BenQ Zowie XL2720 Service Manual

XL Series User Manual

Copyright

Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

Power Safety

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

Care And Cleaning

• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless proper ventilation is provided.

• Never push objects or spill liquid of any kind into this product.

Servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for

servicing.

Table of Contents

Copyright ......................................................................................................................................2

Disclaimer .....................................................................................................................................2

Power Safety .................................................................................................................................2

Getting started .............................................................................................................................6

Getting to know your monitor ................................................................................................8

Front view.................................................................................................................................................... 8

Back view ..................................................................................................................................................... 8

How to assemble your monitor hardware ........................................................................ 10

How to detach the stand and the base ............................................................................................... 17

Adjusting the monitor height ................................................................................................................ 20

Rotating the monitor .............................................................................................................................. 21

Viewing angle adjustment ....................................................................................................................... 22

Using the monitor wall mounting kit ................................................................................................... 23

Getting the most from your BenQ monitor ...................................................................... 24

How to install the monitor on a new computer .............................................................................. 25

How to upgrade the monitor on an existing computer ................................................................. 26

How to install on Windows 10 system .............................................................................................. 27

How to install on Windows 8 (8.1) system (selected models only) ............................................ 28

How to install on Windows 7 system ................................................................................................ 29

How to watch 3D content on your monitor .................................................................................... 30

How to adjust your monitor ................................................................................................. 32

The control panel..................................................................................................................................... 32

The S Switch .............................................................................................................................................. 33

Basic menu operation.............................................................................................................................. 34

Initial setup for playing games ............................................................................................................... 36

Picture optimization ................................................................................................................................ 38

Customizing the hot keys....................................................................................................................... 38

Setting up your own game mode ......................................................................................................... 38

Downloading more game modes using Game Mode Loader ........................................................ 39

Adjusting display mode ........................................................................................................................... 39

Using Smart Scaling .................................................................................................................................. 40

Using Instant Mode.................................................................................................................................. 40

Navigating the main menu ...................................................................................................... 41

Display menu ............................................................................................................................................. 42

Picture menu ............................................................................................................................................. 44

Picture Advanced menu ......................................................................................................................... 47

Save Settings menu .................................................................................................................................. 51

Audio menu ............................................................................................................................................... 52

System menu ............................................................................................................................................. 53

Troubleshooting ....................................................................................................................... 57

Frequently asked questions (FAQ) ...................................................................................................... 57

Need more help?...................................................................................................................................... 59

4/5/17

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

S Switch (Swift Switch)

Quick Start Guide

CD-ROM

Power Cord (Picture may differ from product supplied for your region.)

6 Getting started

USB Cable

Video Cable: D-Sub (Optional accessory)

Video Cable: DVI-D Dual Link

Video Cable: HDMI (Optional accessory)

Video Cable: DP (Optional accessory)

NVIDIA 3D Vision Kit (XL2420TX only)

Protective cover

Headphone hook (Pre-installed, can be removed)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

7 Getting started

Getting to know your monitor

Front view

Back view

1. Infrared (IR) sensor (XL2420TX only)

2. Control buttons

3. Power button

4. Infrared (IR) emitter indicator

5. AC Power Input jack

6. Cable management hole

7. Kensington lock slot

8. Headphone hook

9. Handle

8 Getting to know your monitor

10. S Switch socket

10 1112

11. DisplayPort socket

12. D-Sub socket

13. DVI-D socket

14. HDMI socket x 2

15. USB port (upstream; connecting to the PC)

16. USB port (downstream; connecting to USB devices)

17. Headphone jack

18. USB port x 2 (downstream; connecting to USB devices)

19. VESA mount release button

9 Getting to know your monitor

How to assemble your monitor hardware

Locking tab

Retaining plate

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Orient and align the stand base socket with the end of the stand arm. Make sure that the locking tabs at the end of the stand bypass the retaining plates on the stand, then push the stand and the base together. If the base is properly attached, the arrow at the end of the stand should point to RISER

UNLOCK

10 How to assemble your monitor hardware

Turn the stand counterclockwise to align the arrow

at the end of the stand with the one on the

monitor base ( ). Raise the thumbscrew lid ( )

and tighten the thumbscrew as illustrated ( ). Then push the lid back.

Gently attempt to pull them back apart to check that they have properly engaged.

(For XL2720)

Lift up one end of the stand slightly to ensure a

successful installation ( ). Attach the monitor

stand to the monitor base as illustrated ( ). Make sure to align the arrow on the end of the stand to the one on the monitor base.

Turn the stand clockwise until you cannot go further.

XL2720

11 How to assemble your monitor hardware

Raise the thumbscrew lid ( ) and tighten the

thumbscrew as illustrated ( ). Then push the lid back.

Orient and align the stand arm with the monitor

( ), push them together until they click and lock

into place ( ).

Gently attempt to pull them back apart to check that they have properly engaged.

XL2720

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

To move the monitor, you must hold the handle and the bottom of the stand base at the same time as illustrated. You can protect the monitor using the supplied protective cover.

You might want to adjust the monitor stand height. See Adjusting the monitor height on page 20 for more information.

12 How to assemble your monitor hardware

You should position the monitor and angle the screen to

-5

~ +20

Either

minimize unwanted reflections from other light sources.

2. Connect the PC video cable

Do not use both DVI-D cable and D-Sub cable on the same PC. The only case in which both cables can be used is if they are connected to two different PCs with appropriate video systems.

To Connect the D-Sub Cable

Connect the plug of the D-Sub cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

-5

~ +20

Tighten all finger screws to prevent the plugs from accidently falling out during use.

To Connect the DVI-D Dual Link Cable

Connect the plug of the DVI-D Dual Link cable to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidently falling out during use.

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

13 How to assemble your monitor hardware

To Connect the DP Cable

Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

If there is more than one video transmission method available

to you, you might want to take the picture quality of each video cable into consideration before making the connection.

- Better quality: HDMI / DVI-D / DP

- Good quality: D-Sub

The video cables included in your package and the socket

illustrations on the right may vary depending on the product supplied for your region.

3. Connect the headphones.

You may connect headphones to the headphone jack found on the left side of the monitor.

4. Connect USB devices.

Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

See picture on the right.

TV OUT

PDIF-OUT

SDIF-O

U T

14 How to assemble your monitor hardware

5. Connect the S Switch to the monitor.

Connect the S Switch to the S Switch socket found on the back of the monitor. And place the S Switch next to your monitor base.

You can place the S Switch either on the left or on the right of the monitor base.

6. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet.

7. Organize the cables.

8. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

15 How to assemble your monitor hardware

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ

monitor on page 24 to install the monitor

software.

To extend the service life of the product, we recommend that you use your computer's power management function.

When the monitor is powered on, to prevent overheating, do not cover the monitor with the supplied protective cover or obstruct the ventilation holes.

16 How to assemble your monitor hardware

How to detach the stand and the base

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor stand.

While pressing and holding the VESA mount

release button ( ), detach the stand from the

monitor ( and ).

3. Remove the monitor base.

Align the arrow on the bottom of the stand with the one on the monitor stand. Raise the

thumbscrew lid ( ) and release the thumbscrew

as illustrated ( ).

17 How to assemble your monitor hardware

Turn the stand clockwise so that the arrow on the

bottom of the stand points to RISER UNLOCK

( ). And then detach the base from the stand

().

(For XL2720)

Raise the thumbscrew lid ( ) and release the

thumbscrew as illustrated ( ).

Turn the stand counterclockwise until you cannot go further.

XL2720

18 How to assemble your monitor hardware

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