Avigilon ACC Enterprise Client User Manual
Avigilon Control Center Client
User Guide
Version: 4.12 Enterprise
PDF-CLIENT-E-F-Rev2
Copyright © 2013 Avigilon. All rights reserved.
The information presented is subject to change without notice.
No copying, distribution, publication, modification, or incorporati on of this document , in whole or part, is permitt ed without the
express written permission of Avigilon. In the event of any permitted copying, distribution, publication, modification, or incorporation
of this document, no changes in or deletion of author attribution, trademark legend, or copyright notice shall be made. No part of this
document may be reproduced, stored in a retrieval system, published, used for commercial exploitation, or transmitted, in any form
by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permissi on of Avigilon.
Avigilon
Tel +1.604.629.5182
Fax +1.604.629.5183
http://www.avigilon.com
Revised 2013-03-12
Table of Contents
Introduction .............................................................................................................................. 1
What is the Avigilon Control Center Client? .............................................................................................. 1
System Requirements ............................................................................................................................... 1
For More Information ................................................................................................................................. 2
Avigilon Training Center ........................................................................................................................ 2
Support .................................................................................................................................................. 2
Upgrades ............................................................................................................................................... 2
Feedback ............................................................................................................................................... 3
Getting Started ......................................................................................................................... 4
Starting and Shutting Down the Avigilon Control Center Client ................................................................ 4
Starting the Client Software .................................................................................................................. 4
Shutting Down the Client Software ....................................................................................................... 4
Discovering Servers .................................................................................................................................. 5
Logging Into and Out of Servers ............................................................................................................... 6
Logging In .............................................................................................................................................. 7
Logging Out ........................................................................................................................................... 8
Navigating the Application......................................................................................................................... 8
Adding and Removing Cameras in a View ............................................................................................. 10
Adding a Camera to a View ................................................................................................................ 10
Removing a Camera From a View ...................................................................................................... 10
Viewing Live and Recorded Video .......................................................................................................... 11
Setup ........................................................................................................................................12
Managing Server Connections ................................................................................................................ 12
Discovering Servers ............................................................................................................................ 12
Editing and Deleting a Server Connection .......................................................................................... 14
Connect/Disconnect Cameras ................................................................................................................ 15
Discovering a Camera
......................................................................................................................... 15
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Avigilon Control Center Enterprise Client User Guide
Connecting a Camera to a Server....................................................................................................... 16
Editing the Camera Connection to the Server .................................................................................... 18
Failover Connections .......................................................................................................................... 18
Disconnecting a Camera from a Server .............................................................................................. 20
Upgrading Camera Firmware .............................................................................................................. 21
Server Setup ........................................................................................................................................... 21
Accessing the Server Setup ................................................................................................................ 21
General ................................................................................................................................................ 22
Recording Schedule ............................................................................................................................ 23
Recording and Bandwidth ................................................................................................................... 25
Users and Groups ............................................................................................................................... 27
Alarms ................................................................................................................................................. 38
Scheduled Backup .............................................................................................................................. 43
POS Transactions ............................................................................................................................... 44
Email Notification ................................................................................................................................ 52
Rules ................................................................................................................................................... 56
System Log ......................................................................................................................................... 59
License Plate Recognition ................................................................................................................... 60
Scheduling Server Events ................................................................................................................... 64
Camera Setup ......................................................................................................................................... 66
Accessing the Camera Setup.............................................................................................................. 66
General ................................................................................................................................................ 67
Network ............................................................................................................................................... 70
Image and Display .............................................................................................................................. 71
Compression and Image Rate ............................................................................................................ 75
Image Dimensions .............................................................................................................................. 76
Motion Detection ................................................................................................................................. 77
Privacy Zones...................................................................................................................................... 79
Manual Recording ............................................................................................................................... 81
Digital Inputs and Outputs ................................................................................................................... 82
Microphone .......................................................................................................................................... 85
Speaker ............................................................................................................................................... 86
Client Setup ............................................................................................................................................. 88
Accessing the Client Setup ................................................................................................................. 88
General ................................................................................................................................................ 89
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Table of Contents
Joystick ................................................................................................................................................ 90
Exporting Settings ............................................................................................................................... 92
Import Settings .................................................................................................................................... 93
Microphone .......................................................................................................................................... 94
Site View ..................................................................................................................................96
What is Site View? .................................................................................................................................. 96
Accessing Site View ................................................................................................................................ 96
Adding a Site ........................................................................................................................................... 97
Editing and Deleting a Site ...................................................................................................................... 98
Views .......................................................................................................................................99
What are Views? ..................................................................................................................................... 99
Adding and Removing a View ................................................................................................................. 99
Adding a New View to the Application Window .................................................................................. 99
Adding a View to a New Window ........................................................................................................ 99
Closing a View from the Application Window .................................................................................... 100
Closing a Window ............................................................................................................................. 100
View Layouts ......................................................................................................................................... 100
Selecting a Layout for a View ............................................................................................................ 100
Editing a View Layout ........................................................................................................................ 101
Making a View Full Screen.................................................................................................................... 103
Ending Full Screen ............................................................................................................................ 104
Cycling Through Views ......................................................................................................................... 104
Saving a View ....................................................................................................................................... 104
Saving a View.................................................................................................................................... 104
Opening a Saved View ...................................................................................................................... 105
Renaming a Saved View ................................................................................................................... 105
Deleting a Saved View ...................................................................................................................... 105
Maps ...................................................................................................................................... 106
Using a Map .......................................................................................................................................... 106
Adding a Map ........................................................................................................................................ 108
Editing and Deleting a Map ................................................................................................................... 109
Web Pages ............................................................................................................................. 111
Using a Web Page ................................................................................................................................ 111
Adding a Web Page .............................................................................................................................. 112
Editing and Deleting a Web Page ......................................................................................................... 112
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Avigilon Control Center Enterprise Client User Guide
Video ...................................................................................................................................... 113
Monitoring Live Video ............................................................................................................................ 113
Adding and Removing Cameras in a View ....................................................................................... 113
Displaying Live Video ........................................................................................................................ 114
Using Instant Replay ......................................................................................................................... 114
Zooming and Panning a Video .......................................................................................................... 114
Monitoring PTZ Cameras .................................................................................................................. 115
Listening to Audio in a View .............................................................................................................. 121
Broadcasting Audio in a View ........................................................................................................... 122
Triggering Manual Recording ............................................................................................................ 122
Triggering Digital Output ................................................................................................................... 123
Monitoring POS Transactions ........................................................................................................... 123
Monitoring Recorded Video................................................................................................................... 124
Adding and Removing Cameras in a View ....................................................................................... 124
Displaying Recorded Video ............................................................................................................... 125
Zooming and Panning a Video .......................................................................................................... 125
Listening to Audio in a View .............................................................................................................. 126
Playing Back Recorded Video ........................................................................................................... 127
Bookmarking Recorded Video .......................................................................................................... 128
Reviewing POS Transactions ........................................................................................................... 131
Adjusting Video Display in Image Panels ............................................................................................. 132
Maximizing an Image Panel .............................................................................................................. 132
Displaying Video Overlays ................................................................................................................ 132
Changing the Image Panel Display Quality Settings ........................................................................ 133
Changing the Image Panel Display Adjustments Settings ................................................................ 134
Displaying Analog Video in Deinterlaced Mode ................................................................................ 135
Alarms ................................................................................................................................... 136
Accessing the Alarms Tab .................................................................................................................... 136
Reviewing Alarms ................................................................................................................................. 138
Reviewing Alarm Video ..................................................................................................................... 138
Bookmarking an Alarm ...................................................................................................................... 139
Assigning an Alarm ........................................................................................................................... 139
Acknowledging an Alarm ................................................................................................................... 139
Searching Alarms .............................................................................................................................. 140
Exporting Alarms ............................................................................................................................... 140
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Table of Contents
Purging an Alarm .............................................................................................................................. 140
Arming Image Panels ............................................................................................................................ 140
License Plates ....................................................................................................................... 143
License Plate Overlay ........................................................................................................................... 143
License Plate Recognition Watch List ................................................................................................... 143
Reviewing the License Plate Matches .............................................................................................. 143
Search .................................................................................................................................... 145
Performing an Event Search ................................................................................................................. 146
Viewing Event Search Results .......................................................................................................... 147
Performing a Bookmark Search ............................................................................................................ 147
Viewing Bookmark Search Res ults ................................................................................................... 148
Performing a Pixel Search .................................................................................................................... 149
Viewing Pixel Search Results ........................................................................................................... 150
Performing a Thumbnail Search ........................................................................................................... 150
Viewing Thumbnail Search Results .................................................................................................. 151
Performing an Alarm Search ................................................................................................................. 152
Viewing Alarm Search Results .......................................................................................................... 153
Performing a POS Transaction Search ................................................................................................. 154
Viewing POS Transaction Search Results ........................................................................................ 155
Performing a License Plate Search ...................................................................................................... 156
Viewing License Plate Search Results ............................................................................................. 157
Export .................................................................................................................................... 159
Exporting a Snapshot of an Image ........................................................................................................ 159
Exporting Live Images ........................................................................................................................... 162
Exporting Recorded Video and Images ................................................................................................ 163
Accessing the Export Tab ................................................................................................................. 164
Exporting Native Video ...................................................................................................................... 164
Exporting AVI Video .......................................................................................................................... 166
Exporting PNG, JPEG or TIFF Images ............................................................................................. 168
Exporting PDF and Print Images....................................................................................................... 170
Exporting WAV Audio ........................................................................................................................ 172
Backup ................................................................................................................................... 174
Backing Up Recorded Video On Demand ............................................................................................ 174
Appendix ............................................................................................................................... 176
Accessing the Web Client ..................................................................................................................... 176
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Avigilon Control Center Enterprise Client User Guide
Updating the Client Software ................................................................................................................ 177
Supported License Plates ..................................................................................................................... 178
Events and Descriptions ....................................................................................................................... 182
Group Permission Descriptions ......................................................................................................... 182
Email Descriptions ............................................................................................................................ 184
Rule Event and Action Descriptions .................................................................................................. 186
Alarm Descriptions ............................................................................................................................ 191
Reporting Bugs ..................................................................................................................................... 191
Keyboard Commands ........................................................................................................................... 192
Image Panel & Camera Commands ................................................................................................. 192
View Commands ............................................................................................................................... 194
View Layout Commands ................................................................................................................... 195
Playback Commands ........................................................................................................................ 196
PTZ Commands (Digital and Mechanical) ........................................................................................ 197
Index ...................................................................................................................................... 201
viii
Minimum requirements
Recommended requirements
Introduction
What is the Avigilon Control Center Client?
The Avigilon Control Center Client software works with the Avigilon Control Center Server software to
give you access and control of your Avigilon High Definition Surveillance System.
The Client software allows you to view live and recorded video, monitor alarms and events, and control
user access to the Avigilon Control Center. The Client software also gives you the ability to configure the
server, cameras and other external devices that are part of your surveillance system.
The Client software can run on the same computer as the Server software, or run on a remote computer
that connects with the Server software through a local area network (LAN) or a wireless area network
(WAN).
What you can do in the Client software depends on the Server software edition. There are three editions
of the Server software available: Core, Standard and Enterprise. Core contains all the essential software
features for monitoring live and recorded video. Standard gives you all the Core features plus access to
the point of sales feature, digital input and output, audio, and expanded search options. The Enterprise
edition gives you access to the full suite of Client software features, including alarms, rules, Site View,
Web Pages, Maps and system backup. Visit the Avigilon website for an overview of the features available
in each edition: http://avigilon.com/#/products/avigilon-control-center/editions/
A copy of the Client software can be downloaded from the Avigilon website, or installed with the Server
software.
System Requirements
Monitor
resolution
OS
1280 x 1024 1280 x 1024
Windows XP with Service Pack (SP) 2 or
later, Windows Vista, or Windows 7
Windows XP with Service Pack (SP)
2 or later, Windows Vista, or
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Avigilon Control Center Enterprise Client User Guide
Windows 7
CPU
System
RAM
Video card
Network
card
Hard disk
space
Intel Single Core 2.4 GHz processor Intel Dual Core 2.0 GHz processor
1 GB 2 GB
PCI Express, DirectX 9.0c compliant with 128
MB RAM (Intel GMA 900 or better, NVIDIA
6600 or better, ATI X1300 or better)
100 Mbps 1 Gbps
500 MB 500 MB
PCI Express, DirectX 10.0 compliant
with 256 MB RAM (NVIDIA GeForce
600 series or better)
For More Information
Visit Avigilon at http://www.avigilon.com/ for additional product documentation.
Avigilon Training Center
The Avigilon Training Center provides free online training videos that demonstrate how to set up and use
the Avigilon Surveillance System. Register online at the Avigilon Partner Portal site to
begin: http://avigilon.force.com/login
Support
For additional support information, visit http://avigilon.com/#/support-and-downloads/.
Regular Avigilon Customer Support Center hours of operation are from 6:00 a.m. to 6:00 p.m. Pacific
Standard Time (PST) and can be reached by calling the toll-free number: +1.888.281.5182.
E-mails can be sent to: support@avigilon.com
For emergency technical support 24 hours a day, 7 days a week, please call the Avigilon Emergency
Technical Support Hotline at +1.604.506.3117.
.
Upgrades
Software and firmware upgrades will be made available for download as they become available.
Check http://avigilon.com/#/support-and-downloads/
for available upgrades.
2
Feedback
We value your feedback. Please send any comments on our products and services
to feedback@avigilon.com
Introduction
3
Getting Started
Once the Avigilon Control Center Client software has been installed, you can start using the Avigilon High
Definition Surveillance System immediately. Refer to any of the following procedures to help you get
started.
To watch a video overview of the application, see the Introduction to Avigilon Control Center Client and
Viewing Live Video training video in the Avigilon Training Center.
Starting and Shutting Down the Avigilon Control Center Client
The Avigilon Control Center Client software can be started or shut down at anytime. The Avigilon Control
Center Server software is a Windows service and will continue to run in the background even when the
Client software is shut down.
Starting the Client Software
Perform one of the following:
From the Windows Start menu, select All Programs > Avigilon > Avigilon Control Center
Client > Avigilon Control Center Client.
Double-click the Avigilon Control Center Client shortcut icon on the desktop.
From the Avigilon Control Center Admin Tool, click Launch Control Center Client. See
the Avigilon Control Center Server User Guide for more information.
Log in to your server(s) when the Log In dialog box appears. See Logging_In
Shutting Down the Client Software
1. In the Avigilon Control Center Client software, select File > Exit.
for more information.
4
Getting Started
2. In the confirmation dialog box, click Yes.
Discovering Servers
The Avigilon Control Center Client software must communicate with the Avigilon Control Center Server
software to access and configure your surveillance system. If the server is on the same network segment
(subnet) as your computer, the server is automatically discovered and appears in the System Explorer on
the left side of the application window.
If the server is on a different subnet, the server must be manually discovered. There is no limit to the
number of servers that can be discovered by the Client software.
1. Open the Find Server dialog box.
o In the Log In dialog box, click Find Server....
o In the application window, select File > Manage Server Connections. In the Manage
Servers dialog box, click Find Server...
Figure A. Manage Server Connections dialog box
2. In the Find Server dialog box, enter the Host nam e /IP Addr ess , the Base Port, and
the Connection Speed of the server you want to discover.
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Avigilon Control Center Enterprise Client User Guide
Figure B. Find Server dialog box
The base port is 50080 by default. You can change the base port number in the Avigilon Control
Center Admin Tool. See the Avigilon Control Center Server User Guide for more information.
Tip:
Set the Connection Speed to WAN if you are on a low bandwidth network (for
example, internet or wireless network), and select LAN if you are on a high bandwidth
connection (for example, office or home network). This enables the Avigilon Control Center
to better manage your bandwidth and image rate.
3. Click OK.
If the server is found, the server will appear in the Manage Server Connections dialog box.
If the server is not found, check the following then try again:
The network settings are configured correctly.
The firewall is not blocking the application.
The Avigilon Control Center Server software is running on the server.
Logging Into and Out of Servers
To access your Avigilon High Definition Surveillance System through the Client software, you must log in
to the servers running the Avigilon Control Center Server software. Whenever the Client software detects
a server with the Server software installed, you are prompted to log in.
The default administrator access uses administrator as the username and no password. To maintain the
security of the administrator account, it is recommended that your system administrator immediately
create a password for this account after the first login. Your system administrator can then create user
accounts for other users.
If the Client software does not detect any servers, click Find Server.... See Discovering Ser vers
information.
6
for more
Getting Started
Logging In
Be aware that the number of servers you can log into at one time is determined by the type of server you
can access. Standard edition servers only allow you to be logged into three servers at the same time,
while Enterprise edition servers allow you to be logged into an unlimited number of servers.
Note: You cannot access Standard edition servers and Enterprise edition servers at the same time.
1. Open the Log In dialog box. The Log In dialog box automatically appears when a server is
detected by the Client software.
To manually access the Log In dialog box, perform one of the following:
o From the File menu, select Log In to log in to all available servers
o In the System Explorer, right-click a server and select Log In to log in to the selected
server.
2. In the Log In dialog box, select a specific server or select All Servers from the Log in to drop
down list.
Figure A. Log In dialog box
Tip: If you accessed the Log In dialog box from a specific server, you will not have the
option of logging into Al l Se r vers .
If the server you want to log into is not shown, click Find Server... to try to discover the server.
3. Enter your User Name and Password, or select the Use current Windows credentials check
box if your system administrator has imported your Windows account information into the server.
4. Click Log In.
After logging in the first time, you can set up automatic login from the client Setup dialog box.
See Changing General Client Settings
for more information.
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Avigilon Control Center Enterprise Client User Guide
To
Do this
Logging Out
You can log out of one or all servers at any time.
Log out of one server
Log out of all servers
1. Right-click the server in the System Explorer and select Log
Out.
1. Select File > Log out.
2. When the Log Out dialog box appears, click Yes.
Navigating the Application
Once you log in, the Avigilon Control Center Clie nt app licat ion windo w is where you setup your
surveillance system, monitor video, and view, search, and export recorded video.
Note: Some features are not displayed if the server does not have the required license, or if you do not
have the required user permissions.
8
Getting Started
Area
Description
Figure A. Avigilon Control Center Client application window.
Workspace The right pane where the feature tabs appear.
1 Menu bar
A standard Windows application menu that provides access to
features not available on the Toolbar.
Provides quick access to commonly used tools.
2 Toolbar
If any buttons are missing from your toolbar, click the small down
arrow on the right-edge of the toolbar to display the hidden buttons.
Provides a way to organize image panels. You can have multiple
3 View
Views open at once.
This is the most common tab in the Workspace.
4 Image panel Displays live or recorded video from a camera.
5 System Explorer Displays all the servers and cameras in your surveillance system.
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Avigilon Control Center Enterprise Client User Guide
When you right-click any item in the System Explorer, you have the
option to Expand All or Collapse All items in the System Explorer.
6 PTZ Controls Provides a way to control pan and tilt and zoom (PTZ) cameras.
Displays the Timeline for a recorded video, and contains colorcoded events.
7 Timeline
This tool allows you to review video for a specific time frame, and
control the video playback.
Note: The Timeline only appears for recorded video.
Adding and Removing Cameras in a View
To monitor video, add a camera to the View. The camera video can be removed from the View any time.
Adding a Camera to a View
Perform one of the following:
Drag the camera from the System Explorer to an empty image panel in the View.
Double-click a camera in the System Explorer.
In the System Explorer, right-click the camera and select Add to View.
The camera is added to the next empty image panel in the View layout.
Tip:
You can drag the same camera to multiple image panels to watch the video at diff er ent zoom
levels.
Removing a Camera From a View
Perform one of the following:
Right-click the image panel and select Close.
Inside the image panel, click Close.
10
Getting Started
Viewing Live and Recorded Video
Note: Some features are not displayed if the server does not have the required licens e, or if you do not
have the required user permissions.
When you monitor video, you can choose to watch live and recorded video in the same View, or only one
type of video per View.
Once you've added the required cameras to the View, perform the following:
1. To switch the View between live and recorded video, perform one of the following:
o Select View > Live or Recorded.
o On the toolbar, select either Live or Recorded.
2. To switch individual image panels between live and recorded video, right-click the image panel
and select either Live or Recorded.
Image panels displaying live video have a blue border, while image panels displaying recorded video
have a green border.
11
Setup
The default settings in the Avigilon Control Center Client software allow you to start working with the
application immediately after installation.
If you have special requirements, refer to the following sections to configure your settings:
Note: Some features are not displayed if the server does not have the required license, or if you do not
have the required user permissions.
Managing Server Connections
When you start the application, you automatically have access to all the servers connected to your
network. If you need to access a server that is on a different network segment, you need to manually
discover the server.
Once you are connected to a server, you can also change how you connect to the server.
Discovering Servers
The Avigilon Control Center Client software must communicate with the Avigilon Control Center Server
software to access and configure your surveillance system. If the server is on the same network segment
(subnet) as your computer, the server is automatically discovered and appears in the System Explorer on
the left side of the application window.
If the server is on a different subnet, the server must be manually discovered. There is no limit to the
number of servers that can be discovered by the Client software.
1. Open the Find Server dialog box.
o In the Log In dialog box, click Find Server....
o In the application window, select File > Manage Server Connections. In the Manage
Servers dialog box, click Find Server...
12
Setup
Figure A. Manage Server Connections dialog box
2. In the Find Server dialog box, enter the Host nam e /IP Addr ess , the Base Port, and
the Connection Speed of the server you want to discover.
Figure B. Find Server dialog box
The base port is 50080 by default. You can change the base port number in the Avigilon Control
Center Admin Tool. See the Avigilon Control Center Server User Guide for more information.
Tip:
Set the Connection Speed to WAN if you are on a low bandwidth network (for
example, internet or wireless network), and select LAN if you are on a high bandwidth
connection (for example, office or home network). This enables the Avigilon Control Center
to better manage your bandwidth and image rate.
3. Click OK.
If the server is found, the server will appear in the Manage Server Connections dialog box.
If the server is not found, check the following then try again:
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Avigilon Control Center Enterprise Client User Guide
The network settings are configured correctly.
The firewall is not blocking the application.
The Avigilon Control Center Server software is running on the server.
Editing and Deleting a Server Connection
Use the Manage Server Connections dialog box to edit and delete your server connections.
1. Select File > Manage Server Connections.
Figure A. Manage Server Connections dialog box
2. Select a server on the Server list then perform one of the following:
Note: You cannot remove or edit the IP address and base port of servers that were
automatically discovere d.
o To edit the server connection, click Edit. Update the server IP Address , Ba se P ort
and Connection Speed as required then click OK. Refer to Discovering Servers
details about the editable options.
o To delete the server connection, click Remove Server.
14
for
Setup
Icon
Definition
Connect/Disconnect Cameras
You can connect and disconnect cameras to servers using the Connect/Disconnect Cameras dialog box.
A camera's connection status is indicated by the icon beside the camera name in the System Explorer.
Camera Connected
Camera Upgrading
Camera Connection Error
Camera Disconnected
No icon
The camera is connected to the server.
The camera is connected to the server and is currently upgrading its
firmware.
The camera cannot connect to a server.
This may be because the camera is no longer on the network or
there is a network conflict
The camera is disconnected but there is recorded video from the
camera still on the server.
The camera is disconnected and there is no recorded video left on
the server.
Discovering a Camera
When cameras are connected to the network, they should be automatically discovered by the Avigilon
Control Center Client software.
If a camera is not automatically discovered, you can try to manually discover the camera on the network.
• From the Tools menu, select Connect/Disconnect Camer as.
In the Connect/Disconnect Cameras window, all Avigilon and ONVIF cameras connected to the
same network segment (subnet) as the Avigilon Control Center Server are automatically detected
and appear in the Discovered Cameras list.
If the camera you want to connect to is on a different subnet, or is manufactured by a third party, perform
the following:
1. At the top of the Connect/Disconnect Cameras dialog box, click Find Camera....
2. In the Find Camera dialog box, complete the following fields:
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Avigilon Control Center Enterprise Client User Guide
Figure A. Find Camera dialog box: IP Address
Figure B. Find Camera dialog box: IP Address Range
o Search From Server: select the server that you want the camera to connect to.
o Search Type: select a search type.
o Camera Type: select the camera's brand name.
Tip:
Select ONVIF to discover cameras that are ONVIF complaint.
o IP Address/Hostname: (For IP Address search only) enter the camera's IP address or
hostname. The camera and server’s gateway IP address must be set correctly for the
camera to be found.
o Start IP Address and End IP Address: (For IP Address Range search only) enter the
start and end IP addresses. Only addresses in that range will be searched for the
selected camera type.
o Control Port: enter the camera control port number.
o Provide the User Name and Password for the camera if required.
3. Click OK.
If the camera is discovered, it will appear in the Discovered Cameras list. You can now connect the
camera to a server.
Connecting a Camera to a Server
Once the camera has been discovered on the network, it can be connected to the server.
16
Setup
1. From the Tools menu, select Connect/Disconnect Cameras. The Connect/Disconnect Cameras
dialog box appears.
Figure A. Connect/Disconnect Cameras dialog box
2. In the Discovered Cameras area, select a camera then click Connect....
Tip:
You can also drag the camera to a server on the Connected Cameras list, then you
can skip the next 3 steps. The camera will automatically make a Primary connection to the
server.
3. In the Connect Camera dialog box, select the server you want the camera to connect to.
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Avigilon Control Center Enterprise Client User Guide
Figure B. Connect Camera dialog box
4. In the Connection Type drop down list, select one of the following:
o Primary: the camera will automatically connect to this server if they are on the same
network.
o Secondary: the camera will try to connect to this server if they are on the same network,
and the primary server is not available.
o Tertiary: the camera will try to connect to this server if they are on the same network,
and the primary and secondary servers are not available.
Select Secondary or Tertiary to create a failover connection. See Failover Connections
information.
5. In the License Priorit y drop down list, select the appropriate license priority. 1 is the highest
priority and 5 is the lowest.
Note: This option is only available if you are connecting to a secondary or tertiary
server.
The License Priority setting decides the order that cameras are connected to the server. The
server will try to connect cameras with a higher license priority before cameras with lower priority.
If the server does not have enough camera channel licenses, low priority cameras may not be
connected. A camera channel license is only used when the camera actually connects to the
server.
6. Click OK.
7. If the camera is password protected, the Camera Authentication dialog box appears. Enter the
camera's username and password, then click OK.
Editing the Camera Connection to the Server
for more
1. From the Tools menu, select Connect/Disconnect Cameras.
2. In the Connect/Disconnect Cameras dialog box, select the camera connection you want to edit
from the Connected Cameras list.
3. Click Edit. Refer to Connecting a Camera to a Server
4. Click OK.
for details about the editable options.
Failover Connections
You can set up failover connections so that if a server fails, the cameras connected to it will automatically
connect to a backup server and continue recording.
18
Failover connections are set up in the Connect/Disconnect Cameras dialog box. When you connect a
camera to a server, you are asked to select the Connection Type and License Priority.
The Connection Type determines when the camera will connect to a server:
Primary: the camera will automatically connect to this server if they are on the same network.
Secondary: the camera will try to connect to this server if they are on the same network, and the
primary server is not available.
Tertiary: the camera will try to connect to this server if they are on the same network, and the
primary and secondary servers are not available.
The License Priority setting decides the order that cameras are connected to the server — 1 is the
highest and 5 is the lowest. The server will try to connect cameras with a higher license priority before
cameras with lower priority. If the server does not have enough camera channel licenses, low priority
cameras may not be connected. A camera channel license is only used when the camera actually
connects to the server.
Setup
To set up a failover connection, complete the Connecting a Camera to a Server
failover Connection Type and License Priority.
procedure and set the
Example
Cameras A, B, C, D, E and F have failover connections set up to two different servers. Assume each
server has 6 camera channel licenses, and the license priority is set to 1 for each connection.
Figure A. Primary connections
When the first server fails, cameras A and B from NVR 1 automatically connect to their Secondary server,
NVR 2.
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Avigilon Control Center Enterprise Client User Guide
Figure B. NVR 1 fails
When the second server fails, cameras E and F automatically connect to their Tertiary server, NVR 2.
Figure C. NVR 2 fails
Disconnecting a Camera from a Server
1. From the Tools menu, select Connect/Disconnect Cameras.
2. In the Connect/Disconnect Cameras dialog box, select the camera you want to disconnect from
the Connected Cameras list then perform one of the following:
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Setup
o Click Disconnect.
The camera is disconnected from the server and moved to the Discovered Cameras list.
o Drag the camera into the Discovered Cameras list.
Upgrading Camera Firmware
Camera firmware updates are typically included with the Avigilon Control Center Server update packages.
Camera firmware updates are automatically downloaded and installed to the camera.
When the camera firmware is being upgraded, video from that camera cannot be displayed and the
System Explorer will display the following symbol beside the camera.
Figure A. System Explorer: camera firmware upgrade
When the firmware upgrade is complete, the System Explorer will display the Camera Connect ed icon
again, and video from the camera will display.
Server Setup
The server Setup dialog box is responsible for all the Avigilon Control Center features that are configured
and stored on the server.
Refer to any of the following sections to access and configure the server setup.
Note: Some features are not displayed if the server does not have the required license, or if you do not
have the required user permissions.
Accessing the Server Setup
Perform one of the following steps to open the server Setup dialog box:
Select Tools > Setup... then select the server you want to setup from the left pane.
In the System Explorer pane, right-click the server and select Setup.
Note: Some features are not displayed if the server does not have the required license, or if you do not
have the required user permissions.
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Avigilon Control Center Enterprise Client User Guide
Figure A. Server Setup dialog box
General
Use the General dialog box to change the name the server displays in the System Explorer.
Changing the Server's Name
The default name for the server may not be useful for your purposes. Use the General dialog box to
change the server's name to something more meaningful to your surveillance system.
1. Right-click a server in the System Explorer then select Setup to open the server Setup dialog
box.
See Accessing the Server Setup
2. Click General.
for more information.
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