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Installation Guide
Avigilon™ High Definition H.264 IP Dome Camera Models:
H3-DC1, H3-DC2, H3A-DC1 and H3A-DC2
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Important Safety Information
This manual provides installation and operation information and precautions for the use of this camera. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future use.
The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
l Do not use near water or expose to dripping or splashing.
l Do not place objects filled with liquids above the device.
l Do not expose to rain or moisture.
l For indoor use only.
l If used outdoors, an approved outdoor mounting adapter or enclosure is required. Consult with Avigilon
for more information.
l Installation must be performed by qualified personnel only, and must conform to all local codes.
l This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 12 VDC or 24 VAC, 6 W min. or Power over Ethernet (PoE), rated 48 VDC,
6 W min.
l Any external power supply connected to this product may only be connected to another Avigilon product
of the same model series. External power connections must be properly insulated.
l Do not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury or damage to the camera.
l Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
l Do not subject the cables to excessive stress, heavy loads or pinching.
l Do not open or disassemble the device. There are no user serviceable parts.
l Refer all servicing to qualified personnel. Servicing may be required when the device has been damaged
(such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate
normally, or has been dropped.
l Do not use strong or abrasive detergents when cleaning the device body.
l Use only accessories recommended by Avigilon.
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Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
l Reorient or relocate the receiving antenna.
l Increase the separation between the equipment and the receiver.
l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
l Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment.
Legal Notices
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©2012 -2015,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, and AVIGILON
CONTROL CENTER are trademarks of Avigilon Corporation. Other product names mentioned herein may be the
trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this
product or its packaging is not a disclaimer of ownership of the related trademark. Unless expressly granted in
writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other
intellectual property rights of Avigilon Corporation or its licensors.20150820
Disclaimer
This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Neither Avigilon Corporation nor any of its affiliated companies guarantees the completeness or
accuracy of the information contained in this document and is not responsible for your use of, or reliance on, the
information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential
damages) caused by reliance on the information presented herein.
Avigilon Corporation
http://www.avigilon.com
920-0085A
Revision: 6 - EN
20150820
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Table of Contents
Overview 1
Cover View 1
Bottom View 2
Front View 3
Rear View 4
Installation 5
Required Tools and Materials 5
Camera Package Contents 5
Installation Steps 5
Removing the Dome Cover 5
Mounting the Dome Camera 6
Connecting Cables 7
Assigning an IP Address 8
Accessing the Live VideoStream 8
Aiming the Dome Camera 8
(Optional) Configuring Onboard Storage 8
Installing the Dome Cover 9
Focusing the DomeCamera 9
For More Information 9
Cable Connections 10
Connecting External Power 10
Connecting to External Devices 10
Connecting to Microphones, Speakers and Video Monitors 11
LED Indicators 13
Resetting to Factory Default Settings 14
Setting the IP Address Using the ARP/Ping Method 15
Cleaning 16
Dome Bubble 16
Body 16
Specifications 17
Limited Warranty & Technical Support 19
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Overview
Cover View
1. Dome Cover
Vandal proof dome cover.
2. Tamper Resistant Screws
Torx captive screws to fix the dome cover to the base.
Overview 1
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Bottom View
1. Cable Entry Hole
An entry hole for network, power and I/O cables.
2. Ceiling Panel Clamps
Clamps for securing the dome camera to the ceiling panel.
3. Se rial Number Tag
Product serial number and part number label.
2 Bottom View
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Front View
1. Azimuth Control
Provides adjustment of the image angle.
2. Tilt Lock Thumb Screws
Provides a locking mechanism for the image tilt adjustment.
3. Pan Lock Thumb Screws
Provides a locking mechanism for the image pan adjustment.
4. I/O Connector Block
Provides connections to external input/output devices.
5. Audio/Video Connector
Accepts a mini-jack connector (3.5 mm).
6. Power Connector Block
Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity. Only
required when Power over Ethernet is not available.
7. Ethernet Port
Front View 3
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Accepts an Ethernet connection to a network. Server communication and image data transmission occurs
over this connection. Also receives power when it is connected to a network that provides Power over
Ethernet.
8. Connection Status LED
Provides information about device operation. For more information, see LED Indicators on page 13
9. Link LED
Indicates if there is an active connection in the Ethernet port.
Rear View
1. SD Card Slot
Accepts an SD card for onboard storage.
4 Rear View
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Installation
Required Tools and Materials
l Small slotted screwdriver with 5/64” or 2 mm blade width — for connecting power when not using Power
over Ethernet.
Camera Package Contents
Ensure the package contains the following:
l Avigilon™ High Definition IP Dome Camera
l Terminal block
l T20 Torx key
l Hole template sticker
l Rubbet Grommet
Installation Steps
Complete the following steps to install the device:
Removing the Dome Cover 5
Mounting the Dome Camera 6
Connecting Cables 7
Assigning an IP Address 8
Accessing the Live VideoStream 8
Aiming the Dome Camera 8
(Optional) Configuring Onboard Storage 8
Installing the Dome Cover 9
Focusing the DomeCamera 9
Removing the Dome Cover
Remove the dome cover by loosening the screws that fix the cover to the base. The Torx key included with the
dome camera can be used to loosen the screws.
NOTE: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may affect the
overall image quality. Try not to touch the dome bubble and keep the protective cover on the bubble until after
Installation 5
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the installation is complete.
Mounting the Dome Camera
CAUTION — This camera is designed for indoor use only.
Perform the following steps to mount the dome camera to the ceiling:
1. Use the hole template to cut a 140 mm (5.5”) hole in a ceiling panel.
2. Pull the required cables through the grommet.
3. Install the grommet in the dome camera's cable entry hole.
4. Insert the dome camera into the hole.
5. Tighten the two clamping screws until the dome camera is secured to the ceiling.
Over-tightening the clamping screws may cause damage to the ceiling or in-ceiling mount.
6 Mounting the Dome Camera
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CAUTION — The ceiling material must be able to sustain a minimum of 0.6 kg (1.2 lbs).
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.
To connect the cables required for proper operation, complete the following:
1. If external input or output devices are part of the installation (for example: door contacts,relays, etc),
connect the devices to the I/O Terminals.
2. If an external microphone or external video monitor needs to be connected to the camera, connect the
devices to the camera Audio/Video Connector.
3. Connect a network cable to the camera’s Ethernet Port (RJ-45 connector).
oWrap the cable once around the interior base of the dome housing before you make the
connection. This will ensure the cable connector is not over-stressed and cause poor video
performance.
oThe Link LED will turn on once a network link has been established.
4. Connect power using one of the following methods:
oPower over Ethernet (PoE) Class 3 — If PoE is available, the LEDs will turn on.
oExternal Power — Connect an external 12 V DC or 24 V AC power source to the power connector
block.
5. Check that the Connection Status LED indicates the correct state. For more information, see LED
Indicators on page 13.
ConnectingCables 7
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Assigning an IP Address
The camera automatically obtains an IP address when it is connected to a network.
NOTE: If the camera cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking
(Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
l Camera's web browser interface: http://<camera IP address>/
l ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on page
15
l Network Video Management software application (for example, Avigilon™ Control Center).
NOTE: The default camera username is admin and the default password is admin.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
l Web browser interface: http://<IP address>/
l Network Video Management software application (for example, the Avigilon Control Center software).
NOTE: The default camera username is admin and the default camera password is admin.
Aiming the Dome Camera
1. Loosen the pan and tilt lock screws on the camera.
2. Turn the lens to the desired direction by panning and tilting the lens.
3. Once satisfied, tighten the pan and tilt lock screws to secure the dome camera’s position.
4. Rotate the azimuth control ring to set the image to the correct angle.
5. In the Camera Installation Tool or camera web browser interface, adjust the camera’s Image and Display
settings. From either applications, you can set the desired zoom position, and change the image rotation.
(Optional) Configuring Onboard Storage
To use the camera’s onboard storage feature, you must insert an SD card into the SD card slot.
It is recommended that the SD card have a capacity of 8GB or more, and a write speed of class 6 or better. If the
SD card does not meet the recommended capacity or write speed, the performance of the onboard storage
may suffer and result in the loss of frames or footage.
1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in the orientation shown on the camera.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see the
Avigilon High Definition H.264 Camera Web Interface User Guide.
8 Assigningan IP Address
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Installing the Dome Cover
1. Rotate the black shield located inside the dome bubble so that it does not block the camera’s field of
view.
2. Attach the dome cover to the base by tightening the screws with the provided Torx key.
3. Remove the plastic cover on the dome bubble.
Focusing the DomeCamera
NOTE: Ensure this procedure is performed after the dome cover is installed, so the focus shift caused by the
dome bubble’s refraction can be accomodated.
l In the Camera Installation Tool or camera web browser interface, use the camera’s Image and Display
settings to focus the camera lens.
a. Click the Auto Focus button to focus the lens.
b. If the desired focus was not achieved, use the focus near and far buttons to adjust the focus.
CAUTION — Do not attempt to adjust the focus and zoom on the camera manually or the camera lens
may become damaged
For More Information
Additional information about setting up and using the device is available in the following guides:
l Avigilon™ Control Center Client User Guide
l Avigilon™ High Definition H.264 Web Interface User Guide
The manuals are available on the Avigilon website: http://avigilon.com/support-and-downloads
Installing the Dome Cover 9
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Cable Connections
Connecting External Power
NOTE: Do not perform this procedure if Power over Ethernet (POE) is used.
If PoE is not available, the device needs to be powered through the removable power connector block. Refer to
the diagrams in this guide for the location of the power connector block.
The device can be powered from 12 V DC or 24 V AC. The power consumption information is listed in the
product specifications.
To connect power to the power connector block, complete the following steps:
1. Remove the power connector block from the device.
2. Remove the insulation from ¼” (6mm) of the power wires. Do not nick or damage the wires.
3. Insert the two power wires into the two terminals on the power connector block. The connection can be
made with either polarity.
Use a small slotted (5/64” or 2mm blade width) screwdriver to loosen and tighten the terminals.
4. Attach the power connector block back into the receptacle on the device.
WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 12 VDC or 24 VAC, 6 W min. or PoE rated 48 VDC, 6
W min.
Connecting to External Devices
External devices are connected to the device through the I/O terminal. The pinout for the I/O terminal is shown in
the following diagram:
10 Cable Connections
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1. Ground
2. Input — To activate, connect the Input to the Ground pin. To deactivate, leave disconnected or apply
between 3-15 V.
3. Output — When active, Output is internally connected with the Ground pin. Circuit is open when inactive.
Maximum load is 25 VDC, 120 mA.
4. * — Relay
5. ** — Switch
Connecting to Microphones, Speakers and Video Monitors
The camera can be connected to an external microphone, speaker and video monitor through the audio/video
connector. The connector is a mini-jack (3.5 mm), and the pinout for it is shown in the following diagram.
NOTE: The camera only supports line level mono audio input and an NTSC or PAL video output.
The video output signal is determined by the camera flicker control setting. When the camera flicker control is
set to 60 Hz, the video output signal is NTSC. When the flicker control is set to 50 Hz, the video output signal is
PAL. Use the Camera Installation Tool to configure the camera’s flicker control in the Image and Display setup.
Connectingto Microphones, Speakers and Video Monitors 11
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Figure 1: Min i-jack audio video connector
1. Audio IN
2. Composite Video OUT
3. GND
4. Audio OUT
12 Connectingto Microphones, Speakers and Video Monitors
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LED Indicators
Once connected to the network, the Connection Status LED will display the progress in connecting to the
Network Video Management software.
The following table describes what the LEDs indicate:
Connection State
Obtaining IPAddress
Discoverable
Upgrading Firmware
Connected On Connected to the Network Video Management software.
Connection Status
LED
One short flash every
second
Two short flashes
every second
Two short flashes
and one long flash
every second
Description
Attempting to obtain an IP address.
Obtained an IPaddress but is not connected to the
NetworkVideo Management software.
Updating the firmware.
LEDIndicators 13
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Resetting to Factory Default Settings
If the camera no longer functions as expected, you can choose to reset the camera to its factory default settings.
Use the firmware revert button to reset the camera.
Figure 2: The firmware revert button on the side of the dome camera.
1. Disconnect power from the device.
2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button.
3. While continuing to hold the button, power the device.
Release the button after three seconds.
CAUTION — Do not apply excessive force. Inserting the tool too far will damage the device.
14 Resetting to Factory Default Settings
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Setting the IP Address Using the ARP/Ping Method
Complete the following steps to configure the camera to use a specific IP address:
1. Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following commands:
a. arp -s <New Camera IP Address> <Camera MAC Address>
For example: arp -s 192.168.1.10 00-18-85-12-45-78
b. ping -l 123 -t <New Camera IP Address>
For example: ping -l 123 -t 192.168.1.10
3. Reboot the camera.
4. Close the Command prompt window when you see the following message:
Reply from <New Camera IP Address>: ...
Setting the IP Address Using theARP/Ping Method 15
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Cleaning
Dome Bubble
If the video image becomes blurry or smudged in areas, it may be because the dome bubble requires cleaning.
To clean the dome bubble:
l Use hand soap or a non-abrasive detergent to wash off dirt or finger prints
l Use a microfiber cloth or non-abrasive fabric to dry the dome bubble.
Important: Failure to use the recommended cleaning materials may result in a damaged or scratched dome
bubble that will negatively impact image quality and result in unwanted IR light reflecting into the lens.
Body
l Use a dry or lightly dampened cloth to clean the camera body.
Do not use strong or abrasive detergents.
16 Cleaning
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Specifications
Camera
Audio Input Line input, A/V mini-jack (3.5 mm)
Video Output NTSC/PAL, A/V mini-jack (3.5 mm)
H3-DC1: 3-9mm, F1.2, P-iris
Lens
H3-DC2: 9-22mm, F1.6, P-Iris
Onboard Storage SD/SDHC/SDXC slot – minimum class 4; class 6 or better recommended
Network
Network 100Base-TX
Cabling Type CAT5
Connector RJ-45
ONVIF compliance version 1.02, 2.00, Profile S (www.onvif.org)
API
Security
Streaming Protocols
Mechanical
Dimensions ØxH 165 mm x 130 mm (6.5” x 5.1”)
Weight 0.56 kg (1.2 lb)
Dome Bubble Polycarbonate, clear
Body Plastic
Housing Recessed mount, tamper resistant
Finish Plastic, RAL 9003
Adjustment Range 360° pan, 180° tilt, 180° azimuth
Electrical
Power Consumption 5 W
H3A models are also compliant with version 2.2.0 of the Analytics Service Specification
(bounding boxes and scene descriptions not available with third-party VMS)
Password protection, HTTPS encryption, digest authentication, WS authentication, user
access log, 802.1x port based authentication.
IPv4, HTTP, HTTPS, SOAP, DNS, NTP, RTSP, RTCP, RTP, TCP, UDP, IGMP, ICMP, DHCP,
Zeroconf, ARP RTP/UDP, RTP/UDP multicast, RTP/RTSP/TCP,
RTP/RTSP/HTTP/TCP,RTP/RTSP/HTTPS/TCP, HTTP
VDC: 12 V +/- 10%, 6 W min
Power Source
Power Connector 2-pin terminal block
RTC Backup Battery
Specifications 17
VAC: 24 V +/- 10%, 8 VA min
PoE: IEEE802.3af Class 3 compliant
3V Manganese Lithium
(models with onboard storage only)
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Environmental
Operating
Temperature
Storage
Temperature
-10 °C to +50 °C (14 °F to 122 °F)
-10 °C to +70 °C (14 °F to 158 °F)
Humidity 0-95% non-condensing
Certifications
UL
cUL
CE
Certifications
ROHS
WEEE
RCM
EAC
KC (C-H3A-DC models only)
UL 60950-1
Safety
CSA 60950-1
IEC/EN 60950-1
FCC Part 15 Subpart B Class B
EN 55022 Class B
Electromagnetic
Emissions
IC ICES-003 Class B
EN 61000-6-3
EN 61000-3-2
EN 61000-3-3
Electromagnetic
Immunity
EN 55024
EN 61000-6-1
18 Specifications
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Limited Warranty & Technical Support
Avigilon warrants to the original consumer purchaser, that this product will be free of defects in material and
workmanship for a period of 3 years from date of purchase.
The manufacturer’s liability hereunder is limited to replacement of the product, repair of the product or
replacement of the product with repaired product at the discretion of the manufacturer. This warranty is void if
the product has been damaged by accident, unreasonable use, neglect, tampering or other causes not arising
from defects in material or workmanship. This warranty extends to the original consumer purchaser of the
product only.
AVIGILON DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO
THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Avigilon, its distributors, dealers, agents or
employees shall create another warranty or modify this warranty. This warranty states Avigilon’s entire liability
and your exclusive remedy against Avigilon for any failure of this product to operate properly.
In no event shall Avigilon be liable for any indirect, incidental, special, consequential, exemplary, or punitive
damages whatsoever (including but not limited to, damages for loss of profits or confidential or other
information, for business interruption, for personal injury, for loss of privacy, for failure to meet any duty including
of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising
from the use of or inability to use the product, even if advised of the possibility of such damages. Since some
jurisdictions do not allow the above limitation of liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from
jurisdiction to jurisdiction.
Warranty service and technical support can be obtained by contacting Avigilon Technical Support by phone at
1.888.281.5182 or via email at support@avigilon.com.
Limited Warranty & Technical Support 19
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