BenQ DH550C User Guide

DH551C/DH550C/DL550C
Double Sided Display
User Manual

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.

Copyright

Copyright 2015 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.

Table of Contents 3

Table of Contents

Disclaimer.............................................................................. 2

Copyright............................................................................... 2

Important Safety Instructions ........................................... 4

Safety precautions and maintenance ........................................... 4

Usage .................................................................................................. 6

Package content ................................................................... 9

Unpacking.......................................................................................... 9

Packing list...................................................................................... 11

Overview........................................................................................ 12

Setting up the display........................................................ 14

Tearing down the bottom housing........................................... 14

Placing the double sided display into the bottom housing.. 15

Connecting the LVDS and 24V.................................................. 16

Reinstalling the bottom housing covers .................................. 17

Opening the user door for HDMI connector & AC switch

(power cord) ................................................................................. 18

Full size stand installation ........................................................... 19

Using the remote control........................................................... 21

OSD menu ..................................................................................... 22

Troubleshooting ................................................................. 26

Specifications....................................................................... 27

Product Dimensions.......................................................... 28

7/20/15

Important Safety Instructions4

Important Safety Instructions

Safety precautions and maintenance

Use of control, adjustments or procedures other than those specified in this
documentation may result in exposure to shock, electrical hazards and/or
mechanical hazards.

Read and follow these instructions when connecting and using your display:

Operation

• Keep the display out of direct sunlight and away from stoves or any other heat sources.

• Remove any object that could fall into ventilation holes of power box or prevent proper
cooling of the display’s electronics.

• Don’t block the ventilation holes on the power box.

• When positioning the display, make sure the power plug and outlet are easily accessible.

• When turning off the display by detaching the power cord, wait 6 seconds before re­attaching the power cord for normal operation.

• Ensure the use of an approved power cord provided by BenQ at all times. If your power
cord is missing, please contact your local service center.

• Don’t subject the display to severe vibration or high impact conditions during
operation.

• Don’t knock or drop the display during operation or transportation.

• Provide an earthing connection before the mains plug is connected to the mains. And,
when disconnecting the earthing connection, be sure to disconnect after pulling out the
mains plug from the mains.

Maintenance

• To protect your display from possible damage, do not put excessive pressure on the
display.

• Unplug the display if you are not going to use it for an extensive period of time.

• Unplug the display if you need to clean it with a slightly damp cloth. The screen may be
wiped with a dry cloth when the power is off. However, never use organic solvent, such
as, alcohol, or ammonia-based liquids to clean your display.

• To avoid the risk of shock or permanent damage to the set, do not expose the display
to dust, rain, water or an excessively moist environment.

• If your display becomes wet, wipe it with dry cloth as soon as possible.

• If a foreign substance or water gets in your display, turn the power off immediately and
disconnect the power cord. Then remove the foreign substance or water.

• Don’t store or use the display in locations exposed to heat, direct sunlight or extreme
cold.

Important Safety Instructions 5

Read and follow these instructions when connecting and using
your display

• Unplug the display if you are not going to use it for an extensive period of time.

• Unplug the display if you need to clean it with a slightly damp cloth. The screen may be
wiped with a dry cloth when the power is off. However, never use alcohol, solvents or
ammonia-based liquids.

• Keep the display out of direct sunlight and away from stoves or any other heat sources.

• Remove any object that could fall into the vents or prevent proper cooling of the
display’s electronics.

• Don’t block the ventilation holes on the power box.

• Keep the display dry. To avoid electric shock or permanent damage, do not expose it to
rain or excessive moisture.

• When turning off the display by detaching the power cable or DC power cord, wait for
6 seconds before re-attaching the power cable or DC power cord for normal

operation.

• When positioning the display, make sure the power plug and outlet are easily accessible.

• Consult a service technician if the display does not operate normally after having
followed the instructions in this manual.

Important Safety Instructions6

There is a user door at the front side.

Back SideFront Side

Usage

Remote controller precautions

Power function of the remote controller works only when pointing to the front side of
the display; the other functions work at either side.

Power connection to the device

The display shall be installed nearby the sockets for easy access to the power.

Important Safety Instructions 7

screws (M3x6.5mm)

Please put the IPC I/O interface down.

IPC (Industrial PC) installation

• This display contains a plate metal to be attached to your IPC.

• The relative position of the screw holes is shown below. You can choose proper screw
holes to apply.

• The dimension of IPC space: 270*181*26.5mm

1. Tear down the IPC
fixed sheet metal
first.

Important Safety Instructions8

2. Set & fix the IPC &
Reinstall the IPC
fixed sheet metal
with 4 screws
(M3x6.5mm).

3. Set & fix the IPC
(Don’t need reinstall
the IPC fixed sheet
metal.) with 4
screws
(M3x6.5mm).

Package content 9

Package 1

Package content

Unpacking

• This product is packed in a carton together with the standard accessories.

• Due to the size and weight of this display, it is recommended to move it with at least
two people.

• After opening the carton, ensure that the contents are complete and in good condition.