Avaya VisAbility Management Suite Installation and Upgrade Guide

Avaya VisAbility™ Management
Suite

Release 1.3
Advanced Converged Management
Installation and Upgrade Procedures

555-233-160

Issue 1

May 2003

Copyright 2003, Avaya Inc.
All Rights Reserved, Printed in U.S.A.

Notice

Every effort was made to ensure that th e in form ation in this book
was complete and accurate at the time of printing. However,
information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product . Refer to
your sales agreement to establi s h the terms of the limited war­ranty. In addition, Avaya’s standard warranty langu age as well as
information regarding support for th is product, while under war­ranty, is available thr o ugh the follow ing website:

http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not
a corporate employee, agent, subco ntractor, or working on your
company’s behalf). Be aware that there is a risk of t oll fra ud asso­ciated with your system and that, if toll fraud occurs, it can result
in substantial addition al charges for y o u r telecommu nications ser­vices.

Avaya Fraud Intervention

If you suspect that you are being victim ized by toll fraud and you
need technical as sis tance or support, in the U ni ted States and Can­ada, call the Technical Service Center’s Toll Fraud Intervention
Hotline at 1-800-643-2353.

How to Get Help

For additional support telepho ne numbers, go to the Avaya Web
site:

http://www.avaya.com/support/

If you are:

• Within the United States, click Escalation Lists, which
includes escalation phone numbers within the USA.

• Outside the United States, click Escala tion Lists then click
Global Escalation List, which includes phone numbers for
the regional Centers of Excellence.

Providing Telecommunications Security

Telecommunication s s ecurity of voice, data, and/or video commu­nications is the prevention of any type of intrusion to, that is,
either unauthorized or m al ic io u s ac ce ss to or use of, your com­pany’s telecommunications equipment by some party.

Your company’s “telecommunica ti ons equipment” includes both
this Avaya product and any other voice/data/video equipment that
could be accessed via this Avaya product (that is, “networked
equipment”).

An “outside party” is anyone who is not a corporate employee,
agent, subcontracto r, or working on your company’s behalf.
Whereas, a “malicious pa rty ” is Anyone, including someone wh o
may be otherwise authoriz ed, who accesses your telecommunica­tions equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time -mul­tiplexed and/or circuit -ba se d) or asynchronous (character-, mes­sage-, or packet-based) equipment or interfaces for reasons of:

• Utiliza tion (of capabilities speci al to the accessed equip­ment)

• Theft (such as, of intellectual property, financial assets, or
toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuou s, tampering)

• Harm (such as harmful ta m pering, data loss or alteration,
regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions asso­ciated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company, including but not limited to,
human/data privacy, intellectual property, material assets, finan­cial resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications
Security

The final responsibility for securing both this system and its net­worked equipment rests with you – an Avaya customer’s system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge
and resources from a variet y of sources including but not limited
to:

• Installation docume nt s

• System administrat io n doc um ents

• Security documents

• Hardware-/ s oftware-based securi ty tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you
and your peers should carefully program and configure your:

• Avaya provided telecommunications system s and their
interfaces

• Avaya provided software application s , as well as their
underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product pe rformance,
reliability and security depending upon network co nfi gurations/
design and topologies, even when the product performs as wa r­ranted.

To order copies of this and other documents
Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207 .8 66. 6701
Fax [phone] or 1.207.626 .7 269

Write: GlobalWare Solutions

200 Ward Hill Avenue
Haverhill, MA 01835 USA

Attention: Avaya Account Management

Email: [e-mail]

For the most current versions of docu m en ta tion, go to the Avaya
Web site:

http:www.avaya.com/support/

Table of Contents

Chapter 1 — Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

How to Access This Book on the Web . . . . . . . . . . . . . . . . . . . . . . . .7

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2 — Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Advanced Converged Management . . . . . . . . . . . . . . . . . . . . . . . . . .9

System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Application Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Advanced Converged Management CDs . . . . . . . . . . . . . . . . . . . . .10

Resources and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . .10

Avaya Remote Network Integration Services (RNIS) . . . . . . . .11

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . .11

Avaya Network Management Software Systems Support Group

(NMSSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 3 — Linux Server Installation . . . . . . . . . . . . . . . . . . . . . . . . 15

Linux Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Linux Server OS Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

MultiVantage Configuration Manager Upgrade . . . . . . . . . . . . . . . .16

Back up the Data Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Uninstall the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

MultiVantage Fault and Performance Manager Upgrade . . . . . . . . .17

Linux Server Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . .18

Linux Server Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . .19

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 3

8EFPISJ'SRXIRXW

Chapter 4 — Solaris Server Installation . . . . . . . . . . . . . . . . . . . . . . . 21

Solaris Server Installation CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Solaris Documentation and Utilities CD . . . . . . . . . . . . . . . . . . . . . .21

Solaris Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Solaris Server Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . .22

Solaris Server Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . .23

Chapter 5 — Windows Server Installation. . . . . . . . . . . . . . . . . . . . . 25

Windows Server Installation CD . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Windows Documentation and Utilities CD . . . . . . . . . . . . . . . . . . . .26

Windows Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Windows Server Installation Procedure . . . . . . . . . . . . . . . . . . . . . .28

Chapter 6 — Windows Client Installation . . . . . . . . . . . . . . . . . . . . . 31

Windows Client Installation CD . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Windows Client PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .32

Windows Client Installation Procedure . . . . . . . . . . . . . . . . . . . . . .33

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

;IPGSQI



4YVTSWI

The purpose of this book is to provide the following information:

• Hardware and software requirements for Linux, Solaris, and Windows servers, and
Windows client PCs.

• Pre-installation and upgrade tasks.

• Procedures to install and upgrade the products in the Advanced Converged
Management offer.

• Related documentation for individual products.

4VIVIUYMWMXIW

System administrators who install the VisAbility™ Management Suite should be experienced
in installing software on Linux, Solaris, and Windows operating systems in a converged
network environment.

-RXIRHIH%YHMIRGI

This book is written for system administrators who are responsible for installing software on
Windows, Linux, and Solaris servers.

'SRZIRXMSRW9WIHMR8LMW&SSO

The following typographical conventions are used:

• Bold type is used to indicate information that you type, buttons in a window, and the
Enter key on the keyboard. It is also used for emphasis.

• Courier font is used for any information that the computer screen displays.

• Arrows indicate options that you select from cascading menus; for example, “Select
File > Open” means choose the “Open” option from the “File” menu.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 5

%HHMXMSREP6IWSYVGIW

%HHMXMSREP6IWSYVGIW

The documents listed below are available for selected products in the suite. These documents
are posted on the Avaya Support web site. Most products also contain online help that is
accessible within the product.

• Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration,
555-233-223.

• Avaya™ Directory Enabled Management Installation and Implementation, 555-038-101, and
Avaya™ Directory Enabled Management Administration, 555-038-501.

• Avaya MultiVantage™ Configuration Manager Installation and Configuration, 555-233-137.

• Avaya MultiVantage™ Fault and Performance Manager Installation and Configuration,
555-233-138.

• Avaya™ Proxy Agent Installation and Configuration, 555-233-139.

• Avaya™ VoIP Monitoring Manager User Guide, 555-233-510.

• Avaya™ Terminal Configuration Administration, 555-250-103.

• Avaya™ MultiService Network Manager for Windows:

— Installation Guide

—Release Notes

—User Guide

— Standalone Mode 2.2 User Guide

— SMON Manager 5.0 User Guide

• Avaya™ MultiService Network Manager for Solaris:

— Installation Guide

—Release Notes

—User Guide

— SMON Manager 5.0 User Guide

— MultiVantage administration books

• Avaya™ Communication Manager:

— Little Instruction Book for Basic Administration, 555-233-756.

— Little Instruction Book for Advanced Administration, 555-233-757.

— Little Instruction Book for Basic Diagnosis, 555-233-758.

6 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

;IPGSQI

• Administrator’s Guide for Avaya Communication Manager, Volume 1, 2, 3, 555-233-506.

• ATM Installation, Upgrades, and Administration.

,S[XS%GGIWW8LMW&SSOSRXLI;IF

You can view or download the latest version of this book from the Avaya, Inc. Web site. You
must have access to the Internet, an Internet browser, and Adobe Acrobat Reader with
Search, version 5.0 or later. Adobe Acrobat Reader is available from http://www.adobe.com.

To view or download the latest version of this book, follow these steps:

1. Access http://www.avaya.com/support.

2. In the left column, click System and Network Management.

3. Scroll to Avaya VisAbility Management Suite and click the link corresponding to

the software release.

4. Locate the Avaya VisAbility™ Management Suite Release 1.3, Advanced
Converged Management Installation and Upgrade Procedures and click the

link.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 7

8IPP9W;LEX=SY8LMRO

8IPP9W;LEX=SY8LMRO

Let us know how this book measured up to your expectations. Your opinions are crucial to
helping us meet your needs! Please complete and return the comment card at the front of
this book. Optionally, send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Visibility Management Suite Documentation Team
Room 3C-313
307 Middletown Lincroft Rd.
Lincroft, NJ 07738
USA

Fax: Avaya Visibility Management Documentation Team

+ 1 732 852-2469

E-mail: [e-mail]

Subject: Avaya VisAbility Management Suite Documentation Team

8 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

-RXVSHYGXMSR



%HZERGIH'SRZIVKIH1EREKIQIRX

Advanced Converged Management is the premier solution in the VisAbility™ Management
Suite. The Advanced offer is designed for large-to-medium size networks that run on Linux,
Windows, and Solaris platforms.

The Advanced offer provides a complete converged solution that helps you manage your
network through a common web-based user interface. You can use a wide range of software
products to manage the rich telephony features in the Avaya MultiVantage™ Software and
monitor your entire voice and data network from a singe location.

Advanced Converged Management includes the products listed below.

7]WXIQ1EREKIQIRX

• Avaya MultiVantage™ Configuration Manager

• Avaya MultiVantage™ Fault and Performance Manager

• Avaya MultiVantage™ Proxy Agent

• Avaya™ Site Administration

• Avaya™ Terminal Emulator

• Avaya™ Voice Announcement Over LAN Manager

• Avaya™ ATM WAN Survivable Processor Manager

2IX[SVO1EREKIQIRX

• Avaya™ MultiService Network Manager

• Avaya MultiService SMON™ Manager

• Avaya™ VoIP Monitoring Manager

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 9

%HZERGIH'SRZIVKIH1EREKIQIRX'(W

%TTPMGEXMSR4PEXJSVQW

• Avaya™ Directory Enabled Management

• Avaya™ Terminal Configuration

The MultiVantage Fault and Performance Manager and the MultiService Network Manager
also integrate with HP OpenView® on the Solaris® and the Windows® platforms to provide
a comprehensive system view of all devices and endpoints on your network. HP OpenView
is not part of this offer and is not supported by Avaya.

%HZERGIH'SRZIVKIH1EREKIQIRX'(W

Advanced Converged Management products are delivered on the following installation CDs:

• Linux Server Installation CD

• Solaris Server Installation CD

• Windows Server Installation CD

• Windows Client Installation CD

The MultiService Network Manager documentation for Windows and for Solaris are
delivered on the following CDs:

• MultiService Network Manager for Windows, Documentation and Utilities CD

• MultiService Network Manager for Solaris, Documentation and Utilities CD

6IWSYVGIWERH2SXMGIW

Avaya provides a variety of planning, consulting, and technical services. The following
sections describe the resources and services that are available.

%ZE]E8IGLRSPSK]ERH'SRWYPXMRK%8%'

Avaya Technology and Consulting (ATAC) works with client teams to develop detailed
solutions for connectivity to Avaya Communication Manager solutions. The ATAC also
designs network configurations. Due to configuration complexities, we strongly recommend
that you contract for professional implementation services for the following Avaya VisAbility
Management Suite products:

• Avaya MultiVantage Configuration Manager

• Avaya MultiVantage Fault and Performance Manager

10 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

-RXVSHYGXMSR

• Avaya MultiVantage Proxy Agent

• Avaya Directory Enabled Management

%ZE]E6IQSXI2IX[SVO-RXIKVEXMSR7IVZMGIW62-7

Avaya Remote Network Integration Services (RNIS) offers customers the following services:

• Platform readiness verification

• Remote implementation and installation

• Network management server configuration

• Customer acceptance verification

• Custom on-site services

The RNIS provides support on a contract basis. You can purchase various implementation
offers from the RNIS, Tampa FL, at: 1-800-730-9108, prompt 3.

RNIS does not handle technical support questions on Avaya VisAbility Management Suite
installations from customers who do not purchase a contract.

%ZE]E8IGLRMGEP7IVZMGI3VKERM^EXMSR873

The Avaya Technical Service Organization (TSO) provides support to the Avaya VisAbility
Management Suite client teams, field technicians, and customers. The TSO will bill customers
for support on a time and materials basis if the following conditions exist:

• Customers do not have a current maintenance agreement.

• Customers do not procure and install the required systems and software as defined in
the VisAbility Management Suite Services Support Plan.

• Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that customers purchase from third-party
vendors.

%ZE]E2IX[SVO1EREKIQIRX7SJX[EVI7]WXIQW7YTTSVX
+VSYT21777

The Avaya Network Management Software Systems Support Group (NMSSS) group in
Tampa Bay, Florida answers customer calls about applications in the Avaya VisAbility
Management Suite. NMSSS will either answer your questions directly or connect you with
an associate who can answer questions about the application.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 11

6IWSYVGIWERH2SXMGIW

%ZE]E'SRXEGX-RJSVQEXMSR

You may find the following contact information helpful at various times during the process of
installing and setting up the Avaya VisAbility Management Suite.

Table 2-1. Customer-Accessible Resources

Resource Contact Information

Avaya Support Center http://www.avaya.com/support

Network Management
Software Systems Support
(NMSSS)

Remote Network
Integration Services
(RNIS)

Toll Fraud Intervention [phone], prompt 1

Resource Contact Information

Avaya Enterprise
Management Support

Avaya Technology and
Consulting (ATAC)

Remote Network
Integration Services
(RNIS)

[phone]

http://www1.avaya.com/enterprise/brochures/svc1369.pdf

Table 2-2. Avaya Internal Resources

http://aem-support.dr.avaya.com

[phone], prompt 2,6

http://forum.avaya.com (requires a password)

http://associate2.avaya.com/sales_
market/products/data-implementation-services/

VisAbility Management
Services Support Plan

VMS001 Form http://associate2.avaya.com/sales_

12 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

http://associate2.avaya.com/solution/support_
plans/#Enterprise

market/products/data-implemntation-services

Click Avaya VisAbility Management Suite Configuration
Request Form #1.

-RXVSHYGXMSR

4VI-RWXEPPEXMSR8EWOW

Before you install the Avaya VisAbility Management Suite, you must complete the following
pre-installation tasks. The list refers you to the appropriate application-specific
documentation, if there is any, for detailed instructions on installing and configuring the
given application.

1. Check the minimum hardware and software requirements for the following:

— Linux server (see “Linux Server Requirements” on page 15).

— Solaris server (see “Solaris Server Requirements” on page 22).

— Windows server (see ‘‘Windows Server Requirements’’ on page 27).

— Windows client PC (see “Windows Client PC Requirements” on page 32).

2. Collect the system administrator login IDs and passwords for the Linux, Solaris, and
Windows servers.

3. Collect the IP addresses and TCP port address for the Linux, Solaris, and Windows
servers.

4. Complete the appropriate Administration Request forms below. Your Avaya client
executive downloads these forms from an internal Avaya web site and completes
them with your input.

— VMS001 Administration Request for the MultiVantage Fault and Performance

Manager and the MultiVantage Proxy Agent.

— VMS002 Administration Request for MultiVantage Configuration Manager.

— VMS003 Administration Request for Directory Enabled Management.

The Administration Request forms contain the information that you will need to
install the products, including IP addresses, server domain names, and port addresses.

5. For upgrades, check the product documentation for procedures to back up and restore
files that contain system configuration settings, database files, and other custom
information.

6. Carefully review this entire book before you start the installations on the servers and
client PCs.

After you install or upgrade the VisAbility Management Suite, refer to the product
documentation for each product installed and complete the post installation tasks.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 13

4VSHYGX(SGYQIRXEXMSR

4VSHYGX(SGYQIRXEXMSR

You can view and print installation and configuration books and other user books for specific
products included in the Avaya VisAbility Management suite from the Avaya, Inc. Web site.

To view and print books before the products are installed, follow these steps:

1. Access http://www.avaya.com/support.

2. In the left column, click System and Network Management.

3. Scroll to Avaya VisAbility Management Suite and click the product name to

display a list of available books.

To view and print books after the products are installed, follow these steps:

1. Use your web browser to go to the VisAbility Home page.

2. In the left column, click User Documents.

3. At the User Documents page, scroll to the product name and click on the book title to

access the book.

14 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

0MRY\7IVZIV-RWXEPPEXMSR



The Linux Server Installation CD contains the following components:

• Avaya MultiVantage Configuration Manager

• Avaya MultiVantage Fault and Performance Manager

• Avaya MultiVantage Proxy Agent

• MultiVantage Maintenance (mvmaint)

• Self-extract file for Windows Clients and VisAbility Shortcuts

• Avaya VisAbility Management Home Page (includes product downloads and
documents)

• Apache Tomcat Web Server

• Adobe Acrobat Reader for Linux

• Adobe Acrobat Reader for Windows

0MRY\7IVZIV6IUYMVIQIRXW

The following table provides the minimum requirements for the Linux servers.

Table 3-1. Linux Server Requirements

Component Recommended Comments

Operating system Red Hat Linux 7.3

Processor 1.3 GHz Pentium 4 1.3 GHZ Pentium 3 is acceptable

Hard drive 40 GB

Memory 1.5 GB RAM

Network Connectivity TCP/IP 10/100 Network Card

Modem 56K external modem

connected to COM1

Web browser Not required Web clients is not supported by

Avaya Services needs the modem
for remote access

VisAbility

CD-ROM Drive Required

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 15

0MRY\7IVZIV379TKVEHI

0MRY\7IVZIV379TKVEHI

To install or upgrade to the current release of the VisAbility Management Suite, your Red Hat
Linux operating system must be the required version as defined in Table 3-1 on page 15. If
your Linux server is running an earlier version of Red Hat, you must upgrade before you
install or upgrade the VisAbility Management Suite. Avaya does not support upgrades to the
Red Hat Linux server.

Complete the following procedure to upgrade the Linux operating systems.

1. Before you start the upgrade, back up the /etc/services file. Backing up this file
preserves the settings that were specified during the original Red Hat installation. The
VisAbility Management Suite only needs a subset of the standard Red Hat services.

2. Upgrade the Linux server. Refer to the document, Configuring Red Hat Linux on the
Avaya Support web site. For additional support, refer to your Red Hat operating
system documentation or contact your Red Hat support vendor.

3. After you upgrade, restore the /etc/services file in its original directory. The VisAbility
Management Suite needs only a subset of the standard Red Hat services. Copying and
replacing this services file ensures that only the necessary services are turned on.

1YPXM:ERXEKI'SRJMKYVEXMSR1EREKIV9TKVEHI

The data format in release 1.3 of the MultiVantage Configuration Manager has changed from
release 1.2. Therefore, before you start the upgrade on the Linux server, you must log in to
the Configuration Manager and execute the back up command to save the stored data files.

WARNING
You must back up the data files.

&EGOYTXLI(EXE*MPIW

Complete the following procedure to back up the data on the Configuration Manager server.

1. Log into Configuration Manager as a super user. Only super-users can back up data
that is on the Configuration Manager server

2. Click the MCM Manager tab.

3. Click MCM Server Backup.

Result: Configuration Manager displays the Configuration Manager Server Backup
screen.

16 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

0MRY\7IVZIV-RWXEPPEXMSR

4. In the Backup File Name area, enter the name under which you want the data to be
saved.

5. In the Backup Destination area, click Select Destination.

Result: Configuration Manager displays the Destination Manager screen.

6. From the list, select the location where you want to save the data, and click Select.

7. Click Backup Now to back up the data.

9RMRWXEPPXLI9TKVEHI

If you need to uninstall MultiVantage Configuration Manager 1.3 and reinstall release 1.2,
see Avaya MultiVantage™ Configuration Manager Installation and Configuration, 555-233-137.

1YPXM:ERXEKI*EYPXERH4IVJSVQERGI1EREKIV
9TKVEHI

Before you start an upgrade, see Avaya MultiVantage™ Fault and Performance Manager
Installation and Configuration, 555-233-138 and execute the procedure in chapter 4, “Backing

up the Database.”

WARNING
You must back up the database.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 17

0MRY\7IVZIV4VI-RWXEPPEXMSR8EWOW

0MRY\7IVZIV4VI-RWXEPPEXMSR8EWOW

Your Linux server must be configured as described in the Avaya VisAbility Management Suite
Implementation Guidelines, which is available from your Avaya client executive’s team. The

implementation guidelines cover many areas; specific instructions for setting up the Linux
server are only one part of the document.

These instructions may also be found under the “VisAbility Management Suite” heading in
the System and Network Management area of the Avaya Support web site. For instructions
on accessing these documents, see “Product Documentation” on page 14.

Before you install or upgrade the products on the Linux server, you must first complete the
following pre-installation tasks.

1. Collect the “root” login and password for the Linux Server.

2. During the installation or upgrade, you will need to enter the IP address, server

domain names, and port addresses. Refer to form VMS001 Administration Request for
MultiVantage Fault and Performance Manager and MultiVantage Proxy Agent for this

information.

18 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

0MRY\7IVZIV-RWXEPPEXMSR

0MRY\7IVZIV-RWXEPPEXMSR4VSGIHYVI

The preferred configuration for the MultiVantage products is to install the MultiVantage
Configuration Manager and the MultiVantage configuration on one Linux server and install
the MultiVantage Proxy Agent on a second Linux server.

SECURITY ALERT
During the installation, the installation wizard turns off the internal firewall
around the Linux server. This allows internal users to telnet to the Linux server
and to use their web browser to access the Windows client shortcuts. Do not turn
on the internal Linux firewall after the installation. Your network firewall
provides the needed security to prohibit access to the Linux server from outsiders.

The procedure to install or to upgrade the contents of the Linux Server Installation CD is
generally the same.

1. Ask all users to log off the system.

2. Login as “root” on the Linux server.

3. Insert the Avaya VisAbility Management Suite 1.3, Advanced Converged
Management, Linux Server Installation 1.3.x CD into the CD-ROM drive.

Result: The server opens a browser window.

4. Close the CD browser window.

5. Open a terminal emulation window. On the Red Hat Linux toolbar, click the
Terminal Emulation icon.

6. In the terminal emulation window, type cd /mnt/cdrom and press Enter.

7. In the command line, type ./vms_setup.bin and press Enter.

Result: The system starts the installation wizard.

8. At the Welcome screen, read the page and click Next to display the Setup screen.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 19

0MRY\7IVZIV-RWXEPPEXMSR4VSGIHYVI

9. At the Setup screen, select one of the following options:

Custom Option (default)

a. Select the Custom Option and click Next.

b. At the Product Installation screen, select the options you want to install on this

Linux server and click Next.

c. At the Summary screen, review the list. Click Back to make any changes. Click

Next to continue.

Result: The system displays the license agreements, starts the install wizard, and
displays progress messages for each installation. When all the installs are finished, the
system displays a message that the install was successfully completed and to reboot
the computer.

All Option

a. Select All Options and click Next.

Result: The system displays the license agreements, starts the install wizard, and
displays progress messages for each installation. When all the installs are finished, the
system displays a message that the install was successfully completed and to reboot
the computer.

10. At the last screen, click Finish.

Result: The system closes the installation wizard and displays the terminal emulation
window.

11. Reboot the Linux server. In the terminal emulator window, type the following
commands:

— To remove the CD from the drive, type eject and press Enter.

— To reboot the computer, type reboot and press Enter.

12. If you upgraded MultiVantage Fault and Performance Manager or
MultiVantage Proxy Agent and changed any IP address for either of these

products, execute the post install scripts mfpmconfig and mpaconfig. These scripts
will reconfigure the products on the Linux server. Refer to the Installation and
Configuration book for each product for detailed procedures.

13. Refer to the Installation and Configuration book for each product to complete the
post installation tasks. See “Product Documentation” on page 14 for information on
how to access these books.

20 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

7SPEVMW7IVZIV-RWXEPPEXMSR



The Solaris Server Installation consists of the following components:

• Advanced Converged Management, Solaris Server Installation CD

• Avaya MultiService Network Manager for Solaris, Documentation and Utilities CD.

• Envelop with a license key to activate the MultiService SMON Manager.

7SPEVMW7IVZIV-RWXEPPEXMSR'(

The Solaris Server Installation CD contains the following files:

• Network Management System Integration (NMSI)
This file integrates the MultiVantage Fault and Performance Manager on Linux with
the HP OpenView® on Solaris.

• MultiService Network Manager with MultiService SMON Manager
These products integrate with HP OpenView® on Solaris.

The Solaris Server Installation CD does not contain HP OpenView. Customers are solely
responsible for purchasing, installing, and maintaining HP OpenView.

7SPEVMW(SGYQIRXEXMSRERH9XMPMXMIW'(

The Solaris Documentation and Utilities CD contains the books for all of the applications
in the MultiService Network Manager. The relevant books for this installation include:

• Installation Guide

• Release Notes

• User Guide

• SMON Manager User Guide

Refer to the CD for a complete list of all the books and utilities that it provides.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 21

7SPEVMW7IVZIV6IUYMVIQIRXW

7SPEVMW7IVZIV6IUYMVIQIRXW

The following table provides the minimum requirements for the Solaris server.

Table 4-1. Solaris Server Requirements

Component Recommended Comments

Operating system Solaris 8 Solaris is only needed if HP

OpenView is running on Solaris.

Network
Management System
(NMS)

Processor SPARC architecture 500MHz

Hard drive 40 GB

Memory 1 GB RAM

Network Connectivity TCP/IP 10/100 Network Card

Modem Not required

Web browser Not required Web client is not supported by

CD-ROM Drive Required Needed for installation.

HP OpenView 6.2 for Solaris Required. HP OpenView is not

included on the Solaris server CD.
Customers must purchase, install,
and maintain HP OpenView.

VisAbility products.

7SPEVMW7IVZIV4VI-RWXEPPEXMSR8EWOW

Before you install or upgrade the products on the Solaris server, you must first complete the
following pre-installation tasks.

1. You must install HP OpenView on the Solaris server before you install the files on the
Solaris Server Installation CD. HP OpenView is not provided on the CD and Avaya
does not support it.

2. You will need the following IP addresses and TCP port numbers.

— IP address or full DNS name for the System Management (Linux) server running

the MultiVantage Fault and Performance Manager.

— TCP port number to communicate with the NMSI server port on the System

Management (Linux) server.

— IP address or full DNS name for the System Management (Linux) server running

the MultiVantage Configuration Manager.

22 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

7SPEVMW7IVZIV-RWXEPPEXMSR

7SPEVMW7IVZIV-RWXEPPEXMSR4VSGIHYVI

The procedure to install or upgrade the contents of the Solaris Server Installation CD is
generally the same.

1. Log in as “root” on the Solaris server.

2. Insert the Avaya VisAbility Management Suite 1.3, Advanced Converged
Management, Solaris Server Installation 1.3.x CD into the CD-ROM drive.

3. Change the directory. Type cd /cdrom/cdrom0 and press Enter.

4. Start the install script. Type ./install.sh and press Enter. Answer the yes/no questions.

5. At the Welcome screen, click Next to continue.

6. At the selection screen, select one or both of the products to install. Click Next to

continue.

— Network Management System Integration (integrates MultiVantage Fault and

Performance Manager on Linux with HP OpenView on Solaris).

— Avaya MultiService Network Manager with MultiService SMON Manager

(integrates with HP OpenView on Solaris).

7. At the confirmation screen, review your selections. Click Back to make changes. Click
Next to continue.

8. At the next screen, enter the location information below. Click Next to continue.

— IP address or full DNS name for the System Management server running the

MultiVantage Fault and Performance Manager.

— TCP port number to communicate with the NMSI server port on the System

Management server.

— IP address or full DNS name for the System Management server running the

MultiVantage Configuration Manager.

9. At the confirmation screen, review the directory path and file size. Click Next to
continue.

Result: The system completes the installation and displays the last screen.

10. At the last screen, click Finish.

Result: The system exits the wizard and displays the command prompt.

11. Change the directory. Type cd and press Enter.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 23

7SPEVMW7IVZIV-RWXEPPEXMSR4VSGIHYVI

12. Unmount the CD. Type eject and press Enter.

Result: The system opens the drive door.

13. Remove the CD and close the drive door.

14. Complete the post installation tasks. For a description of these tasks, refer to the

following:

— Avaya MultiVantage Fault and Performance Manager, Installation and Configuration. See

“Product Documentation” on page 14 for information on how to access this book.

— Avaya MultiService Network Manager for Solaris, Documentation and

Utilities CD.

15. Activate the SMON Manager. To activate the SMON Manager, you must enter the

SMON Manager License Key when you log in to the MultiService Network Manager.
The license key is in the envelope that is part of the Advanced Converged
Management packaging

.

24 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

;MRHS[W7IVZIV-RWXEPPEXMSR



The Windows Server Installation consists of the following components:

• Advanced Converged Management, Windows Server Installation CD

• Avaya MultiService Network Manager for Windows, Documentation and Utilities CD.

• Envelop with a license key to activate the MultiService SMON Manager.

* Note: Use the same license key as that used in the Solaris Installation.

;MRHS[W7IVZIV-RWXEPPEXMSR'(

The Windows Server Installation CD contains the following components:

• Avaya MultiService Network Manager with MultiService SMON Manager

• Avaya VoIP Monitoring Manager

• Avaya ATM WAN Survivable Processor Manager

• Avaya Directory Enabled Management

• NMSI for Windows for HP OpenView

• Self-extract file for Windows Clients

• Avaya VisAbility Management Home Page

• Netscape Navigator web browser

• Apache Web Server

• Apache Tomcat Web Server

• Adobe Acrobat Reader for Linux

• Adobe Acrobat Reader for Windows

• Java Development Kit (JDK)

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 25

;MRHS[W(SGYQIRXEXMSRERH9XMPMXMIW'(

;MRHS[W(SGYQIRXEXMSRERH9XMPMXMIW'(

The Windows Documentation and Utilities CD contains the books for all of the applications in the MultiService Network Manager. The relevant books for this installation include:

• Installation Guide

• Release Notes

• User Guide

• SMON Manager User Guide

Refer to the CD for a complete list of all the books and utilities that it provides.

26 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

;MRHS[W7IVZIV-RWXEPPEXMSR

;MRHS[W7IVZIV6IUYMVIQIRXW

The following table provides the minimum requirements for the Windows server.

Table 5-1. Windows Server Requirements

Component Recommended Comments

Operating system Microsoft Windows 2000

server

Processor 1.3 GHz Pentium 4 1.3 GHZ Pentium 3 is

acceptable

Hard drive 40 GB

Memory 1.5 GB RAM

Network Connectivity TCP/IP 10/100 Network Card

Modem 56K external modem

connected to COM1

CD-ROM Drive Required

Extra Software Anti-virus software

pcAnywhere

Web browser Internet Explorer 6.0

Netscape 6.2

Network Management
System (NMS)

HP OpenView 6.2 for
Windows

Required for Avaya support.

Required for Avaya support.

Internet Explorer is preferred.

Optional. HP OpenView is not
included on the Windows
server CD. Customer must
purchase, install, and maintain
HP OpenView.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 27

;MRHS[W7IVZIV-RWXEPPEXMSR4VSGIHYVI

;MRHS[W7IVZIV-RWXEPPEXMSR4VSGIHYVI

The procedure to install or upgrade the contents of the Windows Server Installation CD is
generally the same.

Recommendation: You can install the Windows products on multiple Windows servers. We
recommend that you install Avaya Directory Enabled Management with the Avaya Terminal
Configuration on one Windows server, and install the remaining products on a second
Windows server. This option requires you to complete two installations on the separate
servers.

1. Ask all users to log off the system.

2. Close all open windows and applications.

3. Insert the Avaya VisAbility Management Suite 1.3, Advanced Converged
Management, Windows Server Installation 1.3.x CD into the CD-ROM drive.

4. At the CD menu screen, select Install Windows Server Products.

5. At the Welcome screen, read the text and click Next.

6. At the Products Install screen, select the products and components to install on a

specific Windows server.

— Do not select “Avaya Directory Enabled Management” if you plan to install this

product on a separate Windows Server.

— The “NMSI Components for HP OpenView” option is grayed out and cannot be

selected unless HP OpenView is installed on the Windows server. HP OpenView is

not included in the VisAbility suite.

7. Click Next to display the Summary screen.

8. At the Summary screen review the list. Click Back to make any changes. Click Next

to continue.

Result: The system displays a window with a warning message that cautions you not
to reboot your computer during the installation process. For some products, you will
see a message that prompts you to reboot after the product is installed. Do not reboot
this computer until the installation is complete.

9. In the message window, click OK to start the installation.

Result: The wizard displays the license agreement at the start of each product
installation and installs the product and components. When all the products are
installed, the system displays the message that the installation was successfully
completed, prompts you to reboot the computer, and displays the CD menu.

10. On the CD menu, click Exit.

28 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

;MRHS[W7IVZIV-RWXEPPEXMSR

11. Remove the CD from the drive.

12. Reboot the Windows server. Click Start > Shut Down > Shut Down.

13. Access the Installation and Configuration book for each product to complete the post

installation tasks. See “Product Documentation” on page 14 for information on how
to access these books. For products that do not have a book, refer to the Online Help
embedded in the product.

14. For the MultiService Network Manager, refer to the Windows Documentation
and Utilities CD.

15. Activate the SMON Manager. To activate the SMON Manager, you must enter the

SMON Manager License Key when you log in to the MultiService Network Manager.
The license key is in the envelope that is part of the Advanced Converged
Management packaging.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 29

;MRHS[W7IVZIV-RWXEPPEXMSR4VSGIHYVI

30 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

;MRHS[W'PMIRX-RWXEPPEXMSR



The Windows Client Installation CD is intended for installing Windows standalone products
and VisAbility shortcuts on standalone client PCs.

After the VisAbility Home page is installed on the Linux and Windows servers, you can
download and install these same products from the Products page that resides on the
VisAbility Home page.

;MRHS[W'PMIRX-RWXEPPEXMSR'(

The Windows Client Installation CD contains the following components:

• Avaya Site Administration

• Avaya Terminal Emulator

• Avaya Voice Announcement Over LAN Manager

• Avaya VoIP Monitoring Manager

• VisAbility shortcuts

• Required components

• Netscape Navigator web browser

• Adobe Acrobat Reader for Windows

• Java Runtime Environment (JRE)

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 31

;MRHS[W'PMIRX4'6IUYMVIQIRXW

;MRHS[W'PMIRX4'6IUYMVIQIRXW

The following table provides the requirements for the Windows client PC.

Table 6-1. Windows Client PC Requirements

Component Recommended Comments

Operating system Microsoft Windows 2000

and XP Professional

Processor 600 MHz Pentium 2

Hard drive 1 GB Required to install all of the client

Memory 256 MB RAM

Monitor SVGA Required for Avaya support.

Network Connectivity TCP/IP 10/100 Network

Card

Modem 56K Optional. May be needed for

CD-ROM Drive Required Needed for installation.

Linux server access X-windows

Telnet

Web browser Internet Explorer 6.0

Avaya Terminal Emulator does not
run on XP Professional.

components.

remote access to the client PC.

Optional. May need access to the
MultiVantage Fault and
Performance Manager on the Linux
server.

Internet Explorer is preferred.

Netscape 6.2

32 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

Web browser is required to access
the VisAbility Home page and
web-based clients.

;MRHS[W'PMIRX-RWXEPPEXMSR

;MRHS[W'PMIRX-RWXEPPEXMSR4VSGIHYVI

The procedure to install or upgrade the contents of the Windows Client Installation CD is
generally the same.

1. Close all open windows and applications.

2. Insert the Avaya VisAbility Management Suite 1.3, Advanced Converged
Management, Windows Client Installation 1.3.x CD into the CD-ROM drive.

Result: The system opens a browser window and displays the splash screen for a few
sections. Then the system displays the CD menu screen.

Note: Do not close the browser window.

3. At the CD menu screen, select Install VisAbility Client Products (Windows 2000,
XP).

4. At the Welcome screen, read the text and click Next to display the Selection screen.

5. At the Selection screen, select products and shortcuts that you want to install and click
Next.

6. At the Summary screen, review the list. Click Back to make any changes. Click Finish

to continue.

Result: The system displays a window with a warning message that cautions you not
to reboot your computer during the installation process. For some products, you will
see a message that prompts you to reboot after the product is installed. Do not reboot
the computer until the installation of all products and components are completed on
that computer.

7. In the message window, click OK to start the install wizard.

Result: The wizard displays the license agreement at the start of each product
installation and installs the product and components. When all the products are
installed, the system displays the message that the installation was successfully
completed, prompts you to reboot the computer, and displays the CD menu.

8. On the CD menu, click Exit.

9. Remove the CD from the drive.

10. Reboot the PC.

11. Access the Installation and Configuration book for each product to complete the post

installation tasks. See “Product Documentation” on page 14 for information on how
to access these books. For products that do not have a book, refer to the Online Help
embedded in the product.

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 33

;MRHS[W'PMIRX-RWXEPPEXMSR4VSGIHYVI

34 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures

-RHI\

Symbols

>, meaning of in text

A

administration request forms

VMS001
VMS002
VMS003

Advanced Converged Management

CDs
defined
products included

Avaya

resources
support web site

B

bold text, meaning of

C

contact information for Avaya
courier font, meaning of

F

feedback about this book

13, 18
13
13

10

9

10

5

9

14

5

12

5

8

R

requirements

Linus server
Solaris server
Windows client PC
Windows server

resources

additional documents
Avaya Network Management Software

Systems Support Group (NMSSS)

Avaya Remote Network Integration Ser-

vices (RNIS)

Avaya Technical Service Organization

(TSO)

Avaya Technology and Consulting (ATAC)

10

S

SMON Manager, activate

T

typographical conventions

15

22

32

27

6

11

11

24

5

11

I

installation

Linux server
Solaris server
Windows client
Windows server

M

MultiService Network Manager with Multi-

Service SMON Manager

N

Network Management System Integration

(NMSI)

P

prerequisites, for installing

Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures 35

19

23

33

28

21

21

5

-RHI\

36 Avaya VisAbility™ Management Advanced Converged Management Installation and Upgrade Procedures