Avaya V880 User Manual

Avaya Call Management System

Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

585-215-116

Issue 2.0

June 2004

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites and does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warr ant y

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, anyone who is not a corporate employee, agent, subcontractor, or person working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Providing telecommunications security

Telecommunications security (of voice, data, and video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or person working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Use (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including, but not limited to, human and data privacy, intellectual property, material assets, financial resources, labor costs, and legal costs).

Your responsibility for your company's telecommunications security

The final responsibility for securing both this system and its networked equipment rests with you, an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources, including, but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products.

Trademarks

Avaya is a trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Document ordering information: Avaya Publications Center

Voi ce: +1-207-866-6701

Fax: +1-207-626-7269

Write: Globalware Solutions

Web: http://www.avaya.com/support E-mail: totalware@gwsmail.com Order: Document No. 585-215-116, Issue 2.0

For the most current versions of documentation, go to the Avaya support Web site:

http://www.avaya.com/support

COMPAS

This document is also available from the COMPAS database. The COMPAS ID for this document is 91851.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

1-800-457-1764 (Toll-free, U.S. and Canada only)

200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager

June 2004

Avaya Call Management System

Sun Fire V880 Computer

Hardware Installation, Maintenance, and Troubleshooting

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Change description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Software documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Avaya CMS upgrade documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Base load upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Platform upgrades and data migration . . . . . . . . . . . . . . . . . . . . . . . . 12

Avaya Call Management System Upgrade Express (CUE) . . . . . . . . . . . . . . 12

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Communication Manager documents. . . . . . . . . . . . . . . . . . . . . . . . . . 13

Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Service access specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . 22

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Front panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Rack mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setting up power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the monitor, keyboard, and mouse . . . . . . . . . . . . . . . . . . . . . . 31

Issue 2.0 June 2004 3

Contents

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting the RSC for remote access (optional) . . . . . . . . . . . . . . . . . . . . 33

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Turning on the system and verifying POST . . . . . . . . . . . . . . . . . . . . . . . 35

Identifying installed PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting the remote console modem options . . . . . . . . . . . . . . . . . . . . . . . 41

Sportster 33.6 faxmodem options . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Paradyne Comsphere 3910 modem options . . . . . . . . . . . . . . . . . . . . . . 43

Recommended options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Setting the options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Turning the system over for provisioning. . . . . . . . . . . . . . . . . . . . . . . . . 48

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Turning the computer off and on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accessing components inside the computer . . . . . . . . . . . . . . . . . . . . . . . 55

Opening and removing a side door. . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replacing and closing a side door . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using an ESD wrist strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Maintaining hot-plug PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

PCI slot LEDs for hot-plug operation. . . . . . . . . . . . . . . . . . . . . . . . . 63

Preparing a hot-plug card for removal . . . . . . . . . . . . . . . . . . . . . . . . 64

Removing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Configuring the new or replacement card . . . . . . . . . . . . . . . . . . . . . . 70

Replacing the graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Installing the XVR-100 software packages . . . . . . . . . . . . . . . . . . . . . . . 75

Replacing older Dual Ethernet and Dual SCSI cards . . . . . . . . . . . . . . . . . . 76

Maintaining HSI/P cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Replacing an HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing the first HSI/P card or a pair of HSI/P cards. . . . . . . . . . . . . . . . . 85

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . . 88

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Replacing the RSC card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Replacing the RSC card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 99

4 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Disk drive configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Replacing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Replacing a single boot disk or replacing data disks . . . . . . . . . . . . . . . . . 101

Replacing both boot disks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting up replacement disk drives . . . . . . . . . . . . . . . . . . . . . . . . . 112

Partitioning replacement disk drives . . . . . . . . . . . . . . . . . . . . . . . . . 113

Adding disk drives (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Replacing the DVD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Tape drive compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Replacing the internal tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Adding and removing an external tape drive for data migration. . . . . . . . . . . . . . 131

Maintaining CPU/Memory boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

CPU and memory configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Checking the current memory and CPU configuration . . . . . . . . . . . . . . . . . . 137

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Removing a CPU/Memory board. . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Installing a CPU/Memory board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using the remote console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 152

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 152

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 154

Redirecting the console using OpenBoot mode . . . . . . . . . . . . . . . . . . . . . 155

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 155

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 156

Using the RSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Redirecting the local console to the RSC . . . . . . . . . . . . . . . . . . . . . . . . 159

Redirecting the RSC to the local console . . . . . . . . . . . . . . . . . . . . . . . . 160

To ol s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Using the cfgadm command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Probing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Probing all media devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

OpenBoot diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

POST diagnostic messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Issue 2.0 June 2004 5

Contents

Troubleshooting disk drives and DVD-ROM drives . . . . . . . . . . . . . . . . . . . . 186

Troubleshooting tape drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

OpenBoot initialization commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Diagnosing LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Front panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

PCI slot LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Disk drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Tape drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Reassigning device instance numbers for tape devices . . . . . . . . . . . . . . . . . 191

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 192

Loss of power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Probe command warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Reseating HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Remote console port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

6 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Preface

Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting is written for technicians who install and maintain call

center applications such as Avaya Call Management System (CMS).

Note:

Note: The Sun Fire V880 computer is compatible with CMS R3V11 and later.

Reasons for reissue

Issue 2.0 of this document was changed for the following reasons:

● To add information about the new DAT 72 tape drive.

● To note that CMS R12 does not support X.25 switch links (see Connecting the switch

link on page 34).

● To update information that the newer Dual FastEthernet and Dual SCSI card supports

hot plug operation (see Maintaining hot-plug PCI cards

● To update the tape ordering procedures (see Ordering tapes on page 126).

● To make general wording and format corrections.

on page 62).

Issue 1.1 of this document was changed for the following reasons:

● To add information about the new Dual FastEthernet and Dual SCSI card. This card is

replacing the SunSwift card. See the following sections for more information:

- Computer layout

- Peripheral connectivity

- Parts list

on page 30

- Computer layout

- PCI card configuration

● To update the remote console setup procedure (see Setting the remote console modem

on page 24

on page 29

on page 51

on page 61

options on page 41).

Issue 2.0 June 2004 7

Preface

● To add a procedure for installing the XVR-100 graphic accelerator card software (see

Installing the XVR-100 software packages

● To update the tape ordering procedures (see Ordering tapes on page 126).

● To make general wording and format corrections.

Organization

This document is organized as follows:

● Installation on page 17 - Describes how to assemble the computer, connect external

devices, and turn on the computer.

● Maintenance on page 49 - Describes how to maintain the computer.

● Troubleshooting on page 145 - Describes how to troubleshoot the computer.

● Glossary on page 199

on page 75).

● Index on page 201

8 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Availability

Copies of this document are available from one or both of the following sources:

Note:

Note: Although there is no charge to download documents through the Avaya Web

● The Avaya online support Web site, http://www.avayadocs.com

● The Avaya Publications Center, which you can contact by:

Voice:

+1-207-866-6701 +1-800-457-1764 (Toll-free, U.S. and Canada only)

Fax:

+1-207-626-7269 +1-800-457-1764 (Toll-free, U.S. and Canada only)

Availability

site, documents ordered from the Avaya Publications Center must be purchased.

Mail:

GlobalWare Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager

E-mail:

totalware@gwsmail.com

Issue 2.0 June 2004 9

Preface

Support

Contacting Avaya technical support

Avaya provides support telephone numbers for you to report problems or ask questions about your product.

For United States support:

1- 800- 242-2121

For international support:

Support

See the 1-800 Support Directory

listings on the Avaya Web site.

Escalating a technical support issue

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Management Avaya Web site.

listings on the

Issue 2.0 June 2004 15

Preface

16 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Installation

This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion.

Procedure Completed

Preparing for installation

Unpacking and inventorying the equipment

Setting up power

Peripheral connectivity

Connecting the monitor, keyboard, and mouse

Connecting the remote console modem

Connecting the RSC for remote access (optional)

Connecting the switch link

Turning on the system and verifying POST

Identifying installed PCI cards

Setting the remote console modem options

Turning the system over for provisioning

on page 28

on page 18

on page 22

on page 29

on page 31

on page 32

on page 34

on page 35

on page 39

on page 41

on page 48

on page 33

Issue 2.0 June 2004 17

Installation

Preparing for installation

This section contains the following information that will help you prepare for the computer installation:

● Safety precautions on page 18

● System precautions on page 19

● Required tools on page 19

● Electrical specifications on page 20

● Physical specifications on page 20

● Service access specifications on page 21

● Environmental specifications on page 21

Safety precautions

For your protection, observe the following safety precautions when setting up your equipment:

● Follow all cautions, warnings, and instructions that are marked on the equipment.

● Never push objects of any kind through openings in the equipment. Objects could touch

dangerous voltage points or short out components, resulting in fire or electric shock.

● When moving the computer, be careful not to unplug any power or data cables.

● Refer servicing of equipment to qualified personnel.

● To protect both yourself and the equipment, observe the following precautions.

Item Problem Precaution

Wrist or foot strap

ESD Wear a conductive wrist strap or foot

strap when handling printed circuit boards.

Cover panels

Card slot filler panels

System damage and overheating

Reinstall all cabinet cover panels after you perform any service work on the system.

Make sure that a filler panel is installed on all empty card slots.

18 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

System precautions

Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment.

Wear antistatic wrist straps when handling any magnetic storage devices, CPU/Memory boards, or other printed circuit boards.

The computer has three autoranging power supplies that use nominal input voltages of 100 to 240 V AC at 47 to 63 Hz. Sun products are designed to work with single-phase power systems with a grounded neutral conductor. To reduce the risk of electric shock, do not plug Sun products into another type of power source. Contact your facilities manager or qualified electrician if you are unsure of what type of power is supplied to your building.

Avaya recommends that you use one of the following power schemes:

● Connect the computer using two (2) 2KVA Uninterruptible Power Supplies (UPS) (or

equivalent), each powered by a nonswitched, dedicated, 15-amp circuit. Connect two of the power supplies to one UPS, and the third power supply to the second UPS. The monitor and external peripherals can also be connected to the second UPS.

Preparing for installation

● If not using a UPS, each power supply should be connected to a nonswitched,

dedicated, 15-amp circuit. The monitor and external peripherals should be connected to a separate circuit.

Each of the following items require a separate power cord:

● Power supplies in the computer (3 power cords)

● External peripherals

● Monitor

WARNING:

WARNING: Do not make mechanical or electrical modifications to the cabinet. Sun

Microsystems is not responsible for regulatory compliance of modified cabinets.

Required tools

You need the following tools to do the installation:

● Phillips #2 screwdriver

● Needle-nose pliers

● ESD grounding wrist strap

● Antistatic mat

Issue 2.0 June 2004 19

Installation

Electrical specifications

Parameter Value

Input

● Nominal voltage range

● Maximum current AC RMS

● AC operating range

● Nominal frequencies

Maximum DC power output 2240 W

Maximum AC power consumption 3000 W

Maximum heat dissipation 10308 BTU/hr

Volt-ampere rating 1515 VA with 1120 Watt load (PF=0.99)

Wall plug type

● United States

● Non-United States

● 100-240 V AC, autoranging

● 15.0 A @100 VAC (each power supply)

● 90-264 V rms, 47-63Hz

● 50 Hz or 60 Hz

● NEMA 5-15P

● Power cords must be obtained locally

CPU plug type IEC 320

Physical specifications

Parameter English value Metric value

Height (with casters) 28.1 inches 71.4 centimeters

Width 18.9 inches 48.0 centimeters

Depth 32.9 inches 83.6 centimeters

Weight (min-max)

Power cords 8.2 feet 2.5 meters

1. The actual weight depends on the installed options.

194-288 pounds 88-130.6 kilograms

20 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Service access specifications

Parameter English value Metric value

Front 36 inches 91 centimeters

Rear 36 inches 91 centimeters

Left 36 inches 91 centimeters

Right 36 inches 91 centimeters

Environmental specifications

For the most reliable system operation:

● The room must have sufficient air conditioning capacity to support the cooling needs of

the entire system.

Preparing for installation

● The air conditioning system must have controls that prevent excessive temperature

changes.

● Do not turn on the computer until it has acclimated to the room temperature for at

least 24 hours.

Follow the guidelines in the table below for temperature, humidity, and altitude limits for units in operation and for units that are not in operation (that is, units that are in transit or in storage).

Parameter

Operating

(in service)

Temperature 41°F to 95°F (5°C to 35°C)

IEC 68-2-1, 68-2-2

Humidity (max)

20% to 80% RH noncondensing; 27°C max wb IEC 68-2-2, 68-2-3

Altitude (max) 10,000 feet (3 kilometers)

IEC 68-2-40, 68-2-41

-4°F to 140°F (-20°C to 60°C) IEC 68-2-1, 68-2-2

93% RH noncondensing at 40°C IEC 68-2-2, 68-2-3

40,000 feet (12 kilometers) IEC 68-2-40, 68-2-41

Nonoperating

(not in service)

Issue 2.0 June 2004 21

Installation

Unpacking and inventorying the equipment

WARNING:

WARNING: Never move the system when the power is on. Excessive movement can

cause catastrophic disk drive failure. Always turn the power off before moving cabinets.

WARNING:

WARNING: Always wear an electrostatic discharge (ESD) wrist strap when handling

internal components.

CAUTION:

CAUTION: Always have up-to-date system backups before turning the computer off and

moving the computer.

Inspect all shipping cartons for evidence of physical damage. If a shipping carton is damaged, request that the carrier representative be present before the carton is opened.

Unpack the computer and the associated peripheral equipment. Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered.

In the United States, contact Avaya technical support if any parts are defective on arrival. Contact Avaya customer service if any parts are missing.

Outside of the United States, contact your Avaya representative or distributor if any parts are missing or defective.

This section includes the following topics:

● Parts list on page 23

● Computer layout on page 24

● Hardware options on page 27

● Rack mounting on page 27

22 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Parts list

Verify that you have the following components before you begin the installation:

Important: DO NOT install internal hardware shipped loose with the Sun machine at

● Sun Fire V880 cabinet (including installed cards and disk drives)

● Computer power supply AC power cords (3)

● Monitor, cable, and monitor AC power cord

● USB keyboard and cable

● USB mouse and cable

● A package of blank tapes for backups

● One tape that contains the Avaya factory configuration CMSADM filesystem backup

Unpacking and inventorying the equipment

Important:

this time. This will be done under the direction of the CMS Provisioning Engineer at a scheduled appointment time.

● Category 5 LAN cable

● Modem and cables

● Keys

● Sun and CMS software

Note:

Note: Starting around June, 2004, CMS servers will no longer ship with tape drive

cleaning tapes. Avaya recommends that customers purchase at least one cleaning tape as soon as the server is installed and in service.

Issue 2.0 June 2004 23

Installation

Computer layout

Familiarize yourself with the layout of the computer. The minimum configuration for the computer is as follows:

● One CPU/Memory board (with two UltraSPARC lIl processors and 4-GB memory)

● Four disk drives, mirrored two plus two

● One built-in ethernet port

● One graphics PCI card installed in slot 7

● Either:

- One SunSwift PCI card installed in slot 0, or

- One Dual FastEthernet and Dual SCSI card installed in slot 0

● Three power supplies and power cords

● One DVD-ROM drive

● One tape drive

● Two USB ports

● One serial port

24 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Front panel

The following figure shows the front of the computer with the disk drive door open.

Unpacking and inventorying the equipment

Tape drive

Disk drive

slots

v880_front.cdr

Issue 2.0 June 2004 25

Installation

Back panel

The following figure shows the back panel of the computer.

(not used)

Power supply 1

Power cord

strain relief ties

v880_rear.cdr

(Graphics card)

(SunSwift card, or Dual FastEthernet and Dual SCSI card

)

26 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Hardware options

The following table lists the hardware options for the computer.

Option Quantity Comments

Unpacking and inventorying the equipment

Minimum Maximum

CPU/Memory boards

PCI I/O cards 2 7 There are nine slots, but only seven slots

Disk drives 4 6 A pair of data disks can be added to the

Rack mounting

The computer can be rack mounted. For information about rack mounting, see Sun Fire 880 Server Rackmounting Guide at the Sun documentation Web site:

http://docs.sun.com

Note:

Note: When rack mounting the computer, the technician must remove all CPU/

Memory boards, all power supplies, all CPU fan trays, and all I/O fan trays, as described in the rack mounting guide.

1 4 The minimum configuration is one CPU/

Memory board. Each board has two CPU modules and 4-GB memory.

may be used. For a listing of where the PCI cards can be installed, see PCI card

configuration on page 58.

system. This will be offered in the future.

Issue 2.0 June 2004 27

Installation

Setting up power

To set up the AC power:

1. Locate the key switch, insert the key, and turn the key switch to the Forced Off position. See the following figure.

2. Connect the IEC 320 end of each power cord to the AC connector of each power supply.

For installations outside of the United States and Canada, obtain three power cords for your local configuration.

3. Route the power cord through the strain-relief tie-wrap loop located to the right of the supply. Tighten the tie-wrap to secure the connection.

4. Plug the power cords from the computer using one of the following schemes:

● Connect the computer using two (2) 2KVA Uninterruptible Power Supplies (UPS) (or

● If not using a UPS, each power supply should be connected to a nonswitched,

dedicated, 15-amp circuit. The monitor and external peripherals should be connected to a separate circuit.

Important:

Important: Do not turn on power at this time.

28 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Peripheral connectivity

The following figure shows in general how equipment is connected to the computer. The callouts are described in Parts list

Peripheral connectivity

on page 30.

X.25 switch links

One HSI/P card is used for up to four ACDs. A second HSI/P card is needed for five to eight ACDs.

For detailed switch link connectivity, see

CMS Switch Connections, Administration, and Troubleshooting

, 585-215-876

System console

Keyboard

Monitor

AC power

Required telephone

line to remote

maintenance center

Modem

Remote console

Black Box

RS-449 - RS-232

interface converter

Black Box

RS-449 - RS-232

interface converter

Mouse

Optional telephone

line to remote

maintenance center

USB

port

USB

port

Graphics

card

Serial

Port A

HSI/P

card

Dual FastEthernet

and Dual SCSI card

RSC card

External SCSI

tape drive

for data

migration only

SunSwift

card, or

FastEthernet

card

Built-in

TPE Fast

Ethernet Interface

Optional ethernet

link for

services

access

SCSI port

Ethernet

Ethernet port for switch link, R7 and later

port

(supports up to eight ACDs)

For detailed switch link connectivity, see

CMS Switch Connections, Administration, and Troubleshooting

Optional ethernet port (two cards maximum)

Network

hub

To customer

network for CMS Supervisor, network printers, and LAN backup

External SCSI devices

, 585-215-876

NTS

To serial

terminals, printers,

and modems

For detailed network hub and NTS connectivity, see

Printers, and Modems

CMS Terminals,

, 585-215-874

Ethernet LAN connections

sunfire880conn.cdr

Issue 2.0 June 2004 29

Installation

Parts list

The following table lists the parts that are required to connect most of the external devices to the computer. For information about connecting terminals, printers, and modems to the computer, see Avaya CMS Terminals, Printers, and Modems. For information about switch connections for CMS, see Avaya Call Management System Switch Connections, Administration, and Troubleshooting.

Connectivity

diagram call

out

Comcode or

Description

part of

comcode

408128288 HSI/P card (up to two may be installed)

HSI/P quad cable (1 per HSI/P card)

C 407086818 RS-449 cable (10 feet, 3 meters)

DN/A

SunSwift card, or Dual FastEthernet and Dual SCSI card

700230105 FastEthernet 10/100 Mbps card

F 407086826 Category 5 UTP cable (10 feet, 3 meters)

G 846362754 DB25-to-RJ45 ACU modem adapter

H 846983039 10-wire modular cord (10 feet, 3 meters)

I 846362770 RJ45-to-DB25 remote console adapter

J 407633999

Varie s

N/A

Sportster Model 839 33.6 remote console modem Comsphere 3910 remote console modem

Graphics card

Monitor cable

Monitor

Monitor AC power cord

USB keyboard with cable

USB mouse with cable

1. Sun Microsystems provides maintenance sparing for these parts.

2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so it is not listed in the table. This bundle includes the processor, peripherals, and other equipment.

30 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

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