5135654/02
Model 845 Dimension Electric Firefront.
Fitted with one of the following fascia:
Lyrica or Nano.
And for use with the Baxi Bermuda BBU15 HE Boiler.
(GC No. EF-032-38)
Important: Please keep your guide in a safe place for future reference.
INSTALLER AND OWNER GUIDE
This guide is intended to help you
install and care for your Valor Fires
Electric Firefront. Please read
carefully before installing and using
your firefront. However, if further
information is required, our
Valor Fires Technical Helpline will
be pleased to help.
Telephone
0844 8711 565 (National
call rates apply in the United
Kingdom).
In the Republic of Ireland
Telephone
0044 844 8711 565.
© Baxi Heating U.K. Limited 2009.
© Baxi Heating U.K. Limited 2009.
All rights reserved. No part of this publication may be reproduced in any material form
(including photocopying), stored in any medium by electronic means (including in any
retrieval system or database) or transmitted, in any form or by any means, whether
electronic, mechanical, recording or otherwise, without the prior written permission of
the copyright owner.
Applications for the copyright owner's permission to reproduce any part of this
publication should be made, giving details of the proposed use, to the following
address: The Company Secretary, Baxi Heating UK Limited, The Wyvern Business
Park, Stanier Way, Derby, DE21 6BF.
Warning: Any person who does any unauthorised act in relation to a copyright work
may be liable to criminal prosecution and civil claims for damages.
Safety First.
Valor Fires firefronts are CE Approved and designed to meet the appropriate British
Standard
s and Safety Marks.
Quality and Excellence.
All Valor Fires firefronts are manufactured to the highest standards of quality and
excellence and are manufactured under a BS EN ISO 9001 quality system accepted
by the British Standards Institute.
Valor Fires, Erdington, Birmingham B24 9QP.
www.firesandstoves.co.uk
Because our policy is one of constant development and improvement, details may vary slightly from
those given in this publication.
Page 2
© Baxi Heating U.K. Limited 2009.
INSTALLER GUIDE
Page 3
© Baxi Heating U.K. Limited 2009.
INSTALLER GUIDE
FOR OWNER GUIDE SEE PAGES 16 TO 27
CONTENTS
Section Heading Page
INSTALLER GUIDE 4 - 15
OWNER GUIDE 16 - 27
1. HANDLING AND UNPACKING 5
2. SAFETY 6
3. OPTIONAL KITS 7
4. PACK CONTENTS 8
5. FITTING THE FIREFRONT 9
Fitting the cable clamp. 9
Do I need any tools? 9
Where and how can you fit the firefront? 9
General notes to read before fitting your firefront. 10
Securing the Firefront. 11
Method A - Securing with wire 11
Method B - Securing with wire using an Optional Spacer Frame kit 13
6. FITTING THE FASCIA 14
7. REMOVING THE FASCIA AND FIREFRONT 15
Page 4
© Baxi Heating U.K. Limited 2009.
INSTALLER GUIDE
1. HANDLING AND UNPACKING
Before continuing any further with the installation of this firefront please read the
following:
Important instructions.
A carry handle is fitted to the top of the firefront. We recommend that this is used
when moving the firefront.
The approximate lifting weights (kg) of the firefront parts are listed below:
Model
Heat engine Fascia Firefront casting Spacer
Lyrica 8.0 1.5 3.54 1.0*
Nano 8.0 2.68 N/A 1.0*
*See section 3.
One person should be sufficient to lift the firefront. If for any reason this weight is
considered too heavy then obtain assistance.
When lifting always keep your back straight. Bend your legs and not your back.
Avoid twisting at the waist. It is better to reposition your feet.
Avoid upper body / top heavy bending. Always bend from the knees rather than
the waist. Do not lean forward or sideways whilst handling the firefront.
Always grip with the palm of the hand. Do not use the tips of fingers for support.
Always keep the firefront as close to the body as possible. This will minimise the
cantilever action.
Use gloves to provide additional grip.
Always use assistance if required.
Page 5
© Baxi Heating U.K. Limited 2009.
INSTALLER GUIDE
2. SAFETY
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance
Always
Always install the firefront in accordance with this guide. If in doubt obtain
expert advice.
Always make sure the electrical socket is accessible and located adjacent to, but
not above or behind the firefront.
Always disconnect the firefront from the electrical supply before carrying out
cleaning or maintenance.
Always use a fireguard when young children and infirm persons can come into
contact with the firefront.
Always use genuine Valor Fires spares.
Never
Never leave children unsupervised in a room where the firefront is ON and
unguarded.
Never obstruct or cover the fan outlet or force items into firefront openings.
Never install or use the firefront anywhere where water or high humidity is in use,
i.e. Bathrooms, Kitchens, Shower Rooms and Swimming Pools etc (It is accepted
that the firefront will stand in front of a boiler).
Never use aerosols or steam cleaners on or around the firefront.
Never route the electric cable under carpet etc.
Never install the firefront close to curtains or combustible materials.
Never use the firefront to dry clothes etc.
Never sit or stand on the firefront.
Never use the firefront with a timer switch or similar device.
Important Electrical Safety
The firefront must not be located in front of or under an electrical socket; the socket
must always be accessible in order to disconnect the firefront from the electrical
supply for maintenance and cleaning.
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut out,
this appliance must not be supplied through an external switching device, such as a
timer, or connected to a circuit that is regularly switched on and off by the utility.
INSTALLER GUIDE
Page 6
© Baxi Heating U.K. Limited 2009.
Important! This firefront must be earthed.
The firefront is supplied with a 3 pin 13 Amp fused re-wireable plug with 1mm²
3 core cable.
The wires in the cable are coloured in accordance with the following code:-
Live = Brown
Neutral = Blue
Earth = Green /Yellow
The electric supply must be safely routed from the firefront to an electrical socket.
If the electric cable is damaged, to avoid a hazard it must be replaced by a Valor
Fires authorised service agent, or similarly qualified person
. All external wiring
between the firefront and the electrical supply shall comply with current IEE
regulations. Extension leads should not be used.
Never connect the boiler and firefront to the same socket / spur. The fuse ratings
are different and subsequent damage may occur.
3. OPTIONAL KITS
Although the firefront is supplied with a 50mm deep spacer frame, an optional 50mm
deep spacer frame kit is obtainable either from your firefront supplier or direct from
Valor Fires Sales. The spacer kit is an addition to the spacer supplied with the
firefront. If you want the firefront to be fitted against a flat wall it will be necessary to
purchase two kits, they are designed to be secured together.
Model
Spacer kit number
Lyrica 5135632
Nano 5135632
INSTALLER GUIDE
Page 7
© Baxi Heating U.K. Limited 2009.
Contents Quantity (Illustrations are not to scale)
Spacer frame 1 only
No 8 x 3/8 Self-
tapping screws
4
Figure 1.
4. PACK CONTENTS
INSTALLER GUIDE
Page 8
© Baxi Heating U.K. Limited 2009.
Contents Quantity (Illustrations are not to scale)
Firefront 1
Spacer frame 1 Only
No. 8 x 3/8 pan head
screw
5
Tension wire 1
Eye screw 1
Cable clamp 1
Boiler Control and
connector lead.
1
Figure 2. Contents (Fascias not shown)
5. FITTING THE FIREFRONT
Important: Before continuing with the installation of this firefront please ensure
that you have completed the information on the last page of this guide. This
includes boiler information.
It is important to install the boiler before installing the firefront.
Please read this section thoroughly before positioning the firefront.
Fitting the cable clamp.
If the mains cable is to be routed to the left hand
side of the firefront there is a cable clamp
supplied with the firefront to hold the cable in
place. This prevents the cable being trapped
under the firefront during installation. Fit the cable
clamp as in figure 3.
Do I need any tools?
You will need a Pozidrive / Phillips / cross head
screwdriver. This should have a number 2 size tip.
Where and how can you fit the firefront?
Q What opening size do you need in the surround or fireplace opening?
A This firefront can be fitted into fireplaces or surrounds where the following
dimensions are available.
Width 390mm - 490 mm
Height 560mm - 595 mm
Depth At least 95mm
Q Can the firefront be installed into a ‘hole in the wall’ (elevated opening)?
A We do not recommend the firefront for this type of installation.
Q Do you want to fit the firefront into a surround or fireplace opening without
the optional spacer frame?
A The minimum rebate / depth required is
95mm.
Q Do you want to fit the firefront into a surround using the optional spacer
frame?
A The minimum rebate required is 45mm.
INSTALLER GUIDE
Page 9
© Baxi Heating U.K. Limited 2009.
Figure 3. Fitting the cable clamp
Q Do you want to fit the firefront against a flat wall with the base of the
firefront on a hearth or similar surface?
A You will need to purchase two optional spacer frame kits - See section 3
. These
spacers when added to the one supplied with the firefront enable the firefront to
be flat wall fixed.
The depth of the combined spacer frames is 150mm.
General notes to read before fitting your firefront.
Ensure that the boiler has been commisioned and the benchmark checklist in
the boiler installation guide completed.
There should be at least 10mm clearance between the top of the fascia and anything
such as a shelf, fireplace surround or mantel etc. This will allow the fascia to be
removed and fitted during servicing. To check the shelf clearance gently place the
fascia against the surface to which it is to be fixed and measure the distance from the
top of the fascia.
If fitting the firefront onto a reflective or shiny surface such as a hearth we
recommend that this surface does not extend further than 300mm from the fixing
plane (wall). Reflective or shiny surfaces that project further than 300mm may reflect
an image of the internal light source.
INSTALLER GUIDE
Page 10
© Baxi Heating U.K. Limited 2009.
Securing the Firefront.
The firefront must be secured into position to prevent it from being tipped over.
The following securing options are available:
Method A - Securing with wire.
Method B - Securing with wire using an Optional Spacer Frame kit (See
section 3
).
If fitting the firefront onto a decorative hearth surface such as marble or tile it is
advisable to protect the hearth surface. Do not drag the firefront as the surface finish
may be damaged.
Method A - Securing with wire.
1. Supplied with the firefront is a spacer frame. The
opening for the Boiler Control should be on the right
hand side when fitting.
2. Secure the spacer frame to the firefront using four
No.8 x 3/8 screws supplied (See figures 2 and 4).
3. Insert the Boiler Control lead through the opening in
the spacer frame, then ensuring that the display is at
the top, gently push the Boiler Control into place. The
control will ‘click’ into place. Place the firefront in front
of the boiler, connect the Boiler Control lead to the
lead on the boiler and check the boiler operation.
4. There is a supply cable slot on both sides of the
spacer frame. It is located at the base. Decide which
side to pass the supply cable through and position the
supply cable in the spacer frame slot.
5. Supplied with the firefront is a steel wire. This will be
used to secure the firefront to the top of the boiler.
6. At the top of the firefront there are four small holes,
two each side of the firefront. From the front of the
firefront, thread about 50mm of the steel wire into the
outside small hole on the right side of the firefront (See
point 1 - figure 6).
7. Thread the other end of the wire through the remaining
small hole to the left. Continue to push the wire through
this hole until there is only a small loop of wire at the
front of the firefront (See point 2 - figure 6).
8. At the back of the firefront there will be a long piece
and a short piece of wire coming through the two holes.
Hold the short piece and give the long piece a gentle tug.
INSTALLER GUIDE
Page 11
© Baxi Heating U.K. Limited 2009.
Figure 4. Fitting the spacer
frame to the firefront
Figure 5. Fitting the Boiler
Control.
This will secure the steel wire.
Take the long piece and thread
this through the bracket located
at the top centre of the boiler
(See figure 6).
9. From the back of the firefront
thread the long piece of steel
wire through the inner small hole
on the left hand side of the
firefront (See figure 6).
10. Locate the firefront in the
fireplace opening, then from the
front of the firefront, gently pull
the steel wire on the right hand
side to gather up the excess
until the firefront is secure.
Thread the wire through the
remaining small hole to lock the
wire and firefront in place (See
point 4 - figure 6).
INSTALLER GUIDE
Page 12
© Baxi Heating U.K. Limited 2009.
Figure 6. Wire fix
Method B - Securing with wire using an Optional Spacer Frame kit
(See section 3).
Although the firefront is supplied with a 50mm
deep spacer frame, an optional 50mm deep
spacer frame kit is obtainable either from your
firefront supplier or direct from Valor Fires Sales.
The spacer kit is an addition to the spacer
supplied with the firefront. If you want the firefront
to be fitted against a flat wall it will be necessary
to purchase two kits, they are designed to be
secured together.
1. There are four screws supplied with the
optional spacer frame. The narrow flange of the
optional spacer should be placed against the
spacer supplied with the firefront. Screw the
optional spacer frame to the one supplied with
the firefront (See figure 7).
2. Secure the spacer frames to the firefront using
four No.8 x 3/8 screws supplied (See figures 7
and 2).
3. Continue with the installation as in points 3 to
10 of method A.
INSTALLER GUIDE
Page 13
© Baxi Heating U.K. Limited 2009.
Figure 7. Fitting the optional
spacer frame to the firefront
6. FITTING THE FASCIA
Fitting the Lyrica fascia.
1. Remove the fascia from its packaging.
2. There are two magnets on the fascia
(See figure 8).
Ensure that they are located
correctly before fitting the fascia.
3. Hold the fascia firmly and lift into place.
Keeping the magnets away from the body
of the heater, locate the fascia hanging
brackets into those on top of the heater
(See figure 8). Lower the fascia into place
and swing the bottom of the fascia towards
the heater to engage the magnets.
4. Place the lower casting at the base of
the firefront.
Fitting the Nano fascia.
1. Remove the fascia from its packaging.
2. There are three magnets on the fascia
(See figure 9).
Ensure that they are located
correctly before fitting the fascia.
3. Hold the fascia firmly and lift into place.
Keeping the magnets away from the body
of the heater, locate the fascia hanging
brackets into those on top of the heater
(See figure 9). Lower the fascia into place
and swing the bottom of the fascia towards
the heater to engage the magnets.
INSTALLER GUIDE
Page 14
© Baxi Heating U.K. Limited 2009.
Figure 8.
Figure 9.
7. REMOVING THE FASCIA AND FIREFRONT
To gain access to the boiler for servicing and maintenance it will be necessary to
remove the firefront. Do this as below:
1. Where applicable remove the lower casting from the base of the firefront. Firmly
hold the lower sides of the fascia and gently pull the bottom forward to release the
magnets that hold the bottom in place. Lift the fascia upward and forward until the
fascia hanging brackets are clear of the upper hanging brackets on the firefront. Place
the fascia away from the work area.
2. The firefront is is held in place with a single
wire. It will be necessary to loosen and remove
the wire at one side. Do this by placing a flat
ended screw driver or similar tool behind the
wire loop on the front of the firefront (See figure
10). Push the wire loop towards the outer hole
and pull on the wire where it passes through an
outer hole in the firefront. The wire should
become loose and can then be pulled from the
outer hole. With the end of the wire free, gently
pull the firefront forward.
3. After completing work on the boiler fit the
firefront and fascia as in sections 5 and 6 of this
guide.
Page 15
© Baxi Heating U.K. Limited 2009.
INSTALLER GUIDE
Figure 10. To loosen the wire
Page 16
© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
OWNER GUIDE
FOR WARRANTY AND SERVICE INFORMATION
SEE PAGES 23 TO 27
CONTENTS
Section Heading Page
1. OPERATING THE FIREFRONT 18
2. OPERATING THE BOILER 19
Understanding the Boiler Control functions. 19
To light and reset the boiler. 19
How to switch the Boiler ON. 20
How do you know when the system external controls are
requesting heating or hot water ? 19
Troubleshooting. 20
How to RESET the Boiler. 20
Lockout / Error codes. 21
How to switch the boiler OFF. 21
Boiler checklist. 21
How do I Clean my firefront? 21
I have a problem with my firefront! 23
3. CLEANING AND MAINTAINING THE FIREFRONT 22
How do I Clean my firefront? 22
I have a problem with my firefront! 22
4. ENVIRONMENT 23
5. WARRANTY AND SERVICE 23
CUSTOMER CARE
Thank you for choosing Valor Fires
All Valor Fires firefronts are designed to meet the most stringent quality,
performance and safety requirements to provide our customers with many years of
trouble free service. This guide aims to improve your understanding and appreciation
of your new Valor Fires firefront, by providing simple and informative instructions to
enable you to install it and to ensure that you benefit from the excellent performance
and features it has to offer.
If you require further assistance, the Valor Fires Technical Helpline will be
pleased to help.
Please telephone 0844 8711 565 (local rates apply in the United Kingdom). In the
Republic of Ireland please telephone 0044 844 8711 565.
Page 17
© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
© Baxi Heating U.K. Limited 2009.
Page 18
1. OPERATING THE FIREFRONT
Never cover the firefront or obstruct the opening at the base of the firefront,
this could cause overheating and consequent risk of fire.
The firefront can be controlled by the manual control located on the lower left hand
side of the firefront. These controls are for the firefront only and have nothing to do
with the operation of the boiler. For boiler operation see section 2 of the owner guide.
Important Safety
Never cover the heater or obstruct the openings at the base of the heater, this
could cause overheating and consequent risk of fire.
What are the three switches for?
The heater is operated by three switches located on the lower left hand side.
Switch 1 = Main On - Off. (In the ‘ON’ position, only the flame effect
operates)
Switch 2 = 1kW fan heat setting and flame effect. (Switch 1 needs to be
in the ‘ON’ position to enable switch 2 to operate).
Switch 3 = 2kW fan heat setting and flame effect. (Switches 1 and 2 need
to be in the ‘ON’ position to enable switch 3 to operate).
OWNER GUIDE
© Baxi Heating U.K. Limited 2009.
Page 19
2. OPERATING THE BOILER
The Boiler Control is located on the right hand side of the firefront (See figure 1).
Note: To operate the Boiler Control the On / Off button needs to be pressed for a
minimum of half a second.
Understanding the Boiler Control functions.
Is the Boiler ON or OFF?
If the boiler is OFF the display on the Boiler Control will read OFF.
This means the boiler will not operate even if the system external
controls (timer, programmer etc.) are requesting central heating or
domestic hot water.
If the boiler is ON then the display on the Boiler Control will show a
number, this being the ‘primary flow’ temperature which is the
temperature of the water in the central heating system.
In this condition the boiler is not operating, but will respond to a request from system
external controls.
How to switch the Boiler ON.
If the boiler is OFF, open the hinged panel that covers the Boiler Control. Press the
On / Off button on the Boiler Control for half a second.
OWNER GUIDE
Figure 1. Boiler Control (Shown with door open)
© Baxi Heating U.K. Limited 2009.
Page 20
How do you know when the system external controls are requesting heating or
hot water ?
(When switched ON the boiler will be operated by a separate control. This may be a
timer or room thermostat control).
1. When the boiler is ON and heat is required a vertical bar will
appear in the top left of the display. The bar will remain visible for as
long as the thermostat or timer are operational (i.e. If the timer is set
for the boiler to operate for a two hour period, then the bar will remain visible for the
two hours)
2. Once the bar appears there will be a short delay of up to 60
seconds, the boiler will then commence the ignition sequence. When
the main burner lights, the flame symbol will appear in the top left of
the display. The ‘primary flow’ temperature will be seen to increase.
Troubleshooting.
If the boiler fails to light within 3 ignition attempts, a lockout condition
will occur and an error code (E133) will be displayed on display.
Error codes are displayed in two parts, i.e. for ‘E133’ (Ignition
lockout), the display will show ‘E1’ alternating with 33.
How to RESET the Boiler.
If an error code is displayed a manual reset operation may be required.
A list of error
codes that can be reset are given on the oposite page. To reset the boiler, open the
door on the boiler control and press the ‘RESET’ button (top) for at
least 3 seconds (no more than 30 seconds)
. The display will show
(r - 4) or the number corresponding to available reset attempts.
When the RESET button is released the display will change to
(r E S) for 2 seconds to indicate the reset action has occurred.
NOTE – RESET ATTEMPTS ARE LIMITED.
A maximum number of 4 resets in 5 hours is available. After each reset action, the
counter is reduced by one. ONLY after 5 hours of no reset action will one
reset be
added.
If the maximum number of reset attempts have been reached, the
boiler control will display [r - -], blinking.
In this case, a waiting time of 5 hours is required to recover one further reset attempt.
After 4 reset attempts we recommend that you contact Heateam on
0844 8711 565.
When contacting heateam it will help to quote the error code that has been displayed.
OWNER GUIDE
First blink
Second blink
© Baxi Heating U.K. Limited 2009.
Page 21
Lockout / Error codes.
The following codes are user resettable.
E110 – high limit thermostat or safety float switch operation.
E125 – Boiler maximum water temperature exceeded twice in 2 hour period.
E131 – Burner lockout after power OFF/ON during the fault E125.
E133 – Burner lockout due to no flame.
E168 – No communication to burner control system.
How to switch the Boiler OFF.
If the boiler is ON, open the hinged panel that covers the Boiler Control. Press the On
/ Off button on the Boiler Control for a minimum of half a second.
Boiler checklist.
If your boiler is not working or not working correctly please check the following before
calling Heateam.
Make sure the gas supply is turned ON. Check if other gas appliances are working
(e.g. cooker). If there is no gas contact your gas supplier.
Is the timer or programmer ON and calling for heat? Ensure it is set for Central
Heating or Hot Water.
Is any room thermostat set high enough? Turn up if necessary.
What is displayed on the Boiler Control at the top right of the fire? ‘E’ followed by a
number (error code) indicates a fault. Please see Troubleshooting section on
opposite page.
If an error code is persistently displayed consult your installer or a qualified GAS
SAFE REGISTER engineer, (CORGI or GAS SAFE REGISTER outside of UK).
OWNER GUIDE
3. CLEANING AND MAINTAINING THE
FIREFRONT
Important Safety.
Before undertaking maintenance always disconnect the firefront from the electricity
supply by removing the 3 pin plug and allowing the firefront to cool.
How do I Clean my firefront?
The firefront and plastic parts need only to be wiped clean with a dry soft cloth; do not
use polishes or abrasive materials. This is especially important when cleaning the
effects screen.
I have a problem with my firefront!
1. My firefront is switched on but there is no effect or heat.
The first thing to do is check the wall socket. To do this plug in a known working
appliance. If the appliance you have plugged in works then there is a good chance
that the problem lies with the 13 Amp fuse in the firefront plug. If either fuse or socket
is suspected, have them checked by an electrician.
2. My firefront is on but there is no heat and the heater fan has stopped.
Alternatively a cut out device is fitted to the firefront to prevent damage due to over
heating. If it operates due to an obstruction in the airflow, the firefront must be turned
off and allowed to cool for 15 minutes and the obstruction removed before restarting.
3. I have a problem that is different to those in the previous examples 1- 4.
For general advice about your firefront, to report faults, arrange for your firefront to be
serviced, or for sales and product information
call 0844 8711 565. Callers in the
Republic of Ireland please telephone 0044 844 8711 565.
For spares inquiries
Spare parts are available nationwide via the ‘interpart stockist network’. For
your local stockist consult Yellow pages under ‘Central Heating’.
When ordering spare parts for your firefront please have the below information
available. This will help us to deal with your call quicker and avoid you having to
make a second call.
Your Post Code
The fault, problem or request.
Model, Name and serial number (This information can be found on a small label
attached to the lower right of the firefront (
See figure 3) and should also have
been recorded on the last page of this guide.
Page 22
© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
4. ENVIRONMENT
Environmental Protection.
Waste electrical products should not be disposed of with household waste. Please
recycle where facilities exist. Check with your local authority or retailer for recycling
advice.
What should I do when I’m ready to dispose of my firefront?
The plug should be removed from the mains cable and the mains cable cut
from the firefront. These should be disposed of with the firefront.
5. WARRANTY AND SERVICE
Information for the customer
Standard Warranty Terms & Conditions
The warranty is for
2 years subject to contract.
In the United Kingdom servicing can be carried out either by a heateam service
engineer or a suitably qualified person.
To activate your second year free warranty you must register your boiler and firefront
with heateam, the service division of Baxi Heating UK Ltd, either by completing and
returning the registration card or calling our telephone registration line on
0800 032 72 30.
It is also a requirement of the warranty that the boiler has an annual service (every 12
months) in accordance with the installation and servicing instructions, performed by a
GAS SAFE REGISTER engineer, (CORGI or GAS SAFE REGISTER outside of UK).
If you would like heateam to carry this out this service, please call on
0844 8711 525
Our promise to you
If you experience a fault with your new boiler or firefront, we aim to provide a safe
and high quality repair service supported by our dedicated national network of highly
skilled engineers. If your installer can’t resolve the problem for you, we will do
everything we can to get an engineer out to you as quickly as possible. Nothing in
this warranty will affect your statutory consumer rights.
Page 23
© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
What you need to do if you experience a problem with the operation of the
boiler or firefront;
You should always contact your installer first, because the cause of the fault may not
be related to the boiler. If the problem is with the firefront then read section 3 of this
guide “Cleaning and maintaining the firefront”. If your installer confirms that the fault is
with the boiler or firefront and he/she can’t repair it, our friendly customer service
team is on hand to help. Simply call our service division heateam on
0844 8711 565
to book an engineer visit or for any general advice that you may need. Our contact
centre is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am 2pm, excluding Christmas Day and New Years Day.
When calling heateam, it would be helpful if you could have the following information
to hand:-
1. Serial number *
2. Make and model number *
3. Date of installation *
4. Proof of purchase (If you do not have the Serial number)
* Note: details 1 – 3 can be found on the last page of this guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly, and as
set out in the installation instructions supplied with the boiler (this includes the need to
flush the system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water resulting
from corrosion.
Any other defects or failures, either in the connected heating system or outside of the
boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
Page 24
Repairs to firefronts which haven’t been installed properly and as set out in this guide.
Faults caused by inadequate supply of electricity.
Reimbursement of any third party repair or replacement costs that we haven’t been
told about or agreed with you in advance.
Compensation or consequential losses (e.g. loss of earnings, business losses, stress
and inconvenience) arising from a production breakdown, including repair delays
caused by factors outside our reasonable control.
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© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
To be completed by installer:
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© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
A LABEL
CONTAINING THE
BOILER SERIAL
NUMBER MAY
HAVE BEEN
PLACED INSIDE
THIS BOX.
Boiler Model
B A X I B E R M U D A
B B U 1 5 H E
Boiler Serial number (Can be found on the information label - See figure 2)
D D M M Y Y
Date of Installation
Installer Details (Block Capitals)
Installer Name
Gas Safe Register or Corgi
Registration Number.
Company Name.
Company Address
Company Telephone number
Company Fax number
Figure 2
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© Baxi Heating U.K. Limited 2009.
OWNER GUIDE
Figure 3
Firefront Fascia name (Block Capitals)
Firefront Model
8 4 5
Firefront Serial number (Can be found on the information label - See figure 3)
A LABEL CONTAINING THE FIREFRONT
SERIAL NUMBER MAY HAVE BEEN PLACED
INSIDE THIS BOX.
Brand (Please tick)
Baxi
Valor
Wonderfire Other........................
D D M M Y Y
Date of Installation
A LABEL CONTAINING
THE FASCIA CODE MAY
HAVE BEEN PLACED
INSIDE THIS BOX.
Firefront Fascia code - Can be found close to the information label (Block Capitals)
© Baxi Heating U.K. Limited 2009.
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