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Limited Warranty
AVerMedia warrants that the Product is free from defects in material and/or workmanship under normal
use.
AVerMedia does not warrant that the operation of the Product will be uninterrupted or error-free. The
Limited Warranty does not cover:
The warranty period has expired;
Product that has (a) serial numbers or the warranty sticker that have been removed tampered,
damaged or altered, or (b) nonconforming.
Product purchased from an unauthorized distributor;
Product has been tested, altered, modified, repaired or serviced by someone other than
AVerMedia (or its authorized service centers);
Failure to adhere to user’s manual.
Product that are operated in combination with third party’s software which may be obtained by user
or provided by AVerMedia in the product packaging.
Product that are operated in combination with third party’s device(s)/equipment(s), or the damage
is caused from computer viruses
Damage caused by (a) misuse, abuse, neglect, improper use of the physical or operating
environment (such as the exterior ruptures, moisture, exposure to temperature, high or low
humidity, power overload, placement subject to extreme environments that include a lack of
ventilation or stacking, throwing, soakage, etc.) or modification; (b) improper or unauthorized
installation, wiring, repair, testing; (c) use of the Product outside AVerMedia published guidelines;
(d) accident, fire, acts of God or force majeure such as natural disasters, environmental distress,
or lightning; power surges; (e)improper maintenance or failure to use the information content in
accordance with the Product.
Other than the above, similar circumstances not attributable to AVerMedia.
Warranty Period
The term of the warranty begins from the date of purchase. Your dated sales receipt showing the date
of purchase is the proof of purchase. The warranty period varies by product and is generally 1 or 2
years; consult your original AVerMedia product packaging or user information provided by AVerMedia
and local in-country distributor at the time of purchase for the warranty term specific to your product
("Warranty Period").
How to Obtain Warranty Service – Contact your local in-country distributor
To obtain warranty service, an original or copy of the sales receipt from the original retailer is
required.
A separate warranty may be provided by international distributors. This warranty is provided by the
local in-country distributor and this distributor provides local service for your device. Distributor
warranties are only valid in the area of intended distribution.
When a Product or part is replaced, the replacement item becomes your property and the returned
product or part becomes the property of AVerMedia or its distributor.