Avigilon Access Control Manager User Manual Alarm Monitoring

Alarm and Event Monitoring Operator Manual

Ver si on 5.0

AV03-1213, December, 2013 Version 5.0

Avigilon Inc. Box 378 #101-1001 West Broadway Vancouver, British Columbia V6H 4E4 Canada

Phone:888.281.5182 Web:www.avigilon.com

Alarm and Event Monitoring Operator Manual

Getting Help

If you encounter a problem that is not discussed in available Access Control Manager user guides or on-line help files, and need technical support, please contact your local Value Added Reseller

(VAR) or Access Control Manager provider.

When contacting your VAR, please be sure to have your software version number available.

For future reference, record these numbers here.

Version Number: ________________________________

VAR: __________________________________________

VAR Phone #: __________________________________

iii

Table of Contents

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Alarm & Event Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Opening the Monitor Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Monitoring Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Clearing Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Making a Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Getting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Tracking an Event History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Viewing Identity Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Viewing Video Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Reviewing Recording Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Playing Back Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Monitoring Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acknowledging Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Acknowledge All Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Clearing All Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Making a Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Tracking an Alarm History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Viewing Identity Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Viewing Video Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Playing Back Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Turning Sound On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Searching for Events and Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Verifying Door and Identity Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Monitoring Hardware Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Controlling System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Monitoring Alarms and Events From Maps . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Page Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Events Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Search Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Alarms Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Verification Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Hardware Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Maps Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Notes Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Instructions Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

History Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Identity Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Camera Video Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Recorded Video Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Alarm and Event Monitoring Operator Guide

Alarm & Event Monitoring Operator Guide

Click this icon

Alarm & Event Monitoring

This short guide provides the necessary information you will need to use the Access Control Manager application Monitor feature.

This feature enables you, the operator, to oversee all security activities throughout the facility that this Access Control Manager application monitors.

Opening the Monitor Feature

To use the Monitor feature, follow these simple instructions:

1. If closed, open the Access Control Manager application.

If already open, skip to Step 2.

2. At the Access Control Manager home page, click the Monitor icon from the icon task bar as shown below:

The Event Monitor feature appears with the Events page uppermost like this example:

The pages of the Monitor feature enable the operator to view second-by-second information about events and alarms occurring throughout the system.

This feature also provides a search filter to specify which physical devices to display as well as a verification tool to ascertain whether a specific code or card is properly assigned. The monitor screen is divided into six pages:

• Events – Display the events polled on this system.

• Alarms – Display the alarms detected by this system.

Alarm & Event Monitoring Operator Guide

• Search – Initiate a search for specific events/alarms on this system.

• Verification – Verify the identity of a person enrolled on this system.

• HW Status – Display the current status of the hardware and software used by this system.

• Maps – Display alarms/events on one or more maps. This enables the qualified operator to locate the source of the alarm/event.

For more information on these and related page, refer to Page Descriptions on page 21.

Monitoring Events

When you click the Events tab from the Monitor screen or enter the Monitor screen by clicking the Monitor icon, the Events page appears as detailed in Events Page on page 21.

Events are defined as any activity that is reported between the appliance and the security system it oversees. An event includes all alarms, but not all events are alarms. Events can include changes in configuration, a report on the granting of access to a card or code holder, the enrolling of an identity in the system. In other words, any transfer of data within the system is an event.

The operator should be familiar with these functions:

• Clearing an event

• Making a note about an event

• Getting instructions on an event

• Tracking the history of an event

• Bringing up card or code holder identity information

• Viewing a surveillance camera

• Reviewing recorded video associated with an event

• Viewing live video from one or more cameras associated with the hardware device that generated the event

Clearing Events

To clear one or more events:

1. Display the Events page.

2. Click on one or more events.

To select a series of events, click the first event then Shift + click the last event in the series. To select non-contiguous events, Ctrl + click the events you want to select.

3. Click the button.

All selected items are deleted.

Making a Note

Operators are often asked to make a note on a specific event.

To note an event:

1. Display the event page.

Alarm & Event Monitoring Operator Guide

2. Click to highlight the required event.

3. Click the button.

The Notes page pops up as described in Notes Page on page 33.

4. Enter a note on this event as required in the new note area.

5. Click the button.

6. Click the button to exit this page and return to the main Event page.

Getting Instructions

Depending on how the system is configured, a particular kind of event may be associated with instructions on how to respond.

To access instructions:

1. Display the event page.

2. Click to highlight the required event.

3. Click the button.

The Instructions page appears as described in Instructions Page on page 34.

4. Read the instructions and perform the tasks specified.

5. When you’ve finished with the instructions, click the exit button, , at the upper right

hand corner of this page.

6. Make any notes you need as described in Making a Note on page 2.

Tracking an Event History

Some events require repeated operations to complete. In order for the operator to familiarize him/ herself with a specific event:

1. Display the event page.

2. Click to highlight the required event.

3. Click the button.

The History page pops up as described in History Display on page 34.

If there is no history on this event, the page only contains details of the event and the message ‘No History’.

If there is a history on this event, read it.

4. When you’re finished consulting the history, click the exit button, , at the upper right

hand corner of this page.

Alarm & Event Monitoring Operator Guide

Viewing Identity Information

Many events are caused by the entry of cards and/or codes, such as when an employee enters a PIN at a door reader and is granted access. The Access Control Manager application enables the operator to see who the person associated with the entered token (card or code) is and review the information entered in the Access Control Manager database.

To review identity information:

1. Select an event associated with an identity.

2. Click the button.

The Identity pop-up screen appears as described in Identity Display on page 35.

3. Review the information on this page which can include a photo enrolled with the

identity.

4. When you’re finished, click the exit button, , at the upper right hand corner of this

page.

Viewing Video Feed

When one or more surveillance cameras have been associated with a specified event or event location, you can access and view the location where the event occurred using this screen.

To view video coming from a camera feed:

1. From one of the Monitor pages (Events, Alarms, or Search), click to highlight the event/

alarm whose associated camera you want to view.

Only those events or alarms that have a in the left column have been associated with a camera.

2. Click the button.

The Camera Video window pops up.

For more on this, refer to Camera Video Window on page 36.

3. Using the various controls on this screen, manipulate the camera view. These controls

include:

Alarm & Event Monitoring Operator Guide

• Zoom and magnify

• Change quality

• Pan and tilt

4. If required, click to bring up the Video window and begin reviewing the

recorded video associated with the event.

5. When you're finished, exit the screen by clicking the button in the upper right corner

of the window.

Reviewing Recording Video

In addition to viewing real-time video feed from a camera associated with an event, many Access Control Manager installations also allow the operator to play back recorded video. For more on playing back recorded video, refer to Playing Back Recorded Video on page 5.

1. From the Events, Alarms, or Search pages on the Monitor screen, click to highlight an

entry (either event or alarm) associated with a video camera. Only those items with the

icon in the left column can be accessed using the recorded video or camera buttons.

2. Click the button.

After a few seconds, the video window appears displaying the view from the camera associated with this item.

3. From the upper right corner, check the camera you want to view recorded video.

The Start Streaming button is activated.

4. If required, customize your playback with any of these settings:

• Select the start and stop times for this video recording.

• Customize the size of the video frame using the Size field or icon.

• Select or deselect multiple views by selecting the button.

• Change the quality of the recorded video by setting the Quality field.

5. Click Start Streaming.

The button changes to display Stop Streaming.

6. When you're finished with the segment, click Stop Streaming.

Once you have finished reviewing the recorded video, your video segment is saved and listed in the video pane on the left.

You can then play back the recorded video as required.

Playing Back Recorded Video

To play back previously recorded video:

From one of the Monitor screens (Events, Alarms, or Search), click to highlight the alarm/event whose video has been recorded.

1. Click the button.

Alarm & Event Monitoring Operator Guide

The Video window appears.

For more on this window, refer to Page Descriptions on page 21.

2. From the video pane on the left, select the previously recorded video.

3. Using the playback controls at the bottom of the screen, play the video segment as

required.

4. When you're finished, exit the screen by clicking the button in the upper right corner

of the window.

NOTE: To send a video segment to another place, such as the police or lawyer, refer to the

instructions that come with this recording server.

Monitoring Alarms

When you click the Alarms tab from the Monitor screen, the Alarms page appears as detailed in “Alarms Page” on page 25.

Alarms include unexpected or unplanned activity, such as unauthorized access, intruder alerts, fire alarms, occupancy overflow, emergency exits, or any number of other incidents that call for operator oversight and action.

The functions that an operator must perform for alarms include:

• Acknowledging alarms

• Clearing alarms

• Making notes about alarms

• Tracking the history of an alarm

• Getting instructions on an alarm

• Bringing up card or code holder identity information

• Viewing a surveillance camera associated with an alarm

• Replaying video on an alarm

• Turning the sound on/off on alarms

Alarm & Event Monitoring Operator Guide

Acknowledging Alarms

When you acknowledge an alarm, you indicate to the Access Control Manager application that you have performed whatever function was required to investigate and resolve the problem. By acknowledging an alarm, you move that alarm from the Un acknowledged window to the Acknowledged window.

To acknowledge one or more alarms:

1. Display the alarm page.

2. Click on one or more alarms.

To select a series of alarms, click the first alarm then Shift + click the last alarm in the series. To select non-contiguous alarms, Ctrl + click the alarms you want to select.

3. Click the button.

All selected items are acknowledged and moved to the Acknowledged window.

Acknowledge All Alarms

Occasionally it may be necessary to acknowledge all alarms at a single operation.

NOTE: This is not the recommended technique for acknowledging alarms, since it may overlook

an alarm that requires special attention.

To acknowledge all alarms:

1. Display the alarm page.

2. Click the button.

All alarms in the Unacknowledged window are moved to the Acknowledged window.

Clearing Alarms

Only those alarms that have been previously acknowledged and moved to the Acknowledged window can be cleared. Once cleared, the alarm is deleted from the database.

To clear one or more alarms:

1. Display the alarm page.

2. Click on one or more alarms.

To select a series of alarms, click the first alarm then Shift + click the last alarm in the series. To select non-contiguous alarms, Ctrl + click the alarms you want to select.

3. Click the button.

All selected and acknowledged alarms are deleted.

Alarm & Event Monitoring Operator Guide

Clearing All Alarms

Only those alarms that have been previously acknowledged and moved to the Acknowledged window can be cleared. Once cleared, the alarm is deleted from the database.

NOTE: This is not the recommended technique for clearing alarms, since it may overlook an alarm

that requires special attention.

To clear all alarms:

1. Display the alarm page.

2. Click the button.

All acknowledged alarms are deleted.