Bernafon Soundgate 3 User Manual
Instructions for Use
SOUN DGATE 3
Table of Contents
Instructions for Use 6
General Warnings 7
Hazard Warnings 7
Introduction 10
Getting Started 13
Charging the Battery 13
Battery Indication 15
Battery Life 17
Attaching the Neck Strap 18
Wearing the SoundGate 3 19
Hands Free with Neck Strap 19
Hand Held or in the Pocket 19
Using the Protective Skin 20
Positioning the Microphone 21
Operating the SoundGate 3 22
Turning your SoundGate 3 ON and OFF 23
Adjusting the Volume and Program Settings 25
Pairing to a Mobile Telephone
or other Bluetooth
Connecting to Paired Bluetooth
®
Devices 27
®
Devices 29
3
Using with a Mobile Telephone 30
Using the SoundGate App 35
Using with an MP3 Player or Computer 36
Wireless Connection 36
Wired Connection 37
Using the
Telephone Coil 39
SoundGate 3 Wireless Range 40
External Audio Devices (Bluetooth
®
) 40
Hearing Aid Range 41
Visual Indicators 43
Troubleshooting 46
Maintenance 54
International Warranty 55
Information to the User Regarding the Radio
Communication Part of the Device 57
Declaration of Conformity 60
Information and Explanation of Symbols 61
Service 66
4
Congratulations on the purchase of your new
SoundGate 3. Your SoundGate 3 allows you to
connect wirelessly between your hearing aids and
®
a wide range of audio devices via Bluetooth
.
Whether communicating wirelessly via your mobile
telephone device or streaming audio through your
television, computer, or MP3 player, this guide will
offer the instructions necessary to get you on your
way to better hearing.
Please read the entire contents of this booklet
before using your SoundGate 3. It contains
instructions on how to use and how to handle
your SoundGate 3. It also contains important
safety information.
5
Instructions for Use
The following models are covered by these
instructions: SoundGate 3.
The SoundGate 3 is intended to be used as:
1. A remote control for your hearing aid(s), for
volume and program changes
2. A streaming interface between external audio
devices (e.g., mobile telephones, T V, GPS, etc.)
and your hearing aid(s)
The SoundGate 3 can be connected to an iPhone® and to an
Android™ smar tphone, allowing you to alternatively control your
hearing aid(s) via the Bernafon SoundGate App. Please refer to
page 35 for more details on compatibility.
”Made for iPhone” means that an electronic accessory has been
designed to connect specically to iPhone, and has been certied
by the developer to meet A pple performance standards. Apple is not
responsible for the operation of this device or its compliance with
safety and regulatory standards. Please note that the use of this
accessory with iPhone may affect wireless performance.
Apple, the Apple logo and iPhone are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is a service mark
of Apple Inc. Android and G oogle P lay are trademarks of Google Inc.
The Android rob ot is reproduced or modied from work created and
shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License.
6
General Warnings
Familiarize yourself with the following general
warnings before using your SoundGate 3.
Hazard Warnings
SoundGate 3 is not a toy and should be kept
away from children and vulnerable persons.
Special attention should be paid to the smaller
components in order to prevent swallowing or
choking. If a part is swallowed, see a doctor
immediately.
Never expose the SoundGate 3 to excessive
heat, such as putting it in an oven, micro wave,
burning it or leaving it inside a parked car in the
sun. There is a risk in these events that it will
explode and cause serious injury.
If by accident the neck strap should get caught
on something while the user is wearing it, the
neck strap is constructed to break automatically.
Therefore, never try to shorten or modify the
neck strap in an unauthorized way. The neck
strap should not be used for children who weigh
less than 11 kg (24 lbs).
7
Using SoundGate 3 with a mobile telephone
while driving may be distracting. If trafc laws or
driving conditions demand it, pull off the road
and park your vehicle prior to making and
answering calls.
SoundGate 3 should not be used in an aircraft
unless specically permitted by the ight
personnel
SoundGate 3 is designed to comply with the
most stringent Standards of International
Electromagnetic Compatibility. However,
SoundGate 3 might cause interference with other
medical devices such as debrillators and
pacemakers.
· Please contact the manufacturer of your
implantable device for information about the
risk of disturbance
· Immediately remove the SoundGate 3 if
interference is suspected. Do not use
SoundGate 3 and seek advice.
Interference can also be caused by power line
disturbances, airport metal detectors, electro-
magnetic elds from other medical devices,
radio signals and electrostatic discharges.
8
The safe use of the SoundGate 3 with the
auxiliary input cable is determined by an external
signal source. When the input cable is connected
to mains-operated equipment, this equipment
must comply with IEC-60065, IEC-60950,
IEC-60601 or equivalent safety standards.
The safety of recharging batteries with the USB
connector is determined by the external
equipment which should be UL approved
or comply with equivalent IEC-60065,
IEC-60950, IEC- 60601 or other equivalent safety
standards
Do not attempt to open the battery compartment,
as it may damage the battery.
9
Introduction
The following items are included in your SoundGate 3
package and will be covered within this instruction
guide:
SoundG ate 3 Neck strap
3.5 mm stereo cable Power adapter
10
Charger cradle Protective skin
Instructions for Use
SOUNDGATE 3
USB charging cable
Instructions for Use
11
SoundGate 3 Overview
1 Power ON/OFF
2 LED indicator
3a Volume up key
3b Volume down key
4 Auxiliary input key
5 TV key
4 5 6 7
3b
3a
6 Phone key
7 Microphone inlet
8 Neck strap jacks
9 3.5 mm auxiliary input
10 Micro-USB charger
jack
8
2
1
8
10
12
9
Getting Started
The SoundGate 3 contains a rechargeable battery.
Ensure your battery is completely charged prior to use.
Charging the Battery
The SoundGate 3 should be charged daily to
ensure sufcient battery life during normal hours of
operation.
The SoundGate 3 can be charged in the following
ways:
· Connect the power adapter
to the micro-USB charger
jack on the SoundGate 3.
Then plug the power
adapter into a wall socket.
· Connect the USB
charging cable to
the micro- USB
charger jack on the
SoundGate 3. Then
plug the opposite end
into the USB port on
your computer.
13
· Plug the power adapter into the
micro-USB jack of the charger
cradle. Then plug the power
adapter into a wall socket, and
mount your SoundGate 3 into
the cradle with the power key
facing up.
· When using the SoundGate 3 in a vehicle, you may
connect the USB charging cable to the micro-USB
charger jack on the SoundGate 3. Then plug the
opposite end into a 12 V car USB port or adapter
(not included).
14
Battery Indication
The LED indicator on the top of your SoundGate 3
will help you monitor the status of your battery life
and/or charging status.
LED Indication Status
Green
Red
Red (pulsing every
2 – 3 seconds)
Battery status is OK
Battery life is low
(approx. 20 minutes remaining)
Battery life is critically low
(approx. 5 minutes remaining)
15
LED Indication Status
Green (ashing)
Battery is connected
to a power source and
actively charging
Green Battery is charged completely
(SoundGate 3 powered ON)
OFF Battery is charged completely
(SoundGate 3 powered OFF)
16
Battery Life
The battery life of your SoundGate 3 depends on the
type and duration of usage. The table below indicates the maximum time a completely charged
SoundGate 3 battery will run for various functions.
Function Maximum Battery Life
Stand-by up to 60 hours
Streaming audio with
up to 10 hours
neck strap attached
Streaming audio without
up to 5 hours
neck strap attached
Battery charge time 2 hours
Stand-by mode is when the SoundGate 3 is powered
ON but is not actively being used. Phone calls with
®
connected Bluetooth
mobile telephones may still be
received in stand-by mode.
The rechargeable battery should not be drained
completely. Keeping the battery fully charged
will prolong its life. You cannot replace the
battery yourself. Please return the device to
your hearing care professional for service, if
necessary.
17
Attaching the Neck Strap
It is recommended to use your
neck strap at all times when
streaming audio from the
SoundGate 3.
The neck strap serves as an
antenna and helps direct the
audio signal to your hearing
aids.
Insert both ends of the neck
strap into the neck strap jacks
of your SoundGate 3, as shown
below. When the neck strap is
inserted completely, it will click.
Using SoundGate 3 without the neck strap
requires more power – consequently maximum
streaming time is reduced to 5 hours on one full
battery charge.
18
Wearing the SoundGate 3
Please use the guidelines below to determine how
your SoundGate 3 should be worn for different types
of use.
Hands Free with Neck Strap
Recommended uses:
®
Bluetooth
streaming, wired
connection to MP3 or PC
Hand Held or in the Pocket
Recommended use:
remote control
19
Using the Protective Skin
A protective skin is included in your SoundGate 3
package to help protect the device from debris and
light moisture. The protective skin may be used in
any of the recommended wearing positions.
To use, insert the SoundGate 3 completely into the
protective skin as indicated below.
Clean your protective skin with soap and warm
water, and ensure it is completely dry before
reinserting your SoundGate 3.
20
Positioning the Microphone
The microphone in the SoundGate 3 is only active
during streamed phone calls. In all other situations,
the microphone is turned off.
To ensure optimal sound quality for the person you
are speaking with during streamed phone calls,
it is recommended to position the SoundGate 3
microphone 10 – 30 cm (4 – 12 inches) from your
mouth.
21
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