SwitchView
Installer/User Guide
™
IP
SwitchView™ IP
Installer/User Guide
Avocent , the Avocent logo, The Power of Being There,
OSCAR and SwitchView are trademarks or reg istered
trademarks of Avocent Corporation or its aff iliates. All
other marks are the property of their respective owners.
© 2003 Avocent Corporation. All rights reserved.
USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Canadian Notification
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Agency Approvals
FCC part 15B, EN55022, EN55024, EN61000-3-3
Table of Contents
Chapter 1: Product Overview
Features and Benefits . . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2: Installation
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mouse Acceleration . . . . . . . . . . . . . . . . . . . . . 10
Installing the SwitchView IP . . . . . . . . . . . . . . 12
Connecting a KVM Switch . . . . . . . . . . . . . . . 14
Connecting a Remote Reboot Unit . . . . . . . . . 16
Connecting a USB Keyboard and Mouse . . . . 17
Connecting a Sun Workstation . . . . . . . . . . . . 18
Setting the IP Address . . . . . . . . . . . . . . . . . . . 20
Using ARP to Set the IP Address . . . . . . . . . . . 20
Using DHCP to Obtain the IP Address . . . . . . 21
Accessing Through a Firewall . . . . . . . . . . . . 22
Launching the SwitchView IP Web Server
and Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Understanding the Status LEDs . . . . . . . . . . . 25
Restoring Factory Default Settings . . . . . . . . . 25
Chapter 3: Operations
Using the SwitchView IP Viewer . . . . . . . . . . 29
Working with Log Files . . . . . . . . . . . . . . . . . . 31
Maintaining the Environment . . . . . . . . . . . . 33
Chapter 4: Advanced Configuration
Modifying the Configuration . . . . . . . . . . . . . 39
Configuring RRU Power Settings . . . . . . . . . . 40
Configuring Users and Access Rights . . . . . . 42
Configuring Security . . . . . . . . . . . . . . . . . . . ..43
Replacing the Server Certificate . . . . . . . . . . . 44
Appendices
Appendix A: Technical Specifications . . . . . . 47
Appendix B: Technical Support . . . . . . . . . . . 49
Appendix C: Troubleshooting . . . . . . . . . . . . . 50
Appendix D: RRU and Console Pinouts . . . . 52
Product Overview
1
Contents
Features and Benefits . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . 5
Chapter 1: Product Overview 3
Chapter 1: Product Overview
Features and Benefits
The Avocent SwitchView™ IP adds economical remote access capability
to a PS/2 server or existing KVM switch. Using industry standard TCP/IP
connectivity, this KVM over IP remote access device provides BIOS level
access to a PS/2 server via standard IP connection. The SwitchView IP can
easily integrate with a KVM switch to offer convenient IP-based access and
control to your IT environment. With the secure browser-based access of
SwitchView IP, you can control your servers anywhere, anytime. You can
even remotely boot your business-critical servers from any location.
Security
For enhanced security, 128 bit encryption ensures secure remote connections via industry standard Secure Sockets Layer (SSL) connectivity. SwitchView IP also eases configuration complexities. Unlike software remote
access solutions, SwitchView IP does not require agents for each host server.
FLASH upgradeable
The SwitchView IP is FLASH upgradeable for fast and easy updates via the
Avocent web site.
System log
A system log enables you to track user login and logout, file access, critical
events and other activities. Log files can be saved, printed and emailed.
The SwitchView IP unit
The SwitchView IP provides secure control and management of the host
computer through a web interface and client computer. The SwitchView
IP supports a PS/2 keyboard and mouse on the local console and a USB
keyboard and mouse for the host system. The SwitchView IP does not
require any host video drivers. Figure 1.1 shows a typical SwitchView
IP configuration.
4 SwitchView IP Installer/User Guide
Chapter 1: Product Overview 5
Front View
Rear View
SwitchView IP Client
SwitchView IP
KVM
Cable
Network
12 v Power Adaptor
Monitor
Host Computer
Figure 1.1: Typical SwitchView IP Configuration
Mouse
Keyboard
The Keyboard, Video, Mouse (KVM) cable
The KVM cable redirects keyboard, video and mouse input from the host
computer to the SwitchView IP.
12 volt power adaptor
The 12 volt (v) power adaptor provides power to the SwitchView IP unit.
Safety Precautions
To avoid potential video and/or keyboard problems when using
Avocent products:
• If the building has 3-phase AC power, ensure that the server and monitor
are on the same phase. For best results, they should be on the
same circuit.
To avoid potentially fatal shock hazard and possible damage to equipment,
please observe the following precautions:
• Do not use a 2-wire extension cord in any Avocent product conguration.
• Test AC outlets at the server and monitor for proper polarity
and grounding.
• Use only with grounded outlets at both the server and monitor. When
using a backup Uninterruptible Power Supply (UPS), power the server,
the monitor and the SwitchView IP off the supply.
6 SwitchView IP Installer/User Guide
Installation
2
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mouse Acceleration. . . . . . . . . . . . . . . . . . . . . . 10
Installing the SwitchView IP . . . . . . . . . . . . . . 12
Connecting a KVM Switch . . . . . . . . . . . . . . . 14
Connecting a Remote Reboot Unit . . . . . . . . . 16
Connecting a USB Keyboard and Mouse . . . . 17
Connecting a Sun Workstation . . . . . . . . . . . . 18
Setting the IP Address . . . . . . . . . . . . . . . . . . . 20
Using ARP to Set the IP Address . . . . . . . . . . . 20
Using DHCP to Obtain the IP Address . . . . . . 21
Accessing Through a Firewall . . . . . . . . . . . . 22
Launching the SwitchView IP Web Server
and Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Understanding the Status LEDs . . . . . . . . . . . 25
Restoring Factory Default Settings . . . . . . . . . 25
Chapter 2: Installation 9
Chapter 2: Installation
Getting Started
Before installing your SwitchView IP, refer to the following lists to ensure that
you have all the items necessary for proper installation.
Supplied with the SwitchView IP
• SwitchView IP unit
• KVM cable
• 12 v power adaptor
Requirements
The SwitchView IP supports many hardware and software configurations for
host and client computers. Make sure that your computers meet the following
software and hardware requirements.
Host computer operating systems
• Microsoft Windows NT 4
• Microsoft Windows XP
• Microsoft Windows 2000
• Microsoft Windows 98 SE
• Microsoft Windows ME
• Red Hat Linux 8.0
• Novell NetWare v6.0
Host computer hardware configuration
• The video adaptor is non-interlaced and is set to a supported video resolution and refresh rate. For more information, see Video settings later in
this chapter.
• Mouse acceleration should be turned off.
NOTE: The SwitchView IP Viewer mouse movement is slow or erratic when mouse
acceleration is not turned off. For more information, see Mouse Acceleration in this chapter
and Appendix C.
10 SwitchView IP Installer/User Guide
Client computer operating systems
• Microsoft Windows NT 4
• Microsoft Windows XP
• Microsoft Windows 2000
• Microsoft Windows ME
Client computer web browser
The required web browser for the client computer is Microsoft Internet
Explorer 5.5 or higher.
Client computer hardware configuration
• 500 Mhz / Intel Pentium III processor or greater
• 256 Mb RAM or greater
• 2 Mb free local hard drive space or greater
Chapter 2: Installation 11
Mouse Acceleration
The following steps describe how to configure mouse acceleration settings
for the supported operating system platforms.
NOTE: SwitchView IP Viewer mouse movement is slow and erratic when mouse acceleration
is not turned off. For more information, see Appendix C.
To congure mouse acceleration on Windows XP:
1. From the Control Panel, click the Printers and Other Hardware option
and then the Mouse icon.
2. From the Mouse Properties dialog box, click the Pointer Option tab.
3. Center the Mouse pointer speed slider bar and deselect the Enhance
Pointer Precision option.
To congure mouse acceleration on Windows 2000 and
Windows ME:
1. From the Control Panel, click the Mouse icon.
2. From the Mouse Properties dialog box, click the Motion tab.
3. Center the Speed slider bar and set Acceleration to None.
To congure mouse acceleration on Windows 98 SE and
Windows NT4:
1. From the Control Panel, click the Mouse icon.
2. From the Mouse Properties dialog box, click the Motion tab.
3. Set the Pointer speed slider bar completely to the left.
To congure mouse acceleration on NetWare 6 servers running Java 1.4.1:
1. From the NetWare 6 Graphical User Interface (GUI) Environment tool
Input tab, select Turn off mouse acceleration.
2. Click Apply and restart the GUI.
To congure mouse acceleration on NetWare 6 servers running Java
1.3.1 CSP8 or CSP9:
1. Add the following command to the NetWare 6 sys:/java/nwgfx/xinitrc le:
xset m 1
2. Save the le and restart the GUI.
To congure mouse acceleration on Linux:
Execute the following command line parameter:
xset 0 255
-or-
xset m 0
NOTE: If the host computer is running an operating system that does not support turning off
mouse acceleration, you will need to set the SwitchView IP Viewer Auto Mouse Sync to Off. For
more information on the Auto Mouse Sync feature, see Chapter 3.
Video settings
The following table lists the video resolutions and refresh rates supported by
the SwitchView IP on the host computer.
Video Resolutions and Refresh Rates
Resolutions Refresh Rates Resolutions Refresh Rates
512 x 384 70 Hz 720 x 400 60, 70, 75, 85,
100 Hz*
640 x 480 60, 67, 72, 75, 85, 90, 800 x 600 56, 60, 72, 75, 85, 90,
100*, 120*, 140* Hz 100*, 120*, 140* Hz
832 x 624 75 Hz 960 x 720 60, 75, 85 Hz
1024 x 768 60, 70, 75, 80, 85, 1024 x 800 60 Hz
90*, 100* Hz
1152 x 864 60, 70, 75, 76, 80, 1152 x 870 75 Hz
85* Hz
1152 x 900 67 Hz 1280 x 960 60, 75*, 85* Hz
1280 x 1024 60, 67*, 75*, 85* Hz
NOTE: *These refresh rates may not provide the best video lock on all video cards. For best
performance, use the lowest refresh rate for any of the resolutions listed.
12 SwitchView IP Installer/User Guide
Chapter 2: Installation 13
Installing the SwitchView IP
Follow these instructions to connect the SwitchView IP unit to a host computer
and to a KVM switch. Refer to Figure 2.1 for port locations and
cabling connections.
To connect the SwitchView IP to a host computer:
1. From the host computer, disconnect the video cable from the Video port
and attach it to the Video Out port on the back of the SwitchView IP.
2. Disconnect the mouse and keyboard from the host computer and
reconnect them to the corresponding ports on the back of the
SwitchView IP.
3. Attach the green KVM cable mouse connector to the host computer
Mouse port.
4. Attach the purple KVM cable keyboard connector to the host computer
Keyboard port.
5. Attach the blue KVM cable male video connector to the host computer
Video port.
6. Attach the black KVM cable computer connector to the Computer port
on the back of the SwitchView IP.
7. Attach the black KVM cable female video connector to the Video In port
on the back of the SwitchView IP.
8. Attach the SwitchView IP to your network using a 10/100 Ethernet cable
connected through the Network port on the front of the SwitchView IP.
9. Connect the 12 v power adaptor to the Power port of the SwitchView
IP and to a grounded power source. The SwitchView IP unit is now
installed and powered.
Front View
Rear View
SwitchView IP Client
Network
SwitchView IP
12 v Power Adaptor
KVM
Cable
Keyboard
Monitor
Host Computer
Figure 2.1: Connection of SwitchView IP to Host Computer
Mouse
14 SwitchView IP Installer/User Guide
Chapter 2: Installation 15
Connecting a KVM Switch
You can configure the SwitchView IP with a KVM switch to pass the keyboard, video and mouse output through a web browser. Using a SwitchView
IP Viewer client computer, you can control computers connected to the KVM
switch. For information on compatible KVM switches contact Avocent. Refer
to Figure 2.2 and the following instructions to connect a KVM switch to the
SwitchView IP.
To connect a KVM switch:
1. Attach the computers to a KVM switch as outlined in the KVM
manufacturer documentation. Set the KVM switch to pass output to a
computer you want to control.
2. Attach the black SwitchView IP cable female video connector to the
Video In port on the back of the SwitchView IP and attach the blue
SwitchView IP cable male video connector to the KVM switch local
video port.
3. Attach the black SwitchView IP cable computer connector to the
SwitchView IP Computer port.
4. Attach the purple SwitchView IP cable keyboard connector and green
mouse connector to the KVM switch local keyboard and mouse ports.
5. Attach a keyboard and mouse directly to the SwitchView IP Keyboard
and Mouse ports.
6. Attach a monitor by connecting the monitor video cable to the
SwitchView IP Video Out port.
7. Attach the SwitchView IP to your network using the Network port on the
front of the SwitchView IP.
8. From a client web browser, type the SwitchView IP address, log in to
the SwitchView IP Web Server and launch the SwitchView IP Viewer to
access the computer congured to receive KVM input.
Front View
Rear View
Network
SwitchView IP Client
SwitchView IP
KVM
Cable
KVM Switch
Monitor
Computers
Figure 2.2: Connection of SwitchView IP to KVM Switch
Mouse
Keyboard
16 SwitchView IP Installer/User Guide
Chapter 2: Installation 17
Connecting a Remote Reboot Unit
This section provides instructions for connecting a Remote Reboot Unit (RRU)
to the SwitchView IP. For information on RRU settings and configuration, see
Configuring RRU Power Settings in Chapter 4.
NOTE: The SwitchView IP supports many off-the-shelf RRU units. For more information, contact
Avocent Technical Support.
To connect a Remote Reboot Unit:
1. Attach the RRU cable serial connector to the RRU serial port.
2. Attach the RRU cable RJ-12 connector to the RRU port of the SwitchView IP.
3. Attach the host computer power cable to the RRU power port.
4. Attach the RRU power cable to a grounded power source.
SwitchView IP Rear View
RRU Cable
Computer
Figure 2.3: Remote Reboot Unit Connection
Host Computer
Power Cable
Remote Reboot Unit
RRU Serial Port
Power Source
RRU Power Cable
Connecting a USB Keyboard and Mouse
The instructions in this section and Figure 2.4 provide information for connecting a USB keyboard and mouse to the SwitchView IP.
To connect a USB keyboard and mouse:
1. Obtain a USB A/B cable (not included) and attach the type A connector
to the USB port on the host computer.
2. Attach the USB cable type B connector to a USB port on the
SwitchView IP.
3. Attach the USB keyboard connector to another USB port on the
host computer.
4. Attach the USB mouse connector to the USB port on the keyboard or
on the host computer.
Network
SwitchView IP
Front View
Rear View
Host Computer
USB Keyboard
Figure 2.4: USB Keyboard and Mouse Connection
External Switch
USB Cable
USB Mouse
18 SwitchView IP Installer/User Guide
Chapter 2: Installation 19
Connecting a Sun Workstation
This section provides instructions for connecting the SwitchView IP to a
Sun workstation. Only one keyboard and mouse can be connected to a
Sun workstation at a time. Connecting two of either device prevents both
devices from functioning. All other systems, including the PC and Mac, can
have multiple devices connected simultaneously.
Network
SwitchView IP
Front View
Rear View
KVM
Cable
Local Port Monitor
Type A Connector
Sun Workstation
Figure 2.5: Sun Workstation Connection
12 V Power
Adaptor
Type B
Connector
To connect a Sun workstation:
1. Disconnect the local USB keyboard and mouse from the host computer.
NOTE: The Sun workstation dynamically detects any connections and/or disconnections
from the USB ports and uses whichever device(s) was connected last. Before using either
the local or remote keyboard and mouse, rst disconnect the device(s) in use and then
connect the new device(s).
2. Obtain a USB A/B cable (not included).
3. Attach the type A connector to the USB port on the Sun workstation.
4. Attach the type B connector to the USB port on the SwitchView IP.
20 SwitchView IP Installer/User Guide
Chapter 2: Installation 21
Setting the IP Address
This section provides instructions for setting the IP address for the
SwitchView IP.
Using the static IP address
The SwitchView IP boots to the following default static IP address, gateway
and netmask:
• IP address: 192.168.1.254
• Gateway: 192.168.1.1
• Netmask: 255.255.255.0
You can use the SwitchView IP on a subnet that matches the default static IP
address or use the SwitchView IP Web Server Network window to change
the IP address. For information on changing the IP address, see Modifying
the Configuration in Chapter 4.
Using ARP to Set the IP Address
You can use Address Resolution Protocol (ARP), a command line utility
included with most operating system platforms, to set the IP address for the
SwitchView IP. Follow these instructions to set the IP address using ARP.
NOTE: As a security feature, ARP only runs when the system boots to the default IP address
of 192.168.1.254. Once ARP has been used to move the appliance from this address, ARP
is turned off. The only way to get ARP to run again is to set the IP address to the default and
reboot the system.
To run ARP and set the IP address:
1. Contact your network administrator and obtain an IP address.
2. From a client computer attached to the same subnet as the SwitchView
IP, open a DOS window and enter the following command:
arp –s <ip address> <mac address>
Replace <ip address> with the IP address obtained from your network
administrator, and <mac address> with the 12 digit MAC address listed
on the SwitchView IP (for example, 00-05-C2-1E-40-20).
3. Ping the SwitchView IP by entering the following command:
Ping <IP Address>
NOTE: During verication of the IP address, the message host not responding may display. If
this message displays four times, the IP or MAC address is incorrect.
4. If the Ping command was successful, remove the IP address from the
ARP table using the following command:
arp –d <IP Address>
-or-
If the Ping command failed, verify the IP and MAC address and
resolve any communication issues.
Using DHCP to Obtain the IP Address
If Dynamic Host Configuration Protocol (DHCP) services are available on
the local subnet where the SwitchView IP is installed, use the following
instructions to configure the SwitchView IP to use DHCP to automatically
obtain the IP address.
To use DHCP to obtain the IP address:
1. In the web browser Address bar of a client computer, enter the IP
address of the SwitchView IP and click Enter.
2. In the Enter Network Password dialog box, type admin (default
username) and password (default password) and click OK.
Figure 2.6: Enter Network Password Dialog Box
3. From the Global Settings window, under Category, click Network.
4. From the Network window, select the Use DHCP option and
click Apply.
22 SwitchView IP Installer/User Guide
Figure 2.7: Network Window
5. The SwitchView IP will automatically obtain an IP address from DHCP
services and use it as the SwitchView IP address. The previous IP address
is stored until the Set Static IP option is enabled.
Chapter 2: Installation 23
To disable DHCP conguration:
1. In the web browser Address bar of a client computer, enter the IP address
of the SwitchView IP and click Enter.
2. In the Enter Network Password dialog box, type admin (default
username) and password (default password) and click OK.
3. From the Global Settings window, under Category, click Network.
4. Select the Set Static IP option and use the previous IP address, gateway
and subnet mask settings, or enter new IP address information and
click Apply.
5. Log in to the static IP address and the SwitchView IP Web Server will
refresh with the new IP address.
Accessing Through a Firewall
Before attempting to access the SwitchView IP through a firewall,
verify that the following Internet ports are available and configured for
Transmission Control Protocol (TCP) traffic or packets.
Internet Ports
Applications / Services Ports (decimal)
SwitchView IP Viewer 5900
Update.exe 12296
HTTP 80
SSL 443
Telnet 23
FTP 21
Launching the SwitchView IP Web Server
and Viewer
Complete the setup process by launching the SwitchView IP Web Server and
Viewer. Using the SwitchView IP Web Server, you can communicate directly
with the SwitchView IP on the host computer. For more detailed information,
refer to Chapter 4.
To launch the SwitchView IP Web Server:
1. From a client computer, launch a web browser.
2. In the web browser Address bar, type the IP address of the SwitchView
IP and click Enter.
3. In the Enter Network Password dialog box, type admin (default
username) and password (default password) and click OK. The
username and password are case sensitive. In the Network window,
you can change the default admin password, add users and assign
access rights by clicking Users under Category. After modifying a
user’s information, click Apply to save changes. For information on
modifying the SwitchView IP initial setup conguration, see Modifying
the Conguration in Chapter 4.
4. From the Global Settings window, under Category, click Network to
change the host name or SwitchView IP name.
5. Click the Tools tab and select Set Appliance Date and Time to set the
current time and date. Click Apply to save any changes.
24 SwitchView IP Installer/User Guide
Figure 2.8: Tools Tab
Launching the SwitchView IP Viewer
After setting the IP address and completing the setup process, you
can launch the SwitchView IP Viewer from the SwitchView IP Web
Server and verify that the remote client can communicate with the
host computer. For more information on viewing and controlling
computers, see Chapter 3.
Chapter 2: Installation 25
To launch the Viewer:
1. From the Network window, click Connect Video. The Startup
Options dialog box displays the connection speed and the color
mode on the remote computer.
Figure 2.9: Startup Options Dialog Box
2. Click Connect.
3. If you are prompted, enter the IP address of the SwitchView IP.
NOTE: For Microsoft Internet Explorer 5.5 SP2, 6.0 and 6.1, the IP address is automatically
passed through to the SwitchView IP. If you are running an earlier version of Internet Explorer,
update it to version 5.5 or later.
4. From the SwitchView IP Viewer screen, you now can view the host
computer, control its keyboard and mouse and execute tasks. For
more information on viewing and controlling computers, see Using the
SwitchView IP Viewer in Chapter 3.
Understanding the Status LEDs
The following table lists the SwitchView IP status LEDs and their states
when illuminated.
LED Name and Status
LED Name LED On
Remote Session SwitchView IP Viewer session active
Power SwitchView IP powered
Ready SwitchView IP internal system running
Error SwitchView IP internal error (contact Avocent Technical Support)
Restoring Factory Default Settings
You can restore the SwitchView IP factory default settings by depressing the
external switch for one second. The external switch is located next to the
Power port on the back of the device, as shown in Figure 2.4. This switch is
not a reset switch, and data is not preserved.
26 SwitchView IP Installer/User Guide
3
Operations
Contents
Using the SwitchView IP Viewer . . . . . . . . . . 29
Working with Log Files . . . . . . . . . . . . . . . . . . 31
Maintaining the Environment . . . . . . . . . . . . 33
Chapter 3: Operations 29
Chapter 3: Operations
Using the SwitchView IP Viewer
The SwitchView IP Viewer enables users to view and control a host computer
from any location using a standard TCP/IP connection and web browser. The
following tables outline features and commands you can execute remotely,
using the SwitchView IP Viewer drop-down menus.
Using the SwitchView IP Viewer shortcuts
The SwitchView IP Viewer Shortcuts drop-down menu provides quick access
to the following common keystrokes and commands to help you manage and
control your SwitchView IP Viewer environment.
SwitchView IP Viewer Shortcuts Menu
Command Does This
Ctrl-Alt-Del Executes Ctrl-Alt-Del command
Start Menu Enables access to Windows Start menu programs and les
Task Manager Enables access to Windows Task Manager
Close Window Closes current window
Close MDI Window Closes a Multi-Document Interface (MDI) frame
or pop-up window
Ctrl x 2 Displays OSD (On-Screen Display) when used by some brands
of KVM switch
Ctrl x 3 Displays OSD (On-Screen Display) when used by some brands
of KVM switch
Scroll Lock x 2 Displays OSD (On-Screen Display) when used by some brands
of KVM switch
Next Window Moves focus to one of the open windows
Print Screen Copies current SwitchView IP screen data to copy buffer
Print Window Copies current window to printer
Hold Down Ctrl Key Toggles to hold down Ctrl key
Hold Down Alt Key Toggles to hold down Alt key
Exit SwitchView IP Closes SwitchView IP Viewer and remote session
Viewer Client
Using the SwitchView IP Viewer options
The SwitchView IP Viewer Options drop-down menu provides access to the
following additional settings to help you fine-tune your SwitchView IP
Viewer environment.
30 SwitchView IP Installer/User Guide
Chapter 3: Operations 31
SwitchView IP Viewer Options Menu
Command Description
Force Screen Refresh Forces the screen to refresh to the original quality.
Force Screen
Auto Alignment
Toggle Full Screen Toggles screen size.
Viewer Options Phase settings. Enables you to select quality of video allowing
Show frames/sec and
Network bits/sec
Auto Mouse Sync Synchronizes mouse movements of the host computer and
Show Startup Dialog
Forces the SwitchView IP to perform a screen alignment.
higher speed video performance. There is also a setting for
horizontal and vertical screen alignments.
Displays the current bandwith usage in frames per second and
network bits per second. The information is shown in the lower
left of the Viewer screen.
the VP Viewer. The default and recommended setting is On.
Set the Auto Mouse Sync to Off only if the host computer
operating system does not provide an option to turn off mouse
acceleration. For more information on configuring mouse
acceleration and erratic mouse movements, see Chapter 2 and
Appendix C.
Displays the startup dialog. The default and recommended
setting is On.
Using the SwitchView IP Viewer Connection menu
The SwitchView IP Viewer Connection menu options enable you to manually
or automatically set the correct compression and throttle line speed for
optimum performance and security. Lowering encryption and compression
levels can increase performance.
SwitchView IP Viewer Connection Menu
Options Description
56 K Dial up speeds, lowest speeds, highest compression.
DSL Low speeds (500 Kps), high compression.
T1 1Mbps, high compression.
Low BW LAN 2 Mbps, low bandwidth, LAN speeds, medium compression.
LAN 10 Mbps, lowest compression.
Auto Automatically selects the appropriate network connection.
Encrypt Everything All video, keyboard, video and mouse data is encrypted. This
setting is normally enabled through the SwitchView IP Web
Server Security conguration page.
Encrypt KB & Mouse Only keyboard and mouse data are encrypted. This setting is
normally enabled on the SwitchView IP Web Server Security
conguration page.
SwitchView IP Viewer Connection Menu (continued)
Options Description
Encryption Type Displays two encryption types. The default and recommended type
is RC4™.
No Encryption No data is encrypted. This setting is normally enabled on the
SwitchView IP Web Server Security conguration page.
High Color Optimizes best color but speed performance is lower than optimum.
Low Color Optimizes best speed but color performance is lower
than optimum. Speed may not be optimum on a LAN connection.
Gray Scale Optimizes speed for low bandwidth connections.
Low Gray Scale Enables best performance for low bandwidth connections.
NOTE: The default setting for the SwitchView IP Viewer Host OS menu is Auto/Other. This
setting should be maintained. Should you encounter mouse or keyboard issues, select the
name of your host operating system from the Host OS menu.
Working with Log Files
The log file tracks activities and events that occur on the host computer such
as the following:
• User login and remote session activity
• Administrative functions such as adding users and updating passwords
and rmware
• Tasks initiated including: Remote control sessions, program modules and
remote session and other applications
• Changes made to SwitchView IP conguration settings
To view the log le:
1. From a web browser Address bar, enter the IP address of the SwitchView
IP and launch the SwitchView IP Web Server.
2. Log in to the SwitchView IP Web Server as admin or as a user with
administrator rights. For more information, see Conguring Users and
Access Rights in Chapter 4.
3. From the Global Settings window, click the Tools tab and then click
View Logs.
32 SwitchView IP Installer/User Guide
Figure 3.1: System Log with Clear Log Message Box
Chapter 3: Operations 33
Refreshing the log file
Refresh updates the System Log window with any activity that has occurred
on the host computer since the System Log was opened or the last refresh
was performed.
Clearing the log file
Clear Log flushes all log file data from the System Log window and starts
a new log of activity occurring on the host computer. Log files start to
overwrite after 400 K bytes of data is logged.
Printing, saving or emailing the log file
Using the web browser File drop-down menu, you can print the log file,
save it for later viewing in a text editor or send it to an email recipient.
Figure 3.2: System Log with Pull-down Menu
Maintaining the Environment
Minimal maintenance is required to keep your SwitchView IP Viewer
environment functioning properly. Periodically, you will need to update the
SwitchView IP with the latest firmware so you can take advantage of new
features as they are added. To streamline this process, you can download and
run the Update utility. Also available for download is the SwitchView IP Find
utility, a tool to help you identify where SwitchView IPs are installed on
your network.
Updating the SwitchView IP firmware
Changes to the SwitchView IP firmware image are periodically available on
the Avocent web site. A new firmware image is uploaded to the SwitchView IP
using the Update program. Visit the Avocent web site at www.avocent.com/
support to download the latest firmware image and Update program,
along with SwitchView IP release notes, tools and product information.
To check the SwitchView IP rmware version:
1. From a web browser Address bar, type the IP address of the SwitchView
IP you want to access and click Enter.
2. Log in to the SwitchView IP Web Server as admin or as a user with
administrator rights. For more information, see Conguring Users and
Access Rights in Chapter 4.
3. From the Global Settings window, under Category, click Versions to
display the rmware version information.
34 SwitchView IP Installer/User Guide
Figure 3.3: Versions Window
Chapter 3: Operations 35
To use the Update program:
1. From the Avocent web site at www.avocent.com/support, download
the latest SwitchView IP rmware image and Update program
(UPDATE.EXE) to a client computer.
2. Verify that a SwitchView IP session is not active and then launch
UPDATE.EXE.
3. Drag the new rmware image icon and drop it on the UPDATE.EXE icon.
4. In the Flash Update Program dialog box, type the IP address of the
SwitchView IP you want to update.
Figure 3.4: Flash Update Program Dialog Box
5. From the Name of Update File text box, browse for the new rmware
image le you downloaded and select it.
6. Type the admin username and password and click Start.
7. When the upload process is complete, click Close. The SwitchView IP
is now reset and will reect the new rmware updates the next time a
viewing session is launched. Previously stored user data is retained.
NOTE: If the Status window indicates the upload process failed, check the failure
message, resolve the issue and try again. If failures persist, perform a reset (unplug power
and plug power back in) on the SwitchView IP. If a reset does not resolve the failures,
perform a factory default reset by depressing the switch located next to the Power port on
the back of the unit.
CAUTION: A factory default reset will erase all stored user data and the IP address, so
you will need to re-enter it. Do not abort the operation during update. Aborting the update
operation may render the device unbootable and require the device to be replaced.
Using SwitchView IP Find to locate other SwitchView IPs
The SwitchView IP Find utility searches for SwitchView IP devices
installed in a network segment.
To use SwitchView IP Find:
1. From the Avocent web site at www.avocent.com/support, download the
latest SwitchView IP Find utility to a client computer.
2. From the client computer, launch SwitchView IPFIND.EXE.
3. From the SwitchView IP Find dialog box, type the network broadcast
address of the segment you want to search and click Find SwitchView
IP Devices.
36 SwitchView IP Installer/User Guide
Figure 3.5: SwitchView IP Find Dialog Box
Chapter 4: Advanced Configuration 37
4. If you want to access any of the discovered SwitchView IP Servers, select
the desired SwitchView IP and click Browse to selected server.
5. When you are nished, click Exit.
Advanced
4
Contents
Modifying the Configuration. . . . . . . . . . . . . . 39
Configuring RRU Power Settings . . . . . . . . . . 40
Configuring Users and Access Rights . . . . . . . 42
Configuring Security . . . . . . . . . . . . . . . . . . . . 43
Replacing the Server Certificate. . . . . . . . . . . . 44
Configuration
Chapter 4: Advanced Configuration 39
Chapter 4: Advanced Configuration
This chapter provides information necessary to modify the SwitchView IP
settings, configure users and access rights and modify security settings.
Modifying the Configuration
From the Network window, you can select options for changing the host name
or SwitchView IP name and the IP address. From the Versions window, you
can make selections to verify the SwitchView IP firmware version and
MAC address.
To change the host name or SwitchView IP name:
1. In the web browser Address bar, enter the IP address of the SwitchView
IP and click Enter.
2. Log in to the SwitchView IP Web Server as admin or as a user with
administrator rights. For information on assigning access rights, see the
Conguring Users and Access Rights section later in this chapter.
3. From the Global Settings window, under Category, click Network. In the
Network window, enter a new host name or SwitchView IP name in the
Host Name and VP Device Name elds and click Apply.
To change the static IP address, gateway and subnet mask:
1. From the web browser Address bar, enter the IP address of the
SwitchView IP and click Enter.
2. Log in to the SwitchView IP Web Server as admin or as a user with
administrator rights. For information on assigning access rights, see the
Conguring Users and Access Rights section later in this chapter.
3. From the Global Settings window, under Category, click Network. In the
Network window, enter the new IP address, gateway or subnet mask
information. Click Apply and then log in to the new IP address.
40 SwitchView IP Installer/User Guide
Figure 4.1: Network Window
Configuring RRU Power Settings
Chapter 4: Advanced Configuration 41
You can configure and modify the RRU settings used to control the host
computer or other devices connected to the RRU.
To congure the RRU power settings:
1. Log in to the SwitchView IP Web Server as admin or as a user with
administrator rights. For more information, see Conguring Users and
Access Rights later in this chapter.
2. From the Global Settings window, click the Tools tab and then select
Congure Remote Reboot Unit.
3. From the Remote Reboot Unit Commands dialog box, type a name or
descriptive information to identify the RRU you are conguring.
Figure 4.2: Remote Reboot Unit Commands Dialog Box
4. In the Power On, Power Off and Toggle Power text boxes, type the
sequence strings located in your power control unit’s owner manual
and click Apply. The Reset Host Power, Power Host Off and Power
Host On icons display at the bottom of the Global Settings window as
shown in Figure 4.3.
Figure 4.3: Global Settings Window with RRU Power Icons
42 SwitchView IP Installer/User Guide
NOTE: For detailed information on the RRU sequence strings to specify for each power
function, consult the RRU manufacturer documentation.
5. The SwitchView IP Web Server power control buttons will respond
to the RRU settings. For example, Reset Host Power uses the RRU
Toggle Power sequence string.
Chapter 4: Advanced Configuration 43
Configuring Users and Access Rights
The Users window allows you to add and manage user rights to access
the SwitchView IP. The SwitchView IP Web Server provides the following
levels of access you can assign to your users:
• Users with full control access can control the host computer and
power it up or down, if an RRU is installed.
• Users with administrator access can add and delete users and change
their access rights, in addition to controlling the host computer.
To add a user and assign rights:
1. From the Global Settings window, under Category, click Users.
2. From the Users window, click Add and then type a user ID,
username and password for the new user.
Figure 4.4: Add User Dialog Box
3. Verify the password and then select the access level you want to assign.
4. Click OK to save the new information.
User Account Information
Field Description
User ID
User Name Name identifying a user (no character limit, spaces allowed)
Password 6 to 32 characters, no spaces
Verify Password Re-entering password conrms the password to the system
Access Level Access level assigned to the new user
OK Saves the user prole and access rights information
User ID for login and authentication (3 to 32 character limit,
n
o spaces)
Configuring Security
From the Sessions window you can specify different levels of encryption.
Changing these settings will increase the level of security for the SwitchView
IP. You can restrict access to the SwitchView IP Web Server by selecting SSL
connections only. After selecting the SSL connections only option, you are
prompted to log in again under the secure address.
NOTE: When you specify either encryption Level 1 or encryption Level 2, the SwitchView IP Web
Server is automatically set to SSL connections only. If you want to disable the SSL connections
only setting, you will need to change the remote session encryption back to Level Ø.
Figure 4.5: Sessions Window
44 SwitchView IP Installer/User Guide
Appendices 45
Replacing the Server Certificate
You can replace the default SwitchView IP server certificate with another
certificate. Make sure the new certificate is in Privacy Enhanced Mail format
and is at least 1024 bits in size.
To replace the default server certicate:
1. Open an FTP session and log in to the SwitchView IP as admin
(default username).
2. Replace the default server certication with a new certicate by
entering the following command:
put <new_certicate.pem> /ash/inc/server.pem
3. Wait 10 seconds for FLASH write to complete before rebooting.
4. Cycle power to the SwitchView IP. The new server certicate is in place.
Appendices
Contents
Appendix A: Technical Specifications. . . . . . . 47
Appendix B: Technical Support. . . . . . . . . . . . 49
Appendix C: Troubleshooting . . . . . . . . . . . . . 50
Appendix D: RRU and Console Pinouts . . . . 52
Appendices 47
Appendices
Appendix A: Technical Specifications
SwitchView IP Product Specications
Server Ports
Number 1
Type PS/2
Connectors DB-15 Video in, 8-pin miniDIN
Console Port
Number 1
Type Serial
Connector RJ-12
Settings 115200 bps, ow control: none, 8 data bits, 1 stop bit,
no parity
RRU Port
Number 1
Type Serial
Connector RJ-12
Settings 9600 bps, ow control: none, 8 data bits, 1 stop bit,
no parity
Network Connection
Number 1
Type Ethernet: 10BaseT, 100BaseT
Connector RJ-45
Local KVM Port
Number 1
Type PS/2, USB v1.1
Connectors DB-15 Video out, 6-pin miniDIN PS/2 keyboard, 6-pin
miniDIN PS/2 mouse, USB-B series
Dimensions
Dimensions (H x W x D) 1 x 4.5 x 7.75 in
Weight 2 lb without cables
Power Consumption 3 W
Operating Voltage external 12 v DC power @ 500 mA
48 SwitchView IP Installer/User Guide
SwitchView IP Product Specications (continued)
AC-input power 10.5 W maximum (120 v, 60 Hz)
AC-input voltage rating 120 v
AC-input cable 6 ft, 2 conductor, 24 AWG
AC-frequency 60 Hz
Humidity 10 to 80% noncondensing (operating/storage)
Operating Temperature Ø° to 40° Celsius (32° to 104° Farenheit)
Storage Temperature -10° to 65° Celsius (14° to 149° Farenheit)
Agency Approvals
Appendices 49
FCC part 15B, EN55022,
SwitchView IP Software Specications
Operating System
Type NetBSD 1.6
Web Server
Type Custom on-board SwitchView IP server
Software Conguration
Drivers None required
Security
Type 128 bit SSL v2, v3, TLS v1 data encryption
Passwords Encoded, maximum of 16 user accounts
Data Stream OpenSSL 0.9.7 RC4 algorithm
NOTE: Associated software contains encryption technology subject to the U.S. Export
Administration Regulations and other U.S. law, and may not be exported or re-exported to
certain countries (currently Afghanistan/Taliban-controlled areas, Cuba, Iran, Iraq, Libya,
North Korea, Sudan and Syria) or to persons or entities prohibited from receiving U.S.
exports (including Denied Parties, entities on the Bureau of Export Administration Entity List,
and Specially Designated Nationals). For more information on the U.S. Export Administration
Regulations (EAR), 15 C.F.R. Parts 730 -774, and the Bureau of Export Administration
(“BXA”), see the BXA homepage at www.bxa.doc.gov.
EN55024, EN61000-3-3
Appendix B: Technical Support
Our Technical Support staff is ready to assist you with any installation
or operating issues you encounter with your Avocent product. If an issue
should develop, follow the steps below for the fastest possible service:
1. Check the Troubleshooting section of this manual to see if the issue
can be resolved by following the procedures outlined. See Appendix C.
2. Check our web site at www.avocent.com/support to search the
knowledge base or use the on-line service request.
3. Call Avocent Technical Support for assistance. Visit the Avocent web
site at http://www.avocent.com/support and click on Support Phone
Numbers for current phone support hours.
50 SwitchView IP Installer/User Guide
Appendices 51
Appendix C: Troubleshooting
Ensure that all components are attached securely and properly configured. If
this does not resolve the issue, review the following troubleshooting guide.
Video slow to respond or erratic
Verify that the host computer video conguration is set to a supported resolution
and refresh rate. Optimum video setting is 1024 x 768 at 60 Hz. For a list of
supported video resolutions and refresh rates, refer to Chapter 2.
Ensure that the client computer meets minimum system hardware requirements.
For a list of minimum hardware requirements, refer to Chapter 2.
Video displays pink screen
Verify that cables and connectors to the SwitchView IP, monitor and host
computer are properly attached and rmly connected.
Verify that the host computer is powered up.
Re-establish video communication using power up reset.
Reboot the host computer as needed.
Power down the computer. Connect the monitor directly to the computer and
power up again. If the monitor operates correctly direct to the computer, contact
Avocent Technical Support. If it does not, try another monitor.
Mouse pointer or mouse buttons slow to respond or erratic
Resync the mouse by left-clicking or by moving it across the screen several times.
Verify that the host computer mouse acceleration is turned off. For more
information, see the Mouse Acceleration section in Chapter 2.
If a 2160ES or 180ES is tiered below the SwitchView IP and the mouse is in
ballistic mode in OSCAR®, set the Auto Mouse Sync to Off in the SwitchView
IP Viewer.
Mouse pointers don’t sync and you have turned off mouse acceleration
on the host
The horizontal or vertical screen alignments may not be automatically adjusting.
Cannot access SwitchView IP through a rewall
Verify the required Internet ports are properly congured and available. For more
Cannot communicate with SwitchView IP after power up reset or
new installation
Wait until Power and Ready LEDs are illuminated before attempting connection.
Ensure that the correct IP address is used in the browser.
After a factory default restore operation, the IP address will default to
Manually adjust the screen alignments from the Viewer Options dialog box in the
SwitchView IP Viewer.
information, see Accessing Through a Firewall in Chapter 2.
192.168.1.254.
SwitchView IP Error LED is On
The SwitchView Error LED indicates an unstable internal condition exists
in the device. Contact Technical Support for appropriate troubleshooting
procedures. See Understanding the Status LEDs in Chapter 2 for information
on the states monitored by the status LEDs.
SwitchView IP Viewer is not launching (the Connect Video button
does nothing)
Turn on cache refreshing in Internet Explorer, click Tools, then Internet
Options. On the General page, click Settings in the Temporary Internet Files
area. Select Automatically or any other option except Never. Click OK.
The screen color on the host computer is smeared on the
SwitchView IP Viewer
Change the color setting to Low Color in the Connection drop-down menu
of the SwitchView IP Viewer.
52 SwitchView IP Installer/User Guide
Appendix D: RRU and Console Pinouts
This section provides the RJ-12 connector pinouts for the RRU and the console.
RRU and Console Pinouts
RJ-12 Pin Signal Name Description
1 RTS Request to Send
2 RX Receive
3 TX Transmit
4 NC Not Connected
5 GND Signal Ground
6 CTS Clear to Send
WARRANTY
Avocent International Ltd. warrants to the original retail purchaser that this product
is and will be free from defects in materials and workmanship for a period of 24
months from the date of purchase.
During the warranty period, purchaser must promptly call Avocent for a RETURN
MATERIALS AUTHORIZATION (RMA) number. Make sure that the RMA number
appears on the packaging slip, proof of purchase, AND ON THE OUTSIDE OF EACH
SHIPPING CARTON. Unauthorised returns or collect shipments will be refused.
Ship prepaid to: Avocent International Ltd.
Avocent House
Shannon Free Zone
Shannon, Co. Clare, Ireland
Te l: +353 61 715292
Fax: +353 61 471871
The warranty is void under the following conditions:
1. If defec t or malfunction was caused by abuse, mishandling,
unauthorised repair, or use other than intended.
2. If unauthorised modifi cation were made to the product.
3. If unreported damages occurred in any shipments of the product.
4. If damages were due to or caused by equipment or software not pro-
vided by Avocent International Ltd.
EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT
ALLOWED BY LAW, AVOCENT CORPORATION AND ITS SUPPLIERS DISCLAIM ALL
WARRANTIES AND CONDITIONS WHETHER EXPRESS, IMPLIED, OR STATUTORY
AS TO ANY MATTER WHATSOEVER INCLUDING, WITHOUT LIMITATION, TITLE,
NON-INFRINGEMENT, CONDITION, MERCHANTABILITY OR FITNESS FOR ANY
PARTICULAR OR INTENDED PURPOSE.
EXCEPT AS EXPRESSLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT
ALLOWED BY LAW, AVOCENT CORPORATION AND ITS SUPPLIERS SHALL NOT BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT, LOSS OF BUSINESS,
LOSS OF INFORMATION, FINANCIAL LOSS, PERSONAL INJURY, LOSS OF PRIVACY
OR NEGLIGENCE) WHICH MAY BE CAUSED BY OR RELATED TO, DIRECTLY OR
INDIRECTLY, THE USE OF A PRODUCT OR SERVICE, THE INABILITY TO USE A
PRODUCT OR SERVICE, INADEQUACY OF A PRODUCT OR SERVICE FOR ANY
PURPOSE OR USE THEREOF OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN
IF AVOCENT CORPORATION OR AN AUTHORIZED AVOCENT DEALER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
©2003 Avocent Corporation. All rights reserved.
For Technical Support:
Email: support@avocent.com
www.avocent.com
Avocent Corporation
4991 Corporate Drive
Huntsville, Alabama 35805-6201 USA
Tel: +1 256 430 4000
Fax: +1 256 430 4031
Avocent Asia Pacic
Singapore Branch Ofce
100 Tras Street, #15-01
Amara Corporate Tower
Singapore 079027
Tel: +656 227 3773
Fax: +656 223 9155
Avocent Canada
50 Mural Street, Unit 5
Richmond Hill, Ontario
L4B 1E4 Canada
Tel: +1 877 992 9239
Fax: +1 877 524 2985
Avocent International Ltd.
Avocent House, Shannon Free Zone
Shannon, County Clare, Ireland
Tel: +353 61 715 292
Fax: +353 61 471 871
Avocent Germany
Gottlieb-Daimler-Straße 2-4
D-33803 Steinhagen
Germany
Tel: +49 5204 9134 0
Fax: +49 5204 9134 99
590-356-113D
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