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VoIP Monitoring Manager
User Manual
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User Manual
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Configuration manual
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Avaya VoIP Monitoring Manager User Manual

Avaya VoIP Monitoring Manager
Reference
14-300614 Issue 2 February 2006

Table Of Contents

Search for Endpoints................................................................................................................ 1
View Reports............................................................................................................................ 1
Export Reports ......................................................................................................................... 1
Generate Automatic Alarms ..................................................................................................... 1
What’s this help........................................................................................................................ 4
Context-sensitive help.............................................................................................................. 4
About menu.............................................................................................................................. 4
Send us feedback!.................................................................................................................... 4
Installation Checklist .................................................................................................................... 5
Configure IP-Network-Region form.............................................................................................. 6
Configure System-Parameters IP-Options Form......................................................................... 7
Make one port available............................................................................................................... 7
Check Windows SNMP Agent is Installed and Running.............................................................. 7
Check for a Valid SNMP Community ID...................................................................................... 8
Configure SNMP Service For Sending Traps.............................................................................. 9
Connect to Database ................................................................................................................. 10
Manage your licenses................................................................................................................10
Customized Setup...................................................................................................................... 11
Change Monitoring Manager Server ...................................................................................... 11
Configure Database Tables.................................................................................................... 11
Migrate Data........................................................................................................................... 11
VoIP Monitoring Manager Client................................................................................................ 13
System Pane.............................................................................................................................. 13
Endpoints Pane.......................................................................................................................... 14
Connection Status...................................................................................................................... 16
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Status Bar .................................................................................................................................. 16
Search Dialog Box ..................................................................................................................... 16
Results List................................................................................................................................. 17
View Tool Bar............................................................................................................................. 19
Search Button ............................................................................................................................ 19
Starting VoIP Monitoring Manager Client .................................................................................. 20
How to Use VoIP Monitoring Manager Client............................................................................ 20
Starting VoIP Monitoring Manager Web Client.......................................................................... 20
Run a Search.............................................................................................................................21
View a Report............................................................................................................................. 22
Connect to New Server.............................................................................................................. 23
Run a Search.............................................................................................................................23
Search Dialog Box ..................................................................................................................... 24
Advanced Search....................................................................................................................... 24
Search for a Specific Network Address..................................................................................... 25
Search for a Specific Phone Number ........................................................................................ 26
Search for a Specific SIP Username......................................................................................... 26
Search Using Quality of Service (QoS) Values......................................................................... 27
View Results List........................................................................................................................ 27
Export Result List....................................................................................................................... 27
Creating Reports with Exported Data ........................................................................................ 28
View Active Endpoints ............................................................................................................... 28
View Status Bar.......................................................................................................................... 28
Update System View.................................................................................................................. 28
Configure Friendly Names for Gateways................................................................................... 28
About Dialog............................................................................................................................... 30
Working with Reports (Client) .................................................................................................... 31
About Summary Reports........................................................................................................ 31
About Detailed Reports .......................................................................................................... 32
About Session Properties....................................................................................................... 34
Difference Between Endpoint and Session Reports.............................................................. 35
Summary Session Report ...................................................................................................... 35
Detailed Reports for Endpoints .............................................................................................. 38
Summary Media Gateway Link Report .................................................................................. 39
Detailed Media Gateway Link Report..................................................................................... 41
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Trace Routes Media Gateway Link Report ............................................................................ 43
View a Report......................................................................................................................... 43
Close Report........................................................................................................................... 44
Close All Reports.................................................................................................................... 44
Copy Report ........................................................................................................................... 44
Move the Reports................................................................................................................... 44
Update Report........................................................................................................................ 45
Update All Reports ................................................................................................................. 45
Edit Report Properties............................................................................................................ 45
Changing the Date Range of Reports.................................................................................... 46
Interpreting Reports................................................................................................................ 47
Interpreting the Values Using Summary Reports................................................................... 47
Arranging Reports .................................................................................................................. 49
Export Data (Client) ................................................................................................................... 51
Export Result List ................................................................................................................... 51
Export Report Data (one session).......................................................................................... 52
Creating Reports with Exported Data..................................................................................... 52
VoIP Monitoring Manager Options............................................................................................. 53
About RTCP Monitor.................................................................................................................. 56
Components of RTT................................................................................................................... 57
Activity Monitor........................................................................................................................... 57
About the Database ................................................................................................................... 57
Data Storage Limits and Management...................................................................................... 57
Storage Options.........................................................................................................................58
License Server Administration Dialog Box................................................................................. 58
About Dialog............................................................................................................................... 59
Starting VoIP Monitoring Manager Client .................................................................................. 60
Starting VoIP Monitoring Manager Web Client.......................................................................... 60
Monitoring Server Status ........................................................................................................... 61
Connect to RTCP Monitor.......................................................................................................... 62
Changing the RTCP Listen Port................................................................................................. 62
Connecting to the License Server.............................................................................................. 62
Generating Traps and Alarms.................................................................................................... 63
Recommended Trap Settings .................................................................................................... 63
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Call Traps................................................................................................................................... 64
System Traps............................................................................................................................. 65
Terminal Traps........................................................................................................................... 66
Troubleshooting ......................................................................................................................... 67
License Problems....................................................................................................................... 67
Client Error Messages ............................................................................................................... 67
Client Error Messages............................................................................................................ 67
Access Error........................................................................................................................... 67
Graph Limit Reached ............................................................................................................. 67
Help Could Not Be Displayed................................................................................................. 67
Invalid Bounds........................................................................................................................ 68
Invalid Date Range................................................................................................................. 68
Invalid Search Parameter....................................................................................................... 68
No Data is Displaying on a Report ......................................................................................... 68
No Endpoint Data Available ................................................................................................... 68
No Endpoints Matched the Search ........................................................................................ 69
Server Unavailable................................................................................................................. 69
Server Version Error............................................................................................................... 70
Some Fields Are Blank in the Exported Data......................................................................... 70
Unknown Error ....................................................................................................................... 70
Web Client Displaying Incorrect Time.................................................................................... 71
Windows SNMP Agent Connection Error............................................................................... 71
Server Error Messages..............................................................................................................71
Server Error Messages .......................................................................................................... 71
Check SNMP Installation........................................................................................................ 71
Could Not Resolve Host Name.............................................................................................. 71
Excessive Packet Loss........................................................................................................... 71
General Server Error.............................................................................................................. 72
Invalid RTCP Port................................................................................................................... 72
Ports used by Server.............................................................................................................. 72
Problems Binding to Port 162................................................................................................. 72
RMI Registry Error.................................................................................................................. 73
Set RTCP Port Error............................................................................................................... 73
Server Cannot Connect to SNMP .......................................................................................... 73
SNMP Service Error............................................................................................................... 74
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Unable to establish database connection.............................................................................. 74
Windows SNMP Agent is Not Running .................................................................................. 74
Reference Information ............................................................................................................... 75
Characteristics of RTCP......................................................................................................... 75
Database Schema.................................................................................................................. 75
Entity Relationship Diagram................................................................................................... 80
Handling Jitter ........................................................................................................................ 81
Interpreting RSVP Status ....................................................................................................... 81
Interpreting Terminal Names.................................................................................................. 82
SNMP Community ID ............................................................................................................. 82
TTL Considerations................................................................................................................ 83
Index.............................................................................................................................................. 91
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About VoIP Monitoring Manager

Avaya VoIP Monitoring Manager is a Voice over IP (VoIP) Quality of Service (QoS) monitoring tool. It enables you to monitor and review the quality of a call on an Avaya VoIP network. Avaya VoIP Monitoring Manager allows you to view the QoS data (such as Jitter, Round Trip Time
(RTT) and Packet Loss) experienced at the endpoints and during a session. The QoS data
displays in real-time or for previously active endpoints. With this information, you can begin to troubleshoot and isolate problems.
If you are new to using the VoIP Monitoring Manager, the following information explains what you can do with this tool.

Search for Endpoints

You can search endpoints active from a specified time in the past or within a date range. The Advanced Search options enable you to narrow your search to match phone numbers, SIP user
names, network addresses, or QoS level.

View Reports

Once you have completed your search, you can select one or more endpoints in a session and view the associated reports. The reports display the QoS data for the selected endpoints. This is particularly useful for monitoring media gateways or locating problems at a particular endpoint.
Since you can view reports for endpoints involved in a session, this information will assist you with determining problems that occur between two endpoints or in an isolated area of the network.

Export Reports

You can export the report data to a comma separated value (csv) file. You can open this file in most database and spreadsheet programs such as Microsoft Excel. Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports..

Generate Automatic Alarms

You can generate Simple Network Management Protocol (SNMP) traps/alarms, which allow the VoIP Monitoring Manager to alert you when the Jitter, Round Trip Time or packet loss reaches certain levels. This assists you to routinely monitor the network and troubleshoot problems.
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About VoIP Monitoring Manager Client

The VoIP Monitoring Manager (VMM) Client provides the graphical user interface (GUI) to view the VMM data. The VMM Client does not communicate with the VMM RTCP Monitor, does not use SNMP, and does not communicate with the database. The data that is displayed is gathered from the VoIP Monitoring Manager (VMM) Server.
The VMM Client may be installed on the same machine as the VMM Server, or it may be installed on another PC on the network. It is possible for the VMM Server and the VMM Client to communicate over a dial-up connection.

About VoIP Monitoring Manager Web Client

The VoIP Monitoring Manager (VMM) Client can run as a web application in a browser. This is useful if you only have the VMM Server installed. To run the VMM Client as a web application, the following requirements must be met:
The VMM Server needs to be running a web server. The Apache web server is
automatically installed on the server when the VMM Server software is installed.
The web server must be configured to publish the file to the following VMM installation
path:
C:\Program Files\Avaya\VoIP Monitoring Manager\jars\ClientApplet.htm NOTE:
The server installation will apply this configuration.
The PC you will use to access the VMM Server must be able to connect to the VMM
Server via a web browser and have the following software installed:
Microsoft Internet Explorer 6.0 or later  Sun Java 2 Runtime Environment, SE v1.4.2_06.
If you run the web client, you will not have access to all the functionality available in the VMM Client application. For example, you will be unable to copy and connect to a new server. For more information, see Starting VoIP Monitoring Manager Web Client.

About VoIP Monitoring Manager Server

The VoIP Monitoring Manager Server acts as a proxy between the database and the VoIP Monitoring Manager Client. It manages connectivity to the database and provides an interface to configure the VoIP Monitoring Manager RTCP Monitor. The main purpose of the VoIP Monitoring Manager Server is to reduce the amount of traffic to the VoIP Monitoring Manager Client by performing large data downloads and extensive processing of the MIB data stored on the RTCP Monitor.
The VoIP Monitoring Manager Server is a Java application that runs as a Windows service on the same PC as the RTCP Monitor. The VoIP Monitoring Manager Server can reside on the same PC as the RTCP Monitor, or it can reside on a separate PC.

Components of VoIP Monitoring Manager

The VoIP Monitoring Manager (VMM) application consists of the VMM RTCP Monitor and the VMM Server, which accepts connections from the VMM Client. If you only have the VMM Server installed, you can run VMM Client as a web client.
To ensure VMM will run correctly, you must perform the following steps:
Configure the Switch Administration Forms on Avaya Communication Manager.  Install a Windows SNMP Agent on the server (if not installed already).  Install the VMM Server on to the network.
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The components and their relationship are described in more detail in the following links:
VoIP Monitoring Manager Server  VoIP Monitoring Manager RTCP Monitor  VoIP Monitoring Manager Client  VoIP Monitoring Manager Web Client  Database

About Licenses

VoIP Monitoring Manager requires licenses that you must purchase from Avaya. You can purchase these licenses in sets of 2000 phone endpoints and 40 media gateways. The Avaya licenses are managed by the WebLM server, which is provided with VoIP Monitoring Manager.
By selecting Help>About in the VMM Server window or the VMM Client, you can view the following information:
the number of licenses purchased  the number of phones at the local server. This number represents the phones that
reported to VMM in the last 28 days. This number will increase if you move phones (for example, change extensions or IP addresses). In this case, these phones appear to be new endpoints to VMM. Since there is a 30-day grace period, this will not be a problem.
the number of phones at the local server that exceed the license (that is, the number of
phones that are unlicensed). If greater than zero, this number is displayed in red. This can occur if you have only one monitor connected to the WebLM License Server, and you have more phones stored in the database than licenses purchased.
the number of media gateways at the local server. This number represents the media
gateways that reported to VMM in the last 28 days.
the number of media gateways at the local server that exceed the license (that is, the
number of media gateways that are unlicensed). If greater than zero, this number is displayed in red. This can occur if you have only one monitor connected to the WebLM License Server, and you have more media gateways stored in the database than licenses purchased.
Each VMM RTCP monitor periodically checks the number of endpoints it knows about and requests/renews the licenses for them. If there is more than one RTCP monitor and the total number of endpoints known exceeds the number of licenses, the RTCP monitor that requests licenses first will get its licenses. The RTCP monitor that requests licenses last will be denied licenses. If you enter the 30-day grace period because license limits were exceeded, the About dialog box will appear every time you start the VMM Client or open the VMM Server window. If you exceed the 30-day grace period, VoIP Monitoring Manager Server stops collecting RTCP data.
Avaya provides a 90-day trial version of VoIP Monitoring Manager. After 90 days, VoIP Monitoring Manager stops collecting RTCP data. You have the option of purchasing the VoIP Monitoring Manager license key from Avaya to fully activate the VoIP Monitoring Manager beyond the 90-day trial period. When a license key is purchased, an instance of WebLM License Server is required to manage the license key.
Contact your authorized Avaya Sales Representative to purchase additional VMM licenses.
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Help

Most screens and tasks in VoIP Monitoring Manager have matching topics in this help. You can go directly to the matching topic by clicking the Help button shown on the screen or dialog box.
If the topic displayed does not show the required information, you can open the entire help at any time.
To open the Help Contents, select Help > Contents.
To open the Help File, click on this icon on the Tool Bar or Help > Contents.
What’s this help
The What’s this? button located on the Tool Bar enables you find out what a Tool Bar or button is in the application. You click on the What’s this? button as shown above and then click the object. The help will open explaining that particular object.
Context-sensitive help
If you click the help button on a form, help about that form (or its uses) is displayed.
About menu
You access the About menu from Help > About. The About dialog box shows the version number for the VoIP Monitoring Manager (VMM) Client. This is useful to ensure that you are using the same version number for the VMM Client as the VMM Server.
Send us feedback!
To send us feedback or to suggest any improvements about this Online Help, send an email to
performance@avaya.com.

Support Details

If you require further support details for VoIP Monitoring Manager, check the Avaya web site located at www.avaya.com for the most recent information. From the main page, navigate to the support page, and search for VoIP Monitoring Manager.
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Installation Checklist

Installation Checklist

The VoIP Monitoring Manager Server (VMM Server) needs to be installed on the VoIP network. Before you install the software, you need to configure the Switch Administration Forms on Avaya Communication Manager.
1. Configure Switch Administrator forms.
You need to configure the System-Parameters IP-Options Form and the IP-Network­Region Form to send RTCP reports to the RTCP Monitor.
2. Make one port 1099.
The VMM Client and Server communicate using Java Remote Method Invocation (RMI), and uses port 1099 as its default port on the machine running the VMM server. If port 1099 is not available, another port must be made available.
3. Check for Windows SNMP Agent.
The SNMP Agent must be installed for the VoIP Monitoring Manager Server to function. You can check if the Windows SNMP Agent has been configured to run at startup automatically. The installation also checks to see if the Windows SNMP Agent is installed.
If the Windows SNMP Agent is not installed, the Add/Remove Windows Components starts automatically and you are be prompted for the Windows 2000 CD location to install the Windows SNMP Agent.
4. Check for a valid SNMP Community ID.
You must set an ID with the correct privileges.
5. Configure SNMP agent for sending traps.
Although SNMP is installed and running, it does not send the required traps until you configure it.
6. Install VoIP Monitoring Manager.
Insert the CD into your drive and follow the instructions.
7. Connect to a database.
When you first install VoIP Monitoring Manager, you need to connect the VMM Server to a database.
Solving Installations Problems: If you are experiencing difficulties running the application after installation, the following checks may assist you:
Check Windows SNMP Agent is Running  Check for a Valid Community ID
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Configure IP-Network-Region form

You must configure two Switch Administration Forms (SAT) on Avaya Communication Manager to send RTCP reports to the RTCP Monitor. These forms are called the ip-network-region form and the system-parameters ip-options form.
Configuration for the ip-network-region form
Set the RTCP Reporting Enabled? field to y (yes).  Set Use Default Server Parameters? field to y (yes). This indicates that this network
region uses the default values specified previously on the system-parameters-ip-options form as well.
Why you might not want to use the default parameters?
Multiple VoIP Monitoring Manager Servers might be installed on a large system in order to reduce the network traffic between a set of endpoints and the RTCP Monitor (for example, low bandwidth link between endpoints in one network region and a remote RTCP Monitor). The network traffic due to RTCP reports being sent from the endpoints to the RTCP Monitor is usually low, less than 40 bytes per second per currently active VoIP call (RTP session). Therefore, it is usually unnecessary to have multiple RTCP Monitors.
If multiple VoIP Monitoring Manager Servers are installed on the system, then the endpoints in each network region can be configured to send their RTCP reports to different RTCP Monitors. To configure the endpoints in each network region to send their RTCP reports to different RTCP Monitors, perform the following steps:
Set Use Default Server Parameters? field to n (yes).  Specify the IP address of the Windows 2000 PC running the VoIP Monitoring Manager
Server for that network region.
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Configure System-Parameters IP-Options Form

You must configure two Switch Administration Forms (SAT) on Avaya Communication Manager to send RTCP reports to the RTCP Monitor. These forms are called the system-parameters ip­options form and the ip-network-region form.
Configuration for the system-parameters ip-options form
Set the RTCP MONITOR SERVER, Default Server IP Address to the address of the Windows 2000 PC running the VoIP Monitoring Manager Server.

Make one port available

The VMM client and server communicate using Java Remote Method Invocation (RMI), and uses the port 1099 on the machine on which the VMM server is running.
If this port is not available, the VMM server will attempt to use the following ports: 49177, 51173, or 63006. Although it is unlikely that all of these ports will be in use on a single machine, please ensure that at least one of these ports is available.

Check Windows SNMP Agent is Installed and Running

The Windows SNMP Agent must be installed before you install the VoIP Monitoring Manager Server. If Windows SNMP Agent is not installed already, you are prompted during the VoIP Monitoring Manager installation to install it from the Windows CD.
NOTE: If the Windows SNMP Agent is not installed or is not running, you will experience problems receiving data.
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Check if Windows SNMP Agent is Installed and Running
1. Select Start > Settings > Control Panel > Administrative Tools > Services.
2. Scroll down until you see SNMP Service. It should have a status as Started and Startup Type as Automatic. If it is not included in the list, you will need to install it from the Windows CD.
3. If the SNMP Service is listed but not set to run automatically, you will need to change its properties as follows:
1. Right-click on SNMP and select Properties from the context menu. The SNMP Service Properties dialog box opens.
2. Select Automatic from the Startup Type drop down list.
3. Click OK.

Check for a Valid SNMP Community ID

The Community ID for your Windows SNMP Agent must match the Community ID defined in the VoIP Monitoring Manager Options dialog box. By default it is public, but it may have been changed.
You cannot complete this procedure unless you have already checked that Windows SNMP is installed and running.
To Check for a Valid Community ID
1. Click Start > Settings > Control Panel > Administrative Tools > Services.
2. Scroll down and select the SNMP Service.
3. Right-click on SNMP Service, and select Properties from the context menu.
4. Select the Security tab. The VoIP Monitoring Manager Options must have a Community ID from the list of Community Names.
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5. Add a public ID with Read and Write privileges (if one does not already exist or is not available) for use by VoIP Monitoring Manager.
6. Click OK.

Configure SNMP Service For Sending Traps

To send traps, you need to configure the SNMP Service.
To Configure Windows SNMP Agent for Sending Traps
1. Click Start > Settings > Control Panel > Administrative Tools > Services.
2. Scroll down and select the SNMP Service.
3. Right-click on SNMP Service, and select Properties from the context menu.
4. Select the Traps tab.
5. Type the community name that is configured on the network management system to which trap messages will be sent, and click Add to list.
6. In the Trap destinations area, click Add. The SNMP Service Configuration dialog box displays.
7. In the SNMP Service Configuration dialog box, type the IP address of the network management system to which the traps will be sent, and click Add.
8. From the SNMP Service Properties dialog box, click OK.
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If the changes do not take effect immediately, you may have to restart the SNMP Service. To restart either service, right-click on it, and select Restart from the context menu.

Connect to Database

When VoIP Monitoring Manager is first installed, you need to connect it to the database. You also need to perform this task if you decide to change to a different database (for example, you upgrade to an SQL Server database from the standard MSDE database). This is explained in Migrate Data.
This setting is for both reading of monitor data and writing of RTCP data.
To connect to a database:
1. From the VoIP Monitoring Manager server interface, select File > Connect to Database.
2. Enter the Database Server name, Logon Name, and Password.
The database server name can be either a name or an IP address. In either case, it must be accessible on your network.
3. Click OK.

Manage your licenses

You must log into the WebLM server that manages your Avaya licenses. The license server is required to activate VoIP Monitoring Manager beyond the 90-trial period. If you do not have a license to use VoIP Monitoring Manager, you can use the software for a 90-day trial period.
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Customized Setup

You only need to use these procedures if you are changing the default installation (for example, creating your own database).

Change Monitoring Manager Server

To change the VoIP Monitoring Manager Server that the VoIP Monitoring Manager Client is
communicating with:
1. Select File > Connect to New Server. The Host Name of Server dialog box appears.
2. Enter the name of the new VoIP Monitoring Manager Server, and click OK.
If you are using the VoIP Monitoring Manager Client from a browser, you will be unable to change the server from which the Client is receiving information. The monitor that is displaying the Client must be directly connected to the Server that is running the VoIP Monitoring Manager Server.

Configure Database Tables

You do not need to configure the database tables as part of a normal installationthis happens automatically. You only need to configure the database tables if you initially use the default MSDE database, but then decide to migrate to an SQL Server database.

Migrate Data

Use this procedure if you want to migrate VoIP Monitoring Manager data from the standard MSDE database to an SQL Server 2000 database or an SQL Server 2005 database. Reasons for performing this migration include:
Database content needs to exceed 2 GB.  You want access to improved management and reporting tools available in SQL Server.  You want the remote administration capabilities of SQL Server.  You regularly need a connection pool of more than five connections.
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To migrate data:
1. Install SQL Server. VoIP Monitoring Manager supports SQL Server 2000 and SQL Server
2005.
2. Set up the VMM database:
1. Copy SetupNewVmmDatabase.zip to the MS SQL Server machine. (This zip can be found in the VMM installation\SQL folder.)
2. Extract the zip file and follow the instructions in the extracted readme.txt file.
3. Create a backup of the existing MSDE database.
4. Using the standard SQL Server tools, restore the backed-up database as a new SQL Server database. (Alternatively, use the script provided: <VMM installation directory>\sql\RestoreVmmDatabase.bat.)
5. Start Avaya VoIP Monitoring Manager Server.
6. Select File > Connect to Database.
7. Enter the Database Server name, Logon Name, and Password. (Note the default VMM login/password created by the setup scripts is VmmUser/VmmUserPassword.)
8. Click OK.
The Avaya VoIP Monitoring Manager Server shows the progress of the connection. When both Server Status and SNMP Agent Status bars at 100%, the connection has been successful.
For security reasons, you must change the VmmUser password. Run the batch file ChangeVmmUserPassword.bat, which is included in the zip, to change the password associated with the VmmUser SQL login. Then, reconfigure the VMM Server with the new password.
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Overview of VoIP Monitoring Manager Client

VoIP Monitoring Manager Client

The following image displays an example of the VoIP Monitoring Manager Client in use. A search has been completed and a Summary Report is displaying ready for analysis. To familiarize yourself with the environment such as its tools and menus, click on it in the image below.

System Pane

The System pane is populated based on the media gateways that have reported to the VMM server in the last hour (or specified time period).
Data for the System pane is only obtained over the last hour because this uses an expensive query if the database is large. If your system has a small database, you may want to increase this "look back" time. To increase the "look back" time, you must change the value of the SystemViewSearchInterval attribute in the VoIPMonMgrClient.ini file. The VoIPMonMgrClient.ini file is located in the VMM installation directory. Note that the value of the SystemViewSearchInterval attribute is in hours.
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For each object, the System pane displays the following information (if available):
Name (if you configured friendly names for gateways)  IP address
The following image shows a sample System pane.
The System pane may contain the following icons:
Gatekeeper Unknown Gatekeeper
Gateway
From the System pane, you can select a gateway and click the Report button to view an aggregated report of all the VoIP sessions over the selected link.

Endpoints Pane

The Endpoints pane displays:
the list of active endpoints  the list of endpoints that are the result of a Search you performed
From the Endpoints pane, you can click the Toggle Aliases check box to view/hide the friendly names for gateways.
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The following image shows a sample Endpoints pane.
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The Endpoints pane may contain the following icons:
Gateway
IP Phone Avaya IP Softphone
SIP Phone
Identification information is unavailable for this endpoint

Connection Status

When you start the VoIP Monitoring Manager Client, it attempts to connect to the VoIP Monitoring
Manager Server. The results of this connection are displayed in the Status Bar. Some of the
possible connection icons are as follows:
The VoIP Monitoring Manager Client is connected to the VoIP Monitoring Manager Server.
The VoIP Monitoring Manager Client is not connected to the VoIP Monitoring Manager Server.
Display in Status Bar
When you connect to a new VoIP Monitoring Manager Server, a message displays in the status bar as shown below.

Status Bar

The Status bar is the area of space at the bottom of the VoIP Monitoring Manager Client window that shows the Connection Status and the current license state. You toggle the display of the Status bar either by clicking on its icon on the Tool bar or selecting/deselecting the checkbox in the View menu.

Search Dialog Box

The Search dialog box is where you set your search criteria for gathering endpoints. You access this dialog box by clicking the Search button on the Endpoints tab or selecting Edit > Search. A search is based on the time period for the active endpoints. This search could contain endpoints that were active in the last minute, hour, day or month or were active between a date range.
You can use the Advanced Search to run a search for a specific phone number, SIP username,
network address, or based on a QoS value. Once you have entered the details, click the Search
button. A Search updates the Results List with the endpoints. You can then select an endpoint and view the report.
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Results List

The Results List shown in this image displays a list of endpoints that are a result of the Search. You can toggle the display of the Results List by unchecking the option from View > Results. You can also reduce and expand the Result Lists pane by pointing your mouse at the right side edge and dragging the edge to the desired size.
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The Results List pane may contain the following icons:
Gateway
IP phone Avaya IP Softphone
Avaya SIP phone

View Tool Bar

You can toggle the display of the Tool Bar in the VoIP Monitoring Manager Client. Hiding the Tool Bar provides you with more screen space. Toggle this option by selecting/deselecting the
Tool Bar option from the View Menu.

Search Button

To access the Search dialog box, perform one of the following steps:
Click on the Search button on the Results List.
Click the Search icon on the Tool Bar.  Select Edit > Search.
This opens the Search dialog box, which allows you to run a search for endpoints based on a time period. You can also use the Advanced Search options to narrow your search to match
phone number, SIP username, network address, and/ or QoS level.
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Getting Started Guide (Client)

Starting VoIP Monitoring Manager Client

You need to ensure that the VoIP Monitoring Manager (VMM) Server is installed and running on the network before you start the VMM Client. If you only have the VMM Server installed, you can also start the VMM Client as a Web Client.
To start VoIP Monitoring Manager Client:
From the PC where the VoIP Monitoring Manager Client software is installed, select Start > Programs > Avaya > VoIP Monitoring Manager > Client.
The Avaya VoIP Monitoring Manager Client window appears. Now you can search for endpoints and then view the QoS data in a report format.

How to Use VoIP Monitoring Manager Client

To use the VoIP Monitoring Manager, you must start the VoIP Monitoring Manager Server before you start the Client. Then you can begin to search for endpoints, view reports and begin your analysis.
Using VoIP Monitoring Manager Client, you can:
Run a Search  View a Report  Interpret the Values Using Summary Reports  Interpret the Values Using Detailed Reports
If you want to become familiar with the application’s tools and menus, see VoIP Monitoring Manager Client.

Starting VoIP Monitoring Manager Web Client

The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. This is useful if you only have the server installed. To run the Avaya VoIP Monitoring Manager Client as a Web application, the following requirements must be met:
The PC on which the Avaya VoIP Monitoring Manager Server software is installed must
be running a Web server. The Apache Web server is automatically installed on the server when the Avaya VoIP Monitoring Manager Server software is installed.
The Web server must be configured to publish the file to the following VoIP Monitoring
Manager installation path: C:\Program Files\Avaya\VoIP Monitoring Manager\jars\ClientApplet.htm
The PC you will use to access the Avaya VoIP Montoring Manager Server must be able
to connect to the VMM server via a Web browser and have the following software installed:
Microsoft Internet Explorer 6 or later  SUN Java 2 Runtime Environment, SE v1.4.2_06
For more information see the topic About the VoIP Monitoring Manager Web Client
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To Start Web Client
From your browser, type in the following url:
Http://VMMServerMachineName/VoIPMonMgr/ClientApplet.html
where VMMServerMachineName = the machine running the VMM Server. This url points
to the machine running the VMM Server. If you do not have the Sun Java Plug-in installed, you are prompted to install it. To exit the Web Client, just close the browser.
There are limitations in using the VMM Web Client. These are imposed by the security restrictions associated with running unsigned applets. The limitations are:
You can only access one monitor that is directly connected to the
server running the VMM Server.
You cannot:
Connect to a new server.  Use the Copy functionality.  Persist the settings from the Report Properties dialog box.  Log to the Windows event log or files.  Configure aliases for gateways on the client system.

Run a Search

The first action required when using the VoIP Monitoring Manager Client is to search for endpoints. You can search endpoints active from a point in time in the past or between a date range. You can also use the Advanced Search options to narrow the search based on phone number, SIP username, network addresses, or QoS value. Once you have completed your search, the Results List display the list of endpoints that match your search criteria. You can then view a report for an endpoint in the Results List.
To Run a Search
1. Perform one of the following steps:
Select Edit > Search.  Click Search on the Endpoints pane.
The Search dialog box appears.
2. From the Search dialog box, click the drop-down arrow to select the time period for active endpoints. The default is 1 minute, but you can select hours, days, weeks, or months.
3. If you want to select a date range of active endpoints, click From and click the calendar(s) drop-down arrow to open the calendar.
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4. From the calendars, select the start (from) and end date (to) of the range. You can select hours, minutes, seconds, and AM/PM. You can also use the arrow buttons to scroll through the months and years.
5. Click Search. The Results List updates with a list of endpoints that match your search criteria. Now, you can select an endpoint and view its report.

View a Report

You can generate reports for endpoints and media gateways.
Endpoint Reports
After you run a search, you can view the report on selected endpoints and endpoints involved in a session. There are two types of Endpoint reports: Summary Reports and Detailed Reports.
To View the QoS Data for an Endpoint
1. From the Results List, select an endpoint or click the expanding icon and select a child
endpoint that was in a session with the parent endpoint. The Report button becomes
available.
2. Click Report. The Report dialog box opens.
Media Gateway Link Reports
From the System pane, you can select a media gateway and click the Report button to view an aggregated report of all the VoIP sessions over the selected link. There are three types of Media Gateway Link reports: Summary Media Gateway Link Report, Detailed Media Gateway Link Report, and Trace Routes Media Gateway Link Report.
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