Benq Digital Signage Installation Manual

Digital Signage / Interactive Flat Panel Installation Handbook

Copyright

Copyright © 2014 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of

BenQ Corporation to notify any person of such revision or changes.

Table of Contents

Copyright ...................................................................................................................................... 2

Disclaimer ..................................................................................................................................... 2

Video wall installation guide ..................................................................................................... 4

Precautions .................................................................................................................................................. 4

Notes on moving the display................................................................................................................... 4

Installing ........................................................................................................................................................ 5

Installing edge finishing kit (optional) ......................................................................................9

Installation .................................................................................................................................................... 9

Cable extension guide ..............................................................................................................11

Extending the VGA connection using a VGA amplifier/repeater ..................................................12

Extending the HDMI connection using an HDMI amplifier/repeater ........................................... 13

Connecting faceplate ...............................................................................................................................14

Extending USB connection ..................................................................................................................... 15

Additional information ............................................................................................................................19

Troubleshooting ........................................................................................................................22

Connections............................................................................................................................................... 22

Picture / video ...........................................................................................................................................25

Audio........................................................................................................................................................... 28

Remote control......................................................................................................................................... 28

Touch function (selected models only) ...............................................................................................29

OSD menu / control panel / power button ....................................................................................... 30

LED indicators........................................................................................................................................... 31

Power.......................................................................................................................................................... 31

System .........................................................................................................................................................32

Wall mounting / video wall ....................................................................................................................33

Video wall installation guide

Precautions

To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference.

• The video wall must be installed on a flat and level surface which is strong enough to bear its weight.

• If the video wall is mounted with mounting brackets, make sure the brackets are tightened and secured on the wall and are strong enough to bear the weight of the video wall.

• The Liquid Crystal Display (LCD) panel of the display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. Please protect the display with cushions during video wall installation.

• Move a display by holding the handles on the back of the display. Do not touch the LCD panel directly to avoid possible scratches.

• To maintain proper ventilation and heat dissipation, keep at least 60 mm of clear space from the mounted displays to the wall.

• Ensure enough gap between displays to protect your LCD screens from the damage through the direct transfer of weight. See Checking the safe distance between displays on page 7 for details.

Notes on moving the display

The display has limited mechanical strength. To prevent the display from performance failure caused by line defects, front bezel bending, glass scratch/broken, light leakage, etc, it must be handled with care.

• Always move the display by at least two (2) adults.

• Keep the original shipping box and packaging in storage for use in the future when you may need to transport the product.

• When you want to move the display, make sure the four (4) handles are held.

• When you want to place the display face down:

- Prepare a flat and horizontal surface that is larger than the display and spread a thick protective sheet on it. (Fig. 1)

- Lay down the display gently and horizontally.

• When you want to upturn the display:

- Lift the display up horizontally by holding the four (4) handles. Do not lift the display against its corner. (Fig. 2)

- Be careful not to scratch any parts of the display when upturning the display. (Fig. 3)

4 Video wall installation guide

- Stand the display vertically to make sure the its weight spread evenly on the surface. (Fig.

Support surface

(Fig.1) (Fig. 2)

(Fig. 3) (Fig. 4)

• Check the shock label on the outside of the product carton. The shock indicator on the label will turn red if the display/package is improperly handled.

Installing

You can cascade the displays in landscape or portrait mode as desired. Mind the space between displays during installation.

Cascading displays in landscape or portrait mode

1. Install the mounting bracket to the wall following the instruction manual of the wall mounting bracket. Make sure the mounting bracket is vertically and horizontally placed.

2. Attach the provided gap inspection pads to the display edges as instructed in Step 1~3 in

Checking the safe distance between displays on page 7.

3. Mount and fasten the display on the mounting bracket or stand by tightening the screws through the respective holes with a Phillips (cross) screwdriver. Do not place one display directly on another as the stacked LCD screens may be damaged by the weight.

5 Video wall installation guide

4. Start your video wall from the bottom left or bottom right. Finish one row and then

Landscape mode Portrait mode

For height adjustment

For tilt adjustment 1

For tilt adjustment 2

For height adjustment

For tilt adjustment

(Recommended)

(Not recommended)

move up to finish the next row. Once a display has been installed, check the horizontal and vertical level immediately using a professional measuring tool.

5. Place your displays as close to each other as possible but an appropriate space of at least 0.5 mm should be kept. Check the gap between displays as instructed in Step 4~5 in Checking the safe distance between

6. To maintain proper ventilation and heat dissipation, keep at least 60 mm of clear space from the mounted displays to the wall.

60mm (1.52")

displays on page 7.

Various mounting brackets may be available to you, but only some of them are suitable for a video wall.

6 Video wall installation guide

Checking the safe distance between displays

Adhesive tape with peeling sheet

Front panel

During video wall installation, you might want to place the displays as close to each other as possible. Note the LCD screens may be damaged through the direct transfer of weight if an appropriate distance is not kept between displays. The recommended gap between displays may vary depending on your purchased models as listed below.

Model name Recommended gap between displays

PH460 ≥ 0.5 mm

PL460 ≥ 0.5 mm

PH550 ≥ 0.5 mm

Actual bezel-to-bezel dimensions may exceed the listed minimum values (5.4mm for PH460/PL460 and 5.3mm for PH550) due to different tiling methods.

You are provided with gap inspection pads to ensure appropriate space between the cascaded displays during video wall installation.

1. Get one of the provided gap inspection pads and fold it as illustrated.

2. Remove the peeling sheet from the gap inspection pad.

3. Stick the pad to the edge where another display will be stacked as illustrated. Each edge should have 3 gap inspection pads attached.

7 Video wall installation guide

4. After the displays are mounted and fastened, check if the space between each display is just enough for removing the gap inspection pad smoothly. If the pad is trapped, adjust the screws to release more space.

5. Insert the pad again and swipe the pad horizontally and vertically between the gap to ensure it can move smoothly. Ignore the black tapes on the edge if they stop you. Refer to Recommended gap between

displays on page 7 for the minimum

distance required for each model.

8 Video wall installation guide

Installing edge finishing kit (optional)

Whether used as a standalone unit or as a part of a video wall, the edge finishing kit will transform your display into a most stylish and elegant display.

Inside your edge finishing kit you will find the following components:

Cosmetic Plates

Top (A) Bottom (B) Left (C) Right (D)

Flat Enclosure (E) Corner Enclosure (F) M3 x 5 mm Screw (G) M4 x 6 mm Screw (H)

Installation

For standalone unit

1. Mount the cosmetic plates in their respective places on the edge of your display, and screw in to place using the 6 mm M4 screws.

2. On each corner, mount a corner enclosure piece and fasten each one with 4 of the 5 mm M3 screws.

9 Installing edge finishing kit (optional)

For a landscape video wall

1. Mount the cosmetic plates in their respective places on the edge of your display, and screw in to place using the 6mm M4 screws.

For a portrait video wall

2. On each corner, mount a corner enclosure piece and fasten each one with 4 of the 5mm M3 screws. Where the displays meet, use a flat enclosure piece, and fasten each of these too with 4 of the 5mm M3 screws.

When mounting, make sure that all edge enclosure pieces are fitted to the respective positions (i.e. bottom to bottom, etc.)

1. Mount the cosmetic plates in their respective places on the edge of your display, and screw in to place using the 6mm M4 screws.

When mounting, make sure that all edge enclosure pieces are fitted to the respective positions (i.e. bottom to bottom, etc). When rotating, the RIGHT side of the displays should be on the bottom.

10 Installing edge finishing kit (optional)

+ 23 hidden pages