Benq 9H.LJKLA.TBE User Manual

LCD Monitor

User Manual

EX Series

Copyright

Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1. Make sure your computer is connected to the Internet.

2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.

• User manual and related document: www.BenQ.com > Support > Download & FAQ > model name >

User Manual

• Drivers and applications: www.BenQ.com > Support > Download & FAQ > model name > Software

Power safety

10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet

should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not

sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

• Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or

frayed.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to

H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F

or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN

INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter

will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the

battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is

damaged or exposed to excess moisture.

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on

the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Typographics

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components, data, or

personal injury caused by misuse and improper operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.

Table of Contents

Copyright ......................................................................................................................................................... 2

Product support ............................................................................................................................................ 3

Getting started ............................................................................................................................................... 8

Getting to know your monitor ................................................................................................................10

Front view........................................................................................................................................................................ 10

Bottom view.................................................................................................................................................................... 10

Back view ......................................................................................................................................................................... 10

Connections ..............................................................................................................................................................................11

How to assemble your monitor hardware ............................................................................................ 12

How to detach the stand and the base ...............................................................................................................................17

Using the monitor wall mounting kit ..................................................................................................................................19

Getting the most from your BenQ monitor .........................................................................................20

Downloading the LCD Monitor driver files from the Internet........................................................................... 20

How to install the monitor on a new computer ..............................................................................................................21

How to upgrade the monitor on an existing computer .................................................................................................22

How to install on Windows 10 system ..............................................................................................................................23

How to install on Windows 8 (8.1) system .......................................................................................................................24

How to install on Windows 7 system ................................................................................................................................25

How to adjust your monitor ....................................................................................................................26

The control panel........................................................................................................................................................... 26

5-way controller and basic menu operations ....................................................................................................................27

Setting up your monitor for different scenarios ..................................................................................................... 28

Switching the inputs quickly with the looping key.................................................................................................. 29

Working with the Quick Menu................................................................................................................................ 30

Available menu options to each Color Mode .................................................................................................................32

Adjustable OSD settings............................................................................................................................................... 32

Working with the HDRi hot key................................................................................................................................ 33

Adjusting screen brightness automatically (Bright Intelligence Plus).................................................................. 33

Working with HDR technology.................................................................................................................................. 34

Choosing an audio scenario......................................................................................................................................... 35

Adjusting display mode ................................................................................................................................................. 35

Choosing an appropriate color mode ....................................................................................................................... 35

Connecting the monitor to your MacBook series product ..........................................................................

Enabling color vision accessibility (Color Weakness)........................................................................................ 35

Activating FreeSync Premium...................................................................................................................................... 35

Working with Video Format Support technology.................................................................................................. 36

Initial setup for playing games at 144 Hz .................................................................................................................. 36

....... 35

Navigating the main menu .........................................................................................................................38

Input menu ...............................................................................................................................................................................39

Quick Menu ............................................................................................................................................................................40

Color Mode menu ................................................................................................................................................................42

Eye care menu ........................................................................................................................................................................45

Audio menu .............................................................................................................................................................................47

System menu ..........................................................................................................................................................................48

Troubleshooting ...........................................................................................................................................51

Frequently asked questions (FAQ)............................................................................................................................. 51

Need more help?............................................................................................................................................................ 53

6/15/20 EX10-EM-V0

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Quick Start Guide

Safety Instructions

Regulatory Statements

Power Cord (Picture may differ from product supplied

for your region.)

Quick Start Guide

Safety

Instructions

Regulatory

Statements

I/O Cover

Video Cable: HDMI

Video Cable: DP (Optional accessory)

Video Cable: DP to mini DP (Optional accessory)

Audio Cable (Optional accessory)

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

Getting to know your monitor

132

10811912

Front view

Bottom view

1. Light sensor

2. Cable management hole

3. HDRi hot key

Back view

4. Speakers

5. Looping key

6. 5-way controller

7. Power button

8. Headphone jack

9. HDMI socket x 2

10. DisplayPort socket

11. AC power input jack

12. Kensington lock slot

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

Connections

PC / Notebook / Gaming console

Headphone

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 14.

1 1

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.

• Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Attach the monitor stand to the monitor base as illustrated until it locks in place.

Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back.

Orient and align the stand arm with the monitor, then push them together until they click and lock into place.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited.

2. Connect the power cable to the monitor.

Pass the cable through the cable management hole on the stand arm first.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the other

end to a power outlet just yet.

1 3

3. Connect the video cable.

or or

The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region.

• Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

• Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

4. Connect the audio cable.

You may connect headphones to the headphone jack found on the back side of the monitor.

5. Organize the cables.

Allow enough cable length while cabling to avoid loose connection and to save the pins or socket connectors from being bent or broken.

6. Install the I/O cover.

Align the I/O cover with the holes on the back of the monitor, and press the sides and the bottom of the cover against the holes to lock it into place. Push from the bottom of the cover and check if the it has been installed properly.

7. Adjust the monitor height.

To adjust the monitor height, hold both the top and the bottom of the monitor to lower the monitor or lift it up to the desired height.

Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited.

Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. Never place your hand on the stand either when tilting the monitor upward or downward. Keep children out of reach of the monitor while performing this operation.

8. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

1 5

Turn on the monitor by pressing the power button on the

Input

HDMI1: Cinema

HDMI2: Game

DP: Standard

monitor.

Turn on the computer too. If you have multiple video sources, press the looping key and the 5-way controller to select an input source.

Follow the instructions in Getting the most from your

BenQ monitor on page 20 to install the monitor software.

To extend the service life of the product, we recommend that you use your computer's power management function.

9. Setting up the monitor for certain scenarios.

You are prompted to set the monitor to work in specified scenarios when powering on the monitor for the first time. See Setting up your monitor for different scenarios on page 28 to complete the configuration.

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