Bernafon Saphira, Juna, Carista, Acriva, Chronos Instructions For Use Manual

Saphira, Juna,
Carista, Acriva,
Chronos, Inizia

Instructions for Use

BEHIND-THE-EAR
HEARING AIDS
Nano RITE

3

Table of Contents

Earpiece Overview 7

General Warnings and Safety Information 8

Hazard Warnings 8
Safety Information 12

Hearing Aid Description 14

Battery Size 15

Step-by-Step Instructions for Using
Your Hearing Aid 16

Step 1: Inserting the Battery 16
Step 2: Turning the Hearing Aid ON 17
Step 3: Inserting Your Hearing Aid 17
Step 4: Changing the Volume 20
Step 5: Changing the Programs 22
Step 6: Muting Your Hearing Aid 23
Step 7: Removing Your Hearing Aid 24
Step 8: Turning the Hearing Aid OFF 25
Step 9: Changing the Battery 25

Features of Your Hearing Aid 26

Caring for Your Hearing Aid 27

Common Problems and Solutions 34

4

Accessories 36

Product Approval, Markings and Compliance 37

Compliance with Requirements for Europe 39

International Warranty 40

Information and Explanation of Symbols 44

Service 46

5

Congratulations on the purchase of your new
Bernafon hearing aid. Your hearing care professional
has adjusted your hearing aid to meet your needs.
With a little practice, you will soon be on your way to
better hearing.

Please read the entire contents of this booklet
before using your hearing aid. It contains
instructions on how to use and how to handle
your hearing aid and batteries. It also contains
important safety information.

Indications for Use

The hearing aid is intended to amplify sound to
compensate for the loss of hearing.

It compensates for mild to severe hearing loss as

dened by the American Speech-Language-Hearing

Association (ASHA).

6

The following Bernafon hearing aid models are
covered within these instructions for use:

Juna 9 | 7

 JU9 NR, with wireless functionality
 JU7 NR, with wireless functionality

Acriva 9 | 7

 AR9 NR, with wireless functionality
 AR7 NR, with wireless functionality

Chronos 9 | 7 | 5

 CN9 NR, with wireless functionality
 CN7 NR, with wireless functionality
 CN5 NR, with wireless functionality

Saphira 5 | 3

 SA5 NR, with wireless functionality
 SA3 NR, with wireless functionality

Carista 5 | 3

 CA5 NR, with wireless functionality
 CA3 NR, with wireless functionality

Inizia 3 | 1

 IN3 NR
 IN1 NR

7

Earpiece Overview

Domes and custom molds are earpieces used to
secure the speaker in your ear canal and to protect
the sound outlet from wax.

Open

Dome

Tulip

Dome

Power Dome

Micro Mold Lite Tip Power Mold

8

Hazard Warnings

Warnings for Hearing Aid Users

Never allow others to wear your hearing aid.
It could permanently damage another person’s
hearing.

Avoid wearing your hearing aid while playing
contact sports (e.g., rugby, football, etc.).
A slap to your ear while wearing a hearing aid
could be harmful.

General Warnings and Safety
Information

Hearing aids and batteries can be dangerous if
swallowed or improperly used. Improper use can
result in severe injury, permanent hearing loss, or
even fatality. Before you use your hearing aid, please
read the following hazard warnings.

9

Keep your hearing aid, parts, and batteries out
of the reach of infants, children, and anyone who
might swallow these items

Discard batteries safely. Keep discarded
batteries out of sight of infants, small children,
vulnerable persons, and pets.

Clean your hearing aid (including parts) on a
regular basis, as recommended by your hearing
care professional. Microorganisms from an
unclean hearing aid may cause skin irritations.

Be careful of leaking battery liquid. Battery liquid
is a hazardous substance.

Never try to recharge non-rechargeable batteries

Never change the battery, or adjust the controls
of the hearing aid, in front of infants, small
children, and vulnerable persons

10

Be aware of the possibility that your hearing aid
may stop working without notice. Keep this in
mind when you depend on warning sounds

(e.g., when you are in trafc).

Be aware of the possibility that the directional
microphone in your hearing aid may reduce the
volume of some warning sounds coming from
behind you

Remove your hearing aid before applying
aftershave, hairspray, oils, perfume, mosquito
repellent, lotions, etc. If your hearing aid is
exposed to such a product, allow the product to
dry before you put your hearing aid on.

11

Warnings to Hearing Care Professionals
and Users

Take special care when tting and using a
hearing aid with maximum sound pressure

capability in excess of a maximum of 132 dB SPL
(IEC 60318-4). In this case, there may be a risk

of damaging the hearing aid user’s hearing.

12

Safety Information

· Only use hearing aids as directed

· Hearing aids should be adjusted by a trained

hearing care professional

· Misuse or improper adjustments can result in

sudden and permanent hearing loss

· Hearing aids will not restore normal hearing or

prevent hearing loss resulting from organic
conditions

· Never put your hearing aid or batteries in your

mouth, they could easily be swallowed

· Keep batteries away from medications. Batteries

can easily be mistaken for pills.

· See a doctor immediately if a battery or hearing aid

is swallowed

· Be aware that hearing aid use may cause excess

ear wax to build up in the ear canal

· Excess ear wax may require removal by a trained

medical professional

· See a doctor immediately if your hearing aid or

earmold causes a discharge from the ear or allergic
reaction

· See your hearing care professional if you experience

discomfort or irritation of your ear

13

· Never insert cleaning tools into the sound outlet or

microphone inlet. This could damage the hearing aid.

· Do not expose your hearing aid to extreme heat by

leaving it in the car, near a radiator, etc.

· Do not wear your hearing aid while swimming,

snorkeling, or diving. Your hearing aid is not
designed for such activities.

· Do not immerse your hearing aid in water or

other liquids

· Never attempt to dry your hearing aid with a hair

dryer, microwave oven, etc.

· Remove your hearing aid before sleeping

· Keep your hearing aid in the case for protection

when you are not wearing it

· Manipulate the speaker unit with caution

· Do not pull the speaker unit off the hearing aid

by yourself

· Do not twist the cable connected to the speaker

· Should the speaker detach from the hearing aid,

ask your hearing care professional for support

· In some cases, the speaker unit has to be changed.

Your hearing care professional will make the
change.

14

Hearing Aid Description

Nano RITE Model

Option A: with speaker unit and dome

1

2a

2

4

5

6

10

7

9

8

3

1 Push button
2 Microphone
2a Second microphone
3 Connector plug
4 Wire
5 Left/right indicator

6 Speaker
7 Speaker unit size marking
8 Battery door
9 Ear grip
10 Dome

15

Nano RITE Model

Option B: with speaker unit and custom mold

Battery Size

Your hearing aid uses a size 312 battery.

1

8

2a

2

3

4

5

6

9

7

1 Push button
2 Microphone
2a Second microphone
3 Connector plug
4 Wire

5 Left/right indicator
6 Speaker
7 Pull out cord
8 Battery door

9 Custom mold

16

Step-by-Step Instructions for Using
Your Hearing Aid

Step 1: Inserting the Battery

· Gently swing the battery door fully open,

but do not force it (A)

· Remove the sticker from the new battery (B)

· Place the battery into the empty compartment.

The + sign on the battery should face up. (C)

C

A B

17

Step 2: Turning the Hearing Aid ON

Close the battery door completely. You
should notice a click. The hearing aid is
now ON.

Step 3: Inserting Your Hearing Aid

Your hearing aid has been programmed
individually for your right or left ear.

You will see a color marking inside
the battery door, the speaker or the
custom mold. This can help you to
distinguish between the left and right
hearing aid.

Never use excessive force to open or close the
battery door.

Click “ON”

Red = right
Blue = left

18

· Make sure the dome is pushed rmly onto the

speaker

· Position the hearing aid behind your ear (A)

· Grasp the speaker between your thumb and index

nger. The dome or custom mold should point

towards the ear canal opening.

· Gently push the speaker into your ear canal, until

the wire sits ush against the side of your head (B)

· If you have an ear grip attached to the speaker,

push the ear grip into the bowl of your ear. If the
ear grip is sticking out, it has not been positioned
correctly. Try adjusting it again. (C)

When looking in the mirror, the speaker should be

difcult to see.

A

19

Never insert the speaker in the ear canal
without the dome attached. Do not force the
speaker too deeply into your ear canal. Do not
apply any lubrication to the earpiece as this may
damage the speaker.

If the dome is not correctly attached and falls
off in the ear canal, please see your medical
practitioner.

CB

20

Step 4: Changing the Volume

If you want to change the volume yourself, your
hearing care professional can program the push
button to be used as a volume control:

Two Nano RITE hearing aids*

Left Right

Short push
(less than 1 sec.)

h

volume down

h

volume up

One Nano RITE hearing aid*

Short push
(less than 1 sec.)

h

volume down

Medium push
(about 1 sec.)

h

volume up

*These VC features are not available in Inizia

21

Your hearing aid automatically returns to a
preset loudness level when it starts, the battery
is low, or when the program is changed. If you
nd that the volume is not adequate, your
hearing care professional may need to adjust
your hearing aid settings.

The hearing aid will click to conrm that the volume

has been changed and then will beep when you
reach the programmed maximum or minimum. You
may hear a beep, when you return to the preset
loudness level in your hearing aid. Please ask your
hearing care professional for further information.

Push
button

Bernafon Veras IFU micro BTE

VR_ILU_MultiControlMicroBTE_BW_HI

22

Step 5: Changing the Programs

If you wear two hearing aids, a medium press (about
1 second)* on the push button will change the program.

If you wear one hearing aid, a long press (about
2 seconds)* on the push button will change the
program.

It will take 1 – 2 seconds until your hear the program
change. The number of beeps you hear will tell you
which program you are in.

Up to 4 listening programs can be congured by your

hearing care professional depending on your hearing
aid. Please ask your hearing care professional about
the programs that are available with your hearing aid.

* If you wear one Inizia hearing aid, a short press is needed to

change the program

Push
button

Bernafon Veras IFU micro BTE

VR_ILU_MultiControlMicroBTE_BW_HI

23

Step 6: Muting Your Hearing Aid

Your hearing aid may have the mute function. Please
ask your hearing care professional if this function is
available with your hearing aid.

A long press (about 2 seconds) on the push button
will cause your hearing aid to mute.

To un-mute the hearing aid, give any control on the

hearing aid a push.

Push
button

Bernafon Veras IFU micro BTE

VR_ILU_MultiControlMicroBTE_BW_HI

If you wear one hearing aid (monaural tting), it

is not possible to mute it.

Do not use the mute function to turn off the
hearing aid. In this mode, the hearing aid is still
drawing current from the battery.

24

Step 7: Removing Your Hearing Aid

· Grasp the wire of the speaker unit between your

thumb and index nger. Do not pull on the ear grip.

· Gently pull the speaker out of your ear

Do not remove by pulling on the hearing aid, as
the speaker may be damaged at the connector.

25

Step 8: Turning the Hearing Aid OFF

Open the battery door slightly until a click is felt.
The hearing aid is now OFF.

Step 9: Changing the Battery

When the battery is running out, the hearing aid will
beep at regular intervals. You should be prepared
to replace the battery. The time until the hearing
aid stops working depends on the battery type and

manufacturer. Mercury-free batteries generally cause

earlier warning beeps.

Click “OFF”

26

Features of Your Hearing Aid

The following feature may be activated in your hearing
aid. Please consult your hearing care professional to

nd out how your hearing aid is congured.

 Telecoil helps you hear better when using a

telephone or in buildings where inductive loop
systems are installed.

 Auto Telephone can be automatically activated

eliminating the need to access a dedicated phone
program with the push button.

 Telephone Program allows you to answer the

phone on both ears or on your preferred ear when
you are wearing two hearing aids. If you have a
preferred ear, the hearing aid on the opposite side
can be programmed to sound softer or to mute
when the Telephone Program is active.

This symbol or a similar sign should
be displayed wherever a permanent
loop has been installed.

27

Caring for Your Hearing Aid

Healthy ears produce a waxy substance that can
clog your hearing aid. Please follow these cleaning

instructions to prevent wax build-up and ensure

optimal performance of your hearing aid.

For further information on the care of your hearing
aid, please consult your hearing care professional or
watch our instructional videos, available on
our website www.bernafon.com in the section
“Our Products”.

General Care Instructions

Treat your hearing aid like any other delicate electronic
device (check the safety guidelines on page 8)
and make sure that the hearing aid and the speaker
do not come in contact with moisture or water.

· Always clean and dry your hands thoroughly before

handling your hearing aid

· Do not use your hearing aid without a dome or

mold

· Never mount a used dome on the speaker unit

28

Should your hearing aid come in contact with water
and stop working, please follow these guidelines:

· Gently wipe off any water on the outside of the

hearing aid

· Open the battery door and remove the battery

· Gently wipe off any water in the battery door

· Let the hearing aid dry with the battery door open

for approximately 30 minutes

· Insert a new fresh battery and close the battery

door. Your hearing aid should work normally again.

Daily Care Instructions

· Check your hearing aid for ear wax and wipe it

clean with a cloth or tissue

· Clean your custom mold after every use by wiping

it with a clean dry cloth

· Open the battery door fully to allow air to circulate

· A dry storage kit is recommended to remove any

moisture that may have accumulated in the hearing

aid. Always remove zinc-air batteries before drying

your hearing aid with a drying kit. Drying out

zinc-air batteries shortens their lifetime.

29

Specic Care Instructions

A: How to Clean Your Custom Mold

In most cases, there is a hole through the custom
mold (below the speaker unit). This is the vent.
The vent should never be clogged with earwax.

· Handle your hearing aid over a soft surface to avoid

damage in case you drop it

· Insert a cleaning tool from the opposite end (near-

est the speaker wire), and push through to remove
wax (A)

· If no cleaning tool was supplied with your hearing

aid, please contact your hearing care professional

A

30

B: How to Exchange the Wax Protection Filter on
your Custom Mold

Visually inspect the wax protection lter in the sound

outlet of your custom mold. If it is clogged or there
is no sound coming from the device, the wax

protection lter needs to be replaced.

Depending on your acoustic setup, there are two
different types of wax protection systems to keep
the sound outlet free from wax.

Please consult your hearing care professional to get
the relevant information about how to exchange the

wax protection lter on your custom mold.

31

C: How to Exchange the Dome

Inspect your hearing aid’s dome for yellowing,
hardening and cracks. In the case of these changes,
consider replacing your dome or contacting your
hearing care professional. Spare domes may be
obtained from your hearing care professional.

Clean your hands thoroughly before replacing the
dome. Never change the dome with wet or dirty

ngers.

· Hold the end of the dome between your ngers

and pull it off (A)

· Push a new dome as far as possible onto the

speaker (B)

A B

32

Never remount a used dome on the speaker.
A remounted dome is more likely to fall off in
the ear canal.

If the dome is not securely attached to the
speaker, it could fall of in your ear canal. If this
happens, please see your medical practitioner.

B

33

D: How to Exchange the Wax Protection Filter on
Your Speaker Unit

· Visually inspect the wax protection in the sound

outlet of your speaker unit. If it is clogged or there
is no sound coming from the device, replace the

wax protection lter.

· Depending on your speaker unit type (M- or

P-Speaker), there are two different types of wax

protection systems to keep the sound outlet free
from wax

· Please consult your hearing care professional to get

the relevant information about how to exchange the

wax protection lter on your speaker unit

34

Common Problems and Solutions

Hearing aid whistles or squeals

Check that the earpiece is inserted correctly. If this is
the case and the hearing aid still whistles or squeals,
please consult your hearing care professional.

No volume, level too soft or humming noise

Check if the volume level is too soft and adjust
by increasing the volume level with the control
on your hearing aid. If you have no volume at all,
check whether the hearing aid is in mute position.
If the problem still occurs, check that the battery
door is closed completely. Also check if the battery
is inserted correctly. If the problem still remains,
change the battery. If the problem still persists,
contact your hearing care professional.

Whirring noise, fading, weak or motor-boating
sounds

Open and close the battery door several times or
clean the battery contacts carefully with a dry cotton
swab. If the problem still occurs, change the battery.
If the problem still remains, contact your hearing care
professional.

35

Hearing aid switches from ON to OFF
periodically

Your battery is running down. Please change the
battery.

Hearing aid beeps without any action from you

Your battery is running down. Please change the
battery.

Other problems with your hearing aid

If other problems occur with your hearing aid which
are not listed, contact your hearing care professional.

36

Accessories

Bernafon offers a wide range of optional accessories
that may be purchased to enhance your hearing
aid. Depending on the hearing aid family and local
regulations, the following accessories are available:

 Remote control
 SoundGate communication device (for wireless

connection to mobile phones, music players, etc.)

 SoundGate Mic (for wireless external microphone

connection)

 TV Adapter (for wireless connection to your

television via the SoundGate)

 Phone Adapter (for wireless connection to your

landline phone via the SoundGate)

 Cleaning and drying kit

For further information on accessories, please
contact your hearing care professional.

37

Product Approval, Markings and
Compliance

All Bernafon hearing aid models covered by these
instructions for use comply with international
standards concerning electromagnetic compatibility.
Due to the limited size available on the hearing
aid, all relevant approval markings are found in this
document.

Electromagnetic Interference

Your hearing aid has been thoroughly tested for
electromagnetic interference. However, some
products may emit electromagnetic energy causing
unforeseen interference with hearing aids. Examples
include induction cooking appliances, shop alarm
systems, mobile phones, fax machines, personal

computers, X-rays, CT scans, etc.

38

Even though your hearing aid is designed to comply
with the most stringent international standards
of electromagnetic compatibility, it may emit
electromagnetic energy that can cause interference
with other devices.

Your hearing aid contains a radio transmitter using
short range magnetic induction technology working
at 3.84 MHz.

The magnetic eld strength of the transmitter
is < – 42 dBμA/m @ 10 m.

The electromagnetic emission from the radio system
is well below international limits for human exposure.
By comparison, the electromagnetic energy of
the hearing aid is lower than that generated by
household items such as halogen lamps, computer
monitors, dishwashers etc.

39

Compliance with Requirements
for Europe

All devices covered in these instructions for use
are in conformance with the requirements of the

Directive 93/42/EEC of the Council of the European

Communities concerning medical devices, MDD.

This is certied by applying the following marking:

All devices with wireless functionality (Juna, Acriva,
Chronos, Carista, and Saphira families) also comply
with the essential requirements of the Directive

1999/5/EC of the European Parliament on radio

equipment and telecommunications terminal equip­ment, R&TTE. It operates as an inductive application
in a harmonized frequency band according to the

Commission Decision 2008/432/EC and may be

used in all member states of the EU and EFTA. This

is certied by applying the following marking:

Declaration of conformity is available at:
Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland

40

International Warranty

Your hearing aid has a limited warranty, covering
defects in materials and workmanship.

This warranty covers the hearing aid itself, but not
accessories such as batteries, tubing, earmolds, etc.

This warranty is void if a defect is the result of
misuse or mistreatment. The warranty is also void if
the hearing aid has been repaired by nonauthorized
service personnel.

Please review the warranty with your hearing care
professional.

Changes or modications not expressly
approved by Bernafon AG could void the user’s
authority to operate the equipment.

41

Date: Model:

Warranty period:

Model L: Model R:

Serial no.: Serial no.:

Battery size: Battery size:

Hearing Centre

42

Notes

43

44

Information and Explanation
of Symbols

The CE conformity marking indicates
conformance to all applicable European
Directives

This symbol indicates that the products
described in these instructions for use
adhere to the requirements for an applied

part of Type B of EN 60601-1. The surface of
the hearing aid is specied as applied part

of Type B.*

This symbol indicates that it is important for
the user to read and take into account the
relevant information in these instructions for
use

IP57

This symbol indicates the class of protections
against harmful ingress of water and particulate

matter according to EN 60529:1991/A1:2000.

IP5X indicates dust protection. IPX7 indicates
the protection against the effects of temporary
immersion in water.

* only for Juna, Acriva, Chronos, Carista, and Saphira

45

This sign indicates important safety information
that must be observed to minimize risks or to
avoid hazardous situations

Important information for handling and
product safety

The crossed-out wheeled bin indicates that
the European Directive 2002/96/EC on waste

of electronic equipment applies.
Please recycle your hearing aid and batteries
according to your local regulations or return
them to your hearing care professional for
disposal.

operating conditions

The product is designed such that it functions
without problem or restrictions if used as
intended, unless otherwise noted in these
instructions for use

transport and storage conditions

During transport or storage, the temperature

should not exceed the limit value of – 25°/60°
Celsius (–13°/140° Fahrenheit)

46

Service

If none of the actions listed on the previous
pages solve the problem, contact your hearing care
professional.

Do not attempt to repair your hearing
aid yourself.

Place stamp with dispenser name and address here:

153433/UK

47

< 15 mm >

< >

8,15 mm

< >

9.0 mm

< 19 mm >

Placeholder

for FSC logo

Manufacturer

Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
Phone [phone]

[e-mail]

www.bernafon.com

Australia

Bernafon Australia Pty Ltd.

629 Nudgee Road

Nundah QLD 4012

Freecall 1800 809 111
Phone [phone]

[e-mail]

New Zealand

Bernafon New Zealand Ltd.
Level 1, Building F
27-29 William Pickering Drive

Albany, Auckland 0632
Toll Free 0800 44 22 57
Phone [phone]

[e-mail]

United Kingdom

Bernafon UK
Cadzow Industrial Estate

Off Low Waters Road

Hamilton

ML3 7QE Scotland

Phone [phone]

[e-mail]

04.15/BAG/153433/UK/subject to change

0000153433000001