Bernafon supermia Instructions For Use Manual

Supremia

Instructions for Use

BEHIND-THE-EAR
HEARING AIDS
Super Power BTE

2

3

Table of Contents

Model Overview 6

General Warnings and Safety Information 7

Hazard Warnings 7
Safety Information 11

Hearing Aid Description 13

Super Power BTE Model 13

Battery Size 13

Step-by-Step Instructions for Using Your
Hearing Aid 14

Step 1: Inserting the Battery 14
Step 2: Turning the Hearing Aid ON 15
Step 3: Inserting Your Hearing Aid with
an Earmold 16
Step 4: Changing the Volume 19
Step 5: Changing the Programs 20
Step 6: Muting Your Hearing Aid 21
Step 7: Removing Your Hearing Aid 22
Step 8: Turning the Hearing Aid OFF 23
Step 9: Changing the Battery 23

Tamper-Resistant Battery Door (optional) 24

Features of Your Hearing Aid 27

Caring for Your Hearing Aid 28

4

Common Problems and Solutions 32

Accessories 34

Product Approval, Markings and Compliance 35

Compliance with Requirements for Europe 37

International Warranty 38

Information and Explanation of Symbols 40

Service 42

5

Congratulations on the purchase of your new
Bernafon hearing aid. Your hearing care professional
has adjusted your hearing aid to meet your needs.
With a little practice, you will soon be on your way
to better hearing.

Please read the entire contents of this booklet
before using your hearing aid. It contains
instructions on how to use and how to handle
your hearing aid and batteries. It also contains
important safety information.

Indications for Use

The hearing aid is intended to amplify sound to
compensate for the loss of hearing.

It compensates for moderately severe to profound

hearing losses as dened by the American Speech­Language-Hearing Association (ASHA).

6

Model Overview

The following Bernafon hearing aid models are
covered within these instructions for use:

Supremia 7| 3

 SR7 SP BTE, with wireless functionality
 SR3 SP BTE, with wireless functionality

7

General Warnings and Safety
Information

Hearing aids and batteries can be dangerous if
swallowed or improperly used. Improper use can
result in severe injury, permanent hearing loss, or
even fatality. Before you use your hearing aid,
please read the following hazard warnings.

Hazard Warnings

Warnings for Hearing Aid Users

Never allow others to wear your hearing aid.
It could permanently damage another person’s
hearing.

Avoid wearing your hearing aid while playing
contact sports (e.g., rugby, football, etc.).
A slap to your ear while wearing a hearing aid
could be harmful.

Keep your hearing aid (if not equipped with
a tamper-resistant battery door), parts, and

batteries out of the reach of infants, children,
and anyone who might swallow these items

8

Most hearing aids can be supplied with a

tamper-resistant battery compartment upon
request. This is strongly recommended for

infants, small children, and people with learning

difculties.

Discard batteries safely. Keep discarded
batteries out of sight of infants, small children,
vulnerable persons, and pets.

Clean your hearing aid (including parts) on a

regular basis, as recommended by your hearing
care professional. Microorganisms from an
unclean hearing aid may cause skin irritations.

Be careful of leaking battery liquid. Battery liquid

is a hazardous substance.

Never try to recharge non-rechargeable batteries

Never change the battery, or adjust the controls
of the hearing aid, in front of infants, small
children, and vulnerable persons

Be aware of the possibility that your hearing aid
may stop working without notice. Keep this in
mind when you depend on warning sounds

(e.g., when you are in trafc).

9

X-ray, CT, MR, PET Scanning and Electrotherapy

Remove your hearing aid during X-ray, CT / MR /
PET scanning electrotherapy or surgery, as your
hearing aid may be damaged when exposed to

strong elds

Explosives

The power source in your hearing aid has

insufcient energy to cause re in normal

conditions of use. The hearing aid has not been
tested for compliance with international standards
concerning explosive atmospheres.
It is recommended not to use your hearing aid in
areas where there is a danger of explosion.

Be aware of the possibility that the directional
microphone in your hearing aid may reduce the
volume of some warning sounds coming from
behind you

Remove your hearing aid before applying

aftershave, hairspray, oils, perfume, mosquito

repellent, lotions, etc. If your hearing aid is
exposed to such a product, allow the product to
dry before you put your hearing aid on.

10

Warnings to Hearing Care Professionals
and Users

Take special care when tting and using a
hearing aid with maximum sound pressure
capability in excess of a maximum of 132 dB SPL

(IEC 60318-4). In this case, there may be a risk of

damaging the hearing aid user’s hearing.

Only connect hearing aids with Direct Audio Input

(DAI) to electrically powered devices that comply
with EN 60950-1, EN 60065 or equivalent safety

standards. The external signal source determines
the safety of hearing aids with DAI.

If using DAI connected equipment that is plugged
into an electrical outlet (TV, computer), the DAI

cord should be disconnected from the hearing aid

during an electrical (lightning) storm

11

Safety Information

· Only use hearing aids as directed

· Hearing aids should be adjusted by a trained

hearing care professional

· Misuse or improper adjustments can result in

sudden and permanent hearing loss

· Hearing aids will not restore normal hearing or

prevent hearing loss resulting from organic
conditions

· Never put your hearing aid or batteries in your

mouth

· Keep batteries away from medications. Batteries

can easily be mistaken for pills.

· See a doctor immediately if a battery or hearing aid

is swallowed

· Be aware that hearing aid use may cause excess

ear wax to build up in the ear canal

· Excess ear wax may require removal by a trained

medical professional

· See a doctor immediately if your hearing aid or

earmold causes a discharge from the ear or allergic
reaction

12

· See your hearing care professional if you

experience discomfort or irritation of your ear

· Never insert cleaning tools into the sound outlet

or microphone inlet. This could damage the
hearing aid.

· Do not expose your hearing aid to extreme heat

by leaving it in the car, near a radiator, etc.

· Do not wear your hearing aid while swimming,

snorkeling, or diving. Your hearing aid is not
designed for such activities.

· Do not immerse your hearing aid in water or other

liquids

· Remove your hearing aid before sleeping

· Keep your hearing aid in the case for protection

when you are not wearing it

13

Super Power BTE Model

1 Push button
2 LED indicator
3 Volume wheel
4 Microphone
4a Second microphone

5 Earhook
6 Sound outlet
7 Battery door
8 Direct Audio Input

(with optional DAI adapter)

Hearing Aid Description

Battery Size

Your hearing aid uses a size 13 battery.

3

4a

4

5

6

7

8

2

1

14

Step-by-Step Instructions for Using
Your Hearing Aid

Step 1: Inserting the Battery

· Gently swing the battery door fully open, but do not

force it (A)

· Remove the sticker from the new battery (B)

· Place the battery into the empty compartment.

The + sign on the battery should face up. (C)

C

A B

15

Step 2: Turning the Hearing Aid ON

Close the battery door completely. You should notice
a click. The hearing aid is now ON.

Never use excessive force to open or close the
battery door.

Click “ON”

16

Step 3: Inserting Your Hearing Aid with
an Earmold

Your hearing aid has been programmed individually
for your right or left ear.

You will see a color marking inside the battery door.
This can help you to distinguish between the left and
right hearing aid.

Red = right
Blue = left

17

· When inserting the right earmold, hold it with the

right hand. When inserting the left earmold, hold it
with the left hand.

· Hold the earmold so that the canal part is pointing

at the ear canal entrance and the frame of the
earmold is pointing straight up

· Insert the canal part into the ear canal aiming

slightly up and back, not straight into the ear.
Then twist back slightly to press the frame of the
earmold into the hollow part of the ear.

18

It takes patience and practice to insert your

earmold correctly. If you have difculty, please

consult your hearing care professional.

· Run your nger down the skin just in front of your

ear. If you feel any plastic parts of the earmold, it is
not inserted correctly. Gently push the plastic back
and behind the top fold of your ear. The earmold
should seal into all folds of the ear.

· Then tuck the hearing aid over/behind your ear,

making sure that the tubing is not twisted

19

Step 4: Changing the Volume

To increase the volume, turn the volume wheel up
toward the top of the hearing aid. To decrease the
volume, turn the wheel down toward the battery
drawer.

The volume wheel has level markings: 1, 2, 3, and 4.

4

3

2

1

Louder

Neutral Volume Level

Softer

20

Step 5: Changing the Programs

A short press (less than 2 seconds) on the push

button will change the program. The number of beeps
you hear will tell you which program you are in.
Your hearing care professional may activate the LED

indicator. If so, the LED will ash in a pattern that

corresponds to the program.

Up to 4 listening programs can be congured by
your hearing care professional depending on your
hearing aid. Please ask your hearing care professional
about the programs that are available with your
hearing aid.

Short press
to change programs

21

Step 6: Muting Your Hearing Aid

Your hearing aid may have the mute function. Please
ask your hearing care professional if this function is
available with your hearing aid.

A long press (more than 2 seconds) on the push

button will cause your hearing aid to mute.

To un-mute the hearing aid, give the push button
a push or turn the volume control wheel in any
direction.

Do not use the mute function to turn off the
hearing aid. In this mode, the hearing aid is still
drawing current from the battery.

Long press to mute

22

Step 7: Removing Your Hearing Aid

· Lift the hearing aid from your ear rst

· Push the back of your ear with your thumb to

loosen the frame of the earmold, then use your

index nger to remove it

· Grasp the frame of the earmold and twist it

forwards

· Gently pull the earmold straight out of the ear,

holding on to the frame of the mold

Do not remove the earmold by pulling on the
hearing aid. This could disconnect the hearing
aid from the earmold.

23

Step 8: Turning the Hearing Aid OFF

Open the battery door slightly until a click is felt.
The hearing aid is now OFF.

Click “OFF”

Step 9: Changing the Battery

When the battery is running out, the hearing aid
will beep at regular intervals. Your hearing care
professional may activate the LED indicator. If so, it

will ash with a solid continual repetition. You should

be prepared to replace the battery. The time until the
hearing aid stops working depends on the battery

type and manufacturer. Mercury-free batteries may

cause earlier warning beeps.

24

Tamper-Resistant Battery Door
(optional)

To keep the battery out of reach of small children,

specically those 0 – 36 months and people with
learning difculties, a tamper-resistant battery door

should be used.

To lock the door, close the battery door completely.
Use a small screwdriver to turn the lock so that the
line is horizontal.

Locked

25

To unlock, turn the lock so that the line is vertical.

Unlocked

The battery door is designed only to be opened by
using a tool. Use a small screwdriver to open the door
by inserting it into the slit in the bottom of the hearing
aid and pushing on the door to open.

Open Tamper-Resistant Battery Door

26

Ensure the lock is in the unlocked position
before attempting to open the battery door.
Excessive force used to open the battery
door when in the locked position can result in
permanent damage and reduce the safety of
the instrument. Please contact your hearing
care professional if you suspect excessive force
has been used or the door is damaged.
Do not force the battery door beyond its
fully opened position. Make sure to insert the
battery correctly. The use of excessive force
can deform the battery door, which will reduce

its tamper-resistant effectiveness and locking

ability.

27

Features of Your Hearing Aid

The following features may be activated in your
hearing aid. Please consult your hearing care

professional to nd out how your hearing aid is
congured.

 Telecoil helps you hear better when using a

telephone or in buildings where inductive loop
systems are installed.

This symbol or a similar sign should

be displayed wherever a permanent
loop has been installed.

 Auto Telephone can be automatically activated

eliminating the need to access a dedicated phone
program with the push button.

 Direct Audio Input (DAI) adapter allows your

hearing aid to receive signals directly from external
sources such as TV, personal stereos, etc.

 FM receiver allows your hearing aid to receive

signals directly from an external wireless
FM transmitter.

28

Caring for Your Hearing Aid

Healthy ears produce a waxy substance that can
clog your hearing aid. Please follow these cleaning

instructions to prevent wax build-up and ensure

optimal performance of your hearing aid.

For further information on the care of your hearing
aid, please consult your hearing care professional
or watch our instructional videos, available on
our website www.bernafon.com in the section
“Our Products”.

29

General Care Instructions

Treat your hearing aid like any other delicate electronic
device (check the safety guidelines on page 7) and
make sure that the hearing aid does not come in
contact with moisture or water.

· Always clean and dry your hands thoroughly before

handling the hearing aid

· Do not use your hearing aid without a mold

Should your hearing aid come in contact with water
and stop working, please follow these guidelines:

· Gently wipe off any water on the outside of the

hearing aid

· Open the battery door and remove the battery

· Gently wipe off any water in the battery door

· Let the hearing aid dry with the battery door open

for approximately 30 minutes

· Insert a new fresh battery and close the battery

door. Your hearing aid should work normally again.

30

Daily Care Instructions

· Check your hearing aid for ear wax and wipe it clean

with a cloth or tissue

· If necessary, use the cleaning tool to remove wax

from the canal and vent openings on your earmold

· Open the battery door fully to allow air to circulate

· A dry storage kit is recommended to remove any

moisture that may have accumulated in the hearing

aid. Always remove zinc-air batteries before drying
your hearing aid with a drying kit. Drying out zinc-air

batteries shortens their lifetime.

Specic Care Instructions

You should wash your earmold regularly. However, the
hearing aid itself must never be washed or allowed to
get wet!

· Handle your hearing aid over a soft surface to avoid

damage in case you drop it

· Disconnect the earmold from the hearing aid by

grasping the end of the hook rmly with one hand
and grasping the tubing rmly with the other hand (A)

31

· Pull the tubing away from the earhook

· Gently clean the earmold in warm soapy water

· Rinse the earmold and allow it to dry completely

· Use an air puffer to remove any remaining moisture

in the tubing (B)

· When re-attaching the earmold to the hearing aid,

it is important to position it correctly

A B

32

Common Problems and Solutions

Hearing aid whistles or squeals

Check that the earpiece is inserted correctly. If this is

the case and the hearing aid still whistles or squeals,

please consult your hearing care professional.

No volume, level too soft or humming noise

Check if the volume level on your hearing aid is
too soft and adjust by increasing the volume level
with the control on your hearing aid. If you have no
volume at all, check whether the hearing aid is in
mute position. If the problem still occurs, check that
the battery door is closed completely. Also check
if the battery is inserted correctly. If the problem
still remains, change the battery. If the problem still
persists, contact your hearing care professional.

Whirring noise, fading, weak or motor-boating
sounds

Open and close the battery door several times or
clean the battery contacts carefully with a dry cotton
swab. If the problem still occurs, change the battery.
If the problem still remains, contact your hearing care
professional.

33

Hearing aid switches from ON to OFF
periodically

Your battery is running down. Please change the
battery.

Hearing aid beeps without any action from you

Your battery is running down. Please change the
battery.

Other problems with your hearing aid

If other problems occur with your hearing aid which
are not listed, contact your hearing care professional.

34

Accessories

Bernafon offers a wide range of optional accessories
that may be purchased to enhance your hearing
aid. Depending on the hearing aid family and local
regulations, the following accessories are available:

 Remote control
 SoundGate communication device (for wireless

connection to mobile phones, music players, etc.)

 SoundGate Mic (for wireless external microphone

connection)

 TV Adapter (for wireless connection to your

television via the SoundGate)

 Phone Adapter (for wireless connection to your

landline phone via the SoundGate)

 DAI and FM Adapters
 CROS microphone (transmits sounds from the

unaidable ear to the hearing aid on the other ear)

 Tamper-resistant battery door (recommended

when tting infants, small children, and vulnerable
persons)

 Cleaning and drying kit

For further information on accessories, please
contact your hearing care professional.

35

Product Approval, Markings and
Compliance

All Bernafon hearing aid models covered by these
instructions for use comply with international
standards concerning electromagnetic compatibility.
Due to the limited size available on the hearing aid,
all relevant approval markings are found in this
document.

Electromagnetic Interference

Your hearing aid has been thoroughly tested for
electromagnetic interference. However, some
products may emit electromagnetic energy causing
unforeseen interference with hearing aids. Examples
include induction cooking appliances, shop alarm
systems, mobile phones, fax machines, personal

computers, X-rays, CT scans, etc.

36

Even though your hearing aid is designed to comply
with the most stringent international standards
of electromagnetic compatibility, it may emit
electromagnetic energy that can cause interference
with other devices.

Your hearing aid contains a radio transmitter using
short range magnetic induction technology working
at 3.84 MHz.

The magnetic eld strength of the transmitter
is < – 42 dBμA/m @ 10 m.

The electromagnetic emission from the radio system
is well below international limits for human exposure.
By comparison, the electromagnetic energy of
the hearing aid is lower than that generated by
household items such as halogen lamps, computer
monitors, dishwashers etc.

37

Compliance with Requirements
for Europe

All devices covered in these instructions for use

are in conformance with the requirements of the
Directive 93/42/EEC of the Council of the European

Communities concerning medical devices, MDD.

This is certied by applying the following marking:

All devices with wireless functionality also comply

with the essential requirements of the Directive
1999/5/EC of the European Parliament on radio
equipment and telecommunications terminal equip-

ment, R&TTE. It operates as an inductive application

in a harmonized frequency band according to the
Commission Decision 2008/432/EC and may be

used in all member states of the EU and EFTA. This

is certied by applying the following marking:

Declaration of conformity is available at:
Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland

38

International Warranty

Your hearing aid has a limited warranty, covering
defects in materials and workmanship.

This warranty covers the hearing aid itself, but not
accessories such as batteries, tubing, earmolds, etc.

This warranty is void if a defect is the result of
misuse or mistreatment. The warranty is also void if
the hearing aid has been repaired by nonauthorized
service personnel.

Please review the warranty with your hearing care
professional.

Changes or modications not expressly
approved by Bernafon AG could void the user’s

authority to operate the equipment.

39

Date: Model:

Warranty period:

Model L: Model R:

Serial no.: Serial no.:

Battery size: Battery size:

Hearing Centre

40

Information and Explanation
of Symbols

The CE conformity marking indicates
conformance to all applicable European
Directives

This symbol indicates that the products
described in these instructions for use

adhere to the requirements for an applied
part of Type B of EN 60601-1. The surface of
the hearing aid is specied as applied part

of Type B.

This symbol indicates that it is important for
the user to read and take into account the
relevant information in these instructions for
use

IP58

This symbol indicates the class of protections
against harmful ingress of water and particulate
matter according to EN 60529:1991/A1:2000.
IP5X indicates dust protection.
IPX8 indicates the protection against the
effects of continuous immersion in water.

41

This sign indicates important safety information
that must be observed to minimize risks or to
avoid hazardous situations

Important information for handling and
product safety

The crossed-out wheeled bin indicates that
the European Directive 2002/96/EC on waste
of electronic equipment applies.

Please recycle your hearing aid and batteries
according to your local regulations or return
them to your hearing care professional for
disposal.

operating conditions

· Temperature: + 1° C to + 40° C

· Humidity: 5 % to 93 %, non-condensing

transport and stor age conditions

Temperature and humidity shall not exceed
the below limits for extended periods during
transportation and storage:

· Temperature: – 25° C to + 60° C

· Humidity: 5 % to 93 %, non-condensing

42

Service

If none of the actions listed on the previous
pages solve the problem, contact your hearing care
professional.

Do not attempt to repair your hearing
aid yourself.

Place stamp with dispenser name and address here:

145668/UK

43

< 15 mm >

< >

8,15 mm

< >

9.0 mm

< 19 mm >

Placeholder

for FSC logo

Manufacturer

Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
Phone [phone]

[e-mail]

www.bernafon.com

Australia

Bernafon Australia
629 Nudgee Road
Nundah QLD 4012
Freecall 1800 809 111
Phone [phone]

[e-mail]

New Zealand

Bernafon New Zealand
Level 1, Building F

27-29 William Pickering Drive

Albany, Auckland 0632
Toll Free 0800 44 22 57
Phone [phone]

[e-mail]

United Kingdom

Bernafon UK
Cadzow Industrial Estate
Off Low Waters Road
Hamilton
ML3 7QE Scotland
Phone [phone]

[e-mail]

04.16/BAG/145668/UK /subject to change

0000145668000001

E2105