BenQ LCD Monitor G User Manual

G Series LCD Monitor

User Manual

Copyright

Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1. Make sure your computer is connected to the Internet.

2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.

• User manual and related document: www.BenQ.com > Support > Download & FAQ > model name > User Manual

• Drivers and applications: www.BenQ.com > Support > Download & FAQ > model name > Software

Power safety

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

• Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Table of Contents

Copyright ......................................................................................................................................2

Product support ...........................................................................................................................3

Getting started .............................................................................................................................7

Getting to know your monitor ................................................................................................9

Front view.................................................................................................................................................... 9

Back view ..................................................................................................................................................... 9

Input and output ports............................................................................................................................ 10

How to assemble your monitor hardware ........................................................................ 11

How to detach the stand and the base ............................................................................................... 15

Using the monitor wall mounting kit ................................................................................................... 17

Getting the most from your BenQ monitor ...................................................................... 18

Downloading the LCD Monitor driver files from the Internet..................................................... 18

How to install the monitor on a new computer .............................................................................. 19

How to upgrade the monitor on an existing computer ................................................................. 20

How to install on Windows 10 system .............................................................................................. 21

How to install on Windows 8 (8.1) system .......................................................................................22

How to install on Windows 7 system ................................................................................................ 23

How to adjust your monitor ................................................................................................. 24

The control panel..................................................................................................................................... 24

Basic menu operation ............................................................................................................................. 25

Picture optimization ................................................................................................................................ 27

Customizing the hot keys....................................................................................................................... 27

Adjusting display mode ........................................................................................................................... 27

Choosing an appropriate picture mode for reading ........................................................................ 28

Navigating the main menu ...................................................................................................... 29

Display menu ............................................................................................................................................. 30

Picture menu ............................................................................................................................................. 32

Picture Advanced menu ......................................................................................................................... 34

Audio menu (selected models only) .................................................................................................... 37

System menu ............................................................................................................................................. 38

Troubleshooting ....................................................................................................................... 42

Frequently asked questions (FAQ) ...................................................................................................... 42

Need more help?...................................................................................................................................... 44

3/20/20 GW70-EM-V0

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor (Models with standard bezel)

(Edge-to-edge models)

Monitor Stand (Supply varies by model.)

Monitor Base (Supply varies by model.)

Quick Start Guide

Safety Instructions

Safety

Instructions

7 Getting started

Regulatory Statements

Regulatory

Statements

Power Cord (Picture may differ from product supplied for your region.)

Video Cable: D-Sub

Video Cable: DVI-D (Optional accessory)

Video Cable: HDMI (Optional accessory)

Audio Cable (Optional accessory)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

8 Getting started

Getting to know your monitor

21 3

2/3

54 6

546

Front view

(Models with standard bezel) (Edge-to-edge models)

1. Control buttons

2. Power button

3. Power LED indicator

Back view

(Models with standard bezel) (Edge-to-edge models)

4. Input and output ports (vary by model, see Input and output ports on page 10)

5. Stand release

6. Kensington lock slot

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

9 Getting to know your monitor

Input and output ports

1 3 4 1 4

1 4 62 3

Available input and output ports may vary depending on your purchased model. Check the product specifications on the website for details.

Models with dual inputs 1. AC power input jack

2. HDMI sockets

3. DVI-D socket

4. D-Sub socket

Models with HDMI inputs

Models with speakers

5. Headphone jack

6. Audio Line In

10 Getting to know your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing.

• Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

• Be extra careful if your monitor is an edge-to-edge monitor.

• Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Attach the monitor stand to the monitor base as illustrated until it locks in place.

Either

11 How to assemble your monitor hardware

Tighten the thumbscrew on the bottom of the monitor

base as illustrated.

The illustrations in this document are for your reference only and may look different from the appearance of the product.

Orient and align the stand arm with the monitor, then push them together until they click and lock into place.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

If your monitor is an edge-to-edge monitor, handle it with care. Excessive force on the display is prohibited.

12 How to assemble your monitor hardware

2. Connect the PC video cable

Either

Do not use both DVI-D cable and D-Sub cable on the same PC. The only case in which both cables can be used is if they are connected to two different PCs with appropriate video systems.

To Connect the D-Sub Cable

Connect the plug of the D-Sub cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidently falling out during use.

To Connect the DVI-D Cable

Connect the plug of the DVI-D cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket.

Tighten all finger screws to prevent the plugs from accidently falling out during use.

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

If there is more than one video transmission method available to you, you might want to take the picture quality of each video cable into consideration before making the connection.

- Better quality: HDMI / DVI-D

- Good quality: D-Sub

The video cables included in your package and the socket illustrations on the right may vary depending on the product supplied for your region.

3. Connect the headphone.

You may connect headphones to the headphone jack found on the rear of the monitor.

13 How to assemble your monitor hardware

4. Connect the audio cable (for models with

GL2070/GW2270

GW2270H/GW2470H GW2470HL/GW2470LE GW2870H/GC2870H

GW2270HM/GW2470HM GW2470ML/GW2470EM

speakers).

Connect the audio cable between the socket on the rear of the monitor (Line In) and your computer audio outlet.

5. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

6. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

Turn on the computer too, and select an input source by the OSD control keys if it is not being detected automatically. The displayed input icons vary depending on the available video inputs of the purchased model.

Follow the instructions in Getting the most from your

BenQ monitor on page 18 to install the monitor

software.

14 How to assemble your monitor hardware

To extend the service life of the product, we recommend that you use your computer's power management function.

To avoid image sticking, do not display a static image for an extended period of time. Display different image contents frequently.

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