Avaya VoIP Monitoring Manager Configuration manual

Avaya VoIP Monitoring Manager Release 3.0

Configuration

555-233-510

Issue 6

June 2005

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unaut horized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Management link. Then click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation Management link. Then click the Internationa l Service s link that includes telephone numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicio us access to or use of) your company's telecommunications equ ipm ent by some part y.

Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based), or asynchronous (character-, message-, or packet-based) equipment, or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

. If you are:

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation docume nts

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may ex perien ce dif fer ences i n prod uct p erforma nce, relia bili ty and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connec ting cab le s and equ ipme nt oth er than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS 60950:2000.

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

The equipment described in this document may contain Class 1 LASER Device(s). These devices comply with the following standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices used in Av aya equipment typi cally operate within t he following parameters:

Typical Center Wavelength Maximum Output Power

830 nm - 860 nm -1.5 dBm 1270 nm - 1360 nm -3.0 dBm 1540 nm - 1570 nm 5.0 dBm

Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than

those specified herein may result in hazardous radiation exposures. Contact your Avaya representative for more laser pr oduct information.

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS

3548. Information Technology Equipment - Immunity Characteristics - Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions.

Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems.

Federal Communications Commission Statement Part 15:

Note: This e qui pm en t ha s b ee n te ste d a nd fo un d t o c omp ly w it h the limit s for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and us ed in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the in terference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya at test s tha t thi s r egis te red eq ui pmen t is cap ab le o f pr ovid in g user s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

REN Number For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the rear or inside the front cover of this equipment is a label that contains, among other information, the FCC registration number, and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digits represented by ## are the ringer equivalence number (REN) without a decimal point (for example, 03 is a REN of 0.3). If requested, this number must be provided to the telephone company.

For all media gateways:

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices that may be connected to a line, as determin ed by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

Manufacturer’s Port Identifier

Off premises stat ion OL13C 9.0F RJ2GX,

DID trunk 02RV2-T 0.0B RJ2GX,

CO trunk 02GS2 0.3A RJ21X

Tie trunk TL31M 9.0F R J2GX Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

120A4 channel service unit

For G350 and G700 Media Gateways:

Manufacturer’s Port Identifier

Ground Start CO trunk 02GS2 1.0A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6 .0Y R J48C

Basic Rate Interface 02IS5 6.0F RJ49C

For all media gateways:

If the terminal equipment (for example, the media server or media gateway) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

FIC Code SOC/

02LS2 0.3A RJ21X

04DU9-IKN 6.0F RJ48C,

04DU9-ISN 6.0F RJ48C,

04DU9-DN 6.0Y RJ48C

FIC Code SOC/

04DU9-DN 6.0Y RJ48C 04DU9-IKN 6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C

REN/ A.S. Code

Network Jacks

RJ21X, RJ11C

RJ21X

RJ48M

Network Jacks

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. It is recommended that repairs be performed by Avaya certified technicians.

The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid compatible.

Canadian Department of Commu nications (DOC) Interference Information

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Installation and Repairs

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconn ect the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org manufacturer.

European Union Declarations of Conformity

by conducting a search using "Avaya" as

To order copies of this and other docume nts:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.72 69

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Manage ment E-mail: totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

Avaya Inc. declares that the equipment specified in this document bearing the "CE" (Conformité Europeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conform ity (DoCs) can be obtai ne d by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

Japan

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . . . . . . 8

Communications, Solutions, and Integration (CSI ) Group of Software Services 8

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . . . . . . 9

Avaya Network Management Software Systems Support Group (NMSSS) . . 9

Customized Management Solutions for Avaya Integrated Management. . . . 10

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

How to Access Books on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 1: Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

What is Avaya Voi ce Over IP Monitoring Manager?. . . . . . . . . . . . . . . . . 13

Avaya VoI P Monitoring Manager Components . . . . . . . . . . . . . . . . . . . 14

Avaya VoIP Monitoring Manager Server . . . . . . . . . . . . . . . . . . . . . 14

Avaya VoIP Monitoring Manager RTCP Monitor. . . . . . . . . . . . . . . . . 14

Avaya VoIP Monitoring Manager Client . . . . . . . . . . . . . . . . . . . . . 15

Avaya VoIP Monitoring Manager Web Client . . . . . . . . . . . . . . . . . . 15

WebLM License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2: Using Avaya VoIP Monitoring Manager . . . . . . . . . . . . 17

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting the Avaya VoIP Monitoring Manager Server . . . . . . . . . . . . . . . . 17

Starting the Avaya VoIP Monitoring Manager Client. . . . . . . . . . . . . . . . . 18

Start ing the Avaya VoIP Monitoring Manager Web Client. . . . . . . . . . . . . . 19

Searching for Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Viewing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Viewing the Session Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Exporting the Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing the VoIP Monitoring Manager Server Settings . . . . . . . . . . . . . . 23

Generating Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Recommended Trap Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Traps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

System Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Issue 6 June 2005 5

Contents

Chapter 3: Interpreting Reports . . . . . . . . . . . . . . . . . . . . . . 25

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Endpoint Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Interpreting Summary Reports for Endpoints . . . . . . . . . . . . . . . . . . 25

Interpreting Detailed Reports for Endpoints. . . . . . . . . . . . . . . . . . . 27

Media Gateway Link Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Interpreting Summary Media Gateway Link Reports . . . . . . . . . . . . . . 29

Interpreting Detailed Media Gateway Link Report s . . . . . . . . . . . . . . . 30

Interpreting Trace Routes Media Gateway Link Reports . . . . . . . . . . . . 31

Difference Between Endpoint and Session Reports . . . . . . . . . . . . . . . . 32

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6 Avaya VoIP Monitoring Manager Release 3.0 Configuration

Preface

Purpose

The purpose of this book is to provide the following information:

● An overview of Avaya VoIP Monitoring Manager capabilities and components.

● Procedures for starting and using Avaya VoIP Monitoring Manager.

● A description of how to interpret Avaya VoIP Monitoring Manager reports.

Intended Audience

This book is intended for network managers familiar with network management and its

fundamental concepts.

Conventions Used in Th is Book

The following typographical conventions are used:

● Bold type is used to indicate information that you type, but tons in a window, select ions in a

menu, and the Enter key on the keyboard. It is also used for emphasis.

● Courier font is used for any information that the computer screen displays.

● Arrows indicate options that you sel ect from cascading menus; for example, “Select File >

Open” means choose the “Open” option from the “File” menu.

Issue 6 June 2005 7

Preface

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections

describe the resources and services that are available.

Avaya Technology and Consulting (ATAC)

Avaya Technology and Consulting (ATAC) works with client teams to develop det ail ed soluti ons

for connectivity to Avaya Communication Manager solutions. The ATAC also designs network

configurations. Due to configur ation complexities, we strongly recommend that you contract for

professional implementat ion servi ces for t he foll owing Avaya Integrated Management pr oduct s:

● Avaya MultiSite Administration

● Avaya Fault and Performance Manager

● Avaya Proxy Agent

Communications, Solutions, and Integration (CSI) Group of Software Services

Avaya Communications, Solutions, and Integration (CSI) Group of Software Servi ces offers

customers the following services:

● Platform readiness verification

● Remote implementation and installation

● Network management server configuration

● Customer acceptance verification

● Custom on-site services

The CSI Group consists of the following two teams:

● Converged Solutions Implementation Engineering

The Converged Solutions Implementation Engineering (CSIE) team implements multi-sit e media gateway (G350/G650/G700) deployment projects for both voice and data design. The overall directio n of the CSI E te am is to br in g the cor rect methodo logy to t hese complex deployments that span vari ous regions and to provide continuity to the overall project from the voice and data implementation standpoint.

8 Avaya VoIP Monitoring Manager Release 3.0 Configuration

● Data Network Implementation Engineering (for merly RNIS)

The Data Network Implementation Engineering team implements and/or upgrades existing or new data networks. This te am analyzes the customer’s network desi gn requirement s and performance expectations, and then creates the hardware and software inst allation specification used to implement data devices including Cajun, VPN, Wireless LAN, Secure Gateways, Extreme, and multi-vendor data equipment.

The CSI Group provides support on a contract basi s. You can purchase various implementation

offers from the CSI Group in Tampa, Florida. See Table 1: Customer-Accessible Resources

page 11 for contact information.

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organization (TSO) provides suppor t to the Avaya Integrated

Management client teams, field technicians, and cust omers. The TSO will bill customers for

support on a time and materials basis if the following conditions exist:

● Customers do not provide remote access.

Support Resources

● Customers do not have a current maintenance agreement.

● Customers do not procure and install the required systems and software as defined in the

Avaya Integrated Management Services Support Plan.

● Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that cust ome rs purchase from third-party

vendors.

Avaya Network Management Software Systems Support Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay,

Florida answers customer calls about products in Avaya Integrated Management. NMSSS will

either answer your questions directly or connect you with an associate who can answer

questions about the products.

Issue 6 June 2005 9

Preface

Customized Management Solutions for Avaya Integrated Management

The Integrated Management Product Team understands customer’s needs and is focused on

customer satisfaction. See Table 1: C ustomer-Accessible Resources

information. The Product Team will assist customers with Avaya Integrated Management

projects and will provide:

● Project Management — An Integrated Management project person will work with the

customer to access configuration and customization requirements for any or all applications within each Avaya Int egrated Management offer. If custom work is required, the evaluation will include a proposed statement of work and price. Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third-party implementation services.

● Training — Basic training can be performed remotely using an interactive medium to

display the applications and a conference bridge for audio. On-site training can be customized to meet the customer’s needs. Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application-specific training.

on page 11 for contact

10 Avaya VoIP Monitoring Manager Release 3.0 Configuration

Avaya Contact Information

Table 1 and Table 2 provide contact information that you may use if you need as sistance during

the process of installing and setting up Avaya Integrated Management. To access the links in

Table 2

, you must be able to access the Avaya intranet.

Table 1: Customer-Accessible Resources

Resource Contact Information

Avaya Support Center http://www.avaya.com/support

Support Resources

Network Management Software Systems Support (NMSSS)

Communications, Solutions, and Integration (CSI) Group of Software Services

Integrated Management Product Team

Toll Fraud Intervention +1 800 643-2353, prompt 1

Table 2: Avaya Internal Resources

Resource Contact Information

Avaya System Management Support

Avaya Technology and Consulting (ATAC)

Communications, Solutions, and Integration (CSI) Group of Software Services

+1 800 237-0016

+1 800 730-9108, prompt 3

Send email to: AIMtraining@avaya.com

http://aem-support.dr.avaya.com

+1 888 297-4700, prompt 2,6

http://forum.avaya.com http://associate2.avaya.com/sales_market/products/

data-implementation-services/

(requires a password)

Integrated Management Services Support Plan

http://associate2.avaya.com/solution/support_plans/ #Enterprise

Issue 6 June 2005 11

Preface

Product Documentation

The latest version of Avaya Integrated Management product documentation, including this

book, is available from the Avaya Suppor t W eb Sit e. To view or download these books from the

Web, you must have access to the Internet, an Internet browser, and Adobe Acrobat Reader,

version 5.0 or later. Adobe Acrobat Reader is provided on the System Management CD and is

also available from http://www.adobe.com

instructions on how to view or download these books.

. See How to Access Books on the Web for

How to Access Books on the Web

To view or download books from the Avaya Support Web Site, follow these steps:

1. Access http://www.avaya.com/support

2. In the left column, click System and Network Management.

3. Scroll to Integrated Management, locate the product name, and click the link corresponding to the software release to display a list of availab le books for that product.

Tell Us What You Think!

Let us know how this book measured up to your expectations. Your opinions are crucial to helping us meet your needs! Please send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Integrated Management Documentat ion Team Room 3C-313 307 Middletown Lincroft Rd. Lincroft, NJ 07738 USA

Fax: Avaya Integrated Management Documentation Team

+ 1 732 852-2469

E-mail: document@avaya.com Subject: Avaya Integrated Management Documentation Team

12 Avaya VoIP Monitoring Manager Release 3.0 Configuration

Chapter 1: Overview

What is Avaya Voice Over IP Monitoring Manager?

Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring tool. It enables you to monitor and review the quali ty of a call on an Avaya VoIP network.

Avaya VoIP Monitoring Manager allows you to view the QoS data (that is, jitter, round trip time (RTT) and packet loss) experienced at th e endpoint s and during a session. Thi s data display s in real-time or for pre vio usly act ive endpoints. With th is in forma tion, you can begin to tr oubleshoot and isolate problems.

Avaya VoIP Monitoring Manager allows you to:

● Search Endpoints. You can search endpoints acti ve from a specified time in the past or

between a date range. Advanced search options enable you to narrow your search to match phone numbers, SIP user names, network addresses, or QoS levels.

● View Reports. Once you have a l ist of endpoints, you can select on e or mor e end poi nt s in

a session and view the associated reports. The reports display QoS data such as jitt er, round trip time (RTT), and packet loss. This is particul arly useful for monitoring media gateways or locating problems at a particular endpoint.

Since you can view reports for endpoints involved in a session, this information will assist you with determining problems that occur between two endpoints or in an isolated area of the network.

● Export Reports. You can export the report data to a comma separated value (csv) file.

You can open this file in most database and spreadsheet programs such as Microsoft Excel. Exporting the dat a to a spr eadsheet e nabl es you to manipul ate t he dat a so you c an create your own reports.

● Generate Automatic Alarms. You can generate Simple Network Management Protocol

(SNMP) Trap s/Alarms, which allow the VoIP Monitoring Manager to alert you when the jitter, RTT, or packet loss reaches certain levels. You can routinely monitor the network and troubleshoot problems.

Issue 6 June 2005 13

Overview

Avaya VoI P Monitoring Manager Comp onents

The Avaya VoIP Monitoring Manager incorporates the Avaya VoIP Monitoring Manager Real-time Transport Control Protocol (RTCP) Monito r and the Avaya VoIP Monitoring Manager Server , which acc ept s co nnections from t he A vay a VoIP Monitoring Manager Client. The server software must be inst alle d on the network t o work c orr ectly. A Windows SNMP Agent must also be installed on the server.

VoIP Monitoring Manager also uses a database. During installation, the VoIP Monitoring Manager Integrated MSDE Database is instal led by default . However, you can choose to install a different Microsof t SQL database.

The components are described in more detail in the following sections.

Avaya VoIP Monitoring Manager Server

The Avaya VoIP Monitoring Manager Server acts as a proxy between the MSDE databas e and the Avaya VoIP Monitoring Manager Client . It manages connectivity to the database an d provides an interface to configure the Avaya VoIP Monitoring Manager RTCP Monitor. The server resides on the same PC as the R TCP Monit or. The databas e can reside on the same PC as the server and RTCP Monitor, or it can reside on a separate machine.

Avaya VoIP Monitoring Manager RTCP Monitor

The Avaya VoIP Monitoring Manager RTCP Monitor col lects the RTCP packet s sent from the Avaya endpoints and stores the information in a proprietary database. The RTCP Monitor also runs as a sub-agent of t he Windows SNMP Agent. All the informati on contai ned in the dat abase can be queried using Microsoft SQL.

14 Avaya VoIP Monitoring Manager Release 3.0 Configuration

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