BenQ Zowie XL2546K Service Manual

XL Series User Manual

Copyright

Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1. Make sure your computer is connected to the Internet.

2. Visit the local website from ZOWIE.BenQ.com. The website layout and content may vary by region/country.

• User manual and related document: ZOWIE.BenQ.com > Support > Download & FAQ > model name >

User Manual

• Drivers: ZOWIE.BenQ.com > Support > Download & FAQ > model name > Driver

• Software and applications: ZOWIE.BenQ.com > Support > Download & FAQ > model name > Software

EPREL Registration Number: XL2411K: 343952 XL2540K: 343954 XL2546K: 343953

Power safety

10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet

should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not

sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

• Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or

frayed.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to

H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F

or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN

INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter

will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the

battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is

damaged or exposed to excess moisture.

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on

the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from ZOWIE.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Typographics

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components, data, or

personal injury caused by misuse and improper operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.

Table of Contents

Copyright ......................................................................................................................................................... 2

Product support ............................................................................................................................................ 3

Getting started ............................................................................................................................................... 8

Getting to know your monitor ................................................................................................................10

Front view........................................................................................................................................................................ 10

Back view ......................................................................................................................................................................... 10

Connections ..............................................................................................................................................................................11

How to assemble your monitor hardware ............................................................................................ 12

How to detach the stand and the base ...............................................................................................................................17

Adjusting the monitor height ................................................................................................................................................18

Viewing angle adjustment .......................................................................................................................................................19

Rotating the monitor ..............................................................................................................................................................20

Installing the Shield (shading hood, optional) ....................................................................................................................22

Using the monitor wall mounting kit ..................................................................................................................................24

Getting the most from your monitor .....................................................................................................25

Downloading the LCD Monitor driver files from the Internet........................................................................... 25

How to install the monitor on a new computer ..............................................................................................................26

How to upgrade the monitor on an existing computer .................................................................................................27

How to install on Windows 10 system ..............................................................................................................................28

How to install on Windows 8 (8.1) system .......................................................................................................................29

How to install on Windows 7 system ................................................................................................................................30

How to adjust your monitor ....................................................................................................................31

The control panel........................................................................................................................................................... 31

The S Switch.................................................................................................................................................................... 31

5-way controller and basic menu operations ....................................................................................................................33

Working with the Rotation Keys ............................................................................................................................... 34

Working with the Quick Menu................................................................................................................................ 35

Adjusting display mode ................................................................................................................................................. 37

Choosing an appropriate picture mode.................................................................................................................... 37

Setting up your own game mode................................................................................................................................ 37

Working with game mode to go by S Switch.......................................................................................................... 38

Enabling color vision accessibility (Color Weakness)........................................................................................ 38

Adjusting Dynamic Accuracy (selected models only)............................................................................................ 38

Activating VESA standard DisplayPort Adaptive-Sync (XL2540K / XL2546K) ............................................... 39

Using Scaling ................................................................................................................................................................. 39

Initial setup for playing games at 144 / 240 Hz................................................................................

........................ 39

Navigating the main menu .........................................................................................................................41

Mode menu ..............................................................................................................................................................................42

Color menu ..............................................................................................................................................................................44

Picture menu ..........................................................................................................................................................................46

Save menu ................................................................................................................................................................................47

Display menu ...........................................................................................................................................................................48

Custom menu .........................................................................................................................................................................50

System menu ..........................................................................................................................................................................52

Troubleshooting ...........................................................................................................................................55

Frequently asked questions (FAQ)............................................................................................................................. 55

Need more help?............................................................................................................................................................ 56

9/9/20 Z-XL40K-EM-V2

Getting started

Quick Start Guide

Safety

Instructions

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

LCD Monitor

Monitor Stand

Monitor Base

Quick Start Guide

Safety Instructions

Regulatory Statements

S Switch (Optional accessory for XL2411K /

XL2540K)

Regulatory

Statements

To find the compatible models, visit

ZOWIE.BenQ.com for information on XS250.

Shield (Shading hood) (Optional accessory for XL2411K /

XL2540K)

To find the compatible models, visit

ZOWIE.BenQ.com for information on XH250.

Power Cord (Picture may differ from product supplied

for your region.)

Video Cable: DP

Video Cable: HDMI (Optional accessory)

Audio Cable (Optional accessory)

Protective cover (XL2540K / XL2546K only)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

Getting to know your monitor

869710

4 5

Front view

Back view

1. Cable management hole

2. AC power input jack

3. Power button

4. 5-way controller

5. Rotation keys

6. Headphone jack

7. S Switch socket

8. (XL2411K) HDMI-3 (1.4) socket (XL2540K / XL2546K) HDMI-3 (2.0) socket

9. (XL2411K) HDMI-2 (1.4) socket (XL2540K / XL2546K) HDMI-2 (2.0) socket

10. HDMI-1 (2.0) socket

11. DisplayPort socket

12. Kensington lock slot

13. (XL2540K / XL2546K) Headphone hook

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

• HDMI 2.0 only works with compatible graphic cards and devices. Compatible issue may occur when the HDMI 2.0 input port conducts with a HDMI 1.4 output port.

Connections

PC / Notebook

Headphone

HDMI 1.4 (XL2411K) HDMI 2.0 (XL2540K / XL2546K)

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 14.

1 1

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

• Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Orient and align the stand base socket with the end of the stand arm. Make sure to align the arrow on the end of the stand to the one on the monitor base.

Turn the base counterclockwise until you cannot go further.

As illustrated, when the stand and the base are locked, the arrow on the end of the stand is aligned to the lock symbol on the monitor stand.

Raise the thumbscrew lids and tighten the thumbscrews as illustrated. Then push the lids back.

Orient and align the stand arm with the monitor, then push them together until they click and lock into place.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

To move the monitor, you must hold the handle and the bottom of the stand base at the same time as illustrated. You can protect the monitor using the supplied protective cover.

You might want to adjust the monitor stand height. See

Adjusting the monitor height on page 18 for more

information.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

1 3

2. Connect the video cable.

or or or

The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region.

• Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

• Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

3. Connect the S Switch to the monitor.

Connect the S Switch to the S Switch socket found on the back of the monitor.

4. Connect the headset.

Connect the headphone connector of your headset to the headset jack found on the rear of the monitor.

You may connect headphones to the headphone jack found on the back side of the monitor.

5. Using the headphone hook. (XL2540K / XL2546K only)

Pull out the headphone hook found on the back of the monitor. Leave your headset on the headphone hook if needed. Excessive force on the hook is prohibited.

The maximum load capacity of the headphone hook is 400g.

6. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the other

end to a power outlet just yet.

7. Organize the cables.

Allow enough cable length while cabling to avoid loose connection and to save the pins or socket connectors from being bent or broken.

8. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

1 5

Turn on the computer too. If you have multiple video sources, press the Rotation key 2 and the 5-way controller to select an input source.

Follow the instructions in Getting the most from your

monitor on page 25 to install the monitor software. If you

are prompted by any OSD message, follow the on-screen instructions to proceed.

To extend the service life of the product, we recommend that you use your computer's power management function.

9. Change the display language.

If you want to change the display language, go to System > Language . See System menu on page 52 for details.

Input

DisplayPort

HDMI1

HDMI2

How to detach the stand and the base

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor stand.

While pressing and holding the VESA mount release button

( ), detach the stand from the monitor ( and ).

3. Remove the monitor base.

Raise the thumbscrew lids and release the thumbscrews as illustrated.

In case you intend to use your monitor on the stand in the future, please keep the monitor base and monitor stand somewhere safe for future use.

Turn the base clockwise until you cannot go further.

As illustrated, when the stand and the base are unlocked, the arrow on the end of the stand is aligned to the arrow on the monitor base.

And then detach the base from the stand.

1 7

+ 39 hidden pages