Benq DMS Cloud User Manual

DMS Cloud

User Manual

Copyright2

Copyright

Copyright ©2021 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.

All other logos, products, or company names mentioned in this manual may be the
registered trademarks or copyrights of their respective companies, and are used for

informational purposes only.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied,
with respect to the contents hereof and specifically disclaims any warranties,
merchantability or fitness for any particular purpose. Further, BenQ Corporation
reserves the right to revise this publication and to make changes from time to time in the
contents hereof without obligation of BenQ Corporation to notify any person of such
revision or changes.

This user manual aims to provide the most updated and accurate information to
customers, and thus all contents may be modified from time to time without prior
notice. Please visit http://www. benq.com for the latest version of this manual.

The illustrations and the screens shown in this guide are for your reference. The actual
content and available functions may vary by the connected devices and the product
supplied for your region.

Table of Contents 3

Table of Contents

Copyright....................................................................... 2

Introduction .................................................................. 5

System requirements ..............................................................................5

Initial Setup ................................................................... 6

Configuring Settings (For Projectors Only).......................................6

Using DMS Cloud ......................................................... 7

Logging in to DMS Cloud.......................................................................7

The DMS Cloud Main Page.................................................................... 8

Switching Companies ............................................................................10

Adding Devices.......................................................................................11

Uploading Device Information.......................................................11

Adding Devices in DMS Cloud......................................................11

Adding Devices via the BenQ DMS Tool App...........................13

Managing Your Devices.........................................................................14

Creating Groups...............................................................................14

Renaming a Device...........................................................................16

Deleting a Device .............................................................................16

Device Tree Icons ..................................................................................17

Status Icons ........................................................................................17

Monitoring Your Devices .....................................................................18

The Device Panel..............................................................................18

The Information Tab........................................................................20

Controlling Your Devices.....................................................................22

The Control Tab (Single BenQ Display) .....................................23

The Control Tab (Single BenQ Projector).................................24

The Control Tab (Single Non-BenQ Projector).......................25

The Control Tab (Multiple Devices)............................................25

Quick Settings ...................................................................................26

Direct Command Input (for Displays Only) ..............................27

Scheduling Your Device to Automatically Power On/Off.............31

Editing a Scheduled Power On/Off...............................................33

Table of Contents4

3/25/21

Resetting (Deleting) a Scheduled Power On/Off ..................... 33

The App List Tab ................................................................................... 34

Viewing Installed Apps.................................................................... 34

Installing an App ............................................................................... 35

Uninstalling an App.......................................................................... 37

Updating the Android Operating System on your Device..... 38

Changing Your DMS Cloud Password.............................................. 39

Other Functions .................................................................................... 40

Viewing DMS Cloud Activity Logs............................................... 40

Viewing Usage Data for Devices.................................................. 40

Software Management.......................................................................... 42

Adding or Updating an App to the DMS Cloud Database..... 43

Deleting Apps from the DMS Cloud Database......................... 44

Installing Apps onto a Device from the App List ..................... 45

Editing App Descriptions ............................................................... 46

Accessing Older Versions of an App........................................... 46

About DMS Cloud ...................................................... 47

Troubleshooting.......................................................... 48

Network Whitelist................................................................................ 48

Introduction 5

Introduction

DMS Cloud is a cloud-based tool for computers that enables remote and centralized
management of multiple digital projectors and/or displays by IT administrators/
technicians via the cloud. DMS Cloud’s management capabilities include the ability to
remotely monitor, control, and configure projectors/displays individually or as groups.

DMS Cloud is designed for use in settings where multiple devices are spread out across
various spaces and, as a result, needs a cloud-based portal to manage and monitor each
device remotely, for example a multi-floored office building or a school with multiple
classrooms.

System requirements

To use DMS Cloud, a computer must meet the following minimum hardware and
software requirements.

CPU 1.8GHz
Free memory 8 GB
Display

Resolution
Browser • Chrome version 75.0.3770 or higher

Other Internet access

1024x768 or higher

• Firefox version 70.0

DMS Cloud does not support the use of Microsoft Internet Explorer,
Microsoft Edge or any other web browser.

For a device to support management via DMS Cloud, the device must feature the
following item:

• An RJ-45 Ethernet port with LAN control functionality

DMS Cloud also supports non-BenQ projectors that utilize the PJLink protocol.

Initial Setup6

Computer

Hub, switch
or router

RJ-45 cables

Cloud

Initial Setup

Before you can properly use DMS Cloud to manage your device(s), the following setup
procedures must be completed:

• Connect the devices to a network with Internet access

• Ensure the computer using DMS Cloud is connected to a network with Internet access

• Configure device settings

• For details on the location of ports and connectors, please refer to the documentations for
the computer and devices.

• [For Projectors only]: Ensure that the IP address for each projector is properly set and that
the IP address is shown on the OSD menu of the projector. You may need to contact your
network administrator for assistance in setting the projectors’ IP addresses.

Configuring Settings (For Projectors Only)

For DMS Cloud to be able to access a projector while it is in standby mode, the settings
on the projector must be pre-configured by your IT administrator to ensure that the

Enable Network Standby Mode setting in the projector’s setting menu is set to On.

• For BenQ projectors, this setting can be found in either the System > Standby Settings
> Network or Advanced > Standby Settings > Network menu.

• For non-BenQ projectors, refer to the documentation for the device.

• For certain projectors, “Monitor Out” should be enabled in the standby settings menu to
ensure that the projector is accessible while in standby mode. Please refer to your projector’s
user manual for details.

Using DMS Cloud 7

Using DMS Cloud

Logging in to DMS Cloud

Once you have completed the steps described in Initial Setup, you can begin using DMS
Cloud by opening the following URL in your browser:

http://dms.benq.com

After opening the DMS Cloud website, log in using the account ID/E-mail and password
provided by your system administrator.

Using DMS Cloud8

1

2

3

5 6 7 84 9 10

The DMS Cloud Main Page

Once you have logged in, the main page for DMS Cloud will be shown. The following
items are featured on the DMS Cloud main page.

The illustrations and the screens shown in this guide are for your reference. The actual content
and available functions may vary by the connected devices and the product supplied for your
region.

No. Item Description

Shows all the devices and device groups managed by DMS
Cloud in a tree-view structure.

1 Device Tree

2 Device Panel

See Adding Devices for more information on the adding devices
to the device tree.

See Device Tree Icons for more information on the status icons
shown in the device tree.

Shows status information for the device(s) or device groups
selected in the device tree.

See The Device Panel for more information on the various
fields featured in the device panel.

No. Item Description

Provides various tools that allow you to further manage/
monitor devices and device groups, including the information

tab ( ), control tab ( ), and the schedule tab ( ).

For certain devices, an apps list tab ( ) is also available in the
Action Panel.

3 Action Panel

See The Information Tab, Controlling Your Devices, Scheduling

Your Device to Automatically Power On/Off, or The App List
Ta b for more information on each tab in the Action Panel.

The action panel only appears when a device or device group is
selected in the device panel. The information tab only appears when a
single device is selected in the device panel.

Click to switch over to a different company’s set of devices to
be managed by the same DMS Cloud account.

Select Company

4

See Switching Companies for more information.

Only accounts which have activated multi-company functionality will be
able to access this feature.

Click to refresh the status of the devices shown on the main
page.

5

Refresh

DMS Cloud will automatically refresh the device status after a given
interval of time. The refresh button is to allow users to get the most
up-to-date information at any given time.

Click to add devices to the DMS Cloud management system, or

6

Add

to create groups for better organization in the device tree.

See Adding Devices for more information on adding devices and
device groups.

Click to access various system management functions for
administrators, such as viewing device status reports/logs, and

7

Settings

more.

See Other Functions for more information on the system
management functions available for the Settings button.

Software
Management

8

Click to open the Software Management interface to
manage the database of apps available in DMS Cloud.

See Software Management for more information on the
Software Management interface.

Click to edit selected account information and/or change your

9User

login password.

See Changing Your DMS Cloud Password for more information
on setting up a login password.

Using DMS Cloud 9

Using DMS Cloud10

No. Item Description

Other Services

10

Click to switch to another BenQ cloud-based service.

Switching Companies

For System Integrators (SI) who may be responsible for the operations of more than one
company’s system, the Select Company button on the top toolbar allows the user

to easily switch between the companies administered by the same login account.

To switch companies:

1. Click the Select Company button.

2. Select the company you want to switch to.

Using DMS Cloud 11

Adding Devices

In order to manage a device via the DMS Cloud software, the device must first be added
into the DMS Cloud device tree. To add a device, you must first upload the device’s
information into DMS Cloud’s database of devices.

Uploading Device Information

You can upload a device’s information into the cloud using any one of the following
methods:

Ensure that your devices are connected to a network with Internet access, as described in

Configure device settings.

• Open the DMS Client app on the device you want to add, and then record the Unique
ID and/or Temporary Pairing Code shown on the screen.

Only select BenQ displays that support the DMS Client app. If your device does not feature the
DMS Client app, use either one of the other methods to upload the device’s information to the
cloud.

• Export the device listings from the DMS Local interface that manages the device(s) you
want to add. See the “Exporting Device Listings” section in the DMS Local user manual
for more information.

• Transfer the device listings via Agent Mode from the DMS Local interface that manages
the device(s) you want to add. See the “Transferring Device Listings to DMS Cloud via
Agent Mode” section in the DMS Local user manual for more information.

Adding Devices in DMS Cloud

Once the information for the device(s) you want to add has been uploaded to the cloud,
follow the steps below to add the devices in DMS Cloud:

1. Click the add button ( ) and then select Add Device.

Using DMS Cloud12

a

b

c

2. In the Add new device pop-up window, choose one of the following options:

- If you uploaded the device’s information using the DMS Client app or DMS Local’s
Agent Mode, select Add via Unique ID and then enter the Unique ID or
Temporary Pairing Code provided for the device.

- If you exported the device’s information in DMS Local, select Import new device
from a file and then select the exported file.

3. Once the list of devices appear, you can choose from the following options:

a. Check the box next to the device(s) you want to add or check the select all box to

select all the devices on the list.

b. Enter a name for the device in the Name field. If you do not enter a name in the

field, the default name for the device (the device’s full model name) will be used.

c. Enter a description for the display in the Description field to provide more

detailed information about the device to be viewed in the Information Tab.

The Name and Description used in DMS Local will not be carried over to DMS Cloud.

Using DMS Cloud 13

4. Once you have finished with the options described above, click Add to add the
selected devices.

5. Once you have finished adding the devices, a success message will appear. Select Ye s
to continue transferring device lists or No to finish the process.

Adding Devices via the BenQ DMS Tool App

You can also use BenQ’s DMS Tool mobile app to add a device to your DMS Cloud
account. To add a device via the DMS Tool App:

1. Search the iOS App Store or Google Play Store for “BenQ DMS Tool” and then
install the app on your mobile device.

2. Log into the BenQ DMS Tool app using the login and password of the DMS Cloud
account you want to add the device to.

3. Open the DMS Client app on the device you want to add.

4. Use the DMS Tool app to scan the QR Code that appears in the DMS Client app
window.

Using DMS Cloud14

Managing Your Devices

Once you have added the device(s) into the DMS Cloud system, the devices will appear
in the device tree on the main page. Initially all newly added device will be listed in the
Uncategorized group of devices.

To help you better organize and identify your devices, DMS Cloud features the following
options:

• Create Device Groups

• Rename Devices

• Delete Devices

Creating Groups

In instances where DMS Cloud is used to manage a large number of devices spread out
over various spaces, organizing devices into groups may be useful to manage your
devices. To create a device group, follow the steps below:

1. Select the All category in the device tree, then click the add button ( ) and select
Add Group.

• To create a sub-group, select the group in the device tree that you want to create the sub­group in and then follow the steps in this section.

• A group cannot be created within the Uncategorized group in the device tree.

Using DMS Cloud 15

2. In the Add New Group pop-up window, enter a name for the group and then click
Add.

3. Once the new group has been created, it will appear in the device tree. You can
begin adding devices to the group by selecting the respective device in the device

tree, dragging it into the group, and then confirming the addition.

A device can only be part of one group at a time.

4. To rename a group, right-click the group you want to rename and select Rename.