Avigilon ACC Mobile User Manual

User Guide

Avigilon™ Control Center Mobile

Version 1.4.0.2 for iOS

© 2011 -2014 Avigilon Corporation. All rights reserved. Unless expressly granted in writing, no license is granted
with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon
Corporation or its licensors.

AVIGILON is a registered and/or unregistered trademarks of Avigilon Corporation in Canada and other
jurisdictions worldwide. Other product names mentioned herein may be the unregistered and/ or registered
trademarks of their respective owners. ™ and ® are not used in association with each trademark in this document.

This manual has been compiled and published covering the latest product descriptions and specifications. The
contents of this manual and the specifications of this product are subject to change without notice. Avigilon
reserves the right to make changes without notice in the specifications and materials contained herein and shall
not be responsible for any damages (including consequential) caused by reliance on the materials presented,
including but not limited to typographical and other errors relating to the publication.

Avigilon Corporation
http://www.avigilon.com

Revised: 2014-05-15

UG-ACCMOBILE-iOS-D_Rev1

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Table of Contents

Introduction 1

Device Requirements 1

System Requirements 1

Getting Started 2

Adding a Gateway 2

Logging in to a Site 3

Accessing Cameras and Saved Views 6

Video 7

Adding and Removing Cameras 7

Opening a Saved View 8

Changing View Layouts 9

Switching Views 9

Maximizing an Image Panel 10

Zooming and Panning 10

Taking Snapshots 10

Using PTZ 11

Playing Back Recorded Video 12

Settings 14

Editing Gateways 14

Editing Site Login 14

Changing Display Settings 15

Troubleshooting & Support 16

Notification Icons 16

Gateway Notification Icons 16

Site Notification Icons 16

Contacting Avigilon Support 16

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Introduction

The Avigilon™ Control Center Mobile app gives you access to live and recorded video from the Avigilon™ Control
Center sytem on your mobile devices.

Device Requirements

l iPad with iOS 6 or 7

l iPhone with iOS 6 or 7

l iPod Touch with iOS 6 or 7

NOTE: Depending on your iOS version and type of mobile device, the screenshots in this document may look
different from what is displayed on your device.

System Requirements

You must have access to the following software in your Avigilon Control Center system.

l Control Center Gateway

l Control Center Server

To make sure you have a secure connection, it is recommended that you only connect to the Gateway via
HTTPS.

Consult with your System Administrator for more information.

If you are running Avigilon Control Center 5.2 or later, you will have access to all of the features described in this
document.

If you are running Avigilon Control Center 4 or 5.0, you will not have access to Saved Views.

1 Introduction

Getting Started

Once you’ve downloaded and installed the Control Center Mobile app, you can access the software by tapping
the app icon on your Home screen.

Before you can watch video in the app, you need to set up the Control Center Mobile app to communicate with
your Avigilon Control Center system.

Adding a Gateway

When you open the app for the first time, you are automatically taken to the Settings screen.

Notice that beside Gateways is the number 0. You must add at least one Control Center Gateway. The Gateway
is required to link your mobile device to your Avigilon Control Center system.

Ask your System Administrator for the Gateway’s IP address and port number.

A username and password is required to access the Gateway and will be provided by your System
Administrator. This may be different from the username and password used to access Sites in the Avigilon
Control Center system.

NOTE: The default Gateway username is operator with no password.

Getting Started 2

1. Tap Gateways. Since there are currently no Gateways, you are automatically taken to the Add Gateway
screen.

If a Gateway has already been added, you would be taken to the Gateways screen where all the
configured Gateways are listed. Tap Add Gateway to add a Gateway.

2. Enter the Gateway IP Address/Hostname.

3. Enter the Gateway’s Port Number. The port number is 443 by default.

NOTE: The app always tries to make a secure connection to the Gateway via HTTPS. If that fails, it will
attempt an HTTP connection. If the app is able to connect via HTTP, you will see an error message
advising you that you are making an unsecured connection.

By default, the Gateway uses port 443 for all HTTPS connections, and port 80 for all HTTP connections.

4. Enter your username and password for the Gateway.

5. Tap Done.

Logging in to a Site

On the Gateways screen, you have access to the Sites that are connected to the Gateway.

NOTE: If you are running Control Center 4, enter your server details when the app refers to a Site.

3 Logging in to a Site