Avigilon ACC Gateway Web User Manual
Avigilon™ Gateway Web Client
User Guide
Version: 5.2
PDF-GATEWAYWC-A-Rev1
© 2013 - 2014 Avigilon Corporation. All rights reserved. Unless expressly granted in writing, no license is granted with respect to any
copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or its licensors.
AVIGILON, CAPTURE IT WITH CLARITY, HDSM, HIGH DEFINITION STREAM MANAGEMENT (HDSM), THE BEST EVIDENCE,
LIGHTCATCHER and the ACC logo are registered and/or unregistered trademarks of Avigilon Corporation in Canada and other
jurisdictions worldwide. Other product names mentioned herein may be the unregistered and/or registered trademarks of their
respective owners. ™ and ® are not used in association with each trademark in this document.
This manual has been compiled and published covering the latest product descriptions and specifications. The contents of this
manual and the specifications of this product are subject to change without notice. Avigilon reserves the right to make changes
without notice in the specifications and materials contained herein and shall not be responsible for any damages (including
consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to
the publication.
Avigilon Corporation
http://www.avigilon.com
Revised 2014-04-08
Table of Contents
Introduction ........................................................................................................................................................ 1
Installation .............................................................................................................................................................. 1
For More Information ......................................................................................................................................... 2
Avigilon Training Center .............................................................................................................................. 2
Support ............................................................................................................................................................. 2
Upgrades .......................................................................................................................................................... 2
Feedback ......................................................................................................................................................... 3
Accessing the Gateway Web Client ............................................................................................................. 5
Logging Into and Out of a Site ........................................................................................................................ 7
Adding and Removing Cameras ................................................................................................................... 9
Adding a Camera to a View ............................................................................................................................. 9
Removing a Camera From a View ................................................................................................................. 9
Live and Recorded Video ............................................................................................................................... 11
Controlling Recorded Video ......................................................................................................................... 13
Zooming and Panning in a Video ................................................................................................................. 15
Using the Zoom Tools ...................................................................................................................................... 15
Using the Pan Tools .......................................................................................................................................... 15
Changing View Layouts ................................................................................................................................. 17
Maximizing an Image Panel........................................................................................................................... 19
Maximizing an Image Panel ............................................................................................................................ 19
Restoring an Image Panel ............................................................................................................................... 19
v
Avigilon Gateway Web Client
Taking Snapshots ............................................................................................................................................ 21
Controlling PTZ Cameras.............................................................................................................................. 23
Adjusting Image Quality ................................................................................................................................ 25
vi
Introduction
The Avigilon™ Gateway Web Client works with the Avigilon™ Control Center Gateway to give
users remote access to your Avigilon™ Control Center System. The Gateway Web Client is a
simplified web browser version of the Avigilon Control Center Client software that gives you
access to Sites and cameras configured by the Gateway.
The Gateway Web Client differs from the Avigilon Control Center Web Client in that the Gateway
Web Client accesses the Avigilon Control Center system through the Gateway to protect the
security of the server. The Avigilon Control Center Web Client requires direct access to the
server and may not be accessible outside of your local area network.
Figure A. Control Center system workflow
Installation
The Gateway Web Client is part of the Gateway and is automatically installed together. The
Gateway is available for download from the Avigilon website:
downloads.
The Gateway must be installed on a computer that has network access to your Avigilon Control
Center System. See the Avigilon Control Center Gateway User Guide for more information.
http://avigilon.com/support-and-
1
Avigilon Gateway Web Client
For More Information
Visit Avigilon at http://www.avigilon.com/ for additional product documentation.
Avigilon Training Center
The Avigilon Training Center provides free online training videos that demonstrate how to set up
and use the Avigilon Surveillance System. Register online at the Avigilon Partner Portal site to
begin: http://avigilon.force.com/login
Support
For additional support information, visit http://avigilon.com/support-and-downloads/.
The Avigilon Partner Portal also provides self-directed support resources - register and login at
http://avigilon.force.com/login.
Regular Avigilon Technical Support is available Monday to Friday from 12:00 a.m. to 6:00 p.m.
Pacific Standard Time (PST):
North America: +1.888.281.5182 option 1
International: +800.4567.8988 or +1.604.629.5182 option 1
Emergency Technical Support is available 24/7:
North America: +1.888.281.5182 option 1 then dial 9
International: +800.4567.8988 or +1.604.629.5182 option 1 then dial 9
E-mails can be sent to: support@avigilon.com
.
Upgrades
Software and firmware upgrades will be made available for download as they become available.
Check http://avigilon.com/support-and-downloads/
2
for available upgrades.
Feedback
We value your feedback. Please send any comments on our products and services to
feedback@avigilon.com
Introduction
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