the Air Blank test results are not 0.000.

Check for

Page 14

Chapter 1 • SL2 SL2 User Guide

Reset Device

Menu Options

After the client’s sentence is complete, the SL2 must be reset prior to the next client.

Always reset the

SL2 device after

being returned

from each client.

Then it will be

ready for the next

client.

to select

Test History Air blank test Check for updates

Resetting the Device

1. Press the left and right display buttons

simultaneously to display the Menu Options screen.

2. Click the right display button until Reset Device is

highlighted.

3. Click the power button, left display button, right

display button, then power button.

4. Once the SL2 device has been reset, Device Requires Activation will be displayed.

5. Click the right display button to Cancel the

activation process and power off the unit, then store for the next client.

Cleaning & Storage

After the SL2 is returned from the client, clean the unit by wiping the case with a soft cloth. You can use Lysol or Sporicidin (to order Sporicidin contact BI Customer Business Services) as a disinfectant if needed. Do not use Pinesol or any cleaning products containing pine oil as these solvents may damage the plastic body. Store the SL2 in its original shipping case.

Page 15

SL2 User Guide

Chapter 2 Monitoring Web Portal

Monitoring your low-risk clients remotely is easy with the SOBERLINK Monitoring Web Portal. The client takes a breath alcohol test from the portable SL2 device and the resulting breath alcohol test data is submitted via an internal cell modem.

Chapter Topics

• Client Profile

• Schedule

• Alerts

• Notes

Each breath alcohol test

includes a GPS location and a test photo that is automatically compared against a master photo using Adaptive Facial Recognition™ technology. If GPS satellites are not available, then a cell position fix is used. The SL2 uses the Verizon network and will roam if necessary.

NOTE: GPS is only available at the time of the breath alcohol test. The SL2

cannot be used to find your client as no ping function exists.

The Monitoring Web Portal cannot receive the breath alcohol test results when there is no cellular coverage. The SL2 device has the ability to queue test results until cellular coverage is available. Once cellular coverage is available, all stored tests are sent to the Monitoring Web Portal.

Features

Adaptive Facial Recognition

Client Warnings

• Reports

Automated Test Reminders

Customized Test Schedules

On Demand Test

Remote Access

Automated Alerts

Reports

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Chapter 2 • Monitoring Web Portal SL2 User Guide

Login

To access the Monitoring Web Portal, go to the BI website home page at

www.bi.com, hold your cursor over Login, and then select SOBERLINK® or

you can type browser.

You can also access the Monitoring Web Portal from BI TotalAccess by clicking the

www.soberlink.net into the address bar on your Internet

Goto SOBERLINK link from the caseload snapshot screen.

For easy access to the Monitoring Web Portal, click on browser’s toolbar and then click

Add to Favorites. This will store the

Favorites from your

SOBERLINK application in your Favorites list. The next time you want to login, simply open your Internet Explorer window, click

SOBERLINK from the drop-down list.

Favorites, and select

The following screen appears.

Enter the User Name and Password that you received from BI and click

Page 17

SL2 User Guide Chapter 2 • Monitoring Web Portal

Home Page

The Home page is the first screen that appears.

A. Menu

 Home. Returns you to the Home page.  Archive. Displays archived clients in the Home page format.  Photo. Review pending photo verifications. The number circled

in red displays the number pending.

 All Clients. Displays client name, agency name, device ID if

active, and current status for all clients.

 Settings. Current profile information.  Reports. List of reports and descriptions.  Devices. List of active and non-active device IDs, the last known

location, the date the unit was active, and the total days on that client.

 Admin. List of users and contact information.

B. Folder. Select Agency to view.

C. Enroll New Client. Add a new client to the Monitoring Web Portal.

D. Active or Pre-Enrolled. Filters the list of clients displayed below.

Pre-Enrolled clients are entered into the Monitoring Web Portal but do not have a SL2 device assigned. Click Activate Device to assign a SL2 device.

E. Filter Tests. Click to change the client list to all tests, positive tests,

missed tests, missed tests pending photos, declined photos, or due for recalibration.

F. Client List. Displays clients based on folder and filter selected.

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Chapter 2 • Monitoring Web Portal SL2 User Guide

G. Search. Enter at least three characters to begin searching active and

pre-enrolled clients. Search for archived clients on the Archive page.

H. Client Information

 Device ID. Click the Device ID number to view the Devices tab

with the Last Known Location and an email link to send the location to the officer.

 Queuing. If enabled, SL2 will store up to 100 tests results until

cellular service is available to send to the Monitoring Web Portal.

 Tests Until Recalibration. The number of tests until the device

needs to be calibrated. To view devices due for calibration click the Due for Recalibration checkbox in Filtered Tests.

 Facial Recognition. If active,  Mobile. Click the client’s mobile number to send an SMS

message. Only available if mobile number has been validated.

I. Master Photo. The photo selected as the master.

J. Toolbar

To begin the

monitoring process,

enroll the client in the

Monitoring Web Portal.

 Edit. Update the client’s information

 Client Options. Edit the client’s name, time zone, or

queuing setting

 Device Options. Edit the client’s Device ID or Security PIN  Admin Options. Edit the client’s status

 Profile. Add or modify a client’s profile and set payment

information

 Schedule. Create or modify the client’s test schedule, set the test

window, enable retesting, and/or send an on-demand test

 Alerts. Assign a contact to be alerted via email/text upon client

violation or set up automated reports

 Notes. Add client note and/or view all test notes  Reports. Access to report menu

K. Test Results. Test results for selected client.

Client Profile

To begin the monitoring process you must first enroll the client in the Monitoring Web Portal. The enrollment process also includes activating the SL2 device.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

 Adding a New Client

1. From the Home page, click Enroll New Client and enter the Client Info.

a. Enter the client’s first and last name.

b. Select the client’s time zone from the drop-down menu.

c. Select the agency for the client.

d. Click Next.

2. Enter the Client Profile information.

3. Enter the Payment Information then click Next.

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Chapter 2 • Monitoring Web Portal SL2 User Guide

4. Click Yes and enter the Device ID and Security PIN from the SL2 device.

See “To Activate the SL2” on page 6.

a. If you have not activated the SL2, click No, and the client is displayed

under the Pre-Enrolled tab until the SL2 is activated.

5. Have the client submit a breath alcohol test, see “Completing a Breath

Alcohol Test” on page 6.

Edit

The Edit tab allows you to make changes to the following fields:

 Client Options. Edit Client Name, Time Zone, and/or Queuing setting.  Device Options. Edit Device ID and/or Security PIN.  Admin Options. When the client’s sentence is complete and

monitoring is no longer required, click the Stop Monitoring Stop button to move the client and all monitoring records to archive. You will also need to reset the SL2 device, see page 8.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

Profile

The Profile tab allows you to enter details about the client. These fields are optional and if populated will appear on the Client Detail report.

Under Payment Information, you can set the client for Self Pay. Click the

Pay checkbox, enter a Self Pay Rate, add any notes or balance, and then

click

Save Settings.

Self

Schedules

Breath alcohol tests can be scheduled at any hour, seven days a week. Once the client’s schedule in saved in the Monitoring Web Portal, an automated text message notifying the client of the next scheduled test is sent to the client’s personal mobile phone 15 minutes prior to the scheduled test. Tests must be taken within 45 minutes of receiving the text message and up to two reminder texts may be sent during the testing window. A test report is compiled and sent to the Monitoring Web Portal approximately 60 seconds after the test is completed. If retesting is enabled, a positive test result (0.02 or higher) will commence up to six more tests until the BrAC drops below 0.02. The client’s location is available with each breath alcohol test via Google Maps. On demand tests are also available.

Test schedules can be

added manually at any

hour seven days a week

or you can select a

preset schedule up to

four times a day.

 Adding a Schedule

1. From the Home page, select the desired client.

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Chapter 2 • Monitoring Web Portal SL2 User Guide

2. Click the Schedule tab.

3. In the Client’s Personal Mobile Number field,

enter the cell phone number to send reminder text messages to the client. The client is required to “Opt-In” during the first text message in order to continue to receive the automated text messages. See “Text Notification” on page 17.

NOTE: The SL2 communicates in these countries.

4. From the Client Test Window drop-down

menu, select the amount of time the client has to take the test.

5. Select the Enable Schedule checkbox to send the client a reminder 15

prior to the scheduled test time.

6. Select the Enable Retesting checkbox to require the client to retest up

to six times or until his or her BrAC drops below 0.02.

7. Click the schedule to enter the test times.

8. Click Save.

9. To remove the current schedule and start over, select Clear All.

10. To print the schedule for the client, click Download Schedule.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

11. To send the client an alcohol test now, click On Demand Test.

Text Notification

The Monitoring Web Portal gives you the option to notify your client of impending breath alcohol tests by sending a text message to the client’s personal cell phone. If enabled, the client will receive a text message 15 minutes prior to the scheduled test time and 15 minutes after the test was due. A missed notification text message will be sent if the test results have not been received within 30 minutes. Text messages will also be sent for all retests. The client will be required to text “30574” to confirm the correct phone number and to continue receiving text messages. Text Messaging is available for France, Germany, United Kingdom, and the Netherlands. For a list of text messages, see “Alerts and Texts” on page 31.

Alert Notification

The Monitoring Web Portal features automated text messaging and email notifications for alerts. A text message or email notification can be sent to one or multiple contacts in response to a missed or positive test. The Monitoring Web Portal also includes an automated reports feature which emails a Digest Report to you on a daily, weekly, or monthly basis. From the email, you can download a Consolidated Report for the client. For a list of alerts, see “Alerts and Texts” on page 31.

Notification of alerts

can be delivered by

email or text message.

 Setting Automated Alerts & Reports

1. From the Home page, select the desired client.

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Chapter 2 • Monitoring Web Portal SL2 User Guide

2. Click the Alerts button.

3. If the contact is available,

select the name. If the contact is not available, click

New Contact. Enter the

Add

contact information.

4. Select the alert notification

and automated report option(s) required.

5. Click Save.

6. The following pop-up is

displayed. The contact is required to “Opt-In” during the first text message or email in order to continue to receive the automated text messages and emails.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

Notes

Notes can be added for each client and for each breath alcohol test. Notes are categorized as general information, urgent, or a warning and flagged with an appropriate colored icon.

 Adding a Test Note

1. From the Test Results screen, click Add Note.

2. From the Type drop-down menu, select Info, Urgent, or Warning.

3. Enter your note in the box.

4. Click Save Note.

 Adding a Client Note

1. From the Client Toolbar, click Notes.

Notes can be add for

a client or for each

breath alcohol test.

2. Click Add Note.

3. From the Type drop-down menu, select Info, Urgent, or Warning.

4. Enter your note in the box.

5. Click Save Note.

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Chapter 2 • Monitoring Web Portal SL2 User Guide

 Printing Case Notes

1. From the Client Toolbar, click Notes.

2. Click Download Report.

3. Select the filter and report options desired, then click Download

Report.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

Test Results

Once the client completes the breath alcohol test, return to the Monitoring Web Portal Home page. Test results with the Date/Time of the test, BrAC level, Test Status, Notes, Photo Status, and the Master and Test photo are available for each of your clients on the Home page. Click any test result to view the test details, GPS map, Test History, and Test Notes.

 Reviewing Test Results

1. From the Home page, select a client.

2. From the test results list, select the test result to review.

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Chapter 2 • Monitoring Web Portal SL2 User Guide

The test details screen appears.

Adaptive Facial

Recognition compares

each test photo to a

template of photos not

just the master photo.

A. Test Details. Details of the breath alcohol test

B. BrAC Level. Breath Alcohol Concentration Level

C. Set as Master. Option to change the master photo

D. GPS or Cell Accuracy. Displays accuracy as a radius in meters

E. Zoom In or Out. Ability to zoom in or out

F. Test History. View date/time and description of events associated

with the breath alcohol test.

G. Test Notes. Option to add notes about breath alcohol test

Adaptive Facial Recognition

The SL2 device takes a high resolution photo during each breath alcohol test and sends it to the Monitoring Web Portal. Adaptive Facial Recognition™ (AFR), a facial recognition software, automatically analyzes each test photo in comparison to an adaptive template of client photos. Each test photo must be manually verified until AFR builds the template. Over time, AFR adapts to subtle appearance changes by comparing test photos to the most recent template of client photos reducing the manual verification process.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

A client’s optimum testing behavior is vital for AFR’s success. The following behavior is ideal:

 Eyes fully open, looking straight into the camera  Head straight, not tilted  No obstruction of face - remove eye wear and head wear  No obstruction of camera lens, not tilted  No uneven lighting  Mouthpiece inserted into SL2 and client using mouthpiece

The client should understand that failure to follow testing protocol can be deemed as an attempt to defeat the system. All photos need to be manually approved until AFR has built a client template. If AFR cannot mark a photo as

Approved, it will submit the photo for a manual verification. Manual

verification includes two processes: Photo Review and Photo Confirmation. Any photo not approved by AFR needs to be reviewed by the officer and marked as either

Approve or Decline. Then all declined photos must be

reviewed an additional time by an authorized user.

Master Photo

The master photo is the photo that you choose that best represents the client. This master photo will sit side by side with each photo taken during a breath alcohol test. After the client has completed a breath alcohol test, log into the Monitoring Web Portal and review the photo. Any photo taken during a breath alcohol test can be set as the master photo.

You can change the master photo at any time. If the client grows a beard or gets a haircut, you can reset the master photo. Remember, AFR will adapt to subtle appearance changes in the client. The master photo can be selected from any of the breath alcohol test results screens. Once reset, the master photo will update for all completed breath alcohol test results screens.

NOTE: Changing the master photo will update all master photos including the

master photo on all previous test results.

 Changing the Master Photo

1. From the detailed test results page, click the Set As Master button.

2. Click Home to return to the Home page.

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Chapter 2 • Monitoring Web Portal SL2 User Guide

Photo Verification

During each breath alcohol test a photo is taken and must be verified to determine the client’s identity. Once the master photo is selected, AFR builds a template based on manually approved photos. Once the template is built AFR will automatically Approve photos of the client. The status of photos are viewed in the Photo Status column. All photos approved by AFR are noted in the Test History.

The following are the possible Photo Status:

 Approved. The test photo was approved by AFR or by an officer.  Pending. The test photo could not be approved by AFR.  Reviewed. The test photo was not approved by AFR and has been

manually declined by the officer. The photo is now in a queue to reviewed by an agency administrator.

 Declined. The test photo has be confirmed as not the client by an

agency administrator.

NOTE: If AFR cannot confirm that a test photo is the client it marks the test

photo as Pending. AFR will not mark a test photo as Declined. All declined photos must be reviewed and confirmed that it is not the client by an agency administrator. See the Administration manual for details.

 Manually Verifying a Photo

1. From the Photo Status column, click the pending photo to review.

2. Any photo that AFR was unable to Approve and confirm as the client can

be reviewed by clicking reject the photo, click send the client a warning about blocking the camera, click

Details. To view test results, click Test #. To

Decline or to accept the photo, click Approve. To

Warning.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

Select the reason for the warning from the drop-down menu and click

Send..

GPS Map

With each breath alcohol test, the Monitoring Web Portal provides you with a Google map showing the client location at the time of the breath alcohol test. The location radius around the GPS point is dependent on the line of sight and the amount of time to GPS satellites and is measured by the latitude, longitude, and accuracy in meters. When a GPS position fix is unavailable, a cell position fix is used.

The map displays the city and state and whether the position fix was GPS or cellular. You can zoom in and zoom out as well as move the map around.

A. Map Location B. Zoom In/Zoom Out C. GPS Accuracy or Cellular Accuracy D. Location Radius

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Chapter 2 • Monitoring Web Portal SL2 User Guide

Reports

The Monitoring Web Portal allows you to view, print, or automatically email on a daily, weekly, or monthly basis. The Monitoring Web Portal includes access to following three reports:

Client Detail Report

Reports breath alcohol test results for a single client.

CLIENT DETAIL REPORT

Report Date: 7/13/2013 - 8/13/2013

Print Date: 8/13/2013 1:21 PM MDT

Name:$ODQ 3HGHUVRQ

Date of Birth:

Sex:

2/2/1960

Male

Street: 2350 3LQH$YH

City:

Marietta

Georgia

State:

Postal Code: 30064

Height: 5 ft 11 in

Weight: 205 lbs

Eye Color: Blue

Hair Color: Gray

Saturday, July 20, 2013

8:44 PM EDT

8:44 PM EDT Unscheduled test received. 8:44 PM EDT Sent Positive Test email alert to -RKQ6PLWK at [email protected]. 8:44 PM EDT Test closed.

Saturday, July 20, 2013

8:44 PM EDT

8:37 PM EDT Test scheduled for 7/20/2013 8:37 PM EDT. 8:37 PM EDT Sent a SMS retest reminder to 17708804325. 8:44 PM EDT Scheduled test received. 8:44 PM EDT Sent Positive Test email alert to -RKQ6PLWK at [email protected]. 8:44 PM EDT Test closed.

Saturday, July 20, 2013

8:25 PM EDT

8:25 PM EDT Unscheduled test received. 8:25 PM EDT Sent Positive Test email alert to -RKQ6PLWK at [email protected]. 8:25 PM EDT Test closed.

Saturday, July 20, 2013

8:24 PM EDT

7:37 PM EDT Test scheduled for 7/20/2013 8:07 PM EDT. 7:37 PM EDT Sent SMS to 17708804325 notifying the client of required retesting. 8:07 PM EDT Sent a SMS retest reminder to 17708804325. 8:24 PM EDT Scheduled test received. 8:24 PM EDT Sent Positive Test email alert to -RKQ6PLWK at [email protected]. 8:24 PM EDT Test closed.

Test Positive (Unscheduled)

Device ID: 21000D09

Test Positive

Device ID: 21000D09

Test Positive (Unscheduled)

Device ID: 21000D09

Test Positive

Device ID: 21000D09

Test: 7

BrAC: .036

Marietta, GA

3(1',1*

Test: 6

BrAC: .037

Marietta, GA

$33529('

Test: 5

BrAC: .041

Marietta, GA

'(&/,1('

Test: 4

BrAC: .039

Marietta, GA

5(9,(:('

Consolidated Report

Reports a summarized view of a single client including total tests (positive, secondary, compliant, missed, late) and total days monitored.

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SL2 User Guide Chapter 2 • Monitoring Web Portal

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Chapter 2 • Monitoring Web Portal SL2 User Guide

Digest Report

Reports a summarized view of all clients within a specific folder or a single contract. Parameters include Start date, End date, Active or Archived clients, or Non-Compliant tests. Clients with a Missed, Late, or Positive test show up highlighted in red.

Report Date: 7/19/2013 - 8/19/2013

Print Date: 4/28/2014 2:15:20 PM MDT

Missed

Late

Positive

Compliant Secondary

Declined Photo The test photo submitted did not match the master photo.

A scheduled test that was not received within the test window.

A test that is received after a missed test, but before the next scheduled test.

A test result of .02 BrAC or higher, which will initiate a retest cycle (if retesting is enabled).

The first test result below .02 BrAC that follows a positive test and is within the secondary test window.

Client Name Activated Folder Days Tests Missed Late Positive Compliant

Secondary

DIGEST REPORT

-DQH$QGHUVRQ 7/17/2013 3DUROH 32 0 128 0 0 0 0

5RQDOG+ROPHV 7/15/2013 3DUROH 32 7 3 0 1 0 0

7LP-RKQVRQ 11/25/2013 3DUROH 0 0 0 0 0 0 0

/HUR\0DUWLQ 2/10/2014 3DUROH 0 0 0 0 0 0 0

6WHYH5LFKDUGV 7/11/2013 3DUROH 32 13 1 1 1 0 0

'DYLG:LOOLDPV 7/12/2013 3DUROH 32 11 0 0 5 0 0

TOTAL 128 31 132 1 7 0 0

 To Run a Report

1. From the Home page, select the desired client.

2. Click the Report button and select the desired report.

Declined Photos

3. Enter the report parameters and click Download Report.

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SL2 User Guide

Appendix A Menu Descriptions

The following table lists descriptions for SL2 menu options and icons.

Option Description

Air Blank Test

Alcohol Detected

Checking For Updates

Compliant Test Successfully Sent

Device Info

The Air Blank Test checks for calibration issues and device damage and should always be 0.000. If not return the device to BI.

Displayed when a BrAC level of 0.02 or higher is detected. The client will be prompted to retest if they are enrolled in retesting on the Schedule page of the portal.

Icon displayed when the battery is charging.

The device firmware can be sent updates which can be manually pulled or will automatically update upon the next test.

Displayed when a BrAC level below 0.02 from a breath alcohol test.

Icon displayed when the battery charge is too low to power on the SL2. Charge the SL2 battery.

From the home screen, hold down the left display button and click the right button once. Term explanation:

• DEVID - Device ID

• FVER - Application Version, Bootloader Version

• FWIM - Firmware Image Status

• BATT - Battery Voltage, Percent Remaining

• CHG - Charging or Discharging

• MODE - FIELD or MFGTEST

• CMSN - CM Serial Number

• MDATE - Manufacturing Year-Day-Location

• CDATE - Calibration Year-Day (Julian calendar)

• CALR - Calibration Result

• BLOWS - Number of blows since last calibration, total blows on this device

• PIN - Security Pin for Server

• REG - Registration Status

• MEIF - Modem MEID

• MPN - Modem Phone Number

• TZ - Time Zone

• GPS - New Fix, Prev Fix, No Fix, Error

Error Screen Includes self-diagnosed description of error and resolution.

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Appendix A • Menu Descriptions SL2 User Guide

Option Description

To access the Menu Options, click both display buttons

Menu Options

simultaneously. Use the display buttons to scroll through the tests and the power button to select a test.

Reset Device

Test History

Test Details

Unable to send compliant test

Unable to send test

Select this option to prepare the device for the next client. See “Reset Device” on page 8 for instructions.

Displays a list of the clients previous tests. Use the display buttons to scroll through the tests and the power button to select a test. Queued test results have a PEND status.

Displays the test details including the date, time, BrAC, Status, Cell, and GPS Fix.

The SL2 device currently does not have cellular coverage to send the compliant breath alcohol test. The number of tests that are queued are displayed.

The SL2 device currently does not have cellular coverage to send the positive breath alcohol test. A reminder to send an additional test within the next 30 minutes is displayed as the Monitoring Web Portal is unable to receive the positive test result.

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SL2 User Guide

Appendix B Alerts and Texts

The following table lists SL2 Text Message Alerts.

Alert Description

SOBERLINK Queued Test

SOBERLINK Compliant Secondary Test Alert

SOBERLINK Connectivity Alert

SOBERLINK Late Test Alert

SOBERLINK Late Positive Test Alert

SOBERLINK Missed Test Alert

SOBERLINK Positive Test Alert

Declined Photo Photo verification declined and confirmed.

Overturned Photo

The SL2 is unable to send a test due to poor cell coverage. The stored test will be sent once cellular coverage is available.

The first test result below 0.02 BrAC that follows a positive test and is within the secondary test window.

When queuing is enabled and the device fails to check-in or failure of the second pending scheduled tests.

A test that is received after a missed test, but before the next scheduled test.

A test result of 0.02 BrAC or higher which is received after a missed test. If retesting is enabled for this client, they have been prompted to retest.

A scheduled test that is not received within the test window.

A test result of 0.02 BrAC or higher. Retest required in 15 minutes.

Photo verification that was declined has been confirmed as approved.

Overturned Photo

Photo verification that was approved has been confirmed as declined.

The following table lists SL2 Text Messages.

Text Description

SOBERLINK Reminder Text: You may send in your hh:mm SOBERLINK test now. Do not reply to this text.

SOBERLINK Reminder Text: We have not received your hh:mm SOBERLINK test. Please send a test now. Do not reply to this text.

Sent 15 minutes prior to a scheduled test.

Sent 15 minutes after scheduled test results were not received.

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Appendix B • Alerts and Texts SL2 User Guide

Text Description

SOBERLINK Reminder Text: We have not received your hh:mm SOBERLINK test. Please send a test now. Do not reply to this text.

SOBERLINK Reminder Text: We have received a positive SOBERLINK test. Please submit a secondary test in 15 minutes and complete retests if prompted.

SOBERLINK Reminder Text: Please send a SOBERLINK test now. Do not reply to this text.

SOBERLINK Connectivity Text: The device has checked in. We have received all required tests.

Sent 30 minutes after scheduled test results were not received.

Sent 15 minutes prior as notification of retesting requirement.

Sent when a retest is required.

Sent when a compliant queued test is received.

SOBERLINK Missed Text: The device has checked in. You have missed one or more tests. Send a test now.

SOBERLINK Positive Text: The device has checked in. We have received a positive test. Send a test now and complete retests if prompted.

Sent when the device has checked in and no queued tests were received. Client will receive this text only once.

Sent when a positive queued test is received. Client will receive this text even if the three hour retest period has expired.

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SL2 User Guide

Appendix C Product Specifications

The following table lists the specifications for the SL2 alcohol monitoring device.

SL2 Specifications

Dimensions: 5.0 x 2.8 x 1.4 in (12.7 x 7.3 x 3.5 cm)

Weight: 8.4 oz (249.5 g)

Battery Type: Battery Life: Recharge Time: Field Replaceable:

Operating Temperature: 32°F to 122°F (0°C to 50°C)

Sensor Technology: Dart Fuel Cell Sensor

Sensor Accuracy: +/- 0.005

Detection Range: 0.000 - 0.400

Breath Sample Duration: Four seconds

Calibration: Every 1500 tests

Cellular Carrier: Verizon

Modem: Internal

GPS Hardware: Telit Wireless Solutions

Firmware Updates: Over the air

Queuing Stores up to 100 tests

Lithium-ion rechargable Five days Four hours Yes

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Appendix C • Product Specifications SL2 User Guide

Page 41

SL2 User Guide Index

Index

Activation 5 Air Blank Test 7 Alcohol Monitoring 2 alerts 17 Automated Retesting 2

Battery 4 breath alcohol test 6

calibration 2 Client Detail Report 26 Client Note 19 Client Profile 12 Components 5 Consolidated Report 26

Dart fuel cell 2 Digest Report 28

Master Photo 22 messages 31

system 31

product specifications 33

Reports 26

Tamper Detection 3 technical support v Test History 7 Test Note 19 Test Results 21 Test Schedules 15 trademarks v

event messages 31

Updates 7

frequently asked questions 29

GPS Map 25

Internal Camera 2, 3

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