Axis C1004-E Service Manual

AXISC1004-ENetworkCabinetSpeaker

UserManual

AboutthisDocument

ThismanualisintendedforadministratorsandusersofAXISC1004-E
NetworkCabinetSpeaker,andisapplicabletormware1.25andlater.
Itincludesinstructionsforusingandmanagingtheproductonyour
network.Previousexperienceofnetworkingwillbeofusewhenusing
thisproduct.SomeknowledgeofUNIXorLinux-basedsystemsmay
alsobeusefulwhendevelopingshellscriptsandapplications.Later
versionsofthisdocumentwillbepostedatwww.axis.com.Seealsothe
product’sonlinehelp,availablethroughtheweb-basedinterface.

Legalconsiderations

Audiosurveillancecanberegulatedbylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.

Liability

Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,butnotlimitedto,theimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.

Intellectualpropertyrights

AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.

Equipmentmodications

Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.

Trademarkacknowledgments

AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.

Regulatoryinformation

Europe

ThisproductcomplieswiththeapplicableCEmarkingdirectives

andharmonizedstandards:

•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See

ElectromagneticCompatibility(EMC)onpage2.

•LowVoltage(LVD)Directive2014/35/EU.SeeSafetyonpage2.

•RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.

SeeDisposalandrecyclingonpage2.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactinformationonpage3.

ElectromagneticCompatibility(EMC)

Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:

•Radiofrequencyemissionwheninstalledaccordingtothe

instructionsandusedinitsintendedenvironment.

•Immunitytoelectricalandelectromagneticphenomenawhen

installedaccordingtotheinstructionsandusedinitsintended

environment.

USA

Thisequipmenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomplywiththelimitsforaClassAdigitaldevice,
pursuanttopart15oftheFCCRules.Theselimitsaredesignedto
providereasonableprotectionagainstharmfulinterferencewhenthe

equipmentisoperatedinacommercialenvironment.Thisequipment
generates,uses,andcanradiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththeinstructionmanual,may
causeharmfulinterferencetoradiocommunications.Operationofthis
equipmentinaresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis
ownexpense.Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.

Canada

ThisdigitalapparatuscomplieswithCANICES-3(ClassA).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
NMBICES-3(classeA).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.

Europe

ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55032.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.

Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.

Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.

Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments.

Australia/NewZealand

ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR32.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.

Japan

この装置は、クラスA情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求されることが
あります。本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。

Korea

이기기는업무용(A급)전자파적합기기로서판매자또는사
용자는이점을주의하시기바라며,가정외의지역에서사용
하는것을목적으로합니다.적절히접지된STP(shielded
twistedpair)케이블을사용하여제품을연결하십시오.

Safety

ThisproductcomplieswithIEC/EN/UL60950-1and
IEC/EN/UL60950-22,SafetyofInformationTechnology
Equipment.Theproductshallbegroundedeitherthroughashielded
networkcable(STP)orotherappropriatemethod.

Disposalandrecycling

Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.

Europe

Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.

ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).

China

Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedbyElectronic
InformationProducts(ACPEIP).

Contactinformation

AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden

Tel:[phone]
Fax:[phone]

www.axis.com

Support

Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediately ,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:

•downloaduserdocumentationandsoftwareupdates

•ndanswerstoresolvedproblemsintheFAQdatabase.Search

byproduct,category,orphrase

•reportproblemstoAxissupportstaffbyloggingintoyourprivate

supportarea

•chatwithAxissupportstaff

•visitAxisSupportatwww .axis.com/techsup/

Learnmore!

VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
webinars,tutorialsandguides.

AXISC1004-ENetworkCabinetSpeaker

Safetyinformation

Safetyinformation

Hazardlevels

DANGER

Indicatesahazardoussituationwhich,ifnotavoided,willresultindeathorseriousinjury.

WARNING

Indicatesahazardoussituationwhich,ifnotavoided,couldresultindeathorseriousinjury.

CAUTION

Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.

NO

TICE

NO NO

TICE TICE

Indicatesasituationwhich,ifnotavoided,couldresultindamagetoproperty.

Othermessagelevels

Important

Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.

Note

Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.

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AXISC1004-ENetworkCabinetSpeaker

TableofContents

Safetyinformation..........................................4

Hazardlevels...................................................4

Othermessagelevels.............................................4

Hardwareoverview..........................................6

ConnectorsandButtons..........................................6

LEDIndicators..................................................7

Howtoaccesstheproduct....................................8

AccessfromaBrowser...........................................8

AccessfromtheInternet..........................................8

SettheRootPassword...........................................8

SetUptheProduct..........................................9

BasicSetup....................................................9

Audio.....................................................10

AudioOverview.................................................10

SetUpAudio...................................................11

AudioClips....................................................12

VoiceoverIP(VoIP).........................................14

VoIPOverviewPage..............................................14

ConguretheSIPSettings........................................14

TheAccountSettingsPage........................................16

Applications...............................................20

ApplicationLicenses.............................................20

UploadApplication..............................................20

ApplicationConsiderations........................................20

AXISAudioPlayer...............................................21

Events....................................................22

SetUpActionRules.............................................22

AddRecipients..................................................23

CreateSchedules................................................24

SetUpRecurrences..............................................24

Languages.................................................25

SystemOptions.............................................26

Security.......................................................26

Date&Time....................................................28

Network.......................................................28

Ports&Devices.................................................33

Maintenance...................................................33

Support.......................................................33

Advanced......................................................34

Resettofactorydefaultsettings...................................34

Troubleshooting............................................35

ChecktheFirmware.............................................35

UpgradetheFirmware...........................................35

Symptoms,PossibleCausesandRemedialActions.....................35

Technicalspecications......................................37

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AXISC1004-ENetworkCabinetSpeaker

Hardwareoverview

Hardwareoverview

Forspecicationsofthehardwarecomponents,seeTechnicalspecicationsonpage37.

1

Bracket

2

Logotype(rotatable)

3

Hatch

4

StatusLEDindicator

5

Networkconnector

6

Protectiveearthterminal

7

Microphonedisableswitch

8

SDmemorycardslot

9

Controlbutton

ConnectorsandButtons

ProtectiveEarthTerminal

DANGER

Riskofelectricshock.Theproductshallbegroundedusingagroundingwire.Makesurebothendsofthegroundingwire
areincontactwiththeirrespectivegroundingsurfaces.

Makesurethegroundingwireisasshortaspossibletomakethecurrentpathasshortaspossible.

Networkconnector

NO

TICE

NO NO

TICE TICE

Theproductshallbeconnectedusingashieldednetworkcable(STP).Allcablesconnectingtheproducttothenetworkshall
beintendedfortheirspecicuse.Makesurethatthenetworkdevicesareinstalledinaccordancewiththemanufacturer’s
instructions.Forinformationaboutregulatoryrequirements,seeElectromagneticCompatibility(EMC)onpage2.

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AXISC1004-ENetworkCabinetSpeaker

Hardwareoverview

ControlButton

Forlocationofthecontrolbutton,seeHardwareoverviewonpage6.

Thecontrolbuttonisusedfor:

•SendingoutatesttonethatcalibratestheAutoSpeakerTest.Pressandreleasethecontrolbutton.

•Resettingtheproducttofactorydefaultsettings.Seepage34.

•ConnectingtoanAXISVideoHostingSystemservice.Seepage29.Toconnect,pressandholdthebuttonforabout3
secondsuntiltheStatusLEDashesgreen.

•ConnectingtoAXISInternetDynamicDNSService.Seepage29.Toconnect,pressandholdthebuttonforabout3seconds.

MicrophoneDisableSwitch

Forlocationofthemicrophonedisableswitch,seeHardwareoverviewonpage6.

ThemicrophonedisableswitchisusedtomechanicallyturnthemicrophoneONorOFF.Thefactorydefaultsettingforthisswitch
isON.

LEDIndicators

StatusLED

UnlitUnlitfornormaloperation.

GreenSteadygreenfornormaloperation.

Amber

Red

Indication

Steadyduringstartupandwhenrestoringsettings.

Slowashforfailedupgrade.

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AXISC1004-ENetworkCabinetSpeaker

Howtoaccesstheproduct

Howtoaccesstheproduct

ToinstalltheAxisproduct,seetheInstallationGuidesuppliedwiththeproduct.

AccessfromaBrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’sLocation/Addresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.

Note

ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.Forinstructions,seeSettheRootPasswordonpage8.

AccessfromtheInternet

Onceconnected,theAxisproductisaccessibleonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.Todothis,enabletheNAT-traversalfeature,whichwill
attempttoautomaticallyconguretheroutertoallowaccesstotheproduct.Thisisenabledfrom.

Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage31.SeealsoAXISInternetDynamicDNSServiceat

www.axiscam.net

ForTechnicalnotesonthisandothertopics,visittheAxisSupportwebatwww.axis.com/techsup

SettheRootPassword

ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichopenswhentheproductisaccessedforthersttime.

Topreventnetworkeavesdropping,therootpasswordcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPSonpage26.

Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeResettofactorydefaultsettingsonpage34.

TosetthepasswordviaastandardHTTPconnection,enteritdirectlyinthedialog.

TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:

1.ClickUseHTTPS.

Atemporarycerticate(validforoneyear)iscreated,enablingencryptionofalltrafctoandfromtheproduct,andthe
passwordcannowbesetsecurely.

2.Enterapasswordandthenre-enterittoconrmthespelling.

3.ClickOK.Thepasswordhasnowbeencongured.

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AXISC1004-ENetworkCabinetSpeaker

SetUptheProduct

SetUptheProduct

TheAxisproductcanbeconguredbyuserswithadministratorrights.GotoSetup>BasicSetup>1Userstoadministerusers.

•Administratorshaveunrestrictedaccesstoallsettings.

Seealsotheonlinehelp

.

BasicSetup

BasicSetupprovidesshortcutstothesettingsthatshouldbemadebeforeusingtheAxisproduct:

1.Users.Seepage26.

2.TCP/IP.Seepage28.

3.Date&Time.Seepage28.

4.VoIPSettings.Seepage14.

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AXISC1004-ENetworkCabinetSpeaker

Audio

Audio

Theaudiosettingscanbeusedtoadjustaudioquality.Youcancongurethefollowing:

•Audiooverview.Seepage10.

•Audiosettings.Seepage11.

•Audioclips.Seepage12.

AudioOverview

Connectseveralspeakersintoazone,andmanagemusicplaylists,streams,announcements,schedulingandvolumesettings
fromasinglespeaker.

Logintothespeakerthatyouwanttosetastheleaderinthezone,andconnectalltheotherspeakersasfollowers.

Aboutannouncements

Inthescheduleitispossibletooverlapyourplaylistwithpre-recordedannouncements.Itisalsopossibletodoliveannouncements
whenplayingaplaylist,seeVoiceoverIP(VoIP).

Inbothcasesthemusicwillmuteduringtheannouncement.

Aboutstandalonemode

Thesesettingsareavailableinstandalonemode(nospeakersareaddedintothezone).

Usetheslidertoincreaseordecreasethevolume.

Toidentifythespeaker,clickonthenotetoplayasound.

Howtosetupaspeakersystem(zone)

1.Logintothespeakerthatyouwanttosetastheleaderinthezone.

2.GotoAudio>AudioOverview.

3.ClickEditspeakersystem.

4.Renameyourleaderspeaker:

-Toedittheleaderspeaker,clickthepencil

-ClickEditpeer,setspeakernameandenterusernameandpassword.

-ClickApply

5.Addspeakerstothezone:

-UnderAvailablespeakers,clicktheplussigntoaddaspeakertothezone.Ifyourdeviceisnotlisted,click
Adddevicemanuallytoaddthedevice.

-Foreachspeaker:ClickEditpeer,setspeakernameandenterusernameandpassword.

-ClickApply.

Howtosetthevolumeforspeakersinazone

GotoAudio>AudioOverview.

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AXISC1004-ENetworkCabinetSpeaker

Audio

Thesesettingsareavailablewhenthespeakerisconnectedtoatleastonemorespeaker.

1.UsethesliderSystemunderVolumetosetsystemvolumeformaxannouncementsoundlevel

2.SetvolumeinAxisAudioPlayerforthebackgroundmusicsoundlevel.

3.Ifneededusetheslidersbesidethefollowerstoadjustthebalancebetweenspeakersbydecreasingtheindividualvolume
forthelouderspeakersandrepeatstep1and2.

Howtoidentifyspeakersinazone

GotoAudio>AudioOverview.

Identifyallspeakersinthezone-Clickontheuppernoteandallspeakersthatareconnectedtothespeakersystemwillmakea

sound.

Identifyasinglespeakerinthezone-Clickonthenotebesideafollowerandthatspeakerwillmakeasound.

SetUpAudio

TosetuptheAxisproduct,gotoAudio>AudioSettings.

AutoSpeakerTest

TheAutoSpeakerTestisatestthatcanbeinitiatedfromaremotelocationtoverifythatthespeakerisworkingasintended.The
speakerplaysaseriesoftesttonesthataremeasuredbythebuilt-inmicrophone.Theregisteredtesttonesaresavedasreference
valuestooptimizespeakerperformancetoitsspecicsurroundingsattheinstallationsite.

TheAutoSpeakerTestmustbecalibratedduringrsttimeusefromitsmountedpositionattheinstallationsite.Ifthespeakeris
movedorifitslocalsurroundingschange,forexample,ifawallisbuiltorremoved,thespeakershouldbere-calibrated.

Note

Duringcalibration,itisrecommendedthatsomeoneisphysicallypresentattheinstallationsitetolistentothetesttonesand
ensurethatthetesttonesarenotmufedorblockedbyanyunintendedobstructionsinthespeaker’sacousticpath.

TocalibratetheAxisproductandrunanAutoSpeakerTest,followtheinstructionsbelow:

1.GotoSetup>Audio>AudioSettings.

2.ClickCalibratetocalibrateAxisproductandruntherstAutoSpeakerTest.

ItisalsopossibletoruntheAutoSpeakerTestbypressingthecontrolbutton.SeeHardwareoverviewonpage6.

OncetheAxisproductiscalibrated,theAutoSpeakerTestcanberunatanytime:

1.GotoSetup>Audio>AudioSettings.

2.ClickTesttoruntheAutoSpeakerTest.

TosetuptheAutoSpeakerTestasanactionrule,seeSetUpActionRulesonpage22.

AudioModes

TheAxisproductsupportsthefollowingaudiomodes:

•Fullduplex–Simultaneoustwo-wayaudioallowingtheAxisproducttotransmitandreceiveaudioatthesametime.

Thereisnoechocancellation;iffeedbackloopsappear,trymovingthemicrophoneorthespeaker .

•Half-duplex–AudiocanbetransmittedtoandfromtheAxisproductbutonlyinonedirectionatatime.

•Simplex–Speakeronly-AudioistransmittedfromaclienttotheAxisproduct.Thisisthedefaultaudiomode.

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AXISC1004-ENetworkCabinetSpeaker

Audio

•Simplex–Microphoneonly-AudiocapturedbytheproductmicrophoneistransmittedfromtheAxisproductto
oneormoreclients.

Tosettheaudiomode,gotoAudio>AudioSettingsandselectthedesiredmodefromtheAudiomodedrop-downlist.

AudioOutput

ConguretheaudiooutputsettingsunderAudio>AudioSettings.

Outputgain-Movetheslidertoadjustthevolumeoftheaudiooutput.Tomutethesound,movetheslidertotheleftend

oftheslider.

AudioInput

ConguretheaudioinputsettingsunderAudio>AudioSettings.

Sourceliststhebuilt-inmicrophone.

UsetheInputgaintocontrolthevolume(dBFullScale)oftheaudioinput.Ifthesoundistoolow,chooseahigherdB,toamplify
thesound.Ifthesoundistoohigh,choosealowerdB.TheLevelbargivesavisualrepresentationoftheaudiosignallevelindB
relativetothefull-scaleinputlevel.

•Green–thesignalisatagoodlevel.

•Yellow–thesignalisbecomingdistorted.

•Red–thesignalisdistorted.

UsetheEncodingoptiontoselectdigitalaudioencodingformat.

•AACisusedforencodingonlyintheAxisproduct.Fordecoding,nolicenseisincludedintheAxisproduct.

•G71 1isanunlicensedstandardcodecthatisusefulwhenintegratingaudiointoaVoIPsystem

•G726isanunlicensedspeechcodecthatismostcommonlyusedwithinthesecurityindustry.

TheSampleratedenesthenumberoftimespersecondthesoundissampled.Ahighersampleratewillprovidebetteraudio
quality,butalsorequiresagreaterbandwidth.

SettherequiredBitratedependingontheselectedencoding.Ahigherbitratewillgivebetteraudioquality.Alowerbitrate
mayhavelatencyordelay,butwillrequirelessbandwidth.

Formoreinformationaboutthesesettings,pleaseseetheonlinehelp

.

AudioClips

Audioclipscanbeplayedwhenaneventoccurs.AudioclipsarecreatedbyuploadingasoundletotheAxisproduct.Toadd,play ,

download,modifyorremoveaudioclips,gotoAudio>AudioClips.Formoreinformationseetheonlinehelp

•Add–Toaddanaudioclip,clickAdd,selecttheUploadradiobuttonandclickBrowse.Navigatetothedesiredle
andclickUploadtouploadtheaudioclip.

.

-Thefollowingaudioformatsaresupported:.auG.711u-law,8-bit,mono(8,16kHz),
.wavPCM,16-bit,mono(8,16,32kHz)andMP3.

-Thetypicallesizeis10MB.

•Play–Toplayanaudioclip,selectanaudioclipintheAudioClipListandclickPlay.Audioclipscanonlybeplayedifthe
speakerisnotstreamingaudioorplayinganotherclip.

•Download–Todownloadarecordingtoaharddriveornetworkdisk,selectitandclickDownload.

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