Page 1
FRITZ!Card DSL
FRITZ!Card DSL
Installation and
Installation and
Operation
Operation
English Edition
High-Performance Communication by…
Page 2
FRITZ!Card DSL
This manual and the software it describes are protected by copyright. The manual and
software as presented are the object of a license agreement and may be used only in accordance with the license conditions. The licensee bears all risk in regard to hazards and
impairments of quality which may arise in connection with the use of this product.
This manual and the software it describes may not be transmitted, reproduced or altered
in whole or in part, in any form, by any means, nor may they be translated into any other
natural or computer language. The creation of a backup copy for personal use is excepted.
The information hereby made available to the licensee may be communicated to third parties only with the written permission of AVM.
This software and documentation have been produced with all due care and checked for
correctness in accordance with the best available technology. AVM disclaims all liability
and warranties, whether express or implied, relating to this product’s quality, performance
or suitability for any given purpose which deviates from the performance specifications
contained in the product description.
AVM will not be liable for damages arising directly or indirectly from the use of the manual
or related software, nor for incidental or consequential damages, except in case of intent
or gross negligence. AVM expressly disclaims all liability for loss of or damage to hardware, software or data as a result of direct or indirect errors or destruction and for any
costs, including
manual supplied and due to incorrect installations not performed by AVM itself.
The information in this manual and the software it describes are subject to change without
notice for the purpose of technical improvement.
The product identification code is part of the license agreement.
© AVM GmbH 2002 All rights reserved.
Documentation release 05/2002
ISDN, GSM and ADSL connection charges, related to the software and
AVM Audiovisuelles Marketing
und Computersysteme GmbH
Alt-Moabit 95
10559 Berlin 10559 Berlin
AVM in the Internet: www.avm.de/en/
Trademark notice: AVM and FRITZ! are registered trademarks of AVM GmbH. Windows is a
registered trademark of Microsoft Corporation. All other trademarks are trademarks or registered trademarks of the respective owners.
2 FRITZ!Card DSL
AVM Computersysteme
Vertriebs GmbH
Alt-Moabit 95
Page 3
Contents
1FRITZ!Card DSL 6
1.1 What Does FRITZ!Card DSL Include? . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.2 What Was Delivered? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.4 Installing FRITZ!Card DSL Parallel to an ISDN-Controller . . . . . . . . . 8
2 Installing FRITZ!Card DSL 10
2.1 Installing FRITZ!Card DSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.2 Connecting FRITZ!Card DSL to the ADSL and the ISDN Access. . . . 11
2.3 What Is Installed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.4 Installing the Driver Software in Windows Me . . . . . . . . . . . . . . . . 13
2.5 Installing the Driver Software in Windows 98. . . . . . . . . . . . . . . . . 14
2.6 Installing the Driver Software in Windows XP. . . . . . . . . . . . . . . . . 15
2.7 Installing the Driver Software in Windows 2000 . . . . . . . . . . . . . . 16
2.8 Installing the ADSL Software FRITZ!DSL . . . . . . . . . . . . . . . . . . . . . 17
2.9 Installing the ISDN Communications Software FRITZ! . . . . . . . . . . 18
2.10 Errors During Installation: What to Do. . . . . . . . . . . . . . . . . . . . . . . 19
2.11 Where to Find What After Installation . . . . . . . . . . . . . . . . . . . . . . . 19
2.12 Installing Individual Software Components . . . . . . . . . . . . . . . . . . 20
2.13 Removing Software Components in Windows Me and 98. . . . . . . 21
2.14 Removing Software Components in Windows XP and 2000 . . . . . 21
3 Into the Internet with FRITZ!web DSL 24
3.1 Defining the Default Provider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.2 Dialing Up a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.3 Features of FRITZ!web DSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.4 The FRITZ!web DSL Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.5 FRITZ!web DSL Network Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.6 The Diagnostic Program ADSLWatch . . . . . . . . . . . . . . . . . . . . . . . . 30
3.7 The FRITZ!Card DSL Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4 FRITZ!: Software for Internet and ISDN 33
4.1 The Many Facets of FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.2 Using ISDN Services with FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
FRITZ!Card DSL – Contents 3
Page 4
5 Basic ADSL/ISDN Information 36
5.1 The ADSL Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
5.2 FRITZ!Card DSL at the ADSL/ISDN Connection . . . . . . . . . . . . . . . . 37
5.3 The ISDN Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.4 How Does the ADSL/ISDN-Controller FRITZ!Card DSL Work? . . . . . 39
6 Support 41
6.1 Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.2 Assistance from FRITZ!Card DSL Support . . . . . . . . . . . . . . . . . . . . 43
Index 45
Declaration of CE Conformity 47
4 FRITZ!Card DSL – Contents
Page 5
Typographical Conventions
The following typographic conventions and symbols have
been used to make the contents of this guide clearer and to
emphasize important information.
Highlighting
You will find a quick overview of the highlightings used in
this guide below.
Highlighting Command Example
Quotation
marks
Capitals Path and file names in
Pointed brackets Variables <CD-ROM drive>
Typewriter font Information to be typed
Gray italics Hints, instructions and
Keys, buttons, icons,
tabs, menus, commands
running text
in at the keyboard
warnings, always accompanied by a symbol in
the margin
“Start / Programs”;
“Enter”
SOFTWARE\
INFO.PDF
or README.DOC
a:\setup
... For more information, see ...
Symbols
The following graphic symbols are used in the guide. These
always appear in connection with text printed in gray italics.
This symbol indicates useful hints to assist you in working
with the product.
Indicates important instructions that must be observed to
avoid malfunctions.
FRITZ!Card DSL – Typographical Conventions 5
Page 6
FRITZ!Card DSL
1 FRITZ!Card DSL
1.1 What Does FRITZ!Card DSL Include?
Welcome to the world of ADSL and ISDN! This manual is your
introduction to ADSL and ISDN communication with
FRITZ!Card DSL. It contains important information about the
scope of functions, operation and installation of your
FRITZ!Card DSL and the corresponding software.
ADSL (Asymmetric Digital Subscriber Line) is a data transmission procedure for high-speed Internet access via standard telephone cable. FRITZ!Card DSL supports the ADSL accesses offered by various providers and makes available the
entire range of telematics services like telephone, fax, file
transfer and video communication via ISDN.
FRITZ!Card DSL by AVM presents a communications package
which provides the advantages of both ADSL and ISDN: high
transmission speed, fast connection, optimum line quality
and maximum operating reliability.
The communications package FRITZ!Card DSL consists of:
l the FRITZ!Card DSL with the appropriate driver software
l FRITZ!DSL, the ADSL software with:
– FRITZ!web DSL, the software for Internet access
– FRITZ!web DSL Network Sharing
– the diagnostics software ADSLWatch, WebWatch
and the configuration tool “DSL Assistant”
l FRITZ!, the ISDN communications software
l and the AVM system drivers
– for ADSL operation
AVM DSL NDIS WAN CAPI Driver
– for ISDN operation
AVM ISDN CAPI Port Driver, AVM NDIS WAN CAPI
Driver and AVM TAPI Services for CAPI.
6 FRITZ!Card DSL – 1 FRITZ!Card DSL
Page 7
1.2 What Was Delivered?
The box contains:
l 1 FRITZ!Card DSL
The FRITZ!Card DSL connects your computer to ADSL
technology and to the ISDN network.
l 1 ADSL cable
Use the cables delivered in the package to connect
FRITZ!Card DSL to the socket of the splitter labeled
“DSL”.
l 1 ISDN cable
Use this cable to connect the FRITZ!Card DSL to the
ISDN jack of the network terminator (NT).
l 1 FRITZ!Card DSL CD with
– driver software for FRITZ!Card DSL
– FRITZ!DSL ADSL software
– FRITZ! ISDN communications software
What Was Delivered?
– AVM system driver for ADSL and ISDN operation
– documentation for all enclosed AVM products
l FRITZ!Card DSL manual (what you’re reading now)
Documentation for the FRITZ!Card DSL ADSL/ISDN-Controller
l 1 registration card
This card is used to register the customer in the AVM
customer database. AVM support is only available to
customers who have submitted their registration card.
The Product Identification Code is printed on the back of the
CD envelope. This number is part of your license agreement
with AVM. Be sure to keep it in a safe place!
FRITZ!Card DSL – 1 FRITZ!Card DSL 7
Page 8
Installation Requirements
1.3 Installation Requirements
Your computer must meet the following requirements to operate FRITZ!Card DSL:
l You must have an ADSL access.
l An ISDN access with the DSS1 (Euro ISDN) D-channel
l An IBM or 100% compatible computer with Pentium II
l Your computer must have a free PCI slot and a free inter-
l The operating system Microsoft Windows Me, Windows
l To operate FRITZ!fon, a module of the FRITZ! communi-
FRITZ!Card DSL supports the ADSL accesses offered by
various providers.
protocol must be installed.
processor or comparable processor, 300 MHz or higher,
and at least 32 MB RAM.
rupt for this slot.
98, Windows XP or Windows 2000 Professional must be
installed.
cations software, you must have a sound card and driver with full-duplex capability, and suitable sound input/output equipment (such as a headset).
You can install FRITZ!Card DSL if your computer meets all of
these requirements.
1.4 Installing FRITZ!Card DSL Parallel to an ISDN-Controller
If you already have an ISDN-Controller installed, for instance
an AVM FRITZ!Card PCI, then please follow the instructions
below:
Operating FRITZ!Card DSL and an ISDN-Controller
The FRITZ!Card DSL is equipped with an integrated passive
ISDN-Controller, comparable to a FRITZ!Card PCI by AVM. Operating both of these products in one system presents no
problems. However, the ISDN features of FRITZ!Card DSL can-
8 FRITZ!Card DSL – 1 FRITZ!Card DSL
Page 9
Installing FRITZ!Card DSL Parallel to an ISDN-Controller
not be activated in addition to those of an ISDN-Controller already installed in the system! If you would like to continue
using an existing ISDN-Controller, it must be completely integrated and operable in the system (CAPI 2.0 drivers installed) before FRITZ!Card DSL is installed.
Please note that multi-functional products with integrated
a/b interfaces like the AVM ISDN-Connector FRITZ!X USB are
also equipped with an integrated ISDN-Controller.
During installation of the FRITZ!Card DSL driver software, any
existing ISDN-Controllers are recognized automatically and
the driver software activates only the DSL features of
FRITZ!Card DSL.
Removing an Existing ISDN-Controller
To use both the ADSL and ISDN features of FRITZ!Card DSL,
any ISDN-Controllers already installed in your system must
be removed before installation of the new drivers. For details
about removing the ISDN-Controller, please see the documentation for that product.
FRITZ!Card DSL – 1 FRITZ!Card DSL 9
Page 10
Installing FRITZ!Card DSL
2 Installing FRITZ!Card DSL
FRITZ!Card DSL can be installed in the Windows Me, Windows 98 and in Windows XP or Windows 2000 operating systems.
Follow the instructions in the sections below.
2.1 Installing FRITZ!Card DSL
1. Switch off your computer and any connected devices
2. Open the computer housing.
3. Select a free PCI slot and remove the blanking plate
4. Insert the FRITZ!Card DSL, connector strip first, into the
and then pull the power plug.
from the top end of the slot.
slot until the card is positioned firmly.
Inserting the FRITZ!Card DSL into the PCI slot
5. Screw FRITZ!Card DSL tightly to the top end of the slot.
6. Close the computer housing and plug the power cord
back into the socket.
This concludes the physical installation of FRITZ!Card DSL in
your PC.
10 FRITZ!Card DSL – 2 Installing FRITZ!Card DSL
Page 11
Connecting FRITZ!Card DSL to the ADSL and the ISDN Access
2.2 Connecting FRITZ!Card DSL to the ADSL and the ISDN Access
FRITZ!Card DSL is connected to ADSL and ISDN in just a few
steps. Please note the following diagram first:
Connecting FRITZ!Card DSL to ADSL and ISDN
Now carry out the following steps:
1. Remove the enclosed ADSL cable from the package. The
ADSL cable has identical plugs fitted to both ends.
2. Plug one of these into the FRITZ!Card DSL socket la-
beled “ADSL“.
Connecting the cable to the ADSL socket of FRITZ!Card DSL
3. Insert the other end of the ADSL cable into the socket of
the splitter labeled “DSL”.
FRITZ!Card DSL – 2 Installing FRITZ!Card DSL 11
Page 12
What Is Installed?
2.3 What Is Installed?
4. Remove the enclosed ISDN cable from the package.
The ISDN cable has identical plugs fitted to both ends.
5. Plug one of these into the FRITZ!Card DSL socket labeled “ISDN“.
6. Insert the other end into the ISDN socket of your ISDN
access (ISDN network terminator ‘NT’).
Start your computer. As soon as the operating system is
ready, you will be prompted to install the software components of FRITZ!Card DSL. Read the following sections.
For more information, see the sections “The ADSL Line” on
page 36 and “FRITZ!Card DSL at the ADSL/ISDN Connection”
on page 37.
The installation program sets up the following software components in the initial installation:
l driver software for FRITZ!Card DSL
l FRITZ!DSL ADSL software
l FRITZ!, the ISDN communications software
l AVM system drivers for ADSL and ISDN operation
If you already have individual software components such as
FRITZ! installed, read the instructions in section “Installing
Individual Software Components” on page 20.
The section “Where to Find What After Installation” on
page 19 explains where to find the individual software components on your computer after installation.
12 FRITZ!Card DSL – 2 Installing FRITZ!Card DSL
Page 13
Installing the Driver Software in Windows Me
2.4 Installing the Driver Software in Windows Me
Once you have inserted the FRITZ!Card DSL in the computer,
the Plug and Play mechanism of Windows Me recognizes the
FRITZ!Card DSL as a “PCI Multimedia Device” automatically.
The “Add New Hardware Wizard” is started. Click “Next”.
Insert the FRITZ!Card DSL CD and follow the instructions on
the screen. Please note the following:
1. When asked: “What would you like to do?”, select the
option “Automatic search for a better driver (Recommended)” and click “Next”.
2. Select the entry <CD-ROM DRIVE>:\FDSL98ME.INF in the list
of entries found and confirm with “OK”.
Drivers found
3. When the message “Windows has finished installing
the new hardware device” appears, click “Finish”.
4. When the Windows “ISDN Configuration” dialog for en-
tering the telephone number and SPID (Service Profile
IDentifier – telephone companies' identification code
for service indicators in the USA) appears, ignore it and
confirm by clicking “Next”. When the message “The
ISDN configuration is complete” appears, click “Finish”.
5. The DSL Assistant starts automatically.
When you confirm the welcome window and information dialog with “OK”, the DSL Assistant will check that
the ADSL line is functioning properly and configure the
basic settings for ADSL connections.
Then the message that the AVM ADSL software can be installed appears. See the section “Installing the ADSL Software FRITZ!DSL” on page 17 for more information.
FRITZ!Card DSL – 2 Installing FRITZ!Card DSL 13
Page 14
Installing the Driver Software in Windows 98
2.5 Installing the Driver Software in Windows 98
Once you have inserted the FRITZ!Card DSL in the computer,
the Plug and Play mechanism of Windows 98 recognizes the
FRITZ!Card DSL as a “PCI Multimedia Device” automatically.
The “Add New Hardware Wizard” is started.
Insert the FRITZ!Card DSL CD and follow the instructions on
the screen. Please note the following:
1. When asked: “What do you want Windows to do?”, se-
lect the option “Search for the best driver for your device (Recommended).”
2. When the program asks where the driver is located, ac-
tivate only the option “CD-ROM drive”.
Specifying the position of the driver in Windows 98
3. When the Windows “ISDN Configuration” dialog for en-
tering the telephone number and SPID (Service Profile
IDentifier – telephone companies' identification code
for service indicators in the USA) appears, ignore it and
confirm by clicking “Next”. When the message “The
ISDN configuration is complete” appears, click “Finish”.
4. When the message “Windows has finished installing
the software that your new hardware device requires.”
appears, click “Finish”.
5. The DSL Assistant starts automatically.
14 FRITZ!Card DSL – 2 Installing FRITZ!Card DSL
Page 15
Installing the Driver Software in Windows XP
When you confirm the welcome window and
information dialog with “OK”, the DSL Assistant will
check that the ADSL line is functioning properly and
configure the basic settings for ADSL connections.
Then the message that the AVM ADSL software can be
installed appears. See the section “Installing the ADSL
Software FRITZ!DSL” on page 17 for more information.
2.6 Installing the Driver Software in Windows XP
Administrator rights are required to install the driver software in Windows XP Professional.
Once the FRITZ!Card DSL has been inserted in your computer,
the Plug and Play mechanism of Windows XP recognizes the
FRITZ!Card DSL as a “Multimedia Controller” automatically.
The “Found New Hardware Wizard” is started.
Insert the FRITZ!Card DSL CD and follow the instructions on
the screen. Please note the following:
1. When asked: “What do you want the wizard to do?”, se-
lect the option “Install the software automatically (Recommended)” and confirm with “Next”.
2. Select the entry <CD-ROM DRIVE>:\WINDOWS.XP\FDSL.INF
in the list of entries found and confirm with “OK”.
Drivers found
FRITZ!Card DSL – 2 Installing FRITZ!Card DSL 15
Page 16
Installing the Driver Software in Windows 2000
3. If messages now appear for the Windows Logo Test, it is
safe to ignore them and to select the button “Continue
Anyway”.
4. When the message “The wizard has finished installing
the software for: AVM FRITZ!Card DSL” appears, click
“Finish”.
5. The DSL Assistant starts automatically.
When you confirm the welcome window and informa-
tion dialog with “OK”, the DSL Assistant will check that
the ADSL line is functioning properly and configure the
basic settings for ADSL connections.
Then the message that the AVM ADSL software can be installed appears. See the section “Installing the ADSL Software FRITZ!DSL” on page 17 for more information.
2.7 Installing the Driver Software in Windows 2000
Administrator rights are required to install the driver software in Windows 2000.
In addition, the current Service Pack for Windows 2000 must
already be installed on your PC.
Once you have connected the FRITZ!Card DSL to the computer, the Plug and Play mechanism of Windows 2000 recognizes the FRITZ!Card DSL as a “Multimedia Controller” automatically. The “Found New Hardware Wizard” starts automatically.
Follow the instructions on the screen and observe the following:
1. When asked: “What do you want the wizard to do?”, se-
lect the option “Search for a suitable driver for my device (recommended)” and confirm with “Next”.
2. Insert the FRITZ!Card DSL CD, select the option “CD-
ROM drives” and confirm your entries with “Next”.
3. Then you are informed that a driver for a Multimedia De-
vice has been found.
16 FRITZ!Card DSL – 2 Installing FRITZ!Card DSL
Page 17
Installing the ADSL Software FRITZ!DSL
4. In the next dialog Windows may prompt you to install
software not digitally signed by Microsoft. This request
depends on the driver signature options set on your
computer. Answer the question with “Yes”. Repeat this
procedure in the next two dialogs for the AVM NDIS
WAN CAPI Driver and the AVM DSL NDIS WAN CAPI Driver.
5. Once the files have been copied onto your computer,
end this stage of installation with “Finish”.
6. The DSL Assistant starts automatically.
When you confirm the welcome window and informa-
tion dialog with “OK”, the DSL Assistant will check that
the ADSL line is functioning properly and configure the
basic settings for ADSL connections.
Then the message that the AVM ADSL software can be installed appears. See the section “Installing the ADSL Software FRITZ!DSL” on page 17 for more information.
2.8 Installing the ADSL Software FRITZ!DSL
For convenient use of the ADSL access, FRITZ!Card DSL provides the powerful FRITZ!DSL software.
The installation procedure for FRITZ!DSL is identical for all
operating systems. Follow the instructions on the screen and
observe the following:
1. The FRITZ!DSL welcome screen appears. Confirm with
“Next”.
2. Specify the folder in which you want to install FRITZ!DSL
on your computer.
3. Next, specify the program group for FRITZ!DSL in the
Start menu.
4. The system files are copied into the specified folder and
the ADSL software is installed on your computer. Finish
installation by clicking “Exit”.
This completes the software installation for FRITZ!Card DSL.
FRITZ!Card DSL – 2 Installing FRITZ!Card DSL 17
Page 18
Installing the ISDN Communications Software FRITZ!
Continue with the next section.
2.9 Installing the ISDN Communications Software FRITZ!
After the ADSL software has been installed, the setup program reports that the FRITZ! ISDN communications software
can be installed.
1. Click “Install” or “Next” to proceed.
2. The welcome screen of the FRITZ! installation appears.
Click “Continue”.
3. First enter the folder in which the FRITZ! ISDN communi-
cations software is to be installed on your computer.
4. Next, specify the program group for FRITZ! in the Start
menu.
5. The next dialog asks you to choose whether you want
just to install the software, or to enter certain configuration settings during the installation.
Installation: The FRITZ! modules are installed with default settings in the specified folder. All configuration
settings can be changed in the various FRITZ! modules
after installation. Please read the relevant sections in
the FRITZ! manual or see the Online Help for instructions.
Installation with Configuration: A number of basic settings can be made during installation, for example, information for operation at a PBX.
This concludes the software installation for FRITZ!Card DSL.
Restart your computer.
18 FRITZ!Card DSL – 2 Installing FRITZ!Card DSL
Page 19
Errors During Installation: What to Do
2.10 Errors During Installation: What to Do
If errors occurred during installation and the software components of FRITZ!Card DSL were not installed correctly, proceed as follows:
1. Remove all components according to the instructions in
the sections “Removing Software Components in
Windows Me and 98” on page 21 and “Removing
Software Components in Windows XP and 2000” on
page 21.
2. Restart your computer.
3. Repeat the complete installation.
If you want to install individual components, read the instructions in the section “Installing Individual Software
Components” on page 20.
2.11 Where to Find What After Installation
After installation with default settings you will find the software components of FRITZ!Card DSL at the following locations:
The program groups “FRITZ!DSL” and “FRITZ!” with the following entries are created in the Windows “Start” menu in
the “Programs” menu:
“FRITZ!DSL” Program Group
l ADSLWatch: detailed ADSL diagnostic information for
experts
l WebWatch: tests the quality of your Internet connection
l DSL Assistant: for the initial configuration at an ADSL
access
l FRITZ!Card DSL Readme: important product information
l FRITZ!web DSL: for fast, secure access to the Internet
l FRITZ!web DSL Network Sharing: the software that en-
ables Internet connections in your network
FRITZ!Card DSL – 2 Installing FRITZ!Card DSL 19
Page 20
Installing Individual Software Components
“FRITZ!” Program Group
The “FRITZ!” program group includes the “FRITZ!” ISDN communications modules. The modules can also be opened by
means of the “FRITZ! ISDN and Internet” link on your desktop. For explanations of the modules, see “FRITZ!: Software
for Internet and ISDN” on page 33.
2.12 Installing Individual Software Components
Certain software components may already be installed on
your computer, such as FRITZ!, for example. In this case you
may want to install only certain individual components from
the product CD. Please note the following:
l To install the FRITZ!Card DSL driver software, open the
README.DOC file from the <OPERATING SYSTEM> folder
on the CD and follow the instructions given there.
l To install the FRITZ!web DSL ADSL software, start the
SETUP.EXE program in the SOFTWARE\FRITZ!DSL directory on the installation CD.
l To install the FRITZ! communications software, start the
SETUP.EXE program in the directory SOFTWARE\FRITZ!
directory on the installation CD.
l The AVM ISDN CAPI Port Driver is installed using the
SETUP.EXE file located in the SOFTWARE\CAPIPORT\
CAPIPORT.<OPERATING SYSTEM> folder on the CD.
l To use TAPI applications, install the AVM ISDN TAPI Ser-
vices for CAPI by starting the SETUP.EXE file located in
the SOFTWARE\TAPI folder on the CD.
20 FRITZ!Card DSL – 2 Installing FRITZ!Card DSL
Page 21
Removing Software Components in Windows Me and 98
2.13 Removing Software Components in Windows Me and 98
Proceed as follows to completely or partially uninstall
FRITZ!Card DSL:
1. Click the “Add/Remove Programs” icon in the Control
Panel (“Start / Settings / Control Panel”).
2. The components of FRITZ!Card DSL are found in the list
of installed software. They appear with the following descriptions:
– AVM ADSL/ISDN-Controller FRITZ!Card DSL
– FRITZ!web DSL
3. Click the “Add/Remove...” button. The Uninstall pro-
gram starts. All files and entries of the selected components are deleted from your computer.
Repeat this process to remove another software component of FRITZ!Card DSL.
4. When you have finished, restart your computer.
Conclude uninstallation by restarting your computer.
2.14 Removing Software Components in Windows XP and 2000
Proceed as follows to remove the FRITZ!Card DSL driver software in Windows XP and 2000:
In Windows XP “Category View”
1. Open the System Properties of Windows by clicking
through “Start / Control Panel / Performance and Maintenance / System”. Select the “Hardware” settings
page and click the “Device Manager” button.
2. Click the “Network adapters” section and select the
“AVM FRITZ!Card DSL” entry.
3. In the “Action” menu, select the “Uninstall” command.
FRITZ!Card DSL – 2 Installing FRITZ!Card DSL 21
Page 22
Removing Software Components in Windows XP and 2000
4. Confirm the uninstallation in the following security
prompt. AVM FRITZ!Card DSL will be removed.
In Windows XP “Classic View”
1. Open the system properties of Windows by clicking
through “Start / Control Panel / System” and select the
“Device Manager” button on the “Hardware” settings
page.
2. Click the “Network adapters” section of the “Device
Manager” and select the “AVM FRITZ!Card DSL” entry.
3. In the “Action” menu, select the “Uninstall” command.
4. Confirm the uninstallation in the following security
prompt. AVM FRITZ!Card DSL will be removed.
This completes uninstallation of the driver software of
FRITZ!Card DSL.
In Windows 2000
1. Open the system properties of Windows by clicking
through “Start / Settings / Control Panel / System” and
select the “Device Manager” button on the “Hardware”
settings page.
2. In the “Network adapters” section of the “Device Manager”, select the “AVM FRITZ!Card DSL” entry.
3. In the “Action” menu, select the “Uninstall...” command.
4. Confirm the uninstallation in the following security
prompt. AVM FRITZ!Card DSL will be removed.
This completes uninstallation of the driver software of
FRITZ!Card DSL.
Removing Additional Software Components in Windows XP
and 2000
1. Click the “Add/Remove Programs” icon in the Control
Panel (“Start / Settings / Control Panel”).
2. Make sure that the “Change or Remove Programs” button is pressed.
22 FRITZ!Card DSL – 2 Installing FRITZ!Card DSL
Page 23
Removing Software Components in Windows XP and 2000
3. Select the software components you wish to remove.
4. Click the “Change/Remove” button. All files and entries
of the selected components are deleted from your computer.
Repeat this process to remove another software component
of FRITZ!Card DSL.
This completes uninstallation of the selected components.
FRITZ!Card DSL – 2 Installing FRITZ!Card DSL 23
Page 24
Into the Internet with FRITZ!web DSL
3 Into the Internet with
FRITZ!web DSL
FRITZ!web DSL is your gateway to fast and secure Internet access. You can explore the World Wide Web, exchange e-mail
or enter chat rooms while monitoring your connection with
the WebWatch diagnostic software.
This chapter describes the possibilities and advantages offered by access with FRITZ!web DSL.
You can also access the Internet via Windows’ Dial-Up Networking. Simply select the AVM DSL NDIS WAN CAPI Driver
as the device.
3.1 Defining the Default Provider
Set up an Internet default access before dialing into the Internet with FRITZ!web DSL. Define the most frequently used
Internet Service Provider as the default access.
The first time you start FRITZ!web DSL, the “New Internet
Connection” dialog opens automatically. Follow the instructions below:
For a number of Internet Service Providers you can select
preconfigured profiles.
l Enter your access data.
Example: Dialog window for entering the access data
The necessary access data is supplied by your Internet
Service Provider.
24 FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL
Page 25
l
Follow the instructions on the screen and conclude your
input with “Finish”.
3.2 Dialing Up a Connection
Now start your Web browser or another Internet program. The
connection to the Internet is dialed up automatically.
The Status Window
FRITZ!web DSL appears as a small status window:
Dialing Up a Connection
A connection is set up to FRITZ!web DSL. Data is being transmitted.
The FRITZ!web DSL Commands
FRITZ!web DSL can be operated using the buttons in the window and the context menu of the right mouse button.
As soon as FRITZ!web DSL has been started, an icon appears
in the system tray. Click this icon with either mouse button to
operate FRITZ!web DSL.
The Connection Icons
Two connection icons which take on different colors to display information about the negotiation of the connection
protocol, data transmission and whether an Internet connection is configured. See the comprehensive Online Help for
details.
FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL 25
Page 26
Features of FRITZ!web DSL
3.3 Features of FRITZ!web DSL
FRITZ!web DSL provides you with the following features:
Automatic Idle Timeout (Timer Bar)
In the FRITZ!web DSL settings you can specify how many seconds the line is allowed to remain idle before the existing
connection to the Internet is automatically cleared down. An
example: You request a web page and read it in your browser. While you are reading it, no further data is being requested over the Internet connection. After the delay you have
specified in the settings, FRITZ!web DSL hangs up the idle
connection to avoid incurring further charges. The connection is restored automatically when you click on a link to another page or type in another URL. Thanks to
FRITZ!webDSL’s fast dial-up, you will hardly notice that the
connection is being restored.
During an online banking or chat session, you should turn
off the “Automatic idle timeout” (timer) feature in order to
prevent an unintended termination of the Internet connection during the session.
The Logs: All Information at a Glance
In FRITZ!web DSL all connections and events are recorded in
logs. The logs can be opened using the context menu of the
right mouse button. Select the command “Logs / Connections”, for example, to see a list of the connections dialed to
all Internet Service Providers. Select “Logs / Events” for information about key program events, with the date and time
they occurred. Such information includes the time at which
FRITZ!web DSL went on standby, and whether an Internet
connection was selected.
For more information, see the Online Help.
26 FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL
Page 27
The FRITZ!web DSL Settings
3.4 The FRITZ!web DSL Settings
When you select the “Settings” command in the context
menu, a window with the tabs “ADSL”, “Logs” and “Start Options” appears. Make settings for FRITZ!web DSL here.
‘ADSL’ Settings Page
The following settings can be configured on this page.
Inactivity Timeout
Select the option “Use timer” to activate the inactivity timeout. Then you can specify how many seconds FRITZ!web DSL
waits before hanging up an idle connection.
You can adjust the inactivity timeout to the charge schedule
of your Internet Service Provider. The idle connection then
will be cleared just before the next charge interval begins.
Automatic Redialing
If FRITZ!web DSL is unable to establish a connection, the program automatically attempts again to set up a connection after the time set here.
Internet Options
Open the Windows Internet options with the “Internet Options...” button. The Internet options for operating
FRITZ!web DSL are set up when you install FRITZ!web DSL.
For more information, see the Online Help.
‘Start Options’ Settings Page
The settings on this page enable you to start FRITZ!web DSL
automatically. If you activate both options here,
FRITZ!web DSL is on standby immediately every time you
start your computer and sets up a connection as soon as you
open a web browser.
FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL 27
Page 28
FRITZ!web DSL Network Sharing
3.5 FRITZ!web DSL Network Sharing
FRITZ!web DSL Network Sharing organizes Internet access via
FRITZ!Card DSL for all users in a network.
Technical Background
In order to use the ADSL features of FRITZ!Card DSL and
FRITZ!web DSL in a network, a functioning TCP/IP network is
required.
The computer in which FRITZ!Card DSL has been installed
serves to provide access to the Internet for all other computers in your network, functioning as what is known as a default gateway. The network adapter in the computer with
FRITZ!Card DSL must receive a fixed IP address to ensure
smooth operation. This IP address must be entered as the
default gateway in the network settings of all other computers in the network.
DNS servers must also be configured on every computer in
the network. Make this setting in the “TCP/IP Properties” of
the network environment. The following illustration shows
this settings in Windows Me. For more information, see the
Online Help for FRITZ!web DSL Network Sharing.
TCP/IP Properties: DNS settings
Share FRITZ!web DSL in the Network
Proceed as follows to grant all computers in your network access to the Internet:
28 FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL
Page 29
FRITZ!web DSL Network Sharing
1. Start the gateway computer on which FRITZ!Card DSL is
installed.
2. Open the FRITZ!web DSL Network Sharing program.
3. Activate the option “Internet connection sharing active”.
4. Activate the “start automatically” option as well to activate network sharing automatically every time the computer is started.
5. When the “FRITZ!web DSL Network Sharing” window is
closed, it appears as a small icon in the system bar.
From there you can re-open the program to make any
configuration changes desired.
FRITZ!web DSL Network Sharing
To start an Internet connection from a computer in your network environment, proceed as follows:
1. Start FRITZ!web DSL on your gateway computer.
To have FRITZ!web DSL start automatically every time
the computer starts, please see the information in the
Online Help.
2. Open a browser on one of the computers in your network. The connection to the Internet will be established.
For more information on TCP/IP, on the corresponding configuration of your computer and on FRITZ!web DSL Network
Sharing, see the comprehensive Online Help.
l In the following “Modem/Device Selection” window, se-
lect the entry “AVM DSL NDIS WAN Line 1”.
FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL 29
Page 30
The Diagnostic Program ADSLWatch
3.6 The Diagnostic Program ADSLWatch
The ADSLWatch program helps you solve problems with your
ADSL connection. It logs and monitors all activities of
FRITZ!Card DSL. ADSLWatch also provides a system overview
of the features of the FRITZ!Card DSL.
For the user interested in technical details, ADSLWatch offers
display of the existing connection, testing of the connection
status, display of the ATM parameters and comprehensive
statistics.
‘Overview’ Settings Page
The transmission speeds and the line states for establishing
connections are displayed graphically on this settings page.
Information on the ADSL switching technology for your line is
also presented.
When you set up an ADSL connection, FRITZ!Card DSL and
the local exchange negotiate transmission speeds and error
corrections in a training phase. The connection icon “ADSL”
and the ADSL line in the overview diagram show their respective states through different colors:
Color Status
Red No ADSL connection is active or the ADSL connection
has been interrupted.
Yellow An attempt to set up an ADSL connection is under way
(training phase).
Green An ADSL connection to the local exchange has been es-
tablished.
The connection icon “ATM” (Asynchronous Transfer Mode)
indicates the status of the ATM or PPPoE connection, respectively.
Color Status
Red No ATM/PPPoE connection has been established with
the local exchange.
Green An ATM/PPPoE connection to the local exchange has
been established.
30 FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL
Page 31
‘ADSL’ Settings Page
The connection states are also displayed in the status area
of the task bar.
l When the “ATM” LED is lit, a connection has been es-
tablished to the Internet.
l The “ADSL” LED glows when an ADSL connection has
been established with the local exchange.
‘ADSL’ Settings Page
The “ADSL” settings page presents additional details about
the transmission speeds, both for the transmit and receive
direction of communication. Counters for error events on
ADSL level are displayed in addition to the coding parameters and the data buffers used (FAST\INTERLEAVED).
‘ATM’ Settings Page
The counters on this settings page provide information
about the various types of ATM cells, sorted by the transmission and reception directions of communication (see also
“How Does the ADSL/ISDN-Controller FRITZ!Card DSL Work?”
on page 39).
ATM Cells Function
Idle cells They contain no user data and are sent when no
other data are to be transmitted.
Data cells They contain user data, generally AAL5.
AAL5 cells They are data cells on ATM Adaption Layer 5, which
is used for Internet connections; perhaps user da-
ta, generally PPPoE.
OAM cells They contain no user data.
‘ADSL Spectrum’ Settings Page
The signal-to-noise ratio, the carrier distribution and the pilot signals are displayed on this settings page.
FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL 31
Page 32
The FRITZ!Card DSL Assistant
3.7 The FRITZ!Card DSL Assistant
The DSL Assistant for FRITZ!Card DSL checks that the ADSL
line is functioning properly.
Have the program perform the configuration again by opening the DSL Assistant from “Start / Programs / FRITZ!DSL”.
Confirm the welcome and information window by clicking
“OK”. The “DSL Assistant” independently configures all necessary settings for FRITZ!Card DSL.
32 FRITZ!Card DSL – 3 Into the Internet with FRITZ!web DSL
Page 33
FRITZ!: Software for Internet and ISDN
4 FRITZ!: Software for Inter-
net and ISDN
FRITZ!Card DSL grants you freedom of connectivity, allowing
communication not only with remote partners equipped with
ADSL, but also connections to ISDN accesses and analog
lines. FRITZ!Card DSL is the gateway to the entire world of
ISDN communication: surfing the Internet, transmitting data,
sending faxes and much more. The following graphic illustrates some of the potential uses of FRITZ!Card DSL:
Go! Online
Make phone calls
Use online services
Send faxes
ISDN
Exchange files
Computer with FRITZ!Card
modules
Freedom of connectivity with FRITZ!Card DSL
Software from other man ufacturers
Surf the Internet
Exchange e-mail
FRITZ!DSL – 4 FRITZ!: Software for Internet and ISDN 33
Page 34
The Many Facets of FRITZ!
4.1 The Many Facets of FRITZ!
Once FRITZ!Card DSL is installed on your computer, the application interface CAPI 2.0 is available. The FRITZ! communications software uses this interface to access the installed
hardware.
FRITZ! includes the following modules:
The module FRITZ!web allows the user to dial into the Inter-
net simply and directly. Thanks to channel bundling and data compression, Internet connections with extremely high
data transmission speeds can be established. The option of
automatically clearing down idle connections saves connection charges, regardless of the rate charged on the line.
Using the ISDN file manager FRITZ!data , files can be transferred quickly and securely, and your computer can be configured to receive files from outside callers. Access rights can
be defined individually for each user.
FRITZ!fax allows faxes to be sent and received in accordance
with the G3 fax standard (analog fax), at speeds up to 14,400
bit/s. Faxes are sent directly from your text processing program. Faxes also can be received and retrieved using
FRITZ!fax as a fax polling server.
With FRITZ!fon plus a full duplex sound card and a speech input/output device, telephone conversations can be conducted directly from your PC – with convenient phone book management and a notes function. Three parties can be connected in a conference call.
FRITZ!vox turns your computer into an answering machine.
Different messages can be configured for specific numbers,
callers and times of day. In FRITZ! version 3.02 and upwards,
the FRITZ!vox answering machine is integrated in FRITZ!fon.
In the FRITZ! Address Book you can store all the information
needed to dial up connections with all FRITZ! modules. The
Address Book can be opened directly from any FRITZ! module.
34 FRITZ!DSL – 4 FRITZ!: Software for Internet and ISDN
Page 35
Using ISDN Services with FRITZ!
For detailed information on FRITZ!, see the Online Help and
the FRITZ! manual. The manual is supplied in PDF format in
the SOFTWARE\INFO folder on the installation CD. If the Acrobat Reader for reading PDF files is not installed on your
system, install it from the same folder on the FRITZ!Card DSL
CD.
4.2 Using ISDN Services with FRITZ!
ISDN integrates the entire range of telematics services, such
as telephone, telefax, data and video communication, in one
digital telecommunications network. FRITZ! turns your computer into a convenient communications hub which provides
all these services.
You can also use third-party applications based on CAPI 2.0.
Multiple Subscriber Numbers for the FRITZ! Modules
To receive fax and data with FRITZ!, it is not necessary to assign distinct Multiple Subscriber Numbers (MSNs) to
FRITZ!data and FRITZ!fax, since FRITZ!fax answers calls with
the service indicator “voice”, while FRITZ!data responds only
to calls with the “data” service indicator.
However, FRITZ!fax, FRITZ!vox und FRITZ!fon all use the
“voice” service indicator. If you want these modules to respond to calls meant for them, you must assign distinct
MSNs for call acceptance to FRITZ!fax and FRITZ!fon, and to
any telephones or fax machines connected to any analog extensions. Specify the settings on the “ISDN” settings page of
the respective modules.
FRITZ!DSL – 4 FRITZ!: Software for Internet and ISDN 35
Page 36
Basic ADSL/ISDN Information
5 Basic ADSL/ISDN Information
This chapter provides basic information about ADSL and
ISDN, FRITZ!Card DSL on these lines and the way an
ADSL/ISDN-Controller functions.
5.1 The ADSL Line
ADSL (Asymmetric Digital Subscriber Line) is the most common variant of the well-known DSL technologies. DSL is a
high-speed transmission method that uses conventional
telephone lines. Data is transmitted in both incoming and
outgoing directions, but at different speeds. The transmission speed of the data from the subscriber to the exchange is
limited so that more data can be transmitted in the opposite
direction. This transmission method therefore achieves high
transfer rates especially for surfing in the World Wide Web,
as few data is sent to a web server but large files such as
HTML documents with multimedia data are received.
As in other DSL technologies the ADSL connection is purely a
data service and cannot replace the telephone connection.
Telematics services such as telephone, fax, data and video
transmission are still implemented in combination with an
ISDN or analog line. The ADSL connection usually constitutes
an additional data line for the Internet, so that analog telephone and fax lines are not affected by surfing. A combination of ADSL and ISDN has the advantages of wide distribution, a high degree of comfort and a large number of features.
It is no problem to operate ADSL simultaneously with an ISDN
basic access on one line because it occupies a higher frequency band than ISDN. The exact division of the two different frequency bands is performed by an additional device
known as a splitter.
36 FRITZ!Card DSL – 5 Basic ADSL/ISDN Information
Page 37
FRITZ!Card DSL at the ADSL/ISDN Connection
5.2 FRITZ!Card DSL at the ADSL/ISDN Connection
The splitter is connected to the telephone socket to configure a combined ADSL/ISDN line. There are two sockets on
the splitter: The ADSL/ISDN-Controller is connected directly
to the “ADSL” socket – this establishes the ADSL connection. A network terminator (NT) is also attached to the splitter
to provide access to ISDN. The NT is equipped with two ISDN
sockets, each of which is an external S
In most cases an ISDN PBX with analog extensions is connected to one ISDN socket of the NT and a digital terminal to
the other: in this case, the ADSL/ISDN-Controller. Analog terminal devices such as a telephone, answering machine and
G3 fax machine are connected to the PBX extensions.
This provides you with all modern communication possibilities on a single combined ADSL/ISDN connection.
See the illustration “Connecting FRITZ!Card DSL to ADSL and
ISDN” on page 11 for details.
interface.
0
5.3 The ISDN Line
Different telephone numbers are used to address the terminal devices at the NT of the ISDN access. These telephone
numbers are referred to in ISDN terminology as Multiple Subscriber Numbers (MSNs). Each ISDN line is equipped with
several MSNs.
If a PBX is connected to one of the ISDN sockets and your
computer with FRITZ!Card DSL to the other, you will require
additional ISDN sockets to connect additional ISDN terminal
devices such as an ISDN telephone (see the gray area in the
following illustration).
FRITZ!Card DSL – 5 Basic ADSL/ISDN Information 37
Page 38
The ISDN Line
NT
NT
S
S
O
O
S
S
O
O
S
S
O
O
PBX
with analog
ISDN telephone
Analog telephone with
answering machine
extensions
Cordless
phone
PC with FRITZ!Card
Fax
Typical configuration of a point-to-multipoint ISDN line.
Some PBX systems provide both analog and digital extensions. ISDN terminal devices may be connected directly to
these digital extensions. Digital extensions are also known
as “internal S
external S
interfaces” as they present an alternative to
0
interfaces.
0
When a call arrives on your ISDN line, it is necessary to decide who will answer it: a FRITZ! module, the ISDN telephone,
or the PBX. For incoming ISDN calls, a service indicator is
transmitted first. This service indicator serves to differentiate
between data calls and fax calls, for instance. For incoming
analog calls no such differentiation is possible: telephone
calls and G3 (analog) faxes are both designated by the
“voice” service indicator. In order to direct such calls correctly, different MSNs must be assigned to the different terminal
devices or FRITZ! modules. See the section “Using ISDN Services with FRITZ!” on page 35 for more information.
38 FRITZ!Card DSL – 5 Basic ADSL/ISDN Information
Page 39
How Does the ADSL/ISDN-Controller FRITZ!Card DSL Work?
5.4 How Does the ADSL/ISDN-Controller FRITZ!Card DSL Work?
FRITZ!Card DSL connects your computer with ADSL technology and ISDN. The cable included in the package is used to
connect to both ADSL and to the S
exchange of the telephone network.
All services in ADSL technology and ISDN are implemented
using protocols. These protocols define how data transfer
between the subscribers takes place. They facilitate smooth
communication and adjust such parameters as transmission
speed and data compression during transfer.
For the ADSL line, transmission is regulated by the protocols
TCP/IP, PPP, PPPoE and ATM. These define that data can only
be transmitted between two fixed locations – what is known
as broadband POP and the user. It is not possible to establish a direct ADSL or PPP connection to another ADSL subscriber. The ATM (Asynchronus Transfer Mode) transport protocol defines how user data are transmitted on the ADSL
line. The data are packed in “ATM cells” then are fed in and
transported to the ATM network of the ASDL provider.
In both ADSL and ISDN both of the communicating parties
must support the selected protocol to enable smooth data
transfer. For ISDN these are the protocols T.30 for G3 fax, for
example, or HDLC transparent for Internet communication.
bus, and thus to the local
0
The driver software for the ADSL/ISDN-Controller
FRITZ!Card DSL must support the right parameters in realtime for every connection and pass them on to both local applications and the remote station. Transfer to the communications software takes place in the computer via the COMMON-ISDN-API interface, CAPI for short. CAPI establishes the
connection between FRITZ!Card DSL and the installed applications. The driver software for FRITZ!Card DSL thus is also
known as the CAPI driver.
While every FRITZ!Card DSL has a special CAPI driver for each
operating system supported, the applications work identically and can be used universally with CAPI 2.0. The FRITZ!
communications software modules, the FRITZ!web DSL pro-
FRITZ!Card DSL – 5 Basic ADSL/ISDN Information 39
Page 40
How Does the ADSL/ISDN-Controller FRITZ!Card DSL Work?
gram and programs by other manufacturers are also based
on CAPI 2.0. AVM provides the NDIS WAN CAPI Driver for programs requiring a Dial-Up Networking connection.
40 FRITZ!Card DSL – 5 Basic ADSL/ISDN Information
Page 41
6 Support
Questions may arise occasionally when working with the
components of FRITZ!Card DSL. This chapter offers tips about
information sources to support you during everyday operation. Additional information, product descriptions and updates can be obtained from the Internet and the AVM Data
Call Center. These sources also offer tips for installation and
information about AVM Support.
In many cases problems which arise during operation can be
resolved by installing the current Microsoft Service Pack.
The current service pack can be obtained directly from Microsoft.
6.1 Information and Updates
Information about all components of FRITZ!Card DSL is available here:
Documentation
FRITZ!Card DSL includes comprehensive documentation in
various formats:
Support
l Readme for FRITZ!Card DSL. The Readme file contains
current information which was not yet available at the
time the manual was printed.
l Help for FRITZ!web DSL. Comprehensive Online Help
can be opened from anywhere in the program by pressing “F1” or clicking the “Help” button.
l Help for the FRITZ! ISDN Communications Software. In
all FRITZ! modules you can open the detailed Online
Help by pressing “F1” or clicking the “Help” button.
l Help files for the AVM system drivers. If you install an
AVM system driver, such as the AVM DSL NDIS WAN
CAPI Driver, a shortcut to the corresponding Help file is
FRITZ!Card DSL – 6 Support 41
Page 42
AVM Data Call Center
l The FRITZ! ISDN Communications Software manual. A
AVM Data Call Center
The AVM Data Call Center (ADC) offers access to the latest information and updates free of charge. The ADC can be
reached over the URL of the AVM home page:
www.avm.de/en
In the Internet AVM offers detailed information and updates
free of charge:
l The “Products” category provides detailed information
created on your desktop. The Help files can also be
found in the folders SOFTWARE\CAPIPORT\
CAPIPORT.<OPERATING SYSTEM> on the CD.
PDF version is in the SOFTWARE\INFO folder on the
FRITZ!Card DSL CD. If you need to install the Acrobat
Reader to read the PDF file, you can do so using the installation program included in the SOFTWARE\INFO
folder on the CD.
about all AVM products as well as announcements of
new products and product versions.
l From the “Service” category the FAQs may be accessed.
These lists of Frequently Asked Questions along with
their answers present concrete support suggestions
and tips.
l The current driver software for all AVM ISDN-Controllers
can be downloaded from the “Download” section.
42 FRITZ!Card DSL – 6 Support
Page 43
Assistance from FRITZ!Card DSL Support
6.2 Assistance from FRITZ!Card DSL
Support
Please use the information sources listed above before contacting FRITZ!Card DSL Support!
For direct assistance, AVM offers FRITZ!Card DSL Support,
which helps when problems arise during installation and the
first steps of operation with FRITZ!Card DSL and FRITZ!web
DSL. The Support desk can be reached from the Internet.
If you have connection problems, try to narrow them down
first. Proceed as follows:
l Open the ADSLWatch program if you are having prob-
lems with ADSL connections. This enables you to check
the state of the connection. See also the section “The
Diagnostic Program ADSLWatch” on page 30.
Support Via the Internet
Support requests may be submitted to AVM via the AVM
home page. Please use the Support form at
www.avm.de/en/service/support
Support by Fax
If necessary, you can reach FRITZ!Card DSL Support at the fax
number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax:
l An e-mail address or fax number at which you can be
reached.
l Personal data like your name and address.
l The Product Identification Code, printed on the back of
the CD envelope. Support staff will always check this
number to ensure that you are a registered user.
l Which operating system are you using (e.g., Windows
Me or Windows 2000)?
FRITZ!Card DSL – 6 Support 43
Page 44
Assistance from FRITZ!Card DSL Support
l
Is your ADSL/ISDN-Controller FRITZ!Card DSL operating
at a PBX?
l At what step of the installation or in which application
does an error message appear? What is the exact wording of the message?
l Which software are you having problems with? What is
the exact wording of any error messages?
l Include the version number and build of the driver
used. The version number and build are included in the
README file.
– In the operating systems Microsoft Windows Me/98,
the README file can be accessed from the “AVM”
program group.
– In the operating systems Microsoft Windows XP and
2000, the README file is located in the folder
WINDOWS.2K or WINDOWS.XP, respectively, on the
FRITZ!Card DSL CD.
44 FRITZ!Card DSL – 6 Support
Page 45
Index
A
administrator rights 15, 16
ADSL
cables 7
connection to 11
line 36
parallel to ISDN 36
ADSL/ISDN-Controller
functional principle 39
ADSLWatch 30
ATM 30
automatic timeout, FRITZ!web DSL 26
AVM Data Call Center 42
, 31, 39
C
CAPI 2.0 34
connection dialing 25
connection icons 25
D
Declaration of CE Conformity 47
default gateway 28
default provider 24
diagnostic information 30
directives and norms 47
DNS server 28
documentation 41
driver signature options 17
DSL Assistant 32
F
features 26
FRITZ!
ISDN modules 34
software for ISDN 33
Using ISDN Services with 35
FRITZ! modules 34
FRITZ!Card DSL
at the ADSL/ISDN connection 37
installing 10
FRITZ!web DSL
dial connection 25
features 26
in the network 28
into the Internet with 24
FRITZ!web DSL Network Sharing 28
G
gateway computer 29
I
inactivity
automatic timeout 26
information 41
installation
ADSL software 17
errors 19
FRITZ! ISDN communications
software 18
FRITZ!Card DSL in addition to an ISDN-
Controller 8
in Windows 2000 16
in Windows 98 14
in Windows Me 13
in Windows XP 15
Individual software
components 20
IP address 28
ISDN
line 37
modules
Address Book 34
FRITZ!data 34
FRITZ!fax 34
FRITZ!fon 34
FRITZ!vox 34
FRITZ!web 34
FRITZ!Card DSL – Index 45
Page 46
L
Log
FRITZ!web DSL 26
M
Multiple Subscriber Numbers
FRITZ! modules 35
Multiple Subscriber Numbers
(MSNs) 37
P
prerequisites for installation 8
Product Identification Code 43
R
redialing 27
removing
driver software in Windows
2000 22
driver software in Windows XP 21
22
software components in Windows XP
and 2000 22
Windows Me and 98 21
,
S
S0 interface 37
service indicator 38
settings
FRITZ!web DSL 27
splitter 36
support 43
system drivers 6, 12
, 37
T
TAPI Applications 20
TCP/IP network 28
TCP/IP properties 28
timer bar 26
U
updates 41, 42
46 FRITZ!Card DSL – Index
Page 47
Declaration of CE Conformity
The manufacturer AVM GmbH
Address Alt-Moabit 95
D-10559 Berlin
herewith declares that the product
Type ADSL-/ISDN-Controller
Product FRITZ!Card DSL
complies to the following directives:
l 1999/5/EEC R&TTE Directive:
Radio Equipment and Telecommunikations Terminal Equipment
l 89/336/EEC EMC Directive:
Elektromagnetic Compatibility
l 73/23/EEC Low Voltage Directive:
Electrical equipment designed for use
within certain voltage limits
The following norms were consulted to assess conformity:
l CTR 3/1998.06.17
l EN 55022/9.98 Class B
EN 55024/9.98
l EN 60950/1992+A1+A2+A3+A4+A11
EN 41003/1998
The CE symbol confirms that this product conforms with the
above mentioned norms and regulations.
Berlin, 16/03/2000 Peter Faxel, Technical Direktor
FRITZ!Card DSL – Declaration of CE Conformity 47
Loading...