Benq 9H.JJ177.14E User Manual

MS550/MX550/MW550/ MH550/TH550

Digital Projector User Manual

V 1.01

Warranty and Copyright information

Limited warranty

BenQ warrants this product against any defects in material and workmanship, under normal usage and storage.

Proof of purchase date will be required with any warranty claim. In the event this product is found to be defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be replacement of any defective parts (labor included). To obtain warranty service, immediately notify the dealer from which you purchased the product of any defects.

Important: The above warranty shall be void if the customer fails to operate the product in accordance with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the projector in a dusty environment. This warranty gives you specific legal rights, and you may have other rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright © 2018 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.

*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are copyrights of their respective companies or organizations.

Patents

Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.

2 Warranty and Copyright information

Table of Contents

Warranty and Copyright information ................................................................................ 2

Important safety instructions .............................................................................................. 4

Introduction .......................................................................................................................... 7

Shipping contents ....................................................................................................................................... 7

Projector exterior view ............................................................................................................................ 8

Controls and functions.............................................................................................................................. 9

Positioning your projector ................................................................................................. 12

Choosing a location ................................................................................................................................. 12

Obtaining a preferred projected image size....................................................................................... 13

Mounting the projector........................................................................................................................... 16

Adjusting the projected image ..............................................................................................................17

Connection .......................................................................................................................... 19

Operation ............................................................................................................................ 21

Starting up the projector ........................................................................................................................21

Using the menus ....................................................................................................................................... 22

Securing the projector ............................................................................................................................ 24

Switching input signal ...............................................................................................................................25

Shutting down the projector ................................................................................................................. 26

Direct power off ...................................................................................................................................... 26

Menu operation ................................................................................................................... 27

Basic menu ............................................................................................................................................... 27

Advanced menu ..................................................................................................................................... 29

Maintenance ........................................................................................................................ 37

Care of the projector .............................................................................................................................. 37

Lamp information ..................................................................................................................................... 38

Troubleshooting ................................................................................................................. 44

Specifications ...................................................................................................................... 45

Projector specifications ..........................................................................................................................45

Dimensions ................................................................................................................................................46

Timing chart............................................................................................................................................... 47

3 Table of Contents

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product.

1. Please read this manual before you operate your projector. Save it for future reference.

2. Do not look straight at the projector lens during operation. The intense light beam may damage your eyes.

3. Refer servicing to qualified service personnel.

6. In some countries, the line voltage is NOT stable. This projector is designed to operate safely within a mains voltage between 100 to 240 volts AC, but could fail if power cuts or surges of ±10 volts occur. In areas where

the mains voltage may fluctuate or cut out, it is recommended that you connect your projector through a power stabilizer, surge protector or uninterruptible power supply (UPS).

7. Do not block the projection lens with any objects when the projector is under operation as this could cause the objects to become heated and deformed or even cause a fire. To temporarily turn off the lamp, use the blank function.

4. Always open the lens shutter (if any) or

remove the lens cap (if any) when the projector lamp is on.

5. The lamp becomes extremely hot during operation. Allow the projector to cool for approximately 45 minutes prior to removing the lamp assembly for replacement.

8. Do not operate lamps beyond the rated lamp life. Excessive operation of lamps beyond the rated life could cause them to break on rare occasions.

4 Important safety instructions

9. Never replace the lamp assembly or any electronic components unless the projector is unplugged.

10. Do not place this product on an unstable cart, stand, or table. The product may fall, sustaining serious damage.

11. Do not attempt to disassemble this projector. There are dangerous high voltages inside which may cause death if you should come into contact with live parts. The only user serviceable part is the lamp which has its own removable cover.

Under no circumstances should you ever undo or remove any other covers. Refer servicing only to suitably qualified professional service personnel.

13. Always place the projector on a level, horizontal surface during operation.

- Do not use if tilted at an angle of more than 10 degrees left to right, nor at angle of more than 15 degrees front to back. Using the projector when it is not fully horizontal may cause a malfunction of, or damage to, the lamp.

14. Do not stand the projector on end vertically. Doing so may cause the projector to fall over, causing injury or resulting in damage to the projector.

15. Do not step on the projector or place any objects upon it. Besides probable physical damage to the projector, doing so may result in accidents and possible injury.

12. Do not block the ventilation holes.

- Do not place this projector on a blanket, bedding or any other soft surface.

- Do not cover this projector with a cloth or any other item.

- Do not place inflammables near the projector.

If the ventilation holes are seriously obstructed, overheating inside the projector may result in a fire.

16. When the projector is under operation, you may sense some heated air and odor from its ventilation grill. It is a normal phenomenon and not a product defect.

5 Important safety instructions

17. Do not place liquids near or on the projector.

3000 m

(10000 feet)

0 m

(0 feet)

Liquids spilled into the projector may cause it to fail. If the projector does become wet, disconnect it from the power supply's power outlet and call BenQ to have the projector serviced.

18. This product is capable of displaying inverted images for ceiling/wall mount installation.

20. Do not place this projector in any of the following environments.

- Space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air around the projector.

- Locations where temperatures may become excessively high, such as the inside of a car with all windows rolled up.

- Locations where excessive humidity, dust, or cigarette smoke may contaminate optical components, shorten the projector's life span and darken the image.

- Locations near fire alarms

- Locations with an ambient temperature above 40°C / 104°F

- Locations where the altitudes are higher than 3000 m (10000 feet).

19. This apparatus must be earthed.

Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.

6 Important safety instructions

Introduction

Digital Projector

Quick Start Guide

Shipping contents

Carefully unpack and verify that you have all of the items shown below. If any of these items are missing, please contact your place of purchase.

Standard accessories

Projector

Remote control with

Quick start guide Warranty card* Power cord

• The supplied accessories will be suitable for your region, and may differ from those illustrated.

• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Optional accessories

1. Spare lamp kit

2. 3D glasses

Replacing the remote control batteries

1. Press and open the battery cover, as illustrated.

batteries

3. Dust filter

VGA cable

2. Remove the old batteries (if applicable) and install two AAA batteries. Make sure that the positive and negative ends are positioned correctly, as illustrated.

3. Replace the battery cover until it clicks into place.

• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen, bathroom, sauna, sunroom or in a closed car.

• Replace only with the same or equivalent type recommended by the battery manufacturer.

• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for your region.

• Never throw the batteries into a fire. There may be danger of an explosion.

• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the batteries to avoid damage to the remote control from possible battery leakage.

7 Introduction

Projector exterior view

8 3

11 12

1513

1. Focus ring and Zoom ring

2. Vent (air exhaust)

3. Adjuster feet

4. Projection lens

5. IR remote sensor

6. External control panel (See Controls and functions on page 9.)

7. Lamp cover

8. Vent (air inlet)

12. RGB (PC) signal input jack

13. RGB (PC) signal output jack

14. RS-232 control port

15. USB Mini-B port

16. S-Video input jack

17. Video input jack

18. AC power jack

19. Kensington anti-theft lock slot

20. Wall mount holes

9. Audio input jack Audio output jack

10. HDMI 1 input port

11. HDMI 2 input port

8 Introduction

Controls and functions

All the key presses described in this document are available on the remote control or projector.

Projector & Remote control

1 2

5 6 7

3 4

9 15 16 17

1. POWER

Toggles the projector between standby mode and on.

ON/ Off

Toggles the projector between standby mode and on.

2. POWER indicator light/TEMPerature warning light/LAMP indicator light (See Indicators on page 43.)

3. IR remote sensor

4. BACK

Goes back to previous OSD menu, exits and saves menu settings.

5. Arrow keys ( , , , )

When the On-Screen Display (OSD) menu is activated, these keys are used as directional arrows to select the desired menu items and to make adjustments.

Keystone keys ( , )

Displays the keystone correction page.

Vol um e ke ys /

Decreases or increase the projector volume.

9 Introduction

6. SOURCE

14. SMART ECO

Displays the source selection bar.

7. ECO BLANK

Used to hide the screen picture.

Do not block the projection lens from projecting as this could cause the blocking object to become heated and deformed or even cause a fire.

8. OK

Confirms the selected On-Screen Display (OSD) menu item.

9. AUTO

Automatically determines the best picture timings for the displayed image when PC signal (analog RGB) is selected.

10. MENU

Turns on the On-Screen Display (OSD) menu.

11. Source selection button: PC 1

Selects PC 1 input source for display.

Displays the Lamp Mode menu for selecting a suitable lamp operating mode.

15. FREEZE

Freezes the projected image.

16. ASPECT

Selects the display aspect ratio.

17. Volume keys /

Decreases or increase the projector volume.

18. ZOOM+/ZOOM-

Magnifies or reduces the projected picture size.

19. QUICK INSTALL

Quickly selects several functions to adjust the projected image and displays the test pattern.

20.

Toggles projector audio between on and off.

12. Source selection button: HDMI

Selects HDMI input source for display.

13. PAGE +/PAG E-

Operate your display software program (on a connected PC) which responds to page up/down commands (like Microsoft PowerPoint).

10 Introduction

Remote control effective range

The remote control must be held at an angle within 30 degrees perpendicular to the projector's IR remote control sensor(s) to function correctly. The distance between the remote control and the sensor(s) should not exceed 8 meters (~ 26 feet).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the projector that might obstruct the infra-red beam.

• Operating the projector from the front • Operating the projector from the top

11 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration:

• Size and position of your screen

• Electrical outlet location

• Location and distance between the projector and the rest of your equipment

You can install your projector in the following ways.

1. Front Table

Select this location with the projector placed on the table in front of the screen. This is the most common way to position the projector for quick setup and portability.

3. Front Ceiling

Select this location with the projector suspended upside-down in front of the screen. Purchase the BenQ Projector Ceiling/Wall Mount Kit from your dealer to mount your projector.

2. Rear Table

Select this location with the projector placed on the table behind the screen. Note that a special rear projection screen is required.

4. Rear Ceiling

Select this location with the projector suspended upside-down from behind the screen. Note that a special rear projection screen and the BenQ Projector Ceiling/Wall Mount Kit are required for this installation location.

After turning on the projector, go to Advanced Menu - Settings > Projector Installation > Projector Installation and press / to select a setting.

You can also use QUICK INSTALL on the remote control to access this menu.

12 Positioning your projector

Obtaining a preferred projected image size

Projection distance

Center of lens

Screen

4:3 Screen diagonal

Offset

The distance from the projector lens to the screen, the zoom setting (if available), and the video format each factors in the projected image size.

Projection dimensions

MS550/MX550

• The screen aspect ratio is 4:3 and the projected picture is in a 4:3 aspect ratio

Screen size Projection distance (mm)

Inch mm (max. zoom) (min. zoom)

30 762 457 610 1195 1253 1311 45

40 1016 610 813 1593 1670 1748 61

50 1270 762 1016 1991 2088 2184 76

60 1524 914 1219 2390 2505 2621 91

70 1778 1067 1422 2788 2923 3058 107

80 2032 1219 1626 3186 3341 3495 122

90 2286 1372 1829 3584 3758 3932 137

100 2540 1524 2032 3983 4176 4369 152

110 2794 1676 2235 4381 4593 4806 168

120 3048 1829 2438 4779 5011 5243 183

130 3302 1981 2642 5178 5428 5679 198

140 3556 2134 2845 5576 5846 6116 213

150 3810 2286 3048 5974 6264 6553 229

160 4064 2438 3251 6372 6681 6990 244

170 4318 2591 3454 6771 7099 7427 259

180 4572 2743 3658 7169 7516 7864 274

190 4826 2896 3861 7567 7934 8301 290

200 5080 3048 4064 7965 8352 8738 305

250 6350 3810 5080 9957 10439 10922 381

300 7620 4572 6096 11948 12527 13106 457

H (mm) W (mm)

Min distance

Average

Max distance

Offset (mm)Diagonal

For example, if you are using a 120-inch screen, the recommended projection distance is 5011 mm.

If your measured projection distance is 6200 mm, the closest match in the "Projection distance (mm)" column is 6264 mm. Looking across this row shows that a 150'' (about 3.8 m) screen is required.

To optimize your projection quality, we suggest to do the projection within non-gray area.

All measurements are approximate and may vary from the actual sizes. BenQ recommends that if you intend to permanently install the projector, you should physically test the projection size and distance using the actual projector in situ before you permanently install it, so as to make allowance for this projector's optical characteristics. This will help you determine the exact mounting position so that it best suits your installation location.

13 Positioning your projector

MW550

Projection distance

Center of lens

Screen

16:10 Screen diagonal

Offset

• The screen aspect ratio is 16:10 and the projected picture is in a 16:10 aspect ratio

Screen size Projection distance (mm)

Inch mm (max. zoom) (min. zoom)

30 762 406 646 1002 1050 1098 0

40 1016 538 862 1335 1400 1465 0

50 1270 673 1077 1669 1750 1831 0

60 1524 808 1292 2003 2100 2197 0

70 1778 942 1508 2337 2450 2563 0

80 2032 1007 1723 2671 2800 2929 0

90 2286 1212 1939 3005 3150 3295 0

100 2540 1346 2154 3339 3500 3662 0

110 2794 1481 2369 3672 3850 4028 0

120 3048 1615 2585 4006 4200 4394 0

130 3302 1750 2800 4340 4550 4760 0

140 3556 1885 3015 4676 4900 5126 0

150 3810 2019 3231 5008 5250 5492 0

160 4064 2154 3446 5342 5600 5859 0

170 4318 2289 3662 5676 5950 6225 0

180 4572 2423 3877 6009 6300 6591 0

190 4826 2558 4092 6343 6650 6957 0

200 5080 2692 4308 6677 7000 7323 0

250 6350 3365 5385 8346 8750 9154 0

300 7620 4039 6462 10016 10500 10985 0

H (mm) W (mm)

Min distance

Average

Max distance

Offset (mm)Diagonal

For example, if you are using a 120-inch screen, the recommended projection distance is 4200 mm.

If your measured projection distance is 5200 mm, the closest match in the "Projection distance (mm)" column is 5250 mm. Looking across this row shows that a 150'' (about 3.8 m) screen is required.

14 Positioning your projector

To optimize your projection quality, we suggest to do the projection within non-gray area.

MH550/TH550

Projection distance

Center of lens

Screen

16:9 Screen diagonal

Offset

• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Screen size Projection distance (mm)

Inch mm (max. zoom) (min. zoom)

30 762 374 664 990 1039 1089 30

40 1016 498 886 1319 1386 1452 40

50 1270 623 1107 1649 1732 1815 50

60 1524 747 1328 1979 2079 2178 60

70 1778 872 1550 2309 2425 2541 70

80 2032 996 1771 2639 2772 2905 80

90 2286 1121 1992 2969 3118 3268 90

100 2540 1245 2214 3299 3465 3631 100

110 2794 1370 2435 3628 3811 3994 110

120 3048 1494 2657 3958 4158 4357 120

130 3302 1619 2878 4288 4504 4720 130

140 3556 1743 3099 4618 4850 5083 139

150 3810 1868 3321 4948 5197 5446 149

160 4064 1992 3542 5278 5543 5809 159

170 4318 2117 3763 5608 5890 6172 169

180 4572 2241 3985 5937 6236 6535 179

190 4826 2366 4206 6267 6583 6898 189

200 5080 2491 4428 6597 6929 7261 199

250 6350 3113 5535 8246 8661 9077 249

300 7620 3736 6641 9896 10394 10892 299

H (mm) W (mm)

Min distance

Average

Max distance

Offset (mm)Diagonal

For example, if you are using a 120-inch screen, the recommended projection distance is 4158 mm.

If your measured projection distance is 5200 mm, the closest match in the "Projection distance (mm)" column is 5197 mm. Looking across this row shows that a 150'' (about 3.8 m) screen is required.

To optimize your projection quality, we suggest to do the projection within non-gray area.

15 Positioning your projector

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