Avaya V880 User Manual

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Page 1

Avaya Call Management System

Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

585-215-116

Issue 2.0

June 2004

Page 2

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites and does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warr ant y

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, anyone who is not a corporate employee, agent, subcontractor, or person working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Providing telecommunications security

Telecommunications security (of voice, data, and video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or person working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Use (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including, but not limited to, human and data privacy, intellectual property, material assets, financial resources, labor costs, and legal costs).

Your responsibility for your company's telecommunications security

The final responsibility for securing both this system and its networked equipment rests with you, an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources, including, but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products.

Trademarks

Avaya is a trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Document ordering information: Avaya Publications Center

Voi ce: +1-207-866-6701

Fax: +1-207-626-7269

Write: Globalware Solutions

Web: http://www.avaya.com/support E-mail: totalware@gwsmail.com Order: Document No. 585-215-116, Issue 2.0

For the most current versions of documentation, go to the Avaya support Web site:

http://www.avaya.com/support

COMPAS

This document is also available from the COMPAS database. The COMPAS ID for this document is 91851.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

1-800-457-1764 (Toll-free, U.S. and Canada only)

200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager

June 2004

Page 3

Avaya Call Management System

Sun Fire V880 Computer

Hardware Installation, Maintenance, and Troubleshooting

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Change description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Software documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Avaya CMS upgrade documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Base load upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Platform upgrades and data migration . . . . . . . . . . . . . . . . . . . . . . . . 12

Avaya Call Management System Upgrade Express (CUE) . . . . . . . . . . . . . . 12

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Communication Manager documents. . . . . . . . . . . . . . . . . . . . . . . . . . 13

Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Service access specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . 22

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Front panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Rack mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setting up power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the monitor, keyboard, and mouse . . . . . . . . . . . . . . . . . . . . . . 31

Issue 2.0 June 2004 3

Page 4

Contents

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting the RSC for remote access (optional) . . . . . . . . . . . . . . . . . . . . 33

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Turning on the system and verifying POST . . . . . . . . . . . . . . . . . . . . . . . 35

Identifying installed PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting the remote console modem options . . . . . . . . . . . . . . . . . . . . . . . 41

Sportster 33.6 faxmodem options . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Paradyne Comsphere 3910 modem options . . . . . . . . . . . . . . . . . . . . . . 43

Recommended options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Setting the options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Turning the system over for provisioning. . . . . . . . . . . . . . . . . . . . . . . . . 48

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Turning the computer off and on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accessing components inside the computer . . . . . . . . . . . . . . . . . . . . . . . 55

Opening and removing a side door. . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replacing and closing a side door . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using an ESD wrist strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Maintaining hot-plug PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

PCI slot LEDs for hot-plug operation. . . . . . . . . . . . . . . . . . . . . . . . . 63

Preparing a hot-plug card for removal . . . . . . . . . . . . . . . . . . . . . . . . 64

Removing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Configuring the new or replacement card . . . . . . . . . . . . . . . . . . . . . . 70

Replacing the graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Installing the XVR-100 software packages . . . . . . . . . . . . . . . . . . . . . . . 75

Replacing older Dual Ethernet and Dual SCSI cards . . . . . . . . . . . . . . . . . . 76

Maintaining HSI/P cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Replacing an HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing the first HSI/P card or a pair of HSI/P cards. . . . . . . . . . . . . . . . . 85

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . . 88

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Replacing the RSC card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Replacing the RSC card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 99

4 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 5

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Disk drive configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Replacing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Replacing a single boot disk or replacing data disks . . . . . . . . . . . . . . . . . 101

Replacing both boot disks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting up replacement disk drives . . . . . . . . . . . . . . . . . . . . . . . . . 112

Partitioning replacement disk drives . . . . . . . . . . . . . . . . . . . . . . . . . 113

Adding disk drives (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Replacing the DVD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Tape drive compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Replacing the internal tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Adding and removing an external tape drive for data migration. . . . . . . . . . . . . . 131

Maintaining CPU/Memory boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

CPU and memory configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Checking the current memory and CPU configuration . . . . . . . . . . . . . . . . . . 137

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Removing a CPU/Memory board. . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Installing a CPU/Memory board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using the remote console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 152

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 152

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 154

Redirecting the console using OpenBoot mode . . . . . . . . . . . . . . . . . . . . . 155

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 155

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 156

Using the RSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Redirecting the local console to the RSC . . . . . . . . . . . . . . . . . . . . . . . . 159

Redirecting the RSC to the local console . . . . . . . . . . . . . . . . . . . . . . . . 160

To ol s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Using the cfgadm command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Probing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Probing all media devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

OpenBoot diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

POST diagnostic messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Issue 2.0 June 2004 5

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Contents

Troubleshooting disk drives and DVD-ROM drives . . . . . . . . . . . . . . . . . . . . 186

Troubleshooting tape drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

OpenBoot initialization commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Diagnosing LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Front panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

PCI slot LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Disk drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Tape drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Reassigning device instance numbers for tape devices . . . . . . . . . . . . . . . . . 191

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 192

Loss of power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Probe command warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Reseating HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Remote console port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

6 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 7

Preface

Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting is written for technicians who install and maintain call

center applications such as Avaya Call Management System (CMS).

Note:

Note: The Sun Fire V880 computer is compatible with CMS R3V11 and later.

Reasons for reissue

Issue 2.0 of this document was changed for the following reasons:

● To add information about the new DAT 72 tape drive.

● To note that CMS R12 does not support X.25 switch links (see Connecting the switch

link on page 34).

● To update information that the newer Dual FastEthernet and Dual SCSI card supports

hot plug operation (see Maintaining hot-plug PCI cards

● To update the tape ordering procedures (see Ordering tapes on page 126).

● To make general wording and format corrections.

on page 62).

Issue 1.1 of this document was changed for the following reasons:

● To add information about the new Dual FastEthernet and Dual SCSI card. This card is

replacing the SunSwift card. See the following sections for more information:

- Computer layout

- Peripheral connectivity

- Parts list

on page 30

- Computer layout

- PCI card configuration

● To update the remote console setup procedure (see Setting the remote console modem

on page 24

on page 29

on page 51

on page 61

options on page 41).

Issue 2.0 June 2004 7

Page 8

Preface

● To add a procedure for installing the XVR-100 graphic accelerator card software (see

Installing the XVR-100 software packages

● To update the tape ordering procedures (see Ordering tapes on page 126).

● To make general wording and format corrections.

Organization

This document is organized as follows:

● Installation on page 17 - Describes how to assemble the computer, connect external

devices, and turn on the computer.

● Maintenance on page 49 - Describes how to maintain the computer.

● Troubleshooting on page 145 - Describes how to troubleshoot the computer.

● Glossary on page 199

on page 75).

● Index on page 201

8 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 9

Availability

Copies of this document are available from one or both of the following sources:

Note:

Note: Although there is no charge to download documents through the Avaya Web

● The Avaya online support Web site, http://www.avayadocs.com

● The Avaya Publications Center, which you can contact by:

Voice:

+1-207-866-6701 +1-800-457-1764 (Toll-free, U.S. and Canada only)

Fax:

+1-207-626-7269 +1-800-457-1764 (Toll-free, U.S. and Canada only)

Availability

site, documents ordered from the Avaya Publications Center must be purchased.

Mail:

GlobalWare Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager

E-mail:

totalware@gwsmail.com

Issue 2.0 June 2004 9

Page 10

Preface

Support

Contacting Avaya technical support

Avaya provides support telephone numbers for you to report problems or ask questions about your product.

For United States support:

1- 800- 242-2121

For international support:

Support

See the 1-800 Support Directory

listings on the Avaya Web site.

Escalating a technical support issue

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Management Avaya Web site.

listings on the

Issue 2.0 June 2004 15

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Preface

16 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 17

Installation

This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion.

Procedure Completed

Preparing for installation

Unpacking and inventorying the equipment

Setting up power

Peripheral connectivity

Connecting the monitor, keyboard, and mouse

Connecting the remote console modem

Connecting the RSC for remote access (optional)

Connecting the switch link

Turning on the system and verifying POST

Identifying installed PCI cards

Setting the remote console modem options

Turning the system over for provisioning

on page 28

on page 18

on page 22

on page 29

on page 31

on page 32

on page 34

on page 35

on page 39

on page 41

on page 48

on page 33

Issue 2.0 June 2004 17

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Installation

Preparing for installation

This section contains the following information that will help you prepare for the computer installation:

● Safety precautions on page 18

● System precautions on page 19

● Required tools on page 19

● Electrical specifications on page 20

● Physical specifications on page 20

● Service access specifications on page 21

● Environmental specifications on page 21

Safety precautions

For your protection, observe the following safety precautions when setting up your equipment:

● Follow all cautions, warnings, and instructions that are marked on the equipment.

● Never push objects of any kind through openings in the equipment. Objects could touch

dangerous voltage points or short out components, resulting in fire or electric shock.

● When moving the computer, be careful not to unplug any power or data cables.

● Refer servicing of equipment to qualified personnel.

● To protect both yourself and the equipment, observe the following precautions.

Item Problem Precaution

Wrist or foot strap

ESD Wear a conductive wrist strap or foot

strap when handling printed circuit boards.

Cover panels

Card slot filler panels

System damage and overheating

Reinstall all cabinet cover panels after you perform any service work on the system.

Make sure that a filler panel is installed on all empty card slots.

18 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 19

System precautions

Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment.

Wear antistatic wrist straps when handling any magnetic storage devices, CPU/Memory boards, or other printed circuit boards.

The computer has three autoranging power supplies that use nominal input voltages of 100 to 240 V AC at 47 to 63 Hz. Sun products are designed to work with single-phase power systems with a grounded neutral conductor. To reduce the risk of electric shock, do not plug Sun products into another type of power source. Contact your facilities manager or qualified electrician if you are unsure of what type of power is supplied to your building.

Avaya recommends that you use one of the following power schemes:

● Connect the computer using two (2) 2KVA Uninterruptible Power Supplies (UPS) (or

equivalent), each powered by a nonswitched, dedicated, 15-amp circuit. Connect two of the power supplies to one UPS, and the third power supply to the second UPS. The monitor and external peripherals can also be connected to the second UPS.

Preparing for installation

● If not using a UPS, each power supply should be connected to a nonswitched,

dedicated, 15-amp circuit. The monitor and external peripherals should be connected to a separate circuit.

Each of the following items require a separate power cord:

● Power supplies in the computer (3 power cords)

● External peripherals

● Monitor

WARNING:

WARNING: Do not make mechanical or electrical modifications to the cabinet. Sun

Microsystems is not responsible for regulatory compliance of modified cabinets.

Required tools

You need the following tools to do the installation:

● Phillips #2 screwdriver

● Needle-nose pliers

● ESD grounding wrist strap

● Antistatic mat

Issue 2.0 June 2004 19

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Installation

Electrical specifications

Parameter Value

Input

● Nominal voltage range

● Maximum current AC RMS

● AC operating range

● Nominal frequencies

Maximum DC power output 2240 W

Maximum AC power consumption 3000 W

Maximum heat dissipation 10308 BTU/hr

Volt-ampere rating 1515 VA with 1120 Watt load (PF=0.99)

Wall plug type

● United States

● Non-United States

● 100-240 V AC, autoranging

● 15.0 A @100 VAC (each power supply)

● 90-264 V rms, 47-63Hz

● 50 Hz or 60 Hz

● NEMA 5-15P

● Power cords must be obtained locally

CPU plug type IEC 320

Physical specifications

Parameter English value Metric value

Height (with casters) 28.1 inches 71.4 centimeters

Width 18.9 inches 48.0 centimeters

Depth 32.9 inches 83.6 centimeters

Weight (min-max)

Power cords 8.2 feet 2.5 meters

1. The actual weight depends on the installed options.

194-288 pounds 88-130.6 kilograms

20 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 21

Service access specifications

Parameter English value Metric value

Front 36 inches 91 centimeters

Rear 36 inches 91 centimeters

Left 36 inches 91 centimeters

Right 36 inches 91 centimeters

Environmental specifications

For the most reliable system operation:

● The room must have sufficient air conditioning capacity to support the cooling needs of

the entire system.

Preparing for installation

● The air conditioning system must have controls that prevent excessive temperature

changes.

● Do not turn on the computer until it has acclimated to the room temperature for at

least 24 hours.

Follow the guidelines in the table below for temperature, humidity, and altitude limits for units in operation and for units that are not in operation (that is, units that are in transit or in storage).

Parameter

Operating

(in service)

Temperature 41°F to 95°F (5°C to 35°C)

IEC 68-2-1, 68-2-2

Humidity (max)

20% to 80% RH noncondensing; 27°C max wb IEC 68-2-2, 68-2-3

Altitude (max) 10,000 feet (3 kilometers)

IEC 68-2-40, 68-2-41

-4°F to 140°F (-20°C to 60°C) IEC 68-2-1, 68-2-2

93% RH noncondensing at 40°C IEC 68-2-2, 68-2-3

40,000 feet (12 kilometers) IEC 68-2-40, 68-2-41

Nonoperating

(not in service)

Issue 2.0 June 2004 21

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Installation

Unpacking and inventorying the equipment

WARNING:

WARNING: Never move the system when the power is on. Excessive movement can

cause catastrophic disk drive failure. Always turn the power off before moving cabinets.

WARNING:

WARNING: Always wear an electrostatic discharge (ESD) wrist strap when handling

internal components.

CAUTION:

CAUTION: Always have up-to-date system backups before turning the computer off and

moving the computer.

Inspect all shipping cartons for evidence of physical damage. If a shipping carton is damaged, request that the carrier representative be present before the carton is opened.

Unpack the computer and the associated peripheral equipment. Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered.

In the United States, contact Avaya technical support if any parts are defective on arrival. Contact Avaya customer service if any parts are missing.

Outside of the United States, contact your Avaya representative or distributor if any parts are missing or defective.

This section includes the following topics:

● Parts list on page 23

● Computer layout on page 24

● Hardware options on page 27

● Rack mounting on page 27

22 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 23

Parts list

Verify that you have the following components before you begin the installation:

Important: DO NOT install internal hardware shipped loose with the Sun machine at

● Sun Fire V880 cabinet (including installed cards and disk drives)

● Computer power supply AC power cords (3)

● Monitor, cable, and monitor AC power cord

● USB keyboard and cable

● USB mouse and cable

● A package of blank tapes for backups

● One tape that contains the Avaya factory configuration CMSADM filesystem backup

Unpacking and inventorying the equipment

Important:

this time. This will be done under the direction of the CMS Provisioning Engineer at a scheduled appointment time.

● Category 5 LAN cable

● Modem and cables

● Keys

● Sun and CMS software

Note:

Note: Starting around June, 2004, CMS servers will no longer ship with tape drive

cleaning tapes. Avaya recommends that customers purchase at least one cleaning tape as soon as the server is installed and in service.

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Installation

Computer layout

Familiarize yourself with the layout of the computer. The minimum configuration for the computer is as follows:

● One CPU/Memory board (with two UltraSPARC lIl processors and 4-GB memory)

● Four disk drives, mirrored two plus two

● One built-in ethernet port

● One graphics PCI card installed in slot 7

● Either:

- One SunSwift PCI card installed in slot 0, or

- One Dual FastEthernet and Dual SCSI card installed in slot 0

● Three power supplies and power cords

● One DVD-ROM drive

● One tape drive

● Two USB ports

● One serial port

24 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 25

Front panel

The following figure shows the front of the computer with the disk drive door open.

Unpacking and inventorying the equipment

Tape drive

Disk drive

slots

v880_front.cdr

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Installation

Back panel

The following figure shows the back panel of the computer.

(not used)

Power supply 1

Power cord

strain relief ties

v880_rear.cdr

(Graphics card)

(SunSwift card, or Dual FastEthernet and Dual SCSI card

)

26 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 27

Hardware options

The following table lists the hardware options for the computer.

Option Quantity Comments

Unpacking and inventorying the equipment

Minimum Maximum

CPU/Memory boards

PCI I/O cards 2 7 There are nine slots, but only seven slots

Disk drives 4 6 A pair of data disks can be added to the

Rack mounting

The computer can be rack mounted. For information about rack mounting, see Sun Fire 880 Server Rackmounting Guide at the Sun documentation Web site:

http://docs.sun.com

Note:

Note: When rack mounting the computer, the technician must remove all CPU/

Memory boards, all power supplies, all CPU fan trays, and all I/O fan trays, as described in the rack mounting guide.

1 4 The minimum configuration is one CPU/

Memory board. Each board has two CPU modules and 4-GB memory.

may be used. For a listing of where the PCI cards can be installed, see PCI card

configuration on page 58.

system. This will be offered in the future.

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Installation

Setting up power

To set up the AC power:

1. Locate the key switch, insert the key, and turn the key switch to the Forced Off position. See the following figure.

2. Connect the IEC 320 end of each power cord to the AC connector of each power supply.

For installations outside of the United States and Canada, obtain three power cords for your local configuration.

3. Route the power cord through the strain-relief tie-wrap loop located to the right of the supply. Tighten the tie-wrap to secure the connection.

4. Plug the power cords from the computer using one of the following schemes:

● Connect the computer using two (2) 2KVA Uninterruptible Power Supplies (UPS) (or

● If not using a UPS, each power supply should be connected to a nonswitched,

dedicated, 15-amp circuit. The monitor and external peripherals should be connected to a separate circuit.

Important:

Important: Do not turn on power at this time.

28 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Peripheral connectivity

The following figure shows in general how equipment is connected to the computer. The callouts are described in Parts list

Peripheral connectivity

on page 30.

X.25 switch links

One HSI/P card is used for up to four ACDs. A second HSI/P card is needed for five to eight ACDs.

For detailed switch link connectivity, see

CMS Switch Connections, Administration, and Troubleshooting

, 585-215-876

System console

Keyboard

Monitor

AC power

Required telephone

line to remote

maintenance center

Modem

Remote console

Black Box

RS-449 - RS-232

interface converter

Black Box

RS-449 - RS-232

interface converter

Mouse

Optional telephone

line to remote

maintenance center

USB

port

USB

port

Graphics

card

Serial

Port A

HSI/P

card

Dual FastEthernet

and Dual SCSI card

RSC card

External SCSI

tape drive

for data

migration only

SunSwift

card, or

FastEthernet

card

Built-in

TPE Fast

Ethernet Interface

Optional ethernet

link for

services

access

SCSI port

Ethernet

Ethernet port for switch link, R7 and later

port

(supports up to eight ACDs)

For detailed switch link connectivity, see

CMS Switch Connections, Administration, and Troubleshooting

Optional ethernet port (two cards maximum)

Network

hub

To customer

network for CMS Supervisor, network printers, and LAN backup

External SCSI devices

, 585-215-876

NTS

To serial

terminals, printers,

and modems

For detailed network hub and NTS connectivity, see

Printers, and Modems

CMS Terminals,

, 585-215-874

Ethernet LAN connections

sunfire880conn.cdr

Issue 2.0 June 2004 29

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Installation

Parts list

The following table lists the parts that are required to connect most of the external devices to the computer. For information about connecting terminals, printers, and modems to the computer, see Avaya CMS Terminals, Printers, and Modems. For information about switch connections for CMS, see Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

Connectivity

diagram call

out

Comcode or

Description

part of

comcode

408128288 HSI/P card (up to two may be installed)

HSI/P quad cable (1 per HSI/P card)

C 407086818 RS-449 cable (10 feet, 3 meters)

DN/A

SunSwift card, or Dual FastEthernet and Dual SCSI card

700230105 FastEthernet 10/100 Mbps card

F 407086826 Category 5 UTP cable (10 feet, 3 meters)

G 846362754 DB25-to-RJ45 ACU modem adapter

H 846983039 10-wire modular cord (10 feet, 3 meters)

I 846362770 RJ45-to-DB25 remote console adapter

J 407633999

Varie s

N/A

Sportster Model 839 33.6 remote console modem Comsphere 3910 remote console modem

Graphics card

Monitor cable

Monitor

Monitor AC power cord

USB keyboard with cable

USB mouse with cable

1. Sun Microsystems provides maintenance sparing for these parts.

2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so it is not listed in the table. This bundle includes the processor, peripherals, and other equipment.

30 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 31

Connecting the monitor, keyboard, and mouse

To connect the monitor, keyboard, and mouse to the computer:

1. Attach the monitor video cable to the graphics card, which is installed in slot 7. Tighten the thumbscrews to secure the connection. See the following figure.

2. Connect the monitor power cord to an approved AC power outlet.

3. Attach the USB keyboard cable to one of the USB ports.

4. Attach the USB mouse cable to the other USB port.

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Installation

Connecting the remote console modem

The remote console modem allows personnel at a remote support center to dial in and perform maintenance on the computer. The modem is a U.S. Robotics Sportster 33.6 Faxmodem, a Paradyne Comsphere 3910 modem, or a modem provided locally.

The following figure shows remote console modem connectivity.

Telephone line

to remote

maintenance center

Modem

Serial

port

Key:

A = DB25-RJ45 ACU modem adapter B = 10-wire modular cord C = RJ45-DB25 remote console adapter

remote_console.cdr

To connect the remote console modem:

1. Connect the DB25-to-RJ45 ACU modem adapter (A) to the serial port on the back of the computer.

2. Connect the 10-wire modular cord (B) to the modular end of the ACU modem adapter (A).

3. Connect the other end of the 10-wire modular cord (B) to the modular end of the RJ45-to-DB25 remote console adapter (C).

4. Connect the remote console adapter (C) to the RS-232C port on the modem. The RS-232C port on the Comsphere 3910 is labeled "DTE1."

5. Connect the telephone line to the jack labeled "LINE" on the Sportster modem, or labeled "DIAL" on the Comsphere 3910 modem.

6. Connect the power cable to the modem and plug it into a socket.

Do not turn on the power yet. Instructions for turning on the modem are given in Setting the

remote console modem options on page 41.

32 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Connecting the RSC for remote access (optional)

The RSC card provides the following optional connections:

● An ethernet connection to the customer network that allows personnel to telnet into

the RSC to perform provisioning, maintenance, and troubleshooting. This connection can also be used to set up e-mail alerts for system problems. For more information about e-mail alerts, see Sun Remote System Control (RSC) User’s Guide at the Sun documentation Web site, http://docs.sun.com

● A built-in modem that allows personnel to dial in to the RSC and perform provisioning,

maintenance, and troubleshooting. This connection can also be used to set up pager alerts for system problems. For more information about pager alerts, see Sun Remote System Control (RSC) User’s Guide at the Sun documentation Web site, http://

docs.sun.com.

Note:

Note: The serial port on the RSC is not used for CMS.

The following figure shows the connections to the RSC card.

Customer

network

Hub

Category 5 RJ45

RSC LAN

port

modular cord

rsc_connect.cdr

RSC

modem

port

RJ11 analog

phone cord

Telephone line

to remote

maintenance center

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Installation

Connecting the switch link

Use either of the following two ways to connect the CMS computer to a switch:

● TCP/IP over a local area network (LAN)

● X.25 protocol over a hard-wired or switched link (not supported for CMS R12 and later)

One CMS computer can collect data from several switches. To the CMS computer, each switch represents one ACD. You can have all switches connected using TCP/IP, all switches connected using X.25 protocol (not supported for CMS R12 and later), or some combination of the two protocols.

For detailed information about how to connect and administer the switch link, see Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

34 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 35

Turning on the system and verifying POST

Once you assemble the system, including the loose hardware that is shipped with the system that you installed with help from CMS Provisioning, turn on the system and verify the results of the Power-On Self Test (POST).

To turn on the system and verify POST:

1. Verify that the key switch is in the Forced Off position. See the following figure.

2. If using one or more UPSs, plug the power cord of each UPS into a dedicated circuit. If not using a UPS, plug the power cords for each power supply into an outlet on a dedicated 15-amp circuit.

3. Turn on the power to the UPS units, if UPS units are installed.

4. Turn on the system monitor.

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Installation

5. Turn the key switch to the normal On position. See the following figure.

6. Press and release the power button to the left of the key switch to turn on the system.

Note:

Note: The POST diagnostics occurs each time that you turn on the system. The

POST tests the basic system components. This may take several minutes.

As the system powers up, the power LED on the monitor flashes.

7. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and

the Sun logo is displayed on the monitor.

The ok prompt is displayed.

8. Enter the following commands:

setenv auto-boot? false

reset-all

The system resets to the ok prompt.

36 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Turning on the system and verifying POST

9. Enter:

probe-scsi-all

This verifies that the system sees the disk drives and backplane, the tape drive, and the DVD-ROM drive. A message that is similar to the following is displayed:

/pci@8,600000/SUNW,qlc@2 LiD HA LUN --- Port WWN --- -----Disk description -----

0 0 0 21000004cf72f08f SEAGATE ST373405FSUN3660438 1 1 0 21000004cf721553 SEAGATE ST373405FSUN3660438 6 6 0 508002000016b5b1 SUNW SUNWGS INT FCBPL9224 3 3 0 21000004cf72114b SEAGATE ST373405FSUN3660438 4 4 0 21000004cf7211ae SEAGATE ST373405FSUN3660438

/pci@8,700000/scsi@1 Target 5

Unit 0 Removeable Tape HP C5683A C005

Target 6

Unit 0 Removeable Read Only device TOSHIBA DVD-ROM SD-M14011009

/pci@8,700000/pci@5/SUNW,1sptwo@4

10. Verify that all of the devices are recognized. If the devices are not recognized, see

Troubleshooting disk drives and DVD-ROM drives

on page 180 for more information.

11. When you have verified that the system recognizes all of its devices, enter the following commands:

CAUTION:

CAUTION: If you fail to reset the auto-boot option, any reboots that you do in the future

will stop at the boot prompt instead of proceeding through the normal boot-up process.

setenv auto-boot? true

boot

The system reboots.

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Installation

12. Turn the key switch to the Locked position. This prevents anyone from accidentally turning off the system. See the following figure.

38 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 39

Identifying installed PCI cards

If there are problems with the PCI cards, do the following to troubleshoot the problem. If all PCI cards are operational, you can skip this procedure.

At the command prompt, enter:

/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg

In the section IO Cards, there is a listing of the PCI cards. The following are examples of some of the entries you may see. The display you see depends on your specific configuration.

. .

========================= IO Cards =========================

Bus Max IO Port Bus Freq Bus Dev, Brd Type ID Side Slot MHz Freq Func State Name Model

---- ---- ---- ---- ---- ---- ---- ---- ----- ------------------------------------------------------

I/O PCI 8 B 3 33 33 2,0 ok pci1214,334-pci1214,334.10 I/O PCI 8 B 1 33 33 4,0 ok pci108e,1000-pci108e,1000.1 I/O PCI 8 B 1 33 33 4,1 ok SUNW,hme-pci108e,1001 SUNW,qsi-cheerio I/O PCI 9 B 0 33 33 3,0 ok pci-pci8086,b154.0/network (netw+PCI-BRIDGE I/O PCI 9 B 0 33 33 0,0 ok network-pci100b,35.30 SUNW,pci-ce/pci-bridge I/O PCI 9 B 0 33 33 1,0 ok network-pci100b,35.30 SUNW,pci-ce/pci-bridge I/O PCI 9 B 0 33 33 2,0 ok scsi-pci1000,b.7/disk (block) device on pci-bridge I/O PCI 9 B 0 33 33 2,1 ok scsi-pci1000,b.7/disk (block) device on pci-bridge I/O PCI 9 A 7 66 66 2,0 ok SUNW,XVR-100 SUNW,375-3181

. .

In this example:

● Slot 0 has a Dual FastEthernet and Dual SCSI card. There is more than one entry for a

this card because the card has two SCSI ports and two Ethernet ports.

● Slot 1 has a FastEthernet card. There is more than one entry for the FastEthernet card

because the card has the ethernet port and a Media Independent Interface (MII) port (not used with CMS).

● Slot 3 has an HSI/P card.

● Slot 7 has a graphics card.

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Installation

Ap_Id Type Receptacle Occupant Condition

pcisch0:hpc1_slot0 pci-pci/hp connected configured ok pcisch0:hpc1_slot1 bridge/hp connected configured ok pcisch0:hpc1_slot2 unknown empty unconfigured unknown pcisch0:hpc1_slot3 unknown/hp connected configured ok pcisch2:hpc2_slot4 unknown empty unconfigured unknown pcisch2:hpc2_slot5 unknown empty unconfigured unknown pcisch2:hpc2_slot6 unknown empty unconfigured unknown pcisch3:hpc0_slot7 vgs8514/hp connected configured ok pcisch3:hpc0_slot8 unknown empty unconfigured unknown

You can also use the cfgadm command to display the following information about the cards in the PCI slots:

. .

In the above example:

● Slot 0 has a Dual FastEthernet and Dual SCSI card.

● Slot 1 has a FastEthernet card.

● Slot 3 has an HSI/P card.

● Slot 7 has a graphics card.

40 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 41

Setting the remote console modem options

The computer uses the U.S. Robotics Sportster 33.6 Faxmodem or the Paradyne Comsphere 3910 modem for remote console access. The options for any other modems must be set based on local instructions.

For instructions for connecting the modem, see Connecting the remote console modem page 32.

This section includes the following topics:

● Sportster 33.6 faxmodem options on page 41

● Paradyne Comsphere 3910 modem options on page 43

Sportster 33.6 faxmodem options

To set the options on the Sportster 33.6 faxmodem:

1. Set DIP switches 1, 3, 7, and 8 on the back panel of the Sportster modem to the down (ON) position, and switches 2, 4, 5, and 6 to the up (OFF) position.

2. Turn on the remote console modem.

3. At the system console, log in as root.

4. Enter:

/cms/install/bin/abcadm -r ttya

The following message is displayed:

ttya is currently set to be incoming

Are you sure you want to change it? [y,n,?]

5. Enter: y

The following message is displayed:

ttya administration removed

The port monitor turns off.

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Installation

6. Enter:

cu -s 9600 -b 8 -l cua/a

The following message is displayed:

Connected

7. Enter the following commands:

at&f1 (loads the factory default configuration into active memory)

at&w0 (writes the current configuration to NVRAM template Y0)

Note:

Note: Use numerical ones and zeros when entering the options.

8. After you enter the options, disconnect from the modem by entering a tilde and a period (~.).

9. Set DIP switches 4 and 8 on the back panel of the Sportster modem to the down (ON) position. Set all other DIP switches to the up (OFF) position.

10. Reset the modem by turning the power off and back on.

11. Enter:

/cms/install/bin/abcadm -i -b 9600 ttya

The Terminal Ready (TR) LED lights on the modem and the following message is displayed:

ttya set to incoming port 9600 baud

12. If the TR LED is not lit, enter:

ps -ef | grep sac

A message similar to the following should be displayed:

root 377 1 0 14:39:30 ? 0:00 /usr/lib/saf/sac -t 300 root 9723 9666 0 09:16:26 pts/9 0:00 grep sac

Additional references - For additional information, see the U.S. Robotics Sportster Modems Users Guide.

42 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 43

Setting the remote console modem options

Paradyne Comsphere 3910 modem options

The Paradyne Comsphere 3910 modem is used for many locations outside of the United States.

This section includes the following topics:

● Recommended options on page 43

● Option buttons on page 43

● Setting the options on page 44

Recommended options

The recommended options for the Comsphere 3910 modem include selecting the factory-preset defaults for "UNIX_Dial" with the following two changes:

● Change Asynchronous DTE Rate to 9600

● Change Dial Line Rate to 9600 (V32b)

Option buttons

The seven buttons that are used to set the modem options are:

● Single up arrow - Move up one level in the menu tree.

● Double up arrow - Move to the top-level menu.

● Left arrow - Move to the previous choice for the current level in the menu tree.

● Right arrow - Move to subsequent choice for the current level in the menu tree.

● Function 1 (F1) - Select the choice, if any, that is currently displayed above F1.

● Function 2 (F2) - Select the choice, if any, that is currently displayed above F2.

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Installation

● Function 3 (F3) - Select the choice, if any, that is currently displayed above F3.

Setting the options

Single up

arrow

Left

arrow

Display

Function keys

Double u

arrow

Right arrow

3910.cdr

To set the options on the Comsphere 3910, use the following procedures:

Configuring Factory/Async_Dial

1. Press F2 to select "Configure."

"Ld EditArea frm" is displayed.

2. Press the Right Arrow four times.

"Factory" is displayed.

3. Press F1 to select "Factory."

"Ld Fact Preset:" is displayed.

4. Press Right Arrow four times.

5. Press F1 to select "UNIX_Dial."

6. Press F3 to select "Save."

"Sav EditArea to" is displayed.

7. Press F1 to save to "Active(Saved)."

Since you are changing the active area to a new set of options (that is, "Factory/ Async_Dial"), the modem automatically performs another Power-On-Self-Test (POST). Since the new options match the way the modem is connected, the ALRM LED does not turn red. "Idle: 19.2" and "Status Configure" are displayed. To return to the top-level menu, press the Double Up Arrow.

44 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Setting the remote console modem options

Setting the data rate

1. Press F2 to select "Configure."

"Ld EditArea frm" is displayed.

2. Press the Right Arrow once.

"Active(Saved)" is displayed.

3. Press F1.

"Choose Function" is displayed.

4. Press F1 to select "Edit."

"Edit StrapGroup" is displayed.

5. Press F1 to select "DTE_Interface."

"Async/Sync Mode" is displayed.

6. Press F1 to select "Nxt."

"Async DTE Rate" is displayed.

7. Press the Right Arrow five times to display "9600."

8. Press F2 to select "9600."

Setting the handshake options

1. Press F1 for "Nxt."

"Asyn #Data Bits (8)" is displayed.

2. Press F1 for "Nxt."

"Asyn Parity Bit (None)" is displayed.

3. Press F1 for "Nxt."

"Asyn #Stop Bits (1)" is displayed.

4. Press F1 for "Nxt."

"DTR Action (Ignore)" is displayed.

5. Press F1 for "Nxt."

"DSR Control (Forced_On)" is displayed.

6. Press F1 for "Nxt."

"RTS Action (Ignore)" is displayed.

7. Press F1 for "Nxt."

"CTS Control (WinkWhenDisc)" is displayed.

8. Press F1 for "Nxt."

"RTS/CTS Delay (0 msec)" is displayed.

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Installation

9. Press F1 for "Nxt."

"LSD Control (WinkWhenDisc)" is displayed.

10. Press F1 for "Nxt."

"CT111_Rate Cntl (Disable)" is displayed.

11. Press F1 for "Nxt."

"DTE_Rate=VF (Disable)" is displayed.

12. Press F1 for "Nxt."

"Extend Main Ch. (Disable)" is displayed.

13. Press F1 for "End."

"Edit StrapGroup" is displayed.

Setting the Dial_Line strap group

1. Press the Right Arrow three times to get to the "Dial_Line" strap group. Nothing needs to be changed for CMS in the "DTE_Dialer" or "Line_Dialer" strap groups, so you can skip them.

2. Press F1 to edit the "Dial_Line" strap group.

"Dial Line Rate" is displayed.

3. Press the Right Arrow four times for "9600(V32b)."

4. Press F2 to select "9600(V32b)."

5. Press F1 for "Nxt."

"V32bis Automode (Enable)" is displayed.

6. Press F1 for "Nxt."

"V32bis Autorate (Enable)" is displayed.

7. Press F1 for "Nxt."

"Dial Tx Level (Permissv (-9))" is displayed.

8. Press F1 for "Nxt."

"V22b Guard Tone (Disable)" is displayed.

9. Press F1 for "Nxt."

"V32bis Train (Long)" is displayed.

10. Press F1 for "End."

"Edit StrapGroup" is displayed. Do not change he other strap groups ("V42/MNP/ Buffer," "Test," "Misc," and "Security") for CMS.

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Setting the remote console modem options

Saving your settings

1. Press the Single Up Arrow to display "Choose Function" and "Edit Save."

2. Press F3 to select "Save."

"Save EditArea to" is displayed.

3. Press F1 to select "Active(Saved)."

"Command Complete" is displayed.

4. Press the Single Up Arrow again to display "Save EditArea to."

5. Press the Right Arrow once to select "Customer 1."

6. Press F1 to save to "Customer 1."

"Command Complete" is displayed.

7. Press the Double Up Arrow.

"Idle: 9600" and "Status Configure" are displayed. If the modem is turned off, it should return to this state when it is turned on.

8. To check the status of the Comsphere 3910 modem, use the "Status" choice in the top-level menu, or use the Right and Left Arrow buttons to view other top-level menu choices.

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Installation

Turning the system over for provisioning

After completing the physical installation of the system, the installation continues with software provisioning. This is often done with the support of the Avaya CMS Provisioning group. Provisioning the system consists of the following:

● Setting up CMS

● Authorizing features

● Setting up the RSC (optional)

● Adding logins and passwords

● Testing the software

To continue with provisioning, see the chapter "Turning the system over to the customer" in the CMS software installation, maintenance, and troubleshooting document for your CMS release.

48 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Maintenance

This section describes the following maintenance procedures:

● Precautions on page 50

● Computer layout on page 51

● Turning the computer off and on on page 53

● Accessing components inside the computer on page 55

● Using an ESD wrist strap on page 58

● Maintaining PCI cards on page 59

● Replacing the RSC card on page 94

● Maintaining disk drives on page 99

● Replacing the DVD-ROM drive on page 122

● Maintaining tape drives on page 126

● Maintaining CPU/Memory boards on page 136

● Replacing a power supply on page 147

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Maintenance

Precautions

DANGER

DANGER: Hazardous energy levels are present inside the system when the system

remains connected to a power source, regardless of the key switch position. Also, hazardous energy levels are present in the system's batteries even when all AC power cords are disconnected. Be sure to follow the safety procedures in the owner's guide or service manual.

WARNING:

WARNING: The graphics card, older Dual FastEthernet and Dual SCSI cards,

High-Speed Serial Interface/PCI (HSI/P) card, and RSC card are not hot-pluggable cards. Before replacing these cards, you must turn off the computer and, in the case of the RSC card, disconnect all AC power cords.

CAUTION:

CAUTION: Printed circuit boards and hard disk drives contain electronic components

that are extremely sensitive to static electricity. Ordinary amounts of static from your clothes or the work environment can destroy components. Do not touch the components or any metal parts without taking proper antistatic precautions. See Using an ESD wrist strap

CAUTION:

CAUTION: Avoid keeping doors open for extended periods of time while the system is

on page 58 for more information.

operating. All doors must be closed to prevent automatic thermal shutdown.

50 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Computer layout

The following figures identify the basic hardware components of the computer:

● Front panel on page 51

● Rear panel on page 52

Front panel

The following figure shows the front of the computer with the disk drive door open.

Tape drive

Computer layout

Disk drive

slots

v880_front.cdr

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Maintenance

Rear panel

The following figure shows the back panel of the computer.

(not used)

(Reserved for future use)

(Graphics card) (Not used)

(Not used)

(Second HSI/P card, optional)

(First HSI/P card, optional)

(Second FastEthernet card, optional)

(First FastEthernet card, optional) (SunSwift card, or)Dual FastEthernet

and Dual SCSI card

v880_rear_cards.cdr

Power supply 1

Power cord

strain relief ties

52 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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Turning the computer off and on

Use the following procedures to turn the computer off and on.

Turning off the computer

1. Log in to the system as root.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system. The ok prompt is displayed at the local console.

3. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

4. Turn the key switch to the Forced Off position. See the following figure.

Turning the computer off and on

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

internal components. Otherwise, it is possible for a user to restart the system remotely while you are working inside it. The Forced Off position is the only key switch position that prevents a Remote System Control (RSC) user from restarting the system.

5. Turn off the system monitor.

6. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

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Maintenance

Turning on the computer

1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

2. Turn on the system monitor.

3. Turn the key switch to the normal On position. See the following figure.

4. Press and release the power button to the left of the key switch to turn on the system.

Note:

Note: The POST diagnostics occurs each time that you turn on the system. The

POST tests the basic system components. This may take several minutes.

If the system is operating properly, a banner screen is displayed, as shown below, up to 3 minutes after it is turned on.

|------| Sun Fire 880, Keyboard Present | | Copyright 1998-2001 Sun Microsystems, Inc. All rights reserved. | | OpenBoot 4.4, XXX MB memory installed, Serial #XXXXXXXXX |------| Ethernet address X:X:XX:XX:XX:XX, Host ID: XXXXXXXX

5. Log in to the system as root.

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Accessing components inside the computer

For most of the maintenance procedures, you must open the side doors and, in some cases, remove the side doors.

This section includes the following topics:

● Opening and removing a side door on page 55

● Replacing and closing a side door on page 57

Opening and removing a side door

CAUTION:

CAUTION: Avoid keeping doors open for extended periods of time while the system is

operating. All doors must be closed to prevent automatic thermal shutdown.

To open and remove a side door:

1. Unlock the side door of the computer using the system key.

2. Swing the side door open.

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Maintenance

3. Open the door 90 degrees and pull it up until the mounting pins clear the brackets on the rear panel. See the following figure.

4. Set the door in a safe place.

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Replacing and closing a side door

To replace and close a side door:

1. Position the side door mounting pins over the corresponding holes in the chassis rear panel and lower the side door into place. See the following figure.

Accessing components inside the computer

2. Close the side door.

3. Lock the side door of the computer using the system key.

4. Replace the system key to the key switch.

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Maintenance

Using an ESD wrist strap

Before you work on components inside the computer:

1. Unless otherwise instructed, make sure that the computer is plugged in to AC power.

2. Unless hot-plugging a device, make sure that the power is off.

3. Attach the ESD wrist strap to the chassis frame and to your wrist. See the following figure.

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Maintaining PCI cards

This section includes the following topics:

● Required references on page 59

● Precautions on page 60

● PCI card configuration on page 61

● Maintaining hot-plug PCI cards on page 62

● Replacing the graphics card on page 71

● Installing the XVR-100 software packages on page 75

● Replacing older Dual Ethernet and Dual SCSI cards on page 76

● Maintaining HSI/P cards on page 80

WARNING:

WARNING: The graphics card, Dual FastEthernet and Dual SCSI card, High-Speed

Serial Interface/PCI (HSI/P) card, and RSC card are not hot-pluggable cards. Before replacing these cards, you must turn off the computer and, in the case of the RSC card, disconnect all AC power cords. For information on how to replace the graphics card, see Replacing the graphics card page 71. For information on how to replace the older Dual Ethernet and Dual SCSI card that does not support hot-plug operation, see Replacing

older Dual Ethernet and Dual SCSI cards on page 76. For information on

how to install HSI/P cards, see Maintaining HSI/P cards information on how to replace an RSC card, see Replacing the RSC card page 94.

Maintaining PCI cards

on page 80. For

Required references

You need access to the following documents:

● Sun Fire 880 Server Service Manual at the Sun documentation Web site:

ttp://docs.sun.com

● The CMS software installation, maintenance, and troubleshooting document for your

CMS release

● Avaya Call Management System Switch Connections, Administration, and

Troubleshooting

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Maintenance

Precautions

WARNING: The graphics card, Dual FastEthernet and Dual SCSI card, High-Speed

CAUTION: Printed circuit boards and hard disk drives contain electronic components

WARNING:

on page 71. For information on how to replace the older Dual Ethernet and Dual SCSI card that does not support hot-plug operation, see Replacing

older Dual Ethernet and Dual SCSI cards on page 76. For information on

how to install HSI/P cards, see Maintaining HSI/P cards

on page 80. For information on how to replace an RSC card, see Replacing the RSC card page 94.

CAUTION:

on page 58 for more information.

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PCI card configuration

The cards are installed in the slots shown in the following table. The minimum configuration has the graphics card in slot 7 and either a SunSwift card in slot 0 or a Dual FastEthernet and Dual SCSI card in Slot 8.

Slot Card

Maintaining PCI cards

Number Type Name Supports

hot-plug?

8 33/66MHz, 3.3V Reserved for future use N/A N/A

7 33/66MHz, 3.3V Graphics (required) No N/A

6 33MHz, 5V Empty N/A N/A

5 33MHz, 5V Empty N/A N/A

4 33MHz, 5V Second HSI/P

3 33MHz, 5V First HSI/P

2 33MHz, 5V Second FastEthernet

1 33MHz, 5V First FastEthernet

(optional) No N/A

(optional) Yes ce1

(optional) Yes ce0

0 33MHz, 5V SunSwift (required), or Yes eri0

Dual FastEthernet and Dual SCSI (required) Yes

1. Hot-plug operation for a PCI card requires that the card have detach-safe drivers. If the card does not have detach-safe drivers, the system must be shut down to add, remove, or replace the card.

2. The computer supports a maximum of two HSI/P cards for CMS. The first card must be in Slot 3. CMS R12 and later do not support HSI/P cards and X.25.

Device

name

eri0

3. The computer supports a maximum of two FastEthernet cards for CMS. The first card must be in Slot 1.

4. The older Dual FastEthernet and Dual SCSI cards do not support hot-plug operation.

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Maintenance

Maintaining hot-plug PCI cards

Some of the PCI cards used with the computer can be added, removed, or replaced without shutting down the computer. This procedure is called "hot-plugging" and uses a feature called "Dynamic Reconfiguration" that enables you to reconfigure system hardware while the system is running. The procedures in this section describe how to add and remove PCI cards that support hot-plug operation.

The following PCI cards support hot-plug operation:

● SunSwift

● FastEthernet

● Dual FastEthernet and Dual SCSI (newer versions)

Tip:

Tip: The hot-plug procedures are summarized on the inside panel of the left

door.

This section includes the following topics:

● PCI slot LEDs for hot-plug operation on page 63

● Preparing a hot-plug card for removal on page 64

● Removing a hot-plug PCI card on page 65

● Installing a hot-plug PCI card on page 68

● Configuring the new or replacement card on page 70

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PCI slot LEDs for hot-plug operation

The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and three LEDs for each PCI slot, as shown below.

Hot-plug buttons

Maintaining PCI cards

The PCI slot LEDs are defined as follows:

Icon Name LED function

Power on Lights when the slot is receiving power.

Fault Blinks while the card is being tested, when a hot-plug

operation is in progress, or when the card is turned on but logically detached from the operating system.

Stays lit if the card encounters a fault.

OK-to-Remove Lights when it is safe to remove the card.

Important:

Important: If this LED stays lit after inserting a card,

you must shut down the system, reinsert the card, and reboot the system. Consult the customer before you shut down the system.

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The following table shows how to interpret the PCI slot LED patterns.

Icon Interpretation

Off Off Off The slot power is off. A card can be safely

inserted to start a hot-plug operation.

On Blinking Off The installed card is being tested,

configured, or unconfigured, or the card is turned on but logically detached from the operating system.

On Off Off The slot power is on and the card is

operating normally.

Off On On The PCI card has encountered a fault. The

card can be safely removed.

Off Off On The card can be safely removed.

Preparing a hot-plug card for removal

Before you remove a hot-plug card, you must verify that the devices residing on the card are not currently in use. In most cases, the card you are removing is faulty and not operating, but you must still first check to make sure the card is not in use by the operating system. With the SunSwift or Dual FastEthernet and Dual SCSI card, do not use the external tape drive, if installed, when removing the card. Make sure the tape drive does not have a tape installed.

To prepare a hot-plug card for removal:

1. Enter:

cfgadm

This displays the PCI card configuration before you remove a card. Check the Condition column for cards that are displaying failed, failing, or unusable status.

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Maintaining PCI cards

2. Enter:

ifconfig -a

Information similar to the following is displayed:

lo0: flags=1000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4> mtu 8232 index 1 inet 127.0.0.1 netmask ff000000 eri0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2 inet 135.9.88.83 netmask ffffff00 broadcast 135.9.88.255 ether 0:3:ba:a:fe:85 hme0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 5 inet 135.9.88.63 netmask ffffff00 broadcast 135.9.88.255 ether 0:3:ba:3:e6:18

The example above shows two administrable ethernet devices. Device hme0 represents the built-in ethernet port and eri0 represents the ethernet port on a SunSwift or Dual FastEthernet and Dual SCSI card. Any additional ethernet interfaces will be labeled eri1 or eri2.

3. When you determine which device you are removing, enter the following commands:

ifconfig <device> down

ifconfig <device> unplumb

Where <device> is the device displayed with ifconfig -a.

4. If you are removing a SunSwift or Dual Ethernet and Dual SCSI card, enter the following command to verify that the external tape drive, if attached, is not being used:

mt -f /dev/rmt/1 status

If the device is busy, wait until all backups or restores running on the tape drive are completed before removing the card.

5. Continue with Removing a hot-plug PCI card

Removing a hot-plug PCI card

To remove a card:

1. Make sure that the front panel key switch is not in the locked position. If it is, move the key switch to the diagnostic or normal position.

2. Open the left door.

3. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap information.

on page 65.

on page 58 for more

4. Identify which card you want to remove.

5. Disconnect the external cables connected to the card.

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6. Press the hot-plug button for the card you are removing.

The Fault LED for the slot blinks while the card is being unconfigured.

7. When the OK-to-Remove LED lights, the card can be removed from the computer.

CAUTION:

CAUTION: Do not remove the card until the OK-to-Remove LED lights. If you remove

the card when the OK-to-Remove LED is off, the system will fail.

8. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

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Maintaining PCI cards

9. Carefully pull the card from the I/O board. See the following figure.

10. A message similar to the following is displayed in the console window:

Jun 6 12:55:24 sys_name picld[98]: Device PCI1_CARD removed

11. Place the card on an antistatic mat or in an antistatic bag.

12. Do one of the following:

● If you are replacing the card, continue with Installing a hot-plug PCI card on

page 68.

● If you are not replacing the card, install a filler panel into the system rear panel,

rotate the purple PCI retaining clip over the back of the filler panel until it snaps into place, remove the ESD wrist strap, close the side door, and return the key switch to its original position.

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Maintenance

Installing a hot-plug PCI card

To install a card:

1. Enter:

cfgadm

This displays the PCI card configuration before you add a card. Make sure the slot is available for a new card. Recheck the configuration after you have added the card.

2. Make sure that the front panel key switch is not in the locked position. If it is, move the key switch to the diagnostic or normal position.

3. Open the left door.

4. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap information.

5. Identify the slot in which you want to install a card.

6. If not already done, pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

on page 58 for more

7. If not already done, remove the filler panel from the slot.

8. Confirm that all three LEDs for the slot are off.

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Maintaining PCI cards

9. Insert the PCI card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

When the card is inserted, the amber OK-to-Remove LED lights and a message similar to the following is displayed on the console window:

Jun 6 12:55:24 sys_name picld[98]: Device PCI1_CARD inserted

10. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

11. Press the hot-plug button for the card you are installing.

After the button is pressed, the following should occur:

● The amber Fault LED for the slot may blink briefly and then turn off.

● The green Power LED lights.

● A message similar to the following is displayed on the console window:

Jun 6 12:57:11 sys_name pcihp: NOTICE: pcihp (pcisch0): card is powered on in the slot hpc1_slotX

Important:

Important: If the Fault LED remains off or stays lit after inserting a card, you must shut

down the system, reinsert the card, and reboot the system.

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Maintenance

12. Connect the external cables to the card.

13. Remove the ESD wrist strap.

14. Return the key switch to its original position.

15. Close the side door.

Configuring the new or replacement card

After you install a new or replacement card, do the following to configure the card:

1. Enter:

cfgadm

This displays the PCI card configuration after you add a card. Make sure the new card is displayed.

2. Set up the network interface using the procedures in "Setting up LAN connections" in the software installation chapter of the CMS software installation, maintenance, and troubleshooting document for your CMS release.

3. Enter the following commands:

ifconfig <device> plumb

ifconfig <device> inet <IP_address> netmask 255.255.255.0

broadcast + up

Where:

● <device> is the device name

● <IP_address> is the IP address being assigned to the card

4. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

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Replacing the graphics card

The graphics card provides an interface for the local monitor.

Important:

Important: The graphics card does not support hot-plug operation. You must shut down

the system and turn off power before installing or replacing a card.

To replace a graphics card:

1. Log in to the system as root.

2. Enter:

cfgadm

This displays the PCI card configuration before you replace a card. Recheck the configuration after you have replaced the card.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

Maintaining PCI cards

This shuts down the system.

4. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

5. Turn the key switch to the Forced Off position. See the following figure.

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Maintenance

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

6. Open the left door.

7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 58 for more

information.

8. Disconnect the monitor cable connected to the card. The graphics card is installed in slot 7.

9. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

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Maintaining PCI cards

10. Carefully pull the card from the I/O board. See the following figure.

11. Place the card on an antistatic mat or in an antistatic bag.

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Maintenance

12. Insert the new graphics card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

13. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

14. Connect the monitor cable to the card.

15. Remove the ESD wrist strap.

16. Close the left door.

17. Reattach the monitor cable.

18. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

19. Turn on the system monitor.

Turn on the system.

20. When the system comes back up, log in as root.

21. Enter:

cfgadm

This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed.

22. If you just installed an XVR-100 graphics accelerator card, continue with Installing the

XVR-100 software packages on page 75.

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Installing the XVR-100 software packages

The XVR-100 software packages must be installed after you install a new XVR-100 graphics accelerator card. If you are replacing an existing XVR-100 graphics accelerator card, you do not have to reinstall this software.

To install the XVR-100 software packages on a Sun Fire V880 system:

1. Verify that your CMS system is running CMS R3V11 by entering:

pkginfo -x cms

Note:

Note: Do not perform this procedure if your CMS system is running a later load of

CMS. The software packages were installed with the Solaris operating system.

2. Verify that the XVR-100 graphics accelerator card is installed.

Note:

Note: For information on how to install the XVR-100 graphics accelerator card, see

the Sun documentation that was shipped with the card.

Maintaining PCI cards

3. Load the CD-ROM, Sun XVR-100 FCS into the CD-ROM drive.

4. Enter:

cd /cdrom/cdrom0

5. Enter:

./install

The system installs the SUNWpfbx.u, SUNWpfbcf, SUNWpfbw, and SUNWpfbmn packages.

6. Enter:

/usr/sbin/shutdown -y -i0 -g0

The system shuts down and displays the ok prompt.

7. Enter:

boot -r

8. Log into the system as root.

The system reboots and displays the # prompt.

9. Enter:

eject cdrom

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Replacing older Dual Ethernet and Dual SCSI cards

A Dual Ethernet and Dual SCSI card supports ethernet and SCSI connections.

Note:

Note: The older versions of the Dual Ethernet and Dual SCSI cards do not support

hot-plug operation. You must shut down the system and turn off power before installing or replacing a card. If you are replacing a newer card that does support hot-plug operation, see Maintaining hot-plug PCI cards page 62.

To replace older Dual Ethernet and Dual SCSI cards:

1. Log in to the system as root.

2. Enter:

cfgadm

This displays the PCI card configuration before you replace a card. Recheck the configuration after you have replaced the card.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

5. Turn the key switch to the Forced Off position. See the following figure.

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DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

6. Open the left door.

7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 58 for more

information.

8. Identify which card you want to remove.

9. Disconnect and label the cables connected to the card.

10. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

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11. Carefully pull the card from the I/O board. See the following figure.

12. Place the card on an antistatic mat or in an antistatic bag.

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13. Insert the new Dual Ethernet and Dual SCSI card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

14. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

15. Remove the ESD wrist strap.

16. Close the left door.

17. Reattach the cables.

18. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

19. Turn on the system monitor.

20. Turn on the system.

21. When the system comes back up, log in as root.

22. Enter:

cfgadm

This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed.

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Maintaining HSI/P cards

An HSI/P card supports X.25 switch links. For eight links, two HSI/P cards and two quad cables are needed. If the system uses TCP/IP signaling for all links, HSI/P cards are not needed. HSI/P cards are not supported beginning with CMS R12.

Important:

Important: The HSI/P card does not support hot-plug operation. You must shut down

the system and turn off power before installing or replacing a card.

This section includes the following topics:

● Replacing an HSI/P card on page 80

● Installing the first HSI/P card or a pair of HSI/P cards on page 85

● Installing HSI/P software and patches on page 88

● Setting up the switch link for each ACD on page 88

● Adding a second HSI/P card on page 90

If you are replacing a defective HSI/P card, see Replacing an HSI/P card this is the initial installation of one or two HSI/P cards, start with Installing the first HSI/P

card or a pair of HSI/P cards on page 85. If a second HSI/P card is being added to a

system already in operation, see Adding a second HSI/P card

Replacing an HSI/P card

To replace an HSI/P card:

1. Log in to the system as root.

2. Enter:

cfgadm

This displays the PCI card configuration before you replace a card. Recheck the configuration after you have replaced the card.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

on page 80. If

on page 90.

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5. Turn the key switch to the Forced Off position. See the following figure.

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

6. Open the left door.

7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 58 for more

information.

8. Identify which card you want to remove.

9. Disconnect the HSI/P quad cable connected to the card.

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Maintenance

10. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

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Maintaining PCI cards

11. Carefully pull the card from the I/O board. See the following figure.

12. Place the card on an antistatic mat or in an antistatic bag.

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13. Insert the new HSI/P card into the slot on the I/O board. Make sure that the card is fully seated. See the following figure.

14. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

15. Remove the ESD wrist strap.

16. Close the left door.

17. Reattach the HSI/P quad cable.

18. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

19. Turn on the system monitor.

20. Turn on the system.

21. When the system comes back up, log in as root.

22. Enter:

cfgadm

This displays the PCI card configuration after you replace the card. Make sure that the new card is displayed.

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Installing the first HSI/P card or a pair of HSI/P cards

To install the first HSI/P card or a pair of HSI/P cards:

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Log in to the system as root.

3. Enter:

cfgadm

This displays the PCI card configuration before you add a card. Recheck the configuration after you have added the card.

4. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

5. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

Maintaining PCI cards

6. Turn the key switch to the Forced Off position. See the following figure.

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

7. Turn off the system monitor.

8. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

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9. Open the left door.

10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 58 for more

information.

11. Identify the slot in which you want to install the HSI/P cards. Slot 3 is recommended for the first HSI/P card and slot 4 is recommended for the second HSI/P card.

12. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

13. Remove the filler panel from the slot.

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14. Insert the first HSI/P card into slot 3 on the I/O board. Make sure that the card is fully seated. See the following figure.

15. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

16. If installing a second HSI/P card in slot 4, repeat Steps 12 through 15.

17. Remove the ESD wrist strap.

18. Close the left door.

19. Attach the HSI/P quad cables, and connect the switch links to the quad cables by following the instructions described in Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

20. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

21. Turn on the system monitor.

22. Turn on the system. Do not put the keyswitch in the locked position.

As the system powers up, the power LED on the monitor flashes.

23. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor.

The ok prompt is displayed.

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24. Enter:

boot -r

This reboots the system so that it recognizes the new HSI/P cards.

Note:

Note: Sometimes the system fails to recognize a newly installed HSI card. If this

happens, the command show-devs does not show the HSI card and / var/adm/messages fails to recognize the card upon bootup. See the troubleshooting chapter of Avaya Call Management System Switch Connections, Administration, and Troubleshooting for information about troubleshooting HSI/P cards.

25. When the system comes back up, log in as root.

26. Enter:

cfgadm

This displays the PCI card configuration after you add the card. Make sure that the new card is displayed.

27. Continue with Installing HSI/P software and patches

Installing HSI/P software and patches

Use the following procedures in the CMS software installation, maintenance, and troubleshooting document to:

● Install the HSI/P software

● Reinstall the Solaris patches

After installing the software and patches, continue with Setting up the switch link for each

ACD on page 88

Setting up the switch link for each ACD

To change the switch link administration for each ACD:

1. Enter:

cmssvc

The CMS Services menu is displayed.

2. Select the run_cms option.

3. Turn off CMS.

on page 88.

4. Enter:

cmssvc

The CMS Services menu is displayed.

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5. Select the swsetup option.

6. Select the ACD that you want to set up.

7. Accept the existing defaults for the following:

● Switch name

● Switch model (release)

● Vectoring

● Expert agent

● Central office disconnect supervision

● Local port

● Remote port

8. Select "X.25" and a specific link number when prompted for the link information.

9. Repeat Steps 4 through 8 for each ACD that will use the HSI card.

10. Enter:

cmssvc

The CMS Services menu is displayed.

11. Select the run_cms option.

12. Turn on CMS.

13. Test and troubleshoot each switch connection using the procedures in Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

14. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

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Adding a second HSI/P card

Use the following procedure to add a second HSI/P card to a system that is already in operation.

To add a second HSI/P card:

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Log in to the system as root.

3. Enter:

cfgadm

This displays the PCI card configuration before you add a card. Recheck the configuration after you have added the card.

4. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

5. Press and release the front panel power switch to turn off the system.

Wait for the front panel Power/OK LED to turn off.

6. Turn the key switch to the Forced Off position. See the following figure.

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

7. Turn off the system monitor.

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Maintaining PCI cards

8. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

9. Open the left door.

10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 58 for more

information.

11. Identify the slot in which you want to install the HSI/P card. Slot 4 is recommended for the second HSI/P card.

12. Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward. See the following figure.

13. If not already done, remove the filler panel from the slot.

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14. Insert the HSI/P card into slot 4 on the I/O board. Make sure that the card is fully seated. See the following figure.

15. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps into place.

16. Remove the ESD wrist strap.

17. Close the left door.

18. Attach the HSI/P quad cable, and connect the switch links to the quad cable by following the instructions described in Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

19. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

20. Turn on the system monitor.

21. Turn on the system. Do not put the keyswitch in the locked position.

As the system powers up, the power LED on the monitor flashes.

22. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor.

The ok prompt is displayed.

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Maintaining PCI cards

23. Enter:

boot -r

This reboots the system so that it recognizes the new HSI/P card.

Note:

Note: Sometimes the system fails to recognize a newly installed HSI card. If this

24. When the system comes back up, log in as root.

25. Enter:

cfgadm

This displays the PCI card configuration after you add the card. Make sure that the new card is displayed.

26. Administer the switch links as shown in Setting up the switch link for each ACD page 88.

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Replacing the RSC card

This section shows how to replace an RSC card. The RSC card is located below the nine PCI card slots on the I/O board. It is labeled "RSC" on the rear panel of the computer.

DANGER

DANGER: The system supplies hazardous voltage to the RSC card even when the

system is turned off. To avoid personal injury or damage to the RSC card, you must disconnect the AC power cords before servicing the RSC card.

This section includes the following topics:

● Required references on page 94

● Replacing the RSC card on page 94

Required references

For additional information about replacing the RSC card, see Sun Fire 880 Server Service Manual at the Sun documentation Web site:

ttp://docs.sun.com

Replacing the RSC card

To replace the RSC card:

1. Log in to the system as root.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

3. Press and release the front panel power button to turn off the system.

Wait for the front panel Power/OK LED to turn off.

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4. Turn the key switch to the Forced Off position. See the following figure.

DANGER

DANGER: Be sure to turn the key switch to the Forced Off position before handling any

5. Turn off the system monitor.

6. Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

7. Disconnect the AC power cords from all power supplies.

8. Open the left door.

9. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist strap

on page 58 for more

information.

10. Disconnect any external cables connected to the RSC card.

11. Using a Phillips No. 1 screwdriver, remove the screw that secures the card to the system rear panel.

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12. Remove the RSC card from the slot. See the following figure.

13. Place the RSC card on an antistatic mat or in an antistatic bag.

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Replacing the RSC card

14. Insert the faceplate end of the new RSC card into the appropriate opening in the rear panel.

See the following figure.

15. Insert the opposite end of the card into the appropriate card guide so that the RSC card is aligned evenly with the connectors on the I/O board.

16. Push the card into the connectors on the system I/O board, applying even pressure along the edge of the card.

17. Secure the RSC card faceplate to the rear panel with the Phillips screw.

18. Connect the Ethernet, serial, and modem cables to the appropriate connector on the RSC card.

19. Reconnect the AC power cords to the power supplies.

20. Remove the ESD wrist strap.

21. Close the side door.

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22. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system.

23. Turn on the system monitor.

24. Turn on the system.

25. When the system comes back up, log in as root.

After replacing the RSC card, you must restore the RSC configuration settings. These procedures are described in the following sections of the CMS software installation, maintenance, and troubleshooting document for your CMS release:

● "Customizing Sun Remote System Control" and "Testing Sun Remote System Control"

in the chapter "Turning the system over to the customer"

● "Backing up and restoring the RSC card configuration" in the chapter "Maintaining the

Avaya CMS software"

In addition, the replacement card has a new Ethernet MAC address, which may necessitate configuration changes to other network devices. To determine the Ethernet MAC address for the new RSC card, use the RSC command shownetwork. For more information, see the Sun Remote System Control User's Guide at the Sun documentation Web site:

ttp://docs.sun.com

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Maintaining disk drives

This section includes the following topics:

● Disk drive compatibility with CMS loads on page 99

● Prerequisites on page 99

● Disk drive configurations on page 100

● Required references on page 101

● Replacing disk drives on page 101

● Adding disk drives (optional) on page 119

Disk drive compatibility with CMS loads

When a new or replacement disk drive is installed in an older system, the CMS load may not be compatible with the disk drive if the CMS configuration files have not been updated. Two configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited or replaced with the correct information. Contact the Avaya technical support organization for assistance.

Maintaining disk drives

Prerequisites

If possible, do a CMSADM backup before you add or replace a disk drive. See your CMS software installation, maintenance, and troubleshooting document for this procedure.

Before you attempt to replace defective data (nonboot) disks, try to print the current setup for all ACDs. This information must be readministered after you install replacement disks.

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Disk drive configurations

The computer supports a four-disk mirrored configuration that can be expanded to six disks with a field upgrade.

The following diagram shows a six-disk configuration:

Tape drive

Disk drive

slots

The disks are mirrored as follows:

Boot disk pair Slot 0 Slot 3

First data disk pair Slot 1 Slot 4

Second data disk pair (optional) Slot 2 Slot 5

six_disk_layout.cdr

Primary Mirror

Important:

Important: Each pair of disks must be the same size. For example, if the disk in slot 0

is 73-GB, the disk in slot 3 must also be 73-GB.

100 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Avaya V880 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Avaya Call Management System

Contents

Preface

Reasons for reissue

Organization

Availability

Related documentation

Change description

Software documents

Administration documents

Avaya CMS upgrade documents

Base load upgrades

Platform upgrades and data migration

Avaya Call Management System Upgrade Express (CUE)

Hardware documents

Communication Manager documents

Documentation Web sites

Support

Installation

Preparing for installation

Safety precautions

System precautions

Required tools

Electrical specifications

Physical specifications

Service access specifications

Environmental specifications

Unpacking and inventorying the equipment

Parts list

Computer layout

Front panel

Back panel

Hardware options

Rack mounting

Setting up power

Peripheral connectivity

Parts list

Connecting the monitor, keyboard, and mouse

Connecting the remote console modem

Connecting the RSC for remote access (optional)

Connecting the switch link

Turning on the system and verifying POST

Identifying installed PCI cards

Setting the remote console modem options

Sportster 33.6 faxmodem options

Paradyne Comsphere 3910 modem options

Recommended options

Option buttons

Setting the options

Turning the system over for provisioning

Maintenance

Precautions

Computer layout

Front panel

Rear panel

Turning the computer off and on

Accessing components inside the computer

Opening and removing a side door

Replacing and closing a side door

Using an ESD wrist strap

Maintaining PCI cards

Required references

Precautions

PCI card configuration

Maintaining hot-plug PCI cards

PCI slot LEDs for hot-plug operation

Preparing a hot-plug card for removal

Removing a hot-plug PCI card

Installing a hot-plug PCI card

Configuring the new or replacement card

Replacing the graphics card

Installing the XVR-100 software packages

Replacing older Dual Ethernet and Dual SCSI cards

Maintaining HSI/P cards

Replacing an HSI/P card

Installing the first HSI/P card or a pair of HSI/P cards