Avigilon ACC Enterprise Web Client User Manual
Avigilon Control Center Web Client
User Guide
Version: 4.12 Enterprise
OLH-WEBCLIENT-E-E-Rev2
Copyright © 2013 Avigilon. All rights reserved.
The information presented is subject to change without notice.
No copying, distribution, publication, modification, or incorporati on of this document , in whole or part, is permitt ed without the
express written permission of Avigilon. In the event of any permitted copying, distribution, publication, modification, or incorporation
of this document, no changes in or deletion of author attribution, trademark legend, or copyright notice shall be made. No part of this
document may be reproduced, stored in a retrieval system, published, used for commercial exploitation, or transmitted, in any form
by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permissi on of Avigilon.
Avigilon
Tel +1.604.629.5182
Fax +1.604.629.5183
http://www.avigilon.com
Revised 2013-03-12
Table of Contents
Introduction .............................................................................................................................. 1
What is the Avigilon Control Center Web Client ....................................................................................... 1
For More Information ................................................................................................................................. 1
Avigilon Training Center ........................................................................................................................ 1
Support .................................................................................................................................................. 1
Upgrades ............................................................................................................................................... 2
Feedback ............................................................................................................................................... 2
Accessing the Web Client ....................................................................................................... 3
Views ........................................................................................................................................ 5
What are Views? ....................................................................................................................................... 5
Selecting a Layout for a View.................................................................................................................... 5
Editing a View Layout ................................................................................................................................ 6
Making a View Full Screen........................................................................................................................ 8
Ending Full Screen ................................................................................................................................ 9
Video ........................................................................................................................................10
Monitoring Live Video .............................................................................................................................. 10
Adding and Removing Cameras in a View ......................................................................................... 10
Displaying Live Video .......................................................................................................................... 11
Using Instant Replay ........................................................................................................................... 11
Zooming and Panning a Video ............................................................................................................ 11
Monitoring PTZ Cameras .................................................................................................................... 12
Listening to Audio in a View ................................................................................................................ 17
Broadcasting Audio in a View ............................................................................................................. 18
Triggering Manual Recording .............................................................................................................. 18
Triggering Digital Output ..................................................................................................................... 19
Monitoring POS Transactions ............................................................................................................. 19
License Plate Recognition Watch List ................................................................................................. 20
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Avigilon Control Center Web Client User Guide
Monitoring Recorded Video..................................................................................................................... 21
Adding and Removing Cameras in a View ......................................................................................... 21
Displaying Recorded Video ................................................................................................................. 22
Zooming and Panning a Video ............................................................................................................ 22
Listening to Audio in a View ................................................................................................................ 23
Playing Back Recorded Video ............................................................................................................. 24
Bookmarking Recorded Video ............................................................................................................ 25
Reviewing POS Transactions ............................................................................................................. 27
Adjusting Video Display in Image Panels ............................................................................................... 28
Maximizing an Image Panel ................................................................................................................ 29
Changing the Image Panel Display Quality Settings .......................................................................... 29
Changing the Image Panel Display Adjustments Settings .................................................................. 30
Alarms .....................................................................................................................................32
Accessing the Alarms Tab ...................................................................................................................... 32
Reviewing Alarms ................................................................................................................................... 34
Reviewing Alarm Video ....................................................................................................................... 34
Bookmarking an Alarm ........................................................................................................................ 35
Assigning an Alarm ............................................................................................................................. 35
Acknowledging an Alarm ..................................................................................................................... 35
Searching Alarms ................................................................................................................................ 36
Exporting Alarms ................................................................................................................................. 36
Purging an Alarm ................................................................................................................................ 36
Arming Image Panels .............................................................................................................................. 36
Searching ................................................................................................................................38
Performing an Event Search ................................................................................................................... 38
Viewing Event Search Results ............................................................................................................ 40
Performing a Bookmark Search .............................................................................................................. 40
Viewing Bookmark Search Res ults ..................................................................................................... 41
Performing a Pixel Search ...................................................................................................................... 42
Viewing Pixel Search Results ............................................................................................................. 43
Performing a Thumbnail Search ............................................................................................................. 43
Viewing Thumbnail Search Results .................................................................................................... 44
Performing an Alarm Search ................................................................................................................... 45
Viewing Alarm Search Results ............................................................................................................ 46
Performing a POS Transaction Search ................................................................................................... 47
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Table of Contents
Viewing POS Transaction Search Results .......................................................................................... 48
Performing a License Plate Search ........................................................................................................ 49
Viewing License Plate Search Results ............................................................................................... 50
Exporting .................................................................................................................................52
Exporting a Snapshot of an Image .......................................................................................................... 52
Exporting Recorded Video and Images .................................................................................................. 55
Accessing the Export Tab ................................................................................................................... 55
Exporting Native Video ........................................................................................................................ 55
Exporting AVI Video ............................................................................................................................ 57
Exporting PNG, JPEG or TIFF Images ............................................................................................... 59
Exporting PDF and Print Images......................................................................................................... 61
Exporting WAV Audio .......................................................................................................................... 63
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Introduction
What is the Avigilon Control Center Web Client
The Avigilon Control Center Web Client is a simplified, web-based version of the Avigilon Control Center
Client software. The Web Client allows you to access any camera that is connected to an Avigilon Control
Center Server.
Through the Web Client you can monitor live and recorded video, and search or export events in the
camera's recording history.
The Web Client can be accessed from any Internet Explorer browser that is connected to your local
network.
For More Information
Visit Avigilon at http://www.avigilon.com/ for additional product documentation.
Avigilon Training Center
The Avigilon Training Center provides free online training videos that demonstrate how to set up and use
the Avigilon Surveillance System. Register online at the Avigilon Partner Portal site to
begin: http://avigilon.force.com/login
Support
For additional support information, visit http://avigilon.com/#/support-and-downloads/.
Regular Avigilon Customer Support Center hours of operation are from 6:00 a.m. to 6:00 p.m. Pacific
Standard Time (PST) and can be reached by calling the toll-free number: +1.888.281.5182.
E-mails can be sent to: support@avigilon.com
.
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Avigilon Control Center Web Client User Guide
For emergency technical support 24 hours a day, 7 days a week, please call the Avigilon Emergency
Technical Support Hotline at +1.604.506.3117.
Upgrades
Software and firmware upgrades will be made available for download as they become available.
Check http://avigilon.com/#/support-and-downloads/
for available upgrades.
Feedback
We value your feedback. Please send any comments on our products and services
to feedback@avigilon.com
2
Accessing the Web Client
Note: The Web Client is only compatible with the Internet Explorer browser.
To access the Web Client, you need the Avigilon server's IP address and port number. This information is
available in the Avigilon Control Center Admin Tool installed on the server. See the Avigilon Control
Center Server User Guide for more information.
1. To access the Web Client, open Internet Explorer and enter the following address:
http://<server ip address>:<port number>/ (For example, http://192.168.2.62:50083/)
If you have not accessed the Web Client before, you may be prompted to install the required
plug-in software before the Web Client will open.
2. When the login screen appears, enter your username and password for the server.
The Web Client is opened in your browser, and you can access the video and cameras connected to the
server.
Note: You can only access one server at a time through the Web Client.
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Avigilon Control Center Web Client User Guide
Figure A. Avigilon Control Center Web Client
4
Views
What are Views?
A View is a tab composed of image panels that allows you to organize how video is displayed.
For example, you can choose to display video from multiple cameras at the same time by using different
layouts.
Selecting a Layout for a View
You can organize how video is displayed by selecting a View layout. The figure shows the default View
layouts.
On the toolbar, select the Change Layout button then select one of the layout options.
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Avigilon Control Center Web Client User Guide
Figure A. Layouts on the toolbar
Editing a View Layout
If the default View layouts do not fit your surveillance requirements, you can customize a View layout.
1. On the toolbar, select the Change Layout button then select Edit Layouts.
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Views
Figure A. Layouts on the Toolbar
2. In the Edit Layouts dialog box, select the layout you want to change.
3. Enter the number of Columns and Rows you want in your layout.
4. In the layout diagram, do any of the following to further customize the layout.
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Avigilon Control Center Web Client User Guide
Figure B. Edit Layouts dialog box
o To create a larger image panel, select a grey line to delete the border between two image
panels. When a line is highlighted in red, the line can be deleted.
o To restore an image panel, select a dotted line to divide a large image panel into two.
When a dotted line is highlighted in green, the line can be restored.
o To restore all default View layouts, click Restore Defaults. All custom layouts in the
Layouts list will be replaced.
Note: You can only add or subtract lines to create a rectangular shape.
5. Click OK to save your changes. The previous View layout has been replaced with your
customized layout.
Tip:
The keyboard commands used to access View layouts are linked to the layout's position on the
View Layouts list. For example, if your custom layout is placed at the top of the Layouts list (layout 1), you
can press Alt + 1 to use that layout.
Making a View Full Screen
You can maximize a View to make full use of a monitor.
On the toolbar, click Full Screen.
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Ending Full Screen
On the toolbar at the top left of the screen, click End Full Screen.
Tip:
The toolbar is hidden when the application is idle. Move your mouse to display the toolbar.
Views
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Video
The Avigilon Control Center Web Client allows you to monitor video from any computer that is connected
to your local network.
You can configure View tabs to display video in multiple image panels, zoom in on the video image, or
use the Timeline to control the playback of recorded video, etc.
Note: Some features are not displayed if the server does not have the required license, or if you do not
have the required user permissions.
Monitoring Live Video
While monitoring live video, you can perform any of the following procedures in the Web Client.
Adding and Removing Cameras in a View
To monitor video, add a camera to a View. The camera video can be removed from the View when it is no
longer needed.
Adding a Camera to a View
Perform one of the following:
Drag the camera from the System Explorer to an empty image panel in the View.
Double-click a camera in the System Explorer.
In the System Explorer, right-click the camera and select Add to View.
The camera is added to the next empty image panel in the View layout.
Tip:
You can drag the same camera to multiple image p ane ls to watch the vide o at diff er ent zoom
levels.
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Video
Removing a Camera From a View
Perform one of the following:
Right-click the image panel and select Close.
Inside the image panel, click Close.
Displaying Live Video
Once a camera has been added to an image panel, you can choose to watch the live video stream. You
can set the entire View to display live video, or only set specific image panels to display live video.
Live video have a blue border around the image panel.
To display live video in a View, click Live.
To switch a single image panel to display live video, right-click the image panel and select Live.
Using Instant Replay
To review an event that just occurred, you can immediately access recently recorded video through the
instant replay feature.
Right-click the image panel and select one of the instant replay options:
Replay - 30 Seconds
Replay - 60 Seconds
Replay - 90 Seconds
The image panel immediately plays back the camera's most recently recorded video.
Zooming and Panning a Video
The zoom and pan tools allow you to focus on specific areas in a video.
Using the Zoom Tools
The most common way to zoom in and out of the video image is to rotate the scroll wheel on your mouse.
The software also includes a set of Zoom tools that can be used with your mouse:
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Avigilon Control Center Web Client User Guide
1. Select a Zoom tool:
o On the toolbar, click Zoom In Tool or Zoom Out Tool.
2. Click the image panel until you reach the desired zoom depth.
Using the Pan Tools
You can right-click and drag inside an image panel to pan the video image. Or, you can use the Pan tool:
1. Select the Pan tool:
o On the toolbar, click Pan Tool.
2. Drag the video image in any direction inside the image panel.
Monitoring PTZ Cameras
PTZ cameras can be controlled through the image panel onscreen controls or by using the tools in the
PTZ Controls pane.
Be aware that some of tools and features may not be displayed if they are not supported by your camera.
Controlling PTZ Cameras
Pan, Tilt, Zoom (PTZ) controls allow you to control cameras with PTZ functionality. You can control a PTZ
camera by using the onscreen controls or by using the tools in the PTZ Controls pane.
1. To display the PTZ Controls, click PTZ Controls.
The PTZ Controls are displayed below the System Explorer. If the PTZ Controls are unavailable,
select an image panel that is displaying video from a PTZ camera.
Note: The controls may appear different depending on the camera. Some options are
disabled or hidden if they are not supported by the camera.
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Figure A. PTZ Controls
2. To pan or tilt, perform one of the following:
o Click the round Pan/Tilt arrow buttons in the PTZ Controls. The speed of the pan/tilt
movements can be adjusted using the Speed slider.
o In the image panel, drag your mouse from center to move the camera in that direction.
The farther the cursor is from the center of the image panel, the faster the camera will
move.
Video
o If the camera supports Click to Center, click anywhere on the image panel to center the
camera to that point.
Figure B. PTZ Onscreen Controls
3. Use the other PTZ controls to perform any of the following:
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Avigilon Control Center Web Client User Guide
Action
Control
Procedure
• Click the and buttons.
• Click the image panel and
use the mouse scroll wheel
to zoom in and out.
To zoom
To control the Iris or Focus
To program a PTZ preset
• If the camera supports Drag
to Zoom, click and drag to
create a green box to define
the area you want to zoom in
and see.
• Right-click the image panel
and select Zoom Out Full.
Click the and buttons.
1. Move the camera's field of
view into position.
2. In the PTZ Controls pane,
select a preset number and
click .
3. In the Preset Name dialog
box, enter a name for the
preset and click OK.
To activate a PTZ preset
To return to the Home
preset position
To program a PTZ pattern
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Select a preset and click .
If the PTZ camera supports a Home
preset position, the button is
enabled. Click the button to return
the camera to its Home position.
1. In the PTZ Controls pane,
select a pattern number and
click .
2. Use the PTZ controls to move
the camera and create the
pattern.
To activate a PTZ pattern
Use the
the menu.
Use the
selection choices.
Use the
cancel your selections.
Video
3. Click .
In the PTZ Controls pane, select a
pattern number and click .
The pattern will repeat until the
pattern is stopped or another pattern
is run.
In the PTZ Controls pane, select a
tour number and click .
To activate a PTZ tour
To activate an auxiliary
command
To display the PTZ camera
onscreen menu
The tour will repeat until stopped or
until other PTZ controls are used.
To program a PTZ tour,
see Programming PTZ Tours
.
1. Select an aux command
number and click .
2. Click to turn off the
auxiliary output.
1. Click the Menu button.
2. In the PTZ Controls pane, use
the Pan/Tilt buttons to
navigate the menu.
Pan/Tilt buttons to navigate
Zoom buttons to modify your
To lock the PTZ controls
Focus buttons to confirm or
Click .
No other user will be able to use the
PTZ controls for this camera until
you unlock the controls or log out.
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