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Digital Projector
User Manual
Home Entertainment Series I TH690ST
V 1.01
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Warranty and Copyright information
Limited warranty
BenQ warrants this product against any defects in material and workmanship, under normal usage and
storage.
Proof of purchase date will be required with any warranty claim. In the event this product is found to be
defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be
replacement of any defective parts (labor included). To obtain warranty service, immediately notify the
dealer from which you purchased the product of any defects.
Important: The above warranty shall be void if the customer fails to operate the product in accordance
with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%,
temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the
projector in a dusty environment. This warranty gives you specific legal rights, and you may have other
rights which vary from country to country.
For other information, please visit www.BenQ.com.
Copyright
Copyright 2022 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any
particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make
changes from time to time in the contents hereof without obligation to notify any person of such
revision or changes.
*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.
Patents
Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.
2 Warranty and Copyright information
Page 3
Table of Contents
Warranty and Copyright information ................................................................................ 2
Important safety instructions .............................................................................................. 4
Introduction .......................................................................................................................... 7
Shipping contents ....................................................................................................................................... 7
Projector exterior view ............................................................................................................................ 8
Controls and functions.............................................................................................................................. 9
Positioning your projector ................................................................................................. 11
Choosing a location ................................................................................................................................. 11
Obtaining a preferred projected image size....................................................................................... 12
Mounting the projector........................................................................................................................... 13
Adjusting the projected image............................................................................................................... 14
Connection .......................................................................................................................... 16
Operation ............................................................................................................................ 17
Starting up the projector ........................................................................................................................17
Using the menus ....................................................................................................................................... 19
Securing the projector ............................................................................................................................ 20
Switching input signal ...............................................................................................................................21
Shutting down the projector .................................................................................................................22
Menu operation ................................................................................................................... 23
Basic menu ................................................................................................................................................. 23
Advanced menu ........................................................................................................................................ 24
Maintenance ........................................................................................................................ 42
Care of the projector .............................................................................................................................. 42
Light source information ........................................................................................................................ 43
Troubleshooting ................................................................................................................. 45
Specifications ...................................................................................................................... 46
Projector specifications ..........................................................................................................................46
Dimensions ................................................................................................................................................ 47
Timing chart............................................................................................................................................... 48
RS232 command....................................................................................................................................... 50
3 Table of Contents
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Important safety instructions
Your projector is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that you follow the instructions
mentioned in this manual and marked on the product.
1. Please read this manual before you
operate your projector. Save it for future
reference.
2. Do not look straight at the projector
lens during operation. The intense light
beam may damage your eyes.
3. Refer servicing to qualified service
personnel.
5. In some countries, the line voltage is NOT
stable. This projector is designed to operate
safely within a mains voltage between 100 to
240 volts AC, but could fail if power cuts or
surges of ±10 volts occur. In areas where
the mains voltage may fluctuate or cut
out, it is recommended that you
connect your projector through a
power stabilizer, surge protector or
uninterruptible power supply (UPS).
6. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the objects to
become heated and deformed or even cause
a fire. To temporarily turn off the light
source, press the ECO BLANK button.
4. The light source becomes extremely hot
during operation.
4 Important safety instructions
7. Do not operate light sources beyond the
rated light source life.
Page 5
8. Do not place this product on an unstable
cart, stand, or table. The product may fall,
sustaining serious damage.
9. Do not attempt to disassemble this
projector. There are dangerous high
voltages inside which may cause death if
you should come into contact with live
parts.
Under no circumstances should you ever
undo or remove any other covers. Refer
servicing only to suitably qualified
professional service personnel.
11. Always place the projector on a level,
horizontal surface during operation.
12. Do not stand the projector on end
vertically. Doing so may cause the projector
to fall over, causing injury or resulting in
damage to the projector.
13. Do not step on the projector or place any
objects upon it. Besides probable physical
damage to the projector, doing so may
result in accidents and possible injury.
10. Do not block the ventilation holes.
- Do not place this projector on a blanket, bedding
or any other soft surface.
- Do not cover this projector with a cloth or any
other item.
- Do not place inflammables near the projector.
If the ventilation holes are seriously
obstructed, overheating inside the
projector may result in a fire.
14. When the projector is under operation,
you may sense some heated air and odor
from its ventilation grill. It is a normal
phenomenon and not a product defect.
15. Do not place liquids near or on the
projector. Liquids spilled into the projector
may cause it to fail. If the projector does
become wet, disconnect it from the power
supply's power outlet and call BenQ to
have the projector serviced.
5 Important safety instructions
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16. This product is capable of displaying inverted
3000 m
0 m
(0 feet)
images for ceiling mount installation.
Risk Group 2
1. According to the classification of
photobiological safety of light source and
light source systems, this product is Risk
Group 2, IEC 62471-5:2015.
2. Possibly hazardous optical radiation emitted
from this product.
17. This apparatus must be earthed.
18. Do not place this projector in any of the
following environments.
- Space that is poorly ventilated or confined. Allow at
least 50 cm clearance from walls and free flow of air
around the projector.
- Locations where temperatures may become
excessively high, such as the inside of a car with all
windows rolled up.
- Locations where excessive humidity, dust, or
cigarette smoke may contaminate optical
components, shorten the projector's life span and
darken the image.
- Locations near fire alarms
- Locations with an ambient temperature above 40°C
/ 104°F
- Locations where the altitudes are higher than 3000
m (10000 feet).
3. Do not stare at operating light source. May
be harmful to the eyes.
4. As with any bright source, do not stare into
the direct beam.
To avoid damaging the DLP chips, never aim a high-power
laser beam into the projection lens.
6 Important safety instructions
Page 7
Introduction
Shipping contents
Carefully unpack and verify that you have all of the items shown below. If any of these items are missing,
please contact your place of purchase.
Standard accessories
Projector Remote control with batteries Power cord
Quick start guide Warranty card* Regulatory statements
• The supplied accessories will be suitable for your region, and may differ from those illustrated.
• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.
Replacing the remote control batteries
1. Press and slide off the battery cover, as illustrated.
2. Remove the old batteries (if applicable) and install two
AAA batteries. Make sure that the positive and
negative ends are positioned correctly, as illustrated.
3. Slide the battery cover in until it clicks into place.
7 Introduction
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• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen,
7
6
8
2
3
8
9
4
4 4
11
5
4
1
2
17 18
12
13
14
15 16
10
bathroom, sauna, sunroom or in a closed car.
• Replace only with the same or equivalent type recommended by the battery manufacturer.
• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for
your region.
• Never throw the batteries into a fire. There may be danger of an explosion.
• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the
batteries to avoid damage to the remote control from possible battery leakage.
Projector exterior view
1. Zoom ring/Focus ring
2. Vent (air inlet)
3. Projection lens
11. Anti-theft security bar
12. Audio input jack
(for service personnel only)
Audio output jack
4. Adjuster feet
5. IR remote sensor (front)
13. RS-232 control port
14. USB 2.0 Type-A port (2.5 A power supply,
6. External control panel
Firmware upgrade)
See Controls and functions on page 9.
15. HDMI input ports (Version 2.0b)
7. IR remote sensor (top)/Ambient light sensor
8. Speakers
9. Vent (air outlet)
10. Ceiling mount holes
16. SPDIF audio output port
17. AC power jack
18. Kensington anti-theft lock slot
8 Introduction
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Controls and functions
2
13
8
6
4
7
2
10
3
11
12
14
9
5
15
Projector & Remote control
All the key presses described in this document are available on the remote control or projector.
1
2
3
4
5
6
7
8
9
1. POWER/TEMP/LIGHT
(See Indicators on page 44.)
2. POWER ( / )
Toggles the projector between standby mode
and on.
3. BACK
Goes back to previous OSD menu, exits and
saves menu settings.
4. Arrow keys ( , , , )
When the On-Screen Display (OSD) menu is
activated, these keys are used as directional
arrows to select the desired menu items and to
make adjustments.
When OSD menu is inactive, workable under
CEC-capable sources only.
Keystone keys ( , ) (keypad)
Displays the keystone correction page.
5. MODE/PIC MODE
Displays the picture mode menu.
6. ECO BLANK
Used to hide the screen picture.
7. OK
Confirms the selected On-Screen Display
(OSD) menu item.
8. SOURCE
Displays the source selection bar.
9. MENU
Turns on/off the On-Screen Display (OSD)
menu.
10.
Displays the keystone menu. See Correcting
keystone on page 15 for details.
Vol um e ke ys / ( key p ad )
Decreases or increase the projector volume.
9 Introduction
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11.
A
p
p
r
o
x
.
+
3
0
º
A
p
p
r
o
x
.
+
3
0
º
14.
Toggles projector audio between on and off.
12. SOUND MODE
Displays the sound mode menu.
13.
Press to open/close Auto focus page.
*Available on compatible projectors only.
15. /
Decreases or increase the projector volume.
Selects a preset picture and sound mode for
games (Bright/Dark).
Remote control effective range
The remote control must be held at an angle within 30 degrees perpendicular to the projector's IR
remote control sensor(s) to function correctly. The distance between the remote control and the
sensor(s) should not exceed 8 meters (~ 26 feet).
Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.
• Operating the projector from the front • Operating the projector from the rear
10 Introduction
Page 11
Positioning your projector
Choosing a location
Before choosing an installation location for your projector, take the following factors into consideration:
• Size and position of your screen
• Electrical outlet location
• Location and distance between the projector and the rest of your equipment
You can install your projector in the following ways.
1. Front
Select this location with the projector placed on
the table in front of the screen. This is the most
common way to position the projector for quick
setup and portability.
3. Rear
Select this location with the projector placed on
the table behind the screen. Note that a special
rear projection screen is required.
2. Front Ceiling
Select this location with the projector
suspended upside-down from the ceiling in front
of the screen. Purchase the BenQ Projector
Ceiling Mount Kit from your dealer to mount
your projector on the ceiling.
4. Rear Ceiling
Select this location with the projector
suspended upside-down from the ceiling behind
the screen. Note that a special rear projection
screen and the BenQ Projector Ceiling Mount
Kit are required for this installation location.
After turning on the projector, go to Advanced menu - Installation > Projector Position, press
OK and press / to select a setting.
11 Positioning your projector
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Obtaining a preferred projected image size
H
W
Projection distance
Center of lens
Screen
16:9 Screen diagonal
Vert i c a l o f f s e t
The distance from the projector lens to the screen, the zoom setting, and the video format each factors
in the projected image size.
Projection dimensions
• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio
Screen size Distance from screen (mm)
Diagonal
Inch mm (max. zoom) (min. zoom)
30 762 374 664 458 505 551 10
40 1016 498 886 611 673 735 13
50 1270 623 1107 764 841 919 16
60 1524 747 1328 917 1009 1102 20
70 1778 872 1550 1069 1178 1286 23
80 2032 996 1771 1222 1346 1470 26
90 2286 1121 1992 1375 1514 1654 30
100 2540 1245 2214 1528 1682 1837 33
110 2794 1370 2435 1680 1851 2021 36
120 3048 1494 2657 1833 2019 2205 40
130 3302 1619 2878 1986 2187 2389 43
140 3556 1743 3099 2139 2355 2572 46
150 3810 1868 3321 2291 2524 2756 49
160 4064 1992 3542 2444 2692 2940 53
170 4318 2117 3763 2597 2860 3124 56
180 4572 2241 3985 2750 3028 3307 59
190 4826 2366 4206 2902 3197 3491 63
200 5080 2491 4428 3055 3365 3675 66
H (mm) W (mm)
Min length
Average
Max length
Vertical offset
(Lowest/Highest
lens position) (mm)
For example, if you are using a 120-inch screen, the recommended projection distance is 2019 mm.
If your measured projection distance is 150 cm, the closest match in the "Distance from screen (mm)"
column is 1514 mm. Looking across this row shows that a 90'' (about 2.3 m) screen is required.
To optimize your projection quality, we suggest doing the projection by referring to the values listed in the non-gray
rows.
All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the projection
size and distance using the actual projector in situ before you permanently install it, so as to make allowance for this
12 Positioning your projector
projector's optical characteristics. This will help you determine the exact mounting position so that it best suits your
installation location.
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Mounting the projector
151.00
77.00
140.00122.00
Ceiling mount screw: M4 x 8 mm
Unit: mm
If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ
projector mounting kit and that you ensure it is securely and safely installed.
If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall
down due to an improper attachment through the use of the wrong gauge or length screws.
Before mounting the projector
• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.
• BenQ recommends that you also use a security cable to secure both the base of the mounting bracket
and the security bar on the projector. This will perform the secondary role of restraining the projector
should its attachment to the mounting bracket become loose.
• Ask your dealer to install the projector for you. Installing the projector on your own may cause it to
fall and result in injury.
• Take necessary procedures to prevent the projector from falling off such as during an earthquake.
• The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ
brand projector mounting kit.
• Consider the surrounding temperature where the projector is ceiling mounted. If a heater is used, the
temperature around the ceiling may be higher than expected.
• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently falling off.
• Make sure the power outlet is at an accessible height so that you can easily shut down the projector.
Ceiling mount installation diagram
13 Positioning your projector
Page 14
Adjusting the projected image
Adjusting the projection angle
If the projector is not placed on a flat surface or the screen
and the projector are not perpendicular to each other, the
projected image becomes trapezoidal. You can screw the
adjuster feet to fine-tune the horizontal angle.
To retract the feet, screw the adjuster feet in a reverse
direction.
Do not look into the lens while the light source is on. The strong light from the light source may cause damage to
your eyes.
Fine-tuning the image size and clarity
1. Adjust the projected image to the size that you
need using the zoom ring.
2. Sharpen the image by rotating the focus ring.
14 Positioning your projector
Page 15
Correcting keystone
Press . Press .
Press . Press .
Keystoning refers to the situation where the projected image becomes a trapezoid due to angled
projection.
To correct the distorted image:
1. Display the 2D Keystone correction page from the following menus.
• The setup wizard during the projector initial setup
• The Basic menu system
• The Installation menu of the Advanced menu system
2. After the 2D Keystone correction page appears:
• To correct keystoning at the top of the image, use .
• To correct keystoning at the bottom of the image, use
.
• To correct keystoning at the right side of the image, use
.
• To correct keystoning at the left side of the image, use
.
• To reset the keystone values, press BACK for 2
seconds.
• To automatically correct the vertical sides of the
distorted image, press OK for 2 seconds, or enable
Auto Vertical Keystone in the Advanced menu -
Installation menu.
3. When done, press BACK to save your changes and exit.
15 Positioning your projector
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Connection
A/V device
Audio cable
(for service personnel only)
HDMI cable (with ferrite cores)
SPDIF audio cable
Speaker
1
234
Notebook or desktop computer
Speakers
When connecting a signal source to the projector, be sure to:
1. Turn all equipment off before making any connections.
2. Use the correct signal cables for each source.
3. Ensure the cables are firmly inserted.
1
2 2
3
4
• In the connections above, some cables may not be included with the projector (see Shipping contents on page 7).
They are commercially available from electronics stores.
• The connection illustrations are for reference only. The rear connecting jacks available on the projector vary with
each projector model.
• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key combo
like FN + function key with a monitor symbol turns the external display on/off. Press FN and the labeled function
key simultaneously. Refer to your notebook's documentation to find your notebook's key combination.
• If the selected video image is not displayed after the projector is turned on and the correct video source has been
selected, check that the video source device is turned on and operating correctly. Also check that the signal cables
have been connected correctly.
16 Connection
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Operation
Starting up the projector
1. Plug the power cord. Turn on the power outlet switch
(where fitted). The power indicator on the projector
lights orange after power has been applied.
2. Press on the projector or remote control to
start the projector. The power indicator flashes green
and stays green when the projector is on.
The start up procedure takes about 10 seconds. In the
later stage of starting up, a start-up logo is projected.
(If necessary) Rotate the focus ring to adjust the image
clearness.
3. If this is the first time you turn on the projector, the setup wizard appears to guide you through
setting up the projector. If you have already done this, skip this step and move on to the next step.
• Use the arrow keys ( ///) on the projector or remote control to move through the menu
items.
• Use OK to confirm the selected menu item.
Step 1:
Specify Projector Position.
For more information about projector position, see
Choosing a location on page 11.
Step 2:
Specify OSD Language.
17 Operation
Page 18
Step 3:
Specify 2D Keystone, and choose to activate Auto
Vertical Keystone.
For more information about keystone, see Correcting
keystone on page 15.
Step 4:
Specify Game Settings.
You can select a preferred Room Setting, and adjust
more image settings in this menu.
See Game Settings on page 26 for details.
Now you’ve completed the initial setup.
4. If you are prompted for a password, press the arrow keys to enter a 6-digit password. See Utilizing
the password function on page 20.
5. Switch all of the connected equipment on.
6. The projector will search for input signals. The current input signal being scanned appears. If the
projector does not detect a valid signal, the message “No Signal” will appear until an input signal is
found.
You can also press SOURCE to select your desired input signal. See Switching input signal on page
21.
• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire.
• If the projector is still hot from previous activity, it will run the cooling fan for approximately 2 seconds before
energizing the light source.
• The Setup Wizard screenshots are for reference only and may differ from the actual design.
• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the message
“Out of Range” displayed on the background screen. Please change to an input signal which is compatible with
the projector's resolution or set the input signal to a lower setting. See Timing chart on page 48.
• If no signal is detected for 3 minutes, the projector automatically enters saving mode.
18 Operation
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Using the menus
Picture Mode
2
4
2
Living Room
Enter Exit
3
Cinema
Sound Mode
Light Source Mode
2D Keystone
Game Settings
HDR Brightness
Information
Menu Type
SmartEco
0
Basic menu
1
123
4
Picture
Picture Mode
Contrast
Advanced Color Settings
Reset Current Picture Mode
Sharpness
Game Settings
3
4
1
User Management
Brightness
Audio
Display
Installation
System
Information
Living Room
Enter Retur n Exit
2
123
4
The projector is equipped with 2 types of On-Screen Display (OSD) menus for making various
adjustments and settings. The Basic OSD menu provides primary menu functions while the Advanced
OSD menu provides full menu functions.
To access the OSD menu, press MENU on the projector or remote control.
• Use the arrow keys ( / / / ) on the projector or remote control to move through the menu items.
• Use OK on the projector or remote control to confirm the selected menu item.
The first time you use the projector (after finishing the initial setup), press MENU, and the Basic OSD
menu will be displayed.
If you intend to switch from the Basic OSD menu to the Advanced OSD menu:
1. Go to Menu Type and press OK.
2. Use / to select Advanced and press OK. Your projector will switch to the Advanced OSD
menu.
Likewise, when you wish to switch from the Advanced OSD menu to the Basic OSD menu, follow
the instructions below:
1. Go to System > Menu Settings > Menu Type and press OK.
2. Use / to select Basic and press OK. Your projector will switch to the Basic OSD menu.
Overview of the Basic OSD menu.
Overview of the Advanced OSD menu.
Menu type
Sub-menu and status
Current input signal
Function keys
Main menu
Current input signal
Sub-menu and status
The OSD screenshots are for reference only, and may differ from the actual design.
Function keys
19 Operation
Page 20
Securing the projector
Input New Password
Return
Password Error
Please try again.
Using a security cable lock
The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a security cable
to secure the projector. A security bar is located on the right side of the projector. See item 11 on page
8. Insert a security cable to the opening of the security bar and secure it to a nearby fixture or heavy
furniture.
You can also purchase a lock, such as the Kensington lock, to secure the projector. There is a
Kensington lock slot on the rear side of the projector. See item 18 on page 8. A Kensington security
cable lock is usually a combination of key(s) and the lock. Refer to the lock’s documentation for finding
out how to use it.
Utilizing the password function
Setting a password
1. Go to Advanced menu - System > Security Settings. Press OK. The Security Settings page
appears.
2. Highlight Change Password and press OK.
3. The four arrow keys ( , , , ) respectively represent
4 digits (1, 2, 3, 4). According to the password you
desire to set, press the arrow keys to enter six digits for
the password.
4. Confirm the new password by re-entering the new
password.
5. To activate the Power On Lock function, go to
System > Security Settings > Power On Lock,
press OK and / to select On. Input the password
again.
• The digits being input will be displayed as asterisks on-screen. Make a note of your selected password and keep it
in a safe place in advance or right after the password is entered so that it is available to you should you ever
forget it.
• Once a password has been set and the Power On Lock is activated, the projector cannot be used unless the
correct password is entered every time the projector is started.
If you forget the password
If you enter the wrong password, the password error message
will appear, and the Input Password message follows. If you
absolutely do not remember the password, you can use the
password recall procedure. See Entering the password recall
procedure on page 21.
If you enter an incorrect password 5 times in succession, the
projector will automatically shut down in a short time.
20 Operation
Page 21
Entering the password recall procedure
Please write down the re call code, and
contact BenQ Customer Center.
Recall Code:
CJ-2014-541638
Recall Password
Return
HDMI-1
HDMI-2
Source
1. Press and hold OK for 3 seconds. The projector will
display a coded number on the screen.
2. Write down the number and turn off your projector.
3. Seek help from the local BenQ service center to decode
the number. You may be required to provide proof of
purchase documentation to verify that you are an
authorized user of the projector.
Changing the password
1. Go to Advanced menu - System > Security Settings. Press OK. The Security Settings page
appears.
2. Highlight Change Password and press OK.
3. Enter the old password.
• If the password is correct, another message Input New Password appears.
• If the password is incorrect, the password error message will appear, and the message INPUT
CURRENT PASSWORD appears for your retry. You can press BACK to cancel the change or
try another password.
4. Enter a new password.
5. Confirm the new password by re-entering the new password.
Disabling the password function
To disable password protection, go to Advanced menu - System > Security Settings > Power On
Lock, press OK and / to select Off. The message Input Password appears. Enter the current
password.
• If the password is correct, the OSD menu returns to the Security Settings page. You will not
have to enter the password next time turning on the projector.
• If the password is incorrect, the password error message will appear, and the message INPUT
CURRENT PASSWORD appears for your retry. You can press BACK to cancel the change or
try another password.
Though the password function is disabled, you need to keep the old password in hand should you ever need to
re-activate the password function by entering the old password.
Switching input signal
The projector can be connected to multiple devices at the
same time. However, it can only display one full screen at a
time. When starting up, the projector automatically searches
for the available signals.
Be sure the Advanced menu - Display > Auto Source
Search is On if you want the projector to automatically
search for the signals.
To manually select the source:
1. Press SOURCE. A source selection bar appears.
2. Press / until your desired signal is selected and press OK.
21 Operation
Page 22
Once detected, the picture from the selected source will appear. If there is multiple equipment
connected to the projector, repeat steps 1-2 to search for another signal.
• The brightness level of the projected image will change accordingly when you switch between different input
signals.
• For best display picture results, you should select and use an input signal which outputs at the projector’s native
resolution. Any other resolutions will be scaled by the projector depending upon the “aspect ratio” setting,
which may cause some image distortion or loss of picture clarity. See Aspect Ratio on page 32.
Shutting down the projector
1. Press on the projector or remote control and a
confirmation message will appear prompting you. If you
don't respond in a few seconds, the message will
disappear.
2. Press on the projector or remote control a
second time. The power indicator flashes orange, the
projection light source shuts down, and the fans will
continue to run for approximately 2 seconds to cool
down the projector.
3. Once the cooling process finishes, the power indicator
becomes a steady orange and fans stop. Disconnect the power cord from the power outlet.
To protect the light source, the projector will not respond to any commands during the cooling process.
22 Operation
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Menu operation
Please note that the on-screen display (OSD) menus vary according to the signal type selected and the
projector model you are using.
The menu items are available when the projector detects at least one valid signal. If there is no
equipment connected to the projector or no signal detected, limited menu items are accessible.
Basic menu
Structure
Menu (Ref. Page) Options
Picture Mode (25)
Sound Mode (30) Cinema/Music/Game/Sports/User
Light Source
Mode (28)
2D Keystone (15)
Game Settings
(26)
HDR Brightness
(28)
Information (41)
Menu Type (39) Basic/Advanced
Room Setting Bright/Dark
Details
Adjustment
Bright/Living Room/Game/Sports/Cinema/(3D)/
(HLG)/(HDR10)/(HDR Game)/User
Normal/ECO/SmartEco
H: -30 – +30
V: -30 – +30
Off/On
-2/-1/0/1/2
Detected Resolution
Source
Picture Mode
Light Source Mode
3D Format
Color System
Dynamic Range
Light Source
Usage Time
Firmware Version
Service Code
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Advanced menu
1. Main menu: Picture
Structure
Menu Options
Bright/Living Room/Game/Sports/
Picture Mode
Room Setting Bright/Dark
Game Settings
User Management
Brightness 0–100
Contrast 0–100
Sharpness 0–15
Advanced Color
Settings
Reset Current
Picture Mode
Details
Adjustment
Load Settings
From
Rename User
Mode
Gamma Selection 1.8/2.0/2.1/2.2/2.3/2.4/2.5/2.6/BenQ
Color
Temperature
Color
Temperature
Tuning
Color
Management
Light Source
Mode
HDR Brightness -2/-1/0/1/2
Noise Reduction 0 – 31
R Gain/
G Gain/
B Gain
R Offset/
G Offset/
B Offset
R/G/B/C/M/Y Hue/Saturation/Gain
White Balance R Gain/G Gain/B Gain
Cinema/3D/HDR10/HDR Game/
HLG/User
Off/On
Living Room/Game/Sports/Cinema
Native (for Bright picture mode)
Normal/Cool/Warm (for the rest
picture modes)
0–200
0–511
Normal/ECO/SmartEco
Reset/Cancel
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Function descriptions
Menu Descriptions
The projector is preset with several predefined picture modes so that you can
choose one to suit your operating environment and input signal picture type.
• Bright
Maximizes the brightness of the projected image. This mode is suitable for
environments where extra-high brightness is required, such as using the projector
in well lit rooms.
• Living Room
With well-saturated color, fine-tuned sharpness, and a higher brightness level,
Living Room mode is suitable for TV streaming in rooms where there is a small
amount of ambient light, e.g. your living room.
• Game
With optimal Audio-Visual settings for 2 types of games: Bright games and Dark
games to give a perfect gameplay experience at home.
• Sports
With well-saturated colors and higher brightness level, this mode is best for
watching sporting events in a bright room.
Picture Mode
• Cinema
With accurate color and deepest contrast at lower brightness level, Cinema
mode is suitable for playing movies in a environment with a bit of ambient light, as
if in a commercial cinema.
• 3D
Optimized to bring up 3D effects when watching 3D contents.
This mode is only available when 3D function is enabled.
• HDR10/HDR Game
Delivers High Dynamic Range effects with higher contrasts of brightness and
colors for HDR Blu-ray movies or HDR games. After auto-detecting metadata or
EOTF info from HDR contents, HDR10 and HDR Game are available for
selection. HDR10 is best for displaying Blu-ray movies, while HDR Game is
used to activate Game Settings menu for HDR gameplay.
• HLG
Delivers High Dynamic Range effects with higher contrasts of brightness and
colors. Picture Mode will be switched to HLG automatically while detecting
metadata or EOTF info from HLG streaming contents.
• User
Recalls the settings customized based on the current available picture modes. See
User Management on page 26.
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Game Settings menu is only available when Picture Mode is set at Game or
HDR Game.
• Room Setting
You can select a preferred mode from among Bright or Dark. When one of the
modes is set, all the functions provided under Game Settings menu will be
available for adjustments.
Game Settings
• Bright: Provides enhanced vivid and brilliant colors, as well as tuned-sound
in high frequencies for the game juice effect.
• Dark: Provides CinematicColor and powerful Cinema sound as if in a
film-like game world.
• Details Adjustment
Adjusts the level of detail clarity. When turned On, more details will be shown
but with lower black performance.
There is one user-definable mode if the current available picture modes are not
suitable for your need. You can use one of the picture modes (except the User)
as a starting point and customize the settings.
• Load Settings From
1. Go to Picture > Picture Mode.
2. Press / to select User.
3. Press to highlight User Management, and press OK. The User
Management page is displayed.
4. Select Load Settings From and press OK.
5. Press / to select a picture mode that is closest to your need.
6. Press OK and BACK to return to the Picture menu.
User
Management
Brightness
Contrast
7. Press to select the sub-menu items you want to change and adjust the
values with / . The adjustments define the selected user mode.
• Rename User Mode
Select to rename the customized picture mode (User). The new name can be up
to 9 characters including English letters (A-Z, a-z), digits (0-9), and space (_).
1. Go to Picture > Picture Mode.
2. Press / to select User.
3. Press to highlight User Management, and press OK. The User
Management page is displayed.
4. Press to highlight Rename User Mode and press OK. The Rename
User Mode page is displayed.
5. Use / / / , and OK to set desired characters.
6. When done, press BACK to save the changes and exit.
The higher the value, the brighter the image. Adjust this control so the black
areas of the image appear just as black and that detail in the dark areas is visible.
The higher the value, the greater the contrast. Use this to set the peak white level
after you have previously adjusted the Brightness setting to suit your selected
input and viewing environment.
Sharpness The higher the value, the sharper the picture becomes.
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Advanced Color
High Brightness
Low Contrast
Low Brightness
High Contrast
1.8 2.0 2.1 2.2 2.3 2.4 2.5 2.6 BenQ
Settings
• Gamma Selection
Gamma refers to the relationship between input source and picture brightness.
• 1.8/2.0/2.1/BenQ: Select these values according to your preference.
• 2.2/2.3: Increases the average brightness of the picture. Best for a lit
environment, meeting room or family room.
• 2.4/2.5: Best for viewing movies in a dark environment.
• 2.6: Best for viewing movies which are mostly composed of dark scenes.
• Color Temperature Tuning
There are several preset color temperature settings available. The available
settings may vary according to the signal type selected.
When Bright is selected for Picture Mode, the color temperature switches to
Native, and cannot be changed.
• Native: With the light source’s original color temperature and higher
brightness, this setting is suitable for environments where high brightness is
required, such as projecting pictures in well lit rooms.
• Normal: Maintains normal colorings for white.
• Cool: Makes images appear bluish white.
• Warm: Makes images appear reddish white.
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Advanced Color
RED
BLUE
GREEN
Yellow
Cyan
Magenta
Settings
(Continued)
You can also set a preferred color temperature by adjusting the following options.
• R Gain/G Gain/B Gain: Adjusts the contrast levels of Red, Green, and
Blue.
• R Offset/G Offset/B Offset: Adjusts the brightness levels of Red, Green,
and Blue.
• Color Management
The Color Management provides six sets (RGBCMY) of colors to be adjusted.
When you select each color, you can independently adjust its range and saturation
according to your preference.
To make adjustments, press the / arrows to highlight an independent color
from among Red (R), Green (G), Blue (B), Cyan (C), Magenta (M), or Yellow (Y),
and press OK. The following menu items are displayed for your choice.
• Hue: Increase in the range will
include colors consisted of more
proportions of its two adjacent
colors. Please refer to the
illustration for how the colors
relate to each other.
For example, if you select Red
and set its range at 0, only pure
red in the projected picture will
be selected. Increasing its range
will include red close to yellow
and red close to magenta.
• Saturation: Adjusts the values to your preference. Every adjustment made
will reflect to the image immediately. For example, if you select Red and set
its value at 0, only the saturation of pure red will be affected.
• Gain: Adjusts the values to your preference. The contrast level of the
primary color you select will be affected. Every adjustment made will reflect
to the image immediately.
28 Menu operation
If you selected White Balance (W), you can adjust the contrast levels of Red,
Green, and Blue by selecting R Gain, G Gain, and B Gain.
Saturation is the amount of that color in a video picture. Lower settings produce less saturated
colors; a setting of “0” removes that color from the image entirely. If the saturation is too high,
that color will be overpowering and unrealistic.
• Light Source Mode
Selects a suitable light source power from among the provided modes. See
Extending light source life on page 43.
• HDR Brightness
The projector can automatically adjust the brightness levels of your image
according to the input source. You can also manually select a brightness level to
display better picture quality. When the value is higher, the image becomes
brighter; when the value is lower, the image becomes darker.
• Noise Reduction
Reduces electrical image noise caused by different media players.
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Reset Current
Picture Mode
Returns all of the adjustments you’ve made for the selected Picture Mode
(including the preset mode, User) to the factory preset values.
1. Press OK. The confirmation message is displayed.
2. Use / to select Reset and press OK. The current picture mode returns
to the factory preset settings.
The following settings will still remain: Picture Mode, Game Settings.
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2. Main menu: Audio
Structure
Menu Options
Sound Mode Cinema/Music/Game/Sports/User
User Sound EQ
Audio Output treVolo/S/PDIF
Audio Output
Format
Mute Off/On
Volume 0 – 20
L/R Switch Off/On
Power On/Off
Ring Tone
Reset Audio Reset/Cancel
100Hz/300Hz/
1kHz/3kHz/10kHz
Function descriptions
Menu Descriptions
-10 – +10
/3.5mm Jack
LPCM/RAW
Off/On
Sound Mode
User Sound EQ
Audio Output
Audio Output
Format
Mute
This function utilizes treVolo and Bongiovi DPS (Digital Power Station)
Technology, which incorporates its patented algorithms with 120 calibration
points that optimizes any audio signal in real time to add depth, clarity, definition,
presence and enhanced stereo field imaging for more immersive audio experience.
The following preset sounds are available: Cinema, Music, Game, Sports, and
User. When Room Setting in the Advanced menu - Picture > Game
Settings is activated, Dark/Bright deploys Game sound mode.
The User mode allows you to personalize the sound settings. When selecting the
User mode, you may make manual adjustments with the User Sound EQ
function.
If the Mute function is activated, adjusting Sound Mode will turn off the Mute
function.
Select desired frequency bands (100 Hz, 300 Hz,1k Hz, 3k Hz, and 10k Hz) to
adjust the levels according to your preference. The settings made here define the
User mode.
Selects the audio output from internal or external speakers.
To e n j o y S/PDIF digital sound effect, make sure the SPDIF connector on the
projector is connecting to a compatible audio system.
Selects LPCM or RAW signal for S/PDIF audio output of the projector.
To enjoy 2.0/5.1/7.1 channel audio out, please check the audio format from your
player and external speakers.
Select On to temporarily turn off the projector's internal speaker or the volume
being output from the audio output jack.
To restore the audio, select Off.
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Adjusts the volume level of the projector's internal speaker or the volume being
output from the audio output jack.
Volume
If the Mute function is activated, adjusting Volume will turn off the Mute
function.
L/R Switch The left and right audio channels will automatically swap when selecting On.
Power On/Off
Ring Tone
Reset Audio
Sets the ring tone for the projector On or Off.
The Power On/Off Ring Tone can only be adjusted here. Setting the sound
mute or adjusting the sound level do not affect the Power On/Off Ring Tone.
Returns all of the adjustments you’ve done under the Audio menu to the factory
preset values.
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3. Main menu: Display
15:9 picture
4:3 picture
16:9 picture
Structure
Menu Options
Aspect Ratio Auto/4:3/16:9
Auto Source
Search
Source Rename HDMI-1/HDMI-2
3D
HDMI Settings
3D Mode
3D Sync Invert Disable/Invert
HDMI Format Auto/Limited/Full
HDMI Equalizer HDMI-1/HDMI-2 Auto/1/2/3/4/5
HDMI EDID HDMI-1/HDMI-2 Enhanced/Standard
Electronics
Control
Power On Link
Power Off Link
Reset Display Reset/Cancel
Off/On
Auto/Frame Sequential/Frame
Packing/Top Bottom/Side by Side/Off
Off/On
Off/From Device
Off/From Projector
Function descriptions
Menu Descriptions
There are several options to set the image's aspect ratio depending on your input
signal source.
This image adjustment might impact latency in Game mode. We suggest setting
Aspect Ratio to Auto to enjoy low latency gaming.
If no source is detected, this function is not available, and the Screen Fill is set to 4:3 or 1:1.
• Auto
Scales an image proportionally to fit the
Aspect Ratio
projector's native resolution in its
horizontal or vertical width.
• 4:3
Scales an image so that it is displayed in
the center of the screen with a 4:3
aspect ratio.
• 16:9
Auto Source
Search
32 Menu operation
Scales an image so that it is displayed in
the center of the screen with a 16:9
aspect ratio.
Allows the projector to automatically search for a signal.
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Renames the current input source to your desired name.
On the Source Rename page:
1. Press OK to display the on-screen keyboard.
Source Rename
2. Press / / / to select each desired digit/letter, and press OK to confirm
each input.
3. Repeat the step above and when done, press BACK and to highlight
Commit.
4. Press OK and the source name changes.
This projector supports playing three-dimensional (3D) content transferred
through your 3D-compatible video devices and contents, such as PlayStation
consoles (with 3D game discs), 3D Blu-ray players (with 3D Blu-ray discs), and so
on. After you have connected the 3D video devices to the projector, wear the
BenQ 3D glasses and make sure the power is on to view 3D contents.
When watching 3D contents:
• The image may seem misplaced; however, this is not a product malfunction.
• Take appropriate breaks when watching 3D contents.
• Stop watching 3D contents if you feel fatigue or discomfort.
• Keep a distance from the screen of about three times the effective height of
the screen.
• Children and people with a history of oversensitivity to light, heart
problems, or any other existing medical conditions should be refrained from
watching 3D contents.
3D
• The image may seem reddish, greenish, or bluish without wearing 3D glasses.
However, you will not notice any color bias when watching 3D contents with
3D glasses.
• The 4K source will not be displayed.
• 3D Mode
The default setting is Auto and the projector automatically chooses an
appropriate 3D format when detecting 3D contents. If the projector cannot
recognize the 3D format, manually choose a 3D mode according to your
preference.
When this function is enabled:
• The brightness level of the projected image decreases.
• The Picture Mode cannot be adjusted.
• The 2D Keystone can only be adjusted within limited degrees.
• 3D Sync Invert
When your 3D image is distorted, enable this function to switch between the
image for the left eye and the right eye for more comfortable 3D viewing
experience.
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HDMI Settings
Power On Link >
From Device
When the connected device is turned on, the projector
will be activated, too.
Power Off Link >
From Projector
When the projector is turned off, the connected device
will be shut down, too.
• HDMI Format
Selects a suitable RGB color range to correct the color accuracy.
• Auto: Automatically selects a suitable color range for the incoming HDMI
signal.
• Limited: Utilizes the Limited range RGB 16-235.
• Full: Utilizes the Full range RGB 0-255.
• HDMI Equalizer
Sets a suitable value to maintain the HDMI picture quality in long distance data
transmission.
• HDMI EDID
Switches between Enhanced for HDMI 2.0 EDID and Standard for HDMI 1.4
EDID. Selecting Standard which supports up to 1080p 60Hz may solve abnormal
display issues with some old players.
• Electronics Control
When you enable this function and connect an HDMI CEC-compatible device to
your projector with an HDMI cable, turning on the HDMI CEC compatible device
automatically turns on the projector, while turning off the projector automatically
turns off the HDMI CEC compatible device.
• Power On Link/Power Off Link
When you connect an HDMI CEC-compatible device to your projector with an
HDMI cable, you can set the behavior of powering on/off between the device and
the projector.
Reset Display Returns all the settings in the Display main menu to the factory default values.
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4. Main menu: Installation
Structure
Menu Options
Projector Position Front/Front Ceiling/Rear/Rear Ceiling
2D Keystone
Auto Vertical
Keystone
LumiExpert Off/On
LumiExpert
Test Pattern Off/On
High Altitude
Mode
Baud Rate 9600/14400/19200/38400/57600/115200
Screen Fill 16:9/4:3/1:1
Digital Lens Shift
LumiExpert Level -1 – +1
Manual
Calibration
H: -30 – +30
V: -30 – +30
Off/On
Manual Calibration Status/Calibrate/
Reset Manual Calibration
Off/On
Function descriptions
Menu Descriptions
Projector
Position
2D Keystone
Auto Vertical
Keystone
The projector can be installed on a ceiling or behind a screen, or with one or
more mirrors. See Choosing a location on page 11 for details.
See Correcting keystone on page 15 for details.
This image adjustment might impact latency in Game mode. We suggest setting
the 2D Keystone values to 0 to enjoy low latency gaming.
Automatically corrects the vertical keystoning of the projected image.
This image adjustment might impact latency in Game mode. We suggest turning
Auto Vertical Keystone off to enjoy low latency gaming.
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LumiExpert
• LumiExpert: When this function is enabled, the projector actively detects the
ambient light conditions and automatically adjusts balanced visual brightness to
create an optimum viewing experience.
This function is not available in Test Pattern, or when the Picture Mode is HDR10, HDR
Game or HLG. It is also not available when there is no source detected.
• LumiExpert Level: Adjusts the gamma offset.
This function is not available when LumiExpert is Off.
• Manual Calibration: According to the ambient brightness, you can do the
calibration manually.
• Manual Calibration Status: Shows the status of manual calibration.
• Calibrate: Enact this item to start the calibration process.
• Reset Manual Calibration: Resets the gamma offset to factory preset
values.
Test Pattern
High Altitude
Mode
Baud Rate
Adjusts the image size and focus and
check that the projected image is free
from distortion.
We recommend you use the High Altitude Mode when your environment is
between 1500 m–3000 m above sea level, and ambient temperature is between
0°C–30°C.
Operation under "High Altitude Mode" may cause a higher decibel operating
noise level because of increased fan speed necessary to improve overall system
cooling and performance.
If you use this projector under other extreme conditions excluding the above, it
may display auto shut-down symptoms, which is designed to protect your
projector from over-heating. In cases like this, you should switch to High Altitude
mode to solve these symptoms. However, this is not to state that this projector
can operate under any and all harsh or extreme conditions.
Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and ambient
temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the mode
on under such a condition.
Selects a baud rate that is identical with your computer’s so that you can connect
the projector with a suitable RS-232 cable and update or download the
projector’s firmware. This function is intended for qualified service personnel.
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Screen Fill
Digital Lens
Shift
Select user preferred aspect ratio, see Screen Fill on page 35 for details.
The EDID change is only available on HDMI.
Use / to horizontally shift the projected image.
• This is only available with HDMI input source.
• This function is not available in 3D mode or when Screen Fill is set to 16:9.
• When Screen Fill is adjusted, Digital Lens Shift resets to 0.
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5. Main menu: System
Structure
Menu Options
Language
Background
Settings
Menu Settings
Light Source
Information
Operation
Settings
Security Settings
Factory Default Reset/Cancel
Reset System Reset/Cancel
Background BenQ/Gray/Black/Blue/Purple
Splash Screen BenQ/Black/Blue
Menu Type Basic/Advanced
Menu Display
Time
Menu Position
Light Source
Usage Time
Normal Mode
ECO Mode
SmartEco Mode
Equivalent Light
Hours
Refer to UM for detailed formula
Reset Light Timer Reset/Cancel
Reminder
Message
LED Indicator Off/On
Power On/Off
Settings
Panel Key Lock Off/On Yes/No
Change Password
Power On Lock Off/On
Direct Power On Off/On
Auto Power Off
5 sec/10 sec/20 sec/30 sec/Always
Center/Top-Left/Top-Right/
Bottom-Right/Bottom-Left
Off/On
Disable/3 min/10 min/15 min/
20 min/25 min/30 min
38 Menu operation
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Function descriptions
Menu Descriptions
Language Sets the language for the On-Screen Display (OSD) menus.
• Background
Background
Settings
Menu Settings
Light Source
Information
Allows you to select the background color for the projector.
• Splash Screen
Allows you to select which logo screen will be displayed during projector start-up.
• Menu Type
Sets the OSD menu type according to your needs.
• Menu Display Time
Sets the length of time the OSD will remain active after your last key press.
• Menu Position
Sets the On-Screen Display (OSD) menu position.
This menu page displays the following information:
• Light Source Usage Time
• Light hours used under Normal Mode, ECO Mode, and SmartEco Mode.
• Equivalent Light Hours.
For details about how to calculate the hours, see Getting to know the light hour
on page 43.
• Reset Light Timer: Reset the light timer after installing a new light.
Operation
Settings
• Reminder Message
Sets the reminder messages on or off.
• LED Indicator
You can turn off the LED warning lights. This is to avoid any light disturbance
when viewing images in a dark room.
• Power On/Off Settings:
• Direct Power On: Allows the projector to turn on automatically once the
power is fed through the power cord.
• Auto Power Off: Allows the projector to turn off automatically if no input
signal is detected after a set period of time to prevent unnecessary waste of
light source life.
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• Panel Key Lock:
With the control keys on the projector locked, you can prevent your projector
settings from being changed accidentally (by children, for example). When the
Panel Key Lock is on, no control keys on the projector will operate except
POWER.
Security
Settings
Factory Default
Reset System
To release panel key lock, press and hold (the right key) on the projector or
remote control for 3 seconds.
If you turn off the projector without disabling panel key lock, the projector will still be in locked
status the next time it is turned on.
• Change Password/Power On Lock
See Utilizing the password function on page 20.
Returns all settings to the factory preset values.
The following settings will still remain: Projector Position, 2D Keystone, Auto Vertical
Keystone, High Altitude Mode, Baud Rate, Light Source Information, Security
Settings, Screen Fill, Digital Lens Shift.
Returns all the settings in the System main menu to the factory default values.
The following settings will still remain: Light Source Information, Security Settings.
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6. Main menu: Information
Structure
Menu Options
Detected
Resolution
Source
Picture Mode
Light Source
Mode
3D Format
Color System
Dynamic Range
Light Source
Usage Time
Firmware Version
Service Code
Function descriptions
Menu Descriptions
Detected
Resolution
Shows the native resolution of the input signal.
Source Shows the current signal source.
Picture Mode Shows the selected mode in the Picture menu.
Light Source
Mode
Shows the used light source mode.
Displays the current 3D mode.
3D Format
3D Format is only available when 3D is enabled.
Color System Shows the input system format.
Dynamic Range Shows the picture dynamic range, e.g. SDR, HDR10, HLG, etc.
Light Source
Usage Time
Firmware
Version
Shows the number of hours the light has been used.
Shows the firmware version of your projector.
Service Code Shows the projector’s serial number.
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Maintenance
Care of the projector
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector
and let it cool down completely before cleaning the lens.
• Use a canister of compressed air to remove dust.
• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently
wipe the lens surface.
• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with
rubber or vinyl materials may result in damage to the projector surface and cabinet material.
Cleaning the projector case
Before you clean the case, turn the projector off using the proper shutdown procedure as described in
Shutting down the projector on page 22 and unplug the power cord.
• To remove dirt or dust, wipe the case with a soft, lint-free cloth.
• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent. Then
wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please follow the instructions below:
• Make sure the temperature and humidity of the storage area are within the recommended range for
the projector. Please refer to Specifications on page 46 or consult your dealer about the range.
• Retract the adjuster feet.
• Remove the battery from the remote control.
• Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent.
42 Maintenance
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Light source information
A'
X
--- -
A'
Y1
------
y1
A'
Y2
------
y2+
A'
Z
--- -
z++=
Getting to know the light hour
When the projector is in operation, the duration (in hours) of light source usage is automatically
calculated by the built-in timer. The method of calculating the equivalent light hour is as follows:
1. Light Usage Time = (x+y1+y2+z) hours, if
Time used in Normal mode = x hours
Time used in ECO 1 mode = y1 hours
Time used in ECO 2 mode = y2 hours
Time used in SmartEco mode = z hours
2. Equivalent Light Hour = hours
, if
X= light source life spec of Normal mode
Y1= light source spec of ECO 1 mode (Bright mode)
Y2= light source spec of ECO 2 mode (Other modes)
Z= light source spec of SmartEco mode
A’ is the longest light life spec among X, Y1, Y2, Z.
For time used in each light source mode shown in OSD menu:
• Time used is accumulated and rounded down to an integer in hours.
• When time used is less than 1 hour, it shows 0 hours.
When you calculate Equivalent Light Hours manually, it will probably have deviation from the value shown in
OSD menu since projector system calculates time used for each light source mode in “Minutes” then rounds down
to an integer in hours shown in OSD.
To obtain the light source information:
Go to Advanced Menu - System > Light Source Information and press OK. The Light Source
Information page appears.
You can also get the light hour information on the Information menu.
Extending light source life
• Setting the Light Source Mode
Go to Advanced Menu - Picture > Advanced Color Settings > Light Source Mode and press
/ to select a suitable light source power from among the provided modes.
Setting the projector in ECO, or SmartEco mode extends light life.
Light Source
Mode
Normal Provides full light brightness
ECO Lowers brightness to extend the light life and decreases the fan noise
SmartEco
Adjusts the light power automatically depending on the content brightness level while
optimizing display quality.
Descriptions
43 Maintenance
Page 44
• Setting Auto Power Off
This function allows the projector to turn off automatically if no input signal is detected after a set
period of time to prevent unnecessary waste of light source life.
To s e t Auto Power Off, go to Advanced Menu - System > Operation Settings > Power
On/Off Settings > Auto Power Off, and press / to set a period of time.
Changing the light source
The LED light can last around 20,000 ~ 30,000 hours. In most cases, it would not be necessary to
change the light source during the projector’s lifetime. When it is needed, LED light replacement is not
user-serviceable. Please contact the service center for changing LED light.
Indicators
Indicator
Status & Description
Power events
Stand-by mode
Powering up
Normal operation
Normal power-down cooling
Download
Light source life exhausted
Burn-in ON
Burn-in OFF
Light source events
Light source error in normal operation
Thermal events
Fan 1 error (the actual fan speed is outside the desired speed)
Fan 2 error (the actual fan speed is outside the desired speed)
Fan 3 error (the actual fan speed is outside the desired speed)
Temperature 1 error (over limited temperature)
Thermal IC #1 12C Connection error
44 Maintenance
: Orange On : Green On : Red On
: Off
: Orange Flashing : Green Flashing : Red Flashing
Page 45
Troubleshooting
The projector does not turn on.
Cause Remedy
Plug the power cord into the AC power jack on the
There is no power from the power cord.
Attempting to turn the projector on again during
the cooling process.
No picture
Cause Remedy
The video source is not turned on or connected
correctly.
The projector is not correctly connected to the
input signal device.
The input signal has not been correctly selected. Select the correct input signal with the SOURCE key.
projector, and plug the power cord into the power outlet. If
the power outlet has a switch, make sure that it is switched
on.
Wait until the cooling down process has completed.
Turn the video source on and check that the signal cable is
connected correctly.
Check the connection.
Blurred image
Cause Remedy
The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring.
The projector and the screen are not aligned
properly.
Abnormal image
Cause Remedy
The image is abnormal.
Remote control does not work.
Cause Remedy
The batteries are out of power. Replace both of the batteries with new ones.
There is an obstacle between the remote control
and the projector.
You are too far away from the projector. Stand within 8 meters (26 feet) of the projector.
Adjust the projection angle and direction as well as the
height of the projector if necessary.
• Ensure the video source cable is connected properly, and
that the video source is turned on.
• Ensure that the air intake or exhaust is not blocked.
Remove the obstacle.
The password is incorrect.
Cause Remedy
You do not remember the password. See Entering the password recall procedure on page 21.
45 Troubleshooting
Page 46
Specifications
Projector specifications
All specifications are subject to change without notice.
Optical
Resolution
1920 x 1080
Display system
1-CHIP DMD
Lens
F = 2.6 to 2.78, f = 10.2 to 12.24 mm
Clear focus range
0.91
–
1.83 m @ Wide,
1.10
– 2.19 m
Light source
LED
@ Tele
Electrical
Power supply
AC100–240V, 2.9 A, 50–60 Hz (Automatic)
Power consumption
240 W (Max); < 0.5 W (Standby)
Mechanical
Weight
3.6 Kg +
100 g (7.94 + 0.22 lbs)
Output terminals
Speaker
5 watt TreVolo x 2
Audio signal output
Audio jack x 1
SPDIF x 1
Control
Input terminals
Digital
HDMI-1/HDMI-2 (2.0b, HDCP 2.2) x 2
USB
2.0 Type-A x 1 (Power supply, 5V/2.5A)
Audio signal input
Audio in x 1 (for service personnel only)
Environmental Requirements
Operating temperature
0°C–40°C at sea level
Storage temperature
-20°C–60°C at sea level
Operating/Storage relative humidity
10%–90% (without condensation)
Operating altitude
0–1499 m at 0°C–35°C
1500–3000 m at 0°C–30°C (with
High Altitude Mode on)
Storage altitude
30°C @ 0–12,200 m above sea level
Repairing
Please visit below website and choose your country to
find your service contact window.
http://www.benq.com/welcome
Transporting
Original packing or equivalent is recommended.
RS-232 serial control
9 pin x 1
IR receiver x 2
46 Specifications
Page 47
Dimensions
Unit: mm
118
244
366
366 mm (W) x 118 mm (H) x 244 mm (D)
47 Specifications
Page 48
Timing chart
Supported timing for HDMI (HDCP) input
• PC timings
Ver ti cal
Resolution Mode
Frequency
(Hz)
VGA_60 59.940 31.469 25.175 V V
640 x 480
720 x 400 720 x 400_70 70.087 31.469 28.3221
800 x 600
1024 x 768
1152 x 864 1152 x 864_75 75.00 67.500 108.000
1024 x 576@60Hz
1024 x 600@65Hz
1280 x 720 1280 x 720_60 60 45.000 74.250 V V
1280 x 768 1280 x 768_60 59.870 47.776 79.5 V V
1280 x 800
1280 x 1024
1280 x 960
1360 x 768 1360 x 768_60 60.015 47.712 85.500 V V
1440 x 900 WXGA+_60 59.887 55.935 106.500 V V
1400 x 1050 SXGA+_60 59.978 65.317 121.750 V V
1600 x 1200 UXGA 60.000 75.000 162.000 V V
1680 x 1050 1680 x 1050_60 59.954 65.290 146.250 V V
640 x 480@67Hz MAC13 66.667 35.000 30.240
832 x 624@75Hz MAC16 74.546 49.722 57.280
1024 x 768@75Hz MAC19 75.020 60.241 80.000
1152 x 870@75Hz MAC21 75.06 68.68 100.00
1920 x 1080@60Hz 1920 x 1080_60 60 67.5 148.5 V V V
1920 x 1200@60Hz
1920 x 1200@120Hz
1920 x 1080@60Hz
(VESA)
1920 x 1080 @120Hz
3840 x 2160
VGA_72 72.809 37.861 31.500
VGA_75 75.000 37.500 31.500
VGA_85 85.008 43.269 36.000
SVGA_60 60.317 37.879 40.000 V V
SVGA_72 72.188 48.077 50.000
SVGA_75 75.000 46.875 49.500
SVGA_85 85.061 53.674 56.250
SVGA_120
(Reduce Blanking)
XGA_60 60.004 48.363 65.000 V V
XGA_70 70.069 56.476 75.000
XGA_75 75.029 60.023 78.750
XGA_85 84.997 68.667 94.500
XGA_120 (Reduce
Blanking)
BenQ Notebook
Timing
BenQ Notebook
Timing
WXGA_60 59.810 49.702 83.500 V V
WXGA_75 74.934 62.795 106.500
WXGA_85 84.880 71.554 122.500
WXGA_120
(Reduce Blanking)
SXGA_60 60.020 63.981 108.000 V V
SXGA_75 75.025 79.976 135.000
SXGA_85 85.024 91.146 157.500
1280 x 960_60 60.000 60.000 108 V V
1280 x 960_85 85.002 85.938 148.500
1920 x 1200_60
(Reduce Blanking)
1920 x 1200_120
(Reduce Blanking)
1920 x 1080_60
(For Auditorium
model)
1920 x 1080_120
(Only HDMI 2.0)
3840 x 2160_30
(For 4K2K model)
119.854 77.425 83.000 V
119.989 97.551 115.500 V
60.00 35.820 46.996
64.995 41.467 51.419
119.909 101.563 146.25 V
59.95 74.038 154 V V V
119.909 152.404 317.0
59.963 67.158 173
120.000 135.000 297
30 67.5 297
Horizontal
Frequency
(kHz)
Pixel
Frequency
(MHz)
Supported 3D format
Frame
Sequential
Top
Bottom
Side-by-Side
48 Specifications
Page 49
3840 x 2160
The timings showing above may not be supported due to EDID file and VGA graphics card limitations. It is possible
that some timings cannot be chosen.
• Video timings
3840 x 2160_60
(For 4K2K model)
(Only HDMI 2.0)
60 135 594
Ver ti cal
Timing Resolution
Frequency
(Hz)
480i 720(1440) x 480 59.94 15.73 27
480p 720 x 480 59.94 31.47 27
576i 720(1440) x 576 50 15.63 27
576p 720 x 576 50 31.25 27
720/50p 1280 x 720 50 37.5 74.25 V V V
720/60p 1280 x 720 60 45.00 74.25 V V V
1080/24P 1920 x 1080 24 27 74.25 V V V
1080/25P 1920 x 1080 25 28.13 74.25
1080/30P 1920 x 1080 30 33.75 74.25
1080/50i 1920 x 1080 50 28.13 74.25 V
1080/60i 1920 x 1080 60 33.75 74.25 V
1080/50P 1920 x 1080 50 56.25 148.5 V V
1080/60P 1920 x 1080 60 67.5 148.5 V V
1080/120P 1920 x 1080 120 135 297
2160/24P
2160/25P
2160/30P
2160/50P
2160/60P
3840 x 2160
(Only HDMI 2.0)
3840 x 2160
(Only HDMI 2.0)
3840 x 2160
(Only HDMI 2.0)
3840 x 2160
(Only HDMI 2.0)
3840 x 2160
(Only HDMI 2.0)
24 54 297
25 56.25 297
30 67.5 297
50 112.5 594
60 135 594
Horizontal
Frequency
(kHz)
Pixel
Frequency
(MHz)
Frame
Sequential
Supported 3D format
Frame
Packing
Top
Bottom
Side-by-Side
49 Specifications
Page 50
RS232 command
12345
6789
RS232 pin assignment
No. Serial No. Serial
1NC 6NC
2RX 7RTSZ
3TX 8CTSZ
4NC 9NC
5GND
Function Ty p e Operation ASCII
Write Power On <CR>*pow=on#<CR>
Power
Source Selection
Audio Control
Picture Mode
Picture Setting
Write Power Off <CR>*pow=off#<CR>
Read Power Status <CR>*pow=?#<CR>
Write HDMI(MHL) <CR>*sour=hdmi#<CR>
Write HDMI 2(MHL2) <CR>*sour=hdmi2#<CR>
Read Current source <CR>*sour=?#<CR>
Write Mute On <CR>*mute=on#<CR>
Write Mute Off <CR>*mute=off#<CR>
Read Mute Status <CR>*mute=?#<CR>
Write Volu me + <CR>*vol=+#<CR>
Write Volu me - <CR>*vol=-#<CR>
Write Volume level for customer <CR>*vol=value#<CR>
Read Volume Status <CR>*vol=?#<CR>
Write Bright <CR>*appmod=bright#<CR>
Write Living Room <CR>*appmod=livingroom#<CR>
Write Game <CR>*appmod=game#<CR>
Write Cinema (Rec.709) <CR>*appmod=cine#<CR>
Write User1 <CR>*appmod=user1#<CR>
Write 3D <CR>*appmod=threed#<CR>
Write Sport <CR>*appmod=sport#<CR>
Write HDR10 <CR>*appmod=hdr#<CR>
Write HLG <CR>*appmod=hlg#<CR>
Read Picture Mode <CR>*appmod=?#<CR>
Write Set Contrast value <CR>*con=value#<CR>
Read Contrast value <CR>*con=?#<CR>
Write Brightness + <CR>*bri=+#<CR>
Write Brightness - <CR>*bri=-#<CR>
Write Set Brightness value <CR>*bri=value#<CR>
Read Brightness value <CR>*bri=?#<CR>
Write Sharpness + <CR>*sharp=+#<CR>
Write Sharpness - <CR>*sharp=-#<CR>
Write Set Sharpness value <CR>*sharp=value#<CR>
Read Sharpness value <CR>*sharp=?#<CR>
Write Color Temperature-Warm <CR>*ct=warm#<CR>
Write Color Temperature-Normal <CR>*ct=normal#<CR>
Write Color Temperature-Cool <CR>*ct=cool#<CR>
Write Color Temperature-lamp native <CR>*ct=native#<CR>
Read Color Temperature Status <CR>*ct=?#<CR>
Write Aspect 4:3 <CR>*asp=4:3#<CR>
50 Specifications
Page 51
Picture Setting
(Continued)
Operation Settings
Baud Rate
Lamp Control
Write Aspect 16:9 <CR>*asp=16:9#<CR>
Write Aspect Auto <CR>*asp=AUTO#<CR>
Read Aspect Status <CR>*asp=?#<CR>
Write Vertical Keystone + <CR>*vkeystone=+#<CR>
Write Vertical Keystone - <CR>*vkeystone=-#<CR>
Read Vertical Keystone value <CR>*vkeystone=?#<CR>
Write Horizontal Keystone + <CR>*hkeystone=+#<CR>
Write Horizontal Keystone - <CR>*hkeystone=-#<CR>
Read Horizontal Keystone value <CR>*hkeystone=?#<CR>
Write Reset current picture settings <CR>*rstcurpicsetting#<CR>
Write Reset all picture settings <CR>*rstallpicsetting#<CR>
Write Projector Position-Front Table <CR>*pp=FT#<CR>
Write Projector Position-Rear Table <CR>*pp=RE#<CR>
Write Projector Position-Rear Ceiling <CR>*pp=RC#<CR>
Write Projector Position-Front Ceiling <CR>*pp=FC#<CR>
Read Projector Position Status <CR>*pp=?#<CR>
Write Quick auto search on <CR>*QAS=on#<CR>
Write Quick auto search off <CR>*QAS=off#<CR>
Read Quick auto search status <CR>*QAS=?#<CR>
Write Menu Position - Center <CR>*menuposition=center#<CR>
Write Menu Position - Top-Left <CR>*menuposition=tl#<CR>
Write Menu Position - Top-Right <CR>*menuposition=tr#<CR>
Write Menu Position - Bottom-Right <CR>*menuposition=br#<CR>
Write Menu Position - Bottom-Left <CR>*menuposition=bl#<CR>
Read Menu Position Status <CR>*menuposition=?#<CR>
Write Direct Power On-on <CR>*directpower=on#<CR>
Write Direct Power On-off <CR>*directpower=off#<CR>
Read Direct Power On-Status <CR>*directpower=?#<CR>
Write 9600 <CR>*baud=9600#<CR>
Write 14400 <CR>*baud=14400#<CR>
Write 19200 <CR>*baud=19200#<CR>
Write 38400 <CR>*baud=38400#<CR>
Write 57600 <CR>*baud=57600#<CR>
Write 115200 <CR>*baud=115200#<CR>
Read Current Baud Rate <CR>*baud=?#<CR>
Read Lamp <CR>*ltim=?#<CR>
Write Normal mode <CR>*lampm=lnor#<CR>
Write Eco mode <CR>*lampm=eco#<CR>
Write SmartEco mode <CR>*lampm=seco#<CR>
Read Lamp Mode Status <CR>*lampm=?#<CR>
51 Specifications
Page 52
Miscellaneous
Color Calibration
(only for service)
Read Model Name <CR>*modelname=?#<CR>
Read System F/W Version <CR>*sysfwversion=?#<CR>
Read Scaler F/W Version <CR>*scalerfwversion=?#<CR>
Read MCU F/W Version <CR>*mcufwversion=?#<CR>
Write Blank On <CR>*blank=on#<CR>
Write Blank Off <CR>*blank=off#<CR>
Read Blank Status <CR>*blank=?#<CR>
Write Menu On <CR>*menu=on#<CR>
Write Menu Off <CR>*menu=off#<CR>
Read Menu Status <CR>*menu=?#<CR>
Write Up <CR>*up#<CR>
Write Down <CR>*down#<CR>
Write Right <CR>*right#<CR>
Write Left <CR>*left#<CR>
Write Enter <CR>*enter#<CR>
Write Back <CR>*back#<CR>
Write Source Menu On <CR>*sourmenu=on#<CR>
Write Source Menu Off <CR>*sourmenu=off#<CR>
Read Source Menu Status <CR>*sourmenu=?#<CR>
Write 3D Sync Off <CR>*3d=off#<CR>
Write 3D Auto <CR>*3d=auto#<CR>
Write 3D Sync Top Bottom <CR>*3d=tb#<CR>
Write 3D Sync Frame Sequential <CR>*3d=fs#<CR>
Write 3D Frame packing <CR>*3d=fp#<CR>
Write 3D Side by side <CR>*3d=sbs#<CR>
Write 3D inverter disable <CR>*3d=da#<CR>
Write 3D inverter <CR>*3d=iv#<CR>
Read 3D Sync Status <CR>*3d=?#<CR>
Write High Altitude mode on <CR>*Highaltitude=on#<CR>
Write High Altitude mode off <CR>*Highaltitude=off#<CR>
Read High Altitude mode status <CR>*Highaltitude=?#<CR>
Write Set BenQ gamma value <CR>*gamma=value#<CR>
Read Gamma value status <CR>*gamma=?#<CR>
Write Set HDR Brightness value <CR>*hdrbri=value#<CR>
Read Get HDR Brightness value <CR>*hdibri=?#<CR>
Write Set Red Gain value <CR>*RGain=value#<CR>
Read Get Red Gain value <CR>*RGain=?#<CR>
Write Set Green Gain value <CR>*GGain=value#<CR>
Read Get Green Gain value <CR>*GGain=?#<CR>
Write Set Blue Gain value <CR>*BGain=value#<CR>
Read Get Blue Gain value <CR>*BGain=?#<CR>
Write Set Red Offset value <CR>*ROffset=value#<CR>
Read Get Red Offset value <CR>*ROffset=?#<CR>
Write Set Green Offset value <CR>*GOffset=value#<CR>
Read Get Green Offset value <CR>*GOffset=?#<CR>
52 Specifications
Page 53
Color Calibration
(only for service)
(Continued)
Service
(Only for service)
Write Set Blue Offset value <CR>*BOffset=value#<CR>
Read Get Blue Offset value <CR>*BOffset=?#<CR>
Write Primary Color <CR>*primcr=value#<CR>
Read Primary Color Status <CR>*primcr=?#<CR>
Write Set Hue value <CR>*hue=value#<CR>
Read Get Hue value <CR>*hue=?#<CR>
Write Set Saturation value <CR>*saturation =value#<CR>
Read Get Saturation value <CR>*saturation =?#<CR>
Write Set Gain value <CR>*gain=value#<CR>
Read Get Gain value <CR>*gain=?#<CR>
Write Service mode enable for error report <CR>*error=enable#<CR>
Read Error code report <CR>*error=report#<CR>
Read FAN 1 speed <CR>*fan1=?#<CR>
Read FAN 2 speed <CR>*fan2=?#<CR>
Read FAN 3 speed <CR>*fan3=?#<CR>
Read Temperature 1 <CR>*tmp1=?#<CR>
Read LED indicator <CR>*led=?#<CR>
53 Specifications
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