AXIS M5014 User Guide

USER MANUAL

AXIS M5014 PTZ Dome Network Camera

About this document

This manual is intended for administrators and users of the AXIS M5014 PTZ Dome Network Ca mera, an d is applicable to ﬁrmware 5.25 and later. It includes instructions for using and managing the product on your network. Previous experience of netw orking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneﬁcial, for developing shell scripts and applications. Later versio n of this document will be posted to the Axis webs ite, as required. See also the product’s online help, available via the web-based interface.

Liability

Every care has been taken in the preparation of this manual. Please inform your local Axis ofﬁce of any inaccuracies or omissions. Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no w arranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and ﬁtness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Intellectual Property Rights

Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, th ese intellectual property rights may include one or more of the patents listed at http://www .axis.com/patent.htm and one or more additional patents or pending patent applications in the US and other countries.

This product contains licensed third-party software. See the menu item “About” in the product’s user interface for more information.

This product contains source code copyright Apple Computer, Inc.,underthetermsofApplePublicSourceLicense2.0(see http://www.opensource.apple.com/apsl). The source code is available from http://developer.apple.co m/darwin/p rojects/bonjour/

Equipment Modiﬁcations

This equipment must be installed and used in strict a c cordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modiﬁcations will invalidate all applicable regulatory certiﬁcations and approvals.

Trademark Acknowledgments

Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux, Microsoft, Mozilla, Netscape Navigator, OS/2, Real, SMPTE, QuickTime, UNIX, Windows, WWW are registered trademarks of the respective holders. Java and all Java-based trademarks and logos are t rad emarks or registered trademarks of Sun Microsystems, Inc. in the United and other countries. Axis Communications AB is independent of Sun Microsystems Inc. UPnP Implementers Corporation.

is a certiﬁcation mark of the UPnP

States

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be ans reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:

• download user documentation and software updates

• ﬁnd answers to resolved problems in the FAQ database. Search

by product, category, or phrase

• report problems to Axis support staff by logging in to your private

support area

• chat with Axis support staff (selected countries only)

• visit Axis Support at www.axis.com/techsup/

wered immediately, your

AXIS M5014 PTZ Dome Network Camera

Table of contents

Hardwareoverview .......................................... 4

Connectors .................................................... 4

LEDindicators .................................................. 5

Accessingtheproduct ....................................... 6

Accessfromabrowser ........................................... 6

AccessfromtheInternet .......................................... 7

Settherootpassword ............................................ 7

TheLiveViewpage .............................................. 8

Mediastreams .............................................. 10

HowtostreamH.264 ............................................ 10

MJPEG ........................................................ 10

AXISMediaControl(AMC) ........................................ 10

Alternativemethodsofaccessingthevideostream .................... 11

Accessingaudiostreams .......................................... 12

Settinguptheproduct ....................................... 13

BasicSetup .................................................... 13

VideoandAudio ............................................ 14

VideoStream ................................................... 14

Stream Proﬁles ................................................. 15

CameraSettings ................................................ 15

Overlay ........................................................ 16

AudioSettings .................................................. 16

Live View Conﬁg ............................................ 17

PTZ (Pan Tilt Zoom) ......................................... 19

Presetpositions ................................................. 19

OSDIZones .................................................... 19

Advanced ...................................................... 20

ControlQueue .................................................. 20

Applications . .............................................. 21

Events .................................................... 22

EventServers ................................................... 22

EventTypes .................................................... 23

Motiondetection ............................................... 24

Audiodetection ................................................. 26

Recordings ................................................. 27

Eventrecordings ................................................ 27

Continuousrecording ............................................ 28

SystemOptions ............................................. 29

Security ....................................................... 29

Date&Time .................................................... 30

Network ....................................................... 31

Storage ....................................................... 35

Maintenance ................................................... 36

Support ....................................................... 36

Advanced ...................................................... 37

Resettofactorydefaultsettings ................................... 38

Troubleshooting ............................................ 39

Checking the ﬁrmware ........................................... 39

Upgrading the ﬁrmware .......................................... 39

Emergencyrecoveryprocedure ..................................... 39

Symptoms,possiblecausesandremedialactions ...................... 40

Technical Speciﬁcations ...................................... 43

.............................................................. 43

Performanceconsiderations ....................................... 45

AXIS M5014 PTZ Dome Network Camera

Hardware overview

1 2 3

MEMORY CARD

Control button

SD memory card slot (microSD)

Part number (P/N) & Serial number (S/N)

Network connector (PoE)

Status LED indicator

Microphone

Connectors

Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE). A shielded network cable (STP) must be used to protect the prod

Control button - The control button is used for:

• Connecting to an AXIS Video Hosting System service, see Status LED ﬂashes green.

• Connecting to AXIS Internet Dynamic DNS Service, see

• Restoring the product to factory default settings, see

uct against power surges.

page 31

page 32

page 38

. To connect, press and hold the button until the

. To connect, press the button once.

AXIS M5014 PTZ Dome Network Camera

Hardware overview

LED indicators

Color

Unlit

Amber

Amber/red Flashes amber/red if network connection is unavailable or lost.

Red Flashes red for ﬁrmware upgrade failure.

Green Shows steady green for 10 seconds for normal operation after restart.

Indication

Connection and normal operation

Steady during startup. Flashes during ﬁrmware upgrade.

AXIS M5014 PTZ Dome Network Camera

Accessing the product

To install the Axis product, refer to the Installation Guide supplied with the product.

The product can be used with m ost operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See

Note

• To view streaming video in Internet Explor er, allow installation of AXIS Media Control (AMC) when prompte d.

• QuickTime

• If your computer restricts the use of additional software components, the product can be conﬁgured to use a Java

applet for viewing Motion JPEG.

• The Axis product includes (1) H.264 decode r license for viewing video streams and (1) AAC audio license. These licenses are

automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

is also supported for viewing H.264 streams and for audio.

Access from a browser

Technical Speciﬁcations, on page 43

1. Start a browser (Internet Explorer, Firefox, Safari).

2. Enter the IP address or host name of the Axis product in the browser’s Location/Address ﬁeld. To access the product from a Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to discover and assign an IP address, refer to the Installation Guide.

3. Enter your user name and password. If this is the ﬁrst time the product is accessed, the root password must ﬁrst be conﬁgured; for instructions see

4. The product’s Live View page appears in your browser.

Note

The layout of the Live View page mayhavebeencustomizedtospeciﬁcrequireme and functions featured here may differ from those displayed in your own Live View page.

Set the root password, on page 7

nts. Consequently, some of the examples

AXIS M5014 PTZ Dome Network Camera

Accessing the product

Access from the I nternet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must conﬁgure your network router to allow incoming data trafﬁc to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically conﬁgure the router to allow access to the product. This is enabled from Setup > System Options >

Network > TCP/IP Advanced.

For mo re information, please see www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com\techsup

NAT traversal (port mapping) for IPv4, on page 33

. See also AXIS Internet Dynamic DNS Service at

Set the root password

To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Conﬁgure Root Password dialog, which appears when the product is accessed for the ﬁrst time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certiﬁcate. HTTPS (Hypertext Transfer Protocol over SSL ) is a protocol used to encrypt trafﬁc between web browsers and servers. The HTTPS certiﬁcate ensures encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the ﬁrst dialog.

To set the password via an encrypted HTTPS connection, follow these steps:

1. Click Create self-signed certiﬁcate.

2. Provide the req uested information and click OK.Thecertiﬁcate is created and the password can now be set securely. All trafﬁc to and from the product is encrypted from this point on.

3. Enter a password and the n re-enter to conﬁrm the spelling. Click OK. The password has now been conﬁgured.

Note

• The default administrator user name root is permanent and cannot be deleted.

• If the password for root is lost, the product must be reset to the factory default settings. See

settings, on page 38

Reset to fa ctory default

AXIS M5014 PTZ Dome Network Camera

Accessing the product

The Live View page

If the Axis product has been customized to meet speciﬁc requirements, not all the items described below will appear in the Live View page. The following provides an overview of each available button.

Controls on the Live View page

Click View size to scale the image down to 800 pixels wide or to full scale. Only available in MJPEG.

The Stream Proﬁle drop-down list allows you to select a customized or pre-programmed stream proﬁle. Stream proﬁles are conﬁgured under Video & Audio > Stream Proﬁles.See

The Manual Trigger button can trigger an event directly from the Live View page. The button is conﬁgured under Live View Conﬁg > Action Buttons.

Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not ava ilable. Enable this button from Live View Conﬁg > Action Buttons.

Stream Proﬁles, on page 15

AXIS Media Control viewer toolbar

The AXIS Media Control viewer toolbar is available in Internet Explorer only. See information. The toolbar displays the following buttons:

The Play button connects to the Axis product and starts playing a media stream.

The Stop button stops the video stream.

The Snapshot button takes a snapshot of the video image. The location where the image is saved can be speciﬁed in the AMC Control Panel.

Click the View Full Screen button and the video image will ﬁll the en keyboard to cancel full screen view.

The Re cord button is used to record the current video stream. in the AMC Control Panel.

AMC Audio controls

AMC audio buttons control the speakers connected to the client computer. The buttons are only visible when audio is enabled.

Speaker button — Click to turn the speakers on or off.

Use the slider to control the volume of the speakers.

The location where the recording is saved can be speciﬁed

AXIS Media Control (AMC), on page 10

tire screen. Press ESC (Escape) on the computer

for more

AXIS M5014 PTZ Dome Network Camera

Accessing the product

PTZ Controls

The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for speciﬁed users under System Options > Security > Users.

With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release c ontrol of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.

Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-deﬁned buttons can also appear in the Control panel. See

Select a PTZ preset position to steer the camera view to the saved position. See

on page 19

Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.

Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position.

The PTZ controls can be disabled under PTZ > Advanced > Controls,see

Controls, on pa ge 20

Controls, on page 20

Preset positions,

AXIS M5014 PTZ Dome Network Camera

Media streams

The Axis product provides several image and video stream formats. Your requirements and the properties of your network will determine the type you use.

The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream proﬁles. Other applications and clients can access video and audio streams directly, without going via the Live View page.

How to stream H.264

The video compression standard H .264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.

Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXIS Media Control are:

Unicast RTP

RTP over RTSP

RTP o ver RTSP over HTTP

Multicast RTP

AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the op

Note

H.264 is licensed technology. The Axis product includes one H.264 viewing client licens e. Installing additional unlicensed copies of the clients is prohibited. To purchase additional licenses, contact your Axis reseller.

This unicast method (RTP over UDP) is used for live unicast video, especially when it is important to always have an up-to-date video stream, even if some images are dropped.

This unicast method (RTP tunneled over RTSP) is useful as it is relatively simple to conﬁgure ﬁrewallstoallowRTSPtrafﬁc.

This unicast method can be used to traverse ﬁrewalls. Firewalls are commonly conﬁgured to allow the HTTP protocol, thus allowing RTP to be tunneled.

This method (RTP over UDP) should be used for live multicast video. The video stream is al up-to-date, even if some images are dropped. Multicasting provides the most efﬁcient usage of bandwidth when there are large numbers of clients viewing simultaneously. A multicast cannot however, pass a network ro router is conﬁgured to allow this. It is not possible to multicast over the Internet, for example. Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections.

tions disabled, to suit speciﬁc requirements.

Unicasting is used for video-on-demand transmission so that there is no video trafﬁc on the network until a client connects and requests the stream. Note that there are a maximum of 20 simultaneous unicast connections.

ways

uter unless the

MJPEG

This format uses to create a stream that shows constantly updated motion.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image qualityandaccesstoeveryimage contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS

Control in Internet Explorer in Wind ows.

Media

standard JPEG still images for the video stream. These images are then displayedandupdatedataratesufﬁcient

AXIS Media Control (AMC)

AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.

AXIS M5014 PTZ Dome Network Camera

Media streams

TheAMCControlPanelcanbeusedtoconﬁgure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information.

The AM C Control Pane l is automatically installed on ﬁrst use, after which it can be conﬁgured. Open the AMC Control Panel from:

• Windows Control Panel (from the Start menu)

• Alternatively, right-click the video image in Internet Ex plorer and click Settings.

Alternative methods of accessing the video stream

You can also access video and images from the Axis product in the following ways:

• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.

• Still JPEG images in a browser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi

• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:

-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp

- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp

- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp

-Multicast:axrtpm://<ip>/axis-media/media.amp

• QuickTime

- rtsp://<ip>/axis-media/media.amp

- rtsp://<ip>/axis-media/media.3gp

. The following paths can be used:

AXIS M5014 PTZ Dome Network Camera

Media streams

Note

• <ip>= IP addess

• The Axis product supports QuickTime 6.5.1 and later.

• QuickTime adds latency to the video stream (up to 3 seconds).

• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

Accessing audio streams

The Live View page provides access to audio through AXIS Media Control; in addition audio can be ac cessed in the following ways:

• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/techsup

• Windows Media Player supports simplex audio. The following paths can be used:

-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp

- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp

- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp

-Multicast:axrtpm://<ip>/axis-media/media.amp

• QuickTime

- rtsp://<ip>/axis-media/media.amp

- rtsp://<ip>/axis-media/media.3gp

•TheJava applet supports simplex audio with G.711 encoding.

supports G.711 and AAC audio encoding. The following paths can be used:

AXIS M5014 PTZ Dome Network Camera

Setting up the product

The Axis product can be conﬁgured by users with administrator or operator rights. Click Setup in the top right-hand corner of theLiveViewpage.

• Administrators have unrestricted access to all settings.

• Operators have access to all settings except System Options