Avaya 9650, one-X 9650C Quick Reference

Application Buttons, Navigation, and Softkeys

The display screen has three visible application lines that you use to view and manage your calls,
your contacts, your call log, and your options and settings.

• Press the Phone button to view your calls.

• Press the Contacts button to view your Contacts list.

• Press the Call Log button to see a list of your most recent incoming and outgoing calls.

At any time, one of the application lines is highlighted - with white text on a black background. This is
the selected line. Use the Up and Down arrows on the navigation keys to select a line by scrolling to
it.

The four softkey labels at the bottom of the screen go with the softkeys directly below the screen.
They show the available actions for the selected line. Pressing a softkey carries out the action
shown on the softkey label.

The OK button is another shortcut that carries out the default action on the selected line. For
example, when you select (highlight) an entry in your Contacts list, pressing OK places a call to
that person.

Aux Buttons

Your phone has two rows of extra, auxiliary buttons, or “Aux buttons” below the softkeys. You can
use the Aux buttons for call management, speed dial buttons, or features. The Aux buttons go with
the “Aux button labels” on the bottom two rows of the screen. The Aux button labels show the
function of each of the Aux buttons.

There are two sets, or pages, of Aux buttons. Use the Aux Shift button, located to the right of the
Aux button labels, to switch between the two pages of Aux buttons.

The particular features available on your Aux buttons depend on how your system administrator
has set up your phone. For example, in addition to bridged extensions on your Aux buttons, your
administrator may also assign frequently-used features like Send All Calls, Directory/Next/Make
Call, or Call Forwarding to Aux buttons.

Each Aux button has an LED, which is illuminated if a call appearance or feature assigned to that
button is active. The Aux Shift button also has an LED, which is illuminated if there is a call on
one of the Aux buttons on the alternate, "hidden" page.

Aux Buttons and Bridged Lines

You can use the Aux buttons to monitor and manage extensions other than your own. Other people's
extensions that you manage from your phone are called bridged lines. If an Aux button is associated
with a bridged line, you can press the Aux button to select it as you would with a regular call
appearance.

Whenever you need to access a bridged line just press the corresponding Aux button.

• If a line is on Hold, pressing the Aux button resumes the call.

• If a line is ringing, pressing the Aux button answers the call.

• If your boss or someone else for whom you have a bridged extension is on the line (Aux button
LED is lighted), you can press that Aux button to join the call. For example, when the bridged
extension is in use, and you get an incoming call to that same line, you can conference the
caller into the existing call.

The icon on the Aux button label for a bridged call appearance shows the status of that call
appearance. An idle call icon means that there is no current call on that line. An in-use bridged call
icon means that the owner of the line is using it.

Use the Aux button for anything you need to do with a bridged line - to answer a call, to resume a
call on hold, or to join an existing call. Use the Aux button LED and the icon on the Aux button
label to view the status of a bridged line.

Using the Phone Button to Get to Your Own Lines

If a bridged call appearance is selected, press the Phone button to display your own lines. This is
useful whenever you are viewing a bridged line and need to get to your own line, for example, to
answer an incoming call on it.

Answering and making a call

Answering a Call

Answer an incoming call in one of the following ways:

• If you are not on another call, lift the handset, or press the line button next to the incoming
call, or press Speaker to answer using the speakerphone, or press Headset to answer using
the headset.

• If you are on another call and the telephone does not automatically display the incoming call,
from the Phone screen scroll to the line with the incoming call and press Answer or OK. If
you are on another call and the telephone does automatically display the incoming call, you
can press Ans Hold to automatically put the first call on Hold when you answer the new call.
Alternately, you can press Ans Drop to automatically drop the first call when you answer the
new call.

Answering a Call to a Bridged Extension

If an Aux button flashes, press that button or press the Answer softkey.

Making a Call

1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available
line. If you have more than three call appearances, for example, if you use bridged
appearances to monitor another extension, use the Aux buttons to get to the line you want.

2. Dial the number you want to call.

Using voice dialing

1. Press Contacts.

2. If Voice dialing is enabled, a Voice softkey displays. If no tone is generated or if no check
mark appears next to the Voice softkey, press Voice.

3. Within a few seconds or as soon as you hear the tone, say the name of the person you want to
call.

Transferring a Call

1. From the Phone screen, select the line you want to transfer.If the line you want is not already
highlighted, select the call you want to transfer by pressing the line button or Aux button or
by scrolling to the call.

2. Press Transfer or OK .

3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the Call Log list.

4. If unattended transfers have been administered, you can hang up now if you do not want to
announce the call. Otherwise, press Complete or OK to transfer the call.

Conference Calls

Setting up a conference call

1. From the Phone screen, select your active call.

2. Press Conf.

3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the Call Log list.

4. When the person answers, press Join or OK to add the person to the existing call.

5. Press Add and repeat these steps to add another person to the conference call.

6. Press Drop at any time to drop the last person added to the conference call.

Adding a person on hold to a conference call

1. From the Phone screen, select your active call. If it is not highlighted, press the line button or
Aux button or scroll to it.

2. Press Conf, or Add if you are already in a conference.

3. Select the call on hold that you want to add to the conference.

4. Press Resume or the line button or the Aux button or OK to take the call off hold.

5. Press Join to add the person to the conference call.

Dropping a person from a conference call

1. From the Phone screen, select your active call.

2. Press More then Details.

3. Select the person you want to drop.

4. Press Drop.

Contacts

You can save up to 250 names and up to 3 telephone numbers per name. You can call a contact
by speaking the contact name. You can also import or export a Contact list using a USB device.

Calling a person from the Contacts list

1. Press the Contacts button.

2. Select the person or primary number you want to call. To call a non-primary number, select
the person, press Details, then select the desired number.

3. Press Call or OK.

Adding a new contact

1. Press Contacts.

2. Press New if this is your first contact list entry, or press More then New if you already have
entries in your contact list.

3. Enter the name using the dialpad.

4. Select the next field.

5. Enter the telephone number and press Primary if applicable. The primary number is the one
that will always display without having to go into contact details.

6. Select the next field.

7. Select the type of number entered (general,work, mobile, home).

8. If you have another number for this contact, scroll down and repeat Steps 5 - 7. You can
add up to two additional numbers for this contact, but you can designate only one number as
primary.

9. Press Save or OK.

Call Log

Calling a person from the call log

1. Press the Call Log button.

2. Select the person or number you want to call.

3. Press the Call softkey or the OK button. Depending on administration, returning a Missed
Call may result in that Call Log entry being deleted when the calls goes through.

Adding an entry from the call log to your Contacts list

1. Press Call Log.

2. Select the number you want to add to your Contacts list.

3. Press +Contact.

4. Edit the name and telephone number, if necessary.

5. Press Save.

Avaya Menu

You can use the Avaya Menu to adjust and customize options and settings for your telephone,
access additional Web-based applications, get information about your phone and network settings,
and log out. When you press the Avaya Menu button, you see the following menus, depending on
how your administrator has set up your system and on the applications available to you:

Sample Menu 1 Sample Menu 2 Sample Menu 3

> Options & Settings

> Browser

> Network Information

> Guest Login

> Log Out

> About Avaya one-X

> My Pictures

> Your 1st Web

Application

> Phone Settings

> Log Out

> About Avaya one-X

> My Pictures

> Call Settings

> Application Settings

> Screen & Sound

> Advanced Options

> Network Information

> My Pictures

Options & Settings or Phone Settings, if your menu is customized, lets you change your call settings,
personalize button labels, adjust brightness and contrast, select your ringing pattern, and more.

The Browser menu contains additional web-based applications. (If no web applications are
available for your phone, the Browser menu is not shown.)

Network Information shows a summary of network-related parameters for your phone.

About Avaya one-X provides the release number of your telephone software.

Guest Login lets you log in to a phone to which you are not normally assigned, to access your own
contacts and features.

Log Out lets you sign off the phone, to protect your settings or to allow another user to log in. Log
out does not display unless your phone (and any associated button module) is in an idle state.

My Pictures lets you use pictures from a USB device as your telephone screensaver.

For More Information

Go to www.avaya.com/support for latest support information, including user guide, administrator
guide, installation and maintenance guide, interactive document, and software downloads.

16-601693

Issue 4

February 2009

Comcode

700427644