Avaya Unfied Messaging Installation and Maintenance Manual

CallPilot

Unified Messaging

Part No. P0945074 03

Installation and Maintenance Guide

CallPilot Unified Messaging Installation and Maintenance Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full respo nsibili ty for t heir ap plications of an y produ cts spe cified i n this docu ment. T he informa tion in this document is propr ietary to Nortel Networks NA Inc.

The software described in this document is furnished under a license agreement and may be used only in accordance with th e terms of that license. The software license agreement is included in this document.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS -DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

P0945074 03

Chapter 1

Requirements for installing Unified Messaging . . . . . . . . . . . . . . . . . . . . . . 7

About CallPilot Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Supported Integrated clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Supported Internet Mail clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Voice format for Business Communications Manager 2.5 . . . . . . . . . . . . . . . . . . . . 8

Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2

Configuring your system for Unified Messaging . . . . . . . . . . . . . . . . . . . . 11

Before you install Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Configuring IMAP/LDAP/SMTP servers for Unified Messaging . . . . . . . . . . . . . . . . . . 12

Configuring environments without a DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring Unified Messaging with IP address only . . . . . . . . . . . . . . . . . . . . . . 13

Optional hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Unified Messaging and data network security . . . . . . . . . . . . . . . . . . . . . . . . 11

IMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 3

Installing and configuring Unified Messaging . . . . . . . . . . . . . . . . . . . . . . 15

Installation information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Fax requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Uninstalling an earlier version of Unified Messaging . . . . . . . . . . . . . . . . . . . . . . 16

If you are Installing Unified Messaging for Outlook and GroupWise . . . . . . . . . . . 16

Installing Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting the default email client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring Outlook 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Outlook 2002 as an Internet mail client . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuring Novell GroupWise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing the CallPilot Message Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring GroupWise for Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring Lotus Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Updating the Mail database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Updating the database automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Updating the database manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

CallPilot Unified Messaging Installation and Maintenance Guide

4 Contents

Configuring Internet Mail clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configuring Outlook Express or Outlook in Internet Mail mode . . . . . . . . . . . . . . . . . . 33

Configuring Netscape Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configuring Eudora Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Chapter 4

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Setting up the CallPilot Address Book on the Lotus Notes server . . . . . . . . . . . . 30

Setting up the CallPilot Address Book Automatic update . . . . . . . . . . . . . . . . . . . 32

Configuring an IMAP account on Outlook or Outlook Express . . . . . . . . . . . . . . . 33

Configuring an LDAP directory service for Outlook Express or Outlook . . . . . . . . 35

Configuring special settings for Outlook Express or Outlook in Internet Mail mode 36

Testing the Outlook Express or Outlook in Internet Mail mode IMAP account . . . 36

Configuring an IMAP account on Netscape Messenger . . . . . . . . . . . . . . . . . . . . 37

Configuring an LDAP directory service for Netscape Messenger . . . . . . . . . . . . . 39

Testing the Netscape Messenger IMAP account . . . . . . . . . . . . . . . . . . . . . . . . . 39

Configuring an IMAP account on Eudora Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Configuring an LDAP directory service for Eudora Pro . . . . . . . . . . . . . . . . . . . . . 42

Testing the Eudora Pro IMAP account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Troubleshooting during installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Microsoft Outlook default mail client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Image Viewer is not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

No authorization to perform this operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Troubleshooting log on problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Invalid credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

CallPilot Logon Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Troubleshooting Outlook 2002 problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Accessing CallPilot support tools in Outlook 2002 . . . . . . . . . . . . . . . . . . . . . . . . 48

Troubleshooting Lotus Notes log on problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Subscribers cannot see CallPilot Unified Messaging . . . . . . . . . . . . . . . . . . . 49

Replacing the Mail database design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

No entries in CallPilot Personal Name and Address Book . . . . . . . . . . . . . . . 50

The dynamic link library nNOTES.dll could not be found in the specified path 50

You download the CallPilot address book and 0 entries are found . . . . . . . . . 50

Troubleshooting after logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

The CallPilot address book is empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

The subscriber has message access problems . . . . . . . . . . . . . . . . . . . . . . . 51

The subscriber has problems sending messages . . . . . . . . . . . . . . . . . . . . . 51

The subscriber cannot send messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

The subscriber cannot send a CallPilot message . . . . . . . . . . . . . . . . . . . . . 52

Non-delivery notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

"Unknown" appears in the Sender field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

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Contents 5

The subscriber has problems with faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

The subscriber has problems with fax reception . . . . . . . . . . . . . . . . . . . . . . 54

The subscriber has problems with receiving replies . . . . . . . . . . . . . . . . . . . . 54

Deleted messages remain in the subscriber’s mailbox . . . . . . . . . . . . . . . . . . 55

The subscriber cannot delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Messages no longer on server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Voice message does not play on telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 55

The Message Waiting Indicator is active but there is no new message . . . . . 56

Accessing Unified Messaging online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

To access online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Unified Messaging Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Resetting the CallPilot message store for Microsoft Exchange or Outlook . . . . . . 57

CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

CP Trace settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

CallPilot Unified Messaging Installation and Maintenance Guide

6 Contents

P0945074 03

Chapter 1 Requirements for installing Unified Messaging

About CallPilot Unified Messaging

CallPilot Unified Messaging is a multimedia messaging application. Unified Messaging works with email clients to provide a single graphical interface for email messages and CallPilot voice, fax and text and messages.

This guide tells a System Administrator how to install, configure and troubleshoot CallPilot on a Business Communications Manager 2.5 system and on subscribers’ computers.

You can install CallPilot on subscribers’ computers, or subscribers can perform some configuration and troubleshooting tasks under your guidance.

Hardware requirements

The following list cont ains both the mi nimum and recommended har dware that Unifie d Messaging software needs for operation.

• IBM PC or compatible: — minimum Pentium/586 or faster system with 16 Mbytes of RAM minimum; 32 Mbytes

recommended

• Monitor: — 16-color VGA 640 x 480 capability minimum; 256-color SVGA 800 x 600 capability

recommended

• Disk drive: — 15 Mbytes of free space

• CD-ROM drive

• Windows-compatible mouse and keyboard

• LAN connection to Business Communications Manager 2.5. Subscribers can access their CallPilot messages over the LAN via ISDN, ADSL, dial-up modem or ethernet.

Optional hardware

• a sound card and a set of speakers for playing messages on a computer

• a microphone for recording messages on a computer

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8 Chapter 1 Requirements for installing Unified Messaging

Software requirements

Supported Integrated clients

Integrated clients run with a corporate email server. You can use Unified Messaging with one or more of these clients:

• Microsoft Exchange 5.0

• Microsoft Outlook 97, version 8.0

• Microsoft Outlook 2000 with Outlook SP 1

• Microsoft Outlook 98 in corporate mode

• Microsoft Outlook 2002/XP

• Novell GroupWise 5.5 and 6.0

• Lotus Notes 5.0

Supported Internet Mail clients

You can use Unified Messaging with these IMAP Internet clients:

• Microsoft Outlook Express 5.0, 5.5 and 6.0

• Microsoft Outlook 98 or 2000 in Internet mail mode, and Outlook 2002 with Outlook SP 1

• Microsoft Outlook XP in Internet Mail mode

• Netscape Messenger 4.5, 4.6 and 4.77

• Qualcomm Eudora Pro Comm Center 5.0.X

Voice format for Business Communications Manager 2.5

Business Communicati ons Manager 2.5 uses the G711 format t o record and store voice mess age s. Since the Unified Messaging player records and pl ays messages in WAV format, Business Communications Manager 2.5 messages must be converted to WAV before playing, and composed messages must be converted to G711 to be stored on the Business Communications Manager 2.5. This decoding and encoding is done on the desktop client.

Where to get help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website:

http://www.nortelnetworks.com/itas/

email:

naitas@nortelnetworks.com

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

Chapter 1 Requirements for installing Unified Messaging 9

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:

00800 800 89009 or 33 4 9296 1341

Fax:

33 49296 1598

email:

emeahelp@nortelnetworks.com

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777

email:

csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone:

+61 388664627

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10 Chapter 1 Requirements for installing Unified Messaging

Fax:

+61 388664644

email:

asia_support@nortelnetworks.com

P0945074 03

Chapter 2 Configuring your system for Unified Messaging

Before you install Unified Messaging

Before using Unified Messaging:

• In Unified Manager, enable the Unifie d Messaging sof tware authori zation code and optional ly the Fax keycode. For information on enabling on enabling software authorization codes, refer to the CallPilot Manager Set Up and Operation Guide.

• In CallPilot Manager, ensure that the number of Maximum Outcalling Channels is enough to accommodate the expected CallPilot telephone player usage. This value governs the number of simultaneous channels used for outcalling. For information on setting the outcalling channels, refer to the CallPilot Manager Set Up and Operation Guide.

• In CallPilot Manager, ensure that you have selected the Daylight Savings Time setting in System Properties during daylight savings time, and that the Daylight Savings Time setting is not selected when it is not daylight savings time. This value ensures that Unified Messaging messages have the correct time stamp. For more information refe r to the CallPilot Manager Set Up and Operation Guide.

Unified Messaging and data network security

Due to the complexity and diversity of network configurations, this guide does not cover data network security issues. Discuss security issues with a security specialist or data network administrator.

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12 Chapter 2 Configuring your system for Unified Messaging

Configuring IMAP/LDAP/SMTP servers for Unified Messaging

CallPilot supports IMAP/LDAP protocols, which let Unified Messaging subscribers access their CallPilot mailboxes using Microsoft Exchange, Microsoft Outlook, Lotus Notes, Novell GroupWise, and selected third-party Internet mail clients: Microsoft Outlook Express, Microsoft Outlook, Netscape Messenger, and Qualcomm Eudora Pro.

Each type of desktop client is configured and used slightly differently. To configure a specific desktop client, refer to “Installing and configuring Unified Messaging” on page 15.

Although you individually con figure the desktop clie nts, you confi gure Business Communications Manager 2.5 the same way for all the desktop clients it supports. Follow the instructions in this chapter to configure the IMAP/LDAP/ SMTP servers .

IMAP

Internet Message Acc ess Pro tocol (IMAP) lets a clie nt acce ss and u se ele ctroni c mail me ssages on a server. These messages are always stored on Business Communications Manager 2.5.

IMAP lets subscribers check for messages from any location with an Internet connection. IMAP also lets subscribers access messages from multiple locations. IMAP is a method of accessing electronic mail or bu lleti n boar d mess ages th at are kept on a share d mail se rver. I MAP let s a cli ent email program access remote messa ge stores as if they were local . For example, e mail st ored on an IMAP server can be ac cessed f rom a computer a t home, a work station at the of fice, an d a noteboo k computer while traveling, without the need to transfer messages or files between these computers.

LDAP

Lightweight Directory Access Protocol (LDAP) is a set of protocols for accessing information directories. LDAP supports TCP/IP, which is necessar y for any typ e of Inter net acc ess. LDAP lets a client search for and use information entries on a directory server, such as the Business Communications Manager 2.5. For example, a typical entry in the CallPilot directory contains attributes of a subscriber such as name, telephone number, and CallPilot mail address. Internet clients can use LDAP to query address book information from the CallPilot directory, perform address resolution, or search for specific subscribers (if this functionality is implemented by the Internet client).

SMTP

Simple Mail Transfer Protocol (SMTP) is a protocol for sendi ng emai l messages between servers. Most email systems that send mail over the Internet use SMTP to send messages from one server to another. These messages can then be retrieved with an email client using IMAP. SMTP is also generally u sed to send messages from a mail clien t to a mail server. This is why you must sp ecify both the IMAP server and the SMTP server when you configure your email application.

Since Voice Profile for Internet Mail (VPIM) Networking also uses SMTP, you do much of the configuration for IMAP in the same places you set up VPIM Networking.

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Chapter 2 Configuring your system for Unified Messaging 13

Configuring environments without a DNS

The Domain Name System (DNS) is an Internet servi ce that translates domain names into IP addresses. Because domai n name s are alphabe tic, the y are e asier for s ubsc ribers t o remembe r. The Internet is based on IP addresses. Every time you use a domain name, therefore, a DNS must translate the name into the corresponding IP address. For example, the domain name www.example.com can translate to 198.105.232.4.

The DNS is, in fact, its own network. If one DNS server does not know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.

Unified Messaging uses Domain Name resolution, which is provided by a DNS. If your network does not have a DNS, then you must configure Unified Messaging to use IP addresses.

Configuring Unified Messaging with IP address only

If you do not use DNS to resolve domain names, configure the Business Communications Manager 2.5 system and client computers to use an IP address only:

1 Ensure no DNS servers are currently configured. 2 Enter the host name on the Business Communications Manager 2.5 system. 3 Configure computers r unning Unified Messaging with the IP address of the Business

Communications Manager 2.5 system.

To ensure no DNS servers are currently configured

1 Start Unified Manager. 2 From the Services menu choose DNS. 3 Ensure that the Primary (& Sec.) Server IP Addr field is empty. I f it is not, dele te any en tries

and press the Enter button to save your changes.

To enter a Host Name on the Business Communications Manager

2.5 system

1 Start Unified Manager. 2 Choose System from the list box. 3 In the System Name box enter a system name.

A system name can be any name (for example, myCompany).

4 Press the Enter button to save your new system name

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14 Chapter 2 Configuring your system for Unified Messaging

To configure access to the Business Communications Manager

2.5 system on a subscriber computer

On each subscriber computer:

1 Start Unified Messaging for the first time on the client computer.|

The Unified Messaging Logon page appears.

2 In the Server box type the IP address. 3 In the Password and Mailbox boxes, enter the subscriber’s password and mailbox numbers.

The email client opens.

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Chapter 3 Installing and configuring Unified Messaging

It takes approximately 10 minutes to install Unified Messaging. Depending on the subscribers’ expertise, you can ask them to install CallPilot on their computer.

Installation information

Before you in stall CallPi lot on a subscriber’s computer:

• Make sure the subscriber’s computer has the correct hardware and software requirements. Refer to “Hardware requirements” on page 7 and “Software requirements” on page 8.

• If the subscriber has version 1.06 or earlier of Unified Messaging, you must uninstall the

earlier version before you do the installation procedure. Refer to “Uninstalling an earlier version of Unified Messaging” on page 16.

• Ensure that the microphones, speakers, and sound cards that are connected to the subscriber’s computer are configured. Refer to the manufacturer’s documentation.

• If the subscriber wants to send or receive faxes on their computer, that they have Imaging for Windows inst alled. Refer to “Fax requirements” on page 16.

• Have this information available: — the fully qualified domain name (FQDN) of the Business Communications Manager 2.5

system, or the IP address, if you do not have a DNS

— the SMTP/VPIM prefix of the Business Communications Manager 2.5. If you use

Message Networking, include this prefix.

— the subscriber’s mailbox number

Note: I f the subscrib er uses Novell Grou pWise they must have Wind ows Messaging 4.0 installed on their comp uter. This is normally the case when Windows is installed on a computer. However, if Windows Messaging 4.0 is not installed, the GroupWise installation gives you these options:

• Install the complete Windows Messaging system.

• Leave Windows Messaging as is.

Install the Comple te Windows Messag ing system even if Windo ws Messagi ng is already installed. This ens ures th at the Group Wise opti on is a vaila ble during Unif ied Me ssagi ng installation.

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16 Chapter 3 Installing and configuring Unified Messaging

Fax requirements

If subscribers intend to send and receive faxes on their computer, they must have Imaging for Windows inst alled.

To check whether Imaging for Windows is installed

1 Click the Windows Start button, point to Programs, point to Accessories and click Imaging.

The Imaging for Windows window appears.

Uninstalling an earlier version of Unified Messaging

If the subscriber has Unified Messaging 1.06 or earlier on their computer, uninstall it before you do the installation procedure.

To uninstall Unified Messaging 1.06 or earlier

1 Quit any open applications, including the CallPilot installation program.

If you use Microsoft Exchange or Microsoft Outlook, it can take an additional minute or two for the mail services to shut down.

2 Click the Windows Start button, point to Programs, point to Nortel Networks CallPilot

Unified Messaging and click Uninstall CallPilot Unified Messaging for the specific email

client. The Uninstall window appears.

3 Click the Uninstall NOW! button. 4 If a message appears that asks i f you want to de lete any fi les b eginni ng with the l ette rs nb, nm,

or ns, click the Yes button.

5 If you are uninstalling Unified Messaging for Lotus Notes, you must enter your Lotus Notes

password before the uninstall process continues.

If you are Installing Unified Messaging for Outlook and GroupWise

If you want to i nstall Unified Mess aging for both Micr osoft Out look and No vell Group Wise on the same computer, you must install each client separately.

1 The first time you install Unified Messaging, select the Exchange/Outlook email client only,

and when you reach the Additional Options screen, make sure you select the Update default mail profile option.

2 Install Unified Messaging a second time, and this time select the Novell GroupWise email

client only. When you reach the Additional Options screen, make sure you select the Update default mail profile option.

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Chapter 3 Installing and configuring Unified Messaging 17

Installing Unified Messaging

You install Unified Messaging from the Business Communications Manager 2.5 Unified Manager.

To install Unified Messaging

1 On the subscriber’s computer, close any open Windows applications. 2 Point the web browser to the URL

http://<IP address>:6800 where <IP address> is the IP address of Business Communications Manager 2.5. The Business Communications Manager 2.5 Unified Manager screen appears.

3 Click the Install Clients button.

The Download Desktop Applications screen appears.

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18 Chapter 3 Installing and configuring Unified Messaging

4 In the left frame, click the CallPilot Unified Messaging link.

5 Click the Download Unified Messaging button.

The File Download dialog box appears.

6 Select Run this program from its current location and click the OK button.

Unified Messaging downloads to the subscriber’s computer.

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Chapter 3 Installing and configuring Unified Messaging 19

7 On the subscriber’s desktop, click the Desktop Messaging.exe icon.

The setup program starts and the Welcome window appears.

8 Click the Next button.

The Select Type of E-Mail Client screen appears.

9 Select the check boxes for the email clients that you use.

Internet Mail clients include Microsoft Outlook Express, Microsoft Outlook in Internet mail mode, Netscape Messenger, and Qualcomm Eudora Pro.

Note: If you want to install Outlook and GroupWise on the same computer, you must follow the procedure “If you are Installing Unified Messaging for Outlook and

GroupWise” on page 16.

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