Avigilon ACC Enterprise User Manual
Avigilon™ Control Center
Enterprise Client User
Guide
Version 5.2.2
©2006 - 2014 Avigilon Corporation. All rights reserved. Unless expressly granted in writing, no license is granted
with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon
Corporation or its licensors.
AVIGILON, CAPTURE IT WITH CLARITY, HDSM, HIGH DEFINITION STREAM MANAGEMENT (HDSM), THE BEST
EVIDENCE, LIGHTCATCHER and the ACC logo are registered and/or unregistered trademarks of Avigilon
Corporation in Canada and other jurisdictions worldwide. Other product names mentioned herein may be the
unregistered and/ or registered trademarks of their respective owners. ™ and ® are not used in association with
each trademark in this document.
This manual has been compiled and published covering the latest product descriptions and specifications. The
contents of this manual and the specifications of this product are subject to change without notice. Avigilon
reserves the right to make changes without notice in the specifications and materials contained herein and shall
not be responsible for any damages (including consequential) caused by reliance on the materials presented,
including but not limited to typographical and other errors relating to the publication.
Avigilon Corporation
http://www.avigilon.com
Revised: 2014-07-21
PDF-CLIENT5-E-C-Rev2
2
Table of Contents
What is the Avigilon™ Control Center Client? 10
System Requirements 10
For More Information 10
Avigilon Training Center 10
Support 11
Upgrades 11
Feedback 11
Getting Started 12
Starting Up and Shutting Down the Control Center Client 12
Starting Up the Client Software 12
Shutting Down the Client Software 12
Logging In to and Out of a Site 12
Logging In 12
Logging Out 13
Navigating the Client 13
Application Window Features 14
System Explorer Icons 15
Adding and Removing Cameras in a View 15
Adding a Camera to a View 15
Removing a Camera from a View 16
3
Viewing Live and Recorded Video 16
Managing a Site 17
Sites and Servers 17
Discovering Sites 17
Managing Site Logs 19
Managing User Connections 20
Monitoring Server Status 20
Site Settings 22
Accessing the Setup Tab 22
Site Name 23
Editing the Site View 23
Exporting Site Settings 24
Importing Site Settings 25
Managing Servers in a Site 27
Connecting/Disconnecting Cameras 28
Discovering a Camera 29
Connecting a Camera to a Server 30
Editing the Camera Connection to a Server 32
Disconnecting a Camera from a Server 33
Upgrading Camera Firmware 33
Users and Groups 33
Managing Users and Groups Across Multiple Sites 33
Best Practices 34
Adding a User 35
Editing and Deleting a User 37
Importing Active Directory Groups 38
Adding Groups 39
Copying Groups to Other Sites 43
Editing and Deleting a Group 44
Alarms 44
Adding a New Alarm 45
Editing and Deleting Alarms 49
Email Notifications 50
Setting Up the Email Server 50
Configuring Email Notifications 52
Editing and Deleting an Email Notification 53
4
Rules 53
Adding a Rule 54
Editing and Deleting a Rule 57
Scheduling Site Events 58
Server Settings 60
Server Name 60
Recording Schedule 60
Setting Up a Weekly Recording Schedule 60
Using Templates to Modify the Recording Schedule 61
Adding a Template 61
Editing and Deleting a Template 62
Recording and Bandwidth 62
Scheduled Backup 64
License Plate Recognition 66
Setting Up License Plate Recognition 66
Configuring the Watch List 67
Adding Licenses to the Watch List 67
Deleting a License Plate from the Watch List 69
Exporting a Watch List 69
Importing a Watch List 69
POS Transactions 69
Adding a POS Transaction Source 69
Editing and Deleting a POS Transaction Source 75
Adding a Transaction Source Data Format 75
Adding a Transaction Exception 77
Camera Settings 79
General 79
Setting the Camera's Identity 79
Configuring PTZ 79
Rebooting the Camera 80
Network 81
Image and Display 82
Changing Image and Display Settings 82
Zooming and Focusing the Camera Lens 84
Focus Buttons 84
Dewarping an Immervision Panomorph Lens 85
5
Compression and Image Rate 86
Image Dimensions 88
Motion Detection 89
Selecting a Motion Detection Area 89
Controlling Motion Sensitivity and Threshold 90
Privacy Zones 91
Adding a Privacy Zone 92
Editing and Deleting a Privacy Zone 92
Manual Recording 93
Digital Inputs and Outputs 93
Setting Up Digital Inputs 94
Setting Up Digital Outputs 95
Microphone 96
Speaker 97
Client Settings 100
General Settings 100
Joystick Settings 102
Configuring an Avigilon™ USB Professional Joystick Keyboard For Left-Hand Use 102
Configuring a Standard USB Joystick 103
Video Display Settings 104
Displaying Analog Video in Deinterlaced Mode 105
Displaying Image Overlays 105
Changing Display Quality 106
What are Views? 108
Adding and Removing a View 108
View Layouts 108
Selecting a Layout for a View 109
Editing a View Layout 109
Making a View Full Screen 111
Ending Full Screen Mode 112
Cycling Through Views 112
Saved Views 112
Saving a View 112
Opening a Saved View 113
Editing a Saved View 113
Renaming a Saved View 113
Deleting a Saved View 113
6
Collaborating 113
Sharing a View 114
Leaving a Shared View 114
Virtual Matrix 114
Adding and Removing Virtual Matrix Monitors 115
Controlling Virtual Matrix Monitors 115
Monitoring Video 116
Zooming and Panning in a Video 116
Using the Zoom Tools 116
Using the Pan Tools 116
Maximizing and Restoring an Image Panel 116
Maximizing an Image Panel 116
Restoring an Image Panel 116
Making Image Panel Display Adjustments 117
Listening to Audio in a View 117
Triggering Custom Keyboard Commands 118
Controlling Live Video 118
Broadcasting Audio in a View 118
Using Instant Replay 118
Triggering Manual Recording 119
Camera Recording States 119
Starting and Stopping Manual Recording 119
PTZ Cameras 119
Controlling PTZ Cameras 119
Programming PTZ Tours 122
Triggering Digital Outputs 124
Monitoring Live POS Transactions 124
Controlling Recorded Video 125
Playing Back Recorded Video 125
Synchronizing Recorded Video Playback 126
Enabling Synchronized Recorded Video Playback 126
Disabling Synchronized Recorded Video Playback 127
Bookmarking Recorded Video 127
Adding a Bookmark 127
Exporting, Editing, or Deleting a Bookmark 128
Reviewing Recorded POS Transactions 129
7
Working with Maps 130
Adding a Map 130
Using a Map 132
Editing and Deleting a Map 133
Working with Web Pages 134
Adding a Web Page 134
Using a Web Page 134
Editing and Deleting a Web Page 135
Monitoring Alarms 136
Accessing the Alarms Tab 136
Reviewing Alarms 137
Reviewing Alarm Video 137
Acknowledging an Alarm 138
Assigning an Alarm 138
Bookmarking an Alarm 138
Purging an Alarm 138
Searching Alarms 139
Exporting Alarms 139
Arming Image Panels 139
Monitoring License Plates 141
License Plate Overlay 141
Reviewing License Plate Matches 141
Search 143
Performing an Alarm Search 143
Viewing Alarm Search Results 144
Performing a Bookmark Search 144
Viewing Bookmark Search Results 145
Performing an Event Search 146
Viewing Event Search Results 146
Performing a License Plate Search 147
Viewing License Plate Search Results 148
Performing a Pixel Search 149
Viewing Pixel Search Results 150
Performing a POS Transaction Search 150
Viewing POS Transaction Search Results 151
Performing a Thumbnail Search 152
Viewing Thumbnail Search Results 153
8
Export 155
Exporting Native Video 155
Exporting AVI Video 158
Exporting a Print Image 161
Exporting a Snapshot of an Image 162
Exporting Still Images 165
Exporting WAV Audio 166
Backup 168
Backing Up Recorded Video On Demand 168
Appendix 170
Event and Trigger Descriptions 170
Alarm Trigger Source Descriptions 170
Email Notification Trigger Descriptions 170
Group Permission Descriptions 171
Rule Event and Action Descriptions 173
Rule Events 174
Rule Actions 177
Updating the Client Software 178
Accessing the Control Center Web Client 179
Supported License Plates 180
Reporting Bugs 183
Keyboard Commands 184
Image Panel & Camera Commands 184
View Tab Commands 185
View Layout Commands 186
Playback Commands 186
PTZ Commands (Digital and Mechanical) 187
9
What is the Avigilon™ Control Center Client?
The Avigilon™ Control Center Client software works with the Avigilon™ Control Center Server software to give
you access and control of your Avigilon High Definition Stream Management (HDSM)™ surveillance system.
The Client software allows you to view live and recorded video, monitor events, and control user access to the
Control Center. The Client software also gives you the ability to configure your surveillance system.
The Client software can run on the same computer as the Server software, or run on a remote computer that
connects to the Site through a local area network (LAN) or a wireless area network (WAN).
What you can do in the Client software depends on the Server software edition. There are three editions of the
Server software available: Core, Standard and Enterprise. Visit the Avigilon website for an overview of the
features available in each edition: http://avigilon.com/products/video-surveillance/avigilon-control-
center/editions/
A copy of the Client software can be downloaded from the Avigilon website or installed with the Server
software.
System Requirements
Minimum requirements Recommended requirements
Monitor resolution 1280 x 1024 1280 x 1024
Windows XP with Service Pack (SP) 2 or
OS
CPU Intel Dual Core 2.0 GHz processor Quad Core 2.0 GHz
System RAM 2 GB 2 GB
Video card
Network card 1 Gbps 1 Gbps
Hard disk space 500 MB 500 MB
later, Windows Vista, Windows 7 or
Windows 8 (32-bit or 64-bit)
PCI Express, DirectX 10.0 compliant with
256 MB RAM
Windows 7 (64-bit)
PCI Express, DirectX 10.0 compliant with
256 MB RAM
For More Information
Visit Avigilonat http://www.avigilon.com/ for additional product documentation.
Avigilon Training Center
The Avigilon Training Center provides free online training videos that demonstrate how to set up and use the
Avigilon Surveillance System. Register online at the Avigilon Partner Portal site to begin:
http://avigilon.force.com/login
10 What isthe Avigilon™ Control Center Client?
Support
For additional support information, visit http://avigilon.com/support-and-downloads/. The Avigilon Partner Portal
also provides self-directed support resources - register and login at http://avigilon.force.com/login.
Regular AvigilonTechnical Support is available Monday to Friday from 12:00a.m. to 6:00p.m. Pacific Standard
Time (PST):
l North America: +1.888.281.5182 option 1
l International: +800.4567.8988 or +1.604.629.5182 option 1
Emergency Technical Support is available 24/7:
l North America: +1.888.281.5182 option 1 then dial 9
l International: +800.4567.8988 or +1.604.629.5182 option 1then dial 9
E-mails can be sent to: support@avigilon.com.
Upgrades
Software and firmware upgrades will be made available for download as they become available. Check
http://avigilon.com/support-and-downloads/ for available upgrades.
Feedback
We value your feedback. Please send any comments on our products and services to feedback@avigilon.com
Support 11
Getting Started
Once the Avigilon™ Control Center Client software has been installed, you can start using the Avigilon High
Definition Stream Management (HDSM)™ surveillance system immediately. Refer to any of the procedures in this
section to help you get started.
Starting Up and Shutting Down the Control Center Client
The Control Center Client software can be started or shut down at anytime - video recording is not affected
because it is controlled separately by the Server software.
Starting Up the Client Software
Perform one of the following:
l In the Start menu, select All Programs or All Apps > Avigilon > Control Center Client.
l
Double-click the shortcut icon on the desktop.
l From the Avigilon Control Center Admin Tool, click Launch Control Center Client. See the Avigilon
Control Center Server User Guide for more information.
Log in to your Site when the Log In dialog box appears. See Logging In to and Out of a Site for more information.
Shutting Down the Client Software
1.
In the top-right corner of the Client, select > Exit.
2. In the confirmation dialog box that appears, click Yes.
Logging In to and Out of a Site
To access any of the features in your Avigilon High Definition Stream Management (HDSM)™ surveillance system,
you must log in to a Site.
The default administrator access uses administrator as the username and no password. To maintain the security
of the administrator account, it is recommended that your system administrator immediately create a password
for this account after the first login. Your system administrator can then create user accounts for other users.
Logging In
1. Open the Log In dialog box. The Log In dialog box automatically appears when the Client software is
launched.
To manually access the Log In dialog box, do one of the following:
12 Getting Started
l
In the top-right corner of the Client, select > Log In... to log in to all available Sites.
l In the System Explorer, right-click a Site and select Log In... to log in to the selected Site.
2. In the Log In dialog box, select a specific Site or select All Sites from the Log in to: drop-down list.
Figure 1: Log In dialog box
Tip: If you accessed the Log In dialog box from a specific Site, you will not have the option of logging in
to All Sites.
If the Site you want to log into is not shown, click to discover the Site. See Discovering Sites for more
information.
3. Enter your User Name: and Password:. Or, select the Use current Windows cre dentials check box to
automatically use the same username and password as your computer.
4. Click Log In.
After logging in the first time, you can set up automatic login from the Client Settings... dialog box. See General
Settings for more information.
Logging Out
You can log out of one or all Sites at any time.
To... Do this...
Log out of one Site 1. In the System Explorer, right-click the Site and select Log Out.
1.
Log out of all Sites
In the top-right corner of the Client, select > Log Out.
2. In the confirmation dialog box, click Yes.
Navigating the Client
Once you log in, the Avigilon™ Control Center Client application window is populated with all the features that
are available to you.
NOTE: Some features are not displayedif the server does not have the required license, or if you do not have
the required user permissions.
Logging Out 13
Figure 2: Avigilon Control Center Client application window.
Application Window Features
Area Description
Displays all the elements in your surveillance system.
Use the Search... bar to quickly locate anything that is available in the
System Explorer. You can search for items by name, and devices can
1 System Explorer
also be searched for by location, logical ID, serial number and IP
address.
Tip: The content of the System Explorer changes depending on the tab
you have open. For example, servers are not listed in the View tab.
2 View tab
3 Image panel
Allows you to monitor video and organize image panels. You can have
multiple Views open at once.
Displays live or recorded video from a camera. The video control
buttons are displayed when you move your mouse into the image panel.
4 Toolbar Provides quick access to commonly used tools.
5 Task tabs Displays all the tabs that are currently open.
New Task button
14 Application Window Features
Opens the New Task menu so you can select and open new task tabs.
Area Description
You can access advanced tools like Search and Export, or system
administrative features like Site Setup.
Application Menu menu
System message list
This menu gives you access to local application settings like Client
Settings.... You can also open a new window from this menu.
The highlighted number shows the number of system messages that
need your attention. Click the number to display the list of messages.
The highlight color indicates the severity of the most recent message.
l Red = Error
l Yellow = Warning
l Green = Information
System Explorer Icons
Icon Description
A Site. Listed under a Site are all the connected devices and linked features in the system.
A server.
A camera.
A PTZ camera.
An encoder.
A virtual matrix monitor.
A saved View.
A map.
A web page.
Adding and Removing Cameras in a View
To monitor video, add a camera to a View. Camera video can be removed from a View at any time.
Adding a Camera to a View
Do one of the following:
l Drag the camera from the System Explorer to an empty image panel in the View tab.
l Double-click a camera in the System Explorer.
l In the System Explorer, right-click the camera and select Add To View.
The camera is added to the next empty image panel in the View layout.
Tip: You can drag the same camera to multiple image panels to watch the video at different zoom levels.
System Explorer Icons 15
Removing a Camera from a View
Do one of the following:
l Right-click the image panel and select Close.
l
Inside the image panel, click .
Viewing Live and Recorded Video
NOTE: Some features are not displayedif the server does not have the required license, or if you do not have
the required user permissions.
When you monitor video, you can choose to watch live and recorded video in the same View, or only one type
of video per View.
Once you've added cameras to the View, perform the following:
l
To switch all of the image panels in the View between live and recorded video, click either Live or
Recorded on the toolbar.
l To switch individual image panels between live and recorded video, right-click the image panel and
select either Live or Recorded.
Image panels displaying recorded video have a green border.
16 Removing a Camera from a View
Managing a Site
NOTE: Some features are not displayedif the server does not have the required license, or if you do not have
the required user permissions.
The default settings in the Avigilon™ Control Center Client software allow you to start using the application
immediately after installation. However, you may want to customize and set up your Site to reflect how the
system will be used in daily operations.
In Avigilon Control Center 5, servers are maintained in clusters called Sites. Each Site can contain multiple
servers that share configuration settings across the entire Site.
At the Site level, you can manage your server and camera connections, as well as set up Site-wide system
events.
At the server level, you can manage the recording and bandwidth for each of the server's connected cameras.
At the camera level, you can edit the camera image quality and other camera-specific features.
All the Site, server and camera settings can be configured from the Setup tab.
Sites and Servers
In the Avigilon Control Center software, servers are organized in clusters called Sites. By organizing the system
into clusters, you are able to control user access and system wide events through the Site settings. Site settings
are stored on the server, or across all servers in a multi-server system.
Depending on your system and license edition, you may have multiple servers in a Site. When there are multiple
servers in a Site, the Site is able to distribute tasks and system data between the servers so that the system can
continue running even if a server fails.
Within a Site, each individual server is responsible for managing the devices that are connected to it.
Specifically, the server controls video recording. Through the server settings, you control when video is
recorded, how long it is stored, and how much bandwidth is used to stream video.
Discovering Sites
If your computer is on the same network segment (subnet) as a Site, that Site is automatically discovered and
displayed in the System Explorer.
If the Site you want to access is not listed, it is because the Site is on a different subnet and must be manually
discovered. There is no limit to the number of Sites that can be discovered by the Client software.
By default, when a server is first connected to the system, it is added to a Site with the same name. To locate a
new server, you need to search for its Site.
Managing a Site 17
1. Open the Find Site dialog box.
l
In the top-right corner of the Client, select > Log In... . In the Log In dialog box, click .
l
Or, select > Client Settings... > Site Networking. In the Site Networking tab, click .
Figure 3: Site Networking tab
2. In the dialog box, enter the IP Address/Hostname: and the Base Port: of the server in the Site you want to
discover.
18 Discovering Sites
Figure 4: Find Site dialog box
The base port is 38880 by default. You can change the base port number in the Avigilon Control Center
Admin Tool. See the Avigilon Control Center Server User Guide for more information.
3. Click OK.
If the Site is found, it is automatically added to the Site list in the Site Networking tab.
If the Site is not found, check the following then try again:
l The network settings are configured correctly.
l The firewall is not blocking the application.
l The Avigilon Control Center Server software is running on the server you searched for in step 2.
Managing Site Logs
Site Logs record events that occur in the Avigilon Control Center. This can be useful for tracking system usage
and diagnosing issues.
You can filter the items displayed in the log and save the log to a separate file for sending to Avigilon support.
NOTE: Site Logs maintain a record of system events for as long as video data is available or 90 days, whichever
is longer.
1.
In the New Task menu, click .
Figure 5: Site Logs tab
2. In the Site Logs tab, select the Events Types to Show:.
Managing Site Logs 19
3. Next, select the specific Sites, servers and cameras whose logs you want to see.
4. In the Time Range to Search: area, set the date and time range of your search.
5. Click Search.
6. Select a result to display its event details.
7. To save the log search results, click Save events to file... and save the file. You can choose to save the
search results as a text file or a CSV file.
Managing User Connections
If you find that too many users are logged in through the same username or inactive users are preventing active
users from accessing a Site, you can force specific users to log out.
1.
In the New Task menu, click .
2. In the User Connections tab, select a Site from the System Explorer to display a list of all the current users
on the right.
Figure 6: User Conn ection s tab
l The users are listed by username and computer name so that users that share a login are displayed
separately.
l The Login Duration column lets you know exactly how long that user has been logged in to the
Site.
3. To force a user to log out of a Site, select a user then click Log Users Out.
Monitoring Server Status
To help you monitor the health of your Site, you can access a quick overview in the Server Status tab.
l
In the New Task menu, click .
20 Managing User Connections
Figure 7: Server Status tab
In the System Explorer, select a Site to display the statuses of connected servers. Listed information includes:
l Server IP: the server's IP address.
l Total Camera Licenses: the total number of camera channel licenses that have been activated on the
server.
l Camera Licenses in Use: the number of cameras that are currently connected to the server.
l CPU Load of ACC Server: the percentage of server processing power used by the Avigilon Control
Center server software.
l Memory usage of ACC Server: the amount of memory used by the Avigilon Control Center Server
software.
l System Available Memory: the amount of storage available for video recording.
l Up Time: the amount of time the server has been running since it was last rebooted.
l Network Adapters: the networks that the server is connected to, including the IP address of the network
connection, the network speed, and the amount of data passing through the connection.
Click Export Site Report to PDF to export the listed server information.
Monitoring Server Status 21
Site Settings
The settings stored at the Site level impact all users and devices within the Site.
These settings include user account information, email notifications, alarms, and rules. This is also where you can
set up how the System Explorer is laid out, and where you can add or remove servers and cameras in a Site.
NOTE: Some features are not displayedif the server does not have the required license, or if you do not have
the required user permissions.
Accessing the Setup Tab
Follow one of the following steps to open the Setup tab:
l
At the top of the application window, click to open the New Task menu. When the menu appears,
click .
l In the System Explorer, right-click the device you want to configure, then select Setup.
Figure 8: Setup tab
22 SiteSettings
In the Setup tab, the System Explorer is displayed on the left and the Setup options are displayed on the right.
The Setup options change depending on the device that is selected in the System Explorer.
Site Name
Give the Site a meaningful name so that it can be easily identified in the System Explorer. Otherwise, the Site
uses the name assigned to the server it was originally discovered with.
1.
In the Setup tab, select the Site you want to edit, then click .
2. In the dialog box that appears, give the Site a name.
Figure 9: Site Name: dialog box
Editing the Site View
You can edit the way your Site is organized in the View tab so that it reflects how your system is set up.
Through the Site View Editor, you can organize the System Explorer to display cameras by location, group
maps, and saved Views for convenience, or hide cameras that are not relevant to an ongoing investigation.
By default, all cameras are listed in alphabetical order by Site in the System Explorer.
NOTE: These settings only affect the System Explorer in the View tab.
SiteName 23
1.
In the Setup tab, select the Site you want to edit, then click .
Figure 10: Site View Editor dialog box
2. In the Site View Editor dialog box, you can perform the following:
l Select any of the listed elements and use the green arrows to move it up and down the list, or
move it under a site folder.
l
Click to sort the list in alphabetical order.
l
Click to add a new Site. The new Site is a virtual folder for organizational purposes only and will
not have any Setup options.
Double-click the new Site to change the default name.
l
Click to delete a Site folder.
3. Click OK to save your changes.
When you open a new View tab, your changes will be displayed in the System Explorer.
Exporting Site Settings
You can export Site settings so that they can be backed up or used on a different Site.
24 Exporting Site Settings
NOTE: Some features are not displayedif the server does not have the required license, or if you do not have
the required user permissions.
1.
In the Setup tab, select the Site whose settings you want to export, then click
2. Select the settings you want to export.
Figure 11: Export Settings dialog box
3. Click OK.
4. In the Save As dialog box, name and save the file.
Exported client settings can only be saved in Avigilon Settings File (.avs) format.
Importing Site Settings
You can import and use settings that were previously exported from a Site.
1.
In the Setup tab, select the Site to you want to import settings to, then click
2. In the Select File to Import dialog box, find the Avigilon Settings File (.avs) you want to import then click
Open.
NOTE: .avc files are not compatible with this version of the Avigilon Control Center Client software.
3. Select the settings you want to import. Only the settings included in the .avs file are displayed.
Importing Site Settings 25
Figure 12: Import Settings dialog box
4. Click OK.
The settings are merged.
l Unique settings are added to the Site.
l If the settings are identical, only the current Site version is kept.
l If an import setting and a Site setting have the same name but are configured differently, the import
setting is added to the Site and renamed in this format: <setting name> (Import), like Email1 (Import).
l In the rules engine, the Notify users (default) rule is always added and renamed, even if the
settings are the same. The import version is enabled and the Site version is disabled by
default.
l The two Site Views are combined.
l The import settings take precedence.
For example, a map from the import file is already used in the Site. Currently, the map is
stored at the top of the Site View. But in the import file, the map is kept at the bottom. After
the import settings are merged with the current Site settings, the map is moved to the
bottom.
l Unorganized elements from the import file are listed at the bottom of the Site View.
l User permission groups are merged.
l If groups have the same name, the import settings are used and the users from both the
import file and the current Site are added to the group.
l Groups added from the import file automatically gain access to all the new devices that
were added since the settings were exported.
l Users with the same name will use the import settings, including passwords.
26 Importing Site Settings
Managing Servers in a Site
A Site can contain multiple servers to share settings and tasks across all the servers. For example, users and
groups that are added to the Site will automatically have access to all linked servers.
By default, when a server is first discovered on the network, it is added to the System Explorer as a server in a
Site of the same name. You can move the server to a different Site to share resources.
1.
In the Setup tab, select a Site then click .
2. The Site Management tab lists all the Sites you can access and all the servers connected to each Site.
If you do not see the Site or server you want to configure, see Discovering Sites for more information.
Figure 13: Site Man agement tab
3. When you select a server, you will see the available options at the bottom of the screen.
4. To move a server:
l Select the server and drag it to a different Site.
l Or, select the server then click Connect. In the dialog box that appears, select the Site you want
the server to connect to.
NOTE: Sites without any servers are automatically removed from the list.
Once the server is connected to the Site, the settings are merged.
Managing Servers in a Site 27
l Unique settings from the server are added to the Site.
l If the settings are identical, only the Site version is kept.
l If a server setting and a Site setting have the same name but are configured differently, the server
setting is added to the Site and renamed in this format: <setting name> (server name), e.g. Email1
(Server2F).
l In the rules engine, the Notify users (default) rule is always added and renamed, even if the
settings are the same. The Site version remains enabled but the added rule is disabled by
default.
l The two Site Views are combined.
l The Site settings take precedence.
For example, a map from the Site was copied to the server in the past. In the server, the map
was placed at the top of the Site View. But in the Site, the same map is placed at the
bottom. After the server is connected to the Site, the map takes the position used by the
Site (the bottom).
l New, unorganized elements from the server are listed at the bottom of the Site View.
l User permission groups are merged.
l If groups have the same name, the Site settings are used and the users from both the Site
and the server are added to the group.
l Groups that are new to the Site automatically get access to all the devices in the Site.
l Groups that are new to the server automatically get access to all the devices that are
connected to the server.
l Users with the same name will use the settings configured in the Site (including passwords), and
gain group permissions from the server.
l If the Site is connected to a Windows Active Directory, the server must be connected to the same
Active Directory domain or the connection will fail. For more information, see Importing Active
Directory Groups.
5. If the Site has multiple servers, you can choose to disconnect a server from the current Site and re-assign
the server to its own Site.
l Select a server from the Site then click Disconnect....
When a server is disconnected, it retains all the settings it received from its previous Site.
Connecting/Disconnecting Cameras
Cameras are connected to a Site through the linked servers. The server manages and stores the camera's
recorded video, while the Site manages the events that can be linked to the camera's video.
You can connect and disconnect cameras through the Connect/Disconnect Cameras... tab.
A camera's connection status is indicated by the icon beside the camera name in the System Explorer. The
status icons may appear over any device icon in the System Explorer.
28 Connecting/Disconnecting Cameras
Icon Definition
Camera Connected
Camera Upgrading
The camera is connected to the server.
The camera is connected to the server and is currently upgrading its
firmware.
The camera cannot connect to a server.
Camera Connection Error
Camera Disconnected
No Icon
This may be because the camera is no longer on the network or there is a
network conflict
The camera is disconnected but recorded video from the camera remains
on the server.
The camera is disconnected and no recorded video from the camera
remains on the server.
Discovering a Camera
When cameras are connected to the network, they should be automatically discovered by the Client.
If a camera is not automatically discovered, you can try to manually discover the camera.
l
In the Setup tab, select a Site then click .
In the Connect/Disconnect Cameras... tab, all Avigilon and ONVIF cameras that are connected to the
same network segment (subnet) are automatically detected and appear in the Discovered Cameras list.
If the camera you want to connect to is on a different subnet, or is manufactured by a third-party, do the
following:
1. At the top of the Connect/Disconnect Cameras... tab, click Find Camera....
2. In the Find Camera dialog box, complete the following fields:
Discovering a Camera 29
Figure 14: Find Camera dialog box: Se arch Type - IP Address Figure 15: Find Camera dialog box: Search Type - IP Address
Range
l Search From Server: select the server that you want the camera to connect to.
l Search Type: select a search type.
l Camera Type: select the camera's brand name.
Tip: Select ONVIF to discover cameras that are ONVIF complaint.
l IP Address/Hostname: (For IP Address search only) enter the camera's IP address or hostname. The
camera and server’s gateway IP address must be set correctly for the camera to be found.
l Start IP Address: and End IP Address: (For IP Address Range search only) enter the start and end IP
addresses. Only addresses in that range will be searched for the selected camera type.
l Control Port: enter the camera control port.
l Provide the User Name: and Password: for the camera if required.
3. Click OK.
If the camera is discovered, it will appear in the Discovered Cameras list. You can now connect the camera to a
server.
Connecting a Camera to a Server
NOTE: Some features are not displayedif the server does not have the required license, or if you do not have
the required user permissions.
To access a camera from a Site, it must be connected to server within the Site. The server manages and stores
the camera's recorded video, while the Site manages the events that can be linked to the camera's video.
Once the camera has been discovered on the network, it can be connected to the server. If you do not see the
camera you want to connect to, see Discovering a Camera.
30 Connecting a Camera to a Server
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