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Voice Announcement Manager
Reference Manual
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Table of contents
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Avaya Voice Announcement Manager Reference Manual

Avaya Voice Announcement Manager Reference

14-300613 Issue 2 February 2006

Table of Contents

Basic Features............................................................................................................................................................... 1
Understanding Announcements with Voice Announcement Manager............................................................................. 1
Previous Enhancements ................................................................................................................................................ 2
Option 1......................................................................................................................................................................... 8
Option 2......................................................................................................................................................................... 8
Purpose of Enabling and Disabling................................................................................................................................. 9
Prerequisites.................................................................................................................................................................. 9
Procedure...................................................................................................................................................................... 9
Connection Errors........................................................................................................................................................ 10
Backing Up a Single VAL/Virtual VAL Board................................................................................................................ 18
Backing Up Selected VAL/Virtual VAL Boards.............................................................................................................. 19
Backing Up All VAL Boards.......................................................................................................................................... 19
Restoring from a Single VAL Board.............................................................................................................................. 20
Restoring from Selected VAL/Virtual VAL Boards......................................................................................................... 20
Restoring all VAL Boards............................................................................................................................................. 21
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To Access the Online Help........................................................................................................................................... 30
To Use the Online Help................................................................................................................................................ 30
How can I view this dialog box?.................................................................................................................................... 47
How do I use this dialog box?....................................................................................................................................... 47
How can I view this dialog box?.................................................................................................................................... 48
How do I use this dialog box?....................................................................................................................................... 48
How can I view this dialog box?.................................................................................................................................... 49
How do I use this dialog box?....................................................................................................................................... 49
How can I view this dialog box?.................................................................................................................................... 50
How do I use this dialog box?....................................................................................................................................... 50
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Voice Announcement Manager Reference
How can I view this dialog box?.................................................................................................................................... 51
How do I use this dialog box?....................................................................................................................................... 52
How can I view this dialog box?.................................................................................................................................... 53
How do I use this dialog box?....................................................................................................................................... 53
How can I view this dialog box?.................................................................................................................................... 54
How do I use this dialog box?....................................................................................................................................... 54
How can I view this dialog box?.................................................................................................................................... 55
How do I use this dialog box?....................................................................................................................................... 55
How can I view this dialog box?.................................................................................................................................... 56
How do I use this dialog box?....................................................................................................................................... 56
How can I view this dialog box?.................................................................................................................................... 58
How do I use this dialog box?....................................................................................................................................... 58
How can I view this dialog box?.................................................................................................................................... 59
How do I use this dialog box?....................................................................................................................................... 59
How can I view this dialog box?.................................................................................................................................... 60
How do I use this dialog box?....................................................................................................................................... 60
How can I view this dialog box?.................................................................................................................................... 61
How do I use this dialog box?....................................................................................................................................... 61
How can I view this dialog box?.................................................................................................................................... 63
How do I use this dialog box?....................................................................................................................................... 63
How can I view this dialog box?.................................................................................................................................... 67
How do I use this dialog box?....................................................................................................................................... 67
How can I view this dialog box?.................................................................................................................................... 67
How do I use this dialog box?....................................................................................................................................... 67
How can I view this dialog box?.................................................................................................................................... 68
How do I use this dialog box?....................................................................................................................................... 68
How do I use this dialog box?....................................................................................................................................... 69
How can I view this dialog box?.................................................................................................................................... 69
How do I use this dialog box?....................................................................................................................................... 69
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How can I view this dialog box?.................................................................................................................................... 70
How do I use this dialog box?....................................................................................................................................... 70
How can I view this dialog box?.................................................................................................................................... 71
How do I use this dialog box?....................................................................................................................................... 71
How can I view this dialog box?.................................................................................................................................... 72
How do I use this dialog box?....................................................................................................................................... 72
How can I view this dialog box?.................................................................................................................................... 73
How do I use this dialog box?....................................................................................................................................... 73
How can I view this window?........................................................................................................................................ 74
How do I use this window?........................................................................................................................................... 74
How can I view this dialog box?.................................................................................................................................... 75
How do I use this dialog box?....................................................................................................................................... 75
How can I view this dialog box?.................................................................................................................................... 77
How do I use this dialog box?....................................................................................................................................... 77
How do I use this dialog box?....................................................................................................................................... 78
How can I view this dialog box?.................................................................................................................................... 78
How do I use this dialog box?....................................................................................................................................... 78
How can I view this dialog box?.................................................................................................................................... 80
How do I use this dialog box?....................................................................................................................................... 80
How can I view this dialog box?.................................................................................................................................... 81
How do I use this dialog box?....................................................................................................................................... 81
How can I view this dialog box?.................................................................................................................................... 82
How do I use this dialog box?....................................................................................................................................... 82
How can I view this dialog box?.................................................................................................................................... 83
How do I use this dialog box?....................................................................................................................................... 83
How can I view this dialog box?.................................................................................................................................... 84
How do I use this dialog box?....................................................................................................................................... 84
How can I view this dialog box?.................................................................................................................................... 85
How do I use this dialog box?....................................................................................................................................... 85
How can I view this dialog box?.................................................................................................................................... 86
How do I use this dialog box?....................................................................................................................................... 86
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How can I view this dialog box?.................................................................................................................................... 87
How do I use this dialog box?....................................................................................................................................... 87
How can I view this dialog box?.................................................................................................................................... 88
How do I use this dialog box?....................................................................................................................................... 88
How can I view this dialog box?.................................................................................................................................... 89
How do I use this dialog box?....................................................................................................................................... 89
How can I view this dialog box?.................................................................................................................................... 90
How do I use this dialog box?....................................................................................................................................... 90
For customers located in the US:................................................................................................................................. 91
For customers located outside the US.......................................................................................................................... 91
For customers located in the US:................................................................................................................................. 92
For customers located outside the US:......................................................................................................................... 92
Index ............................................................................................................................................................................... 95
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Getting Started What can I do with Voice Announcement Manager?
Voice Announcement Manager is a stand-alone application that lets you copy audio files and announcement properties from the Voice Announcement Manager computer to a voice system or back.

Basic Features

Voice Announcement Manager offers the following basic features: Simplified administration to add, change, and remove Communication Manager
announcement information.
The ability to back up and restore announcement information.  The ability to view the status of announcement on your voice system’s new VAL boards
(TN2501AP).
The ability to support virtual VAL boards for the Avaya G350 Media Gateway, the Avaya
G700 Media Gateway in the Avaya S8700 Media Server configuration, and the Avaya G700 Media Gateway in the Avaya S8300 Media Server configuration.
Voice Announcement Manager allows you to see how many announcements are associated with a given voice system or VAL/virtual VAL board (a.k.a., circuit pack), the names of your voice systems and their VAL/virtual VAL board locations, the names of audio files on the computer and on the VAL/virtual VAL boards, and the announcement properties (that is, the values of the Communication Manager fields named Filename, Repeating, Extension, Location, COR, TN, Queue, Protected, Rate, Length, Size, Timestamp, and On Board). Voice Announcement Manager also offers a History Log that lists Voice Announcement Manager status.

Understanding Announcements with Voice Announcement Manager

With your new VAL/virtual VAL board, "announcements" have two parts: an audio file – stored on a VAL/virtual VAL board and/or on the Voice Announcement
Manager computer
announcement properties – stored on a voice system and/or on the Voice
Announcement Manager computer.
Everything you do in Voice Announcement Manager requires that you understand this two-part concept.
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What's New in this Release

Voice Announcement Manager Release 3.1 introduces the following enhancements:
Support for the S8400 server.  Support for the S8720 server.  Support for the G250-DCP media gateway.  Support for the G250-DS1 media gateway.  Support of SCP for secure file transfer.
NOTE: The G700 media gateway does not support SCP.
The ability to place your audio groups into folders.  The ability to export specific announcement properties.  The ability to move specific announcement properties from one source to another
source.
The ability to move multiple audio files at a time.  The ability to find and replace a VAL source within audio groups in a voice system.  The ability for non-administrative Windows users to access and use Avaya Voice
Announcement Manager.
The ability for users to change the language of the text displayed in Avaya Voice
Announcement Manager. All of the text strings that appear in Avaya Voice Announcement Manager are now contained in an external file. You can access these text strings from the Properties (or resource) file. The default text strings are provided in U.S. English. If you have a Properties file that has been translated for your locale and language, Avaya Voice Announcement Manager will use that file and display the text strings from that file in your language. The Properties file is located in the Resources folder and is named VAM_<language>_<locale>.properties.
For more information on these enhancements, and late-breaking product information, see the Voice Announcement Manager readme file.

Previous Enhancements

Voice Announcement Manager Release 3.0
Voice Announcement Manager Release 3.0 introduced the following enhancements:
Support for the S8500B server.  Support for the S8710 server.  Support for the G250 media gateway.  Support for the G250 BRI media gateway.  Support for SFTP communication with TN2501 boards.  The ability to specify the maximum number of minutes that you want Voice
Announcement Manager to maintain its connection to the voice system
The ability to specify the timeout interval for which you want Voice Announcement
Manager to try connecting to the voice system.
The ability to create, view, and manage audio groups.  Support for locally sourced Music.  Easier movement of announcement properties from one source to another.
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The ability to record an announcement to an extension and then broadcast that WAV
file to an audio group (Broadcast by Extension) or to any other extension (Broadcast to Extension).
Voice Announcement Manager Release 2.1
Voice Announcement Manager Release 2.1 introduced the following enhancements:
The ability to rename audio files.  The ability to rename announcement properties.  The ability to schedule import tasks.  The ability to schedule export tasks.  The ability to start a user-specified audio player/editor application from Voice
Announcement Manager.
Use of a standard encryption algorithm for password encryption.  Use of SSH2
Automatic and secure authentication of both ends of the connection. Both the
server and the client are authenticated to prevent identity spoofing.
Secure terminal sessions utilizing strong encryption.  Connection to a Linux-based voice system on port 5022.
Support for Microsoft Windows Server 2003, Microsoft Windows Small Business Server
2003, and Microsoft Windows Storage Server 2003.
Voice Announcement Manager Release 2.0
Voice Announcement Manager Release 2.0 introduced the following enhancements:
The ability to support G350 virtual VAL boards.  The ability to support the S8500 Media Server with both TN2501AP and G700 Media
Gateway announcement sources.
The ability to search for announcement properties and audio files on a voice system.  The ability to import announcement properties from a comma-separated values (CSV)
file.
The ability to export announcement properties to a comma-separated values (CSV) file.  The ability to print announcement properties and audio files.  The ability to view up to five Announcement Properties windows at once.  FTP moves will be blocked if the audio filename length is greater than 27 characters.  A persistent status pane.  A warning will be displayed if Scheduled Tasks exist when you exit Voice
Announcement Manager.
The ability to configure the Voice Announcement property file from the Voice
Announcement Manager window.
Support for Windows XP.
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VAL Manager Release 1.3
VAL Manager Release 1.3 introduced the following enhancements: The ability to support 260 boards (250 virtual VAL boards and 10 VAL boards) for
Avaya G700 Media Gateway in the Avaya S8700 Media Server configuration.
The ability to support 50 virtual VAL boards for Avaya G700 Media Gateway in the
Avaya S8300 Media Server configuration.
The ability to move announcement files from one VAL board to another on the same
voice system.
The ability to move an announcement property file from one VAL board to another on
the same voice system.
The ability to broadcast announcement files onto VAL boards from various voice
systems.
The ability to back up selected VAL/virtual VAL boards on a voice system.  The ability to restore selected VAL/virtual VAL boards on a voice system.  A Task Editor, which enables you to create and schedule backup and broadcast tasks.
You can schedule these tasks to run on a specified date and time or at a selected frequency (for example, daily, weekly, or monthly).
The ability to notify users via email about the outcome of scheduled tasks.  A Template Editor, which enables you to create templates of tasks you want to perform
regularly (such as a backup task).
A property file that allows you to configure the following settings:
The file size for the status logs. Use the VAL.logLimit=x property (where x is the
maximum number of MB for the status logs) in the VALProp file to set the file size for the status logs. By default, the file size for the status logs is 5 MB.
The maximum number of threads spawned per voice system at a time. The threads
perform FTP operation on a VAL board. By default, the value for this property will be 10.
The FTP mode (ACTIVE or PASSIVE).
Improved logging, with messages being stored for two weeks. The messages will be
logged in the file val_status.txt. If the file size reaches the limit you set in the VAL.logLimit property, the file val_status.txt will be copied to the file val_status.txt.old, and Voice Announcement Manager will start logging messages in
the new val_status.txt file. If the file val_status.txt.old already exists, that file will be overwritten.
NOTE: In VAL Manager Release 1.3, Microsoft Windows 98 and Microsoft Windows NT are not supported.
For more information on these enhancements, and late-breaking product information, see the Voice Announcement Manager readme file.
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VAL Manager Release 1.2
VAL Manager Release 1.2 introduced the following enhancements: This release offers support for Avaya G700 Media Gateway in the Avaya S8300 Media
Server configuration and the Avaya S8700 Media Server configuration.
In the VAL Manager main window, if you right-click a voice system and that voice
system supports Avaya G700 Media Gateways, then a new pop-up menu option appears called "View Status." Selecting this option displays, for each virtual VAL board (that is, G700 Media Gateways), whether it is enabled for announcements or disabled for announcements.
In the above situation, if you right-click a virtual VAL board, VAL Manager displays two
new pop-up menu options, "Enable" and "Disable." These options appear only for G700 Media Gateways.
VAL Manager Release 1.1
VAL Manager Release 1.1 introduced the following enhancements:
This release allows you to launch VAL Manager using a web browser  This release adds a new Toolbar  This release adds keyboard shortcuts  When you start VAL Manager for the first time, this release does not require that you
add voice systems immediately.
When you add a voice system to VAL Manager, this release of VAL Manager does not
connect to the voice system until you tell it to.
This release allows you to specify whether VAL Manager should connect to a given
voice system on startup.
This release allows you to double-click a board to see announcement properties for that
board.
This release accepts 7-digit extensions.  In this release, the status bar is at the bottom of the VAL Manager window.
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Where do I begin?

To understand how to set up and use Voice Announcement Manager, we recommend that you read Voice Announcement Manager’s online help topics in the following order. You can see these topics if you click the "Table of Contents" tab (left-most) in the online help window.
1 Set up Voice Announcement Manager by reading the online help booklet called,
"Configuring Voice Announcement Manager." Read the topics in the order that they appear in the booklet.
2 To use Voice Announcement Manager, open the booklet called "Using Voice
Announcement Manager" and double-click the help topic corresponding to the activity that you want to perform.

Understanding the Voice Announcement Manager main window

The following is an example of the Voice Announcement Manager main window.
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Configuring Voice Announcement Manager Configuration Overview
The first time you start Voice Announcement Manager, it automatically displays a dialog box into which you can enter the information that Voice Announcement Manager needs so it can connect to a supported voice system.
You can enter the information immediately or cancel the dialog box and enter the information later. However, Voice Announcement Manager functionality is greatly diminished until you enter the connectivity information.
We recommend that you set up Voice Announcement Manager in the following order: 1 Prepare Communication Manager software for use with Voice Announcement
Manager.
2 Start Voice Announcement Manager and enter voice system information into the
dialog box that automatically appears (the first time you start Voice Announcement
Manager). 3 Test connectivity. 4 Troubleshoot any problems.
If problems occur, there is usually a Help button on the error message that appears. Click
the Help button for troubleshooting ideas.

Preparing Communication Manager software for Voice Announcement Manager

Voice Announcement Manager will not work with the Communication Manager software on your voice system until you have properly prepared the Communication Manager software for use with Voice Announcement Manager. Specifically, you must set up your Communication Manager software with the new VAL boards (G700, G350, and TN2501AP) as well as set up the Communication Manager software so you can access it over your LAN/WAN via a C-LAN board.
To prepare your Communication Manager software for Voice Announcement Manager, perform the following steps:
1 Install voice systems, if you have not already. Refer to MCC on the following website: http://made-easy.avaya.com/ 2 Install C-LAN circuit pack(s). Refer to Administration for Network Connectivity for Avaya Communication Manager
Software. A copy of this document is available on the Avaya Integrated Management
Software CD. Optionally, you can search for it as described in Contacting Us for
Documentation. 3 Test C-LAN connectivity to the LAN. Refer to Administration for Network Connectivity for Avaya Communication Manager
Software. A copy of this document is available on the Avaya Integrated Management
Software CD. Optionally, you can search for it as described in Contacting Us for
Documentation. 4 Install VAL circuit pack(s). Refer to the "Non-volatile storage of announcements on VAL" in the chapter
"Managing Announcements" in the Administrator’s Guide for Avaya Communication
Manager Software, 555-233-506. A copy of this document is available on the Avaya
Integrated Management Software CD. Optionally, you can search for it as described
in Contacting Us for Documentation.
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5 If you want to use Access Security Gateway (ASG), have Avaya enable it on your
voice systems. 6 If you want Voice Announcement Manager to have a separate login to your voice
system (so you can track Voice Announcement Manager activities using the
Communication Manager History Log), then create a login for that purpose for each
voice system.

Entering and changing voice system information

The first time you run Voice Announcement Manager, the Select Option dialog box appears. Clicking the Yes button will display the Register Voice System dialog box. In this dialog box, enter the connection information for each voice system you want Voice Announcement Manager to support, and click OK.
To add another voice system, choose System>Register Voice System.  To view or change the settings for a voice system you have already added to Voice
Announcement Manager, right-click on a voice system in the Voice Announcement
Manager tree and choose Edit Properties.
Voice Announcement Manager will then display the Edit Voice System Properties dialog
box.

Entering and changing voice system information

The first time you run Voice Announcement Manager, the Select Option dialog box appears. Clicking the Yes button will display the Register Voice System dialog box. In this dialog box, enter the connection information for each voice system you want Voice Announcement Manager to support, and click OK.
To add another voice system, choose System>Register Voice System.  To view or change the settings for a voice system you have already added to Voice
Announcement Manager, right-click on a voice system in the Voice Announcement
Manager tree and choose Edit Properties.
Voice Announcement Manager will then display the Edit Voice System Properties dialog
box.

Setting up automatic login

You can set up Voice Announcement Manager so that each time you start it, it automatically connects to the voice systems that you specify, if you have entered the voice system information for that system.
There are two ways to set up Voice Announcement Manager so that it automatically connects.

Option 1

1 When you enter the voice system information, or anytime that you access the Edit
Voice System Properties dialog box, simply check the Connect At Startup field.

Option 2

1 From the System menu, choose Connection At Startup Configuration. 2 In the window that appears, place a check mark next to each voice system that you
want Voice Announcement Manager to automatically connect to upon startup. 3 Click OK.
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Enabling and disabling virtual VAL boards

Purpose of Enabling and Disabling

In traditional voice systems, if you do not need the announcement capabilities of your VAL board, all you have to do is to remove the board from the slot. Since the Avaya G700 Media Gateway has no physical VAL board present, removing "the board" is not an option. Since, for security reasons, there must be some other mechanism to prevent the "virtual VAL board" from being used for announcements, 2 commands have been implemented on systems with "virtual VAL boards." These commands are:
enabl e announcement boar d <medi agat ewaynumber >
and
di sabl e announcement boar d <medi agat ewaynumber >
There is one important difference between enabling/disabling a virtual VAL board and removing a TN2501AP VAL board from a slot. Whether or not the virtual VAL board is enabled or disabled, you can still add/edit/delete announcement properties or FTP announcement files to the virtual VAL board. However, you can’t play an announcement if the virtual VAL board is disabled. In a traditional system, if you remove the VAL board, you can add/edit/delete the announcement properties file, but you cannot initiate an FTP file transfer.

Prerequisites

The enable command enables the virtual VAL board announcement capabilities. The disable command disables the virtual VAL board announcement capabilities. Before
these commands can be issued, the virtual VAL board must be registered for gateway­announcement.
To register the virtual VAL board for gateway-announcement, the Media Gateway must be registered with Media Gateway Controller. Then, using your favorite system administration tool, execute the command the form that appears, go to field labeled V9 and change the value to
announcement .
An attempt to enable an announcement element that has not been
change medi a- gat eway<MGnumber >.
gat eway-
registered with the Media Gateway Controller will be denied.

Procedure

On
To enable or disable a virtual VAL board, complete the following steps: 1 Right-click a virtual VAL board from the list displayed in the main window. 2 Click Enable or Disable.
Voice Announcement Manager 2.0 supports 260 boards (250 virtual VAL boards and 10
VAL boards) for S8700 voice systems and 50 virtual VAL boards for S8300 voice
systems. You can also enable/disable a virtual VAL board via the Virtual VAL Board Status dialog
box.
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Testing Connectivity

You can test Voice Announcement Manager’s connections to a voice system anytime. Doing so verifies that the LAN/WAN connections are working between the Voice Announcement Manager computer and the selected voice system, and that Voice Announcement Manager has the correct connectivity information.
We recommend that you test Voice Announcement Manager’s connections after you first configure it, but before you use Voice Announcement Manager in day-to-day operations. We also recommend that you test Voice Announcement Manager’s connections after changing any connectivity information about the given voice system.
To test connectivity to a voice system, either:
Click OK after you complete the Register Voice System dialog box for the first time, or  In the Voice Announcement Manager tree, right-click on the voice system you want to
connect to, and choose Get VAL Board Information from the popup menu. If the connection is functional, you should be able to perform operations like view or
change announcement properties. If the connection is not functional, Voice Announcement Manager will display an error message. For help understanding the error and fixing it, click the Troubleshooting button on the error message, and follow the instructions.

Troubleshooting Voice Announcement Manager

This topic summarizes Voice Announcement Manager troubleshooting resources and provides links to more information. This topic covers only problems that may occur with the Voice Announcement Manager application, and between Voice Announcement Manager and the voice system it supports.
Note:
This topic does not cover problems that may occur on the VAL board or on the
Communication Manager system.

Connection Errors

The following errors may appear as "message boxes" when Voice Announcement Manager fails to connect to a Communication Manager system. If one of these errors occurs, Voice Announcement Manager displays the message, and you can click the Troubleshoot button to view the associated help topic. These topics are listed again here for your reference, only.
Too many users logged in Incorrect login Password has expired Remote reset Network connection failed Data is locked ASG is not enabled ASG is enabled Access denied Unexpected response from device
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Invalid password General communications error NOTE:
If you try to connect to a non-SSH based voice system (that is, a non-Linux based system) via an SSH connection, you will receive a connection failure error. In this case, try to connect to the voice system via a normal connection.
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Using Voice Announcement Manager Creating a voice system login for Voice Announcement Manager
When you add a voice system to Voice Announcement Manager and complete the Register Voice System dialog box for that system, you can use a Login Name that already exists on your voice system, or you can create one especially for Voice Announcement Manager.
Creating a login especially for Voice Announcement Manager allows you to track what Voice Announcement Manager is doing on the given voice system. You can view the Communication Manager History Log and look at the activities being performed by the Login Name that you assign to Voice Announcement Manager.
To create a new login on the voice system, you must have permissions on it to add and change logins. The login you create must be able to perform the following Communication Manager software commands:
l i st conf i gur at i on al l l i st conf i gur at i on boar d di spl ay i p- i nt er f aces l i st node- names di spl ay syst em- par amet er s count r y- opt i ons l i st i nt egr at ed- annc- boar ds change announcement s l i st announcement s l i st di r ect or y boar d enabl e f i l esyst em boar d di sabl e f i l esyst em boar d enabl e announcement boar d <medi agat ewaynumber > di sabl e announcement boar d <medi agat ewaynumber > enabl e f i l exf er di sabl e f i l exf er add audi o- gr oup r emove audi o- gr oup change audi o- gr oup l i st i p- i nt er f ace l i st i p- i nt er f ace al l
Note:
If you have any difficulty with the procedure below, you can find additional, more
generic instructions here. 1 Using your favorite system administration tool, log in to the voice system.
2 At the command line, enter add login <name> Where <name> is the word you want to use as the login. 3 Enter your password.
Verify that the
Verify that the
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Logi n Type: Ser vi ce Level :
field is set to customer.
field is set to super-user.
Voice Announcement Manager Reference
4 In the
Logi n’ s passwor d:
field, enter the password that you want to associate
with the administrative login. 5 In the 6 If you want this login to use ASG, then in the
Reent er Logi n’ s passwor d:
field, enter the password again.
Access Secur i t y Gat eway?
field,
enter a y and complete the fields on page 2 of the form.
Field Description Blocked Enter y to temporarily disable the login ID from accessing the
voice system through ASG.
System Generated Secret Key?
To use ASG, either you or the voice system must generate a Secret Key, which you must enter on the voice system and in Voice Announcement Manager when you are configuring it. Enter a y to have the voice system generate the Secret Key.
Secret Key If you want to create your own Secret Key, enter it in this field.
Be sure to note the Secret Key; you will need it to configure Voice Announcement Manager and/or any response generation devices.
The Secret Key must conform to the following requirements:
It must be 20 digits long.  Each digit must be between 0 (zero) and 7, inclusive.  The last number must be 0 (zero).  The next-to-last number must be 0 (zero), 2, 4, or 6.
Expiration Date
To disable this login after a certain date, enter the date in this field. If you enter a value in the Number of Sessions field, then the login will be disabled based on whichever criteria is satisfied first.
Number of Sessions
Enter the number of times this login ID can be used to access the voice system (between 1 and 999). If you enter a value in the Expiration Date field, then the login will be disabled based on whichever criteria is satisfied first.
Restrict Days of Week
Restrict From Time and
Enter y to restrict this login from accessing the voice system on the specified day of the week.
Enter the time interval during which this login ID is blocked from accessing the voice system.
Restrict To Time
7 Press Enter to submit the form. 8 At the command line, enter change permissions <name>. Where <name> is the word you used as the login in Step 2. The system displays the
Command Permission Categories form. 9 Set the fields to y to enable Voice Announcement Manager to perform the listed
activity. Use the table below to decide which of the fields to set to y. The fields listed in the following table are for a basic voice system configuration. Your
voice system may display more than the following fields. For help setting those fields,
refer to the Administrator’s Guide for Avaya Communication Manager Software, 555-
233-506, as described in Contacting Us for Documentation.
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Field Description Display Admin
and Maint Data? System
Measurements? System Mgmt
Voice Announcement Manager can issue display, list, monitor, status, and schedule (reports) commands.
Voice Announcement Manager can issue the list measurements command.
This field is not relevant to Voice Announcement Manager.
Data Transfer Only?
Administer Stations?
Voice Announcement Manager can issue add, change, duplicate, or remove commands for stations, data modules, and associated features, such as abbreviated dialing, vectors, and routing tables.
Administer Trunks?
Voice Announcement Manager can issue commands to administer AAR/ARS, trunk groups, remote access, and route patterns.
Administer Features?
Voice Announcement Manager can issue commands to administer feature-related system parameters, such as coverage paths, class of service, class of restriction, system parameters, authorization codes, and security.
Administer Permissions?
Restricted Objects?
Voice Announcement Manager can issue commands to administer logins and command permissions.
You can list any objects that Voice Announcement Manager cannot access, like stations, trunks, or hunt groups.
10 Press Enter.
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Creating a New Announcement

Voice Announcement Manager does not offer announcement recording or editing functionality. However, using other applications, you can record an announcement for callers to hear when they dial a specific extension or as part of call vectoring.
The procedure for recording a new announcement is different depending on what recording method you use. Specifically, if you are recording a new announcement using a system phone, you MUST administer the announcement properties before you record the audio file.
1 Administer the announcement properties. This step must occur first only if you will be recording the audio using a system
phone. Otherwise, you can administer announcement properties after you record the
audio. 2 Record new announcements using one of the following methods:
Record using a professional studio
Record using a computer recording application
Record using a system phone
Note:
All audio files MUST conform to the VAL Audio File Format Requirements. 3 Copy the announcement’s audio file to the Voice Announcement Manager computer,
as follows:
If you recorded the file using a studio or third-party software, copy the file to the
Voice Announcement Manager computer using Windows File Explorer.
If you recorded the file using your telephone, copy the file from the voice system to
the Voice Announcement Manager computer using the instructions in Copying Audio Files to and from a voice system.

Copying Audio Files to and from a Voice System

To copy audio files to or from your voice system, complete the following steps: 1 Using the Voice Announcement Manager Tree, navigate to the appropriate voice
system. 2 Right-click the appropriate VAL board and choose Copy/Delete Audio Files. Voice Announcement Manager displays the Copy and Delete Audio Files dialog box. 3 Complete the dialog box and click Close. For help understanding this dialog box, click the Help button on the dialog box.
CAUTION!
When you copy an audio file to the VAL board, it first goes to the dynamic read-
only memory (RAM) on the board before being transferred to FLASH memory on
the VAL board. During the 5 minutes that it takes for this to occur, if someone
were to remove the VAL board or if the voice system were to lose power, then
the audio file would be lost and you would have to copy it to the VAL board
again. For more information, see "Non-volatile storage of announcements on
VAL" in the chapter called "Managing Announcements" in the Administrator’s
Guide for Avaya Communication Manager Software, 555-233-506. Search for it
as described in Contacting Us for Documentation.
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Voice Announcement Manager Reference

Viewing Announcement Properties

To view the information pertaining to a particular announcement on your voice system, complete the following steps:
1 Right-click the appropriate VAL board in the Voice Announcement Manager Tree and
select View Announcement Properties. You can also double-click the appropriate VAL board. Voice Announcement Manager
displays the Announcement Properties window in the right pane. 2 In the Announcement Properties window, right-click an announcement and choose
Edit from the popup menu. Voice Announcement Manager displays the Announcement Property dialog box.

Changing Announcement Properties

You can change any of the "properties " associated with a given announcement.
Note
Changing announcement properties does NOT change any aspect of the audio
file associated with the announcement. That is a separate activity. To change announcement properties, complete the following steps:
1 Right-click the appropriate VAL board in the Voice Announcement Manager Tree and
select View Announcement Properties. Voice Announcement Manager displays the Announcement Properties window for
the selected VAL board in the right pane. 2 Do one of the following:
Double-click in a cell and enter the change. Some fields are display-only and do not
respond to the cursor.
Click in a cell and select a value.
Right-click the appropriate row in the Announcement Properties window, and
choose Edit from the popup menu. The Announcement Property dialog box
appears. Enter the change(s), and then click OK to save your changes. 3 If necessary, click in another row to move the highlight bar away from the edited row. 4 From the File menu, select Save Announcement Properties. The changed announcement properties are saved to the Voice Announcement
Manager computer and to the selected voice system.
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Voice Announcement Manager Reference

Deleting Audio Files

To delete audio files from your voice system, complete the following steps: 1 Using the Voice Announcement Manager Tree, navigate to the appropriate voice
system. 2 Right-click the appropriate VAL board and choose Copy/Delete Audio Files. Voice Announcement Manager displays the Copy/Delete Audio Files dialog box. 3 Be sure that the correct VAL board is listed at the top of the Files on VAL Board box. If it is not the correct VAL board, click Close and start again. 4 Select the audio file you want to delete from the box on the right and click Delete
File.
A confirmation dialog box appears prompting whether you want to delete the
corresponding announcement property. 5 Perform one of the following steps:
If you want to delete the announcement property also, click Yes.
If you do not want to delete the announcement property, click No.
6 Click Yes to delete the audio file. Voice Announcement Manager deletes the selected audio file from the VAL board.

Deleting announcement properties

Voice Announcement Manager lets you delete announcement properties from either your Voice Announcement Manager computer or from your voice system.
To delete announcement properties, complete the following steps: 1 Using the Voice Announcement Manager Tree, navigate to the voice system
containing the announcement properties that you want to delete. 2 Right-click the appropriate VAL board and choose View Announcement Properties
from the popup menu. Voice Announcement Manager displays a table of announcement properties in the
right pane. 3 In the table, select the announcement that you want to delete. 4 Right-click and choose Delete from the popup menu. Voice Announcement Manager displays a confirmation message. If the on board status of the announcement property is set to Y, (that is, the
announcement is administered), you will have the option of deleting the associated
audio file. Click Yes if you want to delete the audio file also. 5 To delete the announcement, click Yes to the confirmation message. 6 From the File menu, select Save Announcement Properties to delete the
announcement properties from the Voice Announcement Manager computer and the
selected voice system.
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Voice Announcement Manager Reference

Deleting voice systems from Voice Announcement Manager

Deleting a voice system from Voice Announcement Manager does not remove it anywhere else. It only affects what you see in the Voice Announcement Manager application.
To remove a voice system from Voice Announcement Manager, complete the following steps:
1 In the Voice Announcement Manager main window, perform one of the following
steps:
Right-click a voice system in the Voice Announcement Manager tree, and choose
Delete Voice System from the popup menu.
Select the voice system from the Voice Announcement Manager tree, and choose
Delete Voice System from the System menu. Voice Announcement Manager displays a confirmation message. 2 To delete the voice system from Voice Announcement Manager, click Yes.

Backing Up

With Voice Announcement Manager, you can:
back up announcement properties and audio files for a single VAL/virtual VAL board  back up announcement properties and audio files for selected VAL/virtual VAL
boards on a voice system that you select. (This voice system must be registered
with Voice Announcement Manager.)
back up announcement properties and audio files for all VAL/virtual VAL boards on
all of your voice systems (just the ones that Voice Announcement Manager knows
about). With Voice Announcement Manager, you cannot back up based on a group of voice
systems.

Backing Up a Single VAL/Virtual VAL Board

To back up announcement properties and audio files for a single VAL board, complete the following steps:
1 From Voice Announcement Manager’s main window, do one of the following:
Right-click the VAL board in the Voice Announcement Manager tree and choose
Back Up.
Select the VAL board in the Voice Announcement Manager tree, and choose Back
Up from the Actions menu.
Voice Announcement Manager displays the Back Up dialog box. 2 Complete the Back Up dialog box. For help understanding the dialog box, click Help on that dialog box.
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Voice Announcement Manager Reference

Backing Up Selected VAL/Virtual VAL Boards

To back up announcement properties and audio files for selected VAL/virtual VAL boards on a voice system registered with Voice Announcement Manager, complete the following steps:
1 From Voice Announcement Manager’s main window, do one of the following:
Right-click the voice system in the Voice Announcement Manager tree and choose
Back Up.
Select the voice system in the Voice Announcement Manager tree, and choose
Back Up from the Actions menu. Voice Announcement Manager displays the Backup Selected VAL Boards dialog
box. 2 Complete the Backup Selected VAL Boards dialog box. For help understanding the dialog box, click Help on that dialog box.

Backing Up All VAL Boards

Caution!
This feature overwrites audio files and announcement properties on the Voice
Announcement Manager computer when there are audio files or announcement
properties with a matching name on the VAL board. (This will NOT overwrite
them if there are no matching audio files or announcement properties on the
voice system.)
Because the timestamp on audio files that are copied to the VAL board changes
every time the files are copied (rather than showing the original creation date),
comparing the timestamp of an audio file on the Voice Announcement Manager
computer to the one on the VAL board does not accurately reflect which file is
most recent. For this reason, Voice Announcement Manager does not present
you with timestamp information, and does not compare timestamps before
copying.
For this reason, before you use this feature, be absolutely certain that audio files
and announcement properties on the voice system are the most recent.
Otherwise you might overwrite more-recent files on the Voice Announcement
Manager computer with old files from the voice system. To back up announcement properties and audio files on all voice systems that Voice
Announcement Manager knows about, complete the following step: From Voice Announcement Manager’s main window, do one of the following:
Right-click the Voice Systems node in the Voice Announcement Manager tree, and
choose Back Up All.
Select the Voice System node in the Voice Announcement Manager tree, and
choose Back Up All Voice Systems from the Actions menu.
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Voice Announcement Manager Reference

Restoring

With Voice Announcement Manager, you can:
restore announcement properties and audio files for a single VAL/virtual VAL board
restore announcement properties and audio files for selected VAL/virtual VAL
boards on a voice system that you select. (This voice system must be registered with Voice Announcement Manager.)
restore announcement properties and audio files for all VAL/virtual VAL boards on
all of your voice systems (just the ones that Voice Announcement Manager knows about).
With Voice Announcement Manager, you cannot restore based on a group of voice systems.

Restoring from a Single VAL Board

To restore announcement properties and audio files from a single VAL/virtual VAL board, complete the following steps:
1 From Voice Announcement Manager’s main window, do one of the following:
Right-click the VAL board in the Voice Announcement Manager tree, and choose
Restore.
Select the VAL board in the Voice Announcement Manager tree, and choose
Restore from the Actions menu. A warning dialog box appears. 2 Click Yes. Voice Announcement Manager displays the Restore Audio Files and Announcements
Properties dialog box. 3 Complete the Restore Audio Files and Announcements Properties dialog box. For help understanding the dialog box, click Help on that dialog box.

Restoring from Selected VAL/Virtual VAL Boards

To restore announcement properties and audio files from selected VAL/virtual VAL boards, complete the following steps:
1 From Voice Announcement Manager’s main window, do one of the following:
Right-click the voice system in the Voice Announcement Manager tree, and choose
Restore.
Select the voice system in the Voice Announcement Manager tree, and choose
Restore from the Actions menu. A warning dialog box appears. 2 Click Yes. Voice Announcement Manager displays the Select VAL Boards To Be Restored
dialog box. 3 Complete the Select VAL Boards To Be Restored dialog box. For help understanding the dialog box, click Help on that dialog box.
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Restoring all VAL Boards

Caution!
This feature overwrites audio files and announcement properties on the VAL
board when there are audio files or announcement properties with a matching
name on the Voice Announcement Manager computer. (This will NOT overwrite
them on the VAL board if there are no matching audio files or announcement
properties on the Voice Announcement Manager computer.)
Because the timestamp on audio files that are copied to the VAL board changes
every time the files are copied to the VAL board (rather than reflecting the
original creation date), comparing the timestamp of an audio file on the Voice
Announcement Manager computer to the one on the VAL board does not
accurately reflect which file is most recent. For this reason, Voice
Announcement Manager does not present you with timestamp information, and
does not compare timestamps before copying.
For this reason, before you use this feature, be absolutely certain that matching
audio files and announcement properties on the Voice Announcement Manager
computer are the most recent. Otherwise you might overwrite more-recent files
on the voice system with old files from the Voice Announcement Manager
computer.
Voice Announcement Manager Reference
To restore announcement properties and audio files on all voice systems registered with Voice Announcement Manager, perform the following step:
From Voice Announcement Manager’s main window, do one of the following:
Right-click the Voice Systems node in the Voice Announcement Manager tree, and
choose Restore All.
Select the Voice Systems node in the Voice Announcement Manager tree, and
choose Restore All Voice Systems from the Actions menu.

Viewing the Activity Log

The activity log contains details of the actions that Voice Announcement Manager performs. This information is also displayed in the Status pane.
To view the activity log, complete the following steps: 1 Perform one of the following steps:
From the View menu, select View Logs.
Click the View Logs button on the toolbar.
A WordPad window appears displaying the contents of the activity log. The oldest
record is displayed on the first line of the file, and the newest record is displayed on
the last line of the file. 2 When you are finished, close the WordPad window.
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Voice Announcement Manager Reference

Viewing the Size of Audio Files

The procedure describes how to view the properties for the audio files on the VAL/virtual VAL board you select. For each audio file, the following information is displayed:
name  size  length (in seconds)  time stamp
To view a list of all audio files on a VAL/virtual VAL board, complete the following steps: 1 Perform one of the following steps:
Right-click a VAL/virtual VAL board in the Voice Announcement Manager tree, and
then choose View/Rename Audio Files Properties from the popup menu.
Select a VAL/virtual VAL board in the Voice Announcement Manager tree, and then
choose View Audio Files Properties from the View menu.
Select a VAL/virtual VAL board in the Voice Announcement Manager tree, and then
choose View/Rename Audio Files from the Actions menu. Voice Announcement Manager displays the View Audio Files Properties dialog box. 2 When finished, click Cancel.

Moving Announcements between VAL Boards

The procedure describes how to move announcement files from a VAL/virtual VAL board to another VAL board on the same voice system. You can also move the corresponding announcement property file.
NOTE: You can also move announcement files from the Search Results window.
To move announcements from a VAL/virtual VAL board, complete the following steps: 1 Perform one of the following steps:
Right-click a VAL/virtual VAL board in the Voice Announcement Manager tree, and
then choose Move Audio Files from the popup menu.
Select a VAL/virtual VAL board in the Voice Announcement Manager tree, and then
choose Move Audio Files from the Actions menu. Voice Announcement Manager displays the Move Announcement Files - Select Files
To Move dialog box.
2 Complete the Move Announcement Files - Select Files to Move dialog box, and click
Next. The Move Announcement Files – Select Destination VAL Board dialog box appears.
3 In the VAL Boards On box, select the VAL board to which you want to move the file,
and click the > button.
The VAL/Virtual VAL board you selected appears in the Destination VAL Board box. 4 If you want to override the protected bit, click the Override Protected Bit check box. 5 Click Finish to start the move.
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