Axis M4216-V User guide

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AXIS M4216-V Dome Camera

User Manual

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AXIS M4216-V Dome Camera

Table of Contents

Get started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Find the device on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Open the device's webpage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Set a new password for the root account . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Secure passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Verify that no one has tampered with the rmware . . . . . . . . . . . . . . . . . . . . 4

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Congure your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Basic settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adjust the image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

View and record video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Set up rules for events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The device interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Learn more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Long-distance connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

View area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Capture modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Remote focus and zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Privacy masks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Streaming and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Cleaning recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Firmware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Check the current rmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Upgrade the rmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Technical issues, clues, and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Contact support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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AXIS M4216-V Dome Camera

Get started

Find the device on the network

To nd Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to nd and assign IP addresses, go to How to assign an IP address and access your device.

Browser support

You can use the device with the following browsers:

Chrome

Windows

macOS

Other operating systems

If you need more information about recommended browsers, go to axis.com/browser-support.

recommended

x x

Firefox

x x

Edge

Safari

Open the device's webpage

1. Open a browser and enter the IP address or host name of the Axis device.

If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to nd the device on the network.

2. Enter the username and password. If you access the device for the rst time, you must set the root password. See Set a new password for the root account on page 3 .

Set a new password for the root account

The default administrator username is root. There’s no default password for the root account. You set a password the rst time you log in to the device.

1. Type a password. Follow the instructions about secure passwords. See Secure passwords on page 3 .

2. Retype the password to conrm the spelling.

3. Click Add user.

Important

If you lose the password for the root account, go to Reset to factory default settings on page 49 and follow the instructions.

Secure passwords

Important

Axis devices send the initially set password in clear text over the network. To protect your device after the rst login, set up a secure and encrypted HTTPS connection and then change the password.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

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Get started

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

Verify that no one has tampered with the rmware

To make sure that the device has its original Axis rmware, or to take full control of the device after a security attack:

1. Reset to factory default settings. See Reset to factory default settings on page 49.

After the reset, secure boot guarantees the state of the device.

2. Congure and install the device.

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Installation

To watch this video, go to the web version of this document.

www.axis.com/products/online-manual/71549#t10173890

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Conﬁgure your device

Basic settings

Set the power line frequency

1. Go to Video > Installation > Power line frequency.

2. Select a power line frequency.

Set the capture mode

1. Go to Video > Installation > Capture mode.

2. Click Change.

3. Select a capture mode and click Save and restart.

See also Privacy masks on page 25

Show an image overlay

You can add an image as an overlay in the video stream.

1. Go to Video > Overlays.

2. Select Image and click .

3. Go to the Images tab.

4. Drag and drop an image.

5. Click Upload.

6. Go to the Manage overlay tab.

7. Select the image and a position. You can also drag the overlay image in the live view to change the position.

Show a text overlay

You can add a text eld as an overlay in the video stream. This is useful for example when you want to display the date, time or a company name in the video stream.

1. Go to Video > Overlays.

2. Select Text and click

3. Enter the text you want to display in the video stream.

4. Select a position. You can also drag the overlay text eld in the live view to change the position.

Record and watch video

Record video directly from the camera

1. Go to Video > Image.

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2. To start a recording, click .

If you haven’t set up any storage, click

network storage on page 10

3. To stop recording, click

Watch video

1. Go to Recordings.

2. Click

again.

for your recording in the list.

and . For instructions on how to set up network storage, see Set up

View and record video

This section includes instructions about conguring your device. To learn more about how streaming and storage works, go to Streaming and storage on page 42.

Reduce bandwidth and storage

Important

Reducing the bandwidth can result in loss of details in the image.

1. Go to Video > Stream.

2. Click

in the live view.

3. Select Video format H.264.

4. Go to Video > Stream > General and increase Compression.

5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following:

- Select the Zipstream level that you want to use.

Note

The Zipstream settings are used for both H.264 and H.265.

- Turn on Dynamic FPS.

- Turn on Dynamic GOP and set a high Upper limit GOP length value.

Note

Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface. Instead you can use a video management system or application that supports H.265 decoding.

Set up network storage

To store recordings on the network, you need to set up your network storage.

1. Go to System > Storage.

2. Click

Add network storage under Network storage.

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Conﬁgure your device

3. Type the IP address of the host server.

4. Type the name of the shared location on the host server under Network share.

5. Type the username and password.

6. Select the SMB version or leave it on Auto.

7. Select Add share even if connection fails if you experience temporary connection issues, or if the share is not yet congured.

8. Click Add.

View a live video stream on a monitor

Your camera can transmit a live video stream to an HDMI monitor even without a network connection. Use the monitor for surveillance purposes or for public viewing, for example in a store.

1. Connect an external monitor using the HDMI connector.

2. Go to System > Video out and turn on HDMI.

3. Select a Source. Rotate the image if needed.

Important

To view the video stream via the HDMI connector, make sure to select a capture mode that supports HDMI.

Set up rules for events

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, check out our guide Get started with rules for events.

Trigger an action

1. Go to System > Events and add a rule. The rule denes when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

2. Enter a Name.

3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

4. Select which Action the device should perform when the conditions are met.

Note

If you make changes to an active rule, the rule must be turned on again for the changes to take effect.

Note

If you change the denition of a stream prole that is used in a rule, then you need to restart all the rules that use that stream prole.

Record video when the camera detects an object

This example explains how to set up the camera to start recording to the SD card ve seconds before it detects an object and to stop one minute after.

Make sure that AXIS Object Analytics is running:

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Conﬁgure your device

1. Go to Apps > AXIS Object Analytics.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.

Create a rule:

1. Go to System > Events and add a rule.

2. Type a name for the rule.

3. In the list of conditions, under Application, select Object Analytics.

4. In the list of actions, under Recordings, select Record video while the rule is active.

5. In the list of storage options, select SD_DISK.

6. Select a camera and a stream prole.

7. Set the prebuffer time to 5 seconds.

8. Set the postbuffer time to 1 minute.

9. Click Save.

Show a text overlay in the video stream when the device detects an object

This example explains how to display the text “Motion detected” when the device detects an object.

Make sure that AXIS Object Analytics is running:

1. Go to Apps > AXIS Object Analytics.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.

Add the overlay text:

1. Go to Video > Overlays.

2. Under Overlays, select Text and click

3. Enter #D in the text eld.

4. Choose text size and appearance.

5. To position the text overlay, click

Create a rule:

1. Go to System > Events and add a rule.

and select an option.

2. Type a name for the rule.

3. In the list of conditions, under Application, select Object Analytics.

4. In the list of actions, under Overlay text, select Use overlay text.

5. Select a video channel.

6. In Text, type “Motion detected”.

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Conﬁgure your device

7. Set the duration.

8. Click Save.

Send an email automatically if someone spray paints the lens

Activate the tampering detection:

1. Go to System > Detectors > Camera tampering.

2. Set a duration for Trigger after. The value indicates the time that must pass before an email is sent.

3. Turn on Trigger on dark images to detect if the lens is sprayed, covered, or rendered severely out of focus.

Add an email recipient:

4. Go to System > Events > Recipients and add a recipient.

5. Type a name for the recipient.

6. Select Email.

7. Type an email address to send the email to.

8. The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the information according to your email provider.

9. To send a test email, click Test.

10. Click Save.

Create a rule:

11. Go to System > Events > Rules and add a rule.

12. Type a name for the rule.

13. In the list of conditions, under Video, select Tampering.

14. In the list of actions, under Notications, select Send notication to email and then select the recipient from the list.

15. Type a subject and a message for the email.

16. Click Save.

Audio

Add audio capability to your product

With the AXIS T61 Audio and I/O Interface products, you can add audio capability to your product. Use the setup in, for example, interview rooms. You can place the Axis network video product on the wall or ceiling to give good visual coverage, and the AXIS T61 Audio and I/O Interface on or above the interview table.

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Conﬁgure your device

Interview room with AXIS T61 Series setup.

Axis network video device

AXIS T61 Audio and I/O Interface

PoE switch

To add audio capability to your Axis network video device, connect the AXIS T61 Audio and I/O Interface between your device and the PoE switch which provides power.

1. Connect the Axis network video device (1) and the AXIS T61 Audio and I/O Interface (2) with a PoE cable.

2. Connect the AXIS T61 Audio and I/O Interface (2) and the PoE switch (3) with a PoE cable.

Once the devices are connected, an audio tab becomes visible in the settings for your Axis network video device. Go to the audio tab and turn on Allow audio.

See T61 user manual for further instructions.

Add audio to your recording

1. Go to Video > Stream > Audio and include audio.

2. If the device has more than one input source, select the correct one in Source.

3. Go to Audio > Device settings and turn on the correct input source.

4. If you make any changes to the input source, click Apply changes.

5. Edit the stream prole that is used for the recording:

5.1 Go to System > Stream proles and select the stream prole.

5.2 Select Include audio and turn it on.

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Conﬁgure your device

5.3 Click Save.

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The device interface

You reach the device interface by entering the IP address of the device in a web browser.

Show or hide the main menu.

Access the product help.

Change the language.

Set light theme or dark theme.

The user menu contains:

• Information about the user who is logged in.

•

Change user : Log out the current user and log in a new user.

•

The context menu contains:

• Analytics data: Accept to share non-personal browser data.

• Feedback: Share any feedback to help us improve your user experience.

• Legal: View information about cookies and licenses.

• About: View device information, including rmware version and serial number.

• Legacy device interface: Change the device interface to the legacy device interface.

Log out : Log out the current user.

Status

NTP sync

Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.

NTP settings: Click to go to the Date and time page where you can change the NTP settings.

Device info

Shows device information, including rmware version and serial number.

Upgrade rmware: Click to go to the Maintenance page where you can do a rmware upgrade.

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The device interface

Video

Click to play the live video stream.

Click to freeze the live video stream.

Click to take a snapshot of the live video stream. The le is saved in the ‘Downloads’ folder on your computer. The image le name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg]. The size of the snapshot depends on the compression that is applied from the specic web-browser engine where the snapshot is received, therefore, the snapshot size may vary from the actual compression setting that is congured in the device.

devices.

will resume automatically after a reboot.

administrator.

Click to show I/O output ports. Use the switch to open or close the circuit of a port, for example to test external

Click to manually turn on or turn off the IR illumination.

Click to access onscreen controls:

• Predened controls: Turn on to use the available onscreen controls.

• Custom controls: Click

Click to manually turn on the heater for a selected period of time.

Click to start a continuous recording of the live video stream. Click again to stop the recording. If a recording is ongoing, it

Click to show the storage that is congured for the device. To congure the storage you need to be logged in as an

Click to access more settings:

• Video format: Select the encoding format to use in the live view. If you select a format with video compression, it results in a higher CPU and memory usage.

• Client stream information: Turn on to show dynamic information about the video stream used by the browser that shows the live video stream. The bitrate information differs from the information shown in a text overlay, because of different information sources. The bitrate in the client stream information is the bitrate of the last second, and it comes from the encoding driver of the device. The bitrate in the overlay is the average bitrate of the last 5 seconds, and it comes from the browser. Both values cover only the raw video stream and not the additional bandwidth generated when it’s transported over the network through UDP/TCP/HTTP.

• Adaptive stream: Turn on to adapt the image resolution to the viewing client’s actual display resolution, to increase the user experience and help prevent a possible overload of the client’s hardware. The adaptive stream is only applied when you view the live video stream in the web interface in a browser. When adaptive stream is turned on, the maximum frame rate is 30 fps. If you take a snapshot while adaptive stream is turned on, it will use the image resolution selected by the adaptive stream.

Add custom control to add an onscreen control.

• Level grid: Click

to hide it.

• Pixel counter: Click also dene the pixel size of the box in the Width and Height elds.

to show the level grid. The grid helps you decide if the image is horizontally aligned. Click

to show the pixel counter. Drag and resize the box to contain your area of interest. You can

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The device interface

• Refresh: Click to refresh the still image in the live view.

Click to show the live view at full resolution. If the full resolution is larger than your screen size, use the smaller image to

navigate in the image.

Click to show the live video stream in full screen. Press ESC to exit full screen mode.

Image

Installation

Appearance

Scene prole : Select a scene prole that suits your surveillance scenario. A scene prole optimizes image settings,

including color level, brightness, sharpness, contrast, and local contrast, for a specic environment or purpose.

• Forensic: Suitable for surveillance purposes.

• Indoor

• Outdoor

• Vivid: Useful for demonstration purposes.

• Trafc overview: Suitable for vehicle trafc monitoring.

Saturation: Use the slider to adjust the color intensity. You can for example get a grayscale image.

Contrast: Use the slider to adjust the difference between light and dark.

Brightness: Use the slider to adjust the light intensity. This can make objects easier to see. Brightness is applied after image

capture, and doesn’t affect the information in the image. To get more details from a dark area, it’s usually better to increase gain or exposure time.

: Suitable for indoor environments.

: Suitable for outdoor environments.

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The device interface

Sharpness: Use the slider to make objects in the image appear sharper by adjusting the edge contrast. If you increase the sharpness, it may increase the bitrate and the amount of storage space needed as well.

Zoom: Use the slider to adjust the zoom level.

Autofocus area: Click

Autofocus: Click to make the camera focus on the selected area. If you don’t select an autofocus area, the camera focuses

on the entire scene.

Reset focus: Click to make the focus return to its original position.

Focus: Use the slider to set the focus manually.

Rotate: Select the preferred image orientation.

Wide dynamic range

WDR: Turn on to make both bright and dark areas of the image visible.

Local contrast

dark and light areas.

Tone mapping

zero only the standard gamma correction is applied, while a higher value increases the visibility in the image.

White balance

to show the autofocus area. This area should include the area of interest.

: Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between

: Use the slider to adjust the amount of tone mapping that is applied to the image. If the value is set to

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The device interface

When the camera detects the color temperature of the incoming light, it can adjust the image to make the colors look more natural. If this is not sufcient, you can select a suitable light source from the list.

The automatic white balance setting reduces the risk of color icker by adapting to changes gradually. If the lighting changes, or when the camera is rst started, it can take up to 30 seconds to adapt to the new light source. If there is more than one type of light source in a scene, that is they differ in color temperature, the dominating light source acts as a reference for the automatic white balance algorithm. This behavior can be overridden by choosing a xed white balance setting that matches the light source you want to use as a reference.

Light environment:

• Automatic: Automatic identication and compensation for the light source color. This is the recommended setting which can be used in most situations.

• Automatic – outdoors recommended setting which can be used in most outdoor situations.

• Custom – indoors and good for a normal color temperature around 2800 K.

• Custom – outdoors 5500 K.

• Fixed – uorescent 1: Fixed color adjustment for uorescent lighting with a color temperature around 4000 K.

• Fixed – uorescent 2: Fixed color adjustment for uorescent lighting with a color temperature around 3000 K.

• Fixed – indoors: Fixed color adjustment for a room with some articial light other than uorescent lighting and good for a normal color temperature around 2800 K.

• Fixed – outdoors 1: Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K.

• Fixed – outdoors 2: Fixed color adjustment for cloudy weather condition with a color temperature around 6500 K.

• Street light – mercury in street lighting.

• Street light – sodium lights common in street lighting.

• Hold current: Keep the current settings and do not compensate for light changes.

• Manual the camera to interpret as white in the live view image. Use the Red balance and Blue balance sliders to adjust the white balance manually.

Day-night mode

: Automatic identication and compensation for the light source color. This is the

: Fixed color adjustment for a room with some articial light other than uorescent lighting

: Fixed color adjustment for sunny weather conditions with a color temperature around

: Fixed color adjustment for ultraviolet emission in mercury vapor lights common

: Fixed color adjustment that compensates for the yellow orange color of sodium vapor

: Fix the white balance with the help of a white object. Drag the circle to an object that you want

IR-cut lter:

• Auto: Select to automatically turn on and off the IR-cut lter. When the camera is in day mode, the IR-cut lter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut lter is turned off and the camera’s light sensitivity increases.

• On: Select to turn on the IR-cut lter. The image is in color, but with reduced light sensitivity.

Threshold: Use the slider to adjust the light threshold where the camera changes from day mode to night mode.

IR light

If your device doesn’t have built-in illumination, these controls are only available when you have connected a supporting Axis accessory.

Allow illumination: Turn on to let the camera use the built-in light in night mode.

• Off: Select to turn off the IR-cut lter. The image is in black and white for increased light sensitivity.

• Move the slider towards Bright to decrease the threshold for the IR-cut lter. The camera changes to night mode earlier.

• Move the slider towards Dark to increase the threshold for the IR-cut lter. The camera changes to night mode later.

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Synchronize illumination: Turn on to automatically synchronize the illumination with the surrounding light. The synchronization between day and night only works if the IR-cut lter is set to Auto or Off.

Automatic illumination angle

Illumination angle

from the camera’s angle of view. If the camera has a wide angle of view, you can set the illumination angle to a narrower angle, which equals a greater tele position. This will result in dark corners in the image.

IR wavelength

White light

Allow illumination : Turn on to let the camera use white light in night mode.

Synchronize illumination

Exposure

Exposure mode: Select an exposure mode to reduce rapidly changing irregular effects in the image, for example icker produced

by different types of light sources. We recommend you to use the automatic exposure mode, or the same frequency as your power network.

• Automatic: The camera adjusts the aperture, gain and shutter automatically.

• Automatic aperture

: Use the slider to manually set the illumination angle, for example if the angle needs to be different

: Select the desired wavelength for the IR light.

: Turn on to use the automatic illumination angle.

: Turn on to automatically synchronize the white light with the surrounding light.

: The camera adjusts the aperture and gain automatically. The shutter is xed.

• Automatic shutter

• Hold current: Locks the current exposure settings.

• Flicker-free speeds: 1/50 s (50 Hz) and 1/60 s (60 Hz).

• Flicker-free 50 Hz

• Flicker-free 60 Hz

• Flicker-reduced 1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes.

• Flicker-reduced 50 Hz than 1/100 s for brighter scenes.

• Flicker-reduced 60 Hz than 1/120 s for brighter scenes.

Exposure zone: The exposure zone tells the camera to prioritize image quality in the most important part of the scene. Select the

• Manual

part of the scene of greatest interest to calculate the automatic exposure levels, for example the area in front of an entrance door.

: The aperture, gain and shutter are xed.

: The camera adjusts the shutter and gain automatically. The aperture is xed.

: The camera adjusts the aperture and gain automatically, and uses only the following shutter

: The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/50 s.

: The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/60 s.

: This is the same as icker-free, but the camera might use shutter speeds faster than

: This is the same as icker-free, but the camera might use shutter speeds faster

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Note

The exposure zones are related to the original image (un-rotated), and the names of the zones apply to the original image. This means, for example, that if the video stream is rotated 90°, then the Upper zone becomes the Right zone in the stream, and Left becomes Lower.

• Automatic: Suitable for most situations.

• Center: Uses a xed area in the center of the image to calculate the exposure. The area has a xed size and position in the live view.

• Full

• Upper

• Lower

• Left

• Right

• Spot: Uses an area with a xed size and position in the live view to calculate the exposure.

• Custom: Uses an area in the live view to calculate the exposure. You can adjust the size and position of the area.

Max shutter: Select the shutter speed to provide the best image. Low shutter speeds (longer exposure) might cause motion blur when there is movement, and a too high shutter speed might affect the image quality. Max shutter works with max gain to improve the image.

Max gain: Select the suitable max gain. If you increase the max gain, it improves the visible level of detail in dark images, but also increases the noise level. More noise can also result in increased use of bandwidth and storage. If you set the max gain to a high value, images can differ a lot if the light conditions are very different from day to night. Max gain works with max shutter to improve the image.

Motion-adaptive exposure

Blur-noise trade-off: Use the slider to adjust the priority between motion blur and noise. If you want to prioritize low bandwidth

and have less noise at the expense of details in moving objects, move the slider towards Low noise. If you want to prioritize the preservation of details in moving objects at the expense of noise and bandwidth, move the slider towards Low motion blur.

Note

You can change the exposure either by adjusting the exposure or by adjusting the gain. If you increase the exposure time, it results in more motion blur, and if you increase the gain it results in more noise. If you adjust the Blur-noise trade-off towards Low noise, the exposure will prefer longer exposure times over sensor gain when the exposure is increased, and the opposite if you adjust the trade-off towards Low motion blur. Both the gain and exposure time will eventually reach their maximum values in low-light conditions, regardless of the priority set.

: Uses the entire live view to calculate the exposure.

: Uses an area with a xed size and position in the upper part of the image to calculate the exposure.

: Uses an area with a xed size and position in the lower part of the image to calculate the exposure.

: Uses an area with a xed size and position in the left part of the image to calculate the exposure.

: Uses an area with a xed size and position in the right part of the image to calculate the exposure.

: Select to reduce motion blur in low-light conditions.

Lock aperture

adjust the aperture size. You can, for example, lock the aperture for scenes with permanent light conditions.

Aperture

to enter the sensor and thereby produce a brighter image in low-light conditions, move the slider towards Open. An open aperture also reduces the depth of eld, which means that objects close to or far from the camera can appear unfocused. To allow more of the image to be in focus, move the slider towards Closed.

Exposure level: Use the slider to adjust the image exposure.

Defog

: Turn on to keep the aperture size set by the Aperture slider. Turn off to allow the camera to automatically

: Use the slider to adjust the aperture size, that is, how much light passes through the lens. To allow more light

: Turn on to detect the effects of foggy weather and automatically remove them for a clearer image.

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Note

We recommend you not to turn on Defog in scenes with low contrast, large light level variations, or when the autofocus is slightly off. This can affect the image quality, for example, by increasing the contrast. Furthermore, too much light can negatively impact the image quality when defog is active.

Stream

General

Resolution: Select the image resolution suitable for the surveillance scene. A higher resolution increases bandwidth and storage.

Frame rate: To avoid bandwidth problems on the network or reduce storage size, you can limit the frame rate to a xed amount.

If you leave the frame rate at zero, the frame rate is kept at the highest possible rate under the current conditions. A higher frame rate requires more bandwidth and storage capacity.

Compression: Use the slider to adjust the image compression. High compression results in a lower bitrate and lower image quality. Low compression improves the image quality, but uses more bandwidth and storage when you record.

Signed video: Turn on to add the signed video feature to the video. Signed video protects the video from tampering by adding cryptographic signatures to the video.

H.26x encoding

Zipstream: A bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265

stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example in scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage. To learn more, see Reducing the bit rate with Axis Zipstream

Select the desired level of bitrate reduction:

• Off: No bitrate reduction.

• Low: No visible quality degradation in most scenes. This is the default option and it can be used in all types of scenes to reduce the bitrate.

• Medium: Visible effects in some scenes through less noise and a slightly lower level of detail in regions of lower interest, for example where there’s no movement.

• High: Visible effects in some scenes through less noise and a lower level of detail in regions of lower interest, for example where there’s no movement. We recommend this level for cloud-connected devices and devices that use local storage.

• Higher: Visible effects in some scenes through less noise and a lower level of detail in regions of lower interest, for example where there’s no movement.

Dynamic FPS (frames per second): Turn on to allow the bandwidth to vary based on the level of activity in the scene. More activity requires more bandwidth.

Lower limit

motion. We recommend you to use lower limit in scenes with very little motion, where the fps could drop to 1 or lower.

Dynamic GOP (Group of Pictures): Turn on to dynamically adjust the interval between I-frames based on the level of activity in the scene.

• Extreme: Visible effects in most scenes. The bitrate is optimized for smallest possible storage.

: Enter a value to adjust the frame rate between minimal fps and the stream default fps based on scene

Upper limit

P-frames: Enter the desired number of P-frames. The higher the number, the less bandwidth is required. However, if there are

network congestion, there could be a noticeable deterioration in the video quality.

H.264 prole:

: Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames.

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• Baseline : Use if the video management client doesn’t support CABAC entropy coding.

• Main: Use if the video management client supports CABAC entropy coding, to achieve higher compression with maintained video quality. It requires more processing power to decode compared to the baseline prole.

• High: Use if the video management client supports CABAC entropy coding, to achieve even higher compression than

Bitrate control:

with the main prole. It requires more processing power to decode compared to the main prole.

• Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage.

- Target bitrate: Enter desired target bitrate.

- Retention time: Enter the number of days to keep the recordings.

- Storage: Shows the estimated storage that can be used for the stream.

- Maximum bitrate: Turn on to set a bitrate limit.

- Bitrate limit

• Maximum: Select to set a maximum instant bitrate of the stream based on your network bandwidth.

- Maximum: Enter the maximum bitrate.

• Variable: Select to allow the bitrate to vary based on the level of activity in the scene. More activity requires more bandwidth. We recommend this option for most situations.

Orientation

Rotate : Rotate the image to match your requirements.

Mirror: Turn on to mirror the image.

Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.

: Enter a bitrate limit that is higher than the target bitrate.

Overlays

: Click to add an overlay. Select the type of overlay from the dropdown list:

• Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots. You can enter your own text, and you can also include pre-congured modiers to automatically show for example time, date, frame rate.

- Size: Select the desired font size.

- Appearance: Select the text color and background color, for example, white text on a black background

• Image: Select to show a static image superimposed over the video stream. You can use .bmp, .png, .jpeg, or .svg les. To upload an image, click Images. Before you upload an image, you can choose to:

- Scale with resolution: Select to automatically scale the overlay image to t the video resolution.

- Use transparency: Select and enter the RGB hexadecimal value for that color. Use the format RRGGBB.

: Click to add the date modier %F to show yyyy-mm-dd.

: Click to add the time modier %X to show hh:mm:ss (24-hour clock).

: Click to select any of the modiers shown in the list to add them to the text box. For example,

%a shows the day of the week.

(default).

: Select the position of the overlay in the image.

Examples of hexadecimal values: FFFFFF for white, 000000 for black, FF00000 for red, 6633FF for blue, and 669900 for green. Only for .bmp images.

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• Streaming indicator : Select to show an animation superimposed over the video stream. The animation indicates that the video stream is live, even if the scene doesn’t contain any motion.

- Appearance: Select the animation color and background color, for example, red animation on a transparent background (default).

- Size: Select the desired font size.

: Select the position of the overlay in the image.

View areas

: Click to create a view area.

Click the view area to access settings.

Name: Enter a name for the view area. The maximum length is 64 characters.

Aspect ratio: Select desired aspect ratio. The resolution adjusts automatically.

PTZ: Turn on to use pan, tilt, and zoom functionality in the view area.

Privacy masks

: Click to create a new privacy mask. The maximum number of masks depend on the complexity of all masks combined.

Each mask can have maximum 10 anchor points.

Privacy masks: Click to change the color of all privacy masks, or to delete all privacy masks permanently.

Mask x: Click to rename, disable, or permanently delete the mask.

Recordings

Click to lter the recordings.

From: Show recordings done after a certain point in time.

To: Show recordings up until a certain point in time.

Source

Event: Show recordings based on events.

Storage: Show recordings based on storage type.

: Show recordings based on source.

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Apps

Add app: Click to install a new app.

Find more apps: Click to go to an overview page of Axis apps.

The context menu contains:

• App log: Click to view a log of the app events. The log is helpful when you contact support.

• Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/applications. You need a license code and the Axis product serial number to generate a license key.

• Activate license automatically: If the app requires a license, you need to activate it. Use this option if your device has internet access. You need a license code to activate the license.

• Deactivate the license: Deactivate the license to use it in another device. If you deactivate the license, you also remove it from the device. To deactivate the license requires internet access.

• Settings

• Delete: Delete the app permanently from the device. If you don’t deactivate the license rst, it remains active.

Note

The device’s performance might be affected if you run several apps at the same time.

Start: Start or stop the app.

Open: Click to access the app’s settings. The available settings depend on the application. Some applications don’t have any

settings.

: Congure the parameters.

System

Date and time

The time format depends on the web browser’s language settings.

Note

We recommend you to synchronize the device’s date and time with an NTP server.

Synchronization: Select an option for synchronizing the device’s date and time.

• Automatic date and time (NTP server using DHCP): Synchronize with the NTP server connected to the DHCP server.

• Automatic date and time (manual NTP server): Synchronize with NTP servers of your choice.

- Primary NTP server and Secondary NTP server: Enter the IP address of one or two NTP servers. When you use

• Custom date and time: Manually set the date and time. Click Get from system to fetch the date and time settings once from your computer or mobile device.

Time zone: Select which time zone to use. Time will be automatically adjusted for daylight saving time and standard time.

two NTP servers, the device synchronizes and adapts its time based on input from both.

Note

The system uses the date and time settings in all recordings, logs and system settings.

Network

IPv4 and IPv6

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IPv4

• Automatic IP (DHCP) and DNS (DHCP): The recommended setting for most networks. The current settings are updated automatically.

• Automatic IP (DHCP) and manual DNS: Contact your network administrator to congure the manual settings. The current automatic settings are updated automatically.

IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique. To avoid conicts, we recommend you to contact your network administrator before you assign a static IP address.

Subnet mask: Enter the subnet mask.

Router: Enter the IP address of the default router (gateway) used to connect devices that are attached to different networks and

network segments.

Hostname: Enter the hostname.

Search domains: When you use a hostname that is not fully qualied, click Add search domain and enter a domain in which to

search for the hostname used by the device.

DNS servers: Click Add DNS server and enter the IP address of the primary DNS server. This provides the translation of hostnames to IP addresses on your network.

• Manual IP and DNS: Contact your network administrator to congure the settings.

IPv6

Assign IPv6 automatically: Select to let the network router assign an IP address to the device automatically.

HTTP and HTTPS

Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both HTTP and HTTPS

protocols.

HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server. The encrypted exchange of information is governed by the use of an HTTPS certicate, which guarantees the authenticity of the server.

To use HTTPS on the device, you must install an HTTPS certicate. Go to System > Security to create and install certicates.

Note

If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially when you request a page for the rst time.

HTTP port: Enter the HTTP port to use. Port 80 or any port in the range 1024-65535 are allowed. If you are logged in as an administrator, you can also enter any port in the range 1-1023. If you use a port in this range, you get a warning.

HTTPS port: Enter the HTTPS port to use. Port 443 or any port in the range 1024-65535 are allowed. If you are logged in as an administrator, you can also enter any port in the range 1-1023. If you use a port in this range, you get a warning.

Certicate: Select a certicate to enable HTTPS for the device.

Friendly name

Bonjour®: Turn on to allow automatic discovery on the network.

Bonjour name: Enter a friendly name to be visible on the network. The default name is the device name and MAC address.

Use UPnP®: Turn on to allow automatic discovery on the network.

UPnP name: Enter a friendly name to be visible on the network. The default name is the device name and MAC address.

One-click cloud connection

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One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services.

Allow O3C:

• One-click: The default setting. Press and hold the control button on the device to connect to an O3C service over the internet. You need to register the device with the O3C service within 24 hours after you press the control button. Otherwise, the device disconnects from the O3C service. Once you have registered the device, Always is enabled and the device stays connected to the O3C service.

• Always: The device constantly attempts to connect to an O3C service over the internet. Once you have registered the device, it stays connected to the O3C service. Use this option if the control button on the device is out of reach.

Proxy settings: If needed, enter the proxy settings to connect to the HTTP server.

Host: Enter the proxy server’s address.

Port: Enter the port number used for access.

Authentication method:

Owner authentication key (OAK): Click Get key to fetch the owner authentication key. This is only possible if the device is

connected to the internet without a rewall or proxy.

• No: Disables the O3C service.

• Basic: This method is the most compatible authentication scheme for HTTP. It’s less secure than the Digest method because it sends the username and password unencrypted to the server.

• Digest: This method is more secure because it always transfers the password encrypted across the network.

• Auto: This option lets the device select the authentication method depending on the supported methods. It prioritizes the Digest method over the Basic method.

SNMP

The Simple Network Management Protocol (SNMP) allows remote management of network devices.

SNMP: Select the version of SNMP to use.

• v1 and v2c:

- Read community: Enter the community name that has read-only access to all supported SNMP objects. The default value is public.

- Write community: Enter the community name that has read/write access to all supported SNMP objects (except read-only objects). The default value is write.

- Activate traps: Turn on to activate trap reporting. The device uses traps to send messages for important events or status changes to a management system. In the device interface, you can set up traps for SNMP v1 and v2c. Traps are automatically turned off if you change to SNMP v3 or turn off SNMP. If you use SNMP v3, you can set up traps through the SNMP v3 management application.

- Trap address: Enter the IP address or host name of the management server.

- Trap community: Enter the community to use when the device sends a trap message to the management system.

- Traps:

- Cold start: Sends a trap message when the device starts.

- Warm start: Sends a trap message when you change an SNMP setting.

- Link up: Sends a trap message when a link changes from down to up.

Note

- Authentication failed: Sends a trap message when an authentication attempt fails.

All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP.

• v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS. This also prevents unauthorized parties to access unencrypted SNMP v1 and v2c traps. If you use SNMP v3, you can set up traps through the SNMP v3 management application.

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- Password for the account “initial”: Enter the SNMP password for the account named “initial”. Although the password can be sent without activating HTTPS, we don’t recommend it. The SNMP v3 password can only be set once, and preferably only when HTTPS is enabled. Once the password is set, the password eld is no longer displayed. To set the password again, you must reset the device to factory default settings.

Connected clients

The list shows all clients that are connected to the device.

Update: Click to refresh the list.

Security

Certicates

Certicates are used to authenticate devices on a network. The device supports two types of certicates:

• Client/server certicates A client/server certicate validates the device’s identity, and can be self-signed or issued by a Certicate Authority (CA). A self-signed certicate offers limited protection and can be used before a CA-issued certicate has been obtained.

• CA certicates You can use a CA certicate to authenticate a peer certicate, for example to validate the identity of an authentication server when the device connects to a network protected by IEEE 802.1X. The device has several pre-installed CA

These formats are supported:

certicates.

• Certicate formats: .PEM, .CER, and .PFX

Important

IEEE 802.1x

• Private key formats: PKCS#1 and PKCS#12

If you reset the device to factory default, all certicates are deleted. Any pre-installed CA certicates are reinstalled.

Filter the certicates in the list.

Add certicate : Click to add a certicate.

The context menu contains:

• Certicate information: View an installed certicate’s properties.

• Delete certicate: Delete the certicate.

• Create certicate signing request: Create a certicate signing request to send to a registration authority to apply for a digital identity certicate.

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IEEE 802.1x is an IEEE standard for port-based network admission control providing secure authentication of wired and wireless network devices. IEEE 802.1x is based on EAP (Extensible Authentication Protocol).

To access a network protected by IEEE 802.1x, network devices must authenticate themselves. The authentication is performed by an authentication server, typically a RADIUS server (for example FreeRADIUS and Microsoft Internet Authentication Server).

Certicates

When congured without a CA certicate, server certicate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to.

When using a certicate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certicates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).

To allow the device to access a network protected through certicates, a signed client certicate must be installed on the device.

Client certicate: Select a client certicate to use IEEE 802.1x. The authentication server uses the certicate to validate the client’s identity.

CA certicate: Select a CA certicate to validate the authentication server’s identity. When no certicate is selected, the device tries to authenticate itself regardless of what network it is connected to.

EAP identity: Enter the user identity associated with the client certicate.

EAPOL version: Select the EAPOL version that is used in the network switch.

Use IEEE 802.1x: Select to use the IEEE 802.1x protocol.

Prevent brute-force attacks

Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys.

Blocking period: Enter the number of seconds to block a brute-force attack.

Blocking conditions: Enter the number of authentication failures allowed per second before the block starts. You can set the

number of failures allowed both on page level and device level.

IP address lter

Use lter: Select to lter which IP addresses that are allowed to access the device.

Policy: Choose whether to Allow access or Deny access for certain IP addresses.

Addresses: Enter the IP numbers that are either allowed or denied access to the device. You can also use the CIDR format.

Custom-signed rmware certicate

To install test rmware or other custom rmware from Axis on the device, you need a custom-signed rmware certicate. The certicate veries that the rmware is approved by both the device owner and Axis. The rmware can only run on a specic device which is identied by its unique serial number and chip ID. Custom-signed rmware certicates can only be created by Axis, since Axis holds the key to sign them.

Click Install to install the certicate. You need to install the certicate before you install the rmware.

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Users

Add user: Click to add a new user. You can add up to 100 users.

Username: Enter a unique username.

New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code

32 to 126) are allowed in the password, for example letters, numbers, punctuation, and some symbols.

Repeat password: Enter the same password again.

Role:

• Administrator: Has full access to all settings. Administrators can also add, update, and remove other users.

• Operator: Has access to all settings except:

- All System settings.

- Adding apps.

• Viewer: Has access to:

- Watch and take snapshots of a video stream.

- Watch and export recordings.

- With PTZ user access: pan, tilt, and zoom.

The context menu contains:

Update user: Edit the user’s properties.

Delete user: Delete the user. You can’t delete the root user.

Anonymous users

Allow anonymous viewers: Turn on to allow anyone to access the device as a viewer without having to log in with a user account.

Allow anonymous PTZ operators: Turn on to allow anonymous users to pan, tilt, and zoom the image.

Events

Rules

A rule denes the conditions that must be met for the product to perform an action. The list shows all the currently congured rules in the product.

Note

You can create up to 256 action rules.

Add a rule: Click to create a rule.

Name: Enter a name for the rule.

Wait between actions: Enter the minimum time (hh:mm:ss) that must pass between rule activations. It is useful if the rule is

activated by for example day-night mode conditions, to avoid that small light changes during sunrise and sunset activate the rule repeatedly.

Condition: Select a condition from the list. A condition must be met for the device to perform an action. If multiple conditions are dened, all of them must be met to trigger the action. For information about specic conditions, see Get started with rules for events.

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Use this condition as a trigger: Select to make this rst condition function only as a starting trigger. It means that once the rule is activated it remains active for as long as all the other conditions are met, no matter the state of the rst condition. If you don’t select this option, the rule will simply be active whenever all the conditions are met.

Invert this condition: Select if you want the condition to be the opposite of your selection.

Add a condition: Click to add an additional condition.

Action: Select an action from the list and enter its required information. For information about specic actions, see

Get started with rules for events.

Recipients

You can set up your device to notify recipients about events or send les. The list shows all the recipients currently congured in the product, along with information about their conguration.

Note

You can create up to 20 recipients.

Add a recipient: Click to add a recipient.

Name: Enter a name for the recipient.

Type: Select from the list:

• FTP

- Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specied under System > Network > IPv4 and IPv6.

- Port: Enter the port number used by the FTP server. The default is 21.

- Folder: Enter the path to the directory where you want to store les. If this directory doesn’t already exist on the FTP server, you will get an error message when uploading les.

- Username: Enter the username for the login.

- Password: Enter the password for the login.

- Use temporary le name: Select to upload les with temporary, automatically generated lenames. The les get renamed to the desired names when the upload completes. If the upload is aborted/interrupted, you don’t get any corrupt les. However, you probably still get the temporary les. This way you know that all les that have the desired name, are correct.

- Use passive FTP: Under normal circumstances the product simply requests the target FTP server to open the data connection. The device actively initiates both the FTP control and data connections to the target server.

• HTTP

• HTTPS

• Network storage

This is normally needed if there is a rewall between the device and the target FTP server.

- URL: Enter the network address to the HTTP server and the script that will handle the request. For example: http://192.168.254.10/cgi-bin/notify.cgi.

- Username: Enter the username for the login.

- Password: Enter the password for the login.

- Proxy: Turn on and enter the required information if a proxy server must be passed to connect to the HTTP server.

- URL: Enter the network address to the HTTPS server and the script that will handle the request. For example: https://192.168.254.10/cgi-bin/notify.cgi.

- Validate server certicate: Select to validate the certicate that was created by HTTPS server.

- Username: Enter the username for the login.

- Password: Enter the password for the login.

- Proxy: Turn on and enter the required information if a proxy server must be passed to connect to the HTTPS server.

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You can add network storage such as a NAS (Network Attached Storage) and use it as a recipient to store les. The les are stored in the Matroska (MKV) le format.

- Host: Enter the IP address or hostname for the network storage.

- Share: Enter the name of the share on the host.

- Folder: Enter the path to the directory where you want to store les.

- Username: Enter the username for the login.

- Password: Enter the password for the login.

• SFTP

- Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specied under System > Network > IPv4 and IPv6.

- Port: Enter the port number used by the SFTP server. The default is 22.

- Folder: Enter the path to the directory where you want to store les. If this directory doesn’t already exist on the SFTP server, you will get an error message when uploading les.

- Username: Enter the username for the login.

- Password: Enter the password for the login.

- SSH host public key (MD5): Enter the ngerprint of the remote host’s public key (a 32 hexadecimal digits string). The SFTP client supports SFTP servers using SSH-2 with RSA, DSA, ECDSA, and ED25519 host key types. RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server.

• Email

Note

all les that have the desired name, are correct.

- Send email to: Enter the email address to send emails to. To enter multiple addresses, use commas to separate them.

- Send email from: Enter the email address of the sending server.

- Username: Enter the username for the mail server. Leave this eld empty if the mail server does not require authentication.

- Password: Enter the password for the mail server. Leave this eld empty if the mail server does not require authentication.

- Email server (SMTP): Enter the name of the SMTP server, for example smtp.gmail.com, smtp.mail.yahoo.com.

- Port: Enter the port number for the SMTP server, using values in the range 0-65535. The default value is 587.

- Encryption: To use encryption, select either SSL or TLS.

- Validate server certicate: If you use encryption, select to validate the identity of the device. The certicate can be self-signed or issued by a Certicate Authority (CA).

- POP authentication: Turn on to enter the name of the POP server, for example pop.gmail.com.

Some email providers have security lters that prevent users from receiving or viewing large amount of attachments, from receiving scheduled emails and similar. Check the email provider's security policy to avoid your email account being locked or missing out on your expected emails.

• TCP

- Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specied under System > Network > IPv4 and IPv6.

Test: Click to test the setup.

The context menu contains:

View recipient: Click to view all the recipient details.

Copy recipient: Click to copy a recipient. When you copy, you can make changes to the new recipient.

Delete recipient: Click to delete the recipient permanently.

Schedules

- Port: Enter the port number used to access the server.

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Schedules and pulses can be used as conditions in rules. The list shows all the schedules and pulses currently congured in the product, along with information about their conguration.

Add schedule: Click to create a schedule or pulse.

Manual trigger

The manual trigger is used to manually trigger a rule. The manual trigger can for example be used to validate actions during product installation and conguration.

MQTT

MQTT (Message Queuing Telemetry Transport) is a standard messaging protocol for the Internet of Things (IoT). It was designed for simplied IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device rmware can simplify integration of data and events produced in the device to systems which are not video management systems (VMS).

Set up the device as an MQTT client. MQTT communication is based on two entities, the clients and the broker. The clients can send and receive messages. The broker is responsible for routing messages between clients.

You can learn more about MQTT in AXIS OS Portal.

Storage

Network storage

Add network storage: Click to add a network share where you can save recordings.

• Address: Enter the IP address or host name of the host server, typically a NAS (Network Attached Storage). We recommend you to congure the host to use a xed IP address (not DHCP since a dynamic IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported.

• Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share, since each device gets its own folder.

• User: If the server requires a login, enter the username. To log in to a specic domain server, type DOMAIN\username.

• Password: If the server requires a login, enter the password.

• SMB version: Select the SMB storage protocol version to connect to the NAS. If you select Auto, the device tries to negotiate one of the secure versions SMB: 3.02, 3.0, or 2.1. Select 1.0 or 2.0 to connect to older NAS that don’t support higher versions. You can read more about SMB support in Axis devices here.

• Add share even if connection test fails: Select to add the network share even if an error is discovered during the

Remove network storage: Click to remove the connection to the network share. This removes all settings for the network share.

Write protect: Turn on to stop writing to the network share and protect recordings from being removed. You can’t format a

write-protected network share.

Ignore: Turn on to stop storing recordings on the network share.

Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding

data storage. If the network storage becomes full, old recordings are removed before the selected time period has passed.

connection test. The error can be, for example, that you didn’t enter a password even though the server requires one.

Tools

• Test connection: Test the connection to the network share.

• Format: Format the network share, for example when you need to quickly erase all data. cifs is the available le system option.

Click Use tool to activate the selected tool.

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Onboard storage

Important

Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it.

Unmount: Click to safely remove the SD card.

Write protect: Turn on to stop writing to the SD card and protect recordings from being removed. You can’t format a

write-protected SD card.

Autoformat: Turn on to automatically format a newly inserted SD card. It formats the le system into ext4.

Ignore: Turn on to stop storing recordings on the SD card. When you ignore the SD card, the device no longer recognizes that the

card exists. The setting is only available for administrators.

Retention time: Select how long to keep recordings, to limit the amount of old recordings or to comply with regulations regarding data storage. If the SD card becomes full, old recordings are removed before the selected time period has passed.

Tools

• Check: Check for errors on the SD card. This only works for the ext4 le system.

• Repair: Repair errors in the ext4 le system. To repair an SD card with the VFAT le system, eject the SD card, insert it in a computer and perform a disk repair.

• Format: Format the SD card, for example when you need to change the le system or quickly erase all data. VFAT and ext4 are the two available le system options. The recommended format is ext4, due to its resilience against data loss if the card is ejected or if there is an abrupt power loss. However, you need a third-party ext4 driver or application to access the le system from Windows®.

• Encrypt: Encrypt data that is stored.

• Decrypt: Decrypt data that is stored.

Click Use tool to activate the selected tool.

Onboard storage

Hard drive

Tools

Unmount: Click before you disconnect the device from the system. All ongoing recordings will be stopped.

• Change password: Change the password required to encrypt the SD card.

• Free: The amount of free disk space.

• Status: If the disk is mounted or not.

• File system: The le system that is used by the disk.

• Encrypted: If the disk is encrypted or not.

• Temperature: The current temperature of the hardware.

• Overall heath test: The result after checking the health of the disk.

• Check: Check the storage device for errors and tries to repair it automatically.

• Repair: Repair the storage device. Active recordings will pause during the repair. Repairing a storage device may result in lost data.

• Format: Erase all recordings and format the storage device. Choose a le system.

• Encrypt: Encrypt data that is stored.

• Decrypt: Decrypt data that is stored. All les on the storage device will be erased.

• Change password: Change the password for the disk encryption. Changing the password doesn't disrupt ongoing recordings.

• Use tool: Click to run the selected tool

Write protect: Turn on write protection to protect the storage device from being overwritten.

Autoformat: The disk will be automatically formatted using the ext4 le system.

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Stream proles

Click to create and save groups of video stream settings. You can use the settings in different situations, for example in continuous recording or when you use action rules to record.

ONVIF

ONVIF users

ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end-users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased exibility, reduced cost and future-proof systems.

Add user: Click to add a new ONVIF user.

Username: Enter a unique username.

New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code

32 to 126) are allowed in the password, for example letters, numbers, punctuation, and some symbols.

Repeat password: Enter the same password again

Role:

• Administrator: Has full access to all settings. Administrators can also add, update, and remove other users.

• Operator: Has access to all settings except:

- All System settings.

- Adding apps.

• Media user: Allows access to the video stream only.

The context menu contains:

Update user: Edit the user’s properties.

Delete user: Delete the user. You can’t delete the root user.

By creating an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.

ONVIF media proles

An ONVIF media prole consists of a set of congurations that you can use to change media stream settings.

Add media prole: Click to add a new ONVIF media prole.

prole_x: Click a prole to edit.

Analytics metadata

Metadata producers

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Metadata producers lists the channels used by apps and the metadata they are streaming from the device.

Producer: The app producing the metadata.

Channel: The channel used by the app. Check to enable the metadata stream. Uncheck to disable the stream for compatibility

or resources management reasons.

Detectors

Camera tampering

The camera tampering detector generates an alarm when the scene changes, for example because the lens is covered, sprayed or severely put out of focus, and the time in Trigger after has passed. The tampering detector only activates when the camera has not moved for at least 10 seconds. During this period the detector sets up a scene model to use as a comparison to detect tampering in current images. For the scene model to be set up properly, make sure that the camera is in focus, the lighting conditions are correct, and the camera doesn’t point at a scene that lacks contours, for example a blank wall. Camera tampering can be used as a condition to trigger actions.

Trigger after: Enter the minimum time that the tampering conditions must be active before the alarm triggers. This can help prevent false alarms for known conditions that affect the image.

Trigger on dark images: It is very difcult to generate alarms when the camera lens is sprayed, since it is impossible to distinguish that event from other situations where the image turns dark in a similar way, for example when the lighting conditions change. Turn on this parameter to generate alarms for all cases where the image turns dark. When it’s turned off, the device doesn’t generate any alarm when the image turns dark.

Audio detection

These settings are available for each audio input.

Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least sensitive. Use the activity indicator as a guide when you set the sound level. When you create events, you can use the sound level as a condition. You can choose to trigger an action if the sound level rises above, falls below or passes the set value.

Video out

Logs

Reports and logs

Reports

• View the device server report: Click to show information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

• Download the device server report: Click to download the server report. It creates a .zip le that contains a complete server report text le in UTF–8 format, as well as a snapshot of the current live view image. Always include the server report .zip le when you contact support.

• Download the crash report: Click to download an archive with detailed information about the server's status. The crash report contains information that is in the server report as well as detailed debug information. This report might

Logs

contain sensitive information such as network traces. It can take several minutes to generate the report.

• View the system log: Click to show information about system events such as device startup, warnings and critical messages.

• View the access log: Click to show all failed attempts to access the device, for example when a wrong login password is used.

Network trace

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Important

A network trace le might contain sensitive information, for example certicates or passwords.

A network trace le can help you troubleshoot problems by recording activity on the network. Select the duration of the trace in seconds or minutes, and click Download.

Remote system log

Syslog is a standard for message logging. It allows separation of the software that generates messages, the system that stores them, and the software that reports and analyzes them. Each message is labeled with a facility code, which indicates the software type generating the message, and assigned a severity level.

Server: Click to add a new server.

Host: Enter the hostname or IP address of the server.

Format: Select which syslog message format to use.

• RFC 3164

Protocol: Select the protocol and port to use:

• RFC 5424

• UDP (Default port is 514)

• TCP (Default port is 601)

Severity: Select which messages to send when triggered.

CA certicate set: See the current settings or add a certicate.

• TLS (Default port is 6514)

Plain cong

Plain cong is for advanced users with experience of Axis device conguration. Most parameters can be set and edited from this page.

Maintenance

Restart: Restart the device. This does not affect any of the current settings. Running applications restart automatically.

Restore: Return most settings to the factory default values. Afterwards you must recongure the device and apps, reinstall any

apps that didn’t come preinstalled, and recreate any events and PTZ presets.

Important

The only settings saved after restore are:

• Boot protocol (DHCP or static)

• Static IP address

• Default router

• Subnet mask

• 802.1X settings

• O3C settings

Factory default: Return all settings to the factory default values. Afterwards you must reset the IP address to make the device accessible.

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Note

All Axis device rmware is digitally signed to ensure that you only install veried rmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed rmware, secure boot, and security of private keys” at axis.com.

Firmware upgrade: Upgrade to a new rmware version. New rmware releases can contain improved functionality, bug xes, and completely new features. We recommend you to always use the latest release. To download the latest release, go to axis.com/support.

When you upgrade, you can choose between three options:

• Standard upgrade: Upgrade to the new rmware version.

• Factory default: Upgrade and return all settings to the factory default values. When you choose this option, you can’t revert to the previous rmware version after the upgrade.

• Autorollback: Upgrade and conrm the upgrade within the set time. If you don’t conrm, the device reverts to the

Firmware rollback: Revert to the previously installed rmware version.

previous rmware version.

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Learn more

Long-distance connections

This product supports ber-optic cable installations through a media converter. Fiber-optic cable installations offer a number of benets such as:

• Long-distance connection

• High speed

• Long lifetime

• Large capacity of data transmission

• Electromagnetic interference immunity

Find out more about ber-optic cable installations on axis.com/technologies/ber-optics.

For information about how to install the media converter see the Installation Guide for this product.

View area

A view area is a cropped part of the full view. You can stream and store view areas instead of the full view to minimize bandwidth and storage needs. If you enable PTZ for a view area, you can pan, tilt and zoom within it. By using view areas you can remove parts of the full view, for example, the sky.

When you set up a view area, we recommend you to set the video stream resolution to the same size as or smaller than the view area size. If you set the video stream resolution larger than the view area size it implies digitally scaled up video after sensor capture, which requires more bandwidth without adding image information.

Capture modes

A capture mode is a preset conguration that denes how the camera will capture images. The capture mode setting can affect the camera’s eld of view and aspect ratio. The shutter speed can also be affected, which in turn will affect the light sensitivity.

The lower resolution capture mode may be sampled from the original resolution, or it may be cropped out from the original, in which case the eld of view may also be affected.

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The image shows how the eld of view and aspect ratio can change between two different capture modes.

The capture mode to choose depends on the requirements for the frame rate and resolution for the specic surveillance setup. For specications about available capture modes, see the product’s datasheet at axis.com.

Remote focus and zoom

The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer. It is a convenient way to ensure that the scene’s focus, viewing angle and resolution are optimized without having to visit the camera’s installation location.

Privacy masks

A privacy mask is a user-dened area that prevents users from viewing a part of the monitored area. In the video stream, privacy masks appear as blocks of solid color.

You’ll see the privacy mask on all snapshots, recorded video, and live streams.

You can use the VAPIX® application programming interface (API) to turn off the privacy masks.

Important

If you use multiple privacy masks it may affect the product’s performance.

Important

Set the zoom and focus before you create a privacy mask.

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Note

If you view the video stream over HDMI and restart the product, the privacy masks will disappear. To show the privacy masks again, restart the video stream.

Overlays

Note

Image and text overlay will not be displayed on video stream over HDMI.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and conguration. You can add either text or an image.

Streaming and storage

Video compression formats

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufcient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

Note

H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

H.264 can, without compromising image quality, reduce the size of a digital video le by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video le. Or seen another way, higher video quality can be achieved for a given bitrate.

H.265 or MPEG-H Part 2/HEVC

H.265 can, without compromising image quality, reduce the size of a digital video le by more than 25% compared to H.264.

Note

• H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

• Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface. Instead you can use a video management system or application supporting H.265 decoding.

How do Image, Stream, and Stream prole settings relate to each other?

The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

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The Stream proles settings override the settings from the Stream tab. If you request a stream with a specic stream prole, the stream contains the settings of that prole. If you request a stream without specifying a stream prole, or request a stream prole that doesn't exist in the product, the stream contains the settings from the Stream tab.

Bitrate control

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR)

Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR)

Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specied target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you congure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

Target bitrate

Applications

AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. To nd out more about available applications, downloads, trials and licenses, go to axis.com/applications.

To nd the user manuals for Axis applications, go to help.axis.com.

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Note

• Several applications can run at the same time but some applications might not be compatible with each other. Certain combinations of applications might require too much processing power or memory resources when run in parallel. Verify that the applications work together before deployment.

AXIS People Counter

AXIS People Counter is an analytic application that you can install on a network camera. You can use the application to count how many people pass through an entrance, in what direction they pass, and if more than one person passes during a predened interval. You can also use it to estimate how many people are currently occupying an area, and the average visiting time.

The application runs embedded in the camera which means you don’t need a dedicated computer to run the application. AXIS People Counter is suitable for any indoor environment, like stores, libraries, or gyms.

How does estimating occupancy work?

You can use the application to estimate occupancy in areas with one or several entrances and exits. Each entrance and exit needs to be equipped with a network camera with AXIS People Counter installed. If there are several cameras, they communicate with each other over the network in a primary and secondary concept. The primary camera continuously fetches data from the secondary cameras and presents the data in the live view. Every fteen minutes, the primary camera sends the statistical data to AXIS Store Data Manager. Consequently, the reports generated from AXIS Store Data Manager can present the data in a minimum of 15 minutes time interval.

Autotracking

AXIS Scream Detection

AXIS Scream Detection is an application that triggers an event if a scream is detected. The generated event can be used, for example, to record a video or alert security staff.

Before using the application, consider the following:

• The application is mainly intended for detecting screams in a generally quiet environment. The difference between the

background sound level and the scream must be at least 15-20 dB for the application to function effectively. Consider the proximity to the expected sound source, the background noise level and the audio input gain level when installing the product.

• Adjust the audio input gain to a level where the background noise covers approximately 30-50% of the application’s audio

level graph. To access the Input gain setting, click the Audio Settings link on the application page.

• If the interval between screams is less than 3 seconds, the application regards it as one scream.

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AXIS Blocked View Detection

AXIS Blocked View Detection is an application that triggers an alarm if tampering of the camera is detected, for example, if the lens is covered or sprayed.

For optimal performance, we recommend that the camera view contains objects, patterns or lines that can be detected.

Ideal scene

Avoid large areas of oor, walls and ceiling with few objects.

Not ideal scene

You can set the trigger level by adjusting the sensitivity and change ratio of the tampering detection.

AXIS Object Analytics

AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To nd out more about how the application works, see the user manual.

Security

TPM module

The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change.

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Speciﬁcations

Product overview

Network connector (PoE)

SD memory card slot

Control button

Status LED indicator

HDMI connector

Part number (P/N) & Serial number (S/N)

LED indicators

Status LED

Unlit

Green Shows steady green for 10 seconds for normal operation after startup completed.

Amber

Amber/Red Flashes amber/red if network connection is unavailable or lost.

Indication

Connection and normal operation.

Steady during startup. Flashes during rmware upgrade or reset to factory default.

SD card slot

TICE

NONONOTICETICE

• Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the SD card. Use your ngers to insert and remove the card.

• Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running. Unmount the SD card from the product’s webpage before removal.

This product supports microSD/microSDHC/microSDXC cards.

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Speciﬁcations

For SD card recommendations, see axis.com.

trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are

Buttons

Control button

The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings on page 49.

Power button

• Press and hold the power button to temporarily power the product when the dome cover is removed.

• The power button is also used with the control button to reset the camera to factory default settings. See page 49.

Connectors

HDMI connector

Use the HDMITMconnector to connect a display or public view monitor.

Network connector

RJ45 Ethernet connector with Power over Ethernet (PoE).

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AXIS M4216-V Dome Camera

Cleaning recommendations

TICE

NONONOTICETICE

Never use harsh detergent, for example gasoline, benzene, or acetone.

1. Use a can of compressed air to remove any dust or loose dirt from the device.

2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

Note

Avoid cleaning in direct sunlight or at elevated temperatures, as this may cause stains when the water droplets dry.

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AXIS M4216-V Dome Camera

Troubleshooting

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.

Note

For products with multiple IP addresses channel 1 will have the address 192.168.0.90, channel 2 will have the address

192.168.0.91 and so on.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview on page 46.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator ashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.

5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

The installation and management software tools are available from the support pages on axis.com/support.

6. Refocus the product.

You can also reset parameters to factory default through the device’s webpage. Go to Maintenance > Factory default and click Default.

Firmware options

Axis offers product rmware management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a xed platform with periodic releases focused mainly on bug xes and security updates.

Using rmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any signicant functional changes or affecting any existing integrations. For more detailed information about Axis product rmware strategy, go to axis.com/support/rmware.

Check the current rmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend you to start by checking the current rmware version. The latest rmware version might contain a correction that xes your particular problem.

To check the current rmware:

1. Go to the device interface > Status.

2. See the rmware version under Device info.

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AXIS M4216-V Dome Camera

Troubleshooting

Upgrade the rmware

Important

Precongured and customized settings are saved when you upgrade the rmware (provided that the features are available in the new rmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the device remains connected to the power source throughout the upgrade process.

Note

When you upgrade the device with the latest rmware in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade the rmware. To nd the latest rmware and the release notes, go to axis.com/support/rmware.

1. Download the rmware le to your computer, available free of charge at axis.com/support/rmware.

2. Log in to the device as an administrator.

3. Go to Maintenance > Firmware upgrade and click Upgrade.

When the upgrade has nished, the product restarts automatically.

You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager.

Technical issues, clues, and solutions

If you can’t nd what you’re looking for here, try the troubleshooting section at axis.com/support.

Problems upgrading the rmware

Firmware upgrade failure If the rmware upgrade fails, the device reloads the previous rmware. The most common reason

Problems after rmware upgrade

Problems setting the IP address

The device is located on a different subnet

The IP address is being used by another device

Possible IP address conict with another device on the same subnet

is that the wrong rmware le has been uploaded. Check that the name of the rmware le corresponds to your device and try again.

If you experience problems after a rmware upgrade, roll back to the previously installed version from the Maintenance page.

If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window, type ping and the IP address of the device):

• If you receive: Reply from <IP address>: bytes=32; time=10... this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.

• If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.

The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the device.

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AXIS M4216-V Dome Camera

Troubleshooting

The device can’t be accessed from a browser

Can’t log in

The IP address has been changed by DHCP

Certicate error when using IEEE 802.1X

The device is accessible locally but not externally

To access the device externally, we recommend you to use one of the following applications for Windows®:

• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.

• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.

For instructions and download, go to axis.com/vms.

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address eld.

If the password for the user root is lost, the device must be reset to the factory default settings. See Reset to factory default settings on page 49.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been congured).

If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.

For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to System > Date and time.

Problems with streaming

Multicast H.264 only accessible by local clients

No multicast H.264 displayed in the client

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Can't select H.265 encoding in live view

Problems retrieving additional video streams

• ‘Video Error’ displayed in AXIS Companion, or

• ‘Stream: Error. Something went wrong. Maybe there are too many viewers.’ in Chrome/Firefox, or

• ‘503 service unavailable’ error in Quick Time, or

• ‘Camera not available’ displayed in AXIS Camera Station, or

• ‘Error reading video stream’ message in browser when using the Java applet This camera is designed to deliver up to four different streams. If a fth unique stream is requested, the camera can’t provide it, and an error message is displayed. The error message depends on the way the stream is requested. The streams are used on a rst come, rst served basis. Examples of instances that use a stream are:

Check if your router supports multicasting, or if you need to congure the router settings between the client and the device. You might need to increase the TTL (Time To Live) value.

Check with your network administrator that the multicast addresses used by the Axis device are valid for your network.

Check with your network administrator to see if there is a rewall that prevents viewing.

Ensure that your graphics card uses the latest driver. You can usually download the latest drivers from the manufacturer’s website.

Modify the settings for your graphics adapter. Go to the adapter’s documentation for more information.

• See Performance considerations on page 52.

• Reduce the number of applications running on the client computer.

• Limit the number of simultaneous viewers.

• Check with the network administrator that there is enough bandwidth available.

• Lower the image resolution.

• Log in to the device’s webpage and set a capture mode that prioritizes frame rate. If you change the capture mode to prioritize frame rate it might lower the maximum resolution, depending on the device used and capture modes available.

Web browsers don’t support H.265 decoding. Use a video management system or application that supports H.265 decoding.

• Live viewing in a web browser or other application

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AXIS M4216-V Dome Camera

Troubleshooting

• While recording - continuous or motion triggered recording

• An event that uses images on the camera, for example an event that sends an e-mail with an image every hour

• An installed and running application, such as AXIS Video Motion Detection, will always consume a video stream, whether

The camera can deliver more than four simultaneous streams provided the conguration of any additional stream is identical to any of the rst four streams. Identical conguration implies exactly the same resolution, frame rate, compression, video format, rotation etc. For more information see the white paper “Max number of unique video stream congurations”, available at axis.com.

Performance considerations

When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the CPU reaches its maximum, this also affects the frame rate.

The following factors are the most important to consider:

it is used or not. A stopped application does not consume a video stream.

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Rotating the image in the GUI will increase the product's CPU load.

• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

• Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

Use identical streams wherever possible to maintain a high frame rate. Stream proles can be used to ensure that streams are identical.

• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

• Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

Contact support

Contact support at axis.com/support.

Page 53

Date: June 2022

Part No. T10174960