Bernafon Zerena, Viron 7, VN7 MNR T, Viron 5, VN5 MNR T Instructions For Use Manual

miniRITE T

Receiver-in-the-Ear Hearing Aids

VIRON
ZERENA

Instructions for Use

Model overview

This booklet is valid for the following hearing aid
families and models:

Viron

Viron 9 – VN9 MNR T
Viron 7 – VN7 MNR T
Viron 5 – VN5 MNR T

Zerena

Zerena 9 – ZR9 MNR T
Zerena 7 – ZR7 MNR T
Zerena 5 – ZR5 MNR T
Zerena 3 – ZR3 MNR T
Zerena 1 – ZR1 MNR T

The following acoustic options are available for the
above families:

60 -Speaker
85 -Speaker
100-Speaker (power instrument)
100-Speaker with Power Mold (power instrument)
105-Speaker with Power Mold (power instrument)

Introduction to this booklet

This booklet shows you how to use and maintain
your new hearing aid. Please read the booklet
carefully including the warning sections. This will
help you to get the most out of your new hearing aid.

Your hearing care professional has adjusted the
hearing aid to meet your needs. If you have further
questions, please contact your hearing care
professional.

Intended use

The hearing aid is intended to amplify and transmit
sound to the ear and thereby compensate for impaired
hearing within mild to moderate to profound hearing
loss. This hearing aid is intended to be used by adults
and children older than 36 months.

Important notice

The hearing aid amplication is uniquely adjusted

and optimized to your hearing capabilities during

the hearing aid tting performed by your hearing

care professional.

Table of contents

Identify your hearing aid, speaker,
and earpiece 10

Your hearing aid − What it is 13

What it does 14

Identify left and right hearing aid 15

Battery (size 312) 16

Turn the hearing aid ON and OFF 17

When to replace a battery 18

Replace the battery 19

Put on the hearing aid 21

MultiTool for handling batteries and cleaning 22

Caring for your hearing aid 23

Replace dome or Grip Tip 24

ProWax miniFit lter 25

Clean Micro Mold, Lite Tip, or Power Mold 27

Replace ProWax lter 28

Flight mode 29

Optional features and accessories 30

Change volume (optional) 31

Change program (optional) 32

Mute the hearing aid (optional) 34

Quick reset and pairing mode 35

Using hearing aid with iPhone, iPad,

and iPod touch 36

Pairing hearing aid with iPhone 37

Re-connect your hearing aids to your iPhone,

iPad, or iPod touch 40

Wireless accessories (optional) 41

Other options (optional) 42

Tinnitus SoundSupport (optional) 43

Guidelines for tinnitus sound

generator users 44

Sound options and volume adjustment 45

Limitation on use time 47

Important information for hearing care

professionals about Tinnitus SoundSupport 48

Warnings related to Tinnitus SoundSupport 50

General warnings 52

Troubleshooting guide 58

Water & dust resistance (IP68) 60

Conditions of use 62

Warranty certicate 63

International warranty 64

Technical information 65

Your individual hearing aid settings 67

Identify your hearing aid, speaker,
and earpiece

Ear grip (optional)

Speaker
(60 -Speaker shown)

Speakers

miniRITE T hearing aid comes with 5 different speakers:

Standard
speakers

60 -Speaker 85-Speaker 100-Speaker

Power Mold
speakers

100 -Speaker
105 -Speaker

10

Standard earpieces

The standard speakers use one of the following
earpieces:

Open Dome

Bass Dome, single vent

Bass Dome, double vent

Power Dome

Grip Tip
(available in small and large,
left and right, with or without vent)

Please see details for replacing the dome or Grip Tip in
section: “Replace dome or Grip Tip”.

Dome sizes

5 mm* 6 mm 8 mm 10 mm 12 mm**

* only as Open Dome for 60 -Speaker

** not for Open Dome

11

Customized earpieces

Micro Mold

Lite Tip

VarioTherm® Micro Mold

VarioTherm® Lite Tip

VarioTherm® is a registered trademark of Dreve.

12

Your hearing aid − What it is

Microphone openings

Push buttons

Ear grip (optional)

Wax lter

Speaker
(60 -Speaker shown)

Battery drawer

13

What it does

Sound in

Change program and
volume, and mute
the hearing aid

Holds the
speaker in place

Wax protection
of speaker

Sound out

Contains the battery.
Battery drawer is also
the on/off switch.

14

Identify left and right hearing aid

It is important to distinguish between the left and
the right hearing aid as they might be programmed

differently. You can nd left/right color indicators

in the battery drawer, on 60- and 85-Speakers.
Indicators can also be found on 100-Speakers and
some earpieces.

A RED indicator marks the
RIGHT hearing aid

A BLUE indicator marks the
LEFT hearing aid

15

Battery (size 312)

Your hearing aid is a miniature electronic device that
runs on special batteries. To activate the hearing aid,
you must insert a new battery in the battery drawer.
See how in the “Replace the battery” section.

Make sure the plus

is visible

Battery drawer Pull out to open

16

Turn the hearing aid ON and OFF

The battery drawer is used to switch the hearing aid
on and off. To save battery life, make sure your hearing
aid is switched off when you are not wearing it.

Turn ON

Close the battery drawer
with the battery in place.

Turn OFF

Open the battery drawer.

17

When to replace a battery

When it is time to replace the battery, you will hear
three beeps repeated at moderate intervals until the
battery runs out.

Three beeps*

= The battery

is running low

Four beeps

= The battery

has run out

Battery tip

To make sure the hearing aid is always working,
bring spare batteries with you, or replace the
battery before you leave home.

Bluetooth® will be shut down and is not possible to use

*

wireless accessories.

®

The Bluetooth
trademarks owned by the Bluetooth SIG, Inc. and any
use of such marks by William Demant Holding A/S is
under license. Other trademarks and trade names are
those of their respective owners.

word mark and logos are registered

 ✻

The batteries need to be replaced more often if you
are streaming audio or music to your hearing aid.

18

Replace the battery

1. Remove

Fully open the battery
drawer. Remove the battery.

2. Uncover

Remove the sticky label from
the + side of the new battery.

Tip:
Wait 2 minutes so that the
battery can draw air, to
ensure optimal function.

3. Insert

Insert the new battery into
the battery drawer. Make
sure the + side faces up.

19

4. Close

Close the battery drawer. The
hearing aid will play a jingle
through the earpiece.
Hold the earpiece close to
your ear to hear the jingle.

Tip

The MultiTool can be used for battery change.
Use the magnetic end to remove and insert batteries.
The MultiTool is provided by your hearing care
professional.

20

Put on the hearing aid

The speaker brings the sound into your ear. The
speaker should always be used with an earpiece
attached. Use only parts designed for your hearing
aid.

If the speaker has an ear grip, place it in the ear so it
follows the contour of the ear (see step 3).

Step 1

Place the hearing aid behind
your ear.

Step 2

Hold the bend of the speaker
wire between your thumb

and index nger. The earpiece

should point towards the ear
canal opening.

Step 3

Gently push the earpiece
into your ear canal until the
speaker wire sits close against
the side of your head.

21

MultiTool for handling batteries
and cleaning

The MultiTool contains a magnet which makes it
easier to replace the battery in the hearing aid. It also
contains a brush and a wire loop for cleaning and
removing ear wax from your earpiece. If you need
a new MultiTool, please contact your hearing care
professional.

Magnet

Brush

Important notice

The MultiTool has a built-in magnet. Keep the
MultiTool at least 30 cm away from credit cards and
other magnetically sensitive devices.

22

Wire loop

Caring for your hearing aid

When handling your hearing aid, hold it over a soft
surface to avoid damage if you drop it.

Clean the microphone openings

Carefully brush away debris from the openings using
a clean brush. Gently brush the surface and make
sure the brush is not pressed into the openings.

Microphone
openings

Wax lter

Important notice

Use a soft, dry cloth to clean the hearing aid.
It must never be washed or immersed in water
or other liquids.

23

Replace dome or Grip Tip

The earpiece (dome or Grip Tip) should not be cleaned.

If the earpiece is lled with wax, replace it with a new

one. Grip Tip should be replaced at least once a month.

Step 1

Hold on to the speaker and
then pull off the earpiece.

Step 2

Insert the speaker exactly into
the middle of the earpiece to

obtain a rm attachment.

Step 3

Push rmly to ensure that the

earpiece is fastened securely.

Important notice

If the earpiece is not on the speaker when
removed from the ear, the earpiece might still
be in the ear canal. Consult your hearing care
professional for further instructions.

24

ProWax miniFit filter

The speaker has a white wax lter attached to the
end where the earpiece is attached. The wax lter

will help prevent wax and debris from damaging the

speaker. If the lter becomes clogged, please
replace the wax lter (see section “Replace ProWax
miniFit lter”) or contact your hearing care

professional.

Remove the earpiece from the speaker before

replacing the wax lter.

Important notice

Always use the same type of wax lter as was

originally supplied with the hearing aid. If you are
in any doubt about the use or replacement of wax

lters, contact your hearing care professional.

25

Replace ProWax miniFit filter

1. Tool

Remove the tool from the
shell. The tool has two pins,
one empty for removal and

one with the new wax lter.

2. Remove

Push the empty pin into the

wax lter in the speaker and

pull it out.

New lter

3. Insert

New lter

Insert the new wax lter using

the other pin, remove the tool
and throw it out.

Old lter

4. Final

The speaker should look
as shown when you have

replaced the wax lter.

 ✻

If you use a mold or Lite Tip, a hearing care

professional must replace the wax lter in the speaker.

26

Empty pin

Clean Micro Mold, Lite Tip,
or Power Mold

The earpiece should be cleaned regularly. The

earpiece contains a wax lter*. The lter keeps wax

and debris from damaging the speaker. Replace the

lter when clogged or when the hearing aid does

not sound normal. Alternatively, contact your hearing
care professional.

Always use the wax lter delivered by your hearing
care professional.

The vent is cleaned by
pressing the brush through the
hole, twisting it slightly.

Vent

ProWax lter*

* VarioTherm

lter.

®

Micro Mold and Lite Tip do not have a wax

27

Replace ProWax filter

1. Tool

Remove the tool from the
shell. The tool has two pins,
one empty for removal and

one with the new wax lter.

2. Remove

Push the empty pin into the

wax lter in the mold and pull

it out.

3. Insert

Insert the new wax lter using

the other pin, remove the tool,
and throw it out.

New

lter

New

lter

Old lter

28

Flight mode

When boarding an airplane or entering an area where
it is prohibited to radiate radio signals, e.g., during

ight, ight mode must be activated. The hearing aid

will still be working. It is only necessary to activate

ight mode on one hearing aid.

To activate and deactivate

ight mode

Press either end of the push
button for at least 7 seconds.

A jingle conrms your action.

Opening and closing the battery drawer will

deactivate the ight mode. See section “Quick reset”.

29

Optional features and accessories

The features and accessories described on the
following pages are optional. Please contact your

hearing care professional to nd out how your
hearing aid is programmed. If you experience difcult

listening situations, a special program may be
helpful. These are programmed by your hearing care
professional.

Write down hearing situations where you may need
help.

30

Change volume (optional)

The push button allows you to adjust the volume.
You will hear a click when you turn the volume up or
down.

Give a short press to the
button to increase the
volume

Give a short press to the
button to decrease the
volume

Maximum

You will hear 2 beeps at

Start-up level

Minimum

the start-up level.
You will hear 3 beeps at
Maximum and Minimum.

Volume Change

Left Right

To be lled out by the hearing care professional.

31

Change program (optional)

Your hearing aid can have up to 4 different programs.
These are programmed by your hearing care
professional.

Press up or down
to change between
programs

✼

You can change continuously between programs
both up and down in the program order. For example,
if you want to go from program 1 to 4, you can press
the down button once instead of pressing the up
button 3 times.

32

To be lled out by the hearing care professional

Program Activation sound When to use

1

2

3

4

“1 beep”

“2 beeps”

“3 beeps”

“4 beeps ”

Program change:

Left Right Short press Medium press

33

Mute the hearing aid (optional)

Use the mute function if you need to silence the
hearing aid while wearing it.

Apply a ver y long press
(4 seconds) to either end of
the button to mute the
hearing aid.

To reactivate, push the

button briey.

Your hearing aid can be muted by using one of the
following optional devices:

· Bernafon EasyControl-A app

· SoundClip-A

· RC-A remote control

Important notice

Do not use the mute function as an off switch, as
the hearing aid still draws current from the battery
in this mode.

34

Quick reset and pairing mode

If you wish to return to the standard settings of the
hearing aid programmed by your hearing care
professional, simply open and then close the battery
drawer. A jingle is played when you reset the
hearing aid.

To pair your hearing aid with a wireless accessory,
your hearing aid must be put into pairing mode.
This can be done by opening and closing the battery
drawer. The hearing aid will remain in pairing mode
for 180 seconds. All compatible accessories are
listed in chapter “Wireless accessories”.

Open Close

35

Using hearing aid with iPhone, iPad,
and iPod touch

Your hearing aid is a Made for iPhone® hearing aid
and allows for direct communication and control with
an iPhone

For assistance in pairing and using these products
with your hearing aid, please contact your hearing
care professional or visit our support site at:
www.bernafon.com/library.

For information on compatibility, please visit
www.bernafon.com/products/accessories.

®

, iPad® or iPod® touch.

Direct audio streaming is currently not supported by
Android™.

36

✼

Pairing hearing aid with iPhone

2. General1. Settings

Bluetooth

General

On

Open your iPhone
and go to “Settings”.
Make sure Bluetooth
is on. Then choose
“General”.

Accessibility

On the “General”
screen, choose

®

"Accessibility".

37

MFi Hea ring Devic es

4. Prepare3. Accessibility

On the “Accessibility”
screen, choose
“MFi Hearing Devices”.

38

Open and close the
battery drawer, on
both hearing aids if
you have two and
place it close to your
iPhone. The hearing
aid stays in pairing
mode for 3 minutes.

Andrea's Hearing Devices
Bernafon Viron 9

6. Conrm pairing5. Select

Bluethooth

Pairing Request

Bernafon Viron would

like to pair w ith your

iPhone

Cancel Pair

Your iPhone will
detect the hearing aid
for pairing. Detected
devices will appear in
your iPhone list. Choose
your hearing aid.

Conrm pairing.
If you have two
hearing aids, pairing

conrmation is

needed for each
hearing aid.

39

Re-connect your hearing aids to your
iPhone, iPad, or iPod touch

When you turn off your hearing aids, iPhone, iPad,
or iPod touch, these will no longer be connected.
To connect them again, turn on your hearing aids by
opening and closing the battery drawer. The hearing
aids will then automatically re-connect to your device.

Use of the Made for Apple badge means that
an accessory has been designed to connect

specically to the Apple product(s) identied in the
badge, and has been certied by the developer to

meet Apple performance standards. Apple is not
responsible for the operation of this device or its
compliance with safety and regulatory standards.
Please note that the use of this accessory
with iPod, iPhone, or iPad may affect wireless
performance.

40

Wireless accessories (optional)

As an enhancement to your wireless hearing aid, a
range of wireless accessories are available. They can
enable you to hear and communicate better in a lot of
everyday situations.

SoundClip-A

When this device is paired with your mobile phone,
you can use the hearing aids like stereo headphones.
SoundClip-A can also function as a remote
microphone and remote control.

TV-A

TV-A adapter is a wireless transmitter of sound from
TV and electronic audio devices. The T V-A streams
sound directly to your hearing aid.

RC-A

RC-A remote control offers the ability to change
programs, adjust volume or mute your hearing aid.

Bernafon EasyControl-A app

The app offers an intuitive and discreet way to control
your hearing aids with iPhone, iPad, iPod touch, and
Android devices.

For more information, please contact your hearing
care professional or visit:
www.bernafon.com/products/accessories.

41

Other options (optional)

Tele c oil

Telecoil helps you hear better when
using a telephone with a built-in loop
or when you are in buildings with
teleloop systems such as theatres,
churches, or lecture rooms. This
symbol or a similar sign is shown
wherever a teleloop has been
installed.

Auto Telephone

(optional for Zerena)

The Auto Telephone can automatically
activate a phone program in the
hearing aid, if your telephone has a
dedicated magnet. The magnet needs
to be placed on your telephone next to
the sound outlet.

For more information, please contact your hearing
care professional.

42

Tinnitus SoundSupport (optional)

Intended use of Tinnitus SoundSupport

Tinnitus SoundSupport is a tool intended to
generate sounds to provide temporary relief for
patients suffering from tinnitus as part of a tinnitus
management program.

The target population is the adult population (over
18 years old).

Tinnitus SoundSupport is targeted to licensed
hearing care professionals (audiologists, hearing aid
specialists, or otolaryngologists) who are familiar
with the evaluation and treatment of tinnitus and
hearing loss. Fitting of Tinnitus SoundSupport must
be done by a hearing care professional participating
in a tinnitus management program.

43

Guidelines for tinnitus sound
generator users

These instructions contain information about Tinnitus
SoundSupport, which may have been enabled in your
hearing aids by your hearing care professional.

Tinnitus SoundSupport is a tinnitus management

device intended to generate sound of sufcient

intensity and bandwidth to help manage tinnitus.

Your hearing care professional will also be able to
offer the appropriate follow-up care. It is important to
follow his/her advice and directions regarding such
care.

Prescription use only

Good health practice requires that a person reporting
tinnitus has had a medical evaluation by a licensed
ear physician before using a sound generator. The
purpose of such an evaluation is to ensure that any
medically treatable condition that may cause tinnitus

is identied and treated prior to using a sound

generator.

44

Sound options and volume adjustment

Tinnitus SoundSupport is programmed by your
hearing care professional to match your hearing
loss and preferences for tinnitus relief. It offers a
number of different sound options. Together with
your hearing care professional, you can select your
preferred sound(s).

Tinnitus SoundSupport programs

Together with your hearing care professional,
you decide for which programs you may want to
have Tinnitus SoundSupport activated. The sound
generator can be activated in up to four different
programs.

Mute

If you are in a program for which Tinnitus
SoundSupport is activated, the mute functionality
will mute only the environmental sounds, and not
the sound from Tinnitus SoundSupport. See chapter:
“Mute the hearing aid”.

Volume adjustments with Tinnitus
SoundSupport

When you select a hearing aid program for which
Tinnitus SoundSupport is activated, your hearing
care professional can only set the push button on
your hearing aid to work as a volume control for the
tinnitus relief sound.

45

Your hearing care professional will set the volume
control for the sound generator in one of two ways:

A) change volume in each ear separately, or
B) change volume in both ears simultaneously.

A) How to change Tinnitus SoundSupport

volume in each ear separately

To increase volume (on one hearing aid only),
use a short press on the upper part of the push
button repeatedly until desired level is reached.
To decrease volume (on only one hearing aid),
use a short press on the lower part of the push
button repeatedly until desired level is reached.

B) How to change Tinnitus SoundSupport

volume in both ears simultaneously

You can use one hearing aid to increase/decrease
the sound in both hearing aids. When changing
the volume in one hearing aid, the volume on the
other hearing aid will follow. To increase volume,
use a short press on the upper part of the push
button repeatedly. To decrease volume, use a
short press on the lower part of the push button
repeatedly.

To be lled out by your hearing care professional.

46

Limitation on use time

Daily use

The volume levels of Tinnitus SoundSupport can be
set to a level which could lead to permanent hearing
damage when used for a prolonged period of time.
Your hearing care professional will advise you of the
maximum amount of time per day you should use
Tinnitus SoundSupport. It should never be used at
uncomfortable levels.

See table “Tinnitus SoundSupport: Limitation on
use” at the end of this booklet to learn how many
hours per day you can safely use the relief sound in
your hearing aids.

47

Important information
for hearing care professionals about
Tinnitus SoundSupport

Device description

Tinnitus SoundSupport is a module function that can
be enabled in the hearing aids by the hearing care
professional.

Maximum wearing time

The wearing time of Tinnitus SoundSupport will
decrease as you increase the level above

80 dB(A) SPL. The tting software will automatically

display a warning when the hearing aid exceeds
80 dB(A) SPL. See “max wearing time” indicator

next to the tinnitus tting graph in the tting

software.

The volume control is deactivated

By default, the volume control for the sound
generator is deactivated in the hearing aid. Risk of
noise exposure increases when the volume control
is activated.

48

If the volume control is activated

A warning may be displayed if you activate the
tinnitus volume control in the “Local Controls”
screen. This occurs if the relief sound can be listened
to at levels that may cause hearing damage. The

“Limitation on Use” table in the tting software

displays the number of hours the patient can safely
use Tinnitus SoundSupport.

· Note the max wearing time for each program for

which Tinnitus SoundSupport is activated.

· Write those values in the table: “Tinnitus

SoundSupport: Limitation on use”, in the back of
this booklet.

· Instruct your patient accordingly.

The Tinnitus SoundSupport is manufactured for
Bernafon AG.

49

Warnings related to Tinnitus

SoundSupport

If your hearing care professional has activated the
sound generator Tinnitus SoundSupport, please pay
attention to the following warnings.

There are some potential concerns associated
with the use of any sound generated by a tinnitus
management device. Among them are the potential
worsening of tinnitus, and/or a possible change in
hearing thresholds.

Should you experience or notice a change in hearing
or tinnitus, or any dizziness, nausea, headaches,
heart palpitations, or possible skin irritation at
the point of contact with the device, you should
immediately discontinue use of the device and
consult a medical, audiology, or other hearing care
professional.

As with any device, misuse of the sound generator
feature may cause potentially harmful effects. Care
should be taken to prevent unauthorized use and to
keep the device out of reach of children and pets.

50

Maximum wearing time

Always follow the maximum wearing time per
day of the Tinnitus SoundSupport advised by your
hearing care professional. Prolonged use may lead to
worsening of your tinnitus or of your hearing loss.

51

General warnings

You should familiarize yourself fully with the
following general warnings before using your hearing
aid for your personal safety and to ensure correct
use.

Please note that a hearing aid will not restore normal
hearing and will not prevent or improve a hearing
impairment resulting from organic conditions.
Furthermore, note that in most cases, infrequent use
of a hearing aid does not permit a user to attain full

benet from it.

Consult your hearing care professional if you
experience unexpected operations or events with
your hearing aid.

Usage of hearing aids

· Hearing aids should be used only as directed and

adjusted by your hearing care professional. Misuse
can result in sudden and permanent hearing loss.

· Never allow others to wear your hearing aid, as

incorrect usage could cause permanent damage to
their hearing.

52

Choking hazards & risk of swallowing batteries

and other small parts

· Hearing aids, their parts, and batteries should be

kept out of reach of children and anyone who might
swallow these items or otherwise cause injury to
themselves.

· Batteries have occasionally been mistaken for pills.

Therefore, check your medicine carefully before
swallowing any pills.

· Most hearing aids can be supplied with a

tamper-resistant battery drawer upon request. This
is strongly recommended for infants, small children,

and people with learning difculties.

· Children younger than 36 months must always use

a tamper-resistant battery drawer. Please talk to
your hearing care professional about the availability
of this option.

If a battery, hearing aid or small part is
swallowed, see a doctor immediately.

Battery use

· Always use batteries recommended by your

hearing care professional. Batteries of low quality
may leak and cause bodily harm.

· Never attempt to recharge your batteries, and

never dispose of batteries by burning them.
There is a risk that the batteries will explode.

53

General warnings

Dysfunction

· Be aware of the possibility that your hearing aid

may stop working without notice. Keep this in
mind when you depend on warning sounds (e.g.

when you are in trafc). The hearing aids may

stop functioning, for instance if the batteries have
expired or if the tubing is blocked by moisture or
ear wax.

Active implants

· The hearing aid has been thoroughly tested

and characterized for human health according
to international standards for human exposure

(Specic Absorption Ratio – SAR), induced

electromagnetic power and voltages into the
human body. The exposure values are well below
international accepted safety limits for SAR,
induced electromagnetic power and voltages

into the human body dened in the standards for

human health and coexistence with active medical

implants as pacemakers and heart debrillators.

· The Auto Telephone magnet and the MultiTool

(which has a built-in magnet) should be kept more
than 30 cm away from the implant, e.g. do not carry
it in a breast pocket.

· If you have an active brain implant, please contact

the manufacturer of your implantable device for
information about the risk of disturbance.

54

X-ray, CT, MR, PET scanning and electrotherapy

· Remove your hearing aid before X-ray, CT/MR/

PET scanning electrotherapy, surgery etc. as your
hearing aid may be damaged when exposed to

strong electromagnetic elds.

Heat and chemicals

· The hearing aid must never be exposed to extreme

heat e.g. left inside a parked car in the sun.

· The hearing aid must not be dried in microwave

ovens or other ovens.

· The chemicals in cosmetics, hairspray, perfume,

aftershave lotion, suntan lotion and insect repellent
can damage the hearing aid. Always remove your
hearing aid before applying such products and allow
time to dry before use.

Power instrument

· Special care should be exercised in selecting, tting

and using a hearing aid where maximum sound
pressure capability exceeds 132 dB SPL (IEC 711),
as there may be risk of impairing the remaining
hearing of the hearing aid user.

For information on whether your hearing aid is a
power instrument, see the "Model overview" section
in the front of this booklet.

55

General warnings

Possible side effects

· Hearing aids, molds or domes may cause an

accelerated accumulation of earwax.

· The otherwise non-allergenic materials used in

hearing aids may in rare cases cause a skin
irritation or other side effects.

Please seek consultation with a physician if these
conditions occur.

Interference

· The hearing aid has been thoroughly tested for

interference, according to the most stringent
international standards. However, interference
between the hearing aid and other devices (e.g.
some mobile telephones, citizens band systems
and shop alarm systems and other wireless
devices) may occur. If this occurs, increase
the distance between the hearing aid and the
interfering device.

Use on aircraft

· Your hearing aid contains Bluetooth

an aircraft, ight mode must be activated or

the hearing aid needs to be turned off, unless

®

Bluetooth

is specically permitted by the ight

personnel.

56

®

. On board

Connection to external equipment

· The safety of the hearing aid when connected to

external equipment with an auxiliary input cable
and/or with a cable and/or directly, is determined
by the external signal source. When connected
to external equipment plugged into a wall outlet,
this equipment must comply with IEC-62368 (or
IEC-60065, IEC-60950 until June 20, 2019) or
equivalent safety standards.

57

Troubleshooting guide

Symptom Possible causes Solutions

Dead battery

No sound

Intermittent or
reduced sound

Squealing noise

Beeping

Pairing issue
with Apple
device

Clogged earpieces
(dome, Grip Tip, Micro Mold,
or Lite Tip)

Clogged sound outlet

Moisture Wipe battery with a dry cloth

Dead battery

Hearing aid earpiece
inserted incorrectly

Ear wax accumulated
in ear canal

If your hearing aid plays
8 beeps, 4 times consecutively,
your hearing aid needs a
microphone service check

®

Bluetooth

connection failed

Only one hearing aid paired

58

Replace the battery

Clean mold

Consider replacing wax lter, dome, or Grip Tip

Clean mold or replace wax lter, dome, or Grip Tip

Replace the battery

Re-insert the earpiece

Have ear canal examined by your doctor

Contact your hearing care professional

1. Unpair your hearing aids
(Settings
Devices

2. Turn Bluetooth

gGeneral gAccessibility gMFi Hearing

gDevices gForget this device).

®

off and on again.

3. Open and close battery drawer on hearing aids.

4. Re-pair hearing aids
(see section “Pair hearing aid with iPhone”).

If none of the above solutions work, consult your
hearing care professional for assistance.

59

Water & dust resistance (IP68)

Your hearing aid is dust-tight and protected against
ingress of water which means it is designed to be
worn in all daily life situations. Therefore, you do not
have to worry about sweat or getting wet in the rain.
Should your hearing aid come in contact with water
and stop working, please follow these guidelines:

1. Gently wipe off any water.

2. Open the battery drawer and remove the
battery and gently wipe off any water in the
battery drawer.

3. Let the hearing aid dry with the battery drawer left
open for approximately 30 minutes.

4. Insert a new battery.

Important notice

Do not wear your hearing aid while showering or
participating in water activities. Do not immerse
your hearing aid in water or other liquids.

60

Notes

61

Conditions of use

Operating conditions

Storage and
transportation
conditions

Temperature:
+1 °C to +40 ° C
Relative humidity:
5 % to 93 %, non-condensing

Temperature and humidity
should not exceed the
following limits for extended
periods during transportation
and storage:

Temperature:
–25 °C to + 60 °C
Relative humidity:
5 % to 93 %, non-condensing

62

Warranty certificate

Name of owner:

Hearing care professional:

Hearing care professional address:

Hearing care professional phone:

Purchase date:

Warranty period: Month:

Model right: Serial no.:

Model left: Serial no.:

63

International warranty

Your hearing aid is covered by an international limited
warranty issued by the manufacturer for a period
of 12 months from the date of delivery. This limited
warranty covers manufacturing and material defects
in the hearing aid itself, but not in accessories
such as batteries, tubing, speakers, earpieces

and lters, etc. Problems arising from improper/

incorrect handling or care, excessive use, accidents,
repairs made by an unauthorized party, exposure to
corrosive conditions, physical changes in your ear,
damage due to foreign objects entering the device
or incorrect adjustments are NOT covered by the
limited warranty and may void it. The above warranty
does not affect any legal rights that you might have
under applicable national legislation governing sale
of consumer goods. Your hearing care professional
may have issued a warranty that goes beyond the
clauses of this limited warranty. Please consult him/
her for further information.

If you need service

Take your hearing aid to your hearing care
professional, who may be able to sort out minor
problems and adjustments immediately.

64

Technical information

The hearing aid contains two radio technologies,
which are described below:

The hearing aid contains a radio transceiver using
short range magnetic induction technology working

at 3.84 MHz. The magnetic eld strength of the

transmitter is very weak and is always below 15 nW

(–40 dBμA/m at 10 meter distance).

The hearing aid also contains a radio transceiver

®

using Bluetooth

Low Energy (BLE) and a proprietary

shortrange radio technology, both working at

2.4 GHz. The radio transmitter is weak and is always

below 3 mW equal to 4.8 dBm in total radiated
power.

The hearing aid complies with international standards
concerning electromagnetic compatibility and human
exposure.

Due to the limited space available on the hearing
aid, relevant approval markings can be found in this
document.

Additional information can be found in the Product
Information Sheet on www.bernafon.com.

65

USA and Canada

The hearing aid contains a radio module with the

following certication ID numbers:

FCC ID: U6XAUMRTE
IC: 7031A-AUMRTE

The manufacturer declares that this hearing aid is
in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU.

Declaration of Conformity is available from the
manufacturer.

Bernafon AG

Morgenstrasse 131
3018 Bern
Switzerland

66

Waste from el ectronic
equipme nt must be handl ed
according to local regulations.

Your individual hearing aid settings

To be lled out by your hearing care professional

Settings overview for your hearing aid

Left Right

Volume control

Program shift

Mute

Tinnitus SoundSupport

Volume control indicators

Beeps at min/max volume

Clicks when changing volume

Beeps at preferred volume

Battery indicators

Low battery warning

67

Description of symbols used in this booklet or on

the packaging label

Warnings

Text marked with a marking symbol must be
read before using the product.

Manufacturer

The product is produced by the manufacturer
whose name and address are stated next
to the symbol. Indicates the medical device

manufacturer, as dened in EU Directives

90/385/EEC, 93/42/EEC and 98/79/EC.

CE mark

The product complies with Medical Device
Directive 93/42 /EEC. T he four digits number

indicates the identication of the notied body.

Elec tronic waste (WEEE)

Recycle your hearing aids, accessories or
batteries according to local regulations or
return them to your hearing care professional
for disposal.
Electronic equipment covered by Directive
2012/19/EU on waste and electrical equipment
(WEEE).

Regulatory Compliance Mark (RCM)

The product complies with electrical safety,
EMC and radio spectrum requirements for
products supplied to the Australian or New
Zealand market.

IP code

This symbol indicates the class of protections
against harmful ingress of water and particulate

IP68

matter according to EN 60529:1991/A1:2002.
IP6X indicates total dust protection.
IPX8 indicates the protection against the
effects of continuous immersion in water.

Bluetooth® logo

Registered trademark of Bluetooth
where any use of such requires a license.

®

SIG, Inc.

68

REF

SN

Made for iPod, iPhone, and iPad

Indicates that the device is compatible with
iPod, iPhone and iPad.

Keep dry

Indicates a medical device that needs to be
protected from moisture.

Caution symbol

Consult instructions for use for warnings and
cautions.

Catalogue number

Indicates the manufacturer’s catalogue number

so that the medical device can be identied.

Serial number

Indicates the manufacturer’s serial number so

that a specic medical device can be identied.

69

Tinnitus SoundSupport: Limitation on use

No limitation on use

Program

Start-up volume
(Tinnitus)

Max volume (Tinnitus)

1 Max hours per day Max hours per day

2 Max

hours per day Max

hours per day

3 Max hours per day Max hours per day

4 Max

hours per day Max

hours per day

70

200022/UK

Placeholder

for FSC logo

< >

8,15 mm

< 15 mm >

9.0 mm

< >

< 19 mm >

Australia

Bernafon Australia
629 Nudgee Road

Nundah QLD 4012

Freecall 1800 809 111
Phone [phone]
[e-mail]

United Kingdom

Bernafon UK
Cadzow Industrial Estate
Off Low Waters Road
Hamilton

ML3 7QE Scotland

Phone + 44 1698 285 968
[e-mail]

Manufacturer:

Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
www.bernafon.com

New Zealand

Bernafon New Zealand
Millennium Centre
Level 2, Building A
600 Great South Road
Greenlane, Auckland 1051
Toll Free 0800 442 257
[e-mail]

South Africa

Bernafon South Africa (Pty) Ltd
39 Van Vuuren Street
Constantia Kloof
1709
Phone + 27 11 675 6104

subject to change
/

Viron Firmware 4.x o r earlier, Zere na Firmware 3 .x or earlie r
/

UK
/

200022
/

0000200022000001

2018 -10-22