Avaya VisAbility Management Suite Installation and Upgrade Guide

Avaya VisAbility™ Management
Suite

Release 1.3
Advanced Converged Management
Installation and Upgrade Procedures

555-233-160

Issue 1

May 2003

Copyright 2003, Avaya Inc.
All Rights Reserved, Printed in U.S.A.

Notice

Every effort was made to ensure that th e in form ation in this book
was complete and accurate at the time of printing. However,
information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product . Refer to
your sales agreement to establi s h the terms of the limited war­ranty. In addition, Avaya’s standard warranty langu age as well as
information regarding support for th is product, while under war­ranty, is available thr o ugh the follow ing website:

http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not
a corporate employee, agent, subco ntractor, or working on your
company’s behalf). Be aware that there is a risk of t oll fra ud asso­ciated with your system and that, if toll fraud occurs, it can result
in substantial addition al charges for y o u r telecommu nications ser­vices.

Avaya Fraud Intervention

If you suspect that you are being victim ized by toll fraud and you
need technical as sis tance or support, in the U ni ted States and Can­ada, call the Technical Service Center’s Toll Fraud Intervention
Hotline at 1-800-643-2353.

How to Get Help

For additional support telepho ne numbers, go to the Avaya Web
site:

http://www.avaya.com/support/

If you are:

• Within the United States, click Escalation Lists, which
includes escalation phone numbers within the USA.

• Outside the United States, click Escala tion Lists then click
Global Escalation List, which includes phone numbers for
the regional Centers of Excellence.

Providing Telecommunications Security

Telecommunication s s ecurity of voice, data, and/or video commu­nications is the prevention of any type of intrusion to, that is,
either unauthorized or m al ic io u s ac ce ss to or use of, your com­pany’s telecommunications equipment by some party.

Your company’s “telecommunica ti ons equipment” includes both
this Avaya product and any other voice/data/video equipment that
could be accessed via this Avaya product (that is, “networked
equipment”).

An “outside party” is anyone who is not a corporate employee,
agent, subcontracto r, or working on your company’s behalf.
Whereas, a “malicious pa rty ” is Anyone, including someone wh o
may be otherwise authoriz ed, who accesses your telecommunica­tions equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time -mul­tiplexed and/or circuit -ba se d) or asynchronous (character-, mes­sage-, or packet-based) equipment or interfaces for reasons of:

• Utiliza tion (of capabilities speci al to the accessed equip­ment)

• Theft (such as, of intellectual property, financial assets, or
toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuou s, tampering)

• Harm (such as harmful ta m pering, data loss or alteration,
regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions asso­ciated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company, including but not limited to,
human/data privacy, intellectual property, material assets, finan­cial resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications
Security

The final responsibility for securing both this system and its net­worked equipment rests with you – an Avaya customer’s system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge
and resources from a variet y of sources including but not limited
to:

• Installation docume nt s

• System administrat io n doc um ents

• Security documents

• Hardware-/ s oftware-based securi ty tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you
and your peers should carefully program and configure your:

• Avaya provided telecommunications system s and their
interfaces

• Avaya provided software application s , as well as their
underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product pe rformance,
reliability and security depending upon network co nfi gurations/
design and topologies, even when the product performs as wa r­ranted.

To order copies of this and other documents
Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207 .8 66. 6701
Fax [phone] or 1.207.626 .7 269

Write: GlobalWare Solutions

200 Ward Hill Avenue
Haverhill, MA 01835 USA

Attention: Avaya Account Management

Email: [e-mail]

For the most current versions of docu m en ta tion, go to the Avaya
Web site:

http:www.avaya.com/support/

Table of Contents

Chapter 1 — Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

How to Access This Book on the Web . . . . . . . . . . . . . . . . . . . . . . . .7

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2 — Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Advanced Converged Management . . . . . . . . . . . . . . . . . . . . . . . . . .9

System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Application Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Advanced Converged Management CDs . . . . . . . . . . . . . . . . . . . . .10

Resources and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . .10

Avaya Remote Network Integration Services (RNIS) . . . . . . . .11

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . .11

Avaya Network Management Software Systems Support Group

(NMSSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 3 — Linux Server Installation . . . . . . . . . . . . . . . . . . . . . . . . 15

Linux Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Linux Server OS Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

MultiVantage Configuration Manager Upgrade . . . . . . . . . . . . . . . .16

Back up the Data Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Uninstall the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

MultiVantage Fault and Performance Manager Upgrade . . . . . . . . .17

Linux Server Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . .18

Linux Server Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . .19

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 3

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Chapter 4 — Solaris Server Installation . . . . . . . . . . . . . . . . . . . . . . . 21

Solaris Server Installation CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Solaris Documentation and Utilities CD . . . . . . . . . . . . . . . . . . . . . .21

Solaris Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Solaris Server Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . .22

Solaris Server Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . .23

Chapter 5 — Windows Server Installation. . . . . . . . . . . . . . . . . . . . . 25

Windows Server Installation CD . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Windows Documentation and Utilities CD . . . . . . . . . . . . . . . . . . . .26

Windows Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Windows Server Installation Procedure . . . . . . . . . . . . . . . . . . . . . .28

Chapter 6 — Windows Client Installation . . . . . . . . . . . . . . . . . . . . . 31

Windows Client Installation CD . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Windows Client PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .32

Windows Client Installation Procedure . . . . . . . . . . . . . . . . . . . . . .33

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

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The purpose of this book is to provide the following information:

• Hardware and software requirements for Linux, Solaris, and Windows servers, and
Windows client PCs.

• Pre-installation and upgrade tasks.

• Procedures to install and upgrade the products in the Advanced Converged
Management offer.

• Related documentation for individual products.

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System administrators who install the VisAbility™ Management Suite should be experienced
in installing software on Linux, Solaris, and Windows operating systems in a converged
network environment.

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This book is written for system administrators who are responsible for installing software on
Windows, Linux, and Solaris servers.

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The following typographical conventions are used:

• Bold type is used to indicate information that you type, buttons in a window, and the
Enter key on the keyboard. It is also used for emphasis.

• Courier font is used for any information that the computer screen displays.

• Arrows indicate options that you select from cascading menus; for example, “Select
File > Open” means choose the “Open” option from the “File” menu.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 5

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The documents listed below are available for selected products in the suite. These documents
are posted on the Avaya Support web site. Most products also contain online help that is
accessible within the product.

• Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration,
555-233-223.

• Avaya™ Directory Enabled Management Installation and Implementation, 555-038-101, and
Avaya™ Directory Enabled Management Administration, 555-038-501.

• Avaya MultiVantage™ Configuration Manager Installation and Configuration, 555-233-137.

• Avaya MultiVantage™ Fault and Performance Manager Installation and Configuration,
555-233-138.

• Avaya™ Proxy Agent Installation and Configuration, 555-233-139.

• Avaya™ VoIP Monitoring Manager User Guide, 555-233-510.

• Avaya™ Terminal Configuration Administration, 555-250-103.

• Avaya™ MultiService Network Manager for Windows:

— Installation Guide

—Release Notes

—User Guide

— Standalone Mode 2.2 User Guide

— SMON Manager 5.0 User Guide

• Avaya™ MultiService Network Manager for Solaris:

— Installation Guide

—Release Notes

—User Guide

— SMON Manager 5.0 User Guide

— MultiVantage administration books

• Avaya™ Communication Manager:

— Little Instruction Book for Basic Administration, 555-233-756.

— Little Instruction Book for Advanced Administration, 555-233-757.

— Little Instruction Book for Basic Diagnosis, 555-233-758.

6 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

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• Administrator’s Guide for Avaya Communication Manager, Volume 1, 2, 3, 555-233-506.

• ATM Installation, Upgrades, and Administration.

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You can view or download the latest version of this book from the Avaya, Inc. Web site. You
must have access to the Internet, an Internet browser, and Adobe Acrobat Reader with
Search, version 5.0 or later. Adobe Acrobat Reader is available from http://www.adobe.com.

To view or download the latest version of this book, follow these steps:

1. Access http://www.avaya.com/support.

2. In the left column, click System and Network Management.

3. Scroll to Avaya VisAbility Management Suite and click the link corresponding to

the software release.

4. Locate the Avaya VisAbility™ Management Suite Release 1.3, Advanced
Converged Management Installation and Upgrade Procedures and click the

link.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 7

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Let us know how this book measured up to your expectations. Your opinions are crucial to
helping us meet your needs! Please complete and return the comment card at the front of
this book. Optionally, send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Visibility Management Suite Documentation Team
Room 3C-313
307 Middletown Lincroft Rd.
Lincroft, NJ 07738
USA

Fax: Avaya Visibility Management Documentation Team

+ 1 732 852-2469

E-mail: [e-mail]

Subject: Avaya VisAbility Management Suite Documentation Team

8 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

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Advanced Converged Management is the premier solution in the VisAbility™ Management
Suite. The Advanced offer is designed for large-to-medium size networks that run on Linux,
Windows, and Solaris platforms.

The Advanced offer provides a complete converged solution that helps you manage your
network through a common web-based user interface. You can use a wide range of software
products to manage the rich telephony features in the Avaya MultiVantage™ Software and
monitor your entire voice and data network from a singe location.

Advanced Converged Management includes the products listed below.

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• Avaya MultiVantage™ Configuration Manager

• Avaya MultiVantage™ Fault and Performance Manager

• Avaya MultiVantage™ Proxy Agent

• Avaya™ Site Administration

• Avaya™ Terminal Emulator

• Avaya™ Voice Announcement Over LAN Manager

• Avaya™ ATM WAN Survivable Processor Manager

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• Avaya™ MultiService Network Manager

• Avaya MultiService SMON™ Manager

• Avaya™ VoIP Monitoring Manager

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 9

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• Avaya™ Directory Enabled Management

• Avaya™ Terminal Configuration

The MultiVantage Fault and Performance Manager and the MultiService Network Manager
also integrate with HP OpenView® on the Solaris® and the Windows® platforms to provide
a comprehensive system view of all devices and endpoints on your network. HP OpenView
is not part of this offer and is not supported by Avaya.

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Advanced Converged Management products are delivered on the following installation CDs:

• Linux Server Installation CD

• Solaris Server Installation CD

• Windows Server Installation CD

• Windows Client Installation CD

The MultiService Network Manager documentation for Windows and for Solaris are
delivered on the following CDs:

• MultiService Network Manager for Windows, Documentation and Utilities CD

• MultiService Network Manager for Solaris, Documentation and Utilities CD

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Avaya provides a variety of planning, consulting, and technical services. The following
sections describe the resources and services that are available.

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Avaya Technology and Consulting (ATAC) works with client teams to develop detailed
solutions for connectivity to Avaya Communication Manager solutions. The ATAC also
designs network configurations. Due to configuration complexities, we strongly recommend
that you contract for professional implementation services for the following Avaya VisAbility
Management Suite products:

• Avaya MultiVantage Configuration Manager

• Avaya MultiVantage Fault and Performance Manager

10 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

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• Avaya MultiVantage Proxy Agent

• Avaya Directory Enabled Management

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Avaya Remote Network Integration Services (RNIS) offers customers the following services:

• Platform readiness verification

• Remote implementation and installation

• Network management server configuration

• Customer acceptance verification

• Custom on-site services

The RNIS provides support on a contract basis. You can purchase various implementation
offers from the RNIS, Tampa FL, at: 1-800-730-9108, prompt 3.

RNIS does not handle technical support questions on Avaya VisAbility Management Suite
installations from customers who do not purchase a contract.

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The Avaya Technical Service Organization (TSO) provides support to the Avaya VisAbility
Management Suite client teams, field technicians, and customers. The TSO will bill customers
for support on a time and materials basis if the following conditions exist:

• Customers do not have a current maintenance agreement.

• Customers do not procure and install the required systems and software as defined in
the VisAbility Management Suite Services Support Plan.

• Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that customers purchase from third-party
vendors.

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The Avaya Network Management Software Systems Support Group (NMSSS) group in
Tampa Bay, Florida answers customer calls about applications in the Avaya VisAbility
Management Suite. NMSSS will either answer your questions directly or connect you with
an associate who can answer questions about the application.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 11

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You may find the following contact information helpful at various times during the process of
installing and setting up the Avaya VisAbility Management Suite.

Table 2-1. Customer-Accessible Resources

Resource Contact Information

Avaya Support Center http://www.avaya.com/support

Network Management
Software Systems Support
(NMSSS)

Remote Network
Integration Services
(RNIS)

Toll Fraud Intervention [phone], prompt 1

Resource Contact Information

Avaya Enterprise
Management Support

Avaya Technology and
Consulting (ATAC)

Remote Network
Integration Services
(RNIS)

[phone]

http://www1.avaya.com/enterprise/brochures/svc1369.pdf

Table 2-2. Avaya Internal Resources

http://aem-support.dr.avaya.com

[phone], prompt 2,6

http://forum.avaya.com (requires a password)

http://associate2.avaya.com/sales_
market/products/data-implementation-services/

VisAbility Management
Services Support Plan

VMS001 Form http://associate2.avaya.com/sales_

12 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

http://associate2.avaya.com/solution/support_
plans/#Enterprise

market/products/data-implemntation-services

Click Avaya VisAbility Management Suite Configuration
Request Form #1.