Bernafon ZERENA, ZERENA BTE 105, Zerena 9 MNR T, Zerena 7 MNR T, Zerena 5 MNR T Instructions For Use Manual

ZERENA

Instructions for Use

miniRITE

Receiver-in-the-Ear Hearing Aids

Model overview

This booklet is valid for the following hearing aid
families:

Zerena 9 MNR
Zerena 7 MNR
Zerena 5 MNR

with NFMI and 2.4 GHz radio functionality.

The following acoustic options are available for the
above families:

60-Speaker
85-Speaker
100-Speaker
100-Speaker with Power Mold
105-Speaker with Power Mold

Introduction to this booklet

This booklet shows you how to use and maintain
your new hearing aid. Please read the booklet
carefully including the warning sections. This will
help you to get the most out of your new hearing aid.

Your hearing care professional has adjusted the
hearing aid to meet your needs. If you have further
questions, please contact your hearing care
professional.

IMPORTANT NOTICE

The hearing aid amplication is uniquely adjusted

and optimized to your hearing capabilities during

the hearing aid tting performed by your hearing

care professional.

Intended use

The hearing aid is intended to amplify and transmit
sound to the ear and thereby compensate for impaired
hearing within mild to moderate to profound hearing
loss. The hearing aid is not intended to be used by
infants/children < 36 months.

Table of contents

Identify your hearing aid, speaker,
and earpiece 10

Your hearing aid − What it is 12

What it does 13

Identify left and right hearing aid 14

Battery (size 312) 15

MultiTool for handling batteries and cleaning 16

Turn the hearing aid ON and OFF 17

When to replace a battery 18

Replace the battery 19

Put on the hearing aid 21

Caring for your hearing aid 22

Standard earpieces: dome or Grip Tip 24

Replace dome or Grip Tip 26

ProWax miniFit lter 27

Replace ProWax miniFit lter 28

Customized earpieces:

Micro Mold, Lite Tip, or Power Mold 29

Clean Micro Mold, Lite Tip, or Power Mold 30

Replace ProWax lter 31

Flight mode 32

Optional features and accessories 33

Change volume (optional) 34

Change program (optional) 35

Mute the hearing aid (optional) 37

Quick reset 38

Using hearing aid with iPhone, iPad, and iPod

touch 39

Pairing hearing aid with iPhone 40

Re-connect your hearing aids to your iPhone,

iPad, or iPod touch 43

Bernafon EasyControl-A app 44

Wireless accessories (optional) 46

Other options (optional) 47

Tinnitus SoundSupport (optional) 48

Guidelines for tinnitus sound
generator users 49

Sound options and volume adjustment 50

Limitation on use time 53

Important information for hearing care

professionals about Tinnitus SoundSupport 54

Warnings related to Tinnitus SoundSupport 56

General warnings 58

Troubleshooting guide 66

Water & dust resistance (IP68) 68

Conditions of use 70

Warranty certicate 71

International warranty 72

Technical information 73

Your individual hearing aid settings 77

10

Identify your hearing aid, speaker,
and earpiece

Speakers

miniRITE hearing aid comes with three different
speakers:

Ear grip
(optional)

Speaker
(60-Speaker shown)

60-Speaker 85-Speaker 100-Speaker

11

* Please see details for replacing the dome or Grip

Tip in section: “Replace dome or Grip Tip”.
VarioTherm

®

is a registered trademark of Dreve.

Earpieces

The speaker uses one of the following earpieces:

Power Mold speakers

Dome (Open Dome shown)*

Grip Tip

VarioTherm® Micro Mold or Lite Tip

Micro Mold or Lite Tip

100-Speaker
105-Speaker

12

Your hearing aid − What it is

Ear grip
(optional)

Battery drawer

Speaker
(60-Speaker shown)

Microphone openings

Push button

Wax lter

13

Change program and
volume, and mute
the hearing aid

What it does

Contains the battery.
Battery drawer is also
the on/off switch.

Holds the
speaker in place

Sound in

Sound out

Wax
protection
of speaker

14

Identify left and right hearing aid

It is important to distinguish between the left and
the right hearing aid as they might be programmed

differently. You can nd left/right color indicators in

the battery drawer, on 60- and 85-Speakers.
Indicators can also be found on 100-Speakers and
some earpieces.

A RED indicator marks the
RIGHT hearing aid

A BLUE indicator marks the
LEFT hearing aid

15

Battery drawer Pull out to open

Battery (size 312)

Your hearing aid is a miniature electronic device that
runs on special batteries. To activate the hearing aid,
you must insert a new battery in the battery drawer.
See how in the “Replace the battery” section.

Make sure the plus

is visible

16

IMPORTANT NOTICE

The MultiTool has a built-in magnet. Keep the
MultiTool at least 30 cm away from credit cards
and other magnetically sensitive devices.

Brush

Wire loop

Magnet

MultiTool for handling batteries
and cleaning

The MultiTool contains a magnet which makes it
easier to replace the battery in the hearing aid. It also
contains a brush and a wire loop for cleaning and
removing ear wax. If you need a new MultiTool,
please contact your hearing care professional.

17

Turn ON

Close the battery drawer
with the battery in place.

Turn the hearing aid ON and OFF

The battery drawer is used to switch the hearing aid
on and off. To save battery life, make sure your hearing
aid is switched off when you are not wearing it.

Turn OFF

Open the battery drawer.

18

 ✻

The batteries need to be replaced more often if you
are streaming audio or music to your hearing aid.

When to replace a battery

When it is time to replace the battery, you will hear
three beeps repeated at moderate intervals until the
battery runs out.

Battery tip

To make sure the hearing aid is always working,
bring spare batteries with you, or replace the
battery before you leave home.

* Bluetooth® will be shut down and is not possible to use

wireless accessories.

The Bluetooth

®

word mark and logos are registered
trademarks owned by the Bluetooth SIG, Inc. and any
use of such marks by William Demant Holding A/S is
under license. Other trademarks and trade names are
those of their respective owners.

Three beeps*

= The battery

is running low

Four beeps

= The battery

has run out

19

1. Remove

Fully open the battery
drawer. Remove the battery.

2. Uncover

Remove the sticky label from
the + side of the new battery.

Tip:
Wait 2 minutes so that the
battery can draw air, to
ensure optimal function.

3. Insert

Insert the new battery into
the battery drawer. Make
sure the + side faces up.

Replace the battery

20

4. Close

Close the battery drawer.
The hearing aid will play a
jingle through the earpiece.
Hold the earpiece close to
your ear to hear the jingle.

Tip

The MultiTool can be used for battery change.
Use the magnetic end to remove and insert batteries.
The MultiTool is provided by your hearing care
professional.

21

Put on the hearing aid

The speaker brings the sound into your ear. The
speaker should always be used with an earpiece
attached. Use only parts designed for your hearing aid.

If the speaker has an ear grip, place it in the ear so it
follows the contour of the ear (see step 3).

Step 1

Place the hearing aid behind
your ear.

Step 2

Hold the bend of the speaker
wire between your thumb and

index nger. The earpiece

should point towards the ear
canal opening.

Step 3

Gently push the earpiece into
your ear canal until the
speaker wire sits close against
the side of your head.

22

Caring for your hearing aid

When handling your hearing aid, hold it over a soft
surface to avoid damage if you drop it.

Clean the microphone openings

Carefully brush away debris from the openings using
a clean brush. Gently brush the surface and make
sure the brush is not pressed into the openings.

23

Microphone
openings

Wax lter

IMPORTANT NOTICE

Use a soft, dry cloth to clean the hearing aid.
It must never be washed or immersed in water
or other liquids.

24

Standard earpieces: dome or Grip Tip

Both domes and Grip Tip are made of soft rubber
material. There are 4 different types of domes.
Check your earpiece type and size below.

Open Dome

Power Dome

Bass Dome, single vent

Bass Dome, double vent

Grip Tip (available in small and large,
left and right, with or without vent)

5 mm* 6 mm 8 mm 10 mm 12 mm**

* only as Open Dome for 60-Speaker

** not for Open Dome

25

IMPORTANT NOTICE

If the earpiece is not on the speaker when
removed from the ear, the earpiece might still be
in the ear canal. Consult your hearing care
professional for further instructions.

26

Replace dome or Grip Tip

The earpiece (dome or Grip Tip) should not be cleaned.

If the earpiece is lled with wax, replace it with a new

one. Grip Tip should be replaced at least once a month.

Step 1

Hold on to the speaker and
then pull off the earpiece.

Step 2

Insert the speaker exactly into
the middle of the earpiece to

obtain a rm attachment.

Step 3

Push rmly to ensure that the

earpiece is fastened securely.

27

IMPORTANT NOTICE

Always use the same type of wax lter as was

originally supplied with the hearing aid. If you are in
any doubt about the use or replacement of wax

lters, contact your hearing care professional.

ProWax miniFit filter

The speaker has a white wax lter attached to the
end where the earpiece is attached. The wax lter

will help prevent wax and debris from damaging the

speaker. If the lter becomes clogged, please
replace the wax lter (see section “Replace ProWax
miniFit lter”) or contact your hearing care

professional.

Remove the earpiece from the speaker before

replacing the wax lter.

28

Replace ProWax miniFit filter

1. Tool

Remove the tool from the
shell. The tool has two pins,
one empty for removal and

one with the new wax lter.

2. Remove

Push the empty pin into the

wax lter in the speaker and

pull it out.

New

lter

3. Insert

Insert the new wax lter using

the other pin, remove the tool
and throw it out.

4. Final

The speaker should look as
shown when you have

replaced the wax lter.

 ✻

If you use a mold, a hearing care professional must

replace the wax lter in the speaker.

29

Customized earpieces:
Micro Mold, Lite Tip, or Power Mold

There are 3 different types of molds: Micro Mold,
Lite Tip, and Power Mold. Micro Mold and Lite Tip
are available in two different materials. The
earpieces are customized for your ear.

Lite Tip

VarioTherm

®

Lite Tip*

Power Mold

Micro Mold

VarioTherm

®

Micro Mold*

Customized earpieces have a white wax lter
attached to the sound opening. ProWax is the lter

type to be used with these earpieces. To replace the

ProWax lter, see section “Replace ProWax lter”.

* VarioTherm® Micro Mold and Lite Tip do not have a wax

lter.

30

Clean Micro Mold, Lite Tip,
or Power Mold

The earpiece should be cleaned regularly. The

earpiece contains a wax lter which should be

replaced when clogged or when the hearing aid does
not sound normal.

Always use the wax lter delivered by your hearing
care professional.

ProWax lter

The vent is cleaned by
pressing the brush through the
hole, twisting it slightly.

Vent

31

Replace ProWax filter

1. Tool

Remove the tool from the
shell. The tool has two pins,
one empty for removal and

one with the new wax lter.

2. Remove

Push the empty pin into the

wax lter in the mold and pull

it out.

3. Insert

Insert the new wax lter using

the other pin, remove the tool,
and throw it out.

Old lter

New

lter

New

lter

32

Flight mode

When boarding an airplane or entering an area where
it is prohibited to radiate radio signals, e.g., during

ight, ight mode must be activated. The hearing aid

will still be working. It is only necessary to activate

ight mode on one hearing aid.

To activate and deactivate

ight mode

Press the push button for at
least 7 seconds. A jingle

conrms your action.

Opening and closing the battery drawer will

deactivate the ight mode. See section “Quick reset”.

33

Optional features and accessories

The features and accessories described on the
following pages are optional. Please contact your

hearing care professional to nd out how your
hearing aid is programmed. If you experience difcult

listening situations, a special program may be
helpful. These are programmed by your hearing care
professional.

Write down hearing situations where you may need
help.

34

Change volume (optional)

When you have two hearing aids, the push button
allows you to adjust the volume in both ears. You will
hear a click when you turn the volume up or down.

A short press on the
LEFT hearing aid
decreases the volume

A short press on the
RIGHT hearing aid
increases the volume

You will hear 2 beeps at
the start-up level.You will
hear 3 beeps at
Maximum and Minimum.

Maximum

Minimum

Start-up level

35

Change program (optional)

Your hearing aid can have up to 4 different programs.
These are programmed by your hearing care
professional.

Press the button
to change program

 ✼

If you have two hearing aids, the RIGHT hearing aid
switches forwards from, for example, program 1 to 2
and the LEFT hearing aid switches backwards from,
for example, program 4 to 3.

36

To be lled out by the hearing care professional

Program Activation sound When to use

1

“1 beep”

2

“2 beeps”

3

“3 beeps”

4

“4 b e eps”

Program change:

Medium press Short press

37

Mute the hearing aid (optional)

Use the mute function if you need to silence the
hearing aid while wearing it.

IMPORTANT NOTICE

Do not use the mute function as an off switch, as
the hearing aid still draws current from the battery
in this mode.

Apply a very long press
(4 seconds) to the
button to mute the
hearing aid.

To reactivate, push the

button briey.

38

Quick reset

If you wish to return to the standard settings of the
hearing aid programmed by your hearing care
professional, simply open and then close the battery
drawer. A jingle is played when you reset the hearing
aid.

Open Close

39

Using hearing aid with iPhone, iPad,
and iPod touch

Your hearing aid is a Made for iPhone® hearing aid
and allows for direct communication and control with
an iPhone

®

, iPad® or iPod® touch.

For assistance in pairing and using these products
with your hearing aid, please contact your hearing
care professional or visit our support site at:
www.bernafon.com.

Zerena is compatible with iPhone 7 Plus,
iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s,
iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c,
iPhone 5, 9.7-inch iPad Pro, 12.9-inch iPad Pro,
iPad Air 2, iPad Air, iPad (4th generation),
iPad mini 4, iPad mini 3, iPad mini 2, iPad mini, and
iPod touch (5th and 6th generation).
Devices must be running iOS 9.3 or later.



✼

Direct audio streaming is currently not supported by
Android™.

40

Pairing hearing aid with iPhone

2. General1. Settings

On the “General”
screen, choose
"Accessibility".

Open your iPhone
and go to “Settings”.
Make sure Bluetooth

®

is on. Then choose
“General”.

Bluetooth

General

Accessibility

On

41

4. Prepare3. Accessibility

Open and close the
battery drawer, on
both hearing aids if
you have two and
place it close to your
iPhone. The hearing
aid stays in pairing
mode for 3 minutes.

On the “Accessibility”
screen, choose
“Hearing Devices”.

Hearing Devices

42

6. Conrm pairing5. Select

Conrm pairing.
If you have two
hearing aids,

pairing conrmation

is needed for
each hearing aid.

Your iPhone will detect
the hearing aid for
pairing. Detected
devices will appear in
your iPhone list. Choose
your hearing aid.

Andrea’s Hearing Devices
Bernafon Zerena 9

Bluethooth Pairing

Request

Bernafon Zerena would

like to pair with your

iPhone

Cancel

Pair

43

Re-connect your hearing aids to your
iPhone, iPad, or iPod touch

When you turn off your hearing aids or Apple device,
these will no longer be connected. To connect them
again, turn on your hearing aids by opening and
closing the battery door. The hearing aids will then
automatically re-connect to your Apple device.

“Made for iPod,” “Made for iPhone,” and “Made
for iPad” mean that an electronic accessory has
been designed to connect specically to iPod,
iPhone, or iPad, respectively, and has been
certied by the developer to meet Apple
performance standards. Apple is not responsible
for the operation of this device or its compliance
with safety and regulatory standards. Please note
that the use of this accessory with iPod, iPhone, or
iPad may affect wireless performance.

44

Bernafon EasyControl-A app

Bernafon EasyControl-A app for iPhone, iPad, iPod
touch, and Android devices offers an intuitive and
discreet way to control your hearing aid. Bernafon
EasyControl-A app also enables you to connect and
control an endless range of other devices by linking
to IFTTT via the internet. Go to www.bernafon.com
for more details and information on compatibility.
Bernafon EasyControl-A app is available on App
Store

®

and on Google Play™. When downloading
Bernafon EasyControl-A app on iPad, search for
iPhone apps on App Store.

 ✻

Direct audio streaming is currently not supported by
Android.

45

Please nd more details here: www.bernafon.com.

Apple, the Apple logo, iPhone, iPad, iPod touch,
and Apple Watch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. Android,
Google Play and the Google Play logo are trade­marks of Google Inc.

46

Wireless accessories (optional)

As an enhancement to your wireless hearing aid, a
range of wireless accessories are available. They can
enable you to hear and communicate better in a lot of
everyday situations.

TV-A

TV-A is a wireless transmitter of sound from TV and
electronic audio devices. The TV-A streams sound
directly to your hearing aid.

RC-A

RC-A offers the ability to change program, adjust
volume or mute your hearing aid.

For more information, please contact your hearing
care professional or visit: www.bernafon.com.

47

Other options (optional)

Auto Telephone

The Auto Telephone can
automatically activate a phone
program in the hearing aid, if
your telephone has a
dedicated magnet. The
magnet needs to be placed on
your telephone next to the
sound outlet.

For more information, please contact your hearing
care professional.

48

Tinnitus SoundSupport (optional)

Intended use of Tinnitus SoundSupport

Tinnitus SoundSupport is a tool intended to generate
sounds to provide temporary relief for patients
suffering from tinnitus as part of a tinnitus
management program.

The target population is the adult population (over
18 years old).

Tinnitus SoundSupport is targeted to licensed
hearing care professionals (audiologists, hearing aid
specialists, or otolaryngologists) who are familiar
with the evaluation and treatment of tinnitus and
hearing loss. Fitting of Tinnitus SoundSupport must
be done by a hearing care professional participating
in a tinnitus management program.

49

Guidelines for tinnitus sound
generator users

These instructions contain information about Tinnitus
SoundSupport, which may have been enabled in your
hearing aids by your hearing care professional.

Tinnitus SoundSupport is a tinnitus management

device intended to generate sound of sufcient

intensity and bandwidth to help manage tinnitus.

Your hearing care professional will also be able to
offer the appropriate follow-up care. It is important to
follow his/her advice and directions regarding such
care.

Prescription use only

Good health practice requires that a person reporting
tinnitus has had a medical evaluation by a licensed
ear physician before using a sound generator. The
purpose of such an evaluation is to ensure that any
medically treatable condition that may cause tinnitus

is identied and treated prior to using a sound

generator.

50

Sound options and volume adjustment

Tinnitus SoundSupport is programmed by your
hearing care professional to match your hearing loss
and preferences for tinnitus relief. It offers a number
of different sound options. Together with your
hearing care professional, you can select your
preferred sound(s).

Tinnitus SoundSupport programs

Together with your hearing care professional, you
decide for which programs you may want to have
Tinnitus SoundSupport activated. The sound
generator can be activated in up to four different
programs.

51

Mute

If you are in a program for which Tinnitus
SoundSupport is activated, the mute functionality
will mute only the environmental sounds, and not the
sound from Tinnitus SoundSupport. See chapter:
“Mute the hearing aid”.

Volume adjustments with Tinnitus
SoundSupport

When you select a hearing aid program for which
Tinnitus SoundSupport is activated, your hearing care
professional can only set the push button on your
hearing aid to work as a volume control for the
tinnitus relief sound.

Your hearing care professional will set the volume
control for the sound generator in one of two ways:

A) change volume in each ear separately, or
B) change volume in both ears simultaneously.

52

A) How to change Tinnitus SoundSupport
volume in each ear separately

To increase volume (on one hearing aid only), use
a short press on the push button repeatedly until
desired level is reached. The sound will always be

louder with the rst press(es) until two beeps are

heard. Hereafter, the volume will decrease.
To decrease volume (on only one hearing aid),
continue to press the push button repeatedly until
desired level is reached.

B) How to change Tinnitus SoundSupport
volume in both ears simultaneously

You can use one hearing aid to increase the sound
and the other hearing aid to decrease the sound.
To increase volume, use a short press on the
push button repeatedly on the RIGHT hearing aid.
To decrease volume, use a short press on the
push button repeatedly on the LEFT hearing aid.

To be lled out by your hearing care professional.

53

Limitation on use time

Daily use

The volume levels of Tinnitus SoundSupport can be
set to a level which could lead to permanent hearing
damage when used for a prolonged period of time.
Your hearing care professional will advise you of the
maximum amount of time per day you should use
Tinnitus SoundSupport. It should never be used at
uncomfortable levels.

See table “Tinnitus SoundSupport: Limitation on
use” at the end of this booklet to learn how many
hours per day you can safely use the relief sound in
your hearing aids.

54

Important information for hearing care
professionals about Tinnitus
SoundSupport

Device description

Tinnitus SoundSupport is a module function that can
be enabled in the hearing aids by the hearing care
professional.

Maximum wearing time

The wearing time of Tinnitus SoundSupport will
decrease as you increase the level above

80 dB(A) SPL. The tting software will automatically

display a warning when the hearing aid exceeds
80 dB(A) SPL. A “max wearing time” indicator is

located in the software on the tinnitus tting screen.

The volume control is deactivated

By default, the volume control for the sound
generator is deactivated in the hearing aid. Risk of
noise exposure increases when the volume control is
activated.

55

If the volume control is activated

A warning may be displayed if you activate the
tinnitus volume control in the “Local Controls”
screen. This occurs if the relief sound can be listened
to at levels that may cause hearing damage. The

“Limitation on Use” table in the tting software

displays the number of hours the patient can safely
use Tinnitus SoundSupport.

· Note the max wearing time for each program for

which Tinnitus SoundSupport is activated.

· Write those values in the table: “Tinnitus

SoundSupport: Limitation on use”, in the back of
this booklet.

· Instruct your patient accordingly.

56

Warnings related to Tinnitus

SoundSupport

If your hearing care professional has activated the
sound generator Tinnitus SoundSupport, please pay
attention to the following warnings.

There are some potential concerns associated with
the use of any sound generated by a tinnitus
management device. Among them are the potential
worsening of tinnitus, and/or a possible change in
hearing thresholds.

Should you experience or notice a change in hearing
or tinnitus, or any dizziness, nausea, headaches,
heart palpitations, or possible skin irritation at the
point of contact with the device, you should
immediately discontinue use of the device and
consult a medical, audiology, or other hearing care
professional.

As with any device, misuse of the sound generator
feature may cause potentially harmful effects. Care
should be taken to prevent unauthorised use and to
keep the device out of reach of children and pets.

A hearing care professional should advise a
prospective sound generator user to consult
promptly with a licensed physician (preferably an ear
specialist) before using a sound generator if the

57

hearing care professional determines through inquiry,
actual observation, or review or any other available
information concerning the prospective user that the
prospective user has any of the following conditions:

I. Visible congenital or traumatic deformity of the

ear.

II. History of active drainage from the ear within

the previous 90 days.

III. History of sudden or rapidly progressive hearing

loss within the previous 90 days.
IV. Acute or chronic dizziness.
V. Unilateral hearing loss of sudden or recent

onset within the previous 90 days.
VI. Audiometric air-bone gap equal to or greater

than 15 dB at 500 Hz, 1000 Hz, and 2000 Hz.
VII. Visible evidence of signicant cerumen

accumulation or a foreign body in the earcanal.
VIII. Pain or discomfort in the ear.

Maximum wearing time

Always follow the maximum wearing time per day of
the Tinnitus SoundSupport advised by your hearing
care professional. Prolonged use may lead to
worsening of your tinnitus or of your hearing loss.

58

General warnings

You should familiarize yourself fully with the
following general warnings before using your hearing
aid for your personal safety and to ensure correct
use.

Please note that a hearing aid will not restore normal
hearing and will not prevent or improve a hearing
impairment resulting from organic conditions.
Furthermore, note that in most cases, infrequent use
of a hearing aid does not permit a user to attain full

benet from it.

Consult your hearing care professional if you
experience unexpected operations or events with
your hearing aid.

Usage of hearing aids

· Hearing aids should be used only as directed and

adjusted by your hearing care professional. Misuse
can result in sudden and permanent hearing loss.

· Never allow others to wear your hearing aid, as

incorrect usage could cause permanent damage to
their hearing.

59

Choking hazards & risk of swallowing batteries

and other small parts

· Hearing aids, their parts, and batteries should be

kept out of reach of children and anyone who might
swallow these items or otherwise cause injury to
themselves.

· Batteries have occasionally been mistaken for pills.

Therefore, check your medicine carefully before
swallowing any pills.

· Most hearing aids can be supplied with a

tamper-resistant battery drawer upon request. This
is strongly recommended for infants, small children,

and people with learning difculties.

· Children younger than 36 months must always use

a tamper-resistant battery drawer. Please talk to
your hearing care professional about the availability
of this option.

If a battery or hearing aid is swallowed, see a

doctor immediately.

60

General warnings

Battery use

· Always use batteries recommended by your

hearing care professional. Batteries of low quality
may leak and cause bodily harm.

· Never attempt to recharge your batteries, and

never dispose of batteries by burning them.
There is a risk that the batteries will explode.

Dysfunction

· Be aware of the possibility that your hearing aid

may stop working without notice. Keep this in mind
when you depend on warning sounds (e.g. when

you are in trafc). The hearing aids may stop

functioning, for instance if the batteries have
expired or if the tubing is blocked by moisture or
ear wax.

61

Active implants

· Caution must be taken with active implants. In

general, follow the guidelines recommended by

manufacturers of implantable debrillators and

pacemakers regarding use with mobile phones and
magnets.

· The Auto Telephone magnet and MultiTool (which

has a built-in magnet) should be kept more than
30 cm away from the implant, e.g. do not carry it
in a breast pocket.

· If you have an active brain implant, please contact

the manufacturer of your implantable device for
information about the risk of disturbance.

62

General warnings

X-ray, CT, MR, PET scanning and electrotherapy

· Remove your hearing aid before X-ray, CT/MR/PET

scanning electrotherapy, surgery etc. as your hearing

aid may be damaged when exposed to strong elds.

63

Heat and chemicals

· The hearing aid must never be exposed to extreme

heat e.g. left inside a parked car in the sun.

· The hearing aid must not be dried in microwave

ovens or other ovens.

· The chemicals in cosmetics, hairspray, perfume,

aftershave lotion, suntan lotion and insect repellent
can damage the hearing aid. Always remove your
hearing aid before applying such products and allow
time to dry before use.

64

General warnings

Power instrument

· Special care should be exercised in selecting, tting

and using a hearing aid where maximum sound
pressure capability exceeds 132 dB SPL (IEC 711),
as there may be risk of impairing the remaining
hearing of the hearing aid user.

For information on whether your hearing aid is a
power instrument, see page 77 of this leaet.

Possible side effects

· Hearing aids and earpieces may cause an

accelerated accumulation of ear wax.

· The otherwise non-allergenic materials used in

hearing aids may in rare cases cause a skin
irritation or other side effects.

Please seek consultation with a physician if these
conditions occur.

65

Interference

· The hearing aid has been thoroughly tested for

interference, according to the most stringent
international standards. However, interference
between the hearing aid and other devices (e.g.
some mobile telephones, citizens band systems
and shop alarm systems and other devices) may
occur. If this occurs, increase the distance between
the hearing aid and the interfering device.

Use on Aircraft

· Your hearing aid contains Bluetooth

®

. On board an

aircraft, ight mode must be activated, unless

Bluetooth

®

is permitted by the ight personnel.

66

Troubleshooting guide

Symptom Possible causes

No sound

Dead battery

Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)

Intermittent or
reduced sound

Clogged sound outlet

Moisture

Dead battery

Squealing noise

Hearing aid earpiece
inserted incorrectly

Ear wax accumulated
in ear canal

Beeping

If your hearing aid plays
8 beeps, 4 times consecutively,
your hearing aid needs a
microphone service check

Pairing issue
with Apple
device

Bluetooth

®

connection failed

Only one hearing aid paired

67

Solutions

Replace the battery

Clean mold

Consider replacing wax lter, dome, or Grip Tip

Clean mold or replace wax lter, dome, or Grip Tip

Wipe battery with a dry cloth

Replace the battery

Re-insert the earpiece

Have ear canal examined by your doctor

Contact your hearing care professional

1. Unpair your hearing aids (SettingsgGeneral

gAccessibilitygHearing DevicesgDevicesg
Forget this device).

2. Turn Bluetooth

®

off and on again.

3. Open and close battery drawer on hearing aids.

4. Re-pair hearing aids (see section “Pair Hearing

Aids with iPhone”).

If none of the above solutions work, consult your
hearing care professional for assistance.

68

Water & dust resistance (IP68)

Your hearing aid is dust-tight and protected against
ingress of water which means it is designed to be
worn in all daily life situations. Therefore, you do not
have to worry about sweat or getting wet in the rain.
Should your hearing aid come in contact with water
and stop working, please follow the these guidelines:

1. Gently wipe off any water.

2. Open the battery drawer and remove the

battery and gently wipe off any water in the
battery drawer.

3. Let the hearing aid dry with the battery drawer

left open for approximately 30 minutes.

4. Insert a new battery.

69

IMPORTANT NOTICE

Do not wear your hearing aid while showering or
participating in water activities. Do not immerse
your hearing aid in water or other liquids.

70

Operating
conditions

Temperature:
+1 °C to +40 °C
Relative humidity:
5 % to 93 %, non-condensing

Storage and
transportation
conditions

Temperature and humidity should
not exceed the following
limits for extended periods during
transportation and storage:

Temperature:
– 25 °C to +60 °C
Relative humidity:
5 % to 93 %, non-condensing

Conditions of use

71

Warranty certificate

Name of owner:

Hearing care professional:

Hearing care professional address:

Hearing care professional phone:

Purchase date:

Warranty period: Month:

Model right: Serial no.:

Model left: Serial no.:

72

International warranty

Your hearing aid is covered by an international limited
warranty issued by the manufacturer for a period of
12 months from the date of delivery. This limited
warranty covers manufacturing and material defects
in the hearing aid itself, but not in accessories such

as batteries, tubing, speakers, earpieces and lters,

etc. Problems arising from improper/incorrect
handling or care, excessive use, accidents, repairs
made by an unauthorized party, exposure to
corrosive conditions, physical changes in your ear,
damage due to foreign objects entering the device or
incorrect adjustments are NOT covered by the
limited warranty and may void it. The above warranty
does not affect any legal rights that you might have
under applicable national legislation governing sale
of consumer goods. Your hearing care professional
may have issued a warranty that goes beyond the
clauses of this limited warranty. Please consult him/
her for further information.

If you need service

Take your hearing aid to your hearing care
professional, who may be able to sort out minor
problems and adjustments immediately.

73

Technical information

The hearing aid contains two radio technologies,
which are described below:

The hearing aid contains a radio transceiver using
short range magnetic induction technology working

at 3.84 MHz. The magnetic eld strength of the

transmitter is very weak and is always below

–40 dBμA/m at 10 meter distance.

The hearing aid also contains a radio transceiver
using Bluetooth

®

Low Energy (BLE) and a proprietary

short range radio technology both working at

2.4 GHz. The 2.4 GHz radio transmitter is weak and
is always below 4 dBm e.i.r.p. in total radiated
power.

The hearing aid complies with international
standards concerning electromagnetic compatibility
and human exposure.

Due to the limited space available on the hearing aid,
relevant approval markings can be found in this
document.

74

USA and Canada

The hearing aid contains a radio module with the

following certication ID numbers:

FCC ID: U6XAUMRIT
IC: 7031A-AUMRIT

The device complies with Part 15 of the FCC Rules
and with Industry Canada’s licence-exempt RSSs.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference

received, including interference that may cause
undesired operation.

Changes or modications not expressly approved by

the party responsible for compliance could void the
user’s authority to operate the equipment.

75

This Class B digital apparatus complies with
Canadian ICES-003.

Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However,
there is no guarantee that interference will not occur
in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try
to correct the interference by one or more of the
following measures:

· Reorient or relocate the receiving antenna.

· Increase the separation between the equipment

and receiver.

· Connect the equipment into an outlet on a circuit

different from that to which the receiver is
connected.

· Consult the manufacturer or an experienced

radio/TV technician for help.

76

The manufacturer declares that this hearing aid is in
compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC (R&TTE) as
well as the new Directive 2014/53/EU (RED).

Declarations of Conformities for both relevant
directives are available from the manufacturer.

Bernafon AG

Morgenstrasse 131
3018 Bern
Switzerland

Tinnitus SoundSupport:

The Tinnitus SoundSupport is manufactured for
Bernafon AG.

0543 0682

Waste from electronic

equipment must be

handled according to local

regulations.

77

Your individual hearing aid settings

To be lled out by your hearing care professional

Power Instrument Yes No

Settings overview for your hearing aid

Left Right

Volume control

Program shift

Mute

Tinnitus SoundSupport

Volume control indicators

Beeps at min/max volume

Clicks when changing volume

Beeps at preferred volume

Battery indicators

Low battery warning

78

Tinnitus SoundSupport: Limitation on use

No limitation on use

Program Start-up volume (Tinnitus) Max volume (Tinnitus)

1 Max hours per day Max hours per day

2 Max hours per day Max hours per day

3 Max hours per day Max hours per day

4 Max hours per day Max hours per day

177759/UK

Ref. OSHA (Occupational Safety & Health Administration,
U.S. department of Labour) / DIRECTIVE 2003/10/EC on
the minimum health and safety requirements regarding the
exposure of workers to the risks arising from physical
agents (noise) / Occupational exposure to noise: evaluation,
prevention and control – Special Report S 64, WHO.

< 15 mm >

< >

8,15 m m

< >

9.0 mm

< 19 mm >

Placeholder

for FSC logo

2017-03-10/177759/UK/Firmware1.x/subject to change

0000177759000001

Bernafon AG
Morgenstrasse

131
3018 Bern
Switzerland
Phone + 41 31 998 15 15
[e-mail]
www.bernafon.com

Australia

Bernafon Australia
629 Nudgee Road

Nundah QLD 4012

Freecall 1800 809 111
Phone [phone]
[e-mail]

New Zealand

Bernafon New Zealand
Millennium Centre
Level 2, Building A
600 Great South Road
Greenlane, Auckland 1051
Toll Free 0800 442 257
[e-mail]

South Africa

Bernafon South Africa (Pty) Ltd
39 Van Vuuren Street
Constantia Kloof
1709
Phone + 27 11 675 6104

United Kingdom

Bernafon UK
Cadzow Industrial Estate
Off Low Waters Road
Hamilton

ML3 7QE Scotland

Phone + 44 1698 285 968
[e-mail]

Canada

Bernafon Canada
500 Trillium Drive, Unit 15
Kitchener, Ontario
Canada N2R 1A7
Canada +

1 800 265 8250

[e-mail]