Avaya VCM Quick Start Guide

Quick Reference for Avaya J169 and 179 SIP IP Phones in Open SIP

Release 4.0.9

Issue 1

2020-2021, Avaya Inc.

General phone icons

The following table lists the icons used in Avaya J169/ J179 IP Phones:

Icon Description

Microphone is muted.

Missed call on your phone. You can see this icon in the Recents application.

Incoming call; indicates you have answered this call. You can see this icon in the Recents application.

Outgoing call; indicates you have made this call. You can see this icon in the Recents application.

Bridged call; indicates this line is being used for a call on another phone.

Incoming call is alerting.

Outgoing call; indicates you have made this call.

Call is active.

Call is on hold.

Call is on hold during a conference or transfer call setup.

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April 2021

Icon Description

Conference is active.

Conference is on hold.

Use the Right or Left navigation arrow to see more pages / screens / options.

Scroll left for other options.

Scroll right for other options.

Indicates that the phone is not connected to the SIP proxy server and is operating in Failover mode. Some features might not be available or work incorrectly.

If the appearance line displays this icon, it indicates that the phone has encountered a failure and has preserved the media session until the user hangs up.

This icon can also indicate that the phone is connected to the call server but the features are not available.

Indicates that the call is using a wideband codec for excellent voice quality.

Indicates a low network performance or presence of local network issues that might result in lower call quality.

The Limit Number of Concurrent Calls (LNCC) feature is on.

Indicates that the SLA Mon™ agent has taken control of the phone.

Indicates that the call is being recorded for SLA Mon™.

Indicates that the audio alert for incoming calls is off.

Indicates the Bluetooth feature is on.

Indicates that you have missed a call. The number in the icon

Icon Description

indicates the number of missed calls.

Indicates that you have missed a call. The + in the icon indicates that the number of missed calls is more than 9.

Autodialing feature

Operations

Entering the provisioning details

Enter the provisioning server address if the phone prompts, for example, when you connect to the network for the first time.

1. On Enter provisioning details screen, press one of the following:

• Config: To enter the provisioning server address.

• Never: To never prompt for the provisioning server address.

• Cancel: To cancel the prompt and display the Login screen.

2. After you have pressed Config, enter the provisioning server address in the Address field.

The address is an alphanumeric URL like http:// myfileserver.com/j100/.

Tip:

To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the ABC mode.

To enter the forward slash symbol (/) in the field, press the / soft key.

3. (Optional) Enter the Group number. The value ranges from 0 to 999. 0 is the default value.

If you do not enter any value in this field, the phone uses the default value.

4. Press Save. The phone continues to boot and connect to the

provisioning server address for provisioning configuration.

Logging in to your phone

Your extension and password are provided by your administrator.

1. On the Login screen in the Username field, type your extension.

2. Press Enter.

3. In the Password field, type your password.

4. Press Enter.

Logging out of your phone

Use this procedure to log out of your extension.

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll to Log out, and press Select.

4. In the confirmation window, press Log out.

Locking your phone

You can lock your phone to prevent unauthorized use of the phone when you are away. Locking your phone does not log you out, you can still receive all calls and make calls to emergency numbers.

To lock the phone, press Main menu, and select

Applications > Lock.

Making a call by using the manual dial mode

In a manual dial mode, you can edit the dialed input and initiate a call using the current dialed string. When you initiate a call, there is no dial tone, and no time out for completing the dialed string.

• Do one of the following:

- Lift the handset.

- Press Speaker.

- Press Headset.

• Dial the number, and press the Call soft key or OK button.

• Just dial the number, and press the Call soft key or OK button.

If your system administrator has enabled the digit mapping feature the phone can automatically correct wrongly dialed numbers or prevent you from dialing certain numbers.

Making a call by using speed dial

Ensure you have speed dial numbers assigned to your contacts.

Press and hold the dial pad key assigned to the number you want to call.

Making an emergency call

Ensure that the Emerg soft key is assigned by your administrator.

Do one of the following:

• On the Phone screen, press the Emerg soft key, and again press Emerg when the phone prompts you for confirmation.

• Dial the emergency number by using the dial pad.

Setting LDAP Directory as the contact search source

You can select an LDAP directory as your contact search source to enable searching from the Contacts application. This selection disables other available search sources for the Contacts application.

Ensure that the feature is activated by the administrator. Contact your administrator for details.

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select. b. Scroll to Contacts and press Select.

3. To select LDAP Directory as a source for contact search, press Search > More > Sources.

4. Scroll to LDAP contacts, and press Toggle. LDAP Directory is now your contact search source.

Other sources are disabled. The phone displays the following message: LDAP selected — other search sources disabled.

5. Press Save.

Searching LDAP contacts

You can search the LDAP directory using the Contacts application on your phone, and specify the LDAP directory as a search source. Alternatively, the user can open the LDAP directory application and refine the search of the LDAP directory directly.

Set LDAP directory as the contacts search source.

1. Press Contacts.

(Optional) To navigate through Main Menu list, do

2. one of the following:

• Scroll to Applications, and press Select.

• Scroll to Contacts, and press Select.

3. If you are searching from a LDAP Directory, scroll to LDAP Directory, and press Select.

The phone displays the list of up to 1000 LDAP contacts. You can use Up and Down line keys to scroll through the list. If the phone cannot retrieve the contacts from a LDAP server, the phone displays the following message:

No contacts in the group.

4. Press Search.

5. Scroll to the Search type option and toggle between Starts with and Contains.

When you select Starts with, the phone returns only the matches that have your query at the start. When you select Contains, the phone returns all matches that contain your query.

6. Use the dial pad to enter multiple keywords, separated by a blank space or a comma, into the Search field, and press Search.

The phone displays the list of matches. If no matches are found in the LDAP directory, the phone displays the following message: No match found.

If more than 20 matches are found in the LDAP directory, the phone displays the following message:

We found too many matches. Select from the list or press Back to refine your search.

7. (Optional) Press Details to view contact information for a selected match.

8. (Optional) Press +Contact from the Details view to add an LDAP contact to the list of your local contacts.

9. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected LDAP contact.

Advanced features

Busy Lamp Field

With the Busy Lamp Field (BLF) feature, you can monitor the call status of other phones connected to the same network.

Important:

BLF lines are not call appearance lines and cannot be used to make calls.

In the Broadsoft environment, you can add a BLF user from the Phone screen.

In the Asterisk environment, the system administrator adds the new BLF user.

Depending on the configuration, you can use BLF lines to the following tasks:

• Monitor the activity status of the phone.

• Receive incoming calls for another user that is Directed Call Pickup.

• Speed Dial of a BLF user in an idle state.

• View outgoing call status.

• Barge-in on an active call.

• Unpark a call in the Broadsoft environment.

The administrator configures the action of the BLF line key. Depending on the configuration, when you press the BLF line key, the phone does one of the following:

First soft key is the key on the bottom left corner of the phone screen.

• Performs the first soft key action.

• Highlights the corresponding line.

• Does not take any action if the corresponding line is already highlighted.

However, in this case you can use the Ok button on the phone to perform the action of the first soft key.

Adding a Broadsoft BLF user

In the Broadsoft environment, you can add a new BLF monitored user by the common customization process of adding a new line key on the Phone screen.

Note:

To add a BLF user in the Asterisk environment, contact your system administrator.

Ensure that your administrator enables the BLF feature for your extension.

1. On the Phone screen, do one of the following:

• Navigate to an empty line, and press Custom.

• On the Avaya J100 Expansion Module, press the button corresponding to an empty line.

Depending on the way your administrator configures your phone, the phone adds a new BLF user to the first available line or to the selected line.

2. Press Add > More.

3. Press BLF.

4. (Optional) If there are many user names, press

Search.

(Optional) Enter the search criteria in one or both the

5. search fields:

• First name

• Last name

6. Press Search.

7. Navigate to the name of the required user, and press

Select.

BLF call operations

Making a call to a monitored user

Ensure that the status of the monitored user is

Press Call or the corresponding BLF line key. The phone automatically blocks an available primary

line and dials the extension of the monitored user.

Picking up an incoming call

Use this procedure to pick up an incoming call for the monitored user.

Ensure that the administrator has activated the direct call pick up operation on your phone.

Press Pickup or the corresponding BLF line key.

Note:

If your monitored user holds a local conference call, you can receive multiple incoming calls for each held participant.

Barging in on an active call

Use this procedure to barge in on an active call if the

monitored user is busy .

Ensure that the administrator has activated the direct call pick up with barge in operation on your phone.

Press Barge in or the corresponding BLF line key.

Unparking a call

Use this procedure to unpark a parked call for the monitored user.

idle.

A call parked by the monitored user is indicated with the

parked call icon the corresponding line key.

Ensure that the administrator has activated the Call Retrieve feature.

Press Unpark or the corresponding BLF line key.

and the blinking of the green LED of

BroadWorks Anywhere

With the BroadWorks Anywhere feature, you can make and receive calls using any phone from any location. You can use this feature to:

• Configure other phones to work in conjunction with your business phone.

• Make calls from phones using your BroadWorks business phone number as the Calling Line ID.

• Move calls across phones.

• Specify phones on which you can attend calls.

Note:

To activate the feature, contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See

www.broadsoft.com/ for more information.

Enabling and disabling BroadWorks Anywhere

Press Main menu.

Scroll to

3. Scroll to BroadWorks Anywhere, and press one of the following:

• Enable: To enable the feature. The green LED light turns on if one location is

configured, else the user is redirected to the feature configuration to perform one of the following:

- Press Add: To add a location.

- Press Delete: To delete a location.

- Press Edit: To modify a location.

- Press Toggle: To enable or disable a location.

• Disable: To disable the feature. The red LED light turns on, indicating that the

feature is available, but inactive.

4. (Optional) To enable or disable BroadWorks Anywhere feature, press the corresponding line key.

Features, and press Select.

Note:

The BroadWorks Anywhere feature is enabled only if a location is enabled.

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