14. GENERAL TROUBLESHOOTING ................................................................................................... 31
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1. GETTING STARTED
SECTION 1: GETTING STARTED
1.1IMPORTANT SAFEGUARDS
Please read all of these instructions carefully before you use the device. Save this manual for future reference.
What the warranty does not cover
• Any product, on which the serial number has been defaced, modified or removed.
• Damage, deterioration or malfunction resulting from:
• Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to
follow instructions supplied with the product.
• Repair or attempted repair by anyone not authorized by us.
• Any damage of the product due to shipment.
• Removal or installation of the product.
• Causes external to the product, such as electric power fluctuation or failure.
• Use of supplies or parts not meeting our specifications.
• Normal wear and tear.
• Any other causes which does not relate to a product defect.
• Removal, installation, and set-up service charges.
1.2SAFETY INSTRUCTIONS
The Avenview DVI-SPLITPRO-4K Advanced Quad Screen Video Processor has been tested for conformance to safety regulations
and requirements, and has been certified for international use. However, like all electronic equipment’s, the DVI-SPLITPRO-4K
should be used with care. Read the following safety instructions to protect yourself from possible injury and to minimize the risk
of damage to the unit.
Do not dismantle the housing or modify the module.
!
Dismantling the housing or modifying the module may result in electrical shock or burn.
!
Refer all servicing to qualified service personnel.
!
Do not attempt to service this product yourself as opening or removing housing may expose you to dangerous voltage
!
or other hazards
Keep the module away from liquids.
!
Spillage into the housing may result in fire, electrical shock, or equipment damage. If an object or liquid falls or spills on
!
to the housing, unplug the module immediately.
Have the module checked by a qualified service engineer before using it again.
!
Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the device before cleaning.
!
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1.3REGULATORY NOTICES FEDERAL COMMUNICATIONS COMMISSION (FCC)
This equipment has been tested and found to comply with Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
Any changes or modifications made to this equipment may void the user’s authority to operate this equipment.
Warning symbolsDescription
ONLY USE THE PROVIDED POWER CABLE OR POWER
ADAPTER SUPPLIED. DO NOT TAMPER WITH THE
ELECTRICAL PARTS. THIS MAY RESULT IN ELECTRICAL
SHOCK OR BURN.
DO NOT TAMPER WITH THE UNIT. DOING SO WILL
VOID THE WARRANTY AND CONTINUED USE OF THE
PRODUCT.
THE VIDEO BOARDS ARE VERY SENSITIVE TO STATIC.
PLEASE ENSURE IF RACK MOUNTED OR INSTALLED ON A
SURFACE, IT SHOULD BE IN A GROUNDED ENVIROMENT.
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2. INTRODUCTION
Avenview DVI-SPLITPRO-4K KVM Quad Screen Multiviewer with IR, Keyboard and Mouse is an advanced video
processor for most multimedia presentations. This unit is an ideal solution for applications where four video signals must be
displayed on a single display. It supports up to 16 types of video inputs, of which four can be outputted simultaneously with the
desired display layout through software control. The advanced video processor allows you to manipulate the output images to
various sizes and multiple positions on the desired display. This unit can controlled with the ease of the front panel buttons, IR
remote and RS232 via a cable or control system, this functionality allow the user to easily set the desired outputs by 5 preset
layouts or 8 custom layouts saved by the user.
Avenview DVI-SPLITPRO-4K is also equipped with a Master PS/2 Keyboard and Mouse Control. With this feature, users can
switch Keyboard and Mouse Control among 2 to 4 PC sources and control the individual PC with the interactive USB connectors
with software available for download.
The embedded scalar converts signals from input sources to match the native resolution of monitors, flat panel displays, projectors
as well as user-selectable output settings up to WUXGA (1920x1200). Dual outputs are provided in both analog (VGA) and
digital (DVI) format, one is connected to remote display and the other is connected to on-site display for real time monitoring.
-Support Six most popular video formats: four VGA, four DVI/HDMI, four component, four S-Video and four composite
inputs
-Input resolution support from 640x480 to 1920x1200, interlaced or progressive.
-DVI & HDMI
-Support HDCP
-Dual outputs (DVI / VGA), 640x480 to 1920x1200.
-4 Port Keyboard / Mouse Control with PS/2 Input and USB Outputs
-Video background available.
-Adjustable size & position through software.
-Dynamic transition for video sizing and positioning
-Titles, borders and colored backgrounds.
-Resize, position, zoom & pan and blend output video.
-Image parameters and layouts are automatically saved in flash memory and can be recalled for later use.
-Several Image parameters and layouts can be saved in computers and can be loaded for later use.
-Video parameters adjustable (brightness, contrast, color temperature, etc.).
-User-selectable output settings, up to 1920x1200.
-Use as a Video Splitter, a Video Converter and a Video Switcher.
-Firmware upgradable for support of new features and technology enhancements.
-Control through RS-232/RS-485 over Cat-5 and IR Remote Control
-Can be cascaded to obtain more images using RS-485 control path
-Control protocol available for customer proprietary design
-1RU Size
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2.1PACKAGE CONTENTS
Before you start the installation of the converter, please check the package contents.
DVI-SPLITPRO-4K X1
1
DVI – DVI & VGA BREAKOUT CABLE X4
2
VGA TO COMPONENT BREAKOUT CABLE X4
3
DVI TO VGA ADAPTER X4
4
Y CABLE –S-VIDEO TO S-VIDEO-CVBS X4
5
10
RACK MOUNTING KIT X1
6
RS232 TO USB ADAPTER X1
7
IR REMOTE CONTROL X1
8
SOFTWARE CD X1
9
AC POWER SUPPLY X1
11
USER’S MANUAL X1
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2.2BEFORE INSTALLATION
• Put the product in an even and stable location. If the product falls down or drops, it may cause an injury or malfunction.
• Don’t place the product in too high temperature (over 50°C), too low temperature (under 0°C) or high humidity.
• Use the DC power adapter with correct specifications. If inappropriate power supply is used then it may cause a fire.
• Do not twist or pull by force ends of the video cable. It can cause malfunction.
• Avenview DVI-SPLITPRO-4K has 16 inputs and accepts both graphics and video signals, which come from computers
(DVI or VGA), composite, and component video sources respectively. You can pick up four of the ten inputs and then
display four of them simultaneously on the same screen.
ConnectorsVideo Source
DVI
HDMI
(DVI to HDMI Cable or Adapter)*NOT SUPPLIED*
VGA
(DVI to VGA Adapter)
Component (YPbPr)
(DVI to VGA Adapter and VGA to Component Adapter)
Composite
S-Video
Display
1 x DVI Display
VGA Display
(DVI to VGA Adapter)
1 x DVI Display & 1 x VGA Display
(through DVI to DVI/VGA Y Cable)
2 x PS/2 Compatible Keyboard and Mouse
4 x USB Output connected up to 4 PC
INPUT
OUTPUT
KEYBOARD /
MOUSE
CONNECTOR
DVI, COMPONENT,
VGA,
COMPOSITE, S-VIDEO
DVI-I OUT
KEYBOARD MOUSE I/O
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2.3PANEL DESCRIPTION
Avenview Advanced Quad Screen Video Processor (DVI-SPLITPRO-4K) has 16 inputs and accepts both graphics and video
signals, which come from computers (DVI or VGA), composite, and component video sources respectively. You can pick up four
of the ten inputs and then display four of them simultaneously on the same screen. DVI-SPLITPRO-4X REAR PANEL
2.3.1 DVI-SPLITPRO-4K Front and Rear Panel
1 CONTROL PANEL2 IR SENSOR
3 CONTROL BUTTONS (UP,DOWN,LEFT,RIGHT)4 INFORMATION DISPLAY
To reset the DVI-SPLITPRO-4K to factory default settings: Turn on the DVI-SPLITPRO-4K then
switch both DIP Switches simultaneously up and down to reset the unit to factory default settings
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3. INSTALLATION
To setup Avenview DVI-SPLITPRO-4K follow these steps for connecting to a device:
1. Mount or fix the DVI-SPLITPRO-4K safely
2. Switch off DVI-SPLITPRO-4K and all source devices and displays that will be connected
3. Connect a monitor, projector, other displays that come with DVI / VGA inputs by using 1 male – male DVI cable to DVISPLITPRO-4K DVI output. (you can connect 2 displays equipped with DVI and VGA respectively by DVI – DVI/VGA Y
cable
4. Plug-in DVI to DVI/VGA breakout cable to DVI-Component-VGA and plug in VGA to Component adapter to VGA
connector of the breakout cable
5. Connect a device equipped with DVI output (such as PC) to the DVI connector of the breakout cable
6. Connect a device equipped with the component video output to 3-RCA jack of the Component video adapter
7. Connect a device with VGA output (such as laptop) to VGA connector of DVI-SPLITPRO-4K
8. Connected a device with Composite or S-Video video output to composite input of DVI-SPLITPRO-4K through S-Video
/ Composite Y cable.
9. Connect the USB Cable(s) between DVI-SPLITPRO-4K and computer(s)
10. Connect your computer to DVI-SPLITPRO-4K via RS232 to USB Adapter cable and then install the software
11. Turn ON DVI-SPLITPRO-4K
12. Run the Control Software and establish the connection between PC and DVI-SPLITPRO-4K
13. Turn ON all connected devices and then control the display output thru RS232 and included software
3.1 Installation to Control 1-4 PC’s via USB
1. Follow instructions 1-11 before attempting to control PC control
2. Connect one set of PS/2 compatible Keyboard and Mouse if any control to computer(s) is necessary
3. Connect the USB Cable(s) between DVI-SPLITPRO-4K and computer(s) located on the rear panel
4. Download software PS2 to USB Driver from downloads section.
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3.2 Default display modes for KVM hot key control
FullQuad1Quad2
* Red Icon implies the main display area.
Key CombinationFunction Description
Ctrl + Alt + Shift + 1Keyboard & mouse control granted to computer #1
Ctrl + Alt + Shift + 2Keyboard & mouse control granted to computer #2
Ctrl + Alt + Shift + 3Keyboard & mouse control granted to computer #3
Ctrl + Alt + Shift + 4Keyboard & mouse control granted to computer #4
Ctrl + Alt + Shift + 5Switch Video #1 to the main display area
Ctrl + Alt + Shift + 6Switch Video #2 to the main display area
Ctrl + Alt + Shift + 7Switch Video #3 to the main display area
Ctrl + Alt + Shift + 8Switch Video #4 to the main display area
Ctrl + Alt + Shift + 0Mode switching between Full, Quad1, Quad2, Quad3
4
4.SOFTWARE INSTALLATION
1. Hotkey definitions are based on IBM PS/2 compatible keyboard and the Ctrl, Alt, and Shift keys are
on the LEFT side of the keyboard.
2. Switching video source to the main display area will bring MX-1004K back to one of the video default
layouts as shown above.
3. While the control software is adjusting the video layout, the keyboard and mouse control will be off.
4. User can define Quad3 through the software
4.1 System Requirements
1. The DVI-SPLITPRO-4K provides a software control program which runs under Microsoft Windows 98, 2000, XP, Vista,
7 through the interface of RS-232 serial control.
2. Before you click on the icon of the software, make sure you have secured the connection between your computer COM
port and the DVI-SPLITPRO-4K.
3. Install driver for RS232 to USB adapter
4. Once DVI-SPLITPRO-4K is turned on, it display green LED light
5. Ensure that correct driver for RS232-USB Adapter (included with DVI-SPLITPRO-4X/K) are installed. You can check
“Device Manger” under “Ports” page to check if drivers are installed correctly
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5.SOFTWARE SETUP GUIDE
1. Power up the DVI-SPLITPRO-4K and you can see VFD on the front panel blink.
2. Launch Avenview Control Software. It will open following “Serial Port” setting page.
3. Click on Scan button and it will automatically detect Avenview Video Processor and display the following screen:
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4. Note the “Device – ID” and Select Correct “Com Port” and Device ID” from bottom of screen. Once Correct “Com
Port” and “Device ID” is selected, it will change “Device Modular Error” to “Device Ready” as shown below:
5. Once Device is Ready, click “OK” and Avenview Control Software will launch
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5.3 Software Operation
The software has following menu options available:
1
2
3
4
5
6
7
8
9
10
1
FAST LINKAGE
This button will update software GUI for device state
2
OUTPUT RESOLUTION
Supported ModeResolutionSupported ModeResolution
HDTV 720p1280x720 @ 60HzVESA1280x768 @ 60Hz
HDTV 1080p1920x1080 @ 60HzVESA1366x768 @ 60Hz
VESA800x600 @ 60HzVESA1400x1050 @ 60Hz
VESA1024x768 @ 60HzVESA1600x1200 @ 60Hz
VESA1280x1024 @ 60HzVESA1920x1200 @ 60Hz
3
BACKGROUND COLOR
Clicking on this button will show the color dialog for background color adjustment.
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4
BACKGROUND SETTING
DVI-SPLITPRO-4K offers the video background to make this advanced unit actually working like 5 channel video
mixer! The default background video must work as full screen! Users can choose between color and video background
through the following control window. Click on this button will show the dialog for output resolution, background
color and background channel setting.
Note * We recommend not changing Serial Resolutions.
ONLY INPUT 4 CAN BE USED
AS “BACKGROUND CHANNEL”
5
BORDER SETTINGS
Allows you to enable Border and enter Custom Text for Labels each Input Source.
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6
DISPLAY / LAYOUT MODE
Set signal channel full screen or all channel Notice that the input sources will not be changed in Software.
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5.4 DEFAULT LAYOUTS
There are 5 pre-configured layouts available from Control Software, IR Remote Control or Front Panel Buttons.
-Panel Cross
-Panel Right – Type
-Panel Left – Type
-Panel Top – Type
-Panel Bottom – Type
PANEL CROSS
PANEL RIGHT – TYPE
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PANEL LEFT – TYPE
PANEL TOP – TYPE
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PANEL BOTTOM – TYPE
Input Signal which is selected at “Focus Input” will be displayed as Main Video Sources.
5.5 FOCUS INPUT
Select which Input Source should stay in focus when “Layouts” are selected
5.6 SAVE AND SET CUSTOM LAYOUTS
Save up to 8 Custom Layouts and Set them using Control Software, Front Panel or IR Remote Control.
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7
LAYOUT CONTROL SIZE
Set layout control size in Software by percent.
If you enable Fixed Stretch, Aspect Ratios are kept with each Input layout is changed.
8
LAYOUT CONTROL
Create different Layouts by Drag and Drop. You can use “Fixed Aspect Ratio” as described above to retain Aspect Ratio of
source image.
9
PREVIEW WINDOW
Shows preview Window of Layouts
10
INPUT CHANNEL SELECTION AND CUSTOMIZATION
In this section you can Select Input Channel, Input Signal, Channel Window Visible, Blend Settings, Custom Height, Custom
Width, Color Brightness, Contrast, Saturation, Hue, Red, Green, Blue, Color Balance and Auto Configuration.
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5.7 INPUT SELECTION:
-Select “Focus Input” from drop down menu or by Clicking on Main Layout Window.
-Click on “Input Signal”.
-Select Correct “Input Signal” from drop down menu.
-Once right Input Signal is selected, click on UP ARROW (Input Update) beside Focus Input to update it on system
memory.
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5.8 SIZE AND POSITION:
Select on “Size / Pos”
CHANNEL WINDOWS VISIBLE: You may uncheck “Channel Window Visible” if you decide to not show this Windows on screen
BLEND: Change the value of Blending from 100% to 0%. This will allow you to overlay an Input Source on other.
CUSTOM HEIGHT AND WIDTH: If you have specific requirement for Input Layout, you may adjust them here.
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5.9 COLOR SETTING:
Various options to change Brightness, Contrast, Saturation, Hue, Red, Green and Blue are available on each “Input Source”
5.10 COLOR BALANCE AND AUTO CONFIGURE:
You may adjust Color Balance and Auto Configure them by selecting these options
6.SOFTWARE CONFIGURATION
Follow these steps to select right Output Resolution and Input Signal
-Once RS232 communication is setup properly, you should select Optimal “OUTPUT Resolution” supported by your
Display (TV or Monitor)
-Select correct “Input Signal” for each Input.
-After Selecting right Input Signal, ensure to Click on “Input Update”
-Repeat above steps for each Input you have connected
-Select Layout Mode
-Select “Default Layouts” or create your own by dragging dropping
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7.CASCADE INSTALLATION
PRODUCTSETTINGS
The Device ID number will show on the VFD, like below
picture.
The “Device ID” number can adjust by button menu.
Please push the “Down, Up, Left, Right” button, enter
Menuà “(05/05) System Setting” Menuà “(03/03)
Device ID” Menu.
Push the “Right” button. When the “Up” and “Down”
arrow are display, you can adjust number by “Up” and
“Down” button.
Set DVI-SPLITPRO-4K to RS485 Mode by “DIP Switch”.
Please check the VFD will display “Square” Icon.
Set the dip swith on the dvi-splitpro-4x
to # 1 off (up) #2 on (down)
As illustrated in picture
Using C5-RS232-S to control all the cascaded DVISPLITPRO-4K
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8.CONVERTER SERIAL
(1) C5-RS232-S (Transmitter)
Model NameC5-RS232-S
ROLE OF USAGETransmitter [TX]
TRANSMISSION LENGTHUp to 1,000m (1,100yd) [CAT5e]
BAUD RATEUp to 57.6kbps in cascade mode
INPUT1X RS-232
OUTPUT1X RJ-45
RS-232 CONNECTORDE-9 [9-pin D-sub female]
RJ-45 CONNECTORWE/SS 8P8C with 2 LED indicators
DIP SWITCH
[SW Main] 6-pin operation & firmware update
MechanicalC5-RS232-S
HOUSINGMetal case
DIMENSIONS
[L X W X H]
WEIGHT
FIXEDNESSWall-mounting case upon request
POWER SUPPLY5V 2A DC
POWER CONSUMPTION1 Watt [max]
OPERATION TEMPERATURE0~40
STORAGE TEMPERATURE-20~60
RELATIVE HUMIDITY20~90% RH [no condensation]
MODELTBA
PACKAGE270 X 175 x 80mm [10.6” X 6.9” X 3.1”]
CARTON450 X 370 x 300mm [1’6” x 1’3” x 11.8”]
MODELTBA
PACKAGETBA
PACKAGE CONTENTS
6-PinD & audio mode
O
C [32~104OF]
O
C [-4~140OF]
1x C5-RS232-S
2x 5V power adapter
1x User Manual
* Please make sure the DIP switch is in the “ON” Mode
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C5-RS232-S
DVI-SPLITPRO-4K
Device ID: 0
Device ID: 1
Device ID: 2…..
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9.FRONT PANEL CONTROLS
9.1 FRONT PANEL PUSH BUTTONS DESCRIPTION
1
234567
89101112131415
1
2 3 4 5
8
9
10
PAP Full Screen
Input Select
Function key: Input
Signal
Function key: Setting
Function key: Layout 1
11
12
13
6 7 14 15
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Function key: Layout 2
N/A
Infrared Sensor
Navigation
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9.2 FRONT PANEL PUSH BUTTONS FUNCTIONS
9.3 SELECTING PIP WINDOW ARRANGEMENT
Main Window with 3 triple sub-windows aside
You may choose one of the following layouts from 4 presets:
1.
To cancel the operation, press [LAYOUT 1] again
Select a type by pressing according button
while VFD
2.
B_top: press UP
B_btm: press DOWN
B_left: press LEFT
B_right: press RIGHT
Quad Windows in crisscross + 3 user-defined custom layouts
1.
To cancel the operation, press [LAYOUT 2] again
Select a type by pressing according button
2.
while VFD
Display prompts
B_top: press UP
B_btm: press DOWN
B_left: press LEFT
B_right: press RIGHT
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10.ON SCREEN DISPLAY MENU
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11.IR REMOTE CONTROL
Avenview DVI-SPLITPRO-4K, Advanced Quad Screen Processor ships with a compact IR Remote Control that allows for direct
access to most commands used to control the video processor.
IR REMOTE BUTTON DEFINE
1. Power ButtonSet the output video into Sleep Mode
(No Video)
2. Cross-LayoutSet PAP layout to default layout (cross type )
3. Side-Bar LayoutSet PAP layout to default layout
(Side-Bar type )
4. IN 2 (Input Channel 2)First Press Set channel 2 to be focus channel
Second Press enables Channel 2 Full Screen
5. Right ButtonEnables Menu Options and Also Select
Button in Menu Options
6. IN 4 (Input Channel 4)Set channel 4 to be focus channel
Second Press enables Channel 4 Full Screen
7. Up ButtonMove Up in Menu settings
8. PAP Full ScreenMove to the left titles
9. Down ButtonMove Down in Menu settings
10. IN 1 (Input Channel 1) Set channel 1 to be focus channel
Second Press enables Channel 1 Full Screen
11. Left ButtonPrevious in Menu settings
12. IN 3 (Input Channel 3) Set channel 3 to be focus channel
Second Press enables Channel 3 Full Screen
13. Custom Layout4Set PAP layout to custom position and size
14. Custom Layout8Set PAP layout to custom position and size
15. Custom Layout3Set PAP layout to custom position and size
16. Custom Layout7Set PAP layout to custom position and size
17. Custom Layout2Set PAP layout to custom position and size
18. Custom Layout6Set PAP layout to custom position and size
19. Custom Layout1Set PAP layout to custom position and size
20. Custom Layout5Set PAP layout to custom position and size
21. Ch4 SourceToggle between channel 4 input source
DVI/HDMI, VGA/Y-Pb-Pr, S-VIDEO, CVBS
22. Ch3 SourceToggle between channel 3 input source
DVI/HDMI, VGA/Y-Pb-Pr, S-VIDEO, CVBS
23. Ch2 SourceToggle between channel 2 input source
DVI/HDMI, VGA/Y-Pb-Pr, S-VIDEO, CVBS
24. Ch1 SourceToggle between channel 1 input source
Advanced Quad Screen Video Processor with IR, Keyboard and Mouse
Control
DVI/HDMI Single Link - 4.95Gbps
VGA - 165 MHz
Component - 30 MHz
S-Video – 13.5 MHz
Composite – 13.5 MHz
Human body model - ± 15kV (air gap discharge) & ±8kV (contact
discharge)
4 x VGA (through included DVI to VGA Adapter)
4 x DVI
4 x HDMI (through HDMI to DVI Cable / Adapter, not supplied)
4 x Component (through included adapter)
4 x Composite (through included cable)
4 x S-Video (through included cable)
1 x RS232
1 x RS485
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13.SUPPORTED RESOLUTIONS
13.1 DVI / Component / VGA
SUPPORTED MODERESOLUTION
NTSC/480i/525i720x240 @60Hz
PAL/576i/625i720x288 @50Hz
480p/525p720x483 @60Hz
480p (16:9)960x483 @60Hz
576p/625p720x756 @50Hz
(HDTV) 720p1280x720 @50Hz
(HDTV) 720p1280x720 @60Hz
(HDTV) 1080i1920x1080 @50Hz
(HDTV) 1080i1920x1080 @60Hz
(HDTV) 1080p1920x1080 @30Hz
VESA720x400 @85Hz
VESA640x350 @85Hz
VESA640x400 @85Hz
IBM720x400 @70Hz
IBM720x350 @70Hz
IBM640x350 @70Hz
IBM640x400 @70Hz
VESA640x480 @60Hz
MAC640x480 @67Hz
VESA640x480 @72Hz
VESA640x480 @75Hz
VESA640x480 @85Hz
VESA800x600 @56Hz
VESA800x600 @60Hz
VESA800x600 @72Hz
SUPPORTED MODERESOLUTION
VESA800x600 @75Hz
VESA800x600 @85Hz
MAC 832x624 @75Hz
VESA1024x768 @60Hz
MAC1024x768 @60Hz
VESA1024x768 @70Hz
IBM1024x768 @72Hz
VESA1024x768 @75Hz
MAC1024x768 @75Hz
VESA1024x768 @85Hz
VESA1152x864 @75Hz
MAC1152x870 @75Hz
SUN1152x900 @66Hz
SUN1152x900 @76Hz
VESA1280x960 @60Hz
VESA1280x960 @85Hz
VESA1280x1024 @60Hz
HP1280x1024 @60Hz
IBM1280x1024 @67Hz
HP1280x1024 @72Hz
VESA1280x1024 @75Hz
SUN1280x1024 @76Hz
VESA1600x1200 @60Hz
VESA1920x1200 @60Hz
13.2 DVI-OUT
SUPPORTED MODERESOLUTIONSUPPORTED MODERESOLUTION
(HDTV) 720p1280x720 @50HzVESA1366x768 @60Hz
(HDTV) 720p1280x720 @60HzVESA1400x1050 @60Hz
(HDTV) 1080p1920x1080 @60HzVESA1400x1050 @50Hz
VESA640x480 @60HzVESA1152x864 @75Hz
VESA800x600 @60HzVESA1600x1200 @60Hz
VESA1024x768 @60HzVESA1920x1200 @50Hz
VESA1152x864 @75HzVESA1920x1200 @60Hz
VESA1280x1024 @60Hz
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14.GENERAL TROUBLESHOOTING
PROBLEMPOSSIBLE SOLUTION
• Ensure that DVI-SPLITPRO-4K is plugged in
NO POWER
NO OR DISTORTED
IMAGE
POOR QUALITY
WRONG COLOR
NO VIDEO AFTER
FACTORY HARDWARE
AND SOFTWARE RESET
• If you are recovering from power outage, accidentally unplug the adapter or
other power surge conditions, leave the device off for an at least a minute and
then power it on again.
• Make sure all cables are in good working condition and properly connected to
the DVI-SPLITPRO-4K and displays.
• Configure the output video resolution so that it doesn’t exceed the native
resolution of the display. (in this case, the message of “out of range” is usually
showed on your screen)
• We suggest that don’t use T-connectors to split your video source into to
images displayed on two different screens. That will lower output video quality.
Use a distribution amplifier instead of T-connectors.
• Make sure the video source is not compressed and maintains the highest native
resolution.
• Press “Color Balance” key for auto configuration.
Auto color configuration only works at VGA and Component inputs.
• Always perform a hard power reset from the back of the unit using the power
switch on back right.
• In the configuration software after the factory reset navigate to:
Advance setting button
Ensure the correct COM Port is enabled
Wait until Green check mark and Device Ready! is complete
Proceed to “Device Setting/Testing” “Execute Selector”
Select “Modular Configure” then Press Execute Button
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Avenview Warranty Certificate
AVENVIEW CORP. (“Avenview”) warrants Avenview-branded product(s) contained in the original packaging against defects in materials and workmanship when used
normally in accordance with Avenview's enclosed manual guidelines for a period of THREE (3) YEARS from the date of original retail purchase - Warranty Period. Avenview’s
published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
LABOR: During the Warranty Period of THREE (3) YEARS, Avenview will repair or replace the product(s) at no cost using new or used parts equivalent to novel performance
and reliability if the product(s) is determined to have abide by Avenview’s published guidelines. Cost of Labor applicable to product(s) after Warranty Period. For labor costs,
please contact support@avenview.com.
PARTS: During the Warranty Period of of THREE (3) YEARS, Avenview will supply new or rebuilt replacements in exchange for defective parts of the product(s) at no cost if
the product(s) is determined to have abide by Avenview’s published guidelines. Cost of Parts applicable to product(s) after Warranty Period. For part(s) costs, please contact
support@avenview.com.
To obtain Warranty: (a) proof of purchase in the form of a bill of sale or receipted invoice reflecting that the registered product(s) is within warranty period must be presented
to obtain warranty service; (b) product(s) must be registered at time of purchase. Failure to do so will result in applicable parts and labor charges. Returning product(s) must
be shipped in Avenview’s original packaging or in packaging pertaining equal degree of protection to Avenview’s. Both Avenview and purchaser are responsible for freight
charges and brokerages when shipping the product(s) to the receiver.
This warranty does not apply to any non-Avenview branded product(s); non-registered Avenview product(s). This warranty does not apply: (a) to cosmetic damage, including
but not limited to scratches, dents and broken cords; (b) to damage caused by use with another product; (c) to damage caused by accident, abuse, misuse, liquid contact, fire,
earthquake or other external cause; (d) to damage caused by operating the Avenview product(s) outside Avenview’s manuals or guidelines; (e) to damage caused by service
performed by anyone who is not a representative of A venview or an Avenview authorized personnel; (f) to defects caused by normal wear and tear or otherwise due to the
normal aging of the Avenview product(s), or (g) if any serial number has been removed or defaced from the Avenview product(s).
AVENVIEW IS NOT LIABLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR
CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR
ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS;
LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATI ON; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIR ECT
OR CONSEQUENTIAL LOSS OR DAMAGE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER.
Some states do not allow the inclusion or limitation of incidental or consequential damages, or allow limitations on duration implements of the Warranty Period; therefore the above limitations or
exclusions may not be applicable to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
NOT COVERED BY THIS WARRANTY
275 Woodward Avenue, Kenmore, NY 14217
1.866.508.0269
www.avenview.com
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AV Connectivity, Distribution And Beyond...
TECHNICAL SUPPORT
Disclaimer
While every precaution has been taken in the preparation of this document, Avenview Inc. assumes no liability with respect to the operation or use of
Avenview hardware, software or other products and documentation described herein, for any act or omission of Avenview concerning such products or this
documentation, for any interruption of service, loss or interruption of business, loss of anticipatory profits, or for punitive, incidental or consequential damages
in connection with the furnishing, performance, or use of the Avenview hardware, software, or other products and documentation provided herein.
Avenview Inc. reserves the right to make changes without further notice to a product or system described herein to improve reliability, function or design.
With respect to Avenview products which this document relates, Avenview disclaims all express or implied warranties regarding such products, including but
not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
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