Avaya VisAbility Management Suite Installation Manual

Avaya VisAbility™ Management Suite
Release 1.2

Installation Overview

555-233-148

Issue 3

November 2002

Copyright 2002, Avaya Inc.
All Rights Reserved, Printed in U.S.A.

Notice

Every effort was made to ensure that th e in form ation in this book
was complete and accurate at the time of printing. However,
information is subject to change.

Avaya Web Page

The world wide web ho me page for Avaya is:
http://www.avaya.com

Preventing Toll Fraud

Toll Fraud is the unauthorized use of your telecommuni cations
system by an unauthorized party (for example, a person who is not
a corporate employee, agent, subco ntractor, or working on your
company’s behalf). Be aware that there is a risk of t oll fra ud asso­ciated with your system and that, if toll fraud occurs, it can result
in substantial addition al charges for y o u r telecommu nications ser­vices.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you
need technical assistance or support, call the Technical Service
Center’s Toll Fraud Intervention Hotline at 1.800.643. 2353.

Providing Telecommunications Security

Telecommunications security of voice, data, and/ o r video commu­nications is the prevention of any type of intrusion to, that is,
either unauthorized or m al ic io u s ac ce ss to or use of, your com­pany’s telecommunications equipment by some party.

Your company’s “telecommunications e qui pment” includes both
this Avaya product and any other voice/data/video equipment that
could be accessed via this Avaya product (that is, “networked
equipment”).

Y o ur Responsibility for Your Company’s Telecommunications
Security

The final responsibility for securing both this system and its net­worked equipment re sts with you – an Avaya customer’s system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge
and resources from a variet y of sources including but not limited
to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information bet w e en yo u and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you
and your peers should carefully program and configure your:

• Avaya provided telecommunications systems and their
interfaces

• Avaya provided software appli cations, as well as their
underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

Trademarks

See the preface of this document.

Ordering Information
Call: Avaya Publications Center

Voice 1 800 457-1235 International Voice [phone]
Fax [phone] International Fax [phone]
Write: GlobalWare Solutions

200 Ward Hill Avenue
Haverhill, MA 01835 USA

Attention: Avaya Account Management
Email: [e-mail]
For additional documents, refer to the section in “About This
Book” entitled “Related Resou r ces.”

An “outside party” is anyone who is not a corporate employee,
agent, subcontracto r, or working on your company’s behalf.
Whereas, a “malicious pa rty ” is Anyone, including someone wh o
may be otherwise authoriz ed, who accesses your telecommunica­tions equipment with either malicious or mischievous intent.

Such intrusions may be either to/throug h sync hronous (time-mul­tiplexed and/or circuit-b ase d) or a s ync hronous (character-, mes­sage-, or packet-based ) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equip-

ment)

• Theft (such as, of intellectual property, financial assets, or
toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or al terat i on,

regardl e s s of motive or i ntent)

Be aware that there may be a risk of unauthorized intrusions asso­ciated with your system and/or i ts ne tworked equipment. Also
realize that , if such an intrusion shoul d o ccur, it could result in a
variety of los s es to your company, including but not limited to,
human/data privacy, intellectual property, material assets, finan­cial resources, labor costs, and/or legal costs).

Obtaining Products

To learn more about Avaya products and to order products, contact
Avaya Direct, the direct-market organization of Avaya Business
Communications Systems. Access their web site at
www.avaya.com/direct or call 800-426-2455.

Comments

To commen t on this document, return the co mment card at the
front of the document.

Table of Contents

Chapter 1 — Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

How to Get This Book on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . .7

How to Order More Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2 — Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Chapter 3 — Linux Server Installation . . . . . . . . . . . . . . . . . . . . . . . . 11

Hardware Requirements for the Linux Server . . . . . . . . . . . . . . . . .11

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Chapter 4 — Windows Server Installation. . . . . . . . . . . . . . . . . . . . . 15

Contents of the Installation CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Requirements for the Windows Server . . . . . . . . . . . . . . . . . . . . . .16

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Chapter 5 — Windows Client Installation . . . . . . . . . . . . . . . . . . . . . 19

Contents of the Windows Client Installation CD . . . . . . . . . . . . . . .19

Requirements for Window Client PCs . . . . . . . . . . . . . . . . . . . . . . .20

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Avaya VisAbility™ Management Suite Installation Overview 3

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This book lists the requirements for computers that run components of the Avaya
VisAbility™ Management Suite, lists pre-installation tasks, and describes the installation
process at a high level, with references to the appropriate product documentation for
application-specific installation instructions.

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Installing the suite requires familiarity with standard Windows installation wizards, as well as
familiarity with Linux operating systems.

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We wrote this book for system administrators who are responsible for installing software on
Windows-based PCs and Linux-based systems.

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In this book, we use the following typographical conventions:

• We use bold type for emphasis and for any information that you should type; for

example: save translation.

• We use Courier font for any information that the computer screen displays; for
example:

• We use arrows to indicate options that you should select on cascading menus; for
example: “Select File>Open” means choose the “Open” option from the “File” menu.

login.

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The following additional books exist to help you during installation and configuration of
selected applications in the suite:

• Avaya ATM WAN Survivable Processor Manager Installation and Configuration,

555-233-223.

• Avaya Directory Enabled Management Installation and Implementation,
555-038-101.

• Avaya MultiService Network Manager Installation Guide

• Avaya MultiVantage Configuration Manager Installation and Configuration,

555-233-137

• Avaya MultiVantage Fault and Performance Manager Installation and Configuration,
555-233-138

• Avaya Proxy Agent Installation and Configuration, 555-233-139

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Let us know how this book measured up to your expectations. Your opinions are crucial to
helping us meet your needs! Please complete and return the comment card at the front of
this book. Optionally, send us your comments by mail, fax, or e-mail, as follows:

Mail: Avaya Inc.

Avaya VisAbility Management Suite Documentation Team
Room 1E-124
307 Middletown Lincroft Rd.
Lincroft, NJ 07738
USA

Fax: Avaya VisAbility Management Suite Documentation Team

+ 1 732 817-2469

E-mail: [e-mail]

6 Avaya VisAbility™ Management Suite Installation Overview

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To view or download the latest version of this book, perform the steps listed next.

1. Install your internet browser.

Most computers are sold with browsers already installed.

2. Get access to the Internet.

If you do not already have access to the Internet, contact an Internet Service Provider
(ISP) and set up an account.

3. Set up your browser preferences.

Refer to the documentation that came with your browser.

4. Install Adobe Acrobat Reader with Search, version 5.0 or later.

This is available on your CD-ROM or from:

http://www.adobe.com.

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5. Access http://www.avaya.com/support

6. Click

7. Click

8. Under the heading “VisAbility Management Suite,” locate the heading, “Avaya

9. Locate the title of the book you want and then click it.

Product Documentation.

System and Network Management.

VisAbility™ Management Suite” and then click the link corresponding to the software
release for which you want documentation.

Avaya VisAbility™ Management Suite Installation Overview 7

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To order this book, call or write us and request the following publication:

Order: Document Number: 555-233-148

Issue: Issue 3

Date: November 2002

Call: Avaya Publications Center USA

Voice: 1 800 457 1235

Fax: [phone]

For callers that cannot access US 1-800 numbers, dial:

Voice:

Fax: + 1 207 626 7269

Write: Globalware Solutions

200 Ward Hill Avenue
Haverhill, MA 01835
USA

+ 1 207 866 6701

8 Avaya VisAbility™ Management Suite Installation Overview