BenQ Zowie XL2430 Service Manual

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XL Series User Manual

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Copyright

Copyright © 2016 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

Power Safety

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

Care And Cleaning

• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat source, or in a built-in installation unless proper ventilation is provided.

• Never push objects or spill liquid of any kind into this product.

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Servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

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Table of Contents

Copyright ......................................................................................................................................2

Disclaimer .....................................................................................................................................2

Power Safety .................................................................................................................................2

Getting started .............................................................................................................................6

Getting to know your monitor ................................................................................................8

Front view.................................................................................................................................................... 8

Back view ..................................................................................................................................................... 8

Input and output ports.............................................................................................................................. 9

Connection ................................................................................................................................................ 10

How to assemble your monitor hardware ........................................................................ 12

How to detach the stand and the base ............................................................................................... 19

Adjusting the monitor height ................................................................................................................ 21

Viewing angle adjustment ....................................................................................................................... 22

Rotating the monitor .............................................................................................................................. 23

Using the monitor wall mounting kit ................................................................................................... 25

Getting the most from your BenQ monitor ...................................................................... 26

How to install the monitor on a new computer .............................................................................. 27

How to upgrade the monitor on an existing computer ................................................................. 28

How to install on Windows 10 system (selected models only) ................................................... 29

How to install on Windows 8 (8.1) system .......................................................................................30

How to install on Windows 7 system ................................................................................................ 31

How to adjust your monitor ................................................................................................. 32

The control panel..................................................................................................................................... 32

The S Switch .............................................................................................................................................. 33

Basic menu operation.............................................................................................................................. 34

Initial setup for playing games at 144 Hz ............................................................................................ 36

Picture optimization ................................................................................................................................ 38

Customizing the hot keys....................................................................................................................... 38

Setting up your own game mode ......................................................................................................... 38

Applying a suitable game mode automatically ................................................................................... 39

Downloading more game modes using Game Mode Loader ........................................................ 39

Adjusting display mode ........................................................................................................................... 40

Using Smart Scaling.................................................................................................................................. 40

Using Instant Mode.................................................................................................................................. 40

Activating VESA standard DisplayPort Adaptive-Sync (selected models only).......................... 40

Advanced control of your monitor from Display Pilot ................................................................... 41

Navigating the main menu ...................................................................................................... 42

Game Settings menu ............................................................................................................................... 43

Picture menu ............................................................................................................................................. 45

Display menu ............................................................................................................................................. 48

System menu ............................................................................................................................................. 51

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Troubleshooting ........................................................................................................................55

Frequently asked questions (FAQ)....................................................................................................... 55

Need more help?...................................................................................................................................... 57

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Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

S Switch (Swift Switch)

Quick Start Guide

CD-ROM

Power Cord (Picture may differ from product supplied for your region.)

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USB Cable

Video Cable: D-Sub (Optional accessory)

Video Cable: DVI-D Dual Link

Video Cable: HDMI (Optional accessory)

Video Cable: DP (Optional accessory)

Protective cover

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

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Getting to know your monitor

Front view

Back view

1. Control buttons

2. Power button

3. Handle

4. Input and output ports (vary by model, see Input and output

ports on page 9)

5. Kensington lock slot

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6 7

• Above diagram may vary depending on the model.

123456798

12367459

• Picture may differ from the product supplied for your region.

6. VESA mount release button

7. Headphone hook

8. USB port x 2 (downstream; connecting to USB devices)

9. Headphone jack

10. Microphone jack

11. Cable management hole

Input and output ports

Available input and output ports may vary depending on your purchased model. Check the Specification document on the provided CD for details.

XL2430 1. AC Power Input jack

2. Mic-In jack

3. S Switch socket

4. DisplayPort socket

5. D-Sub socket

6. DVI-D socket (*)

XL2730

• *: (For XL2730Z) Supports up to 2560 x 1440 @ 60 Hz.

• **: (For XL2730Z) Supports up to 2560 x 1440 @ 144 Hz.

7. HDMI-2 (1.4) socket (*)

8. (XL2430) HDMI-1 (1.4) socket (XL2730) HDMI-1 (2.0) socket (**)

9. USB port (upstream; connecting to the PC)

• HDMI-1 (2.0) only works with compatible graphic cards and devices. Compatible issue may occur when the HDMI-1 (2.0) input port conducts with a HDMI 1.4 output port.

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XL2430

Connection

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 14 - 17.

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XL2730

(HDMI 2.0)(HDMI 1.4)

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How to assemble your monitor hardware

Open

Lock

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Orient and align the stand arm with the monitor

( ), push them together until they click and lock

into place ( ).

Orient and align the stand base socket with the end of the stand arm. Make sure to align the arrow on the end of the stand to the one on the monitor base.

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Turn the base counterclockwise until you cannot

Open

Lock

ock

Open

Lock

Open

Lock

go further.

Raise the thumbscrew lid ( ) and tighten the

thumbscrew as illustrated ( ). Then push the lid back.

Carefully put down the stand and the base.

Gently attempt to pull the stand and the base back apart to check that they have properly engaged.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

To move the monitor, you must hold the handle and the bottom of the stand base at the same time as illustrated. You can protect the monitor using the supplied protective cover.

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You might want to adjust the monitor stand height.

Either

See Adjusting the monitor height on page 21 for more information.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

2. Connect the PC video cable.

To Connect the D-Sub Cable

Connect the plug of the D-Sub cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidently falling out during use.

To Connect the DVI-D Dual Link Cable

Connect the plug of the DVI-D Dual Link cable to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidently falling out during use.

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To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

To Connect the DP Cable

Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

If there is more than one video transmission method available

to you, you might want to take the picture quality of each video cable into consideration before making the connection.

- Better quality: HDMI / DVI-D / DP

- Good quality: D-Sub

The video cables included in your package and the socket

illustrations on the right may vary depending on the product supplied for your region.

3. Connect the S Switch to the monitor.

Connect the S Switch to the S Switch socket found on the back of the monitor. And place the S Switch properly on your monitor base.

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4. Connect the headset.

Connect the headphone connector of your headset to the headphone jack found on the left side of the monitor.

Connect the audio cable between the PC and the monitor (via the Mic-In jack at the back). And then connect your microphone connector on the headset to the microphone jack at the left side of the monitor.

The headphone jacks work only when the audio source is HDMI or DisplayPort.

You may connect the headphones to the headphone jack found on the left side of the monitor.

5. Using the headphone hook.

Push to release the headphone hook found on the

left side of the monitor ( ). And pull out the

headphone hook ( ).

Leave your headset on the headphone hook if needed.

The maximum load capacity of the headphone hook is 400g.

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6. Connect USB devices.

TV OUT

PD IF-OUT

SDIF-OUT

Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

See picture on the right.

7. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet.

8. Organize the cables.

9. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

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Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and follow the instructions in Getting the most from your BenQ

monitor on page 26 to install the monitor

software.

To extend the service life of the product, we recommend that you use your computer's power management function.

When the monitor is powered on, to prevent overheating, do not cover the monitor with the supplied protective cover or obstruct the ventilation holes.

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How to detach the stand and the base

Open

Lock

Open

Lock

Open

Lock

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor base.

Raise the thumbscrew lid ( ) and release the

thumbscrew as illustrated ( ).

Turn the base clockwise until you cannot go further.

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And then detach the base from the stand.

Open

Lock

Please handle the base carefully. Avoiding to take the base from the adjustment scale, it may cause the damage.

3. Remove the monitor stand.

While pressing and holding the VESA mount

release button ( ), detach the stand from the

monitor ( and ).

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Adjusting the monitor height

1. To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height.

2. On the monitor stand is an adjustment scale that helps keep track of your preferred monitor height. Move the marker on the scale to the monitor stand height just set.

• Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. Keep children out of reach of the monitor while performing this operation.

• If the monitor has been rotated to portrait mode and height adjustment is desired, you should be noted that the wide screen will keep the monitor from being lowered to its minimum height.

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Viewing angle adjustment

You may position the screen to the desired angle with the monitor tilt, swivel, and height adjustment functions. Refer to the product specifications for details.

Tilting the monitor

Tilt the monitor gently. The scale on top of the column helps keep track of your preferred tilt angle.

Swiveling the monitor

1. Turn the monitor to the left or right as desired.

2. Turn the adjustment scale on the monitor base. The interval of measurement is 10 degrees, and you can make adjustment within the possible swivel angle. Make sure to align the arrow on the bottom of the stand with the one on the scale. This helps to keep track of your preferred swivel angle.

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Rotating the monitor

1. Pivot the display.

Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees.

To h a v e t h e Auto Pivot function that sets the display to rotate with the monitor automatically, please install the Display Pilot software from www.BenQ.com or CD. To enable, go to

System > Other Setting > Auto Pivot Sensor and select ON.

Alternatively, right-click the desktop and select Screen resolution from the popup menu. Select

Portrait in Orientation, and apply the setting.

Depending on the operating system on your PC, different procedures should be followed to adjust the screen orientation. Refer to the help document of your operating system for details.

2. Fully extend the monitor and tilt it.

Gently lift the display up and extend it to the maximum extended position. Then tilt the monitor.

The monitor should be vertically extended to allow to rotate from landscape to portrait mode.

3. Rotate the monitor 90 degrees clockwise as illustrated.

To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated, do tilt and extend the monitor to the highest position before you start to rotate the display. You should also make sure there are no obstacles around the monitor and there is enough room for cables.

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4. Adjust the monitor to the desired viewing angle. See Viewing angle adjustment on page 22 for more information.

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Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully.

The maximum dimensions of the VESA mounting bracket compatible with your monitor are 125mm x 125mm.

Precautions

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. Refer to the product specifications for weight information.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand.

Detach the monitor stand as instructed in How to

detach the stand and the base on page 19.

2. Remove the screws on the back cover.

Use a cross-pointed screwdriver to release the screws on the back cover. The use of a magnetic-head screwdriver is recommended to avoid of losing the screws.

In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

3. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

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Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ color LCD flat screen monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software. These circumstances relate to which version of Microsoft Windows you are using, and whether you are connecting the monitor and installing the software onto a new computer (without existing monitor driver software), or whether you are upgrading an existing installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the monitor to your computer), Windows will automatically recognize the new (or different) hardware, and will launch its

Follow the wizard instructions until it asks you to select a monitor model. At that point, click the

Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate

monitor model. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see:

Found New Hardware wizard.

• How to install the monitor on a new computer on page 27.

• How to upgrade the monitor on an existing computer on page 28.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software. Furthermore, if your computer is connected to a network which has security access requirements, network policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the back of the monitor.

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How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You should instead be following the instructions for How to upgrade the monitor on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 12.

When Windows starts, it will automatically detect the new monitor and launch the Found

New Hardware Wizard Hardware Device Drivers

2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

. Follow the prompts until it displays the option to Install

3. Check

Search for a suitable driver for my device option, and click Next.

4. Check the option for CD-ROM drives (uncheck all others) and click Next.

5. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

6. Click Finish.

7. Restart the computer.

To find the suitable driver files for the purchased model, refer to the following table.

Driver files Suitable models

XL2430T XL2430T / XL2430TE

XL2430 XL2430 / XL2430E

XL2730 XL2730Z / XL2730ZE

XL2730-Z XL2730 / XL2730E

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How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting Windows install the corresponding driver files from the CD. You need only steer it in the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process.

See:

• How to install on Windows 10 system (selected models only) (see page 29).

• How to install on Windows 8 (8.1) system on page 30.

• How to install on Windows 7 system on page 31.

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How to install on Windows 10 system (selected models only)

1. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is

the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

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How to install on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and

Printers

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

and right-click the name of your monitor from the menu.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

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How to install on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and

Printers

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

, and right-click the name of your monitor from the menu.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

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How to adjust your monitor

The control panel

All OSD (On Screen Display) menus can be accessed by the control keys.

No. Name Description

1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key.

2. Power key Turns the power on or off.

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The S Switch

Apart from the control keys, S Switch also provides a quick way to control and access the OSD menus.

You need to connect the S Switch to your monitor prior to use. Follow the instructions in Connect the S Switch

to the monitor. on page 15.

No. Name Function

1. Return button • Returns to the previous menu.

• Exits OSD menu.

• Press and hold for 5 seconds to switch to Standard (Picture

Mode

2. Wheel • For Increase/Decrease adjustment.

• Scrolls Up/Down in a menu.

• Selects menu item by pressing once.

3. Gamer 1 button

• Press to switch to Gamer 1 (Picture Mode).

• Press and hold for 5 seconds to save the customized display settings for Gamer 1.

4. Gamer 2 button

• Press to switch to Gamer 2 (Picture Mode).

• Press and hold for 5 seconds to save the customized display settings for Gamer 2.

5. Gamer 3 button

• Press to switch to Gamer 3 (Picture Mode).

• Press and hold for 5 seconds to save the customized display settings for Gamer 3.

6. Auto Mode

Press to switch Auto Game Mode on or off.

button

S Switch is designed for BenQ LCD Monitor XL30 series exclusively. Do not connect it to other devices with USB ports.

To e na b le Auto Game Mode, see Applying a suitable game mode automatically

on page 39.

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Basic menu operation

Black eQualizer

Blur Reduction

Picture Mode

Exit

Black eQualizer

Blur Reduction

Picture Mode

Exit

1 2

You can use the OSD menu to adjust all the settings on your monitor.

1. Press any of the control keys. Alternatively, press the wheel or the return button on the S Switch.

2. The hot key menu is displayed. The top three controls are custom keys and are designated for particular functions.

3. Select

Menu to access the main menu.

4. In the main menu, follow the icons next to the control keys to make adjustments or selection. See Navigating the main menu on page 42 for details on the menu options.

No.

OSD in hot key

Custom Key 1 • By default, the key is the hot key for Black eQualizer.

OSD icon

in main

Function

To change the default settings, see Customizing the

hot keys on page 38.

• For Up/Increase adjustment.

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No.

OSD in hot key

Custom Key 2 • By default, the key is the hot key for Blur Reduction

OSD icon

in main

Function

(Motion Blur Reduction). To change the default settings, see Customizing the hot keys on page 38.

• For Down/Decrease adjustment.

Custom Key 3

• By default, the key is the hot key for Picture Mode. To change the default settings, see Customizing the hot

keys on page 38.

• Enters sub menus.

• Selects menu items.

Menu • Activates the main menu.

• Returns to the previous menu.

Exit Exits OSD menu.

• OSD = On Screen Display. The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.

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Initial setup for playing games at 144 Hz

You can optimize the monitor to enhance your gaming experience. You might want to start with the following settings.

1. Set the screen refresh rate to 144 Hertz (144 Hz).

a. Right-click the desktop and select Screen resolution. Click Advanced settings. Under

the Monitor tab, change the screen refresh rate to 144 Hertz. And then click Apply and

Yes to confirm the change.

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Depending on the operating system on your PC, different procedures should be followed to adjust the screen refresh rate. Refer to the Help document of your operating system for details.

b. Go to the setup menu in your game, and change the frame rate or screen refresh rate to

144 Hz. Refer to the Help document that came with your game for details.

To check if the screen refresh rate has been changed, select Menu from the hotkey menu on your monitor, and go to System and Information. The refresh rate in Current

Resolution

If 144 Hz is not available in your menus, check the following:

• make sure the HDMI 2.0 cable or DisplayPort cable is properly connected to your computer and the monitor

• make sure your GPU supports 144 Hz

• make sure your game supports 144 Hz.

should be 144 Hz.

2. Select an appropriate game mode for your game. FPS is for FPS games, while RTS is for RTS games. For more game modes, please download by Game Mode Loader. See

Downloading more game modes using Game Mode Loader on page 39.

3. Adjust the brightness of your display. See Brightness on page 46.

4. Adjust the brightness of the black shades by Black eQualizer. See Black eQualizer on page

44.

5. Adjust the monitor height. See Adjusting the monitor height on page 21.

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Picture optimization

The default picture mode is FPS1, which is designed for FPS games. If you prefer other picture modes, go to

Picture and change setting in Picture Mode.

The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the Auto

Adjustment

currently displayed image to the screen.

When you connect a digital video output using a digital (DVI, HDMI, or DP) cable to your monitor, the Auto

Adjustment

Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor when you use the

If you wish, you can always adjust the screen geometric settings manually using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can use to check for screen color, grayscale and line gradient display.

1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as the desktop of your operating system. However, we recommend that you use auto.exe. As you run auto.exe, a test pattern displays.

2. Press any of the control keys, or the wheel, or the return button on the S Switch to bring up the hot key menu. Select Menu to enter the main menu.

function. Go to Display, Geometry, and Auto Adjustment to optimize the

function will be disabled, because the monitor will automatically display the best image.

Auto Adjustment function.

3. Go to Display, Geometry, and Auto Adjustment.

4. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), select Pixel

and adjust the monitor until the noise disappears.

Clock

5. If you notice a horizontal noise, select Phase and adjust the monitor until the noise disappears.

Customizing the hot keys

The top 3 control keys (also called custom keys) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.

1. Press any of the control keys, or the wheel, or the return button on the S Switch to bring up the hot key menu.

2. Select Menu to access the main menu.

3. Go to System and Custom Key.

4. Select the custom key you want to change.

5. In the sub menu, select a function that can be accessed by this key. A pop-up message will appear, showing that the setup is complete.

Setting up your own game mode

There are several preset picture modes on your monitor that are suitable for games. To better suit your needs, you can change and save the related display settings, and switch to your own game mode easily.

1. Adjust the related available settings in different OSD menus.

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2. After all settings are done, go to Game Settings and Save Settings and save as one of the game modes. Alternatively, press and hold one of the game mode buttons (labeled 1~3) on S Switch to save as one of the game modes.

3. If you want to switch to your game mode at any time, go to Picture and Picture Mode, and select the game mode you saved in Step 2. Your preferred display settings will be applied all at once. Alternatively, press one of the game mode buttons (depending on your settings in Step 2) on S Switch to switch to the desired game mode quickly.

BenQ offers more optimized game modes on the website. If you prefer to use these settings, refer to

Downloading more game modes using Game Mode Loader on page 39.

Applying a suitable game mode automatically

Once the game modes have been set, you can choose to manually select a desired mode, or use the Auto Game Mode function and wait for an appropriate mode to be applied automatically.

Activating the Auto Game Mode function

1. Launch the Display Pilot software (installed from www.BenQ.com or CD if the software is included).

2. Go to Game > Auto Game Mode and check to activate Auto Game Mode.

3. Set up appropriate game modes for specific games.

Once a game is launched, a suitable game mode would be applied depending on the type of the game you are playing.

Do not disable Display Pilot if Auto Game Mode function is desired.

Disabling the Auto Game Mode function

To d i s a b l e t h e Auto Game Mode function, do one of the following:

• Press the Auto Mode button on the S Switch.

• Select OFF in Game Settings > Auto Game Mode on your monitor.

• Uncheck

Activate in Game > Auto Game Mode in Display Pilot.

Downloading more game modes using Game Mode Loader

Instead of customizing your own display settings, you can download the game modes through the provided Display Pilot software and apply the settings directly.

1. Launch the Display Pilot software (installed from www.BenQ.com or CD if the software is included).

2. Select Game > Game Mode Loader.

3. Click Check Now to check for new game modes.

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4. To apply the downloaded game modes, select one from the drop-down list, and click

Apply.

Internet connection is required for this operation.

Adjusting display mode

To display images of aspect ratios other than your monitor aspect ratio and sizes other than your display size, you can adjust the display mode on the monitor. For the aspect ratio and display size of your monitor, see the specifications on the CD.

1. Press any of the control keys, or the wheel, or the return button on the S Switch to bring up the hot key menu, and press Menu to access the main menu.

2. Go to

3. Select an appropriate display mode. The setting will take effect immediately.

Switch to the desired display mode first, and follow the instructions in Using Smart Scaling on page 40 to adjust the display size to precisely suit your needs.

Display and Display Mode.

Using Smart Scaling

You can resize your display by Smart Scaling.

1. Go to Display and Smart Scaling.

2. Adjust the value.

• If one of the custom keys is preset for Smart Scaling, you can press the custom key and adjust the value directly.

• Your display may become unstable temporarily when being resized. This is a normal phenomenon and should not be considered as manufacturing defect.

• For more information on

Smart Scaling, go to Smart Scaling on page 50.

Using Instant Mode

While playing games, you can diminish the input lag by activating Instant Mode.

1. Go to Game Settings and Instant Mode.

2. Select On.

Activating VESA standard DisplayPort Adaptive-Sync (selected models only)

Monitor featuring with the VESA standard Adaptive-Sync will eliminate screen tearing, stuttering, and juddering during gaming.

1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com.

2. Ensure to connect with DisplayPort. See To Connect the DP Cable on page 15 for more information.

For any questions related to Adaptive-Sync performance please refer to www.AMD.com.

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Advanced control of your monitor from Display Pilot

Your monitor can be enhanced with Display Pilot, a software that provides the basic control of the display as well as the advanced settings and functions for gaming.

The Display Pilot software is available on www.BenQ.com or CD. Download and install the software to enjoy the following main functions of Display Pilot. To find out more about the software, go to System > Options > User Manual in the Display Pilot.

• Control of the OSD menus.

• Setup of Auto Game Mode. To enable Auto Game Mode, see Applying a suitable game mode

automatically on page 39.

• Export / import the color and game settings from your monitor to another compatible gaming monitor. Go to Game > Game Mode To Go for operation.

• Access to mode game modes through Game Mode Loader. Go to Game > Game Mode

Loader

Supported operating systems: Windows 7, Windows 8, and Windows 8.1.

for operation.

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Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys, or the wheel, or the return button on the S Switch to bring up the hot key menu. Select Menu to enter the main menu. See Basic menu operation on page 34 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 52 under

System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Game Settings menu on page 43

• Picture menu on page 45

• Display menu on page 48

• System menu on page 51

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Page 43

Game Settings menu

Game Settings

Picture

Display

System

Mode: FPS1

Blur Reduction

Black eQualizer

Color Vibrance

Low Blue Light

Instanet Mode

Auto Game Mode

Save Settings

Off

Intensity

Area

1. Select Menu from the hot key menu.

2. Use or to select Game Settings.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

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Item Function Range

Blur Reduction

(Motion Blur Reduction)

Black eQualizer

Reduces motion blur in games or during video playback.

Note the impacts of the Blur Reduction function once activated.

- Brightness is decreased.

- Flicker-free is disabled.

Blur Reduction is disabled when Adaptive-Sync variable

refresh rate is enabled.

OFF Disables motion blur reduction.

ON Enables motion blur reduction.

Intensity Enhances motion blur reduction.

The brightness of the display changes with the intensity of Blur Reduction.

Area Decides where the best performance of

motion blur reduction is.

Brings out the dark shades by increasing the brightness without changing those of the light shades.

1 ~ 25

0 ~ 100

0 ~ 20

If the image is too bright or barely contains any dark shades,

Color Vibrance

adjusting the value of change to the image.

Provides different sets of color settings. Once applied, you can adjust some of the color settings in the corresponding

Black eQualizer may not show much

menus.

Low Blue Light

Instant Mode Adjusts the image processing to diminish input lag. You can

Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.

The higher the value is, the more blue light has been decreased.

have a real-time experience while playing games.

To optimize the picture quality, disable Instant Mode if the

source is interlaced video. To check the resolution of the video

Auto Game Mode

source, go to

Enables Auto Game Mode function, which detects the launched game and applies an appropriate game mode

System and Information on the monitor.

automatically.

0 ~ 20

0 ~ 10

• ON

• OFF

• ON

• OFF

Save Settings

44 Navigating the main menu

Saves a new set of customized display settings.

See Setting up your own game mode on page 38 for information

on applying the game mode.

• Gamer1

• Gamer2

•

Gamer3

Page 45

Picture menu

functions, their settings and related items will not appear on the menu.

Mode: FPS1

Game Settings

Picture

Display

System

Picture Mode

Brightness

Contrast

Sharpness

Gamma

Color Temperature

AMA

DynamicContrast

FPS1

FPS2

RTS

Gamer1

Gamer2

Gamer3

Movie

Standard

1. Select Menu from the hot key menu.

2. Use or to select Picture.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Picture Mode

Select a picture mode that best suits the type of images shown on the screen.

The default setting is FPS1. Change the setting if needed.

FPS1 For playing FPS (First Person Shooting)

FPS2

RTS For playing RTS (Real-time strategy) games.

Gamer1 Applies customized display settings.

Gamer2

Gamer3

Movie For viewing videos.

games.

For details on setting up a game mode, see

Setting up your own game mode on page 38.

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Item Function Range

Standard For basic PC application.

Brightness Adjusts the balance between light and dark shades. 0 to 100

Contrast Adjusts the degree of difference between darkness and

lightness.

Sharpness Adjusts the clarity and visibility of the edges of the subjects

in the image.

Gamma Adjusts the tone luminance. The default value is 3 (the

standard value for Windows).

Color Temperature

Normal Allows video and still photographs to be

viewed with natural coloring. This is the factory default color.

Bluish Applies a cool tint to the image and is factory

pre-set to the PC industry standard white color.

Reddish Applies a warm tint to the image and is

factory pre-set to the news print standard white color.

0 to 100

1 to 10

• 1

• 2

• 3

• 4

• 5

User Define

The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image. Go to the succeeding

R (red), G (green), and B (blue) menus to

change the settings. Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)

AMA Improves the gray level response time of the LCD panel.

Dynamic Contrast

The function is to automatically detect the distribution of an input visual signal, and then to create the optimal contrast.

•

R (0~100)

• G (0~100)

B (0~100)

•

• OFF

• High

• Premium

0 to 5

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Item Function Range

Senseye Demo

Displays the preview of screen images under the selected mode from Picture Mode. The screen will be divided into

• ON

• OFF

two windows; the left window demonstrates images of Standard mode, while the right window presents the images under the specified mode.

Reset Color Resets the custom color settings to the factory defaults. • YES

• NO

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Display menu

Game Settings

Picture

Display

System

Mode: FPS1

Input

Display Mode

Smart Scaling

HDMI RGB Range

Overscan

Geometry

DVI

DisplayPort

HDMI 1

HDMI 2

D-Sub

1. Select Menu from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Input Use this to change the input to that appropriate to your

video cable connection type.

• DVI

• DisplayPort

• HDMI 1

• HDMI 2

• D-Sub

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Item Function Range

Display Mode

This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion.

The options under Display Mode will be different depending on the input signal sources.

(XL2430 only) When the input signal is at 144 Hz, only available.

Depending on your selection of

Mode

option is pre-set. Change the setting if needed.

Full Scales the input image to fill the screen. Ideal

Picture Mode, different Display

Full is

for 16:9 aspect images.

Aspect The input image is displayed without

geometric distortion filling as much of the display as possible.

1:1 Displays the input image in its native

resolution without scaling.

17" (4:3) Displays the input image as if on a 17"

monitor of 4:3 aspect ratio.

19" (4:3) Displays the input image as if on a 19"

monitor of 4:3 aspect ratio.

19" (5:4)

(XL2730

Displays the input image as if on a 19" monitor of 5:4 aspect ratio.

only)

19"W (16:10)

21.5" (16:9) Displays the input image as if on a 21.5"

Displays the input image as if on a 19"W monitor of 16:10 aspect ratio.

monitor of 16:9 aspect ratio.

22"W (16:10)

23"W (16:9) Displays the input image as if on a 23"W

Displays the input image as if on a 22"W monitor of 16:10 aspect ratio.

monitor of 16:9 aspect ratio.

23.6"W (16:9)

Displays the input image as if on a 23.6"W

monitor of 16:9 aspect ratio. (XL2730 only)

24"W (16:9)

(XL2730 only)

Displays the input image as if on a 24"W

monitor of 16:9 aspect ratio.

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Item Function Range

Smart Scaling

HDMI RGB PC Range

Adjusts the display size to best suit your needs.

Not available when the Display Mode is set to Full or Aspect. For other modes (except setting can be saved as quick access.

If the

Display Mode is 1:1 (and the resolution of the input source

is lower than 1920 x 1080), the last 3 scaling settings (in different resolutions of the input source) will be saved for quick access.

1:1), each mode with its last scaling

Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI device.

Overscan Slightly enlarges the input image. Use this feature to hide

annoying edge noise if present around your image.

Available only when the input source is HDMI, DP, or D-Sub (VGA converted from Component).

Geometry

Auto Adjustment

Optimizes and adjusts the screen settings automatically for you.

0 ~ 100

• RGB (0 ~ 255)

• RGB (16 ~

235)

• ON

• OFF

Not applicable to a digital input signal.

H. Position Adjusts the horizontal position of the screen

image.

V. Position Adjusts the vertical position of the screen

image.

Pixel Clock Adjusts the pixel clock frequency timing to

synchronize with the analog input video signal. See also: Picture optimization on page 38.

Not applicable to a digital input signal.

Phase

Adjusts the pixel clock phase timing to

synchronize with the analog input video signal. See also: Picture optimization on page 38.

Not applicable to a digital input signal.

0 to 100

0 to 63

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System menu

Mode: FPS1

5 Sec.

10 Sec.

15 Sec.

20 Sec.

25 Sec.

30 Sec.

Game Settings

Picture

Display

System

Headphone

OSD Settings

Custom Key 1

Custom Key 2

Custom Key 3

Information

Other Settings

Reset All

Language

Display Time

OSD Lock

1. Select Menu from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Headphone Volume Adjusts the audio volume. 0 ~ 100

Mute Mutes the audio input.

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Item Function Range

OSD Settings

Language Sets the OSD menu language.

The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• Serbo-croatia

Română

•

• Nederlands

• Русский

• Svenska

• Português

• 日本語

•

繁體中文

Display Time

OSD Lock Prevents all the monitor settings from being

Adjusts the display time of the OSD menu. • 5 Sec.

accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.

To unlock the OSD controls, press and hold any key for 10 seconds.

• 简体中文

• 10 Sec.

• 15 Sec.

• 20 Sec.

• 25 Sec.

• 30 Sec.

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Item Function Range

Custom Key

Information Displays the current monitor property settings.

Custom Key 1

Custom Key 2

Custom Key 3

Sets the function to be accessed by custom key 1.

Sets the function to be accessed by custom key 2.

Sets the function to be accessed by custom key 3.

• Black

eQualizer

• Blur

Reduction

• Color Vibrance

• Low Blue

Light

• Contrast

• Volume

Mute

•

• Input

• Brightness

• Picture Mode

• Display Mode

•

Auto Game Mode

• Model Name

• Input

• Current

Resolution

Other Setting

• Optimum

Resolution

(best with the monitor)

Resolution Notice

Sets whether to display the resolution notice of the recommended resolution when a new

• ON

• OFF

input source is detected by the monitor.

Buzzer

Turns the tone of control keys on or off. • ON

• OFF

Input Auto Switch

Auto Pivot Sensor

Auto Power Off

Sets to automatically detect the available input source.

Sets to rotate the display with the monitor. • ON

Sets the time to power off the monitor automatically in power saving mode.

• ON

• OFF

• 10min.

• 20min.

• 30min.

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Item Function Range

Reset All

LED Indicator

DDC/CI Allows the monitor settings to be set through

Determines the brightness of the LED indicator.

the software on the PC.

DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent

via the software for remote diagnostics.

Resets all mode, color and geometry settings to the factory

default values.

• OFF

• Medium

• High

• ON

• OFF

• YES

• NO

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Troubleshooting

Frequently asked questions (FAQ)

The image has a faulty coloration.

• The default Picture Mode is FPS1, which is designed for FPS games. If you prefer other picture modes, go to Picture and change setting in Picture Mode.

• If the image has a yellow, blue or pink appearance, go to Picture and Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

The image is blurred.

• Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

• If a VGA extension cable is used, remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting

the refresh rate"

blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

section on the link "Adjusting the Screen Resolution". It is normal for

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

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The LED indicator is white or orange.

• If the LED lights up in solid white, the monitor is powered on.

• If the LED is illuminated in white and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".

• If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

• If the LED is off, check the power supply mains socket, the external power supply and the mains switch.

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the

Display Mode function to set a proper aspect ratio for the input sources. See

Display Mode on page 49 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the headphone jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

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Need more help?

If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service.

57 Troubleshooting