Avaya 9608, one-X 9608, one-X 9611G User Manual
Avaya one-X® Deskphone H.323 9608 and
9611G User Guide
Release 6.2
16-603593
Issue 4
June 2012
©
2012 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
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Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
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accompanying or applicable to the Software (“Shrinkwrap License”).
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Preventing Toll Fraud
“T oll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of Toll Fraud associated with
your system and that, if Toll Fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Toll Fraud Intervention
If you suspect that you are being victimized by T oll Fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
http://support.avaya.com/Copyright.
http://support.avaya.com. Suspected security
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vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: securityalerts@avaya.com.
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All non-Avaya trademarks are the property of their respective owners,
and “Linux” is a registered trademark of Linus Torvalds.
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support Web site:
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems
or to ask questions about your Product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya W eb site: http://support.avaya.com.
Warning
The handset receiver contains magnetic devices that can attract small
metallic objects. Care should be taken to avoid personal injury.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing to
the outside plant.
VCCI-Class B statement:
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
http://support.avaya.com.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 3
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Contents
Chapter 1: Introduction to the 9608 and 9611G deskphones..........................................
Overview...................................................................................................................................................
Navigation tips...........................................................................................................................................
About icons...............................................................................................................................................
Administrative messages..........................................................................................................................
Telephone stand........................................................................................................................................
Viewing Network Information....................................................................................................................
Chapter 2: Avaya Menu.......................................................................................................
Options & Settings....................................................................................................................................
Call Settings.....................................................................................................................................
Application Settings..........................................................................................................................
Screen & Sound Options..................................................................................................................
Advanced options.............................................................................................................................
Browser.....................................................................................................................................................
Accessing your browser...................................................................................................................
Chapter 3: About Features.................................................................................................
Accessing the Features menu...................................................................................................................
Feature Table............................................................................................................................................
Calling a person from the directory...........................................................................................................
Configuring simultaneous ringing for multiple phones using EC500.........................................................
About Call Recording................................................................................................................................
Ringing on wireless headsets...................................................................................................................
Chapter 4: Answering a call...............................................................................................
Chapter 5: Making a call.....................................................................................................
Making an emergency call........................................................................................................................
Clearing a number.....................................................................................................................................
Redialing a number...................................................................................................................................
Making a call using edit dialing.................................................................................................................
Calling a person from the contacts list......................................................................................................
Calling a person from the call history........................................................................................................
Using voice dialing....................................................................................................................................
Making a call using a Click to dial link.......................................................................................................
Chapter 6: Standard Call-Related Features......................................................................
Putting a call on hold.................................................................................................................................
Muting a call..............................................................................................................................................
Transferring a call.....................................................................................................................................
Using the conference feature....................................................................................................................
Setting up a conference call.............................................................................................................
Adding a person on hold to a conference call..................................................................................
Putting a conference call on hold.....................................................................................................
Muting a person on a conference call..............................................................................................
Dropping the last participant from a conference call........................................................................
Dropping a person from a conference call.......................................................................................
About forwarding calls...............................................................................................................................
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Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 5
Forwarding calls...............................................................................................................................
Send All Calls...................................................................................................................................
Enabling and disabling the call timer........................................................................................................
Chapter 7: Using bridged call appearances.....................................................................
Answering a call on a bridged line............................................................................................................
Joining a call on a bridged line..................................................................................................................
Making an outgoing call on a bridged line.................................................................................................
Independent alerting for each Bridged Call Appearance..........................................................................
Chapter 8: Using the contacts feature..............................................................................
Searching for a contact.............................................................................................................................
Viewing a contact's details........................................................................................................................
Adding a new contact................................................................................................................................
Editing a contact........................................................................................................................................
Deleting a contact.....................................................................................................................................
Chapter 9: Call History.......................................................................................................
Viewing the call history..............................................................................................................................
Viewing call history details........................................................................................................................
Adding an entry from the call history to your contacts list.........................................................................
Removing an entry from call history..........................................................................................................
Clearing all call history entries..................................................................................................................
Turning off call history...............................................................................................................................
Chapter 10: Using USB Flash Drives with your phone....................................................
Adding contacts from an external file to your contacts list........................................................................
Overwriting contacts list with an external file............................................................................................
Copying your contacts list to a USB flash drive........................................................................................
Temporarily using a USB contacts list.......................................................................................................
Using pictures from your USB device as a screensaver...........................................................................
Chapter 11: Receiving your messages.............................................................................
Logging into your voice mail.....................................................................................................................
Chapter 12: About Logging In and Logging Out..............................................................
Logging in to your deskphone extension..................................................................................................
Logging in as a guest user........................................................................................................................
Logging out of your deskphone extension................................................................................................
Index.....................................................................................................................................
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Chapter 1: Introduction to the 9608 and
9611G deskphones
Your deskphone provides many features, including a Phone screen to view and manage your calls, call
History, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your
Voicemail. You can also attach up to three button modules to your telephone, to expand the available
number of call appearances and features; multiple button modules must all be the same type and model.
The 9611G deskphone has a color display, while the 9608 model provides has a black and white
display.
The letter G in 9611G indicates the presence of a built-in Gigabit Ethernet adapter that increases data
transmission speed. The 9608 deskphone has a smaller display area than the 961 1G deskphone. Unless
specifically stated elsewhere in this guide, the two models are essentially the same in terms of features
and functionality.
All the functions and features described in this user guide might not be available on your deskphone. If
you find that a function or feature is not available, please contact your system administrator.
Overview
The following section describes the display, keys, buttons, and the associated features that
are available on the deskphone.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 7
Introduction to the 9608 and 9611G deskphones
The following table provides descriptions of buttons and features of the 9608 and 9611G
deskphones.
No. Name Description
1 USB port If administered, you can insert a USB device such as a
memory stick, thumb drive, or flash drive to transfer
contacts between your phone and an external data source.
See Importing and Exporting Contacts using USB
Devices on page 61 for more information. The USB port
can be used also for login and as a picture source for
screensaver.Y ou can also recharge some battery-powered
devices by connecting the device to the USB port of the
deskphone using a USB cable.Note: The 9608 does not
have a USB port.
2 Message
waiting
indicator
An illuminated red light in the upper-right corner of your
phone indicates that you have voice mail. If Visual Alerting
is enabled, this light flashes when you receive an incoming
call. In addition to the message waiting indicator, the
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No. Name Description
Message button is also illuminated when you have voice
mail.
Overview
3 Phone
display
4 Features and
call
appearance
lines
5 Softkeys Use the softkeys to act on the highlighted line on the
The first line shows status information such as the time and
date, primary extension, error indications, and missed
calls. The second line, called the Status Line, provides
information, such as when you can use the right or left
navigation arrows to view alternate screens or menus. The
Status Line also provides messages related to the current
application or the actions that you must perform on a
screen. Call appearances appear below the Status Line.
The number of call appearances available to make or
receive calls depend on how your system is
administered.
The line buttons with integrated LEDs show which lines are
in use and correspond to the lines on the display . Press the
line button to select that line. In case of an incoming call,
the green LED blinks. While the deskphone is off hook,
both the red and the green LED glow. Lines also indicate
if a feature is enabled or disabled in the Feature view. The
green LED glows to indicate that a feature is enabled.
When you turn off the feature, the LED turns off.
screen. The softkey labels show you the action that each
key produces. The labels and the actions vary depending
on the screen being displayed.
6 OK and
navigation
arrows
7 Phone Press Phone to view the Phone screen. During a call, you
8 Message Press Message to connect directly to your voice mail
The OK button performs the action of the highlighted
option of a menu.
Use the right and left navigation arrows to navigate from
one screen to another, or to move the cursor during text
input. Use the up and down navigation arrows to move
from one line to another. However , if you are using the halfwidth mode, the up and down navigation arrows move one
screen at a time, instead of one line at a time.
can gain access to the following options from the Phone
screen:
• Hold
• Conference
• Transfer
• End call
system. This button is illuminated when you have voice
mail messages waiting.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 9
Introduction to the 9608 and 9611G deskphones
No. Name Description
9 Contacts Press Contacts to view the entries in your contact list.
10 Home Press Home to gain access to the A vaya Menu to configure
options and settings, access the browser and or any
applications available to you, log out, or view network
information.
11 History Press History to view the history of your outgoing,
incoming, and missed calls. The icon on the History button
is illuminated when you have missed calls. The top line
shows the Missed Call icon and the number of calls that
you have missed.
12 Volume While on an active call, press + or - on the Volume button
to adjust the volume of your handset, headset, or speaker.
While you are not on an active call, pressing these buttons
adjusts the ringer volume.
13 Mute Press the Mute button to mute a call in progress. To take
a call off mute, press Mute again.
14 Speaker Press the Speaker button to use the speakerphone. To
take a call off speakerphone, lift the handset or press the
Headset button.
15 Headset Press the Headset button to use the headset if connected.
Navigation tips
A navigation icon
options or information. Use the right and left navigation arrows to go to other screens when
the paging icon (left- and right-facing arrows) displays on the title line or to move the cursor
right or left when entering text.
About icons
The icons in the following table indicate the state of a call, navigation choices, or the status of
a team member whose presence you are tracking.
Note: Only HIS headset cords are compatible with your
phone.
appears in the telephone display to indicate that you can scroll to more
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Icon Description
Indicates a missed call on your phone
Incoming call; indicates you have answered this call.
Outgoing call; indicates you have made this call.
Indicates that EC500 has been activated.
Incoming call is alerting.
Call is active.
Call is on hold.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see additional
pages/screens/options.
About icons
Scroll left for other options.
Scroll right for other options.
Scroll up or down when there is more information than
can display in the application area.
End of a list; scroll up to see choices.
The icon shown applies to the 9608 only. The call in
progress is muted.
The icon shown applies to the 9608 only. The ringer
volume is off due to pressing - on the Volume button
until the volume turns off. To reinstate volume, press +
on the Volume button.
The icon shown applies to the 9611 only. The ringer
volume is off due to pressing - on the Volume button
until the volume turns off. To reinstate volume, press +
on the Volume button.
Team icon indicating this team member is available.
Team icon indicating this team member is busy on a call
and not available.
Team icon indicating this team member is not on a call
but is forwarding incoming calls.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 11
Introduction to the 9608 and 9611G deskphones
Icon Description
Team icon indicating this team member is busy on a call
and is forwarding incoming calls.
Your administrator may place this icon on one of your
softkeys as an energy-saving measure. Pressing this
softkey turns the display backlight off. When the
backlight is off, any activity on your telephone turns it
back on.
Indicates that your phone is in an “Unnamed
Registration” state, caused by not entering an extension
within 60 seconds of being prompted for one or not
entering a password. In this situation, your phone may
register with its call server but will show only one call
appearance, no features, and will allow only outgoing
calls. To switch from the unnamed registration state,
login with a valid extension and password.
Administrative messages
Your administrator can send important messages such as notification of an early office shut
down due to inclement weather or information about an imminent service interruption to your
deskphone.
These types of messages can take any of the following forms:
• a text message streaming across the top display line, accompanied by an audible alert
• an audible alert broadcast through the Speaker or the headset if that device is active
• an interrupt screen notifying you that you are receiving an audio alert
While receiving an audible alert, you can switch between the Speaker, handset, and headset,
can terminate the pushed audio content by going on-hook, and can adjust the volume, as you
normally would during a call.
Telephone stand
The phone can be placed on the stand in a flat position or at an angle.If you have placed the
phone vertically for wall mounting, reverse the tab located under the switchhook in the top ear
piece pocket on the phone to ensure that the handset is in the correct position. You need a
small screwdriver to lift the tab after it is reversed.
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Viewing Network Information
Your system administrator might ask you to check certain phone or network settings to
investigate problems. You can obtain network information from the Home Screen.
Network Information has five different screens for viewing the options:Audio parameters, IP
(Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous.
Use the right and left navigation arrows on the navigation button to view the network related
information on the various screens.
Y our system administrator will instruct you further as to which network information options and
settings are needed.
Viewing Network Information
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 13
Introduction to the 9608 and 9611G deskphones
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Chapter 2: Avaya Menu
You can use the Avaya Menu to adjust and customize options and settings for your telephone, access
additional Web-based applications, get information about your phone and network settings, and log out.
When you press the Home button, you see one of the following menus, depending on how your
administrator has set up your system and on the applications available to you:
Note:
The menus and sub-menus that appear depend on how your extension was administered. Some
options or sub-menus may not be available. Contact your System Administrator if you have any
questions.
Sample Menu 1 Sample Menu 2
> Options & Settings
> Browser
> Network Information
> VPN Settings
> Guest Login
> Log Out
> About Avaya one-X
> Your 1st Web Application
> Phone Settings
> Log Out
> About Avaya one-X
> My Pictures
Note:
On menus with WML applications, select Phone Settings to access the standard telephone Options
& Settings menu.
Options & Settings or Phone Settings, if your menu is customized,lets you change your call settings,
personalize button labels, adjust brightness and contrast, select your ringing pattern, and more. See
Options & Settings on page 16 for more information.
The Browser menu contains additional web-based applications. (If no web applications are available for
your phone, the Browser menu is not shown.)
Network Information shows a summary of network-related parameters for your phone and provides
diagnostic information. If your administrator has set up Web applications, this option appears under the
Phone Settings menu instead.
VPN Settings option is available only if you are an authorized VPN user and if your deskphone is part of
a Virtual Private Network and if you have authorization to view or change associated settings. If you require
information on how to set up VPN, see the VPN Setup Guide for 9600 Series IP Telephones Document
Number 16–602968.
About Avaya one-X provides the release number of your telephone software.
Guest Login lets you log in to a phone to which you are not normally assigned, to access your own contacts
and features.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 15
Avaya Menu
Log Out lets you sign off the phone, to protect your settings or to allow another user to log in. Log out
does not display unless your phone (and any associated button module) is in an idle state.
My Pictures lets you use pictures from a USB device as your telephone screensaver, but is only available
on those deskphones with a USB interface.
Options & Settings
The Options & Settings menu contains choices for:
• Call Settings
• Application Settings
• Screen & Sound Options
• Advanced Options
• Network Information
• VPN Settings
Call Settings includes choices for automatically displaying the Phone screen when you get
an incoming call, when you place a call, or when you answer a call, turning call timers on or
off, controlling how Redial works, turning Visual Alerting on or off, and more.
Application Settings includes choices for personalizing button labels, turning call History on
or off and including bridged calls in your call History.
Screen & Sound options includes choices for adjusting your phone's brightness and contrast,
ring pattern, language selection, and button clicks and tones.
Advanced Options includes choices for backing up and restoring your settings, options and
button labels. You can also set AGC (Automatic Gain Control) for your headset, handset, and/
or speaker audio.
Network Information has a sub-menu with five different viewing options: Audio parameters,
IP (Internet Protocol) parameters, Quality of Service, Interfaces, and Miscellaneous. Your
system administrator may ask you to use this option to check certain phone or network settings
to investigate problems.
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Call Settings
Setting Go To Phone Screen on Calling
About this task
Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when
you place a call.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
Options & Settings
6. Select Go To Phone Screen on Calling.
7. Press Change or OK to set the option to Yes or No, depending on the current
setting.
8. Press Save.
Setting Go To Phone Screen on Ringing
About this task
Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when
you get an incoming call.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Go to Phone Screen on Ringing.
7. Press Change or OK to set the option to Yes or No.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 17
Avaya Menu
8. Press Save.
Setting Go To Phone Screen on Answer
About this task
Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone
screen when you answer a call.
Procedure
1. Select Options & Settings or Phone Settings.
2. Press Select or OK.
3. Select Call Settings.
4. Press Select or OK.
5. Select Go to Phone Screen on Answer.
6. Press Change or OK to set the option to Yes or No, depending on the current
setting.
7. Press Save.
Displaying call timers
About this task
Y ou can set your call settings to display the duration of calls. You can turn the call timer display
on or off.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Display Call Timers.
7. Press Change or OK to change the setting.
8. Press Save.
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Setting redial options
About this task
To display a list of the last numbers you dialed, or to dial the last number you dialed, you can
use the Redial option.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Select Call Settings.
4. Press Select or OK.
5. Select Redial.
6. Press Change or OK to toggle between One Number and List.
7. Press Save.
Options & Settings
Configuring visual alerts
About this task
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Visual Alerting.
7. Press Change or OK to turn Visual Alerting on or off.
8. Press Save.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 19
Avaya Menu
Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an onhook call.If your system administrator has set up auto-answer, incoming calls are also
answered on the default audio path you designate here.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Audio Path.
7. Press Change or OK to change the Speaker or Headset setting.
8. Press Save.
Setting contact names to display during calls
You can set your phone to show the contact's name rather than the calling party name for an
incoming or answered call, a transferred call, or conference call when a calling or called party
number matches a number on your Contacts list.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Pair Contacts to Calls.
7. Press Change or OK to change the setting to On or Off.
8. Press Save.
20 Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012
Comments? infodev@avaya.com
Changing the voice dialing language
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Select Voice Dialing Language.
6. Press Change or OK.
7. Select the language you will speak to search for and dial your contacts.
8. Press Select or OK.
9. Press Yes to confirm the selected language.
Options & Settings
Changing the voice dialing setting
About this task
Note:
The Voice Dialing option is available only if it is enabled through the settings file.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Voice Dialing.
7. Press Change or OK to set the option to on or off. Voice-initiated dialing is set to
on by default.
8. Press Save.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012 21
Avaya Menu
Setting dialing options
About this task
Your phone has two dialing options. You can dial as you normally would, for example, pick up
the handset, get a dial tone, and dial the number you want (off-hook dialing). Or, you can set
"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the
number, backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey.
Note:
Edit dialing may not be available to you, depending on how your system is administered.
Procedure
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Call Settings.
5. Press Select or OK.
6. Select Edit Dialing.
If your telephone does not display this option, your administrator has not made this
feature available.
7. Press Change or OK to change the setting to On (Enabled) or Off (Disabled).
When on-hook dialing is in effect, dialpad (edit dial) searches are not available.
8. Press Save.
Application Settings
Activating call log history
You can activate the call log history through the Settings menu so that the calls made to, or
from the phone can be tracked and used to make outgoing calls again.
Procedure
1. Press Home.
2. Select Options and Settings.
3. Select Application Settings.
22 Avaya one-X® Deskphone H.323 9608 and 9611G User Guide June 2012
Comments? infodev@avaya.com
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