All rights reserved. No part of this document may be copied, reproduced or translated. It shall not otherwise be
recorded, transmitted or stored in a retrieval system without the prior written consent of Barco.
Trademarks
Brand and product names mentioned in this manual may be trademarks, registered trademarks or copyrights
of their respective holders. All brand and product names mentioned in this manual serve as comments or
examples and are not to be understood as advertising for the products or their manufacturers.
Trademarks
USB Type-CTMand USB-CTMare trademarks of USB Implementers Forum.
HDMI Trademark Notice
The terms HDMI, HDMI High Definition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Product Security Incident Response
As a global technology leader, Barco is committed to deliver secure solutions and services to our customers,
while protecting Barco’s intellectual property. When product security concerns are received, the product
security incident response process will be triggered immediately. To address specific security concerns or to
report security issues with Barco products, please inform us via contact details mentioned on
https://www.barco.com/psirt. To protect our customers, Barco does not publically disclose or confirm security
vulnerabilities until Barco has conducted an analysis of the product and issued fixes and/or mitigations.
Patent protection
Please refer to www.barco.com/about-barco/legal/patents
Guarantee and Compensation
Barco provides a guarantee relating to perfect manufacturing as part of the legally stipulated terms of
guarantee. On receipt, the purchaser must immediately inspect all delivered goods for damage incurred during
transport, as well as for material and manufacturing faults Barco must be informed immediately in writing of
any complaints.
The period of guarantee begins on the date of transfer of risks, in the case of special systems and software on
the date of commissioning, at latest 30 days after the transfer of risks. In the event of justified notice of
complaint, Barco can repair the fault or provide a replacement at its own discretion within an appropriate
period. If this measure proves to be impossible or unsuccessful, the purchaser can demand a reduction in the
purchase price or cancellation of the contract. All other claims, in particular those relating to compensation for
direct or indirect damage, and also damage attributed to the operation of software as well as to other services
provided by Barco, being a component of the system or independent service, will be deemed invalid provided
the damage is not proven to be attributed to the absence of properties guaranteed in writing or due to the
intent or gross negligence or part of Barco.
If the purchaser or a third party carries out modifications or repairs on goods delivered by Barco, or if the
goods are handled incorrectly, in particular if the systems are operated incorrectly or if, after the transfer of
risks, the goods are subject to influences not agreed upon in the contract, all guarantee claims of the
purchaser will be rendered invalid. Not included in the guarantee coverage are system failures which are
attributed to programs or special electronic circuitry provided by the purchaser, e.g. interfaces. Normal wear
as well as normal maintenance are not subject to the guarantee provided by Barco either.
The environmental conditions as well as the servicing and maintenance regulations specified in this manual
must be complied with by the customer.
Barco ClickShare Product Specific End User License Agreement
THIS PRODUCT SPECIFIC USER LICENSE AGREEMENT (EULA) TOGETHER WITH THE BARCO
GENERAL EULA ATTACHED HERETO SET OUT THE TERMS OF USE OF THE SOFTWARE.
1:In the event of any differences or inconsistencies between translations of the EULA and the English text of the EULA, the English
text will prevail.
1
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE OPENING OR DOWNLOADING AND USING
THE SOFTWARE.
DO NOT ACCEPT THE LICENSE, AND DO NOT INSTALL, DOWNLOAD, ACCESS, OR OTHERWISE COPY
OR USE ALL OR ANY PORTION OF THE SOFTWARE UNLESS YOU CAN AGREE WITH ITS TERMS AS
SET OUT IN THIS LICENSE AGREEMENT.
1. Entitlement
Barco ClickShare (the “Software”) offered as a wireless presentation solution that includes the respective
software components as further detailed in the applicable Documentation.
The Software can be used upon purchase from, and subject to payment of the relating purchase price to, a
Barco authorized distributor or reseller of the ClickShare base unit and button or download of the authorized
ClickShare applications (each a “Barco ClickShare Product”).
•Term
The Software can be used under the terms of this EULA from the date of first use of the Barco ClickShare
Product, for as long as you operate such Barco ClickShare Product.
•Deployment and Use
The Software shall be used solely in association with a Barco ClickShare Product in accordance with the
Documentation issued by Barco for such Product.
2. Support
The Software is subject to the warranty conditions outlined in the Barco warranty rider. Maintenance, including
the provision of upgrades and updates to the Software, and helpdesk support are available at your option on
the terms of Barco’s then current warranty rider.
Higher maintenance and support levels can be obtained at the moment of product sale or during the Barco
ClickShare Product and/or Software warranty term.
Higher maintenance and support levels may be included in the initial transaction if ordered and paid for
additionally. It is strongly suggested to maintain the maintenance and support agreement without interruption.
Barco reserves the right not to restart maintenance following an interruption by the customer.
3. Terms of Use
The Software can be used as set out in the Barco EULA attached hereto.
The provisions of this Product Specific EULA override the Barco generic EULA in case of conflicts or
inconsistencies.
In case of (inadvertent or other) non-compliance (e. g. where the actual use overshoots the use authorized
hereunder), Barco shall have the option to suspend access to the Software until the non-compliance is
remedied, failing of which Barco may terminate the License Agreement as set out herein.
4. Privacy
You are controller for personal data which are being processed via the Software. Therefore, you remain solely
responsible for complying with all applicable data protection laws and for implementing and maintaining
privacy protection and security measures (especially for components that you provide or control). Barco
disclaims any liability in this regard.
Barco created a specific privacy policy for the ClickShare software application for mobile devices, which
describes the processing of personal data via this application (
The Software contains software components released under an Open Source license.
A list of the third party components used is available in the Software’s README files, through the “My
Barco” section of the Barco website or through other (online) means. The applicable license terms,
copyright notices and, as relevant, source code access conditions apply as set out in the Barco EULA
attached hereto.
•Retention of data
Barco right to use and retain Functional Information (section 10.2 of the EULA) shall survive the term of
this EULA.
Barco ClickShare Product Specific Privacy policy
You are controller for personal data which are being processed via the Software. Therefore, you remain solely
responsible for complying with all applicable data protection laws and for implementing and maintaining
privacy protection and security measures (especially for components that you provide or control). Barco
disclaims any liability in this regard. Barco created a specific privacy policy for the ClickShare software
application for mobile devices, which describes the processing of personal data via this application (
Via the Software, Barco may gather technical information about (i) the functioning and the functionality of the
products which are connected through the Software, and/or (ii) as provided by you or generated by your use of
the Software (“Functional Information”). Barco may make use of such Functional Information for purposes of
analytics, for developing and improving products and services, offering products and services to your
organization and/or allowing third parties to access such Functional Information; based on the legitimate
interest of Barco of evaluating the market, assessing and improving its products and conducting research and
development. All knowhow, inventions and works derived by Barco from the Functional Information will be
exclusively owned by Barco.
Open Source Software provisions
This product contains software components released under an Open Source license. A copy of the source
code is available on request by contacting your Barco customer support representative.
EACH SEPARATE OPEN SOURCE SOFTWARE COMPONENT AND ANY RELATED DOCUMENTATION
ARE PROVIDED "AS IS"WITHOUT EXPRESS OR IMPLIED WARRANTY INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL THE COPYRIGHTHOLDER OR ANY OTHER CONTRIBUTOR BE LIABLE FOR
DIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS OPEN SOURCE SOFTWARE. MORE INFORMATION/
DETAILS IS TO BE FOUND IN EACH SPECIFIC OPEN SOURCE LICENSE.
Copyright on each Open Source Software component belongs to the respective initial copyright holder, each
additional contributor and/or their respective assignee (s), as may be identified in the respective
documentation, source code, README file, or otherwise. You shall not remove or obscure or otherwise alter
the respective copyrights.
You acknowledge living up to the conditions of each separate Open Source Software license.
In the development of the Software, the following Open Source Software components have been used:
EN55032-CISPR32 Class B ITE (Information Technology Equipment)
This is a class B product. In a domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures.
If this equipment does cause interference to radio or television reception, the user may try to correct the
interference by one or more of the following measures :
•Re-orientation of the receiving antenna for the radio or television.
•Relocate the equipment with respect to the receiver.
•Plug the equipment into a different outlet so that the equipment and receiver are on different branch
circuits.
•Fasten cables connectors to the equipment by mounting screws.
Federal Communication Commission Interference Statement
You are cautioned that changes or modifications not expressly approved by the part responsible for
compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
You may also find helpful the following booklet, prepared by the FCC: "How to Identify and Resolve Radio-TV
Interference Problems." This booklet is available from the U.S. Government Printing Office, Washington D.C.
20402.
Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment can
void your authority to operate this equipment under Federal Communications Commissions rules.
In order to maintain compliance with FCC regulations shielded cables must be used with this equipment.
Operation with non-approved equipment or unshielded cables is likely to result in interference to radio &
television reception.
FCC RF Radiation Exposure Statement: This device is capable of operating in 802.11a mode. For 802.11a
devices operating in the frequency range of 5.15 - 5.25 GHz, they are restricted for indoor operations to
reduce any potential harmful interference for Mobile Satellite Services (MSS) in the US. WIFI Access Points
that are capable of allowing your device to operate in 802.11a mode (5 .15 - 5.25 GHz band) are optimized for
indoor use only. If your WIFI network is capable of operating in this mode, please restrict your WIFI use
indoors to not violate federal regulations to protect Mobile Satellite Services.
1. This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
2. This equipment complies with RF radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm between the radiator
and your body.
Base Unit FCC ID: 2AAED-R9861511
Button FCC ID (model R9861600D01C): 2AAED-R9861600D01
ClickShare Button 2AAED-R9861600D01 has been tested and meets the FCC RF exposure guidelines.The
maximum SAR value reported is 1.19 W/kg.
ClickShare button 2AAED-R9861600D01 should be installed and operated with a minimum distance of 5 mm
between the radiator and your body.
Canada, Industry Canada (IC) Notices
This device complies with Industry Canada licence-exempt RSS standard (s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Barco Wireless Device is below the Industry Canada (IC) radio frequency
exposure limits. The Barco Wireless Device should be used in such a manner such that the potential for
human contact during normal operation is minimized.
Caution: Exposure to Radio Frequency Radiation.
1. To comply with the Canadian RF exposure compliance requirements, this device and its antenna must not
be co-located or operating in conjunction with any other antenna or transmitter.
2. To comply with RSS 102 RF exposure compliance requirements, a separation distance of at least 20 cm
must be maintained between the antenna of this device and all persons.
Base Unit IC: IC: 21559-R9861511
Button IC (model R9861600D01C): 21559-R9861600D01
IC Antenna statement
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This radio transmitter 23575-R9861511 has been approved by Industry Canada to operate with the antenna
types listed below with the maximum permissible gain and required antenna impedance for each antenna type
indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for
that type, are strictly prohibited for use with this device.
Indoor use only warning
Operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to
co-channel mobile satellite systems.
Certification information (SAR)
This device is also designed to meet the requirements for exposure to radio waves established by the Industry
Canada.
The SAR limit adopted by Canada is 1.6 W/kg averaged over one gram of tissue. The highest SAR value
reported to the IC for this device type complies with this limit.
The highest SAR value reported to the IC for this device type when using in portable exposure conditions is
1.15 W/kg.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l'appareil de sans fil Barco est inférieure à la limite d'exposition aux
fréquences radio d'Industry Canada (IC). Utilisez l'appareil de sans fil Barco de façon à minimiser les contacts
humains lors du fonctionnement normal.
Avertissement: L'exposition aux rayonnements fréquences radio
1. Pour se conformer aux exigences de conformité RF canadienne l'exposition, cet appareil et son antenne
ne doivent pas être co-localisés ou fonctionnant en conjonction avec une autre antenne ou transmetteur.
2. Pour se conformer aux exigences de conformité CNR 102 RF exposition, une distance de séparation d'au
moins 20 cm doit être maintenue entre l'antenne de cet appareil et toutes les personnes.
IC Unité de Base: 23575-R9861511
IC Button (model R9861600D01C): 21559-R9861600D01
Déclaration d'antenne d'Industrie Canada (IC)
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une
antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le
but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type
d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p. i. r. e.) ne dépasse pas
l'intensité nécessaire à l'établissement d'une communication satisfaisante.
Le présent émetteur radio 23575-R9861511 a été approuvé par Industrie Canada pour fonctionner avec les
types d'antenne énumérés ci-dessous et ayant un gain admissible maximal et l'impédance requise pour
chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain
maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.
Utilisation à l'intérieur seulement
La bande 5 150-5 250 MHz est réservés uniquement pour une utilisation à l'intérieur afin de réduire les
risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.
Informations de certification (DAS)
Cet appareil est également conçu pour satisfaire aux exigences concernant l’exposition aux ondes
radioélectriques établies par Industrie Canada.
Le seuil du DAS adopté par le Canada est de 1.6 W/kg pour 1g de tissu. La plus grande valeur de DAS
signalée à IC pour ce type d’appareil ne dépasse pas ce seuil.
La valeur maximale de DAS signalée à IC pour ce type d’appareil lors du test dans des conditions d’exposition
portative est de 1.15 W/kg.
1.2Symbols and fonts ........................................................................................................................ 22
1
R5900102 /00 CX-20
21
Introduction to the Installation Guide
1.1 Documentation
About the documentation
This installation guide explains how to install your CX-20 in a meeting room, It explains also how to make
everything operational. It provides detailed information on how to configure your CX-20 .
Available System documentation
Next to the installation manual, a user guide, a safety guide, an API guide and a service manual are available
on Barco’s website, www.barco.com/clickshare.
A printed copy of the Safety Guide is included in the CX-20 box at purchase.
Depending on the CX-20 version, some graphics might be different to the ones used in this manual.
This however does not have any effect on the functionality.
1.2 Symbols and fonts
Symbol overview
The following icons are used in the manual :
Caution
Warning
Info, term definition. General info about the term
Note: gives extra information about the described subject
Tip: gives extra advice about the described subject
Font overview
•Buttons are indicated in bold, e.g. OK.
•Menu items are indicated in italic.
•Step related notes, tips, warnings or cautions are printed in italic.
•Procedure related notes, tips, warnings or cautions are printed in bold between 2 lines preceded by the
corresponding icon.
R5900102 /00 CX-2022
CX-20
Specifications
2
23R5900102 /00 CX-20
1
2
CX-20 Specifications
2.1 About the CX-20
CX-20 sets
With the Conferencing Button, in seconds, you are automatically connected to cameras, mics, soundbars and
any other AV peripherals in the room for a better, more immersive meeting experience. Everything becomes
part of your laptop.
This CX-20 not only helps the presenter get the presentation on-screen in a second, but it also allows the
other people in the conference to participate more actively. The result is enhanced meeting efficiency and
better decision-making.
The set is compatible with any laptop, desktop tablet or smartphone OS. It works with most conferencing
platforms and connects instantly with most brands of peripherals (speakers, microphones, webcams,
soundbars) when using the Conferencing Button.
At the moment 6 different sets are available on the market. Each set is sold in its specific region and it can only
be used in that specific region because of WiFi regulations.
Components CX-20 set
A standard CX-20 set consists of a Base Unit and 1 Conferencing Button. Depending on the location where
you buy the product, the software of the Base Unit is different. If needed, you can buy additional Conferencing
Buttons and a tray to store the Buttons.
Image 2-1
1Base unit
2Conferencing Button
2
Accessories included
Depending on the country where you buy the product, the following regionalized accessories are also included
in the CX-20 box.
ProductsContainsAccessories included
R9861512xx
R9861600D01C
Contact your local sales representative for the correct regional variant to be used in your country.
2:Futher called Button
3:xx=EU, CN, NA, US, ZH, RW,
4:For US, R9861600D01CUS
5:Included AC clips can be different according to the region
3
•R9861511
•1x R9861600D01C
•DC adapter with AC clips type
4
A, C, G, I
5
•Wall mount system
•Printed safety manual
4
1x R9861600D01C
4
R5900102 /00 CX-2024
2.2 CX-20 Specifications
Base unit
Dimensions (HxWxD)34 mm x 135 mm x 135 mm
Power supplyStandard 110/220 V AC plug
Power consumptionOperational: 5-10W, 24W Max
Weight900 gr
Operating systemWindows 8/8.1/10. macOS 10.13 and higher.
Android v9 and higher (ClickShare app).
iOS 12 and higher (ClickShare app)
Video outputs4K UHD (3840*2160) @ 30Hz. HDMI 1.4b
Audio outputUSB, HDMI
USB1 X USB-A, 1 X USB-C
ClickShare Buttons1
CX-20 Specifications
ClickShare AppDesktop & Mobile
Native protocolsAiplay, Google Cast, Miracast*
Noise LevelMax. 25dBA @ 0-30°C
Max. 30dBA @ 30-40°C
Authentication protocolWPA2-PSK in stand alone mode
WPA2-PSK or IEEE 802.1X using the ClickShare Button in network
integration mode
Wireless transmission
protocol
ReachAdjustable with signal strength modulation; max. 30m (100 ft) between
Frequency band2.4 GHZ and 5 GHz (DFS channels supported in select number of
Connections1x Ethernet LAN 1Gbit
Temperature rangeOperating: 0°C to +40°C (+32°F to +104°F)
IEEE 802.11 a/g/n/ac and IEEE 802.15.1
ClickShare Button and ClickShare Base Unit
Frequency band 2.4 GHZ and 5 GHz (DFS)
countries)
1x USB Type-C 2.0 (front); 1x USB Type A 2.0 (front)
Max: 35°C (95°F) at 3000m
Storage: -20°C to +60°C (-4°F to +140°F)
HumidityStorage: 0 to 90% relative humidity, non-condensing
Operation: 0 to 85% relative humidity, non-condensing
Anti-theft systemKensington lock
CertificationsFCC/CE
Touch screen support &
Interactivity
Room Dock (peripheral
support)
/
Yes
R5900102 /00 CX-2025
1
2
4
3
CX-20 Specifications
Local view & moderationLocal view of the room display only
Network connectionLAN & WiFi *
Management and reportingYes
Warranty1 year standard. 5 years coverage via SmartCare
** depends on configuration, available in future firmware updates
2.3 About the Base Unit
Base Unit functionality
The Base Unit receives the wireless input from the Buttons and controls the content of the meeting room
display and the peripherals connected to the Base Unit (speakers, microphones, webcam and soundbar).
Furthermore, it will send out the content from the camera and/or the echo-cancelling speakerphone towards
the Button.
The Base Unit can be put on the meeting room table or mounted on a wall or ceiling. Check the installation
guide for instructions on how to install the Base Unit.
Image 2-2
1USB Type-A port (USB 2.0)
2USB Type-C port (USB 2.0)
3Status LED ring
4Standby Button
USB ports
Both USB ports, one USB Type-CTMand one USB Type-A, are used to connect a USB camera or USB echocancelling speakerphone to the Base Unit. Additionally these ports are also used to pair the Buttons or update
the software when both are not done via XMS.
When plugging in the Button into the Base Unit, the Button is paired to the Base Unit. The Base Unit checks
whether the software and firmware of the Button is up to date. If not, the Base Unit updates the software and/
or firmware.
The use of a convertor is sometimes necessary to connect to one of these ports.
Status LED ring
The color of the LED ring around the power button of the Base Unit give information on the status of the
system.
R5900102 /00 CX-2026
LEDs behaviorExplanation
1
2
3
4
CX-20 Specifications
static red
•receiving content from the Buttons and streaming towards the
display.
•during the first phase of the Base Unit boot process.
blinking white
•system is starting up (during the second phase)
•Button pairing is in progress
•software update of the Base Unit
breathing white
static white
•ECO standby mode
•awake and ready (i.e. showing the welcome message on the
display)
•pairing and software update of the Button is done, you can now
unplug the Button from the Base Unit..
red blinking
dark
•an error occurred
•deep standby/off
Back layout of the Base unit
The connection panel is situated at the back of the Base unit.
Image 2-3
1Power connection
2HDMI out
3LAN Ethernet connection
4Kensington lock
Mechanical fixture points
The mechanical fixture points are located at the bottom of the Base Unit.
Antenna
The antenna is built-in in the CX-20 .
Bottom layout of the Base Unit
The serial number label containing the Barco part number, the revision number, production date (week-year)
and the serial number.
The product label with the applicable certification logos.
The product label contains:
•the Barco logo
•the product name
•the Barco part number
R5900102 /00 CX-2027
CX-20 Specifications
•the power rating
•markings for applicable standards (CE, CCC, UL, ...)