Page 1
Installation Guide
Avigilon™ H4 HD Bullet Camera Models:
H4A-BO1-IR, H4A-BO2-IR
Page 2
Important Safety Information
This manual provides installation and operation information and precautions for the use of this camera. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future use.
The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
l Installation must be performed by qualified personnel only, and must conform to all local codes.
l This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 12 VDC or 24 VAC, 13 W min. or Power over Ethernet (PoE), rated 48
VDC, 13 W min.
l Any external power supply connected to this product may only be connected to another Avigilon product
of the same model series. External power connections must be properly insulated.
l Do not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury or damage to the camera.
l Do not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure may
cause permanent damage to the image sensor.
l Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
l Do not subject the cables to excessive stress, heavy loads or pinching.
l Do not open or disassemble the device. There are no user serviceable parts.
l Refer all servicing to qualified personnel. Servicing may be required when the device has been damaged
(such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate
normally, or has been dropped.
l Do not use strong or abrasive detergents when cleaning the device body.
l Use only accessories recommended by Avigilon.
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Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
l Reorient or relocate the receiving antenna.
l Increase the separation between the equipment and the receiver.
l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
l Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment.
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Legal Notices
©2016,Avigilon Corporation. All rights reserved. All rights reserved. AVIGILON, the AVIGILON logo, and
AVIGILONCONTROL CENTER are trademarks of Avigilon Corporation. Other product names mentioned herein
may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each
trademark in this document is not a disclaimer of ownership of the related trademark. Avigilon Corporation
protects its innovations with patents issued in the United States of America and other jurisdictions worldwide:
http://www.avigilon.com/patents Unless stated explicitly and in writing, no license is granted with respect to any
copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or its
licensors.
Disclaimer
This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither
Avigilon Corporation nor any of its affiliated companies guarantees the completeness or accuracy of the
information contained in this document and is not responsible for your use of, or reliance on, the information.
Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages)
caused by reliance on the information presented herein.
Avigilon Corporation
http://www.avigilon.com
PDF-H4ABO-A
Revision: 1 - EN
20160111
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Table of Contents
Overview 1
Mounting Bracket View 1
Rear View 2
Front View 3
Configuration Panel View 4
Side View 5
Installation 6
Camera Package Contents 6
Precautions for Installing Near Salt Water 6
Installation Steps 6
Mounting and Aiming Video Analytics Cameras 7
Preparing the Camera for Mounting 7
(Optional) Removing the Sun Shroud 8
Reinstalling the Sun Shroud 8
Connecting Cables 9
Mounting the Camera 9
Removing the Configuration Panel Cover 10
(Optional) Using the USB Wifi Adapter 11
Assigning an IP Address 11
Accessing the Live VideoStream 11
Aiming the Camera 11
(Optional) Configuring Onboard SD Card Storage 12
Zooming and Focusing the Camera 12
Configuring the Camera 12
For More Information 13
Connecting to Power and External Devices 14
LED Indicators 16
Resetting to Factory Default Settings 17
Setting the IP Address Using the ARP/Ping Method 18
Specifications 19
Limited Warranty & Technical Support 21
v
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Overview
Mounting Bracket View
1. Camera Mounts
Points for installing the camera to the mounting bracket.
2. Mounting Hook Slots
Points to hold the camera to the mounting bracket while connecting the required cables.
3. Mounting Holes
Holes for securing the mounting bracket to the mounting surface.
Overview 1
Page 7
Rear View
1. Ethernet Port
Accepts an Ethernet connection to a network. Server communication and image data transmission occurs
over this connection. Also receives power when it is connected to a network that provides Power over
Ethernet.
2. Camera Mounting Screws
Screws for mounting the camera to the mounting bracket.
3. Se rial Number Tag
Device information, product serial number and part number label.
4. Mounting Hooks
Hooks to attach the camera to the mounting bracket while connecting the required cables.
5. Power and I/O Cables
Cables for connecting the camera to auxiliary power and I/O devices. For more information, see
Connecting to Power and External Devices on page 14
2 Rear View
Page 8
Front View
1. IR Illuminators
Provides scene illumination in the IR spectrum.
2. Configuration Panel Cover
Covers the configuration panel. For more information on the configuration panel, see the Configuration
Panel View on the next page .
Front View 3
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Configuration Panel View
1. SD Card Slot
Accepts an SD card for onboard storage.
2. Link LED
Indicates if there is an active connection in the Ethernet port.
3. Connection Status LED
Provides information about camera operation. For more information, see LED Indicators on page 16
4. Micro USB Port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wifi Adapter.
4 Configuration Panel View
Page 10
Side View
1. Sun Shroud
An adjustable cover to help protect the lens against glare from the sun.
2. Mount Arms
Adjustable mount arms for positioning the camera.
3. Adjustment Screws
Provides a locking mechanism for the mount arm.
SideView 5
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Installation
Camera Package Contents
l Avigilon H4 HD Bullet Camera
l Mounting template sticker
l 4 screws and anchors for solid walls
Precautions for Installing Near Salt Water
Salt environments are hard on camera paint and external appearances but the camera's functionality will not be
affected if the cameras are installed as described in this guide.
Follow these precautions to avoid camera issues when installing in a salt heavy environment:
l Use mounting accessories offered by Avigilon. All Avigilon accessories are tested to work with Avigilon
cameras in the rated environments.
l If you use a third-party accessory, you must ensure that the material is compatible with the finish of the
camera housing or galvanic corrosion may occur.
l Never pair steel mounting accessories with aluminum camera enclosures. Steel corrodes aluminum when
salt is introduced. The corrosion is an electrochemical reaction and will cause the corrosion to spread
across the entire camera body.
l Always insulate any camera surface that is in contact with another metal or conductive material. It is
recommended that you always isolate the mounting screws from the mounting surface and camera
housing with rubber or plastic shoulder washers.
Installation Steps
Complete the following steps to install the camera:
Mounting and Aiming Video Analytics Cameras 7
Preparing the Camera for Mounting 7
(Optional) Removing the Sun Shroud 8
Reinstalling the Sun Shroud 8
Connecting Cables 9
Mounting the Camera 9
Removing the Configuration Panel Cover 10
(Optional) Using the USB Wifi Adapter 11
Assigning an IP Address 11
Installation 6
Page 12
Accessing the Live VideoStream 11
Aiming the Camera 11
(Optional) Configuring Onboard SD Card Storage 12
Zooming and Focusing the Camera 12
Configuring the Camera 12
Mounting and Aiming Video Analytics Cameras
When installing an Avigilon video analytics camera, follow the listed mounting and aiming recommendations to
maximize the camera's analytics capabilities:
l The camera should be installed above 274 cm (9').
l The camera should tilt downwards no more than 45 degrees.
l The camera image should be level with the horizon line.
l The camera should be mounted to a stable surface to minimize the physical movement of the camera
after installation.
For more details, see Designing a Site for Video Analytics. The document is available in the eDocs app and on
the Avigilon website.
Preparing the Camera for Mounting
Perform the following procedure if you will be flush mounting the camera. If you will be mounting the camera
using an adapter accessory, refer to the accessory's installation manual for the proper installation procedure.
1. Use the mounting template to drill four mounting holes into the mounting surface.
2. If required, also drill the cable entry hole into the mounting surface then pull the required cables through
the cable entry hole.
7 Mounting and Aiming Video Analytics Cameras
Page 13
3. Fasten the mounting bracket to the mounting surface.
NOTE: It is recommended that silicone sealant be applied around the edge of the mounting bracket to
prevent moisture from entering the mounting surface.
4. Insert the mounting hooks on the rear of the camera into the mounting hook slots on the mounting
bracket, and let the camera hang.
(Optional) Removing the Sun Shroud
The sun shroud should only be removed when the camera is installed indoors and space is limited.
1. As you press down on the center of the sun shroud, pull up the corners of the shroud from one side of the
camera.
2. Use a T20 Pin-In Torx driver to unscrew and remove the sun shroud mount from the camera.
Reinstalling the Sun Shroud
1. Use a T20 Pin-In Torx driver to screw on the sun shroud mount.
2. Align one side of the sun shroud to the mount.
3. Press down on the center of the sun shroud and flex the edges up, then lower it into place.
(Optional) Removing the Sun Shroud 8
Page 14
Connecting Cables
Before connecting any cables, ensure that the cable connections are properly protected from moisture and
corrosion.
Enclose the cables in a watertight junction box such as the HD Bullet junction box (H4A-BO-JBOX1) to prevent
moisture from corroding the cable connections.
1. If there are external input or output devices that need to be connected to the camera (for example: door
contacts, relays, etc.), connect the devices to the camera's digital I/O connector cables. For more
information see Connecting to Power and External Devices on page 14.
2. If an external microphone and/or speakers need to be connected to the camera, connect the devices to
the camera's audio I/O cables. For more information, see Connecting to Power and External Devices on
page 14.
3. Connect power using one of the following methods:
oPower over Ethernet (PoE) Class 3 — If PoE is available, the camera LEDs will turn on.
oExternal Power — Connect an external 12 V DC or 24 V AC power source through the brown and
blue auxiliary power cables.
Important: Be careful not to connect power to the audio input cable, doing so will permanently
damage the camera. Both the audio input cable and auxiliary power cable are brown. To
distinguish the auxiliary power cable, it is labeled AUX PWR and has a thicker gauge.
4. Connect a network cable to the Ethernet Port (RJ-45 connector).
The Link LED will turn on once a network link has been established.
5. Check that the Connection Status LED indicates the correct state. For more information, see LED
Indicators on page 16.
Mounting the Camera
Once all the cable connections have been made, secure the camera to the mounting bracket.
9 ConnectingCables
Page 15
1. Tuck the extra lengths of cables into the cable entry hole.
2. Secure the camera to the mounting bracket:
a. Raise the camera until it covers the mounting bracket.
b. Use the camera mounting screws to fasten the camera to the bracket.
Removing the Configuration Panel Cover
1. Unscrew the configuration panel cover using a T20 Pin-In Torx driver.
Removingthe Configuration Panel Cover 10
Page 16
(Optional) Using the USB Wifi Adapter
If you have a USB Wifi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the camera's
mobile web interface.
After you connect to the wifi signal broadcast by the adapter, you can access the mobile web interface from any
mobile device using the following address:
http://camera.lan
For more information about configuring the camera from the mobile web interface see Avigilon USB Wifi Adapter
System User Guide.
NOTE: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wifi Adapter is plugged
in.
Assigning an IP Address
The camera automatically obtains an IP address when it is connected to a network.
NOTE: If the camera cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking
(Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
l The mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the USB
Wifi Adapter above
l Camera's web browser interface: http://<camera IP address>/
l Network Video Management software application (for example, Avigilon Control Center™).
l ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on page
18
NOTE: The default camera username is administrator with no password.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
l The mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the USB
Wifi Adapter above
l Web browser interface: http://< camera IP address>/
l Network Video Management software application (for example, the Avigilon Control Center software).
NOTE: The default camera username is administrator with no password.
Aiming the Camera
Reference the camera's live stream as you aim the camera.
1. To aim the camera, loosen the adjustment screws on the camera mount arm.
2. Rotate and move the camera and mount arm as required. Review the camera’s live video stream to help
aim the camera correctly.
11 (Optional) Using the USB Wifi Adapter
Page 17
3. In outdoor installations, the sun shroud should be set as far forward as possible without intruding on the
video image. Slide the sun shroud forward or back to protect the camera against glare from the sun.
4. Tighten the adjustment screws on the mount arm to secure the camera’s position.
5. In the camera web browser interface or the Avigilon Control Center software adjust the camera’s Image
and Display settings. You can set the zoom position, focus and change the image rotation.
(Optional) Configuring Onboard SD Card Storage
To use the camera’s onboard storage feature, you must insert an SD card into the SD card slot.
It is recommended that the SD card have a capacity of 8GB or more, and a write speed of class 6 or better. If the
SD card does not meet the recommended capacity or write speed, the performance of the onboard storage
may suffer and result in the loss of frames or footage.
1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in the orientation shown on the camera.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see the
Avigilon High Definition H.264 Camera Web Interface User Guide.
Zooming and Focusing the Camera
l In the camera web browser interface or the Avigilon Control Center Software, use the camera’s Image
and Display settings to zoom and focus the camera.
a. Use the zoom buttons to zoom the camera in or out.
b. Click Auto Focus to focus the lens.
c. If the preferred focus was not achieved, use the focus near and far buttons to adjust the focus.
Configuring the Camera
Once installed, use one of the following methods to configure the camera:
(Optional) Configuring Onboard SD Card Storage 12
Page 18
l If you have the USB Wifi Adapter, you can access the mobile web interface to configure the camera. For
more information, see Avigilon USB Wifi Adapter System User Guide.
l If you have installed multiple cameras, you can use the Avigilon Camera Configuration Tool to configure
common settings. For more information, see the Avigilon Camera Configuration Tool User Guide.
l If the camera is connected to the Avigilon Control Center, you can use the client software to configure the
camera. For more information see the Avigilon Control Center Client User Guide.
l If the camera is connected to a third-party network management system, you can configure the camera's
specialty features in the camera's web browser interface. For more information, see the Avigilon H.264
Web Interface User Guide.
For More Information
Additional information about setting up and using the device is available in the following guides:
l Avigilon Control Center™ Client User Guide
l Avigilon™ High Definition H.264 Web Interface User Guide
l Avigilon™ Camera Configuration Tool User Guide
l Avigilon™ USB Wifi Adapter System User Guide
The manuals are available on the Avigilon website: http://avigilon.com/support-and-downloads
13 For More Information
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Connecting to Power and External Devices
Important: Be careful not to connect power to the audio input cable, doing so will permanently damage the
camera. Both the audio input cable and auxiliary power cable are brown. To distinguish the auxiliary power
cable, it is labeled AUX PWR and has a thicker gauge.
NOTE: Do not perform the following procedure if Power over Ethernet (POE) is used.
If PoE is not available, the camera needs to be powered through the auxiliary power cables. The camera can be
powered from 12 V DC or 24 V AC. The power consumption information is listed in the product specifications.
To power the camera, connect the two power wires to the brown and blue auxiliary power cables. The
connection can be made with either polarity.
WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 12 VDC or 24 VAC, 13 W min. or PoE rated 48 VDC, 13
W min.
Power supplies and external devices are connected to the camera through the power and I/O cables. The
pinout for the I/O and power cables is shown in the following diagram:
1. Brown — Audio Input
2. Yellow — Audio Ground
3. Green — Audio Output
4. Grey — Relay Ground
5. Red — Relay Input
6. Pink — Relay Output
7. Purple — Reserved cable, do not connect.
Connectingto Power and External Devices 14
Page 20
8. White — Reserved cable, do not connect.
9. * — Relay
10. ** — Switch
11. M — Microphone
12. S — Speaker
13. AUX1 — Brown Auxiliary Power Cable
14. AUX2 — Blue Auxiliary Power Cable
15 Connecting to Power and External Devices
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LED Indicators
Once connected to the network, the Connection Status LED will display the progress in connecting to the
Network Video Management software.
The following table describes what the LEDs indicate:
Connection State
Obtaining IPAddress
Discoverable
Upgrading Firmware
Connected On Connected to the Network Video Management software.
Connection Status
LED
One short flash every
second
Two short flashes
every second
Two short flashes
and one long flash
every second
Description
Attempting to obtain an IP address.
Obtained an IPaddress but is not connected to the
NetworkVideo Management software.
Updating the firmware.
LEDIndicators 16
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Resetting to Factory Default Settings
If the camera no longer functions as expected, you can choose to reset the camera to its factory default settings.
Use the firmware revert button to reset the camera.
Figure 1: The firmware revert button in the Configuration Panel.
1. Ensure the camera is powered on.
2. Unscrew the configuration panel cover on the bottom of the camera.
3. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button for 3
seconds.
4. Screw the configuration panel cover back into place.
CAUTION — Do not apply excessive force. Inserting the tool too far will damage the camera.
17 Resettingto Factory Default Settings
Page 23
Setting the IP Address Using the ARP/Ping Method
Complete the following steps to configure the camera to use a specific IP address:
NOTE: The ARP/Ping Method will not work if the Disable setting static IP address through ARP/Ping method
check box is selected in the camera's web browser interface. For more information, see the Avigilon™ High
Definition H.264 Web Interface User Guide.
1. Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following commands:
a. arp -s <New Camera IP Address> <Camera MAC Address>
For example: arp -s 192.168.1.10 00-18-85-12-45-78
b. ping -l 123 -t <New Camera IP Address>
For example: ping -l 123 -t 192.168.1.10
3. Reboot the camera.
4. Close the Command prompt window when you see the following message:
Reply from <New Camera IP Address>: ...
Setting the IP Address Using the ARP/Ping Method 18
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Specifications
Camera
Audio Input/Output Line level input and output
H4A-BO1-IR:
l (1 – 3 MP models) 3-9 mm, F1.3, P-iris
Lens
Onboard Storage SD/SDHC/SDXC slot – minimum class 4; class 6 or better recommended
Network
Network 100Base-TX
Cabling Type CAT5
Connector RJ-45
ONVIF
Device Management
Protocols
Security
Streaming Protocols
l (5 – 8 MP models) 4.3-8 mm, F1.8, P-iris
H4A-BO2-IR:
l (1 – 5 MP models) 9-22 mm, F1.6, P-iris
ONVIF compliance version 1.02, 2.00, Profile S (www.onvif.org).
Compliant with version 2.2.0 of the Analytics Service Specification (bounding boxes and
scene descriptions not available with third-party VMS)
SNMP v2c
SNMP v3
Password protection, HTTPS encryption, digest authentication, WS authentication, user
access log, 802.1x port based authentication.
IPv4, HTTP, HTTPS, SOAP, DNS, NTP, RTSP, RTCP, RTP, TCP, UDP, IGMP, ICMP, DHCP,
Zeroconf, ARP, RTP/UDP, RTP/UDP multicast, RTP/RTSP/TCP, RTP/RTSP/HTTP/TCP,RTP/
RTSP/HTTPS/TCP, HTTP
Mechanical
Dimensions
L x W x H
Weight
Body Aluminum
Housing Surface mount, vandal resistant
Finish Powder coat, RAL 9003
Adjustment Range ±175° pan, ±90° tilt, ±175° azimuth
Cable Length 45 cm (17.72”)
Electrical
Power Consumption 13 W
Power Source VDC: 12 V +/- 10%, 13 W min
19 Specifications
126 mm x 280 mm x 91 mm (4.97” x 11.04” x 3.58”)
Camera – 1.71 kg (3.77 lbs)
Mounting bracket – 0.21 kg (0.46 lbs)
Page 25
VAC: 24 V +/- 10%, 19 VA min
PoE: IEEE802.3af Class 3
RTC Backup Battery 3V manganese lithium
Environmental
-40 °C to +55 °C (-40 °F to 131 °F)
Operating
Temperature
8.0 MP model — -35 °C to 50 °C (-31 °F to 122 °F)
NOTE: IR illuminators will not turn on if the temperature is 45 °C (113 °F) or higher.
Storage
Temperature
-10 °C to +70 °C (14 °F to 158 °F)
Humidity 0-95% non-condensing
Certifications
UL
cUL
Certifications
CE
ROHS
WEEE
RCM
UL 60950-1
Safety
CSA 60950-1
IEC/EN 60950-1
IEC 62471
IK10 Impact Rating
Environmental
Meets IEC 60529 IP66 Weather Rating
IEC/UL/CSA 60950-22
FCC Part 15 Subpart B Class B
EN 55022 Class B
Electromagnetic
Emissions
IC ICES-003 Class B
EN 61000-6-3
EN 61000-3-2
EN 61000-3-3
Electromagnetic
Immunity
Specifications 20
EN 55024
EN 61000-6-1
Page 26
Limited Warranty & Technical Support
Avigilon warrants to the original consumer purchaser, that this product will be free of defects in material and
workmanship for a period of 3 years from date of purchase.
The manufacturer’s liability hereunder is limited to replacement of the product, repair of the product or
replacement of the product with repaired product at the discretion of the manufacturer. This warranty is void if
the product has been damaged by accident, unreasonable use, neglect, tampering or other causes not arising
from defects in material or workmanship. This warranty extends to the original consumer purchaser of the
product only.
AVIGILON DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO
THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Avigilon, its distributors, dealers, agents or
employees shall create another warranty or modify this warranty. This warranty states Avigilon’s entire liability
and your exclusive remedy against Avigilon for any failure of this product to operate properly.
In no event shall Avigilon be liable for any indirect, incidental, special, consequential, exemplary, or punitive
damages whatsoever (including but not limited to, damages for loss of profits or confidential or other information,
for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including of good faith
or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising from the use
of or inability to use the product, even if advised of the possibility of such damages. Since some jurisdictions do
not allow the above limitation of liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from
jurisdiction to jurisdiction.
Warranty service and technical support can be obtained by contacting Avigilon Technical Support by phone at
1.888.281.5182 or via email at support@avigilon.com.
21 Limited Warranty & Technical Support
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