Avaya UNIStim Notice

Avaya UNIStim Software Release 5.5 Readme

UNIStim Software Release 5.5 for 1100 / 1200 Series / 2007 IP Deskphones: Read me Document

Avaya is pleased to announce the availability of UNIStim Software Release 5.5 for the 1100 Seri es, 1200 Series, and 2007 IP Deskphones. UNIStim Software Release 5.5 includes support for HTTPS for more secure software downloads to these IP Deskphones, and several quality improvements.

UNIStim Software Release 5.5 is available in the following software versions for the following IP Deskphones:

UNIStim Software Release 5.5

Hardware Model Software

2007 IP Deskphone 0621C8Q

1110 IP Deskphone 0623C8Q 1120E IP Deskphone 0624C8Q 1140E IP Deskphone 0625C8Q 1150E IP Deskphone 0627C8Q 1165E IP Deskphone 0626C8Q

1210 IP Deskphone 062AC8Q

1220 IP Deskphone 062AC8Q

1230 IP Deskphone 062AC8Q

UNIStim Software Release 5.5 for IP Deskphones is available for download from http://support.avaya.com/ “Downloads & Documents’, and then enter the product name “1100 Series IP Deskphones”, or ‘1200 Series IP Deskphones’, or ‘2000 IP Deskphones”. Choose “UNIStim 5.x” from the ‘Choose Release’ pull-down menu and click on “UNIStim Software Release 5.5 for IP Deskphones”.

This release is being provided as a no charge update to all customers. These software loads have not yet been introduced as the default loads for the IP Deskphones shipped from Avaya.

Avaya recommends an upgrade to this release of software for all applicable IP Deskphones and Call Servers at the earliest convenience. This software is compatible with the following Call Server platforms:

• Avaya Communications Server 1000 (CS1000)

• Avaya Business Communications Manager (BCM)

• Avaya Survivable Remote Gateway (SRG)

• Avaya Communication Server 2100 (CS2100)

. Select

See the section on ‘Call Server Compatibility and Requir ements’ later in this document for minimum software and Release requirements.

Important Note: See the Product Advisements in this Readme Document for information on a required patch for Avaya Call Recording before upgrading to UNIStim 5.3 or higher. Also see the new Product Advisement related to earlier UNIStim Software Releases having outdated digital signatures which prevents downloading the phone back to these versions.

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Avaya UNIStim Software Release 5.5 Readme

Enhancements

• HTTPS protocol with TLSv1.0, TLSv1.1 is supported for 1100 Series, 1200 Series, and 2007 IP Deskphones.

HTTPS protocol enables secure downloads of configuration files from a provisioning server or when downloading firmware, certificates, fonts, licenses, etc to the IP Deskphones. UNIStim 5.5 adds support for HTTPS in addition to existing TFTP, FTP or HTTP protocols that are already supported. One of the feature applications is to allow out-of-the-box sets to be securely upgraded to SIP firmware.

The following resources can be provisioned using HTTPS:

o Provisioning data (*.prv files) o Configuration data (*.cfg files) o Firmware loads o Root certificate files o Device certificate files o License files (only for 1120E, 1140E, 1150E, 1165E) o Image files (only for 2007 and 1165E) o Fonts

Quality Improvements

The UNIStim Software Release 5.5 for IP Deskphones continues to improve the overall quality of the IP Deskphone software through the resolution of several Avaya identified work items, and includes several language translation improvements for feature prompts.

IP Deskphone Compatibility

The following Software files contain UNIStim Software Release 5.5 compatible with the following IP Deskphones:

IP Deskphone Compatibility

PEC Description Software File

NTDU96xxxxxx 2007 IP Deskphone 0621C8Q.bin NTYS02xxxxxx 1110 IP Deskphone 0623C8Q.bin NTYS03xxxxxx 1120E IP Deskphone 0624C8Q.bin NTYS05xxxxxx 1140E IP Deskphone 0625C8Q.bin NTYS06xxxxxx 1150E IP Deskphone 0627C8Q.bin NTYS07xxxxxx 1165E IP Deskphone 0626C8Q.bin NTYS18xxxxxx 1210 IP Deskphone 062AC8Q.bin NTYS19xxxxxx 1220 IP Deskphone 062AC8Q.bin NTYS20xxxxxx 1230 IP Deskphone 062AC8Q.bin

Call Server Compatibility and Requirements

UNIStim Software Release 5.5 is compatible with the Avaya Call Servers listed below.

Communication Server 1000

Communication Server 1000 Compatibility and Requirements

Call Server Notes and Advisements

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Release

CS1000 R7.65

Avaya UNIStim Software Release 5.5 Readme

Please see the Product Advisement related to Zero Touch Provisioning.

CS1000 R7.5

CS1000 R7.0

CS 1000 R6.0 R

- IP Line 6.00.18

- SS (Linux App)

6.00.018

CS 1000 R5.5J

- IP Line 5.5.12

- SS 5.5.12

CS1000 R5.00W

Please see the Product Advisement related to Zero Touch Provisioning.

Support for DTLS is available for UNIStim IP Deskphone Software Release 4.0 and above, with Communication Server 1000 (CS1000) Release 6.0, along with the following service updates.

nortel-cs1000-tps-6.00.18.65-07.i386.000 nortel-cs1000-csv-6.00.18.65-04.i386.000 These service updates are available for download from the

website.

Please see the Product Advisement related to Zero Touch Provisioning.

The DTLS and SCR features are not supported on this platform.

http://support.avaya.com/

The 1200 Series IP Deskphones are not supported on this platform.

Survivable Remote Gateway

SRG Compatibility and Requirements

Call Server

Release

SRG 50 R6.0

SRG 50 R5.0

Avaya recommends an upgrade to this UNIStim software release at the earliest opportunity.

No SRG patches are required to support the Enhanced Software Download feature that allows the IP Deskphone software supported on the SRG50 to remain in synch with the Communication Server 1000 Main office.

In addition, if the “Main” Communication Server 1000 is on release 4.5, or later, no patch is necessary on the Communication Server 1000 to upgrade the IP Deskphone.

The 1150E and 1165E IP Deskphones are not supported on the SRG

Business Communication Manager:

BCM Compatibility and Requirements

Call Server

Release

Notes and Advisements

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Avaya UNIStim Software Release 5.5 Readme

BCM 450 R6.0 BCM 50 R6.0 BCM 450 R5.0 BCM 50 R5.0

BCM 200/400 R4.0 BCM 450 R1 BCM 50 R3

UNIStim 5.5 is supported on BCM 6.0 and BCM 5.0

Upgrading the phone’s software is dependent upon a BCM Smart Update (SU) that inclu des the UNIStim software. Avaya will be creating a formal patch for the BCM to add UNIStim

5.5 to the BCM 6.0 and BCM 5.0 software load.

The 1150E and 1165E IP Deskphones are not supported on BCM.

WML browser capability is not supported on BCM.

UNIStim 5.4 will not be supported on these BCM releases, since these BCM releases are no longer supported. The last supported UNIStim version for these BCM systems is UNIStim

5.3 (062xC8J.bin files).

IP Deskphone Software Upgrade Methods (Communication Server Dependent) Upgrading the IP Deskphone software in a Communication Server 1000 environment

The 2007, 1100 Series and 1200 Series IP Deskphones support remote software upgrades through bo th an HTTP/TFTP process and the more automated UFTP process direct from the Communicati on Server 1000. UNIStim Software Release 5.5 adds support for HTTPS.

Note that the 1200 Series IP Deskphones are only supported on Communication Server 1000 rele ase 5.5 or later. Therefore the software can be upgraded by either UFTP or HTTP/TFTP. UNIStim Software Release 5.5 adds support for HTTPS.

Also note that the 1165E IP Deskphone is only supported on Communication Server 1000 release 5.0 or later. Therefore the software can be upgraded by either UFTP or HTTP/TFTP. UNIStim Software Release 5.5 adds support for HTTPS.

For information on the HTTP/TFTP/HTTPS software upgrade process for the Communication Server 1000, please refer to the IP Deskphones Fundamentals for the Communication Server 1000, please refer to the IP Line Fundamentals

, NN43001-368. For information on the UFTP software upgrade process

, NN43100-500.

Upgrading the IP Deskphone software in a Survivable Remote Gateway (SRG) environment

For information on the software upgrade process for the SRG200/400, please refer to the Main Office Configuration Guide for SRG200/400 Rls1.5, 553-3001-207

For information on the software upgrade process for the SRG50, please refer to the Main Office Configuration Guide for SRG50 Rls 2.0, 553-3001-207.

Upgrading the IP Deskphone software in a Business Communication Manager (BCM) environment

Upgrading the IP Deskphone’s software is dependent upon a BCM system patch that includes the UNIStim software. This is applicable to all BCM platforms. BCM system patches will be delivered initially as atomic patches that are individually installable. These patches will be rolled up into a monthly Smart Update (SU) which includes all atomic patch content since the previous SU.

Patches and Smart Updates are posted for partner access at the http://support.avaya.com “Downloads”, and search for BCM product to find the Smart Update for the appropriate BCM platform.

/ website under

System Compatibility and Requirements

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System Notes and Advisements

Avaya (formerly Nortel) Contact Recording and Quality Monitoring (CRQM) 7.0

Avaya UNIStim Software Release 5.5 Readme

System Compatibility and Requirements

The Secure Call Recording feature in UNIStim Software Release 4.0 and greater inter works with Avaya (formerly Nortel) Contact Recording and Quality Monitoring release 7.0.

For additional information on Avaya CRQM solution and its support for Secure Call Recording, please refer to the CRQM 7.0 Planning, Installation and Administration Guide

IMPORTANT NOTE: If a customer is using secure call recording with Avaya Call Recorder (ACR) then they should not upgrade to UNIStim 5.3 or higher until an ACR patch (101055) is available and the functionality is enabled by updating a specific entry in the ACR 10.1 properties file. Note the 101055 patch for ACR10.1 is Generally Available, however, the default operation with this patch applied is to NOT enable the new functionality. Therefore if a customer site is using UNIStim

5.3 (or higher) and secure call recording, then a specific entry needs to be added into the ACR

10.1 properties file which enables the new functionality. The specific string that needs to be entered will be published once system level regression testing is completed, expected later this month. At that time, this Product Bulletin will be updated.

Another alternative if the customer prefers to use UNIStim 5.3 or higer is to switch to non-secure call recording mode.

, NN44480-300

Avaya (formerly Nortel) VPN Router (NVR) 8.00 or greater

Avaya (formerly Nortel) VPN Gateway (NVG)

8.0.1 or greater

Nortel Application Gateway 2000 6.3 and higher

Secure Multimedia Controller (SMC)

1.0

The UNIStim VPN Client (UVC) feature in UNIStim Software Release 4.0 and greater interworks with Avaya (formerly Nortel) VPN Routers running release 8.00 and greater

The UNIStim VPN Client (UVC) feature in UNIStim Software Release 4.1 interworks with Avaya (formerly Nortel) VPN Gateways running release 8.0.1 and greater

This software release provides support to interwork with Nortel Application Gateway 2000 (AG2000) release 6.3

The AG2000 does not support the 1150E IP Deskphone or 1165E IP Deskphone.

This software release continues to provide support to interwork with the Secure Multimedia Controller (SMC) 2450.

Product Advisements

The following is a list of advisements associated with UNIStim Software Release 5.5. Some advisements remain from previous releases of software, whereas other advisements reflect newly observed or changed behavior introduced with UNIStim Software Release 5.5. Advisements that are new to UNIStim Software Release 5.5 or have changed since previous releases of UNIStim software are prefixed with “NEW”.

IMPORTANT NOTE for customers using Avaya Secure Call Recording and IP Deskphones.

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Avaya UNIStim Software Release 5.5 Readme

If a customer is using secure call recording with Avaya Call Recorder (ACR) then they should not upgrade to UNIStim 5.3 or higher until an ACR patch (101055) is available and the functionality is e nabled by updating a specific entry in the ACR 10.1 properties file. Note the 101055 patch for ACR10.1 is Generally Available, however, the default operation with this patch applied is to NOT enable the new functionality. Therefore if a customer site is using UNIStim 5.3 or higher and secure call recording, then a specific entry needs to be added into the ACR 10.1 properties file which enables the new functionality. The specific string that needs to be entered will be published once system level regression testing is completed, expected later this month. At that time, this Product Bulletin will be updated.

Another alternative if the customer prefers to use UNIStim 5.3 or higher is to switch to non-secure call recording mode.

IMPORTANT NOTE for customers still using earlier UNIStim Software Releases related to expired digital signatures.

Earlier UNIStim Software Releases including UNIStim Software releases 4.2, 4.3, and 5.0 have expired digital signatures that prevent successful downgrade of the IP Deskphones’ software to those loads. If a software downgrade to these loads is attempted the error message ‘FW authentication failure’ will appear, and the phone will not accept the downgrade. All Software loads can absolutely be upgraded to UNIStim Release 5.5. UNIStim Software Releases since 5.1 have included digital signatures with a 10 year duration.

Important: Product Advisement for customers who previously upgraded to UNIStim 5.0 using the workaround related to Zero Touch Provisioning and have not yet upgraded to UNIStim 5.1 or 5.2:

For customers who previously upgraded to UNIStim 5.0 and used the recommended workaround detailed in the UNIStim 5.0 Readme Product Bulletin, related to pre-configured REG entries, this workaround needs to be removed to successfully upgrade to UNIStim 5.1 or later (including UNIStim 5.2, 5.3, 5.4, and 5.5). That is, customers who have pre-configured REG entries, (which includes the MAC address, the TN, and Node) within the provisioning fil e to enable Zero Touch for the IP Deskphones, were previously advised of a problem that could occur related to parsing of the REG entry which prevented the IP Deskphones from coming up as expected. The recommended workaround for customers upgrading to UNIStim 5.0 was to add a comma before the semi-colon of the REG entry within the provisioning file. As noted in the UNIStim 5.0 Readme Product Bulletin, this issue is now fully addressed in this UNIStim 5.1 and higher software maintenance releases, and customers who applied the workaround will need to remove the comma to successfully upgrade to UNIStim 5.1 or later software release (including UNIStim 5.2, 5.3, 5.4, and 5.5).

PUSH/WML not supported on the 2007 IP Deskphone when Hidden mode is enabled

The 2007 IP Deskphone does not support Push messaging including Audio Push when Hidden mod e is ena bled. This is documented in the NTP NN43001-368.

Home page is not loaded automatically after authentication credentials are entered

If the first use of the WML browser is to load the home page and the user is prompted for authentication credentials, the home page will not be automatically displayed after successfully entering the credentials. The user must press the Home softkey to display the homepage.

Red LED does not flash on incoming call if Audio Push is being received at the same time

On the 1110 and 1200 Series IP Deskphones, if an Audio Push is active when there is an incoming call, the red Call Alerting LED will not flash to indicate there is an incoming call.

SRTP PSK issue on BCM

An issue related to Private Shared Key (PSK) exchange via SRTP and payload type 120 has been observed with BCM which can result in poor voice quality. In the scenario, when the BCM50 receives the RTP packet with payloa d type 120, the BCM begins to send ‘Play DTMF’ UNIStim messages continuously in the same stream ID as in the Open Audio stream message, and the DTMF tones are transmitted to the far-end phone. When the number of RTP packets with payload type 120 becomes too large, the call quality is degra ded. The current workaround for this issue is to configure a different Payload ID for SRTP PSK, or to disable SRTP PSK.

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