Benq 9H.F4CTK.NA2 User Manual

Digital Signage/IFP Installation Handbook

Copyright

Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of

BenQ Corporation to notify any person of such revision or changes.

Copyright ...................................................................................................................................... 2

Disclaimer ..................................................................................................................................... 2

Display installation guide ........................................................................................................... 5

Precautions .................................................................................................................................................. 5

Notes on moving the display................................................................................................................... 5

Notes on installing the display................................................................................................................. 7

Notes on using the remote control....................................................................................................... 8

Cable extension guide ............................................................................................................................... 9

Video wall installation guide ...................................................................................................20

Precautions ................................................................................................................................................ 20

Notes on moving the display................................................................................................................. 20

Installing ...................................................................................................................................................... 20

Installing edge finishing kit: PL460/PH460/PH550/PL550 ................................................................24

Making a daisy chain .................................................................................................................................26

Different types of daisy chain ................................................................................................................ 28

Operating Instructions of Edge Alignment Kit / Pin: PL490/PL552 ..............................................39

Tiling: PL490/PL552 ................................................................................................................................. 43

Special signage installation guide ............................................................................................45

D series Full HD 55-inch dual-side display......................................................................................... 45

Mounting installation ................................................................................................................48

Ceiling Mount............................................................................................................................................ 48

Notice ......................................................................................................................................................... 51

U-Mount .....................................................................................................................................................53

H-mount .....................................................................................................................................................57

Digital Signage BH28x/38x ......................................................................................................58

Installation notice ..................................................................................................................................... 58

Adjusting the OSD setting...................................................................................................................... 58

Troubleshooting ........................................................................................................................59

Connections............................................................................................................................................... 59

Picture / video ...........................................................................................................................................62

Audio........................................................................................................................................................... 65

Remote control......................................................................................................................................... 65

Touch function (selected models only) ...............................................................................................66

OSD menu / control panel / power button ....................................................................................... 67

LED indicators........................................................................................................................................... 68

Power.......................................................................................................................................................... 68

System: PL460, PH460, PL550, PH550 ................................................................................................69

Troubleshooting: PL490, PL552 ............................................................................................................70

Wall mounting / video wall ....................................................................................................................72

Preventing afterimage burn-in ................................................................................................73

Appendix 1: installation checklists ........................................................................................ 74

Before installation.................................................................................................................................... 74

After installation .......................................................................................................................................75

Warranty information .............................................................................................................................76

Appendix 2: basic troubleshooting checklists ....................................................................77

Part I: customer feedback form (customer information and description of problem) ........... 77

Part II: problem resolving attempt & troubleshooting .....................................................................79

Pictures for reference .............................................................................................................................84

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Display installation guide

To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference.

At the end of this Installation Handbook are installation checklists that help you to ensure the necessary steps have been completed. Make sure to have the checklists by hand before performing a new installation.

Precautions

• The display must be installed on a flat and level surface which is strong enough to bear its weight.

• If the display is mounted with a mounting bracket, make sure the bracket is tightened and secured on the wall and is strong enough to bear the weight of the display.

• The Liquid Crystal Display (LCD) panel of the display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. Please protect the display with cushions during installation.

• Move a display by holding the handles on the back of the display. Do not touch the LCD panel directly to avoid possible scratches. Do not move a display by holding its frames.

• To maintain proper ventilation and heat dissipation, keep at least 60 mm of clear space from the mounted displays to the wall.

Notes on moving the display

The display has limited mechanical strength. To prevent the display from performance failure caused by line defects, front bezel bending, glass scratch/broken, light leakage, etc, it must be handled with care. Keep the original shipping box and packaging in storage for use in the future when you may meed to transport the product.

When you want to move the display, make sure the four (4) handles are held.

5 Display installation guide

Always move the display by at least two (2) adults with both hands.

90° 90°

Lay down the display gently and horizontally.

When you want to place the display face down, prepare a flat and horizontal surface that is larger than the display and spread a thick protective sheet on it.

Be careful not to scratch any parts of the display when upturning the display.

Lift the display up horizontally by holding the four (4) handles. Do not lift the display against its corner.

6 Display installation guide

When you want to upturn the display, stand the display

Alignment screw

Wall mount kit

vertically to make sure its weight spread evenly on the surface.

• Check the shock label on the outside of the product carton. The shock indicator on the label will turn red if the display/package is improperly handled.

Notes on installing the display

Installation of this display should only be performed by two (2) qualified technicians. Failure to install this display properly may cause injuries and damages to the personnels and the display itself.

• Be sure to use the alignment screw(s) to set the vertical alignment when installing the display.

• Leave some space in advance when installing the display. Use the alignment screw(s) on the bracket to reduce the gap between the display to avoid collision.

• It is recommended to use the bracket which can be adjusted vertically and horizontally.

7 Display installation guide

Notes on using the remote control

30°

Point and aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. Do not let the remote control become wet or

place it in humid environments (like bathrooms).

When using the remote control, confirm there is no object between the remote control and the remote sensor of the product.

Operate the remote control from a location closer to the display’s remote control sensor window. Adjust the distance between the remote control and the display.

Straight-line distance: 8 meters Transmit angle: ± 30°

The sensor window’s position may vary by models.

When using the remote control, make sure the display’s remote control sensor window is NOT exposed to direct sunlight or strong reflected light, e.g. tile flooring.

8 Display installation guide

Cable extension guide

This guide provides additional information about how to extend VGA, HDMI and USB connections as required in the environment where you set up your BenQ digital signage and interactive flat panel displays. Refer to the instructions in this guide and the User Manual of your BenQ display to ensure stable and optimal performance.

Pay attention to the following notes when you connect cables:

• Turn off all devices before making connections.

• Use certified, high-quality cables and signal amplifiers/repeaters.

• Familiarize yourself with the ports and sockets on the display and the devices you want to connect. Be aware that incorrect connections may adversely affect picture quality.

• Do not remove cables from the ports and sockets by pulling the cable itself. Always grasp and pull the connectors at the end of the cable.

• Ensure that all cables are fully inserted and firmly seated for proper pin contact.

9 Display installation guide

Extending the VGA connection using a VGA amplifier/repeater

D-Sub (15-pin)

cable

Audio cable

Computer

D-Sub (15-pin)

cable

VGA signal

amplifier/repeater

Display

Audio input jackVGA input

jack

If you need to connect the display to a computer or other VGA source devices over a long distance (over 3 meters), a VGA signal amplifier must be used to boost the signal and prevent potential display quality problems like interference and ghosting.

1. Connect the VGA input jack on the display to the VGA output jack on the VGA signal amplifier/repeater using a D-Sub (15-pin) cable.

2. Connect the VGA output jack on the computer to the VGA input jack on the VGA signal amplifier/repeater using a D-Sub (15-pin) cable.

3. Connect the computer’s audio output jack to the audio input jack on the display using a suitable audio cable.

• Refer to the User Manual of your display for the location of VGA and corresponding audio input jacks.

• The audio cable, VGA signal amplifier/repeater and additional VGA cable are not supplied and should be purchased separately.

10 Display installation guide

Extending the HDMI connection using an HDMI amplifier/repeater

HDMI cable

DVD/Blu-ray player or computer

HDMI signal

amplifier/repeater

HDMI input jack

Display

Although there is not an official limit on HDMI cable length (as it mainly depends on the quality of the HDMI cable), in order to prevent potential display quality problems like interference and ghosting, if you need to connect the display to a computer or an A/V device (such as a DVD or Blu-ray player) over 5 meters, deployment of an HDMI signal amplifier is highly recommended.

1. Connect the HDMI input jack on the display to the HDMI output jack on the HDMI signal amplifier/repeater.

2. Connect the HDMI input jack on the HDMI signal amplifier/repeater to the HDMI output jack on the HDMI source device using an HDMI cable.

• Refer to the User Manual of your display for the location of HDMI input jacks.

• The HDMI cables and HDMI signal amplifier/repeater are not supplied and should be purchased separately.

11 Display installation guide

Connecting faceplate

Faceplate

USB cable

Computer

USB cable

Display

USB port

1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB port on the faceplate.

2. Connect the computer to the faceplate using a suitable USB cable.

• Refer to the User Manual of your display for the location of USB port.

• Any cable used in prior installations for other displays and projectors in the same location should not be used for a new installation of the display.

• Use only a high-quality faceplate.

• The total cable length between the display, computer and faceplate should not exceed 5 meters. If you need to extend the length of USB connection, refer to "Extending USB connection" on page 13.

12 Display installation guide

Extending USB connection

USB cable

Active USB extension cable

Computer

Display

USB port

Extending USB connection using an active (powered) USB extension cable

You can use a commercially available active (powered) USB extension cable on the market to extend the length of USB connection. The active USB extension cable helps boost the USB signal as well as provides sufficient bus power for the connected USB device.

1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB type-A port on the active USB extension cable.

2. Connect the type-A plug of the active USB extension cable to the USB port of a computer.

• Refer to the User Manual of your display for the location of USB port.

• For best results, use only a certified active USB extension cable.

• The type of USB port and plug on the active USB extension cable may be different from the description above. Use a USB cable that matches the USB jack on the display and the USB port on the extension cable.

• The length of the USB cable used to connect the display to the USB extension cable should not exceed 5 meters.

Extending USB connection using an active (powered) USB-CAT converter

You can use a commercially available active (powered) USB-CAT converter (extender) on the market to extend the length of USB connection over a Category 5/5e/6 network cable.

1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB type-A port on the active USB-CAT converter.

2. Connect a Category 5/5e/6 network cable to the RJ-45 LAN ports on the converter.

13 Display installation guide

3. Connect the converter to a computer using a suitable USB cable.

USB cable

Category 5/5e/6

network cable

USB cable

USB-CAT converter

Computer

Display

USB port

• Refer to the User Manual of your display for the location of USB port.

• Refer to the documentation of the active USB-CAT5 converter for the maximum length of the Category

5/5e/6 network cable.

• The type of USB port and plug on the active USB-CAT converter may be different from the description

above. Use a USB cable that matches the USB jack on the display and the USB port on the active USBCAT converter.

• Keep the Category 5/5e/6 network cable away from power lines and cables to avoid electronic

interference.

Extending USB connection using an active (powered) USB extension cable and a faceplate

Depending on the environment where you install the display, you can use an active (powered) USB extension cable to extend USB connection from a faceplate.

1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB type-A port on the active USB extension cable.

2. Connect the type-A plug of the active USB extension cable to the USB port on the faceplate.

14 Display installation guide

3. Connect the computer to the faceplate using a suitable USB cable.

USB cable

Active USB

extension cable

USB cable

Computer

Faceplate

Display

USB port

• Refer to the User Manual of your display for the location of USB port.

• For best results, use only a certified active USB extension cable and high-quality faceplate.

• The total length of the USB cables used to connect the display to the active USB extension cable and computer to the faceplate should not exceed 5 meters.

Extending USB connection using an active (powered) USB-CAT converter and a faceplate

Depending on the environment where you install the display, you can use an active (powered) USB-CAT converter to extend USB connection from a faceplate.

1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB type-A port on the active USB-CAT converter.

2. Connect a Category 5/5e/6 network cable to the RJ-45 LAN port on the converter.

3. Connect the converter to the faceplate using a suitable USB cable.

15 Display installation guide

4. Connect the computer to the faceplate using a suitable USB cable.

USB cable

USB-CAT converter

USB cable

Category 5/5e/6

network cable

Computer

USB cable

Faceplate

Display

USB port

• Refer to the documentation of the active USB-CAT converter for the maximum length of the Category

5/5e/6 network cable.

• The type of USB port and plug on the active USB-CAT converter may be different from the description

above. Use a USB cable that matches the USB jack on the display and the USB port on the active USBCAT converter.

• Keep the Category 5/5e/6 network cable away from power lines and cables to avoid electronic

interference.

• The total length of the USB cables used to connect the display to the active USB-CAT converter,

converter to the faceplate and computer to the faceplate should not exceed 5 meters.

16 Display installation guide

Additional information

Tier 1 (root tier)

Tier 7

Tier 6

Tier 5

Tier 4

Tier 3

Tier 2

Function Function

Host

Root hub

Function FunctionFunction

Hub A

Function Function

Hub A

Hub C

Hub A

Hub B

Function

Function Function

Hub A

Hub D

Function

Function Function

Hub A

Hub E

Function

Function Function

Hub A

Hub F

Function

Your LCD display provides USB 2.0 ports for connecting to various devices including computers, flash drives and wireless LAN adapters. This section provides basic information about the USB 2.0 interface and serves as a reference for the deployment of your USB connections.

USB terminology

Te r m Description/explanation

Host,

Function

A USB network consists of one master and multiple slave devices in a star topology as illustrated below:

The master device (referred to as the “Host”) is on top of all other slave devices (called “Function”). A computer is the most common USB host. Any device that has a USB host controller and related hardware and software installed can also become a USB host. A USB function can be a USB mouse, keyboard or storage device.

A maximum of 7 tiers (including the root tier) are allowed in a single USB network. Note that a USB device that performs both as a hub and a function occupies two tiers.

17 Display installation guide

Te r m Description/explanation

Upstream The direction of data transmission from a USB function to a host or hub. Downstream The direction of data transmission from a USB host or hub to a function. Hub A USB device that provides upstream connection (port) to a host and

downstream connections (ports) to multiple functions. Root hub A USB host that also performs the functions of a hub. Speed (low-speed,

Three different speeds are currently defined in the USB 2.0 specification: full-speed and highspeed)

• Low-speed: data transmission at 1.5Mbps

• Full-speed: data transmission at 12Mbps

• High-speed: data transmission at 480Mbps

The actual transmission speed is determined by the device with the

lower (or lowest) speed. For example, if a low-speed (1.5Mbps) USB

peripheral is connected to a high-speed (480Mbps) USB host, the

maximum transmission speed between these devices will be 1.5Mbps,

not 480Mbps. Active (self-

powered) device Passive (bus-

powered) device

A USB device that has it own power supply and can operate without the

power supplied by the USB host.

A USB device that does not have its own power supply and solely relies

on the power supplied by the USB host.

USB connectors and receptacles

USB connectors and receptacles are grouped into two types: Type-A and Type-B.

Ty p e - A

ConnectorRecepta

cle

Standard

Mini

Micro

Ty p e - B

ConnectorRecepta

cle

Standard

Mini

Micro

USB cable length

For each passive connection between a two USB devices, the maximum length for USB 3.0 is 3 meters, and the maximum length for USB 2.0 is 5 meters. To extend USB connection beyond this length limit, an active extension cable has to be used to ensure stable signal transmission and reliable power supply.

• Type-A receptacles are used as outputs from host systems and hubs.

• Type-A plugs are always oriented towards the host system and mate with Type-A receptacles.

• Type-B receptacles are used as inputs to hubs or devices.

• Type-B plugs are always oriented towards a USB hub or device and mate with Type-B receptacles.

18 Display installation guide

Prohibited cable assemblies

Some cable assemblies are prohibited in the USB specifications and are not recommended as they may not work in all instances. For example, passive extension cable assembly: a cable that has a Type-A plug on one end and a Type-A receptacle on the other, or a Type-B plug on one end and a Type-B receptacle on the other. This allows multiple cable segments to be connected together, possibly exceeding the maximum permissible cable length.

19 Display installation guide

Video wall installation guide

To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference.

Precautions

• The video wall must be installed on a flat and level surface which is strong enough to bear its weight.

• If the video wall is mounted with mounting brackets, make sure the brackets are tightened and secured on the wall and are strong enough to bear the weight of the video wall.

• Move a display by holding the handles on the back of the display. Do not touch the LCD panel directly to avoid possible scratches.

• To maintain proper ventilation and heat dissipation, keep at least 60 mm of clear space from the mounted displays to the wall.

• Ensure enough gap between displays to protect your LCD screens from the damage through the direct transfer of weight. See Checking the safe distance between displays on page 22 for details.

Notes on moving the display

Installing

You can cascade the displays in landscape or portrait mode as desired. Mind the space between displays during installation.

Cascading displays in landscape or portrait mode

1. Install the mounting bracket to the wall following the instruction manual of the wall mounting bracket. Make sure the mounting bracket is vertically and horizontally placed.

2. Attach the provided gap inspection pads to the display edges as instructed in Step 1~3 in

Checking the safe distance between displays on page 22.

3. Mount and fasten the display on the mounting bracket or stand by tightening the screws through the respective holes with a Phillips (cross) screwdriver. Do not place one display directly on another as the stacked LCD screens may be damaged by the weight.

20 Video wall installation guide

4. Start your video wall from the bottom left or bottom right. Finish one row and then

Landscape mode Portrait mode

Rotate each display 90 degrees clockwise to

install the video wall in portrait mode.

For height adjustment

For tilt adjustment 1

For tilt adjustment 2

For height adjustment

For tilt adjustment

(Recommended)

(Not recommended)

move up to finish the next row. Once a display has been installed, check the horizontal and vertical level immediately using a professional measuring tool.

5. Place your displays as close to each other as possible but an appropriate space of at least 0.5 mm should be kept. Check the gap between displays as instructed in Step

6. To maintain proper ventilation and heat dissipation, keep at least 60mm of clear space from the mounted displays to the wall.

4~5 in Checking the safe distance between

displays on page 22.

Various mounting brackets may be available to you, but only some of them are suitable for a video wall.

60mm (1.52")

21 Video wall installation guide

Checking the safe distance between displays

Adhesive tape with peeling sheet

Front panel

During video wall installation, you might want to place the displays as close to each other as possible. Note the LCD screens may be damaged through the direct transfer of weight if an appropriate distance is not kept between displays. The recommended gap between displays may vary depending on your purchased models as listed below.

Model name Recommended gap between displays

P Series ≥ 0.5 mm

Actual bezel-to-bezel dimensions may exceed the listed minimum values (5.4mm for PH460/PL460 and 3.5mm for PL550/PL490/PL552) due to different tiling methods.

You are provided with gap inspection pads to ensure appropriate space between the cascaded displays during video wall installation.

1. Get one of the provided gap inspection pads and fold it as illustrated.

2. Remove the peeling sheet from the gap inspection pad.

3. Stick the pad to the edge where another display will be stacked as illustrated. Each edge should have 3 gap inspection pads attached.

22 Video wall installation guide

4. After the displays are mounted and fastened, check if the space between each display is just enough for removing the gap inspection pad smoothly. If the pad is trapped, adjust the screws to release more space.

5. Insert the pad again and swipe the pad horizontally and vertically between the gap to ensure it can move smoothly. Ignore the black tapes on the edge if they stop you. Refer to Recommended gap between

displays on page 22 for the minimum

distance required for each model.

23 Video wall installation guide

Installing edge finishing kit: PL460/PH460/PH550/PL550

Whether used as a standalone unit or as a part of a video wall, the edge finishing kit will transform your display into a most stylish and elegant display.

Inside your edge finishing kit you will find the following components:

Cosmetic Plates

Top (A) Bottom (B) Left (C) Right (D)

Flat Enclosure (E) Corner Enclosure (F) M3 x 5 mm Screw (G) M4 x 6 mm Screw (H)

Installation

For standalone unit

1. Mount the cosmetic plates in their respective places on the edge of your display, and screw in to place using the 6mm M4 screws.

2. On each corner, mount a corner enclosure piece and fasten each one with 4 of the 5mm M3 screws.

24 Video wall installation guide

For a landscape video wall

1. Mount the cosmetic plates in their respective places on the edge of your display, and screw in to place using the 6mm M4 screws.

For a portrait video wall

2. On each corner, mount a corner enclosure piece and fasten each one with 4 of the 5mm M3 screws. Where the displays meet, use a flat enclosure piece, and fasten each of these too with 4 of the 5mm M3 screws.

When mounting, make sure that all edge enclosure pieces are fitted to the respective positions (i.e. bottom to bottom, etc.)

1. Mount the cosmetic plates in their respective places on the edge of your display, and screw in to place using the 6mm M4 screws.

When mounting, make sure that all edge enclosure pieces are fitted to the respective positions (i.e. bottom to bottom, etc). When rotating, the RIGHT side of the displays should be on the bottom.

25 Video wall installation guide

Making a daisy chain

Once you have installed the video wall, you are ready to connect all displays serially as a daisy chain for playback or centralized management.

Follow the steps below to form a daisy chain, and refer to the mentioned sections for more information.

In this chapter, illustrations of 4 daisy chained displays are for your reference only. You can connect more displays if needed, as long as it is within the limit of each daisy chain to ensure picture quality. See Number of daisy

chained displays on page 29 for more information.

1. Install the video wall. Follow the instructions in

Video wall installation guide on page 20.

2. Connect the video source (e.g. computer) and loop all displays using the required cables. See

Cable connections on page 27 and Cable extension guide on page 9 for more

information.

3. Set the horizontal and vertical position of the display wall matrix. This helps your computer identify how many displays are connected and how to display the image. See Setting the

display position on page 30 for more

information.

4. Set the ID number of each display for video wall management. See Setting the ID number of

each display: PL460/PH460/PL550/PH550 on page 33 for more information.

26 Video wall installation guide

+ 58 hidden pages

Benq 9H.F4CTK.NA2 User Manual

Copyright

Disclaimer

Table of Contents

Display installation guide

Precautions

Notes on moving the display

Notes on installing the display

Notes on using the remote control

Cable extension guide

USB connectors and receptacles

Video wall installation guide

Precautions

Notes on moving the display

Installing

Cascading displays in landscape or portrait mode

Installing edge finishing kit: PL460/PH460/PH550/PL550

Installation

Making a daisy chain