Barco XHD-404, XHD-402, XHD-400, XHD-200 User Manual

Barco

®

Media Server

XHD-Series User Guide

Part number: 60600320

Version: 00.00

June 17, 2015

Barco Media Server: XHD-Series User Guide

Barco

Changes

Barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but
not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make
improvements and/or changes to the product(s) and/or the program(s) described in this publication at any
time without notice.

This publication could contain technical inaccuracies or typographical errors. Changes are periodically made
to the information in this publication; these changes are incorporated in new editions of this publication.

The latest edition of Barco manuals can be downloaded from the Barco web site www.barco.com or from the
secured Barco web site https://www.barco.com/en/signin.

Copyright ©

All rights reserved. No part of this document may be copied, reproduced or translated. It shall not otherwise
be recorded, transmitted or stored in a retrieval system without the prior written consent of Barco.

Guarantee and Compensation

Barco provides a guarantee relating to perfect manufacturing as part of the legally stipulated terms of guarantee.
On receipt, the purchaser must immediately inspect all delivered goods for damage incurred during transport,
as well as for material and manufacturing faults Barco must be informed immediately in writing of any com­plaints.

The period of guarantee begins on the date of transfer of risks, in the case of special systems and software on
the date of commissioning, at latest 30 days after the transfer of risks. In the event of justified notice of complaint,
Barco can repair the fault or provide a replacement at its own discretion within an appropriate period. If this
measure proves to be impossible or unsuccessful, the purchaser can demand a reduction in the purchase price
or cancellation of the contract. All other claims, in particular those relating to compensation for direct or indirect
damage, and also damage attributed to the operation ofsoftware as well as to other services provided byBarco,
being a component of the system or independent service, will be deemed invalid provided the damage is not
proven to be attributed to the absence of properties guaranteed in writing or due to the intent or gross negligence
or part of Barco.

If the purchaser or a third party carries out modifications or repairs on goods delivered by Barco, or if the
goods are handled incorrectly, in particular if the systems are operated incorrectly or if, after the transfer of
risks, the goods are subject to influences not agreed upon in the contract, all guarantee claims of the purchaser
will be rendered invalid. Not included in the guarantee coverage are system failures which are attributed to
programs or special electronic circuitry provided by the purchaser, e.g. interfaces. Normal wear as well as
normal maintenance are not subject to the guarantee provided by Barco either.

The customer must comply with the environmental conditions as well as the servicing and maintenance regu­lations specified in this manual.

Trademarks

Brand and product names mentioned in this manual may be trademarks, registered trademarks or copyrights
of their respective holders.

All brand and product names mentioned in this manual serve as comments or examples and are not to be
understood as advertising for the products or their manufacturers.

Terms and Conditions

1. No redistribution of the software is allowed.

Barco Pn: 60600320

2. Reverse-Engineering. You may not reverse engineer, decompile, disassemble or alter this
software product.

Disclaimer of Warranty

This software and the accompanying files are sold “as is” and without warranties as to performance or mer­chantability or any other warranties whether expressed or implied. In no event shall Barco be liable for damage
of any kind, loss of data, loss of profits, business interruption or other pecuniary lossarising directly or indirectly.
Any liability of the seller will be exclusively limited to replacement of the product or refund of purchase price.

Federal Communications Commission (FCC Statement)

This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to
Part 15 ofthe FCC rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. Thisequipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area may cause
harmful interference, in which case the user will be responsible for correcting any interference at his own ex­pense.

Changes or modifications not expressly approved by the party responsible forcompliance could void the user’s
authority to operate the equipment.

EN55032/CISPR32 Class A Multimedia Equipment

Warning: This equipment is compliant with Class A of CISPR 32. In a residential environment this equipment
may cause radio interference.

Product Modification Warning

High End Systems products are designed and manufactured to meet the requirements of United States and
International safety regulations. Modifications to the product could affect safety and render the product non­compliant to relevant safety standards.

Mise En Garde Contre La Modification Du Produit

Les produits High End Systems sont conçus et fabriqués conformément aux exigences des règlements interna­tionaux de sécurité. Toute modification du produit peut entraîner sa non conformité aux normes de sécurité
en vigueur.

Produktmodifikationswarnung

Design und Herstellung von High End Systems entsprechen den Anforderungen der U.S. Amerikanischen
und internationalen Sicherheitsvorschriften. Abänderungen dieses Produktes könnendessen Sicherheit beein­trächtigen und unter Umständen gegen die diesbezüglichen Sicherheitsnormen verstoßen.

Avvertenza Sulla Modifica Del Prodotto

I prodotti di High End Systems sono stati progettati e fabbricati per soddisfare i requisiti delle normative di
sicurezza statunitensi ed internazionali. Qualsiasi modifica al prodotto potrebbe pregiudicare la sicurezza e
rendere il prodotto non conforme agli standard di sicurezza pertinenti.

Advertencia De Modificación Del Producto

Los productos de High End Systems están diseñados y fabricados para cumplir los requisitos de las reglamenta­ciones de seguridad de los Estados Unidos e internacionales. Las modificaciones al producto podrían afectar
la seguridad y dejar al producto fuera de conformidad con las normas de seguridad relevantes.

Barco Pn: 60600320

製品変更に対する警告

High End Systems 製品はアメリカ合衆国及び、国際安全基準の必要条件を満たすよう設計及び製造されてい
ます。この為、製品に対する変更は安全に対して影響を及ぼす場合及び、関連安全基準に満たない状態にす
る場合があります。

Barco Pn: 60600320

Declaration of Conformity

Barco Lighting Systems Inc.

Manufacturer's Name:

2105 Gracy Farms Lane
Austin, Texas 78758 USA

Manufacturer's Address:

Barco Lighting Systems Inc.

Distributor's Name:

2105 Gracy Farms Lane
Austin, Texas 78758 USA

Distributor's Address:

Professional Video Processor

Product Name:

Models: XHD-404, XHD-402, XHD-400, XHD-200Product Options:

We hereby declare that the above referenced product complies with the essential require­ments of Council Directives 2004/108/EC (EMC), 2006/95/EC (LVD) and 2011/65/EC
(RoHS).

2006 + A11 (2009) + A1 (2010) + A12 (2011)EN 60950-1:

Safety:

EN 55022 (2010)
EN 61000-3-2 (2006) + A1 2009) + A2 (2009)
EN 61000-3-3 (2008)

Emission:

EMC:

EN 55024 (2010)Immunity:

Maximum Concentration Value
(byweightinhomogeneous material)

Restricted SubstancesROHS:

0.01%Cadmium (Cd)

0.1%Lead (Pb)

0.1%Mercury (Hg)

0.1%Hexavalent Chromium (Cr(VI))

0.1%Polybrominated Biphenyl (PBB)

0.1%Polybrominated Diphenyl Ethers (PBDEs)

Kenneth S. Hansen

Compliance Engineer

May 29, 2015

ii

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Barco Media Server XHD-Series User Guide

Table of Contents

Revision history ........................................................................................ xi

1: Introduction ........................................................................................ 13

1.1 About this guide ........................................................................ 13

1.1.1 This guide ........................................................................ 13

1.1.2 Available system documentation ...................................... 13

1.2 Symbols, pictures, and fonts ........................................................ 14

1.2.1 Symbol overview ............................................................. 14

1.2.2 Picture overview ............................................................. 14

1.3 Standards and safety ................................................................. 14

1.3.1 General safety instructions ................................................ 15

1.3.2 Standards ....................................................................... 15

1.3.3 Precautions .................................................................... 16

1.3.4 Additional information ..................................................... 18

1.4 Environmental information: disposal ............................................. 19

1.4.1 Disposal of the product (Waste Electrical and Electronic

Equipment) ............................................................................ 19

1.4.2 Disposal of batteries ........................................................ 19

1.5 RoHS compliance ...................................................................... 20

1.5.1 中国大陆 RoHS (Chinese Mainland RoHS) ............................ 20

1.5.2 Turkey RoHS compliance .................................................. 22

1.6 Terms and definitions .................................................................. 22

2: Installation .......................................................................................... 25

2.1 Installation requirements ............................................................. 25

2.1.1 Disconnect device .......................................................... 25

2.1.2 Barco Media Server Windows®image ............................... 25

2.1.3 X-Agora GUI .................................................................... 25

2.2 Initial inspection ........................................................................ 26

2.2.1 General .......................................................................... 26

2.2.2 Unpacking ..................................................................... 26

2.2.3 Box content .................................................................... 26

2.2.4 Mechanical check .......................................................... 27

2.3 Rack-mount procedure .............................................................. 27

2.4 Connections ............................................................................. 28

2.5 Powering ON the Barco Media Server .......................................... 28

2.6 Software startup ........................................................................ 28

2.7 Licensing .................................................................................. 29

2.7.1 CodeMeter Control Center ............................................... 29

2.7.2 Launching CodeMeter Control Center .............................. 30

2.7.3 XHD-Series licensing ......................................................... 30

2.7.4 XDG-100 Designer licensing .............................................. 32

2.8 Shutdown and restart ................................................................. 34

2.8.1 Software shutdown .......................................................... 34

2.8.2 Hardware shutdown ........................................................ 34

2.9 Restore ..................................................................................... 35

2.9.1 System Restore ................................................................ 35

2.9.2 Full System Restore .......................................................... 39

2.9.3 Clearing CMOS .............................................................. 41

3: Hardware ........................................................................................... 43

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3.1 XHD-200 series ........................................................................... 43

3.2 XHD-400 series ........................................................................... 44

4: Software ............................................................................................. 47

4.1 Requirements ............................................................................ 47

4.1.1 Hardware ........................................................................ 47

4.1.2 Distributed deployment .................................................... 47

4.1.3 Network .......................................................................... 47

4.2 The X-Agora architecture ........................................................... 48

4.2.1 X-Agora .......................................................................... 48

4.2.2 X-Agora Agent ............................................................... 48

4.2.3 X-Agora Player ................................................................ 48

4.2.4 X-Agora Server ................................................................ 49

4.3 Getting started—Install, Uninstall, and Update .............................. 49

4.3.1 X-Agora Wizard ............................................................... 49

4.4 Network setup ........................................................................... 53

4.5 Configuring Agent ..................................................................... 54

4.6 Launching X-Agora .................................................................... 55

A Specifications ..................................................................................... 57

A.1 Barco Media Server specifications .............................................. 58

A.2 Standard connection specifications ........................................... 59

A.3 Standard connector pinouts ...................................................... 61

A.3.1 DisplayPort connector pinouts ......................................... 61

A.3.2 DVI connector pinouts .................................................... 62

A.3.3 Ethernet connector pinouts ............................................. 63

B Replacing a power-cord cap ................................................................ 65

B.1 Installing a Line Cord Cap – U.K. Only .......................................... 65

B.2 Vatic Fitter Heads Information – Danmark .................................... 65

C AMD FirePro™Control Center ............................................................... 67

C.1 Using Dedicated Fullscreen ........................................................ 67

C.2 Setting up an Eyefinity Group ..................................................... 67

C.3 Disable Eyefinity Group ............................................................. 73

C.4 Manage Eyefinity Group in Designer ........................................... 74

D EDID management .............................................................................. 77

D.1 Removing an emulated EDID through the AMD FirePro™ Control

Center .......................................................................................... 77

D.2 Removing an emulated EDID through the NVIDIA Control Pan-

el .................................................................................................. 78

E Input check ......................................................................................... 81

E.1 DVI video input check ................................................................ 81

E.2 SDI video input check ................................................................ 82

F Trouble shooting ................................................................................... 85

G Interface ............................................................................................ 89

G.1 Viewport .................................................................................. 89

G.1.1 Changing the number and layout of views ....................... 90

G.1.2 Camera and controls ...................................................... 91

G.2 Displays pane .......................................................................... 92

G.2.1 Display groups ............................................................... 93

G.2.2 Add display ................................................................... 94

G.3 3D objects pane ...................................................................... 95

G.4 Actions pane ........................................................................... 95

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G.4.1 Lighting ......................................................................... 95

G.4.2 Particles ........................................................................ 96

G.4.3 Post-Processing .............................................................. 96

G.4.4 Sound ........................................................................... 96

G.4.5 Timeline ........................................................................ 97

G.4.6 Transformations .............................................................. 97

G.4.7 Visibility ......................................................................... 98

G.5 Inputs pane ............................................................................. 98

G.5.1 Input variables ............................................................... 98

G.5.2 Connecting variables to actions ...................................... 99

G.6 Media pane ........................................................................... 101

G.6.1 Media type .................................................................. 101

G.6.2 Importing and refreshing media ..................................... 101

G.6.3 Previewing media ......................................................... 101

G.7 Properties pane ...................................................................... 102

G.7.1 Video and image properties .......................................... 103

G.8 Timelines pane ....................................................................... 105

G.9 Timeline pane ......................................................................... 107

G.9.1 Timeline playback and element-manipulation con-

trols ..................................................................................... 107

G.9.2 Zooming ...................................................................... 108

G.9.3 TimeCue ...................................................................... 108

G.9.4 Keyframing .................................................................. 108

G.9.5 SMPTE configuration ..................................................... 109

G.10 Settings pane ........................................................................ 110

H Tools ................................................................................................. 115

H.1 2D mode ................................................................................ 115

H.1.1 Workflow ....................................................................... 115

H.1.2 2D concepts ................................................................. 116

H.1.3 Controls ........................................................................ 117

H.1.4 2D media manipulation ................................................. 118

H.1.5 Differences from 3D mode ............................................. 121

H.2 X-Agora Agent ........................................................................ 122

H.3 X-Agora Media Encoder .......................................................... 123

H.3.1 Application preferences ................................................ 123

H.3.2 Single video encoding .................................................. 125

H.3.3 Video package encoding ............................................. 125

H.4 Content production ................................................................. 126

H.4.1 Viewpoints .................................................................... 127

H.4.2 Viewpoint properties ..................................................... 127

H.4.3 Crops & packages ........................................................ 129

H.5 Remote mode ......................................................................... 130

H.5.1 To enter Remote Server mode ........................................ 130

H.5.2 To exit Remote Server mode: .......................................... 131

H.6 Live input ................................................................................ 131

H.7 Keyframing ............................................................................. 132

I Workflows ........................................................................................... 135

I.1 Project Study layout .................................................................. 135

I.1.1 Layout purpose and workflow .......................................... 136

I.1.2 Viewport ........................................................................ 136

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I.1.3 Scene creation workflow ................................................. 136

I.1.4 Importing 3d objects ....................................................... 139

I.1.5 Using the Projection Study Wizard ..................................... 139

I.1.6 Projection Study Wizard interface ..................................... 140

I.1.7 3D objects pane ............................................................. 141

I.1.8 Displays ......................................................................... 143

I.1.9 Studies and pages .......................................................... 144

I.1.10 Exporting templates with the Content Production

tool ..................................................................................... 150

I.2 Programming layout ................................................................. 150

I.3 Calibration layout ..................................................................... 150

I.4 Outputs layout .......................................................................... 151

I.5 Playback layout ....................................................................... 151

J More information ................................................................................ 153

J.1 Keyboard shortcuts ................................................................... 153

J.1.1 Viewport keyboard and mouse shortcuts ......................... 153

J.1.2 Timeline keyboard and mouse shortcuts ........................... 153

J.1.3 Global keyboard shortcuts .............................................. 154

J.2 Supported 3D, audio, image, and video formats ........................ 154

J.2.1 Supported 3D formats .................................................... 154

J.2.2 Supported audio formats ............................................... 155

J.2.3 Supported image formats .............................................. 155

J.2.4 Supported video formats ................................................ 155

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List of Figures

1.1 NEMA 5-15 plug ................................................................................. 17

1.2 EFUP logo .......................................................................................... 22

2.1 Launching CodeMeter Control Center ................................................. 30

2.2 CodeMeter Control Center overview for XHD-series license. .................. 30

2.3 WebAdmin License page for XHD-series licenses .................................. 31

2.4 XHD-series product codes .................................................................. 31

2.5 CodeMeter Control Center overview for XDG-100 license. ..................... 32

2.6 WebAdmin License page for XDG-100 licenses ..................................... 33

2.7 XDG-100 product codes ..................................................................... 33

2.8 Windows shutdown menu .................................................................. 34

2.9 Barco Media Server Validation screen ................................................. 36

2.10 Barco Media Server System Restore Menu .......................................... 36

2.11 Confirmation screen ......................................................................... 37

2.12 Sample Status screen ....................................................................... 38

2.13 Completion screen ........................................................................... 38

2.14 Restore Error ..................................................................................... 39

2.15 Barco Media Server Full System Restore Menu ..................................... 40

3.1 XHD-series server—front panel ............................................................. 43

3.2 XHD-200 server—rear panel ................................................................ 43

3.3 XHD-400 server—rear panel ................................................................ 44

3.4 XHD-402 server—rear panel ................................................................ 44

3.5 XHD-404 server—rear panel ................................................................ 45

4.1 X-Agora F1 Help ................................................................................. 49

4.2 Launch the installer, and select Next ................................................... 50

4.3 Accept the license, and select Next .................................................... 51

4.4 Start the Installation or Update ............................................................ 52

4.5 X-Agora ............................................................................................ 53

A.1 DisplayPort connector ....................................................................... 61

A.2 DVI connector .................................................................................. 62

A.3 Ethernet connector ........................................................................... 63

C.1 "Create Eyefinity Display Group" ......................................................... 68

C.2 Use a new arrangement .................................................................... 69

C.3 Create the Eyefinity group ................................................................. 70

C.4 Select a group layout ........................................................................ 71

C.5 Display group complete .................................................................... 72

C.6 Eyefinity group spanning multiple screens ........................................... 72

C.7 "Arrange Eyefinity Display Group" ....................................................... 73

C.8 "Disable Eyefinity Display Group" ........................................................ 74

C.9 Two screens in one Eyefinity group ...................................................... 75

C.10 Eyefinity group spanning two outputs ................................................ 75

D.1 Select AMD FirePro Control Center ...................................................... 77

D.2 AMD FirePro™ Control Center display connections .............................. 78

D.3 Select NVIDIA Control Panel ............................................................... 79

D.4 NVIDIA Control Panel ........................................................................ 79

D.5 NVIDIA Manage EDID window ............................................................ 80

E.1 Vision Window output ........................................................................ 82

E.2 dREC Record module, showing "NO SIGNAL" ........................................ 83

G.1 Window tab ..................................................................................... 89

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G.2 Viewport ......................................................................................... 90

G.3 Views template ................................................................................ 91

G.4 List of cameras ................................................................................. 92

G.5 Displays groups ................................................................................ 93

G.6 New group ...................................................................................... 94

G.7 Add display to an existing group. ....................................................... 94

G.8 3D Object Properties pane ................................................................ 95

G.9 Interactivity pane ............................................................................. 98

G.10 Input variables ................................................................................ 99

G.11 Moving a "blob" using its x and y positions ........................................ 100

G.12 Detecting a "blob" that will trigger a Timeline .................................... 100

G.13 Media pane .................................................................................. 101

G.14 Media preview .............................................................................. 102

G.15 Video properties for a Timeline element ........................................... 103

G.16 Timelines pane .............................................................................. 106

G.17 Timeline layers ............................................................................... 107

G.18 Timeline playback and element-manipulation controls ..................... 107

G.19 Zooming controls ........................................................................... 108

G.20 SMPTE device configuration ........................................................... 109

G.21 SMPTE signal quality gauge ............................................................ 110

G.22 Access Settings ............................................................................. 111

G.23 Settings pane ................................................................................ 112

H.1 Create new 2d project ..................................................................... 115

H.2 Stage ............................................................................................. 116

H.3 Displays .......................................................................................... 117

H.4 Toolbar ........................................................................................... 118

H.5 2D media manipulation ................................................................... 119

H.6 Adorner manipulation ...................................................................... 120

H.7 Fit and Align .................................................................................... 121

H.8 Agent icon in the tray ...................................................................... 122

H.9 Agent Interface .............................................................................. 122

H.10 Agent logs ..................................................................................... 123

H.11 Application preferences ................................................................. 124

H.12 Media Encoder .............................................................................. 126

H.13 Media Encoder job ........................................................................ 126

H.14 Content Production tool ................................................................. 127

H.15 Export template ............................................................................. 129

H.16 Connect to Remote Server .............................................................. 130

H.17 Live input on the Timeline ................................................................ 131

H.18 A Keyframed Timeline Element ........................................................ 132

H.19 Keyframe activation ....................................................................... 132

I.1 Study on the menu bar ...................................................................... 135

I.2 Import 3D model .............................................................................. 137

I.3 Create a 3D object ........................................................................... 138

I.4 3D Object Properties pane ................................................................ 138

I.5 Projection Study wizard ..................................................................... 139

I.6 Projection Study Wizard interface ....................................................... 140

I.7 3D Objects pane .............................................................................. 142

I.8 Create a 3D Object .......................................................................... 142

I.9 New Study ....................................................................................... 144

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I.10 Switch between Projection Studies .................................................... 144

I.11 New Page ....................................................................................... 145

I.12 Visualization mode .......................................................................... 146

I.13 Heat map ....................................................................................... 147

I.14 Change to Print Layout .................................................................... 147

I.15 New note ........................................................................................ 148

I.16 Hide elements of Print Layout ............................................................ 148

I.17 New view style ................................................................................ 149

I.18 Assign view style 1 ........................................................................... 149

I.19 Assign view style 2 ........................................................................... 150

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Revision history

RemarksDateRevision

number

Initial releaseJune 17,

2015

00.00

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Barco Media Server XHD-Series User Guide

Section 1: Introduction

Barco®Media Servers are fully integrated visual production systems that enable video
professionals to easily develop their show from idea to realization. Allowing users to
quickly and easily set up, preview, and manage their show environment, they form the
perfect connection between the creative ideas and the display systems that bring them
to life.

Barco couples its media server hardware with the X-Agora™ software suite. This software
is scalable, compatible with popular media formats, supports connectivity with various
sensors and input, and makes it possible to deploy content onto the most challenging
surfaces with an advanced yet easy-to-use projection mapping tool. Its interactive media
system captures and processes data in real-time, creating interactive media content for
various types of displays.

1.1

About this guide

1.1.1

This guide

This user guide describes how to operate a Barco Media Server. The user guide is de­signed to be a reference tool in the everyday work of the user with the product. It contains
a complete description of the hardware components and the software suite. The
manual also includes all the necessary instructions on how to upgrade and reinstall the
software.

Note

Barco provides a 1-year parts and labor warranty for all hardware compon­ents. Please refer to the Appendix B, "Warranty," for specific details regarding
the warranty terms.

1.1.2

Available system documentation

This guide is part of the documentation set describing the Barco Media Server product.

Please check online at the Barco Media Server website for the other documents.



Tip

Always check for the latest version of all documents on the Barco website.

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Barco Media Server XHD-Series User Guide

1.2

Symbols, pictures, and fonts

1.2.1

Symbol overview

The following icons are used in the manual:

!

Caution

This symbol appears adjacent to Caution messages. Not heeding these
messages could result in personal injury and/or damage to equipment.

Warning

This symbol appears adjacent to high voltage warning messages. Not
heeding these messages could result in serious personal injury.

i

Info

This symbol indicates a term definition or general information about a term.

Note

This symbol appears next to extra information about the described subject.



Tip

This symbol appears next to extra advice about the described subject.

1.2.2

Picture overview

Images and pictures given in the manual are used as illustration. The content of the
images can be slightly different from reality, e.g. version numbers, device types, installed
modules, form and position of software windows on screen, etc.

1.3

Standards and safety

This section lists standards that apply to Barco Media Servers and describes safety
precautions that must be observed when installing and operating a product from Barco.

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Section 1: IntroductionBarco Media Server XHD-Series User Guide

1.3.1

General safety instructions

• Read this manual thoroughly before operating this equipment.

• Adhere to all warnings in this manual.

• Follow precisely all instructions for operating and use of this equipment.

• Adhere to all local installation codes.

• Retain this manual for future reference.

For further safety information see the Barco Media Server XHD-Series Safety Guide.

1.3.2

Standards

Safety regulations

This equipment is built in accordance with the requirements of the international safety
standards EN60950-1, IEC60950-1, UL60950-1, and CAN/CSA C22.2 No.60950-1, which
are the safety standards of information technology equipment, including electrical
business equipment.

These safety standards impose important requirements on the use of safety critical
components, materials, and insulation, in order to protect the user or operator against
risk of electric shock and energy hazard and having access to live parts.

Safety standards also impose limits to the internal and external temperature variations,
radiation levels, mechanical stability and strength, enclosure construction and protection
against the risk of fire.

Simulated single-fault condition testing ensures the safety of the equipment to the user,
even when the equipment’s normal operation fails.

Electromagnetic interference

Barco Media Servers comply with the following EMC standards:

Electromagnetic compatibility
—emission:

EN 55022: (2010)

EN 61000-3-2 (2006) +A1 (2009) + A2 (2009)

EN 61000-3-3 (2008)

Electromagnetic compatibility
—immunity:

EN 55024 (2010)

EN55022/CISPR22 Class A ITE (Information Technology Equipment)

Barco Media Servers are products of class A ITE. ITE stands for Information Technology
Equipment. ITE is subdivided into two categories denoted class B ITE (products intended
primarily for use in domestic environment) and class A ITE (all other ITE which satisfies
the class A ITE limits but not the class B ITE limits).

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Barco Media Server XHD-Series User GuideSection 1: Introduction

!

Caution

This is a class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate
measures.

FCC compliance statement

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio fre­quency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his or her own expense.

1.3.3

Precautions

Warning

For your own protection, observe the following safety precautions when in­stalling and operating your device.

• Before operating the units, please read this manual thoroughly and retain
it for future reference!

• Observe all warnings and instructions printed on the devices!

• Barco Media Servers do not require any maintenance work or servicing.

Servicing should never be carried out by unauthorized personnel!

• Never open the case of the unit without first disconnecting the power
supply cord!

• To prevent fire or electrical shock hazard, do not expose this unit to rain
or moisture!

• Do not place any warm or heat dissipating sources in the vicinity of the
unit.

• This product should be operated from an AC power source!

• Check that the voltage and frequency of your power supply match those

printed on the device label showing the rated electrical values!

• If you are not sure of the type of AC power available, consult your
dealer or local power company!

• This product is equipped with a 3-wire grounding plug, i.e. a plug fea­turing a third (grounding) pin. This plug will only fit into a grounding­type power outlet. This is a safety feature. If you are unable to insert the

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plug into your outlet, contact your electrician to replace the obsolete
outlet. Do not defeat the purpose of the grounding-type plug!

• This equipment must be grounded (earthed) via the 3-conductor AC
power cable supplied. (If the power cable supplied is not the correct
one, consult your dealer.)

• Do not allow anything to rest on the power cord. Do not position this
product in places where people will walk on the cord. To disconnect the
cord, pull it out by the plug. Never pull the cord itself.

• If an extension cord is used with this product, make sure that the total
of the ampere ratings on the products plugged into the extension cord
does not exceed the extension cord ampere rating.

• Never push objects of any kind into this product through cabinet slots
as they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electrical shock.

• Never spill liquid of any kind on the product. Should any liquid or solid
object fall into the cabinet, unplug the set and have it checked by quali­fied service personnel before resuming operations.

• Lightning—For extra protection of this video product during a lightning
storm, or when it is left unattended and unused for a long period of
time, unplug it from the wall outlet. This will prevent damage to the
unit due to lightning and AC power-line surges.

Power cords with NEMA 5-15 plugs

Figure 1.1. NEMA 5-15 plug

green or yellow + green

earth (ground)

blue or white

neutral

brown or black

line (live)

• The cord set must be UL approved and CSA certified.

• The minimum specification for the flexible cord is No. 16 AWG, type

SJT, 16 A, 60°C, 4.5 m long max., 125 V, 3-conductor.

• The cord set must have a rated current capacity of at least 11 A.

• The attachment plug must be an earth-grounding type with a NEMA

5-15P (15 A, 125 V) configuration.

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Barco Media Server XHD-Series User GuideSection 1: Introduction

General installation instructions

• Do not place this unit on an unstable cart, stand, or table. The unit may
fall, causing serious damage to it.

• Do not use this unit near water.

• Do not use any power cords other than the one supplied with your unit.

While appearing to be similar, other power cords have not been safety
tested at the factory and must not be used to power the unit. For a re­placement power cord, contact your dealer.

• Slots and openings in the cabinet and the sides are provided for ventila­tion; to ensure reliable operation of the unit and to protect it from over­heating, these openings must not be blocked or covered. The openings
should never be blocked by placing the product on a bed, sofa, rug, or
other similar surface. This product should never be placed near or over
a radiator or heat register. This unit should not be placed in a built-in
installation or enclosure unless proper ventilation is provided.

• The maximum recommended ambient temperature for this equipment
is 40°C.

• When using the unit in a multi-unit rack assembly or closed assembly,
the ambient temperature inside the assembly may not exceed the max­imum rated ambient temperature.

• When installed in a rack, the installation should be such that the amount
of air flow required for safe operation of the equipment is not comprom­ised. The mounting of the equipment should be such that no hazardous
condition is achieved due to uneven mechanical loading.

1.3.4

Additional information

Servicing

Barco Media Servers do not require any servicing or regular maintenance work.

Cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners.

Unpacking of devices

For unpacking, follow the instructions and advice indicated on the outside of the
packaging!

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Repacking

Keep the original shipping carton and packing material; they will come in handy should
you ever have to ship your unit. For maximum protection, repack your equipment as
it was originally packed at the factory.

1.4

Environmental information: disposal

1.4.1

Disposal of the product (Waste Electrical and Electronic Equipment)

This symbol on the product indicates that, under the European Directive
2012/19/EU governing waste from electrical and electronic equipment, this product
must not be disposed of with other municipal waste. Please dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, please separate these items from other
types of waste and recycle them responsibly to promote the sustainable reuse of mater­ial resources.

For more information about recycling of this product, please contact your local city office
or your municipal waste disposal service. For details, please visit the Barco website at:
http://www.barco.com/en/AboutBarco/weee.

1.4.2

Disposal of batteries

This product contains batteries covered by the Directive which must be collected and
disposed of separately from municipal waste.

If the battery contains more than the specified values of lead (Pb), mercury
(Hg) or cadmium (Cd), these chemical symbols will appear below the crossed-out
wheeled bin symbol.

By participating in separate collection of batteries, you will help to ensure proper dis­posal and to prevent potential negative effects on the environment and human health.

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1.5

RoHS compliance

1.5.1

中国大陆 RoHS (Chinese Mainland RoHS)

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有毒有害物质或元素

Hazardous substances or elements

零件项目(名称)

Component name

多溴二苯醚

PBDE

多溴联苯

PBB

 价铬

Cr6+

镉

Cd

汞

Hg

铅

Pb

OOOOOX

印制电路主要配件

Main printed circuit as­sembly

OOOOOX

插入式印制电路配件

Plug-in printed circuit
assembly

OOOOOX

外接电(线)缆

External Cables

OOOOOX

內部线路

Internal wiring

OOOOOO

散热片(器)

Heat sinks

OOOOOX

电源供应器

Power supply unit

OOOOOX

风扇

Fan

OOOOOX

电池(组)

Batteries

OOOOOO

底架

Chassis

OOOOOO

螺帽,螺钉(栓),螺旋( 钉),
垫圈, 紧固件

Nuts, bolts, screws,
washers, fasteners

这个表被制备按照规定SJ/T 11364

This table is prepared in accordance with the provisions of SJ/T 11364.

O: 表示该有毒有害物质在该部件所有均质材料中的含量均在 SJ/T 11363 标准规定的限
量要求以下.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous
materials for this part is below the limit requirement in SJ/T11363.

X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T 11363 标准规
定的限量要求.

X: Indicates that this toxic or hazardous substance contained in at least one of the ho­mogeneous materials used for this part is above the limit requirement in SJ/T11363.

Table 1.1. 中国大陆 RoHS (Chinese Mainland RoHS)

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Barco Media Server XHD-Series User GuideSection 1: Introduction

在中国大陆销售的相应电子信息产品（EIP）都必须遵照中国大陆《电子信息产品污染
控制标识要求》标准贴上环保使用期限（EFUP）标签。Barco产品所采用的EFUP标签
（请参阅实例，徽标内部的编号使用于制定产品）基于中国大陆的《电子信息产品环保
使用期限通则》标准。

All electronic information products (EIP) that are sold within Chinese Mainland must
comply with the “Electronic Information Products Pollution Control Labeling Standard”
of Chinese Mainland, marked with the Environmental Friendly Use Period (EFUP) logo.
The number inside the EFUP logo that Barco uses (see the figure) is based on the
“Standard of Electronic Information Products Environmental Friendly Use Period” of
Chinese Mainland.

Figure 1.2. EFUP logo

1.5.2

Turkey RoHS compliance

Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur.

[Republic of Turkey: In conformity with the WEEE Regulation]

1.6

Terms and definitions

3G A 3 Gbit/s serial digital 10-bit or 12-bit video inter-

face (SMPTE 424M and 425M).

Active DisplayPort-to-DVI Ad­apter

A DisplayPort-to-DVI adapter that converts the
DisplayPort signal to DVI. A passive DisplayPort­to-DVI Adapter carries the signal from a DisplayPort
port to a DVI port, without conversion. With a
passive adapter, the video card must perform the
conversion.

Genlock A module that allows synchronization to external

sources and delivers synchronized display output.

HD-SDI High-Definition Serial Digital Interface; an HD-SDI

signal (SMPTE 292M). Format examples include
720p, 1080i, and 1080p.

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Master Power Switch Power switch on the rear panel of an XHD-series

media server. The Master Power switch removes
power from the unit, without performing a shutdown.

Power Switch Power switch on the front panel of an XHD-series

media server. The Power switch performs a shut­down, then removes power from the unit.

SD-SDI Standard-definition Serial Digital Interface; an SD-

SDI signal (SMPTE 292M). Format examples include
480i and 525i.

System Restore A process that can restore the applications and set-

tings on the C: drive to their original condition.
System Restore also restores the needed software li­censes. A Full Restore can erase the data on the D:
drive.

Windows Image Operating system. This version of the Barco Media

Server is based on Microsoft®Windows®8.1 EMB
Industry Pro and must be at least version 01.06.00.

X-Agora Refers to the GUI application that allows you to

create, run, and monitor a project. X-Agora software
suite refers to X-Agora, X-Agora Agent, X-Agora
Player, and X-Agora Server. See The X-Agora architec-

ture (p.48).

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Barco Media Server XHD-Series User GuideSection 1: Introduction

Section 2: Installation

This chapter gives instructions on how to install and run both the hardware and software
of the Barco Media Server, powered by X-Agora.

2.1

Installation requirements

Warning

Let the Barco Media Server acclimate to the ambient temperature after
unpacking. Ensure that the humidity is within the specification. Neglecting
this may result in startup failure of the device.

2.1.1

Disconnect device

Where a disconnect device is not incorporated in the equipment, or where the plug on
the power supply cord is intended to serve as the disconnect device:

• for PERMANENTLY CONNECTED EQUIPMENT, a readily accessible
disconnect device shall be incorporated external to the equipment.

• for PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near
the equipment and shall be easily accessible.

2.1.2

Barco Media Server Windows®image

This version of the Barco Media Server is based on Microsoft®Windows®8.1 EMB In­dustry Pro and must be at least version 01.06.00.

Verify that the Barco Media Server is loaded with the latest Windows image available
on the Barco website. Refer to Restore (p.35) for more information about upgrading the
Barco Media Server Windows image.

2.1.3

X-Agora GUI

The X-Agora GUI software must be at least Version 2.2.000.

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Barco Media Server XHD-Series User Guide

2.2

Initial inspection

2.2.1

General

Before shipment, the Barco Media Server was inspected and found to be free of mech­anical and electrical defects. As soon as the Barco Media Server is unpacked, inspect it
for any damage that may have occurred in transit. Save all packing material until the
inspection is completed. If damage is found, file a claim with the carrier immediately.
Notify the Barco sales and service office as soon as possible.

2.2.2

Unpacking

At delivery the Barco Media Server is packed in a cardboard box. Place the box on a
stable (solid), flat, and insulated support during all the unpacking. Open the box from
the top. Remove the Barco Media Server from its antistatic bag. Check the box content.

After unpacking let the Barco Media Server acclimate to room temperature, which must
be higher than 0°C (32°F) and lower than 40°C (104°F). Neglecting this may result in
startup failure.

Save the original shipping box and packing material; these will be necessary if you ever
have to ship your Barco Media Server. For maximum protection, repack your Barco
Media Server as it was originally packed at the factory.

2.2.3

Box content

After unpacking the Barco Media Server, check if all of the following items were included:

Accessories includedProduct contains

4RU rack-mount chassis • Barco Media Server assembly

• USB keyboard

• USB mouse

• US Power Cord NEMA 5/15 (not included

with units shipped to China)

1

•

3× passive DisplayPort-to-DVI adapters

2

•

2× active DisplayPort-to-DVI adapters

2

•

USB System Restore drive

3

• Safety manual

Table 2.1. Box content

Notes:

1. Barco does not provide power cords for all locations. It may be neces-

sary to install a power-cord cap for your location. See Replacing a power-

cord cap (p.65).

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2. The video output card can handle two DisplayPort-to-DVI conversions

on its own; for these conversions you may use the passive DisplayPort­to-DVI adapters.

a. If you wish to connect to more than two DVI devices,

you must use the active DisplayPort-to-DVI adapters
for the any conversions beyond the first two.

b. To get all four outputs, connect the passive adapters

to ports 1 and 2, and connect the active adapters to
ports 3 and 4.

3. The USB System Restore drive contains the user guide and the recovery

software. To restore the system using the USB System Restore drive,
see Restore (p.35).

2.2.4

Mechanical check

Confirm that there are no broken parts and that the unit is free of dents or scratches. If
you find broken parts, dents, or scratches, notify your Barco sales representative as soon
as possible.

2.3

Rack-mount procedure

The Barco Media Server chassis is designed to be rack mounted. Please note the following
important points:

• The Barco Media Server is 4RU in height.

• The maximum ambient operating temperature is 40° C.

• Leave sufficient front and rear space to ensure that airflow through the

Barco Media Server is not restricted.

• Distribute the units evenly, when installing equipment in a rack, to
prevent hazardous conditions that may be created by uneven weight
distribution.

• Connect the Barco Media Server only to a properly rated supply circuit.

• Maintain reliable grounding (earthing) of rack-mounted equipment.

• Mount the Barco Media Server from the front rack ears, using four rack

screws (not supplied).

(Threads may be metric or otherwise, depending upon the rack type.)

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Barco Media Server XHD-Series User GuideSection 2: Installation

!

Caution

At a minimum, an XHD-400 series server chassis weighs 13.6 kg (30 lbs.). To
avoid injury, we recommend that two people rack mount the chassis.

2.4

Connections

Make the following connections to the rear panel of the Barco Media Server.

1. Connect a monitor to the DVI port labelled “Desktop.”

(DVI cable not included.)

2. Connect keyboard and mouse to USB 2.0 ports.

3. Connect power cord.

2.5

Powering ON the Barco Media Server

Switch the master power switch on the rear panel to ON.

The Barco Media Server box turns on immediately.

Note

If the system is powered off any time after it has been initially powered on,
you can power on the system again using the power switch on the front
panel. If the Barco Media Server does not start, ensure that the master power
switch on the rear panel is ON.

Ensure that the Barco Media Server is connected to an appropriately-rated
power source.

Warning

This equipment is designed for connection to a branch circuit having a
maximum overload protection of 20 A.

2.6

Software startup

Barco Media Server boxes come pre-installed with Microsoft®Windows®Embedded

8.1 x64 and X-Agora™. When the box is powered on, Windows opens an empty desktop
with two icons in the left-hand corner of the Taskbar.

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•

Double-click the X-Agora icon either on the Taskbar or on the
Desktop) to open X-Agora.

•

Right-click the Windows icon on the Taskbar to gain access to the
following items:

• Control Panel

• File Explorer

• Run

• Shut down or sign out

• Desktop

• Select (left-click) the Windows icon, and select the circled down-arrow

on the Start screen, to access all applications on the machine.

2.7

Licensing

Barco Media Server boxes come pre-installed with Microsoft®Windows®Embedded

8.1 x64 and X-Agora™.

Barco Media Server software is secured by the CodeMeter hardware and software licens­ing solution from Wibu Systems. A local runtime application, CodeMeter Control Center
(also known as CodeMeter User Runtime) controls the licenses. An XHD-Series license
or an XDG-100 Designer license contains only the licenses needed to operate Barco
Media Server software. Barco Media Server software can be downloaded from the Barco

website. Go to http://www.barco.com/ → Products & Solutions → Image Processing →

Media Servers.

2.7.1

CodeMeter Control Center

The CodeMeter Control Center runtime application must run on each machine on which
Barco Media Server software is expected to run. CodeMeter Control Center is the local
management tool for hardware and software licenses, and it also plays a crucial part in
updating licenses remotely. CodeMeter Control Center is preinstalled on all Barco Media
Servers, and it is also part of the Barco Media Server software installer.

Note

If needed, CodeMeter Control Center (CodeMeter Runtime 5.21b or later)
can be downloaded from http://codemeter.com/us/service/down-
loads.htmlhttp://codemeter.com/us/service/downloads.html.

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Barco Media Server XHD-Series User GuideSection 2: Installation

2.7.2

Launching CodeMeter Control Center

Use the CodeMeter Control Center to check current licenses or request an update for
an existing license. Launch the CodeMeter Control Center with a single step.

1.

Double-click the CodeMeter Icon in Taskbar Notification area to launch
the CodeMeter Control Center.

Figure 2.1. Launching CodeMeter Control Center

2.7.3

XHD-Series licensing

This section describes how to check current licenses and request an update for an existing
license issued by Barco for a Barco Media Server XHD-Series server.

Checking current licenses

1. Launch the CodeMeter Control Center.

2. Find the XHD-Series license listed in CodeMeter Control Center (See

Figure 2.2, “CodeMeter Control Center overview for XHD-series license.”.)

Figure 2.2. CodeMeter Control Center overview for XHD-series license.

3. Click on WebAdmin to see more details.

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This opens a webpage.

4.

Navigate to the License pane under Content. (See Figure 2.3, “WebAdmin
License page for XHD-series licenses”.)

Figure 2.3. WebAdmin License page for XHD-series licenses

5.

XHD-Series licenses must have the Product Codes shown in Figure 2.4,
“XHD-series product codes” to properly work with Barco Media Server
software.

Figure 2.4. XHD-series product codes

Requesting an update for an existing XHD-series license

1. Launch CodeMeter Control Center.

2. Find the XHD-Series License listed in CodeMeter Control Center (See

Figure 2.2, “CodeMeter Control Center overview for XHD-series license.”.)

3.

Click License Update.

4.

Click Next.

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Barco Media Server XHD-Series User GuideSection 2: Installation

5.

Select Create License Request.

6.

Select Extend Existing License.

7.

Check Firm code 5000511 (Barco, Inc.) and click Next.

8.

Send the resulting .WibuCmRac file to Barco.

2.7.4

XDG-100 Designer licensing

This section describes how to check a current license and request an update for an existing
XDG-100 license issued by Barco.

Checking current licenses

1. Launch the CodeMeter Control Center.

2. Insert the XDG-100 Designer USB drive in a USB port on your computer.

3. Find the XDG-100 license listed in CodeMeter Control Center (See

Figure 2.5, “CodeMeter Control Center overview for XDG-100 license.”.)

Figure 2.5. CodeMeter Control Center overview for XDG-100 license.

4. Click on WebAdmin to see more details.

This opens a webpage.

5.

Navigate to the License pane under Content. (See Figure 2.6, “WebAdmin

License page for XDG-100 licenses”.)

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Figure 2.6. WebAdmin License page for XDG-100 licenses

6.

XDG-100 licenses must have the Product Codes shown in Figure 2.7,
“XDG-100 product codes” to properly work with Barco Media Server
software.

Figure 2.7. XDG-100 product codes

Requesting an update for an existing XDG-100 license

1. Launch CodeMeter Control Center.

2. Insert the XDG-100 Designer USB drive in a USB port on your computer.

3. Find the XDG-100 license listed in CodeMeter Control Center (See

Figure 2.5, “CodeMeter Control Center overview for XDG-100 license.”.)

4.

Click License Update.

5.

Click Next.

6.

Select Create License Request.

7.

Select Extend Existing License.

8.

Check Firm code 102712 (Barco, Inc.) and click Next.

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Barco Media Server XHD-Series User GuideSection 2: Installation

9.

Send the resulting .WibuCmRac file to Barco.

2.8

Shutdown and restart

The Barco Media Server can be shut down and restarted from Windows or by means
of the hardware power switches on the front and rear panels of the Barco Media Server
box.

Note

X-Agora always opens with the most recently saved data. Remember always
to exit X-Agora before shutting down or restarting the Barco Media Server.
Upon exiting, X-Agora prompts you to save your work. If you do not save
your work in X-Agora before shutting down or restarting the Barco Media
Server, some of your work may be lost.

2.8.1

Software shutdown

After saving your work and closing X-Agora, you can shut down the Barco Media
Server through Windows.

1.
Right-click the Windows icon at the far-left end of the Taskbar.

2.

Hover the cursor over the Shut down or sign out option in the pop-up
menu.

3.

Select Shut down or Restart.

Figure 2.8. Windows shutdown menu

2.8.2

Hardware shutdown

The Barco Media Server box can be powered down by means of the power switch, the
reset button, or the master power switch. Only the power switch performs a shutdown.

Hardware shutdown options

• Press the power switch on the front panel to shut down the Barco Media

Server.

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• Press the reset button on the front panel to power off and power on the
Barco Media Server.

The box powers off, without a shutdown procedure, and powers on
again. Data may be lost.

• Press the master power switch on the rear panel to power-off the Barco
Media Server.

The box powers off without a shutdown procedure. Data may be lost.

2.9

Restore

Restore the applications, software licenses, and settings on the C: drive with a System
Restore, or both restore the applications, software licenses, and settings on the C: drive
and erase the data on the D: drive with a Full Restore.

2.9.1

System Restore

Use the following steps to perform a System Restore.

1. Plug the USB Recovery drive into one of the external USB 3.0 ports on

the Barco Media Server.

The Barco USB Recovery drive is a USB 3.0 device; you may reduce
recovery time by using this drive in a USB 3.0 port.

2.

Right-click the Windows icon at the lower left-hand corner of the
screen to restart.

As the system restarts, it displays the Barco logo screen.

3. Press and hold the F8 key to summon the Select Boot Device screen.

4. Select the USB Recovery drive (STT ST3U16SSPS (15000MB)).

Use the up and down arrow keys on your keyboard, or use your mouse
to make selections.

After the system restarts, the Restore application displays the Barco
Media Server Validation screen.

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Barco Media Server XHD-Series User GuideSection 2: Installation

Figure 2.9. Barco Media Server Validation screen

5. Allow the System Restore menu to load.

The System Restore menu takes a few minutes to load. During this
time, a number of small windows appear and disappear. Wait until
you see a full-screen menu titled Barco Media System Restore Menu.

Figure 2.10. Barco Media Server System Restore Menu

6.

Select the System Restore option or Exit to cancel the operation.

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Section 2: InstallationBarco Media Server XHD-Series User Guide

If you select System Restore, the system displays the Confirmation
screen.

Note

Do not select Full System Restore, unless you intend to de-
lete all the data on the D: drive. See Full System Restore
(p.39).

Figure 2.11. Confirmation screen

7.

Select Confirm, and the Restore begins.

8. Allow the Restore to run.

The Restore process takes between 10 and 30 minutes. The system
displays status throughout the Restore.

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Barco Media Server XHD-Series User GuideSection 2: Installation

Figure 2.12. Sample Status screen

Once the Restore has reached this point (Applying the main volume),
the Barco Media Server automatically restarts.

9. Allow a few minutes for the Barco Media Server to reconfigure.

Figure 2.13. Completion screen

After the restoration is complete, you may remove the USB System Restore thumb drive.

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Section 2: InstallationBarco Media Server XHD-Series User Guide

Figure 2.14. Restore Error

2.9.2

Full System Restore

The procedure for a Full System Restore is nearly the same as the procedure for a System
Restore. This not only restores the application, software licenses, and settings on the
C: drive, but it erases any data on the D: drive, restoring the system to its original con­dition.

1. Plug the USB Recovery drive into one of the external USB 3.0 ports on

the Barco Media Server.

The Barco USB Recovery drive is a USB 3.0 device; you may reduce
recovery time by using this drive in a USB 3.0 port.

2.

Right-click the Windows icon at the lower left-hand corner of the
screen to restart.

As the system restarts, it displays the Barco logo screen.

3. Press and hold the F8 key to summon the Select Boot Device screen.

4. Select the USB Recovery drive (STT ST3U16SSPS (15000MB)).

Use the up and down arrow keys on your keyboard, or use your mouse
to make selections.

After the system restarts, the Restore application displays the Barco
Media Server Validation screen.

5. Allow the System Restore menu to load.

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Barco Media Server XHD-Series User GuideSection 2: Installation

The System Restore menu takes a few minutes to load. During this
time, a number of small windows appear and disappear. Wait until
you see a full-screen menu titled Barco Media System Restore Menu.

6.

Select the Full System Restore option or Exit to cancel the operation.

If you select Full System Restore, the system displays the Confirmation
screen withthe warning, "!!CLICKING CONFIRM WILL DELETE ALL
CONTENT AND DATA!!".

Note

A Full System Restore deletes all data from the D: drive. If
you wish to restore the applications, software licenses, and
settings on the C: drive without erasing the data on the D:
drive, use System Restore. See System Restore (p.35).

Figure 2.15. Barco Media Server Full System Restore Menu

7.

Select Confirm, and the Restore begins.

8. Allow the Restore to run.

The Restore process takes between 10 and 30 minutes. The system
displays status throughout the Restore.

Once the Restore has reached this point (Applying the main volume),
the Barco Media Server automatically restarts.

9. Allow a few minutes for the Barco Media Server to reconfigure.

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2.9.3

Clearing CMOS

If the Barco Media Server hangs or fails to boot after any change to the BIOS settings,
press the clear CMOS button to clear the CMOS and reset the motherboard to its default
value.

The clear CMOS button is a small red button labelled CLR_CMOS, located near the
front end of the PCIe 3.0 x16_4 expansion slot. (In the XHD-402 and XHD-404 media
servers, this slot holds the video out card. In the XHD-200 and XHD-400 media servers,
this slot is empty.)

!

Caution

Do not press the CLR_CMOS button during a System Restore, because this
will interrupt the restore operation.

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Section 3: Hardware

X-Agora runs on various models of Barco Media Server. This chapter describes the
hardware configuration of the XHD-200 series and the XHD-400 series servers.

Although the XHD-200-series and XHD-400/2/4-series servers differ in height, they
have the same buttons, switches, LED indicators, and USB 3.0 ports on the front panel.

Figure 3.1. XHD-series server—front panel

3.1

XHD-200 series

Figure 3.2. XHD-200 server—rear panel

• XHD–200 (2u chassis)

• Outputs – 2

• Inputs – 0

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3.2

XHD-400 series

Figure 3.3. XHD-400 server—rear panel

• XHD–400 (4u chassis)

• Outputs – 4

• Inputs – 0

Figure 3.4. XHD-402 server—rear panel

• XHD–402 (same 4u chassis as XHD–400)

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• Outputs – 4 DisplayPort 1.2a

• Inputs – 2 single-link DVI capture

Figure 3.5. XHD-404 server—rear panel

• XHD–404 (same 4u chassis as XHD–400)

• Outputs – 4 DisplayPort 1.2a

• Inputs – 4×3G SDI

• Genlock – synchronization module

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Section 4: Software

The X-Agora software suite is a unified software environment designed to facilitate
projection mapping project workflow from design to playback and operation.

4.1

Requirements

4.1.1

Hardware

X-Agora machines run Windows Embedded 8.1 x64.

These machines come pre-installed with X-Agora, including a license for the software.
To perform X-Agora updates, you must run the X-Agora wizard, which is explained in
this guide.

4.1.2

Distributed deployment

If your installation requires the use of multiple X-Agora machines (because of a high
number of required outputs or for performance reasons), it is important that all of the
machines run the same exact version of the software, to avoid communication problems
and feature discrepancies between components.

4.1.3

Network

X-Agora relies on the proper functioning of your network, and makes a few assumptions:

• TCP and UDP communication is open on the network. These protocols
are used for small file transfers, clock synchronization, and the commu­nication of interactive signals.

• All X-Agora machines have the same Windows credentials. This ensures
that the use of Windows file sharing works for the transfer of media
files.

• All X-Agora machines automatically log on to a Windows session at
boot time. This ensures that all the necessary applications are running
when needed.

You may wish to isolate the X-Agora network from external inputs for security reasons.
Please keep in mind that X-Agora uses different network protocols for its proper func­tioning, and that within the X-Agora network it is recommended to leave all communic­ation open.

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4.2

The X-Agora architecture

The X-Agora system operates according to a client-server architecture to allow maximum
scalability. A typical X-Agora deployment comprises a Controller PC and multiple
Player PCs, connected together as the X-Agora network. The Controller PC runs the X­Agora Server application that manages and coordinates the Player PC clients (all of
which run the X-Agora Player and X-Agora Agent applications). For larger venues, the
X-Agora architecture can be extended to support additional clients and servers according
to project needs.

The X-Agora software suite components include:

• X-Agora

• X-Agora Agent

• X-Agora Player

• X-Agora Server

4.2.1

X-Agora

X-Agora allows you to create a project, import media, assign outputs to player machines
and monitor the status of your event while it is running.

This application allows you to work with 2D projects, in which all playback takes place
on LED or LCD displays, or with 3D projects, in which you can also use projectors and
import your own 3D models.

4.2.2

X-Agora Agent

X-Agora Agent is an application that supports the X-Agora Player application. It is in­stalled on every machine in the X-Agora network to facilitate the server's control of the
network and communication between the player and the server.

4.2.3

X-Agora Player

It is as simple as this: “The player plays your media.”

Everything programmed in X-Agora is made visible or audible by a player.

Note

The X-Agora Player is not capable of media playback on its own. It requires
the X-Agora Server and X-Agora Agent applications to coordinate its actions.

Hardware and software licenses protect each X-Agora Player with regard to managing
the number of outputs that can be connected to a physical machine and validating the
number of live input devices that can be used.

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4.2.4

X-Agora Server

X-Agora Server is a Windows service installed on the controller PC to coordinate all of
the X-Agora elements on the network. Every application in the X-Agora network operates
as a client of X-Agora Server, allowing you to remotely monitor and maintain your X­Agora network from the controller PC.

The X-Agora Server—

• Coordinates all nodes on the X-Agora network.

• Acts as a centralized logger and message relay carrier between players.

• Hosts all media files.

• Synchronizes all players with updates to the media and virtual scene.

This documentation can be accessed from within X-Agora by pressing the F1 key. You
can also press F1 in each pane to display its documentation.

Figure 4.1. X-Agora F1 Help

4.3

Getting started—Install, Uninstall, and Update

4.3.1

X-Agora Wizard

1.

Launch X-Agora Installer.exe.

2.

Select Next.

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Figure 4.2. Launch the installer, and select Next

3.

Select Accept to accept the license; then select Next.

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Figure 4.3. Accept the license, and select Next

4.

Select either Install, Uninstall, or Update in the drop-down menu;
then select Next.

If the software is already installed, select Uninstall or Update in the
drop-down menu and select Next. If the software is not already present,
the Installation Wizard automatically chooses the Install option. You
can choose where to put the software and also where to put the project
files. By default, the Installation Wizard picks the disk partition with
the most free space as the target for project files.

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Figure 4.4. Start the Installation or Update

5.

Select Next to start the Installation or Update.

You may have to confirm to some prompts for X-Agora requirements.

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Figure 4.5. X-Agora

6.

Select Close to exit the Installation Wizard.

Note

Uninstalling the software removes all the files that were placed on the
computer at installation: binary files, some configuration files, and the demo
project. Extra files such as your own projects or additional configuration files
are not removed.

Note

Updating an installation is possible for upgrades and also downgrades, using
the same steps.

4.4

Network setup

Every machine in your setup can be a player or the master player.

Also, as explained in Remote mode (p.130), it is possible to connect remotely to the Master
Player (e.g., with your laptop), so you can modify your project remotely.

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To set up a project on multiple machines, you need a server machine and at least one
player machine.

1. On a server machine, open X-Agora Server.

The process opens in the background, and an icon appears in the Noti­fication Area on the Taskbar.

2. On a player machine, open X-Agora Agent and follow the steps in

Configuring Agent (p.54).

Every machine in your setup can be a player or the master player.

It is also possible to connect remotely to the master player (e.g., with your laptop), so
you can modify your project remotely.

4.5

Configuring Agent

X-Agora Agent is configured by default to connect to its local X-Agora Server service.
When changing the master player in your project, all the required instances of X-Agora
Agent point to the new master player. You can also change the default configuration
manually.

To change the default configuration manually—

1.

Launch Agent as an administrator.

(Double-click on the Agent icon in the notification area.)

2.

Select the Configuration tab.

3. Enter the X-Agora Player Executable path (if not entered already).

The default path is C:\X-Agora\xagora-projection\xframe-3d.exe.

4. Enter the Media Server Directory path (if not entered already).

The default path is C:\X-Agora\xagora-projection\.

5. Enter the master player type:

•

For a local master player, select Manual, enter address

127.0.0.1 or 'localhost', use Port 5000, and select Con­nect.

• For a remote player, select the address of the server,
use Port 5000, and select Connect.

6.

Select Save to save the settings parameters.

X-Agora asks you to restart.

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7. Restart X-Agora Agent.

Note

If remote share has not been configured prior to X-Agora installation, enter
User and Password to access the remote machine and select Connect To
Remote Share.

4.6

Launching X-Agora

1.

Launch X-Agora Server by selecting the X-Agora Server shortcut from
the Desktop or from the Start Menu.

2.

Launch X-Agora by selecting the X-Agora shortcut from the Desktop
or from the Start Menu.

Note

X-Agora Server must be running for X-Agora to launch.

Note

The Windows service xagoraServer MUST be running for X-Agora to launch.
It is enabled by default and launched automatically at Windows boot time.
Also make sure that you have the proper license for running the software.

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Appendix A: Specifications

This appendix contains specifications for Barco Media Servers and specifications and
pinouts for standard connectors.

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A.1

Barco Media Server specifications

XHD-400 SeriesXHD-200 SeriesSpecification

4× DP 1.21× DP 1.2, 1× DVI-DChannel outputs

1× DVI, 1× DP 1.2–Designer outputs

Max. 1× 4K at 60 fps, 4× HD at
60 fps

Max. 2× HD at 60 fpsOutput resolution

Max. 2× 4K, 8× HDMax. 4× HDVideo layers

Mini JackMini JackSMPTE input

–Capture cards • XHD-400: none

• XHD-402: 2×

Dual-link DVI­D

• XHD-404: 4× 3G
SDI

SoftwareSoftwareEDID management

Balanced Audio XLR Connect­ors

Balanced Audio XLR Connect­ors

Audio output

8× USB 3.0, 4× USB 2.04× USB 3.0, 2× USB 2.0USB

100 V AC, 220 V AC100 V AC, 220 V ACInput voltage

2× Gigabit Ethernet1× Gigabit EthernetNetworking

512G SSD256G SSDStorage

Dimensions •• Width: 48 cm

(19.0 in)

Width: 48 cm
(19.0 in)

• •Length: 28 cm
(11 in)

Length: 42 cm
(16.6 in)

•• Height: 18 cm (7
in)

Height: 9 cm
(3.5 in)

13.6 kg (30 lbs.)6.4 kg (14 lbs.)Weight

14.9 kg (33 lbs.)7.3 kg (16 lbs.)Shipping weight

Full one-year parts and labor
standard, extended warranty
and support available.

Full one-year parts and labor
standard, extended warranty
and support available.

Warranty

Table A.1. Barco Media Server specifications

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A.2

Standard connection specifications

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DescriptionSpecification

Main (Display­Port) and Exten-

• Display Connectors: DVI-I DL and DP 1.2

• Maximum Simultaneous Displays: 2 direct, 4 DP 1.2

Multi-Streamded (DVI)

Desktop • Resolution:

• 3,840×2,160 at 60 Hz Max DP 1.2 Res­olution

• 2,560×1,600 at 60 Hz Max DVI-I DL
Resolution

• 1,920×1,200 at 60 Hz Max DVI-I SL
Resolution

• 2,048×1,536 at 85 Hz Max VGA Resol­ution

• Memory Bandwidth: 29.0 GB/s

• Memory Interface: 128-bit

• GPU Memory: 2 GB DDR3

• Maximum Power Consumption: 45 W

Video Outputs
(DisplayPort)

• Four Standard DisplayPort outputs

• DisplayPort 1.2a support, including Adaptive-Sync

and HBR2

• Resolution:

• 4,096×2,160 Maximum DisplayPort

1.2a resolution

• 2,560×1,600 Maximum DisplayPort

1.1 resolution

• PCIe®3.0 compliant, ×16 bus interface

• 8-GB GDDR5 memory

• 256-bit memory interface

• Up to 160 GB/s bandwidth

• Less than 150-W maximum power consumption

Genlock • Synchronization to external sources

• Clock-accurate synchronization

• BNC connector for receiving and synchronizing video

input source, including:

• PAL & NTSC SD video blackburst

• HDTV tri-level sync

• TTL

• Sync signals on SDI

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DescriptionSpecification

• DVI-I (DL) connector

• Input channels: 2

• Output channels: 0

• Supports HDMI, DVI, and composite video capture

• PCIe ×4 half size plug-in card (110 mm × 170 mm)

DVI video cap­ture

• SD/HD/3G SDI on BNC connector

• Input channels: 4

• Output channels: 0

• 6G Ready (via future firmware upgrade)

• PCI Express: 4-lane PCIe 2.0

SD/HD/3G SDI
video capture

Table A.2. Standard connection specifications

A.3

Standard connector pinouts

A.3.1

DisplayPort connector pinouts

Figure A.1, “DisplayPort connector” illustrates the DisplayPort connector.

Figure A.1. DisplayPort connector

Table A.3, “DisplayPort connector pins” lists the DisplayPort connector pinouts.

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SignalPinSignalPin

GND11ML_Lane 0 (p)1

ML-Lane 3 (n)12GND2

CONFIG1 (connected to Ground)13ML_Lane 0 (n)3

CONFIG2 (connected to Ground)14ML-Lane 1 (p)4

AUX CH (p)15GND5

GND16ML_Lane 1 (n)6

AUX CH (n)17ML-Lane 2 (p)7

Hot Plug Detect18GND8

Return (return for power)19ML_Lane 2 (n)9

DP_PWR Power for connector (3.3
V, 500 mA)

20ML_Lane 3 (p)10

Table A.3. DisplayPort connector pins

A.3.2

DVI connector pinouts

Figure A.2, “DVI connector” illustrates the DVI connector.

Figure A.2. DVI connector

Table A.4, “DVI connector pins” and Table A.5, “MicroCross pins” list the DVI connector
pinouts. Please note:

• TMDS = Transition Minimized Differential Signal

• DDC = Display Data Channel

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SignalPinSignalPin

TMDS Data 3+13TMDS Data 2–1

+5V Power14TMDS Data 2+2

GND (for +5V)15TMDS Data 2/4 Shield3

Hot Plug Detect16TMDS Data 4–4

TMDS Data 0–17TMDS Data 4+5

TMDS Data 0+18DDC Clock6

TMDS Data 0/5 Shield19DDC Data7

TMDS Data 5–20Analog Vertical Sync8

TMDS Data 5+21TMDS Data 1–9

TMDS Clock Shield22TMDS Data 1+10

TMDS Clock +23TMDS Data 1/3 Shield11

TMDS Clock –24TMDS Data 3–12

Table A.4. DVI connector pins

SignalPinSignalPin

Analog Horizontal SyncC4Analog Red VideoC1

Analog Common Ground ReturnC5Analog Green VideoC2

––Analog Blue VideoC3

Table A.5. MicroCross pins

A.3.3

Ethernet connector pinouts

Figure A.3, “Ethernet connector” illustrates the Ethernet connector.

Figure A.3. Ethernet connector

Table A.6, “Ethernet connector pins” lists Ethernet connector pinouts.

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1000 Base-T – RJ45 port de­scription

10/100 Base-T – RJ45 port
description

ColorPairPin

TX0+TXD+white/green31

TX0–TXD–green32

RX0+RXD+white/or-

ange

23

TX1+–blue14

TX1––white/blue15

RX0–RXD–orange26

RX1+–white/brown47

RX1––brown48

Table A.6. Ethernet connector pins

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Appendix B: Replacing a power-cord cap

The Barco Media Server ships with an IEC power cord. Different locations (even within
the same country) may require a different power cord cap to connect the server to a
power outlet. Because of the variety of power cord caps used worldwide, Barco cannot
make specific recommendations for the power cord cap. Contact a local authority for
the type of power cord cap needed. When installing the power cord cap, note that the
cores in the mains lead are colored according to the following code:

• green and yellow = earth

• blue = neutral

• brown = live

B.1

Installing a Line Cord Cap – U.K. Only

In the United Kingdom, core colours in the mains lead of this equipment may not cor­respond with the coloured markings identifying the terminals in the fixture’s plug. In
that case, install a line cord cap according to the following code:

• Connect the green and yellow core to the plug terminal marked with
the letter “E,” or by the earth symbol or coloured green, or green and

yellow.

• Connect the blue core to the terminal marked with the letter “N” or
coloured black.

• Connect the brown core to the terminal marked with the letter “L” or
coloured red.

Warning

Class 1 equipment – This equipment must be earthed.

B.2

Vatic Fitter Heads Information – Danmark

Advarsel: Beskyttelse mod elektrisk chock.

Vigtigt!

Lederne med gul/groen isolation maa kun tilsluttes en klemme maerket eller .

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Appendix C: AMD FirePro™Control Center

C.1

Using Dedicated Fullscreen

Using Dedicated Fullscreen assures optimal video playback by taking full control of
the GPU and bypassing desktop composition similar to what they do in video games.
However, to use that mode, all outputs must be set in an Eyefinity Group. We will explain
in this section how to setup an Eyefinity Group using the AMD FirePro Control Center
and how to manage the Eyefinity Group inside the X-Agora.

C.2

Setting up an Eyefinity Group

1.

Right-click on Desktop and select AMD FirePro Control Center.

2.

Expand AMD Eyefinity Multi-Display and click on the Create Eyefin-
ity Display group.

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Figure C.1. "Create Eyefinity Display Group"

3.

Click on Use a new arrangement.

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Figure C.2. Use a new arrangement

4. Select the screen from which you want to create the Eyefinity group

and click on Next.

The other screens will be disabled.

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Figure C.3. Create the Eyefinity group

5. Select the layout type—for now, X-Agora supports only horizontal
layouts (2x1, 3x1, 4x1, etc.)— and click on Next.

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Figure C.4. Select a group layout

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Figure C.5. Display group complete

6.

Click on Next twice.

The Eyefinity group should now span across multiple screens, as shown
in Figure C.6, “Eyefinity group spanning multiple screens”.

Figure C.6. Eyefinity group spanning multiple screens

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7.

If the screens are not in the proper order, click on Arrange Eyefinity
Display Group and follow the screen indications to set up the correct
screen order.

Figure C.7. "Arrange Eyefinity Display Group"

C.3

Disable Eyefinity Group

To disable the Eyefinity Group, click on Disable Eyefinity Group in the AMD Eyefinity
Multi-Display Menu.

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Figure C.8. "Disable Eyefinity Display Group"

C.4

Manage Eyefinity Group in Designer

In X-Agora, an Eyefinity Group is considered as one display so using the Identify
Monitors button shows only one large number for the group. The displays that are part
of the Eyefinity Group, however, are also identified individually with smaller numbers
from 1 to 6, depending of the number of displays in the group.

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Figure C.9. Two screens in one Eyefinity group

If the X-Agora Player is in Dedicated Fullscreen, the Eyefinity group is also represented
by a rectangle that spans across the correct number of displays in the group. In the fol­lowing screenshot, the group spans across two outputs:

Figure C.10. Eyefinity group spanning two outputs

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Appendix D: EDID management

Extended display identification data (EDID) is managed through either the AMD
FirePro™ Control Center or the NVIDIA Control Panel.

D.1

Removing an emulated EDID through the AMD FirePro™
Control Center

1. Right-click anywhere on the desktop to summon the desktop menu.

2.

Click on AMD FirePro Control Center.

Figure D.1. Select AMD FirePro Control Center

3.

Select AMD FirePro in the navigationpane, and click EDID Emulation.

4. Select any emulated display connection.

An EDID that is being read from a display cannot be deleted; only
emulated EDIDs can be deleted.

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Figure D.2. AMD FirePro™ Control Center display connections

The four icons at the right-hand side of the selected connection allow
you to…

a. View the selected EDID in HEX format.
b. Save the selected EDID to a file.
c. Add or modify emulation properties.
d. Remove the selected EDID or branch emulation.

5.

Click on the Minus icon to remove the selected EDID.

The text for the selected connection changes from “DisplayPort (Emu­lated:…)” to “DisplayPort (Connected:…).”

D.2

Removing an emulated EDID through the NVIDIA Control
Panel

1. Right-click anywhere on the desktop to summon the desktop menu.

2.

Click on NVIDIA Control Panel.

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Figure D.3. Select NVIDIA Control Panel

3.

Select Workstation and View system topology from the Select a Task
pane of the NVIDIA Control Panel.

Figure D.4. NVIDIA Control Panel

Figure D.4, “NVIDIA Control Panel” shows that the DVI port of the
Quadro K620 is not connected, but the DisplayPort port is connected
to an ASUS monitor.

4. Click, under Settings, on the EDID you wish to manage.

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Figure D.5. NVIDIA Manage EDID window

The NVIDIA Manage EDID screen has three tabs.

a.

Export allows you to create an EDID file based on the
current display.

b.

Load allows you to load an EDID file to use as an
emulated EDID.

c.

Unload allows you to remove an emulated EDID file
from a connection.

5.

Select the Unload tab on the Manage EDID window.

6. Select the emulated EDID that you wish to remove.

Only emulated EDIDs may be selected and removed. If the connector
is reading an EDID from an active display, the connector is grayed out
and is not selectable.

7.

Click on the Unload EDID button.

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Appendix E: Input check

The Barco Media Server has two applications that allow you to check whether or not
the video capture card is receiving input. The dREC application checks the SDI input
on the video capture card in the Barco Media Server XHD-404, and the Vision window
application checks the DVI input on the video capture card in the Barco Media Server
XHD-402.

E.1

DVI video input check

Use the Vision window application check the DVI input on the Datapath VisionAV-HD
video capture card in the Barco Media Server XHD-402.

1.
Click the Windows icon at the lower left-hand corner of the screen

to access the Windows Apps screen.

2.
Select the Vision window icon to open the New Vision Window.

3. Select the input (1 or 2) that you want to check from the Input drop­down list.

4.

Click OK.

The Vision Window checks the selected input. If the input is present, Vision Window
shows the input. (See Figure E.1, “Vision Window output”.) If no input is detected, Vision
Window displays the message, "No input."

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Figure E.1. Vision Window output

E.2

SDI video input check

Use the dREC application check the SDI input on the Delta-3G-elp 40-bb video capture
card in the Barco Media Server XHD-404.

1.
Click the Windows icon at the lower left-hand corner of the screen

to access the Windows Apps screen.

2.
Select the dREC icon to open dREC.

3. dREC displays the Record module.

• The Device Control panel displays the video capture
card parameters.

• The Card field identifies the card.

• The Channel field allows youto select
the video input channel (RX0 – RX3).

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• The Video Preview panel shows the input, if there is
any.

If there is no input signal, the Video Preview panel
displays the message, "NO SIGNAL."

Figure E.2. dREC Record module, showing "NO SIGNAL"

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Appendix F: Trouble shooting

Use Table F.1, “Trouble-shooting matrix” to trouble-shoot problems with the Barco
Media Server.

!

Caution

When handling power connections, remember to always follow safety pro­cedures.

• Power down the Barco Media Server.

Switch off the power switch on the front panel and the
master power switch on the rear panel.

• Disconnect the power cord from the Barco Media Server.

• Remove all cables from the Barco Media Server.

• Make sure that your hands are free of dirt, grease, or foreign

substances that may damage the PCIe card or any com­ponents that you may touch inside the server.

• Make sure you are "grounded."

Wear an anti-static wrist strap, also known as a ground
bracelet, or make sure that you touch a metal object that
is touching the ground to discharge any static electricity you
may have accumulated.

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RemedyPossible causeProblem

Make sure that the Master Power
switch on the rear panel is ON.

The Master Power switch is not
ON.

Media server
does not start

Make sure power supply is connec­ted to a valid power source.

The power supply is not connec­ted to a valid power source.

Check motherboard for any power
indication or errors.

Make sure that the EATX12V con­nector is firmly seated.

EATX12V connector is loose or
disconnected from the mother­board.

When handling power connec­tions, remember to always follow
safety procedures. See Caution.

If EATX12V is not connected, the
system may repeatedly start and
stop, start and stop.

Be sure to use supplied active and
passive adapters in proper order.

The DisplayPort-to-DVI adapter
may be incorrect.

No video output

See the notes to Table 2.1 in the
Box content (p.26) section of this
user guide.

Make sure cable is seated cor­rectly, and the thumbscrews are
tight.

The video cable may not be prop­erly connected.

Enable the display in the Windows
screen setting.

The display has not been enabled
by Windows.

Remove the previously used EDID
and verify that you can see the

The EDID does not match the at­tached display.

Windows desktop. (See EDID
management (p.77).)

Operating ambient temperature
must be higher than 0°C (32°F)

The operating temperature is too
high.

Images unstable
or showing bad
performance

and lower than 40°C (104°F).
Leave sufficient front and rear
clearance to ensure that airflow
through the chassis is not restric­ted.

Be sure to encode content with X­Agora Media Encoder.

The content is not properly en­coded or has too many layers.

Content is not properly encoded,
or it has toomany layers.

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RemedyPossible causeProblem

Make sure that the cable is seated
correctly and that the thumb­screws are tight.

The connections may be incorrect.

Bad output on a
specific channel

Be sure not to exceed maximum
cable length.

The suggested cable length has
been exceeded.

Be sure to use the supplied con­verters. (See Note #2 to Table 2.1,
“Box content”.) Swap the converter
for a converter with a known good
output.

The converters are unsupported.

Make sure that the cable is seated
correctly and that the thumb­screws are tight.

Swap the cable for a known good
cable.

A connection or cable is bad.

Bad input on a
specific channel

Be sure not to exceed maximum
cable length.

The suggested cable length has
been exceeded.

Be sure to use the supplied con­verters. (See Note #2 to Table 2.1,
“Box content”.) Swap the converter
for a converter with a known good
output.

The converters are unsupported.

• Be sure to use specified video
input formats. See the Supported

3D, audio, image, and video formats
(p.154) section of this user guide.

• To check the DVI inputs, use the
Vision window application in­stalled on the server. See the DVI
video input check (p.81) section of
this user guide.

• To check the SDI inputs, use the
dREC application installed on the
server. See the SDI video input
check (p.82) section of this user
guide.

The input format is unsupported.

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RemedyPossible causeProblem

Check all of the Ethernet cables
and verify that they are plugged
in.

If you are using a network switch,
verify that is ON and is operating
properly.

This is a possible cable or network
switch issue.

Devices do not
communicate
through the net­work.

Check to see if the IP address is
within your LAN range.

The IP address is incorrect; the IP
address is not within your LAN
range.

Check if the BMS network address
is already in use by another device
on the local network.

The IP address is incorrect; there
is a conflict between network ad­dresses.

Disable the DHCP option and
enter a static network address
compatible with the PC running
the Event Master control software
(range, subnet mask, etc.).

This configuration does not have
a DHCP server.

The dynamic
configuration
(DHCP) does
not work, when
connecting a de­signer laptop to
the server.

Make sure that the cables from the
front-panel switches are plugged
in on the motherboard.

The internal cables may be discon­nected.

The unit does
not respond to
any front panel
switches.

Try a different USB device in the
port.

The USB device may be faulty.

The front-panel
USB ports do
not work.

Make sure that the cable from the
front-panel USB port is firmly
seated in the USB3_78 connector
on the motherboard.

The internal cable may be discon­nected.

Make sure that the USB flash drive
is formatted to use the FAT32 file
system. If you cannot access the
USB flash drive from another PC,
then you may have a faulty USB
flash drive.

The USB drive may be bad or
formatted incorrectly.

Cannot read
from or write to
the USB drive.

Restart System Restore.

Power may have been lost during
System Restore.

Unable to per­form a System
Restore

There is noimmediate remedy; the
data is lost.

See the Restore (p.35) section of
this user guide.

A Full System Restore, rather than
a System Restore, was performed.

Data on the D:
drive is lost after
a System Re­store.

Table F.1. Trouble-shooting matrix

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Appendix G: Interface

The GUI may indeed have changed. My Viewport does not look like the Viewport in the Wiki.
What does the Viewport on the Server look like?

The X-Agora interface offers several panes for viewing aspects of your project. You can
access these panes by using the Window tab on the Menu bar at the top of the screen.
A checkmark next to an item in the Window-tab drop-down menu indicates that the
pane for that item is active.

Figure G.1. Window tab

G.1

Viewport

The Viewport pane provides up to four distinct views of the 3D scene in order to facil­itate viewing and moving 3D objects and displays.

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Figure G.2. Viewport

G.1.1

Changing the number and layout of views

Click on the Views Template button, in the top right-hand corner of the Viewport pane,
to change the number and layout of views.

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Figure G.3. Views template

G.1.2

Camera and controls

To change the Camera assigned to a Viewport, click the Camera name to the right of
the icon in the top left-hand corner of a Viewport frame. The projectors and screens
listed in the Displays pane, as well as default cameras such as Top, Front, Left, Right,
Bottom, Perspective, and Orthographic, are available here.

To move the camera in the Viewport, a toolbar provides different movement modes:
Selection, Pan, Orbit, and Zoom. When using the tool explicitly, the left mouse button
behaves according to the selected tool.

To move or scale selected objects in the scene, use the 3D manipulator with axes.
Dragging an axis moves or scales the selected objects along that axis. Right clicking in
the Viewport while an object is selected opens a menu that allows you to change between
the move and scale manipulators. When using the move manipulator, Shift+O toggles
between local and world axes. All the scale, dimension, and rotation properties of an
object can be edited in the Properties pane.

All camera controls and object controls can be triggered by using keyboard shortcuts,
as described in Viewport keyboard and mouse shortcuts (p.153).

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Figure G.4. List of cameras

G.2

Displays pane

The Displays pane allows you to adjust the properties of projectors and screens to the
real-world constraints of your project.

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Figure G.5. Displays groups

1. Open the Displays pane and select the projector or screens the position

or parameters of which you wish to modify. (See Figure G.5, “Displays
groups”.)

Selecting a display (either in the Displays pane or in a Viewport) causes
the Properties panel to show the parameters of the selected display.

2. Edit the parameters of the display, such as its x, y, and z coordinates,
lens shift and throw ratio (for projectors), or resolution.

G.2.1

Display groups

The displays created to simulate real-world projector and screen setups appear as Pro­jector Groups or Screen Groups in the Displays pane. Groups can be used to organize
your displays for ease-of-use.

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Figure G.6. New group

G.2.2

Add display

To add a display, you can use the menu shown in Figure G.6, “New group”. If you want
to add a display to an existing display group, use the + icon of that group. See .

Figure G.7. Add display to an existing group.

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G.3

3D objects pane

The 3D Objects pane provides a list of all the 3D objects in your scene. It also allows
you to select them individually in order to highlight them in the Viewport and expose
their parameters in the Properties pane. You can use the Properties pane to resize and
reposition 3D objects.

Figure G.8. 3D Object Properties pane

G.4

Actions pane

Actions give you real-time tools to go beyond basic video and sound playback. They
make it possible to add real-time visual effects to your Timelines, control external systems
such as Artnet lighting fixtures, and move 3D objects in the scene.

G.4.1

Lighting

DescriptionAction

Transmits Art-Net values to a specific IP, Port, DMX universe and
channel(s).

Art-Net

Table G.1. Lighting

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G.4.2

Particles

Particle system actions are presets with adjustable parameters.

G.4.3

Post-Processing

Post-processing actions are applied on the 2D image rendered in the Viewport (as op­posed to individual objects or media assets).

DescriptionAction

Applies ambient occlusion on the image.Ambient Occlu-

sion

Modifies saturation, min and max (black and white) levels, gamma,
hue offset, and brightness.

Color Correction

Fades in from plain black to the scene.Fade In

Fades out from the scene to black.Fade Out

Allows for manual fade control of the scene.Manual Fade

Defines a revealer object that, when in front of a defined revealed
object, reveals it.

Reveal

Provides tandard shader-based video effects.Video Filter Led
Simulator Glass
Ripples

Table G.2. Post-Processing

G.4.4

Sound

DescriptionAction

Plays a specific sound on an event.Play sound from
folder on event

Plays a specific sound on an event.Play sound on
event

Mixes a sound from different channels.Submix sound

Table G.3. Sound

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G.4.5

Timeline

DescriptionAction

Sends the playhead to the specified TimeCue.

The TimeCue can be either inside the same Timeline or in a seperate
Timeline.

Go to Cue

Pauses the playhead.

All free-running assets continue playing.

Pause Timeline

Plays a specific Timeline group.Play Timeline

Preloads all media assets to avoid lag when starting a Timeline.Preload

Timeline

Sends the playhead to the specified time (in the same Timeline).Seek time

Starts a specific Timeline upon an event trigger.Start Timeline

on event

Stops the Timeline on which the Action is placed.Stop Timeline

Selects the name of the Timeline to be stopped from the drop-down
list in this Action's properties.

Stop Timeline
by name

Stops a specific Timeline upon an event trigger.Stop Timeline

on event

Table G.4. Timeline

G.4.6

Transformations

DescriptionAction

Moves an object in the 3D space over time.Move node

Positionsa node on a plane, according to normalized x and y coordin­ates.

Positionnode on
plane

Rotates a node in three dimensions, given a rotation axis and an angle.Rotate node

Scales an Object in 3D Space over time.Scale node

Adjusts the UV of an object.UV adjust

Adjust UVs to apply a media on part of an object, or vice-versa.UV crop

Table G.5. Transformations

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