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P3925-LRE
Installation Guide
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AXIS P3925-LRE User Manual

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AXISP3925-LRENetworkCamera
UserManual
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AXISP3925-LRENetworkCamera
TableofContents
Getstarted................................................3
Chooselens....................................................3
Findthedeviceonthenetwork....................................3
Webpageoverview..............................................5
Additionalsettings..........................................7
Viewandrecordvideo............................................12
Setuprulesandalerts...........................................13
Cleaningrecommendations...................................18
Learnmore................................................19
Viewarea......................................................19
Capturemodes.................................................19
Privacymasks..................................................19
Overlays.......................................................20
Streamingandstorage...........................................20
Troubleshooting............................................23
Resettofactorydefaultsettings...................................23
Firmwareoptions...............................................
Checkthecurrentrmware.......................................
Upgradethermware............................................23
Technicalissues,cluesandsolutions................................
Performanceconsiderations.......................................
Contactsupport.................................................26
Specications..............................................27
Productoverview................................................
SDcardslot....................................................
Buttons.......................................................
Connectors....................................................
23 23
24 25
27 28 28 28
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AXISP3925-LRENetworkCamera
Getstarted
Getstarted
Chooselens
Thereismorethanonelensoptionforyourcamera.Whichlenstochoosedependsonthesurveillancerequirements.Thelenseshave differentcapabilitieswhenitcomestolightsensitivityandeldofview.Seetheproduct’sdatasheetforlensalternatives.
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
TM
Chrome
Windows
macOS
Otheroperatingsystems
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.
®
®
recommended
recommended
xx
®
Firefox
xx
®
Edge
Safari
x
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta newpasswordfortherootaccountonpage3.
3.Theliveviewpageopensinyourbrowser.
Verifythatnoonehastamperedwiththermware
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage23.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
®
Setanewpasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
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AXISP3925-LRENetworkCamera
Getstarted
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
Securepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
Supporttip:Passwordsecurityconrmationcheck
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
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AXISP3925-LRENetworkCamera
Getstarted
Webpageoverview
1
Liveviewcontrolbar
2
Liveview
3
Productname
4
Userinformation,colorthemes,andhelp
5
Videocontrolbar
6
Settingstoggle
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AXISP3925-LRENetworkCamera
Getstarted
7
Settingstabs
6
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AXISP3925-LRENetworkCamera
Additionalsettings
Additionalsettings
Adjusttheimage
Thissectionincludesinstructionsabouthowtocongureyourdevice.Ifyouwanttolearnmoreabouthowcertainfeatures function,gotoLearnmoreonpage19.
Levelthecamera
Toadjusttheviewinrelationtoareferenceareaorobject,usethelevelingguideincombinationwithamechanicaladjustment ofthecamera.
1.GotoSettings>System>Orientationandclick
2.Adjustthecameramechanicallyuntilthepositionofthereferenceareaorobject,isalignedwiththelevelingguide.
.
Selectsceneprole
Asceneproleisasetofpredenedimageappearancesettingsincludingcolorlevel,brightness,sharpness,contrastandlocal contrast.Sceneprolesarepreconguredintheproductforquicksetuptoaspecicscenario,forexampleForensicwhichis
optimizedforsurveillanceconditions.Foradescriptionofeachavailablesetting,gotothehelpmenu
Youcanselectasceneproleduringtheinitialsetupofthecamera.Youcanalsoselectorchangesceneprolelater.
1.GotoSettings>System.
2.GotoPlaincong>Imagesourceandselectasceneprole.
3.ClickSave.
andclickHelp.
Reduceimageprocessingtimewithlowlatencymode
Youcanoptimizetheimageprocessingtimeofyourlivestreambyturningonlowlatencymode.Thelatencyinyourlivestreamis reducedtoaminimum.
1.GotoSettings>System.
2.GotoPlaincong>Imagesource.
3.GotoLowlatencymodeandselectOn.
4.ClickSave.
Selectexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand sunduringdaytime,selectFlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
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Additionalsettings
•Tolockthecurrentexposuresettings,selectHoldcurrent.
OptimizeIRillumination
Inmostcases,theexposureoftheimageisautomaticallyadjustedtoobtainoptimalimagequality.Ifthecameraisplacedclosetoa walloracorner,itcansometimesresultinsaturationofpartsoftheimage.Whenthishappens,theLED’sclosesttothewallor cornerareautomaticallydimmedtoavoidsaturatingtheimage.
Dependingontheinstallationenvironmentandtheconditionsaroundthecamera,forexampleexternallightsourcesinthescene, youcansometimesimprovetheIRilluminationifyoumanuallyadjusttheintensityoftheLED’s.
1.GotoSettings>Image>Dayandnight,andturnonAllowillumination.
2.TurnonLiveviewcontrol.
3.MinimizeSettings.
4.Intheliveviewcontrolbar,clicktheIlluminationbutton,turnonIRlightandselectManual.
5.Adjusttheintensity.
BenetfromIRlightinlow-lightconditionsusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.
2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright orDark.
Note
Ifyousettheshifttonightmodetooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-light noise.Ifyousettheshifttooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,buttherewillbemore imageblurduetolow-lightnoise.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings>Image>ExposureandmovetheBlur-noise trade-offslidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Opentheaperture.
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Additionalsettings
Reducemotionblurinlow-lightconditions
Toreducemotionblurinlow-lightconditions,adjustoneormoreofthefollowingsettingsinSettings>Image>Exposure:
•MovetheBlur-noisetrade-offslidertowardLowmotionblur.
Note
Whenyouincreasethegain,imagenoisealsoincreases.
•SetMaxshuttertoashortertime,andMaxgaintoahighervalue.
Ifyoustillhaveproblemswithmotionblur:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
Note
Ifyouusealenswithalargeraperture,thedepthofeldgetsshallower.
•Changetoalenswithalargeraperture.
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange (WDR)makesbothdarkandbrightareasoftheimagevisible.
ImagewithoutWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
ImagewithWDR.
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Additionalsettings
1.GotoSettings>Image>Widedynamicrange.
2.TurnonWDR.
3.UsetheLocalcontrastslidertoadjusttheamountofWDR.
4.UsetheTonemappingslidertoadjusttheamountofWDR.
5.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
StabilizeashakyimagewithElectronicImageStabilization(EIS)
ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto vibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
Note
WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.
1.GotoSettings>Image>Imagecorrection.
2.TurnonEIS.
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’thaveautomaticrotationoftheview,logintothewebpageandgotoSettings>System>Orientation.
3.Click
.
4.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format.
Improvelicenseplaterecognition
Tobetterrecognizethelicenseplateofacarpassingbythecamera,youcanapplyandadjustanumberofthings.
Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:
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Additionalsettings
1.GotoSettings>System>Orientationandclick.
2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexample wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby thesidesoftherectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
Inaddition,youcantrytoadjustthefollowingtooptimizelicenseplaterecognition:
•Shutterspeed
•Gain
•Zoom
Hidepartsoftheimagewithprivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
Howtocreateaprivacymask
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
Howtochangetheappearanceofthemask
Showanimageoverlay
Toaddanimageasanoverlayinthevideostream:
1.GotoSettings>Overlay.
2.ClickImagelist.
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Additionalsettings
3.UploadanimageandclickDone.
4.ClickCreateoverlay.
5.SelectImageandclickCreate.
6.SelectImageandclickOk.
7.SelectImportanduploadanimage.
8.Selecttheimagefromthedrop-downlist.
9.Topositiontheimageoverlay,chooseCustomoroneofthepresets.
10.ClickCreate.
Viewandrecordvideo
Thissectionincludesinstructionsabouthowtocongureyourdevice.Tolearnmoreabouthowstreamingandstorageworks,goto Streamingandstorageonpage20.
Reducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
Note
ThezipstreamsettingsareusedforbothH.264andH.265.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Note
WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver .
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
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Additionalsettings
Recordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage12,orhaveanSDcardinstalled.
Recordvideo
1.Gototheliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Setuprulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions. Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects motion,orshowanoverlaytextwhilethedeviceisrecording.
Triggeranaction
1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe conditionsmustbemettotriggertheaction.
3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,youhavetorestarttheruleforthechangestotakeeffect.
Note
Ifyouchangethedenitionofastreamprolethatisusedinarule,youhavetotorestartalltherulesthatusethat streamprole.
Recordvideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto stoponeminuteafter.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
Howtorecordavideostreamwhenthecameradetectsmotion
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
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Additionalsettings
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe usermanualforAXISVideoMotionDetection4.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSave.
Showatextoverlayinthevideostreamwhenthedevicedetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
Howtoshowtextoverlaywhenthecameradetectsmotion
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.SelectCreateoverlayandselectTextoverlay.
6.Enter#Dinthetexteld.
7.Choosetextsizeandappearance.
8.Topositionthetextoverlay,chooseCustomoroneofthepresets.
Createarule:
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Additionalsettings
9.GotoSystem>Events>Rulesandaddarule.
10.Typeanamefortherule.
11.Inthelistofconditions,selectAXISVideoMotionDetection.
12.Inthelistofactions,selectUseoverlaytext.
13.Selectaviewarea.
14.Type“Motiondetected”.
15.Settheduration.
16.ClickSave.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Directthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe usermanualforAXISVideoMotionDetection4.
Addapresetposition:
GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createarule:
1.GotoSettings>System>Events>Rulesandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,selectavideomotiondetectionconditionunderApplication.
4.Fromthelistofactions,selectGotopresetposition.
5.Selectthepresetpositionyouwantthecameratogoto.
6.ClickSave.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
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Additionalsettings
Recordvideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.
Turnonshockdetection:
1.GotoSettings>System>Detectors.
2.Turnonshockdetection,andsetavaluefortheshocksensitivity.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underDevicestatus,selectShockdetected.
4.Click+toaddasecondcondition.
5.Inthelistofconditions,underScheduledandrecurring,selectScheduledevent.
6.Inthelistofschedules,selectAfterhours.
7.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
8.SelectaCamera.
9.Settheprebuffertimeto5seconds.
10.Setthepostbuffertimeto60seconds.
11.Selectwheretosavetherecordings.
12.ClickSave.
Providevisualindicationofanongoingevent
YouhavetheoptiontoconnecttheAXISI/OIndicationLEDtoyournetworkcamera.ThisLEDcanbeconguredtoturnonwhenever certaineventsoccurinthecamera.Forexample,toletpeopleknowthatvideorecordingisinprogress.
Requiredhardware
•AXISI/OIndicationLED
•AnAxisnetworkvideocamera
Note
ForinstructionsonhowtoconnecttheAXISI/OIndicationLED,seetheinstallationguideprovidedwiththeproduct.
ThefollowingexampleshowshowtocongurearulethatturnsontheAXISI/OIndicationLEDtoindicatethatcameraisrecording.
1.GotoSettings>System>I/OPorts.
2.GotoSettings>System>Events.
3.Createanewrule.
4.SelecttheConditionthatmustbemettotriggerthecameratostartrecording.Itcan,forexample,beatimescheduleor motiondetection.
5.Inthelistofactions,selectRecordvideo.Selectastreamproleorcreateanew.AlsosetthePrebufferandPostbuffer asrequired.
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Additionalsettings
6.Savetherule.
7.CreateasecondruleandselectthesameConditionasintherstrule.
8.Inthelistofactions,selectToggleI/Owhiletheruleisactive,andthenselecttheporttheAXISI/OIndicationLEDis connectedto.SetthestatetoActive.
9.Savetherule.
OtherscenarioswhereAXISI/OIndicationLEDcanbeusedareforexample:
•ConguretheLEDtoturnonwhenthecamerastarts,toindicatethepresenceofthecamera.SelectSystemreadyas acondition.
•ConguretheLEDtoturnonwhenlivestreamisactivetoindicatethatapersonoraprogramisaccessingastreamfrom thecamera.SelectLivestreamaccessedasacondition.
Sendanemailautomaticallyifsomeonespraypaintsthelens
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
Howtosendanemailnoticationifsomeonespraypaintthelens
1.GotoSettings>System>Detectors.
2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.
3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
Createarule:
1.GotoSettings>System>Events>Rulesandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,selectTampering.
4.Inthelistofactions,selectSendnoticationtoemail.
5.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.
Tocreateanewrecipient,click
6.Typeasubjectandamessagefortheemail.
7.ClickSave.
.Tocopyanexistingrecipient,click.
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Cleaningrecommendations
Cleaningrecommendations
Youcancleanthisdevicewithdetergentandhigh-pressurewater.Maximumwatertemperatureis80°C(176°F).
1.Applydetergentwithacloth.
2.Rinsethedeviceusingawaterhoseorhigh-pressurewater.
3.Wipedrywithacleancloth.
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bar
1/2
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mph
bar
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1280x720p
1920x1080p
Learnmore
Learnmore
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts ofthefullview,forexample,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture, whichrequiresmorebandwidthwithoutaddingimageinformation.
Capturemodes
Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting affectsthecamera’seldofviewandaspectratio.
Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.
Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.
Privacymasks
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy masksappearasblocksofsolidcolor.
Aprivacymaskisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymasksappeareitheras blocksofsolidcolororwithamosaicpattern.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
Important
Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.
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Learnmore
Overlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp, orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Thevideostreamingindicatorisanothertypeofoverlay.Itshowsyouthattheliveviewvideostreamislive.
Streamingandstorage
Videocompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The availableoptionsare:
MotionJPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
H.265orMPEG-HPart2/HEVC
Note
H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?
TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it immediatelyaffectsallvideostreamsandrecordings.
TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but itwilltakeeffectwhenyoustartanewstream.
TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.
Bitratecontrol
Withbitratecontrol,youcanmanagethebandwidthconsumptionofyourvideostream.
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene, themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.
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Learnmore
Maximumbitrate(MBR)
Withmaximumbitrate,youcansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This givesyouamarginforadditionalcomplexitythatneedstobecaptured.
1
Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescale.Thisissoyoucanmeetthespeciedtargetand providethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic scenes.Youaremorelikelytogetbetterimagequalitywhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityisadjustedtomeetthe speciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
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AXISP3925-LRENetworkCamera
kbit/s
s
1
2
kbit/s
s
1
2
Learnmore
1
Targetbitrate
2
Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
1
Targetbitrate
2
Actualaveragebitrate
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AXISP3925-LRENetworkCamera
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage27.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand clickDefault.
Firmwareoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy ,gotoaxis.com/support/rmware.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu
.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
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AXISP3925-LRENetworkCamera
Troubleshooting
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/66917
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
Problemsafterrmware upgrade
ProblemssettingtheIPaddress
Thedeviceislocatedona differentsubnet
TheIPaddressisbeingused byanotherdevice
PossibleIPaddressconict withanotherdeviceonthe samesubnet
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele correspondstoyourdeviceandtryagain.
Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion fromtheMaintenancepage.
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork administratortoobtainanIPaddress.
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow, typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10... thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork. ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress. ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay beproblemsaccessingthedevice.
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AXISP3925-LRENetworkCamera
Troubleshooting
Thedevicecannotbeaccessedfromabrowser
Cannotlogin
TheIPaddresshasbeen changedbyDHCP
Certicateerrorwhenusing IEEE802.1X
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings. SeeResettofactorydefaultsettingsonpage23.
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe synchronizedwithanNTPserver.GotoSettings>System>Dateandtime.
®
:
Problemswithstreaming
MulticastH.264only accessiblebylocalclients
NomulticastH.264 displayedintheclient
PoorrenderingofH.264 images
Colorsaturationisdifferent inH.264andMotionJPEG
Lowerframeratethan expected
Can'tselectH.265encoding inliveview
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe downloadedfromthemanufacturer’swebsite.
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore information.
•SeePerformanceconsiderationsonpage25.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate. Changingthecapturemodetoprioritizeframeratemightlowerthemaximum resolutiondependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz) oftheAxisdevice.
WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication supportingH.265decoding.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
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AXISP3925-LRENetworkCamera
Troubleshooting
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe bandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand thegeneralperformance.
Contactsupport
Contactsupportataxis.com/support.
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AXISP3925-LRENetworkCamera
Specifications
Specifications
Productoverview
1
Networkconnector:M12orRJ45
2
IRillumination
3
DCconnector
4
SDcardslot
5
Controlbutton
6
StatusLED
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AXISP3925-LRENetworkCamera
Specifications
SDcardslot
NO
TICE
NO NO
TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards.
ForSDcardrecommendations,seeaxis.com.
trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare
Buttons
Controlbutton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage23.
•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe statusLEDashesgreen.
Connectors
Networkconnector
TheAxisproductisavailableintwovariantswithdifferentnetworkconnectors:
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
D-codedM12connectorwithPoweroverEthernet(PoE).
Powerconnector
DCpowerinput:
5–pinDCconnector
PinFunction
1,2
+24V
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AXISP3925-LRENetworkCamera
Specifications
3,4
5
The5-pinDCconnectorpowersuptheheater.
GND
N.C.
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UserManualVer.M2.2 AXISP3925-LRENetworkCamera ©AxisCommunicationsAB,2021
Date:March2021
PartNo.T1015851 1
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