Avigilon AMAG Symmetry 7 Integration User Manual

Avigilon Control Center 5
System Integration Guide

with AMAG Symmetry™ Security Management System 7.0

INT-AMAG-C-Rev2

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INT-AMAG-C: 2014-04-09

Revision: 2

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Upgrading the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

From Avigilon Control Center 4 . . . . . . . . . . . . . . . . 2

From AMAG SMS 6.2 . . . . . . . . . . . . . . . . . . . . . . . . . 3

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Adding an Integration User in AMAG . . . . . . . . . . . . . . . . . . . . 4

Adding an Integration User in Avigilon . . . . . . . . . . . . . . . . . . 4

Setting Up Gateway Alarms in Avigilon . . . . . . . . . . . . . . . . . . 4

Setting Up the Video Integration . . . . . . . . . . . . . . . . . . 5

Assigning Logical IDs to Cameras . . . . . . . . . . . . . . . . . . . . . . 5

Adding Avigilon Recorder and Cameras to SMS . . . . . . . . . .6

Avigilon AMAG Alarm Gateway . . . . . . . . . . . . . . . . . . . 7

Configuring Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Mapping Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Backing Up Mapped Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Restoring Mapped alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Using the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Monitoring Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Monitoring Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Cannot Add Avigilon Cameras to SMS . . . . . . . . . . . . . . . . . . 12

Purged Avigilon Alarms Still Present in SMS . . . . . . . . . . . . . 13

Mapped Avigilon Alarms Displayed As Unknown . . . . . . . . 13

Cannot Save Changes in the Configuration Tool . . . . . . . . . 14

Avigilon Control Center 5 System Integration Guide with AMAG SMS

Introduction

The AMAG Symmetry™ Security Management System (SMS) and Avigilon Control Center
software integration allows for the two systems to combine alarm monitoring abilities. The
integration includes:

• The Alarm Mapping Gateway software that enables alarms created in the
Avigilon Control Center software to be mapped to specific device commands
in the SMS software.

• The Video Integration software that allows you to monitor Avigilon cameras in
the SMS software.

Both parts of the integration can be used together or separately.

What’s New

• Updated Alarm Mapping Gateway software for Avigilon Control Center 5

• Improved alarm mapping workflow

• Reduced downtime when updating alarm mappings

Requirements

Vendor Requirements

Avigilon Control Center Server Software 5.0 or later

Avigilon Avigilon Third Party Integration License:

Avigilon Avigilon AMAG software integration:

ACC5-AMAG-SMTRY

AmagSMSGateway70-5.0.2.30.exe

Installer includes:

• Alarm Mapping Gateway software

• Video Integration software
The file can be downloaded at

http://avigilon.com/support-and-downloads/for-soft­ware/acc-integration-and-plug-in-downloads/

AMAG Symmetry SMS Server software 7.0.1

For the Alarm Mapping Gateway software only:

AMAG Symmetry XML Open Integration Module 7.0.1

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Avigilon Control Center 5 System Integration Guide with AMAG SMS

AMAG SMS SDK License:

XML-DEV-KIT-V7.0.1

For the Video Integration software only:

AMAG SMS Video Integration License:

VID-CAM-xxx-V7

For More Information

For more detailed information about the procedures outlined in this guide, refer to the
specific software documentation.

• Avigilon Control Center Client User Guide

• Avigilon Control Center Server User Guide

• SMS Software User’s Guide

• Security Management System Online Help

Installation

Upgrading the Integration

From Avigilon Control Center 4

If you are upgrading to this version of the Avigilon AMAG integration software, be aware
that this version of the integration is only compatible with Avigilon Control Center 5.

NOTE: To preserve all of your current integration settings, you must upgrade to Avigilon

Control Center 5 and make sure all servers in the Site can be accessed by the
integration. If a server is offline or inaccessible to the integration during the
upgrade, the integration settings for that server are lost.

It is recommended that you back up a copy of all the alarm mappings before you upgrade
the integration. The backup file for all previous versions of the integration software is
called GatewayParams.xml. Be aware that the backup file from this version onwards is
called
it into the integration. For more information, see Backing Up Mapped Alarms on page 11.

AlarmConfig.xml. Make sure the backup file is labeled correctly when you import

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