Avaya UNIStim Firmware Maintenance Release 0604DAS, UNIStim Firmware Maintenance Release 0621C3J User Manual

Product Bulletin

Bulletin Number: P-2007-0056-Global

Date: 28 Feb 2007

UNIStim Firmware Maintenance Release 0604DAS for
Phase II IP Phones (2001, 2002 & 2004), 0621C3J for IP
Phone 2007, and 0624C3C, 0625C3C and 0627C3C for IP
Phone 1120E, 1140E and 1150E Respectively

R

EVISION HISTORY

Date Revision # Summary of Changes

28-FEB-07 Original bulletin This is the original publication

Introduction

Nortel* is pleased to announce the general availability of a maintenance release of UNIStim
firmware version 0604DAS for the Phase II IP Phone 2001, Phase II IP Phone 2002, and
Phase II IP Phone 2004. Nortel is also pleased to announce the general availability of a
maintenance release of UNIStim firmware version 0621C3J for the IP Phone 2007. In
addition, Nortel is pleased to announce the general availability of maintenance releases of
UNIStim firmware version 0624C3C, 0625C3C and 0627C3C for the IP Phone 1120E, IP
Phone 1140E and IP Phone 1150E respectively.

Nortel recommends an upgrade to these maintenance releases of firmware for all applicable
IP Phones and Call Servers at the earliest convenience. These maintenance releases are
being provided as a no charge update to all customers.

These maintenance releases deliver general quality improvements.

Quality Improvements

The 0604DAS, 0621C3J, 0624C3C, 0625C3C and 0627C3C firmware loads bundle together
numerous resolved issues and closed cases into a maintenance release. In total, over 100
resolved issues have been closed, and over 40 customer cases have been closed in these
new firmware loads. The list of resolved critical issues and the list of closed cases since the
last suite of generally available (GA) firmware loads (0604DAD, 0621C3A, 0624C39,
0625C39 and 0627C39 respectively) are listed below.

Nortel Page 1 of 15

The 0604DAS and 0621C3J maintenance releases for Phase II IP Phones (2001, 2002, and

2004) and IP Phone 2007 respectively fix critical issues since the last suite of GA firmware
loads 0604DAD and 0621C3A respectively) including:

First ARP sent without VLAN ID
Speech distortion due to multiple streams opening
Speech delay improvements
Security icon disappears when performing some test scenarios
Ping or trace route to IP address 255.255.255.255 can suspend the phone
IP Phone does not send RFC2833 digits properly, when digits pressed quickly
Load noise when making call between sets
IP set may not apply Layer 2 QoS correctly
Phone may get stuck displaying only Date and Time and not respond to user input
DHCP recovery may sometimes fail
LLDP improvements
Latency improvements
Issue with DHCP after RUDP retries are exhausted
Sometimes Local Menu is closing by itself
EAP Re-authentication sometime not working if VLAN filter is enabled
Issues with Diagnostic Tools after rebooting the set
Strong noise sometimes heard when making call between two IP Phone 2007 sets
Support AG1000 Redundancy feature
Support 2007 Display Dimming feature
IP set sometimes can’t obtain a DHCP lease
IP Phone sometimes cannot register to MO properly when used with BO

The 0624C3C, 0625C3C and 0627C3C maintenance releases for IP Phones 1120E, 1140E,
and 1150E respectively fix critical issues since the last suite of GA firmware loads
(0624C39, 0625C39 and 0627C39 respectively) including:

1120E & 1140E phones are sometimes resetting
Phone may get stuck displaying only Date and Time and not respond to user input
DHCP recovery may sometimes fail
DHCP process could fail if no valid VLAN-ID provided via DHCP in Auto-VLAN mode
IP set may not apply Layer 2 QoS correctly
11xx series phone may experience problems if Voice VLAN in not accessible

Nortel Page 2 of 15

The 0604DAS, 0621C3J, 0624C3C, 0625C3C and 0627C3C maintenance releases close
the following cases:

Case # Title

041116-62033 Delayed audio with hands free dial

051021-28095 Time and date flickers on the IP Phone

051024-30221 One way audio
051118-59193 Audible side tone
051202-72448 IP Delay
051220-89748 Delay on answering calls using Bluetooth headset
060130-25309 2-second delay in speech cut through
060208-36364 BPDU issue with 3-port switch
060214-41632 ARP frame sent without VLAN ID
060221-49965 Time and date flickers on the IP Phone

060314-73422 Date and time flashing on and off

060324-85528 When DHCP goes out of service IP Phone 11xx sometimes stop working
060412-06470 Audio is choppy during agent greeting
060425-18568 Audio delay on ACD calls
060425-18469 Trouble with keypad
060512-38232 802.1X - re-authentication failure
060530-55929 Delay after pressing Apply & Reset
060609-68064 Date & time flash intermittently
060619-76879 IP Phone failed to connect to SigServer
060621-80832 Feature does not work after lease expires
060623-83068 LLDP issues
060627-86613 Speech path cut-through delayed with SRG50
060627-86980 Delay in cut-through on tandem VTRK
060627-87001 Audio delays
060725-16776 Unable to EES on H.323 trunk calls
060728-20842 Cannot update firmware
060811-41251 Phone contains invalid preset value
060915-80000 Apply & Reset key does works sometimes
060928-94792 Bandwidth issues
061019-18728 IP caching feature missing in config menu
061020-20102 AG1000 intermitted zone paging failure
061027-27675 AG1000 intermitted paging issues
061027-27857 2 way speech when Hands Free denied
061102-33885 IP Phone 2004 disconnects and must be rebooted
061102-33959 Phone will not re-register after loosing connection
061121-53364 German (UMLEGEN) N is cut off
061123-56272 1140E phones are sometimes resetting
061116-49712 1140E phones timing out looking for DHCP
061204-65213 Phone does not tolerate the loss of Ethernet connection
061207-70472 1140E phones are sometime freezing

Nortel Page 3 of 15

Product Advisements

These firmware releases modify the operation of the phone slightly from some earlier
previous versions of firmware in a couple key areas:

Network Loop (Applies to IP Phone 2002, 2004, 2007, 1120E, 1140E)

These firmware releases include a fix to help prevent network loop scenarios from being
introduced into the network, and the resultant network outages that can occur. The network
loop avoidance fix was first introduced in 0604D9H, 0621C2B, 0624C1E and 0625C1E. One
important note when upgrading to 0604DAS, 0621C3J, 0624C3C or 0625C3C from any load
previous to 0604D9H, 0621C2B, 0624C1E or 0625C1E respectively, is that IP Phones that
were inadvertently mis-wired during initial installation will not be allowed to work until the
cabling problem is corrected. This fix is only an issue if the installer, when installing the
Nortel IP Phone 2002, 2004, 2007, 1120E or 1140E, inadvertently connected the network
Ethernet cable to the PC Ethernet port on the back of the phone, instead of connecting it to
the network Ethernet port on the back of the phone. Phase II IP Phones (2002 and 2004)
running firmware previous to 0604D9H, IP Phones 2007 running firmware previous to
0621C2B and IP Phone 1120E and 1140E running firmware previous to 0624C1C and
0625C1C respectively will work when incorrectly connected, but this does introduce the
potential for network degradation. These new firmware loads will safe guard the network by
not allowing phones that are mis-cabled to function. This means that the IP Phones that

are working on a previous release of firmware will stop working if they are not
correctly wired. As a preventative measure to reduce the potential for network degradation,

and to prevent mis-cabled phones from ceasing to work when their firmware is upgraded,
please consider taking the necessary steps to ensure your Nortel IP phones network cables
are plugged into the correct ports on the back of the phone – network cable into the network
Ethernet port, and the PC Ethernet cable (if connecting a PC) to the PC Ethernet port (little
computer icon) on the back of the phone.

Correction to VLAN Access Process (Applies to IP Phone 2002, 2004, 2007, 1120E,
1140E) – may impact current network configurations

The 0604DAS, 0621C3J, 0624C3C and 0625C3C firmware releases continue to support the
changes to the VLAN Access Process that were first introduced in 0604D9H, 0621C2B,
0624C1E or 0625C1E firmware.

When upgrading to 0604DAS, 0621C3J, 0624C3C or 0625C3C from any load previous to
0604D9H, 0621C2B, 0624C1E or 0625C1E respectively, the corrections to the VLAN
access process, might impact current customer network configurations, especially if
something special was done to compensate for the former operation of the phone.

Nortel Page 4 of 15

1) Voice VLAN enabled with the Automatic VLAN Discovery feature – initial DHCP request is
forwarded based on the Data VLAN policy (i.e. untagged if Data VLAN is disabled or tagged
with the Data VLAN ID if Data VLAN is enabled). Subsequent DHCP requests and the
resolution of a Voice VLAN will be as per existing automatic operation.

The potential impact of this change to an installed customer network is:

 If they have a Data VLAN configured
 they have the auto configure VLAN feature enabled, and
 they DO NOT have their DHCP server on the Data VLAN

then the phone running these new firmware images will not register to the call server.
Customers should check that the DHCP server is on the Data VLAN if they've configured a
Data VLAN on their phones.

2) Stripping of egress Data VLAN tag is configurable – VLAN tag stripping can be enabled
or disabled in addition to enabling VLAN support on the phone’s PC port. If VLAN is enabled
on the phone’s PC port (ingress direction), the default will be to strip the tag on the egress
direction. However, this can be manually overridden to disable stripping even if VLAN
tagging (ingress direction) is enabled on the phone’s PC port. Likewise if VLAN is disabled
on the phone’s PC port, the default will be to NOT to strip the tag on the egress direction.
But this again can be overridden to enable stripping even if VLAN is disabled on the phone’s
PC port (ingress direction).

If stripping is disabled, the packet is sent to the phone’s PC port unmodified. If stripping is
enabled, the 802.1q header is removed (assuming one exists) from the packet before
forwarding it out the phone’s PC port

Important Note: While these changes corrects the VLAN access process, the change
might impact current customer network configurations, especially if something special was
done to handle the prior operation of the phone.

For more information on VLAN support in the IP Phones, please refer to the IP Phones
Description, Installation and Operation Document, NTP 553-3001-368.

on the phone, and

One way speech path behind NAT Routers (Applies to IP Phone 2001, 2002, 2004,
2007, 1120E, 1140E, 1150E)

A problem exists that with some NAT routers that causes one way speech path. This
problem is addressed by the application of patch MPLR21030 on the Communication Server
1000 Release 4.5 and 4.0. (Note: IP Phone usage behind NAT routers is not supported with
Communication Server 1000 Release 3.0). The Communication Server 1000 patch is
located in the Meridian PEP library at the www.nortel.com/support

web site.

Nortel Page 5 of 15

Outstanding Known Issues

Although the 0604DAS, 0621C3J, 0624C3C, 0625C3C and 0627C3C firmware releases
greatly improve the overall quality of the IP Phones, these firmware releases still include
some outstanding known issues:

Possible phone lockout if DHCP server is unavailable for extended period and the
phone’s lease time is short (IP Phone 2001, 2002, 2004, 2007, 1120E, 1140E and
1150E)

The IP phone does not tolerate well the denial of DHCP service for an extended period of
time if the phone is provisioned for short lease times. If the DHCP lease time is long and the
DHCP service is reliable, then the phone will not experience this issue. This lease renewal
issue is understood and will be fixed in the next maintenance up-issue.

Backlight Interaction with USB devices (IP Phone 2007, 1120E, 1140E and 1150E)

Some USB devices (i.e. Mice or Keyboards) send regular coordinate update messages to
the phone even when the device is not being used. This can cause the sleep mode for the
backlight to not be properly invoked.

Contrast Adjustments: Local & TPS contrast adjustments are not synchronized (IP
Phone 1120E, 1140E and 1150E)

The IP Phone 1120E, 1140E and 1150E graphical display contrast control can be adjusted
either locally (on the phone) or through the call server (TPS) control. The CS 1000 TPS
does not yet synchronize its contrast setting with the local control. This means if the local
control is used exclusively, then whenever the phone has a power cycle, the TPS contrast
setting is restored and the user may need to adjust contrast again.

The local contrast control on the IP Phone 1120E, 1140E and 1150E is accessed by a
“double press”
in the menu. The TPS contrast control is accessed with a “single press
then selecting “Telephone Options”, then “Contrast Adjustment”.

of the Services key and selecting “1. Preferences”, then “1. Display Settings”

” of the Services key,

Nortel Page 6 of 15

IP Phone Compatibility

These maintenance releases are compatible with the following IP Phones:
PEC Description Firmware file

NTDU90AA16 IP Phone 2001 (Ethergray) with Icon keycaps –

Manufacture Discontinued

NTDU90BA16 IP Phone 2001 (Ethergray) with English Text

label keycaps – Manufacture Discontinued

NTDU90AA70 IP Phone 2001 (Charcoal) with Icon keycaps –

Manufacture Discontinued

NTDU90BA70 IP Phone 2001 (Charcoal) with English Text

label keycaps – Manufacture Discontinued

NTDU90AB70 IP Phone 2001 (Charcoal with Bezel) with Icon

keycaps – Manufacture Discontinued

NTDU90BB70 IP Phone 2001 (Charcoal with Bezel) with

English Text label keycaps – Manufacture
Discontinued

NTDU90AC70E6 IP Phone 2001 (Charcoal with Bezel) with Icon

keycaps (RoHS)

NTDU90BC70E6 IP Phone 2001 (Charcoal with Bezel) with

English Text label keycaps (RoHS)

NTDU90BBGS IP Phone 2001 GSA
NTDU91AA16 IP Phone 2002 (Ethergray) with Icon keycaps –

Manufacture Discontinued

NTDU91BA16 IP Phone 2002 (Ethergray) with English Text

label keycaps – Manufacture Discontinued

NTDU91AA70 IP Phone 2002 (Charcoal) with Icon keycaps –

Manufacture Discontinued

NTDU91BA70 IP Phone 2002 (Charcoal) with English Text

label keycaps – Manufacture Discontinued

NTDU91AB70 IP Phone 2002 (Charcoal with Bezel) with Icon

keycaps – Manufacture Discontinued

NTDU91BB70 IP Phone 2002 (Charcoal with Bezel) with

English Text label keycaps – Manufacture
Discontinued

NTDU91AC70E6 IP Phone 2002 (Charcoal with Bezel) with Icon

keycaps (RoHS)

NTDU91BC70E6 IP Phone 2002 (Charcoal with Bezel) with

English Text label keycaps (RoHS)

NTDU91BBGS IP Phone 2002 GSA

0604DAS.bin
0604DAS.bin

0604DAS.bin
0604DAS.bin
0604DAS.bin
0604DAS.bin

0604DAS.bin
0604DAS.bin
0604DAS.bin

0604DAS.bin
0604DAS.bin
0604DAS.bin
0604DAS.bin
0604DAS.bin
0604DAS.bin

0604DAS.bin
0604DAS.bin
0604DAS.bin

Nortel Page 7 of 15

NTDU92AA16 IP Phone 2004 (Ethergray) with Icon keycaps –

Manufacture Discontinued

NTDU92BA16 IP Phone 2004 (Ethergray) with English Text

label keycaps – Manufacture Discontinued

NTDU92AA70 IP Phone 2004 (Charcoal) with Icon keycaps –

Manufacture Discontinued

NTDU92BA70 IP Phone 2004 (Charcoal) with English Text

label keycaps – Manufacture Discontinued

NTDU92AB70 IP Phone 2004 (Charcoal with Bezel) with Icon

keycaps – Manufacture Discontinued

NTDU92BB70 IP Phone 2004 (Charcoal with Bezel) with

English Text label keycaps – Manufacture
Discontinued

NTDU92AC70E6 IP Phone 2004 (Charcoal with Bezel) with Icon

keycaps (RoHS)

NTDU92BC70E6 IP Phone 2004 (Charcoal with Bezel) with

English Text label keycaps (RoHS)

NTDU91BBGS IP Phone 2004 GSA
NTDU96AB70 IP Phone 2007 (Charcoal with Bezel) –

Manufacture Discontinued

NTDU96AC70E6 IP Phone 2007 (Charcoal with Bezel) (RoHS)
NTYS03AA IP Phone 1120E Graphite with Icon Keycaps –

Manufacture Discontinued

NTYS03BA IP Phone 1120E Graphite with English keycaps

– Manufacture Discontinued

NTYS03AC IP Phone 1120E Graphite with Icon Keycaps
NTYS03BC IP Phone 1120E Graphite with English keycaps
NTYS03ABE6 IP Phone 1120E Graphite with Icon Keycaps

(RoHS) – Manufacture Discontinued

NTYS03BBE6 IP Phone 1120E Graphite with English Keycaps

(RoHS) – Manufacture Discontinued

NTYS03BBGSE6 IP Phone 1120E GSA (RoHS) – Manufacture

Discontinued

NTYS03ACE6 IP Phone 1120E Graphite with Icon Keycaps

(RoHS)

NTYS03BCE6 IP Phone 1120E Graphite with English keycaps

(RoHS)

NTYS03BCGSE6 IP Phone 1120E GSA (RoHS)
NTYS05AA IP Phone 1140E Graphite with Icon Keycaps –

Manufacture Discontinued

0604DAS.bin
0604DAS.bin
0604DAS.bin
0604DAS.bin
0604DAS.bin
0604DAS.bin

0604DAS.bin
0604DAS.bin
0604DAS.bin

0621C3J.bin
0621C3J.bin

0624C3C.bin
0624C3C.bin
0624C3C.bin

0624C3C.bin
0624C3C.bin

0624C3C.bin
0624C3C.bin
0624C3C.bin
0624C3C.bin
0624C3C.bin

0625C3C.bin

Nortel Page 8 of 15

NTYS05BA IP Phone 1140E Graphite with English keycaps

0625C3C.bin

– Manufacture Discontinued
NTYS05AC IP Phone 1140E Graphite with Icon Keycaps 0625C3C.bin
NTYS05BC IP Phone 1140E Graphite with English keycaps 0625C3C.bin
NTYS05ABE6 IP Phone 1140E Graphite with Icon Keycaps

0625C3C.bin

(RoHS) – Manufacture Discontinued
NTYS05BBE6 IP Phone 1140E Graphite with English Keycaps

0625C3C.bin

(RoHS) – Manufacture Discontinued
NTYS05BBGSE6 IP Phone 1140E GSA (RoHS) – Manufacture

0625C3C.bin

Discontinued
NTYS05ACE6 IP Phone 1140E Graphite with Icon Keycaps

0625C3C.bin

(RoHS)
NTYS05BCE6 IP Phone 1140E Graphite with English Keycaps

0625C3C.bin

(RoHS)
NTYS05BCGSE6 IP Phone 1140E GSA (RoHS) 0625C3C.bin
NTYS06AAE6 IP Phone 1150E Graphite with Icon Keycaps

0627C3C.bin

(RoHS)
NTYS06BAE6 IP Phone 1150E Graphite with English Keycaps

0627C3C.bin

(RoHS)

IP Phone 2004 (NTEX00), Phase 1 IP Phone 2002 (NTDU76), and Phase 1 IP Phone 2004
(NTDU82) cannot load these maintenance releases.

Nortel Page 9 of 15

Call Server Compatibility and Requirements

These maintenance releases are compatible with the following Nortel Call Servers:

Call Server Notes / Advisements
CS 1000 4.5

- X21 4.50W

- IP Line 4.50.88 or later

- SS 4.50.88 or later

CS 1000 4.0

- X21 4.00T

- IP Line 4.00.55 or later

- SS 4.00.55 or later

CS1000 3.0

- X21 3.00

- IP Line 3.10.81 or later

- SS 2.11.03 or later

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

The Communication Server 1000 Currency File has been modified to
include these firmware releases. For details on using OTM or Element
Manager to upgrade the IP Phones, refer to NTP 553-3001-365.

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

For Phase II IP Phones, details on using OTM or Element Manager to
upgrade the phones can be found in NTP 553-3001-365.

For IP Phone 2007, 1120E and 1140E a Trivial File Transfer Protocol
(TFTP) Server is required to distribute firmware to IP Phones. The TFTP
Upgrade menu on the IP Phone is used to upgrade the firmware.

The IP Phone 1150E is not supported on this platform.

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

For Phase II IP Phones, details on using OTM or Element Manager to
upgrade the phones can be found in NTP 553-3001-365.

For IP Phone 2007, 1120E and 1140E a Trivial File Transfer Protocol
(TFTP) Server is required to distribute firmware to IP Phones. The TFTP
Upgrade menu on the IP Phone is used to upgrade the firmware.

The IP Phone 1150E is not supported on this platform.

Nortel Page 10 of 15

SRG 200/400 1.0
(BCM 3.7 based)

SRG 200/400 1.5
(BCM 4.0 based)

It is mandatory that SRG 1.0 customers upgrade to SRG200/400 Rls1.5 to
ensure official support for the latest feature and software application support
across the IP Phone portfolio.

Nortel recommends an upgrade to these firmware releases at the earliest
opportunity.

No SRG patches are required to support the Enhanced Firmware Download
feature that allows the IP Phone firmware supported on the SRG 200/400

1.5 to remain in synch with the Communication Server 1000 Main office.
SRG 200/400 1.5 officially extends support for the following set types: IP
Phone 2000 Series Key Expansion Module (KEM)* (in Normal Mode
only), IP Phone 1120E, and IP Phone 1140E.

In addition, if the “Main” is Communication Server 1000 release 4.5, no patch
is necessary on the Communication Server 1000 to upgrade the IP Phone.
But if the “Main” is Communication Server 1000 release 3.0 or 4.0, a
CS1000 patch is required on the “Main” to allow the SRG 50 to upgrade the
IP Phone firmware. The patch is MPLR21148 and is available from the
Meridian PEP library at the

www.nortel.com/support web site.

The IP Phone 1150E is not supported on SRG200/400 Rls1.5

SRG 50 1.0 Nortel recommends an upgrade to these firmware releases at the earliest

opportunity.

The SRG 50 Enhanced Firmware download patch (BCM050.090-SRG) is
required to keep the IP Phone firmware supported on the SRG 50 in synch
with the Communication Server 1000 Main office. This patch will work for all
versions of IP client firmware. The patch will allow you to upgrade the IP
Phone firmware. The SRG patch is entitled BCM050.090-SRG. This patch is
available at the

To officially support the IP Phone 1120E and 1140E a SRG Interim Release
Patch (BCM050.099_BCM50_1.0: BCM050.099-SRG)
50 Rls 1.0 systems. The Interim Release Patch is available on
the www.nortel.com/support

In addition, if the “Main” is Communication Server 1000 release 4.5,
no Communication Server 1000 patch is necessary on the Communication
Server 1000 to upgrade the IP Phones. But if the “Main” is Communication
Server 1000 release 3.0 or 4.0, a Communication Server 1000 patch is
required on the “Main” to allow the SRG 50 to upgrade the IP Phone
firmware. The patch is MPLR21148 and is available from the Meridian PEP
library at the

www.nortel.com/support web site in the SRG 50 1.0 section.

is required for SRG

web site in the SRG 50 section.

www.nortel.com/support web site.

Nortel Page 11 of 15

The IP Phone 1150E is not supported on SRG 50 Rls1.0.

Although not required, it is strongly recommended that SRG 50 1.0
customers upgrade to 2.0 to ensure the latest feature and software
application support across the IP Phone portfolio

SRG 50 2.0 Nortel recommends an upgrade to these firmware releases at the earliest

opportunity.

No SRG 50 patches are required to support the Enhanced Firmware
Download feature that allows the IP Phone firmware supported on the SRG
50 to remain in synch with the CS 1000 Main office. SRG50 2.0 officially
extends support for the following set types:
Expansion Module (KEM)* (in Normal Mode only),
Phone 1140E.

In addition, if the “Main” is Communication Server 1000 release 4.5, no patch
is necessary on the Communication Server 1000 to upgrade the IP Phone.
But if the “Main” is Communication Server 1000 release 3.0 or 4.0, a
Communication Server 1000 patch is required on the “Main” to allow the
SRG 50 to upgrade the IP Phone firmware. The patch is MPLR21148 and is
available from the Meridian PEP library at the
site.

IP Phone 2000 Series Key

IP Phone 1120E, and IP

www.nortel.com/support web

The IP Phone 1150E is not officially supported on BCM50 2.0 and is
therefore supported in normal mode only.

Nortel Page 12 of 15

System Compatibility and Requirements

System Notes / Advisements
Nortel Application

Gateway 1000

Nortel Secure
Multimedia
Controller (SMC) 1.0

These firmware releases continue to provide support to interwork with
Nortel Application Gateway 1000.

The Application Gateway 1000 delivers business applications to the IP
Phones. It is an open, standards-based network platform that supports
simultaneous voice and data services. The Nortel Application Gateway
1000 is used by organizations to deploy and manage multiple applications
across the range of Nortel IP Phones including the 2001, 2002, 2004,
2007, 1120E, 1140E and 1150E.

For more information on the capabilities introduced with Nortel Application
Gateway 1000 please refer to the Product Bulletin P-2006-0034-Global­REV1 and Product Bulletin P-2007-0006-Global

These firmware releases continue to provide support to interwork with
Nortel Secure Multimedia Controller (SMC) 2450.

The SMC 2450 is a purpose-built application firewall, delivering an
integrated inside threat security solution to protect Nortel’s IP phones and
multimedia communication servers. The SMC 2450 creates a “Secure
Multimedia Zone” around the converged infrastructure to protect against
Denial of Service attacks and other security threats, while pre-configured
policy settings simplify deployment and ensure the integrity and availability
of the business critical converged, multimedia infrastructure.

For more information on the capabilities introduced with Nortel SMC 2450
please refer to the SMC 2450 Product bulletin P-2006-0131-Global and the
SMC 2450 Sales and Marketing bulletin SM-2006-0132-Global.

Nortel Page 13 of 15

IP Phone Firmware Upgrade Method (Communication Server Dependent)

Communication Server 1000

The IP Phone 2007, 1120E, 1140E and 1150E supports remote firmware upgrades through
both a TFTP process and a more automated UFTP process direct from the CS 1000
Release 4.5 or later. The method to upgrade the IP Phone 2007, 1120E and 1140E
firmware depends on the call server software.

• Communication Server 1000 Release 4.0 and Succession 1000 Release 3.0
systems must use TFTP

• Communication Server 1000 Release 4.5 or later systems can use UFTP or TFTP

The IP Phone 1150E firmware can use UFTP or TFTP since it is only supported on
Communication Server 1000 Release 4.5 or later.

For more information on TFTP and UFTP firmware upgrade processes, please refer to the
IP Phones Description, Installation and Operation Document, NTP 553-3001-368.

Survivable Remote Gateway (SRG) 200/400 and SRG 50

For information on firmware upgrade processes for the SRG200/400, please refer to the
Main Office Configuration Guide for SRG200/400 Rls1.5, NTP 553-3001-207

For information on firmware upgrade processes for the SRG50, please refer to the Main
Office Configuration Guide for SRG50 Rls 2.0, NTP 553-3001-207.

Firmware Download Instructions

To download the file from the Nortel web site, follow these instructions:

Note: You will need to log in to complete the steps below.

1. Access the www.nortel.com/support web site.

2. Select “Products A-Z” from the “Browse product support” section.

3. Select “I” in the Products A-Z section.

4. For IP Phone 2001 firmware, scroll to “IP Phone 2001” and select “Software”.
Select the “IP Phone 2001/2002/2004 Firmware Release 0604DAS (Phase 2 sets
only)” link and download the file.

5. For IP Phone 2002 firmware, after step 3 scroll to “IP Phone 2002” and select
“Software”. Select the “IP Phone 2001/2002/2004 Firmware Release 0604DAS
(Phase 2 sets only)” link and download the file.

Nortel Page 14 of 15

6. For IP Phone 2004 firmware, after step 3 scroll to “IP Phone 2004” and select
“Software”. Select the “IP Phone 2001/2002/2004 Firmware Release 0604DAS
(Phase 2 sets only)” link and download the file.

7. For IP Phone 2007 firmware, after step 3 scroll to “IP Phone 2007” and select
“Software”. Select the “IP Phone 2007 Firmware Release 0621C3J” link and
download the file.

8. For IP Phone 1120E firmware, after step 3 scroll to “IP Phone 1120E” and select
“Software”. Select the “IP Phone 1120E Firmware Release 0624C3C” link and
download the file.

9. For IP Phone 1140E firmware, after step 3 scroll to “IP Phone 1140E” and select
“Software”. Select the “IP Phone 1140E Firmware Release 0625C3C” link and
download the file.

10. For IP Phone 1150E firmware, after step 3 scroll to “IP Phone 1150E” and select
“Software”. Select the “IP Phone 1150E Firmware Release 0627C3C” link and
download the file.

11. Refer to the applicable NTP for instructions on loading the firmware on the IP
Phones.

For Communication Server 1000 release 4.5, the Currency File has been modified to include
these maintenance releases. For details on using Element Manager to download the
maintenance releases and upgrade the IP Phones, refer to NTP 553-3001-365

*Nortel, the Nortel logo and the Globemark are trademarks of Nortel.
Nortel is a recognized leader in delivering communications capabilities that enhance the

human experience, ignite and power global commerce, and secure and protect the world’s
most critical information. Serving both service provider and enterprise customers, Nortel
delivers innovative technology solutions encompassing end-to-end broadband, Voice over
IP, multimedia services and applications, and wireless broadband designed to help people
solve the world’s greatest challenges. Nortel does business in more than 150 countries. For
more information, visit Nortel on the Web at www.nortel.com

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