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Avaya one-X™ Quick Edition
Release 3.0.0
Telephone User Guide
16-601411
Release 3.0.0
November 2006
Issue 1
Page 2
© 2006 Avaya Inc.
All Rights Reserved.
Notice
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in this document may be incorporated in future releases.
For full legal page information, please see the complete document, A vaya
Legal Page for Software Documentation, Document number 03-600758.
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agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
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Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warran ty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
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numbers, see the Avaya Web site:
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Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/
IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST
RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN
(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity for
which the license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the Documentation or other
materials available to End User. For purposes of this Software License, the
following capitalized terms shall have the meanings set forth herein:
“Designated Processor” means a single stand-alone computing device.
“Software” means the computer programs in object code, orig inally lice nsed by
Avaya and ultimately utilized by End User, whether as stand- alone Prod uct s or
pre-installed on hardware. "Product(s)" means the combination of hardware
and Software comprising the Avaya one-X Quick Edition product line.
License Type(s):
(a) Designated System(s) License (DS). End User may install and use each
copy of the Software on only one Designated Processor, unless a different
number of Designated Processors is indicated in the Documentation or other
materials available to End User. Avaya may require the Designated
Processor(s) to be identified by type, serial number, feature key, location or
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(b) Shrinkwrap License (SR). With respect to Software that contains elements
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agreements, such as “shrinkwrap” or “clickwrap” license accompanying or
and search for the document number in the
(“GENERAL LICENSE TERMS”).
applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap
License will be available from Avaya upon End User’s request.
Third-party Components
Certain software programs or portions thereof included in the Product may
contain software distributed under third party agreements (“Third Party
Components”), which may contain terms that expand or limit rights to use
certain portions of the Product (“Third Party Terms”). Information identifying
Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s web site at:
http://support.avaya.com/ThirdPartyLicense/
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Contents
Customizing Your Quick Edition IP Telephone . . . . . . . . . . . . . . . . . . . . . . 5
Introducing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Accessing Telephone Applications and Options . . . . . . . . . . . . . . . . . 5
Displaying the User Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting Password Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Viewing and Modifying User Preferences . . . . . . . . . . . . . . . . . . . . . . . 7
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Muting the Active Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Viewing and Changing the User Language . . . . . . . . . . . . . . . . . . . . 8
Choosing a Personalized Ringer Tone . . . . . . . . . . . . . . . . . . . . . . 8
Setting the Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Setting the Contrast Level of the Display . . . . . . . . . . . . . . . . . . . . . 9
Telephone Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Parking and Retrieving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Zero-Redirect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Recording and Managing Personalized Voicemail Greetings . . . . . . . . . . . . 23
Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Corporate and Personal Directories . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding an Entry to Your Personal Directory . . . . . . . . . . . . . . . . . . . . . 26
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Registration Information for Optional Features . . . . . . . . . . . . . . . . . . . . . . 31
Email Notification of Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Teleworker Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Web-based System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Appendix A: Options Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Telephone Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Contents
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Customizing Your Quick Edition IP Telephone
Introducing Your Telephone
Avaya one-X Quick Edition sof tware is embedded in each Quick Edition IP telepho ne. Th e Lin e/
Feature buttons, the softkeys immediately below the display, and the buttons on the face of the
telephone provide access to features.
The functions of the application softkeys change, depending on the current status of the
telephone—softkeys reflect the options available to you within the context of the selected
application. For example, if you are listening to a voicemail message, the softkeys reflect the
options available to you for processing the voicemail message. Softkey labels appear in the
display above the softkeys, and they indicate the current function of each softkey.
Accessing Telephone Applications and Options
Softkeys and the Options ( ) button beneath and to the right of the Vmail softkey provide
access to user-specific options and system-wide options.
Application/Function Softkey Label
4610 SW IP 4620 SW IP
Do not disturb n/a DND
Retrieve a parked call. Retrv Retrv
Call forwarding CFwd CFwd
Directory Dir Dir
Voicemail Vmail Vmail
Log n/a Log
Tip:
Tip: To view the next set of options, press the Page Right ( ) button. To view the
previous set of options, press the Page Left ( ) button. To view the telephone
buttons, see the Avaya one-X Quick Edition Telephone Quick Reference Card
(Document No. 16-601410).
Note:
Note: Some option settings can be viewed and modified using a web browser. For
information about how to view and change option settings using a web browser,
see the Avaya one-X Quick Edition System Administration Guide (Documen t No.
16-601412).
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Press the # key to display the IP address for the teleph one. You can view network configuration
information about your telephone such as its extension number and name, the version and
release number of the software load, the IP address and MAC address, and the one-X Quick
Edition network name (site identifier) by pressing the Options ( ) button and selecting Set
Details on the Main menu.
Displaying the User Options Menu
Tip:
Tip: To select a menu item, you can press the associated number on the dialpad or
press the Line/Feature ( ) button beside your choice.
Accessing user options when password protection is enabled
1. Press the Options ( ) button below and to the right of the display.
2. Select Options on the Main menu, or press 1 on the dialpad.
3. Select User Options on the Options menu, or press the indicated dialpad key.
4. When you are prompted, press the keys on the dialpad to enter the password (initially
enabled, the default password is 12345).
5. Select the Done softkey to display the User Options menu.
Accessing user options when password protection is disabled
1. Press the Options ( ) button below and to the right of the display.
2. Select Options on the Main menu, or press the indicated dialpad key.
3. Select User Options on the Options menu. The User Options menu is displayed.
Setting Password Options
You can change, disable, or enable a password for accessing user options (the same p assword
is used to access voicemail messages). It is a good policy to change the default password to a
password that is known only by you.
To change your password
1. Access the User Options menu as described above.
2. Select Password on the User Options menu.
3. Select Change Password on the Password menu.
4. Enter the new password, and then select the Next softkey.
5. When you are prompted to confirm the new password, re-enter the new password and
then select the Next softkey.
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Customizing Your Quick Edition IP Telephone
6. Enter your old password, and then select the Next softkey.
7. Select the Ok softkey.
8. Press the Phone/Exit ( ) button.
To enable or disable password protection
Note:
Note: When you disable password protection for accessing user options, the voicemail
password is not disabled.
1. Access the User Options menu (see Displaying the User Options Menu
2. Select Password on the User Options menu.
3. Perform one of the following actions:
● To disable password protection, select Turn Pswd OFF.
● To enable password protection, select Turn Pswd ON.
4. When you are prompted to deactivate or activate password protection, select Yes.
5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Viewing and Modifying User Preferences
Adjusting the Volume
Use the Volume Control ( ) and ( ) buttons to adjust the handset, speakerphone, headset,
or ringer volume, depending on which item is in use. When you increase or decrease the
volume, the display area indicates the volume level. The volume setting is returned to the
default setting automatically after the telephone has been idle for 30 seconds.
on page 6).
Muting the Active Microphone
The mute feature lets you prevent a caller or callers from hearing you (or background noise
behind you) through the handset or hands-free microphone.
To activate and deactivate muting while on a call
● Press the Mute ( ) button. The Mute indicator remains on while the active microphone is
muted.
● To activate the microphone again, press the Mute ( ) button.
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Viewing and Changing the User Language
To view the language settings
1. Access the User Options menu (see Displaying the User Options Menu on page 6).
2. Select Language Settings on the Main Menu.
3. Language is displayed for each of the system and telephone components.
4. Press Ver to view the software version.
5. Click the OK softkey to display the previous menu, or press the Phone/Exit () button.
To change the user language
1. Access the User Options menu.
2. Select Language on the User Options menu.
3. Select the Line/Feature ( ) button beside the language of your choice.
4. Select the Yes softkey and then the OK softkey.
5. Select the Exit softkey to display the previous menu, or press th e Ph one/Exit ( ) button
to clear the display.
Choosing a Personalized Ringer Tone
You can choose one of five ringer tones to alert you to incoming calls.
To select a ringer tone
1. Access the User Options menu.
2. Select Personalized Ringing on the User Options menu.
3. Select the Line/Feature ( ) button beside any ring pattern entry on the Select Ring
Pattern menu to hear the tone. Press the Play softkey to hear it again.
4. Press the Select softkey to choose the ringer tone.
5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Setting the Call Waiting Tone
You can enable or disable the call waiting tone used to alert you when a second call comes in
while you are engaged in an active call. By default, the call waiting tone is enabled.
To set the call waiting tone
1. Access the User Options menu.
2. Select Call Waiting Tone on the User Options menu.
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3. Select the Yes softkey to enable the waiting tone or the No softkey to disable it.
When the call waiting tone is enabled, you will hear a beep when a second call comes in.
See also To put an active call on hold while you answer a second call
4. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Setting the Contrast Level of the Display
Eight contrast levels are available to adjust the contrast to better suit your work environment
and lighting.
To adjust the contrast level of the display
1. Access the User Options menu (see Displaying the User Options Menu on page 6).
2. Select Contrast level on the User Options menu.
3. To brighten the background, select the - softkey. To dim the background, select the +
softkey.
4. When you are satisfied with the contrast level, select the Save softkey.
Customizing Your Quick Edition IP Telephone
on page 13.
5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Telephone Accessories
The headset jack is compatible with a large number o f he adse ts, the recommended M12LUCM
modular base unit, or the HIP-1 headset adapter. Noise cancelling headsets are recommended.
Note:
Note: All configuration data is stored on the telephone and retained indefinitely in the
case of power failure. Power is typically supplied to the telephone by connecting
to a power-enabled LAN. If your Ethernet network does not provide inline power,
you must provide a power adaptor such as the Avaya Model 1151B1.
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Making and Answering Calls
Making Calls
The Quick Edition IP telephone provides several ways to initiate a call: manually, using a speed
dial button, using the call log, using the corporate directory, and using your personal directory.
Note:
Note: To dial a PSTN or a SIP (VoIP) network number, dial the appropriate code
number first. You will not hear a dial tone after you press the pref ix number. When
you enter a number that places a call to the PSTN or a SIP network, pressing the
# key on the dialpad speeds up the dialing process.
To make calls manually
1. To place a call, perform one of the following actions:
● handset operation: pick up the handset.
● hands-free operation: press the Speaker ( ) button or a Line/Feature ( ) button.
● headset operation: press the Headset ( ) button.
2. Dial the number.
3. To hang up, perform one of the following actions:
● handset operation: return the handset to its cradle.
● speakerphone: press the Speaker ( ) button.
● headset: press the Headset ( ) button.
To make a call using a speed dial
You must first create a speed dial entries. See To add a speed dial entry manually on page 29.
1. Press the Options ( ) button.
2. Select Speed Dial on the Main menu.
3. Using the keys on the dialpad, press the number that corresponds to the entry that you
want to call.
To make a call from the list of call logs
Note:
Note: You must subscribe to a “Caller ID” service for the names and/or numbers of
incoming external calls to be recorded in the Incoming list. The number may
require a prefix to reach the PSTN or a SIP network) and area code.
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Making and Answering Calls
1. Press the Options ( ) button.
2. Select Call Log on the Main menu.
3. If you want to dial a previously dialed number, select the Out softkey.
4. Select the Line/Feature ( ) button beside the number that you want to dial.
5. To place the call, either pick up the handset or press the Speaker ( ) button.
Tip:
Tip: If the number is not exactly what you need to dial directly from the Incoming list,
select the Edit# softkey to edit the number, and then select the Dial softkey.
To make calls using the corporate or personal directory
1. Select the Dir softkey to display the list of entries in the Corporate directory; select the Dir
softkey and then the MyDir softkey to display the list of personal directory entries.
Tip:
Tip: To view the next set of entries, press the Page Right ( ) button. To view the
previous set of entries, press the Page Left ( ) button.
2. Select the Line/Feature ( ) button beside the number that you want to dial.
3. To place the call, perform one of the following actions:
● pick up the handset.
● press the Speaker ( ) button.
● press the Headset ( ) button.
Receiving Calls
The display shows information about incoming calls, including the name and number of the
calling party. The information shown depends on the services offered by your service provider.
Tip:
Tip: If you do not want to receive calls, you can activate the Do Not Disturb feature.
See Do Not Disturb
To answer an incoming call
1. To answer a call, perform one of the following actions:
● pick up the handset.
on page 28.
● press the Speaker ( ) button or the associated Line/Feature ( ) button.
● press the Headset ( ) button.
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2. To hang up, perform one of the following actions:
● return the handset to its cradle.
● press the Speaker ( ) button.
● press the Headset ( ) button.
To ignore an incoming call
● Select the Ignore softkey while the telephone is ringing.
The telephone immediately stops ringing. If call-forwarding has been defined (see Call
Forwarding on page 16), the call is handled accordingly.
Call Handling
Putting a Call on Hold
You can put a call on hold to temporarily remove yourself from the call. While the active call is
on hold, you can make outgoing calls or answer incoming calls.
To put a single call on hold
● Press the Hold ( ) button. You can replace the handset without losing the call.
To retrieve a held call
● To take the call off hold, perform one of the following actions:
● Pick up the handset and press the Hold ( ) button.
● For hands-free operation, press the Line/Feature ( ) button associated with the held
line or press the Hold ( ) button.
● If you are using a headset, press the Hold ( ) button.
There may be a slight delay before the call becomes active again.
To put an active call on hold while you place a new call
You can hold an active call while you place a call to another party.
1. Press the Hold ( ) button.
2. Press a Line/Feature ( ) button. Place and conclude the new call.
3. Retrieve the held call.
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To put an active call on hold while you answer a second call
If someone calls you while you are engaged in a call, you will be alerted to the call by the
Message Waiting indicator, which begins to flash. In addition, a ringing ( ) icon will appear in
the display beside one of the Line/Feature ( ) buttons. You can put the active call on hold while
you answer the incoming call.
1. When information about an incoming call appears in the display, select the Line/Feature
( ) button that corresponds to the incoming call.
The active call is automatically put on hold. The display shows an associated HELD
softkey on the right side of the display.
2. Conduct and conclude the new call.
3. To retrieve the held call, select the HELD softkey that corresponds to the held line.
Transferring Calls
Tip:
Tip: You can transfer all incoming calls to another telephone aut omatically by defining
call-forwarding rules. For more information, see Call Forwarding
Call Handling
on page 16.
To transfer a call and speaking to the receiving party
1. With the calling party on the line, press the Transfer ( ) button.
2. When you hear the dial tone, dial the number, or select the FrDir softkey and select the
number from a directory.
3. After the dialed party answers your call, announce the caller.
4. When you are ready to transfer the call, press the Transfer ( ) button.
5. Select the Ok softkey.
To transfer a call without speaking to the receiving party
1. With the calling party on the line, press the Transfer ( ) button.
2. When you hear the dial tone, dial the number, or select the FrDir softkey and select the
number from a directory.
3. When you hear the telephone at the far end begin to ring, hang up.
Parking and Retrieving Calls
The Call Park-Retrieve feature lets you “park” a call that can then be retrieved from any other
Quick Edition IP telephone in the one-X Quick Edition network.
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For example, a store clerk can answer a call, “park” the call, and page another department to
take the call. Another clerk in a different area of the store can retrieve the call and talk to the
party. The second clerk can also “park” the call which can be retrieved at different telephone.
The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within
one minute, an alert tone is played on the one-X Quick Edition telephone t hat was used t o park
the call. The alert tone is played every 30 seconds, for as long as the call rema ins parked. If no
one else addresses the parked call, the call can be retrieved by pressing the UnPrk softkey on
the telephone that was used to park the call.
To park a call
The display shows a Park softkey whenever the active call can be parked. A one-X Quick
Edition network can support up to 20 parked calls. You cannot park a call that is engaged in a
conference.
1. While the call is active, select the Park softkey. Make a note of the displayed identifier.
2. Press the Ok softkey.
3. To hang up, perform one of the following actions:
● return the handset to its cradle.
● press the Speaker ( ) button.
● press the Headset ( ) button.
To retrieve a parked call from the telephone that was used to park the call
An UnPrk or Retrv softkey appears in the disp lay to retrieve parked calls. You cannot retrieve a
parked call if someone else retrieves it first, or the calling p arty hangs up or is discon nected. An
error message is displayed when a parked call cannot be retrieved.
1. At the telephone that was used to park the call, perform one of the following actions:
● pick up the handset.
● press the Speaker ( ) button or the associated Line/Feature ( ) button.
● press the Headset ( ) button.
2. Perform either of the following actions:
● to retrieve a single parked call, press the UnPrk softkey.
● to retrieve one of several parked calls, press the Line/Feature ( ) button beside the
call that you want to retrieve.
To retrieve a parked call from any other telephone
1. At any Quick Edition IP telephone connected to the network (except the telephone that
was used to park the call), perform one of the following actions:
● pick up the handset.
● press the Speaker ( ) button or the associated Line/Feature ( ) button.
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● press the Headset ( ) button.
2. Press the Retrv softkey.
A list of parked calls appears, each with a unique identifier. The identifier includes the
extension number of the Quick Edition IP telephone that was used to park the call.
3. Press the Line/Feature ( ) button beside the call that you want to retrieve.
Conference Calls
You can create a conference call with three participants. One of the other participants can, in
turn, add one or two additional participants to the conference call. To ensure optimum
performance, a maximum of five parties per conference call is recommended.
Note:
Note: If one of the conference participants has a SIP phone with “music on hold”
enabled, it is possible for that party to interrupt the conversation of the other
participants with music by putting P2P participants on hold. If this happens, you
may choose to drop the telephone that is playing music on hold.
Call Handling
To create a conference call between three parties
1. Call the first party (see Making and Answering Calls on page 10).
2. When the call is answered, press the Conference ( ) button.
3. Select the Dial softkey and dial the number of the second party, or select the FrDir sof tkey
and choose the number from a directory. The first party is put on hold automatically.
4. When the second party answers, press the Conference ( ) button. The second party is
added to the conference call and the first party is taken off hold.
To drop a single party from the conference call
1. Select the line that corresponds to the connected party.
2. Select the Drop softkey. The remaining party is placed on hold automatically.
3. To retrieve the held call, select the Select softkey.
To place one of the participants on hold
1. Select the Line/Feature ( ) button beside the party that you want to speak to privately.
2. Press the Select softkey.
The other line is put on hold. The display shows an associated HELD softkey on the right
side of the display.
3. To resume the three-way conference, press the Conference ( ) button, select the line
that was put on hold and press the Conference ( ) button.
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To place all participants on hold
1. Press the Hold ( ) button.
The display shows an associated HELD softkey on the right side of the display.
2. To re-open the conference call, press the Hold ( ) button again or press any HELD
softkey on the right side of the display.
To end the conference call
1. Select the line that corresponds to either of the connected parties.
2. Select the Drop softkey.
3. Perform one of the following actions:
● hang up the handset.
● press the Speaker ( ) button.
● press the Headset ( ) button.
Call Forwarding
By default, calls are forwarded to your voicemail after three rings. Call forwarding lets you
specify rules for handling your incoming calls. You can forward calls to:
● the voicemail on your telephone
● an extension number listed in the Corporate directory or your Personal directory
● a telephone number that you specify (for example, an outside line)
Note:
Note: If your network has a G10 PSTN gateway and you forward an incoming outside
call to a PSTN number, the call will use two PSTN lines while the call is active.
To forward all calls to voicemail
1. Select the CFwd softkey.
2. Select All Calls on the Call Forwarding menu.
3. Select the Chg softkey.
4. Select Voicemail on the Fwd All Calls To menu.
5. Select the Save softkey.
6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To forward unanswered calls to voicemail
Follow this procedure to enable the feature after it has been disabled.
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Call Handling
1. Select the CFwd softkey.
2. Select After 3 Rings on the Call Forwarding menu.
3. Select the On softkey.
4. Press the Phone/Exit ( ) button.
To forward calls to a directory number
1. Select the CFwd softkey.
2. Select All Calls or After 3 Rings.
3. Select the Chg softkey.
4. Select Directory # or press the indicated dialpad key.
5. If you want to switch to your Personal directory, select the MyDir softkey.
6. Select the Line/Feature ( ) button beside the number to which calls will be forwarded.
7. Select the Save softkey.
8. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To forward calls to an external number
1. Select the CFwd softkey.
2. Select All Calls or After 3 Rings.
3. Select the Chg softkey.
4. Select Dialed # or press the indicated dialpad key.
5. Enter the number to which calls will be forwarded. If the call will be forwarded to a PSTN
number or to a SIP network number, include the prefix.
6. Select the Next softkey.
7. Select the Save softkey.
8. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To disable call forwarding
1. Select the CFwd softkey.
2. Select All Calls or After 3 Rings.
3. Select the Off softkey.
4. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To change the number of rings before forwarding
1. Select the CFwd softkey.
2. Select After 3 Rings on the Call Forwarding menu.
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3. Select the Chg softkey.
4. Select the - or + softkey to decrease or increase the number of rings.
The current number of rings is displayed at the top of the display.
5. Perform one of the following actions:
● Press 1 on the dialpad to redirect calls to voicemail, and then select the Save softkey.
● Press 2 on the dialpad and select the Line/Feature ( ) button beside the number to
which calls will be redirected (or select the MyDir softkey to choose a number from
your Personal directory).
● Press 3 on the dialpad, enter the number, and then select the Next softkey to redirect
calls to your specified number.
6. Press the Save softkey.
7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Zero-Redirect
The zero-redirect feature permits a caller to redirect an unanswered call to the number you
specify while the caller is listening to your personalized greeting.
Callers will not know that they can use the feature unless you mention the feature in your
personalized greeting (see Recording and Managing Personalized Voicemail Greetings
on
page 23). To redirect a call successfully, callers must dial 0 during your personalized greeting.
After you specify a redirection number, the zero redirect feature is enabled automatically.
Tip:
Tip: In your personalized greeting, be sure to tell the caller to dial 0 immediately,
before the greeting ends.
To specify a redirect number
1. Access the User Options menu (see Displaying the User Options Menu on page 6).
2. Select Voicemail from the User Options menu.
3. Select Zero Redirect from the Voicemail Options menu.
4. Select the Chg softkey.
5. Enter the number to which the call will be redirected. You can enter an extension number
or an external telephone number. If the call will be redirected to a PSTN number or a SIP
network number, include the prefix.
6. Select the Done softkey.
7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
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Using Call Logs
To disable zero redirect
1. Access the User Options menu (see Displaying the User Options Menu on page 6).
2. Select Voicemail on the User Options menu.
3. Select Zero Redirect on the Voicemail Options menu.
4. Select the Off softkey.
5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To enable zero redirect
1. Access the User Options menu (see Displaying the User Options Menu on page 6).
2. Select Voicemail on the User Options menu.
3. Select Zero Redirect on the Voicemail Options menu.
4. Select the On softkey.
5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Using Call Logs
The Call Log contains two lists of telephone numbers comprising up to 200 combined records:
● Incoming—Contains a record of received calls, regardless of whether the calls were
answered. The information comes from the services offered by your service provider.
● Outgoing—Contains a record of dialed numbers.
You can use the entries in either of these lists to dial outgoing calls. You can copy the
information to a Speed Dial button (see page 30
When 200 entries has been stored, a new call is added and the oldest call is deleted.
Note:
Note: If you have a 4621 SW IP telephone, the Line/Feature ( ) button on the bottom
right side of the display provides access to the Call Log. You can select the Log
softkey instead of performing steps 1 and 2 of the procedure in this section.
To viewing call log entries
1. Press Options ( ) button.
2. Select Call Log on the Main menu.
3. If you want to view the list of dialed numbers, select the Out softkey.
) or to your Personal directory (see page 27).
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Tip:
Tip: The display area may show a subset of the total number of entries stored on your
telephone. To view the next set of entries, press the Page Right ( ) button. To
view the previous set of entries, press the Page Left ( ) button.
To edit a Call Log number before you dial the number
You can retrieve a call log entry and modify the numbe r immediately before dialing. You cannot
save the changes.
1. Press Options ( ) button.
2. Select Call Log on the Main menu.
3. If you want to edit/dial a previously dialed number, select the Out softkey.
4. Select the Line/Feature ( ) button beside the number that you want to edit/dial.
5. Select the Edit# softkey.
6. Use the Bksp softkey and the keys on the dialpad to enter a different number.
7. Select the Dial softkey.
To delete a single entry
1. Press Options ( ) button.
2. Select Call Log on the Main menu.
3. If you want to delete a previously dialed number, select the Out softkey.
4. Select the Line/Feature ( ) button beside the number that you want to delete.
5. Select the Del softkey.
To clear lists, all call logs, and/or reset the counter
1. Press Options ( ) button.
2. Select Call Log on the Main menu.
3. Select the Clear softkey.
4. Select one of the following options from the Call Log Options menu:
● Reset Counter—Clears the missed-call counter.
● Clear Incoming—Clears the list of incoming calls.
● Clear Outgoing—Clears the list of outgoing calls.
● Clear All—Clears the missed-call counter, and both lists of calls.
5. When you are prompted to clear one or more lists or the missed-call counter, select the
Yes softkey.
6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
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Using Voice Mail
Use the voicemail to view a the list of messages, and play, copy, or delete messages. You can
save caller records to your Personal directory or to a Speed Dial button.
The following table shows the options that a caller can select while leaving a message. Each
key on the caller’s dialpad performs a different function.
Key Function
1 Save the message and end the call.
2 Listen to the message.
3 Erase and re-record the message.
4 Add information to the recorded message.
* Exit without leaving a message.
Using Voice Mail
# Pause during recording and play voicemail prompts.
The voicemail on a Quick Edition IP telephone can store a maximum of 30 voicemail messages
or 20 minutes of messages. When your voicemail inbox is full, callers hear a message indicating
that voicemail storage is full and no more messages can be saved. To recover storage space,
delete some of the existing recordings.
When an individual’s telephone is not connected to the network, two other telephones on the
network provide backup services and record any new voicemail for that telephone. When the
telephone is reconnected, it retrieves any voicemail that is associated with its extension. The
two backup telephones can each store up to five minutes of voicemail for the primary user.
For example, if you have 17 minutes of voicemail stored on your telephone and you disconnect
the telephone, an additional 10 minutes of voicemail may be collected by two other telephones.
When you reconnect your telephone, some of the new voicemail messages may stay on the
backup telephones until you delete some of the 17 minutes of voicemail from your own
telephone. You can listen to voicemail saved on backup telephones as if the messages were
stored on your own telephone—the system handles play back of these messages automatically.
If you want to retrieve and/or play voicemail when you are off-site or at another extension, call
your telephone extension, and when voicemail answers the call, press the * key during the
greeting. You will be prompted for your password before you can access voicemail options.
Tip:
Tip: You can arrange to have a voicemail message sent to you as an e-mail
attachment. For more information, see “Supporting Email Notification of
Voicemail” in the Avaya one-X Quick Edition System Administration Guide.
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Note:
Note: See also Recording and Managing Personalized V oicemail Greetings on page 23
and Zero-Redirect
on page 18).
Retrieving Voicemail Messages
When someone leaves you a message, the Message Waiting indicator flashes red and a count
of the number of voicemail messages waiting to be played appears intermittently in the display.
Note:
Note: Your voicemail password is the same as your password for accessing user
options (initially, this password is 12345). When you change the password for
accessing user options, the voicemail password is updated at the same time.
To play a voicemail message
1. Select the Vmail softkey.
2. Enter your voicemail password, and then select the Done softkey.
3. Select the Line/Feature ( ) button beside the entry that you want to play. The entry at the
top of the list (number 1) corresponds to the most recently received message.
4. Select the Play softkey. The recorded message is played.
Tip:
Tip: Press the Volume ( ) buttons to adjust the volume while the recording
plays back.
5. If you want to pause play back, select the Pause softkey. Press Play to resume playback.
Tip:
Tip: You can rewind or skip forward through a message by pressing the Page Left or
Page Right ( ) button respectively.
To monitor incoming voicemail messages
After a specified number of rings (see To change the number of rings before forwarding on
page 17), voicemail answers the call and prompts the caller to leave a message. During the
recording, information about the call appears in the display.
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Using Voice Mail
To listen to a voicemail message while the message is being recorded
1. When the caller begins to record a message (after ringing stops), select the Lstn softkey.
You can hear the caller speaking, but the caller cannot hear you.
2. If you want to speak to the caller before the caller hangs up, select the Answ softkey.
You are connected to the caller, and any recording up to this point is saved.
To access your voicemail using any telephone
You can set voicemail options or retrieve the voicemail messages from any touch tone
telephone. You can set the voicemail options through voicemail prompts.
Note:
Note: To retrieve voicemail messages through the PSTN, the one-X Quick Edition
network must be equipped with a G10 PSTN gateway. For information about G10
PSTN gateways, see the Avaya one-X Quick Edition G10 PSTN Gateway
Installation Guide.
1. Using any touch tone telephone that has access to the one-X Quick Edition network, dial
the extension of your Quick Edition IP telephone.
2. Wait for voicemail to answer the call.
3. As soon as the greeting starts to play, press * on the dialpad.
4. When you are prompted for your voicemail password, enter the password followed by the
# key. The voicemail password is the same one that you use to access user options.
5. Follow the prompts to access and play voicemail messages and/or change options.
Tip:
Tip: To exit from voicemail or listen to the previous list of menu options at any time,
press * on the dialpad.
6. To end the call, hang up or select the End softkey.
Recording and Managing Personalized Voicemail Greetings
You can specify a number that voicemail dials if a caller dials 0 during your greeting (for
example, you can redirect the call to another phone or your mobile).
To record your name
This is the recording that is played when callers dial by name using the Auto Attendant.
1. Access the User Options menu (see Displaying the User Options Menu
on page 6.)
2. Select Voicemail on the User Options menu.
3. Select Record Name on the Voicemail Options menu.
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4. Lift the handset and prepare yourself to make the recording.
5. Select the Rec softkey, speak your name clearly into the microphone, and then select the
Stop softkey or hang up.
6. Perform one of the following actions:
● select the Play softkey to listen to your recording.
● press the Save softkey and the Ok softkey if you are satisfied with the recording.
● select the Rec softkey again to re-record your name.
7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To record a personalized greeting
A personalized greeting will be played instead of the default voicemail greeting.
Callers can choose voicemail options after your personalized greeting is played. You may
optionally say what these options are in your personalized greeting. For example, “Please leave
a message. When you are finished, press the number key to hear voicemail options.”
Note:
Note: Personalized greetings must be longer than three seconds in duration.
1. Access the User Options menu (see Displaying the User Options Menu
on page 6).
2. Select Voicemail on the User Options menu.
3. Select Record Greeting on the Voicemail Options menu.
4. Lift the handset to make the recording.
5. Select the Rec softkey, speak your greeting clearly into the microphone, a nd then p erform
one of the following actions:
● select the Stop softkey,
● hang up, or
● press the number (#) key on the dialpad.
6. Perform one of the following actions:
● select the Play softkey to listen to your recording.
● press the Save softkey and the Ok softkey if you are satisfied with the recording.
● select the Rec softkey again to re-record your greeting.
7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To delete a personalized greeting
If you delete your personalized greeting, you are switching to the default greeting.
1. Access the User Options menu (see Displaying the User Options Menu
on page 6).
2. Select Voicemail on the User Options menu.
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3. Select Record Greeting on the Voicemail Options menu.
4. Select the Del softkey.
5. When you are prompted to delete the greeting, select the Yes softkey.
6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Using Other Features
Corporate and Personal Directories
Directories contain stored contact information such as names and telephone numbers. There
are two types of directories:
● Corporate directory—Populated and updated automatically , it cont ains an entry for every
Quick Edition IP telephone in the one-X Quick Edition network. You cannot add or delete
these entries. Group names and extensions may also appear in a directory.
Using Other Features
● Personal directory—This is your own directory. You can add, edit, or delete your entries.
To view corporate and personal directory entries
1. Select the Dir softkey. The list of entries in the Corporate directory is displayed.
2. If you want to view the entries in your Personal directory, select the MyDir softkey.
3. To navigate through the items in a directory, perform one of the following actions:
● select the Page Left or Page Right ( ) button to move through directory pages.
● use the dialpad to enter the first character of the name associated with the entry.
Tip:
Tip: A combination of both these methods may be used. For example, you could press
2 on the dialpad to move to the first entry st arting with the letter B, and then select
the Page Right or Page Left ( ) button to display the next or previous page.
To change your name in the Corporate directory
Enter your last name then first name to ensure that all names in the Corporate directory are
sorted alphabetically by last name. The dial-by-name function of the Auto Attendant can match
caller key presses to the directory name, starting with the first character of the last name.
1. Access the User Options menu (see Displaying the User Options Menu
on page 6).
2. Select Name on the User Options menu.
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3. Select the Chg softkey. The cursor is placed at the end of the existing name.
4. Select the Bksp softkey to delete the name. At the current cursor position, enter a name
starting with the last name and ending with the first name (for example, Young, Mary):
● Press the dialpad key with the corresponding letter on it—press once to enter the first
letter, twice for the second letter, three times for the third letter, and four times for the
fourth letter. For example, to type “R”, press the “7” three times.
● To move the cursor to the left without deleting a character, press Page Left ( ).
● To move the cursor to the right without deleting a character, press Page Right ( ).
● To add a space to the end of a line, press the Page Right ( ) button.
● To change a character to upper- or lower-case, select the Case softkey. The first
character in a line and the first character after a space are capitalized automatically.
● The special characters . , ’ & - and @ are entered by pressing the 1 dialpad key.
5. Select the Save softkey.
6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Adding an Entry to Your Personal Directory
You can add entries to you r Personal directo ry m anu ally, from the Corporate directory, from the
Call Log, or from a voicemail record.
To add an entry manually
1. Select the Dir softkey.
2. Select the MyDir softkey.
3. Select the Add softkey.
4. Enter a name for the record (for example, the name of the party that you want to call).
5. Select the Next softkey.
6. Enter the phone number or extension (for a PSTN or a SIP number, enter the prefix first).
7. Select the Next softkey.
8. To add the entry to the Personal directory, select the Save softkey.
9. Select the Exit softkey, or press the Phone/Exit ( ) button to clear the display.
To copy an entry from the corporate directory
1. Select the Dir softkey.
2. Select the Line/Feature ( ) button beside the number that you want to copy.
3. Select the Copy softkey.
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Using Other Features
4. Select My Personal Dir on the Copy Entry To menu.
5. Select the Ok softkey.
6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To copy an entry from the call log
1. Select the Log softkey. The Incoming list is displayed.
2. If you want to copy an entry from the list of dialed numbers, select the Out softkey.
3. Select the Line/Feature ( ) button beside the number that you want to copy.
4. Select the Copy softkey.
5. Select My Personal Dir on the Copy Entry To menu.
6. Select the Ok softkey.
7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To copy an entry from a voicemail record
1. Select the Vmail softkey.
2. Enter your voicemail password and select the Done softkey.
3. Select the Line/Feature ( ) button beside the voicemail record that you want to copy.
4. Select the Copy softkey.
5. Select My Personal Dir on the Copy Entry To menu.
6. Select the Ok softkey.
7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To edit an entry in your personal directory
1. Select the Dir softkey.
2. Select the MyDir softkey.
3. Select the Line/Feature ( ) button beside the entry that you want to edit.
4. Select the Edit softkey.
5. Use the guidelines included in Step 4
directory on page 25 to edit the text.
6. Select the Next softkey.
7. Optionally edit the number.
8. Select the Next softkey.
under To change your name in the Corporate
9. When you are prompted to change the directory entry, select the Save softkey.
10. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
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To delete an entry from your personal directory
1. Select the Dir softkey. The Corporate directory is displayed.
2. Select the MyDir softkey.
3. Select the Line/Feature ( ) button beside the entry that you want to delete.
4. Select the Del softkey.
5. Select the Exit softkey, or press the Phone/Exit ( ) button to clear the display.
Do Not Disturb
Y ou ca n use the do not disturb (DND) feature to prevent your telephone from ringing when a call
comes in. Call forwarding rules handle the call (see Call Forwarding
will also prevent your telephone from receiving pages.
Tip:
Tip: If you have a 4621 SW IP telephone, the Line/Feature ( ) button on the bottom
left side of the display provides softkey access to the do-not-disturb function.
on page 16). This feature
To enable or disable DND
1. Press the Options ( ) button.
2. Select DND on the Main menu.
3. Select the ON or OFF softkey to toggle between turning the feature on and off.
Paging
You can use the paging feature to broadcast an announcement to all of the Quick Edition IP
telephones making up the one-X Quick Edition network. All persons in the paging zone hear the
broadcast through their telephone speakerphone, unless they are on an active call.
Tip: If your network includes a G10 PSTN Gateway equipped with an audio amplifier
All telephones are included in general and zone 2 by default. If the default paging zones have
been modified, consult the person who set up the configuration. Members of the general zone
cannot be changed. Each telephone can be configured to belong to one additional zone.
Tip:
and speaker , the paging feature can be used to broad cast a message through the
speaker at the same time.
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Speed Dial
Using the web-based administration interface (see “Managing Extension Numbers” in the Avaya
one-X Quick Edition System Administration Guide), a Quick Edition IP telephone can be
configured to respond to pages to a specific zone, from 2 to 9. External paging equipment
connected to G10 PSTN gateways is activated only when the general page zone is paged.
To broadcast an announcement to a paging zone
1. Press the Options ( ) button.
2. Select Paging on the Main menu.
3. Lift the handset and perform one of the following actions:
● select General Page on the Select Paging Zone menu to broadcast a messa ge to all
one-X Quick Edition devices in the network.
● select the Line/Feature ( ) button for a specific zone to broadcast a message to the
devices that corresponds to the zone.
4. Wait for the pa ging tone , an d the n speak your announcement clearly into the microphone.
5. Select the Done softkey or hang up.
6. Press the Phone/Exit ( ) button to clear the display.
Speed Dial
The Speed Dial feature let s you store frequently called numb ers for instant dialing. If you cannot
remember a Speed Dial number assignment, or if you want to administer your Speed Dial list,
you can access and view the Speed Dial list.
You can add entries to the Speed Dial list manually, from the Corporate directory, from the Call
Log, or from a voicemail record.
To add a speed dial entry manually
1. Press the Options ( ) button.
2. Select Speed Dial on the Main menu.
3. Select the Add softkey.
4. Use the dialpad keys to enter a name for the Speed Dial entry. Use the guidelines included
in To change your name in the Corporate directory
5. Select the Next softkey.
6. Use the dialpad keys to enter a number.
7. Select the Next softkey.
on page 25 to edit the text.
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8. Select the Line/Feature ( ) button beside any available Speed Dial number to assign the
entry to the Speed Dial number.
9. To assign the entry to the Speed Dial number, select the Save softkey.
10. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To copy an entry from the corporate directory
1. Select the Dir softkey.
2. Select the Line/Feature ( ) button beside the number that you want to copy.
3. Select the Copy softkey.
4. Select Speed Dial on the Copy Entry To menu.
5. Select the Line/Feature ( ) button beside any available Speed Dial number.
6. Select the Ok softkey.
7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To copy an entry from the call log
1. Select the Log softkey to display the Incoming list.
2. If you want to copy an entry from the list of dialed numbers, select the Out softkey.
3. Select the Line/Feature ( ) button beside the number that you want to copy.
4. Select the Copy softkey.
5. Select Speed Dial on the Copy Entry To menu.
6. Select the Line/Feature ( ) button beside any available Speed Dial number.
7. Select the Ok softkey.
8. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To copy an entry from a voicemail record
1. Select the Vmail softkey.
2. Enter your voicemail password and select the Done softkey.
3. Select the Line/Feature ( ) button beside the voicemail record that you want to copy.
4. Select the Copy softkey.
5. Select Speed Dial on the Copy Entry To menu.
6. Select the Line/Feature ( ) button beside any available Speed Dial number.
7. Select the Ok softkey.
8. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
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Registration Information for Optional Features
To edit a speed dial entry
You can change the name, number, and/or button assignment of a Speed Dial entry.
1. Press the Options ( ) button.
2. Select Speed Dial on the Main menu.
3. Select the Line/Feature ( ) button beside the entry that you want to edit.
4. Select the Edit softkey.
5. If required, edit the name. When you are finished, select the Next softkey.
6. If required, edit the number. When you are finished, select the Next softkey.
7. If you want to change the Speed Dial button assignment, select the Line/Feature ( )
button beside the entry that you want to use.
8. When you are prompted to change the Speed Dial entry, select the Save softkey.
9. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
To delete a speed dial entry
1. Press the Options ( ) button.
2. Select Speed Dial on the Main menu.
3. Select the Line/Feature ( ) button beside the entry that you want to delete.
The information associated with the Speed Dial entry is displayed.
4. Select the Del softkey.
5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button.
Registration Information for Optional Features
To view registration information for special features using a telephone
1. At the telephone, press the Options ( ) button.
2. Select Opt Features on the Main menu.
3. Select Email Fwd Options, WebAdm Sys Options, or Teleworker Options on the
Feature List menu. The registration code is displayed.
4. Select the Exit softkey to display the previous menu, or press the Phone/Exit () button to
clear the display area.
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Email Notification of Voicemail
When configured and enabled, the email-notification-of-voicemail feature sends e-mail
messages to alert users whenever new voicemail messages are received. The e-mail message
contains call header information, including the caller name (if available), caller number, and the
time and length of the call. A recording of the voicemail message is created as a
G.729a-encoded audio file (in WAV file format) and the file is forwarded as an e-mail
attachment.
Teleworker Application
Using the Teleworker Application, a remote user can connect a telephone to a high-speed
Internet connection at any remote location and access the Corporate directory and most of the
other features and services that are available to everyone who uses the one-X Quick Edition
system.
Note:
Note: To provide a secure link to the one-X Quick Edition network from a remote o ffice,
a customer-supplied VPN configuration is required.
For information about how to configure and use the Teleworker feature, see “Extending
Services to Remote Users through the Teleworker Feature” in the Avaya one-X Quick Edition
System Administration Guide.
To view optional features registration information using a telephone
1. At the telephone, press the Options ( ) button.
2. Select Opt Features on the Main menu.
3. Select Teleworker Options on the Feature List menu. The registra tion code is displayed.
Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to
clear the display area.
Web-based System Administration
If your telephones are connected to the same network as the administration computer, you can
configure system-wide options using the web-based administration interface. Refer to Avaya
one-X Quick Edition System Administration Guide.
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Appendix A: Options Menus
Telephone Options
Table 1: Telephone Options - Telephone User Option Menu
1. Password Change password or turn password on or off.
2. Call Forward Enable, disable, and modify call forwarding settin gs. Also available through a softkey.
3. Voicemail Enable and disable operator redirect and the number to which a call will be redirected.
4. Call Log View details, Clear, and Reset Missed Call Counter. There are additional options
5. Language Select a user language from the drop-down list.
6. Name Enter your name in the corporate directory.
7. Personalized Ringing Review and select your ringer tone.
8. Call Waiting Tone Enable and disable the call waiting tone.
9. Contrast Level Adjust the contrast level of your telephone display.
10. Te lewo rker Enable to connect your Quick Edition IP telephone to a high-speed Internet connection
Record your name and greeting. Also available through a softkey on the 4621 SW IP.
available from Call Logs on the Main Menu.
and access the Corporate directory.
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Appendix A: Options Menus
Table 2: Telephone Options - Web Interface Menu
Change Password Enter existing password, enter new password, and confirm new password.
Home Call Forwarding. Enable, disable, and modify call forwarding settings.
Do Not Disturb (DND) Enable and disable audio notification for incoming calls.
Speed Di al
Caller’s Logs Incoming Calls View details, Clear, and Reset Missed Call Counter.
Dialed Calls View details and Clear Log.
Terminal Settings Name Change name.
Set Optional Features View e-mail Fwd, Teleworker, and WebAdm Sys Options.
Voice Mail Zero Redirect Enable and disable Operator redi rect and enter the number to
SMTP Settings Enable or disable SMTP on network, and specify IP address of
Teleworker Options Working Mode Disable (Worker) or enable (Teleworker) teleworker.
Preferred Server Enter the IP address of the teleworker server host.
Create, modify, and delete personal speed dial numbers.
which a call will be redirected.
SMTP server host and/or SMTP port for support of e-mail
notification of voice mail.
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System Options
Table 3: System Options - Telephone Menu
1. Change Password Enter existing password, enter new password, and confirm new password.
2. Set Management 1. Set Extension Change telephone extension number.
System Options
2. Remove Extension Specify extension to remove.
3. Reset Password Reset password on accessed telephone.
4. Upgrade View software version
3. System Language T he language will not apply to voicemail or auto attendant prompts, or Web admin.
4. System Region The region selection will apply the correct regional tone package.
5. Date and Time Edit and save system date and time.
6. Network Options 1. IP Address View or change IP address or network mask of telephone, IP
2. SMTP Settings Enable or disable SMTP on network, and specify IP address of
3. Operator Extension View or change the designated operator extension.
7. Gateways 1. Details View PSTN gateway IP address, software version, connection
2. Lines
3. Music On Hold
4. IP Address
8. Auto Attendant 1. Auto Attendant View extension number, name, selected greeting (prompt),
and/or confirm upgrade.
address of default gateway for telephone, and/or IP address of
DNS server.
SMTP server host and/or SMTP port.
status, and MAC address.
Select a PSTN line and view or change its loop length setting.
Enable or disable the playing of audio input.
View or change IP address or network mask of PSTN gateway,
and/or IP address of default IP gateway.
prompt language, and extension number of associated PSTN
gateway.
Specify IP address of TFTP server
host and start upgrade.
2. Custom Greeting 1 Record, play, and/or save a custom greeting.
3. Custom Greeting 2 Record, play, and/or save a custom greeting.
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Appendix A: Options Menus
Table 4: System Options - Web Interface Menu
Change Admin
Password
Set Management Sets & Operator Add or remove a telephone and its extension or select a new
Localization Language and Region Select a system language and region from the drop-down lists.
Groups Group Details Add or delete a group; change the group name.
Time & Date Edit and save system time and date.
Gateways Details View PSTN gateway IP address, software version, connection
Enter existing password, enter new password, and confirm new password.
operator extension number.
Software Upgrade Upgrade all sets and analog gateways in the network or
upgrade only one telephone.
Set Details View and change the extension number, name, and page
zone. Reset the user password back to default.
Networking You can assign a static IP address.
Features View e-mail Fwd, Teleworker, and WebAdm Sys Options.
Members Add and remove members.
Forwarding Enable and disable forwarding for the group. Provide a number
to which group calls will be forwarded.
Dialing Rules Add and remove dialing rules. Change rule details.
status, and MAC address.
Dial Plan
Dialing Rules
Networking
Service Provider
Auto Attendant
Lines Select a PSTN line and view or change its loop length setting.
Music On Hold Enable or disable the playing of audio input.
Networking View or change IP address or network mask of PSTN gateway,
and/or IP address of default IP gateway.
Extension ranges, Emergency Code, Operator Code, PSTN Code, and SIP Code are
applied, by default, depending on the region specified at install.
You cannot delete or modify the emergency, extension, external, operator, or VoIP E164
rules. You can create a new rule that may be modified or deleted.
SMTP Enable or disable SMTP; define the SMPT server IP address
and port.
Audio Bandwidth Select High or Low. High provides a better quality voice
transmission but with a higher bandwidth consumption.
VLAN Settings Select enable and priority or disa ble for voice traffic. Select
disabled or pass-through or enabled and priority for data traffic.
You can add a service provider with the following configuration components: Domain
Name, Proxy Host, Proxy Port, Registrar Host, Registrar Port, Outbound Proxy Host,
Outbound Proxy Port, Realm, and Register Expiry Time.
You can add, modify, and delete a custom auto attendant.
36 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006
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Index
A
Announcement, through paging. . . . . . . . . . . 28
Answering calls, ways to answer . . . . . . . . . . .11
Applications overview . . . . . . . . . . . . . . . . 5
Auto Attendant, recording your name . . . . . . . . 23
B
Broadcasting an announcement . . . . . . . . . . 29
C
Call forwarding
accessing user options
disabling . . . . . . . . . . . . . . . . . . . . 17
enable forwarding to Voicemail . . . . . . . . . 16
forward all calls to dialed number . . . . . . . . 17
forward all calls to directory number . . . . . . . 17
forward all calls to Voicemail. . . . . . . . . . . 16
Call log
accessing user options
editing number before dialing . . . . . . . . . . 20
making calls from list . . . . . . . . . . . . . . 10
viewing entries . . . . . . . . . . . . . . . . . 19
Call waiting tone, setting . . . . . . . . . . . . . . . 8
Calling
initiating a call manually
putting call on hold to answer a call . . . . . . . 13
putting call on hold to place a call . . . . . . . . 12
setting up conference call . . . . . . . . . . . . 15
transferring incoming call . . . . . . . . . . . . 13
ways to initiate a call . . . . . . . . . . . . . . 10
Conference call
dropping a single party
dropping all parties . . . . . . . . . . . . . . . 16
putting all participants on hold . . . . . . . . . . 16
putting one participant on hold. . . . . . . . . . 15
setting up . . . . . . . . . . . . . . . . . . . 15
Contrast level, setting . . . . . . . . . . . . . . . . 9
Corporate directory
changing name in
making calls using . . . . . . . . . . . . . . . .11
D
Directories. . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . 16
. . . . . . . . . . . . . 19
. . . . . . . . . . . . . 10
. . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . 25
Index
adding entries to Personal . . . . . . . . . . . . 26
deleting entries from Personal . . . . . . . . . . 28
editing entries in Personal . . . . . . . . . . . . 27
viewing entries . . . . . . . . . . . . . . . . . 25
Display area
entering text in . . . . . . . . . . . . . . . . . 26
setting contrast level. . . . . . . . . . . . . . . .9
DND (Do Not Disturb). . . . . . . . . . . . . . . . 28
Do not disturb, enabling and disabling . . . . . . . . 28
E
Email notification of voicemail
enabling forwarding of audio file . . . . . . . . . 32
registration code . . . . . . . . . . . . . . . . 31
viewing registration information. . . . . . . . . . 32
Extension number, viewing . . . . . . . . . . . . . .6
G
General Page zone . . . . . . . . . . . . . . . . . 28
H
Headset, for telephone . . . . . . . . . . . . . . . .9
Hold, putting active call on . . . . . . . . . . . . . 12
I
Ignore softkey . . . . . . . . . . . . . . . . . . . 12
IP address of telephone, viewing . . . . . . . . . . .6
M
MAC address of telephone, viewing . . . . . . . . . . 6
Main menu, Options button . . . . . . . . . . . . . 31
Microphone, muting. . . . . . . . . . . . . . . . . .7
Muting, activating. . . . . . . . . . . . . . . . . . .7
N
Name
changing in Corporate directory
viewing . . . . . . . . . . . . . . . . . . . . . .6
Network name, viewing . . . . . . . . . . . . . . . .6
. . . . . . . . . 25
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Index
O
Operator
enabling within Voicemail . . . . . . . . . . . . 19
redirection from Voicemail. . . . . . . . . . . . 18
specifying extension . . . . . . . . . . . . . . 18
Options button
summary of menu items. . . . . . . . . . . . . 35
telephone menu items . . . . . . . . . . . . . 33
Options web, summary of menu items. . . . . . .34, 36
Overview
of telephone applications
of this guide . . . . . . . . . . . . . . . . . . . 5
. . . . . . . . . . . . . 5
P
Paging . . . . . . . . . . . . . . . . . . . . . . 28
broadcasting announcement . . . . . . . . . . 29
overview . . . . . . . . . . . . . . . . . . . . 28
Password
changing, user options and voicemail . . . . . . . 6
default user . . . . . . . . . . . . . . . . . . . 6
enabling or disabling user options . . . . . . . . . 7
Personal directory
adding entries manually
copying entry from Call Log . . . . . . . . . . . 27
copying entry from Corporate directory. . . . . . 26
copying entry from Voicemail record . . . . . . . 27
deleting entries . . . . . . . . . . . . . . . . . 28
editing entries . . . . . . . . . . . . . . . . . 27
Personalized ringing, selecting . . . . . . . . . . . . 8
. . . . . . . . . . . . . 26
R
Receiving calls, ways to answer . . . . . . . . . . .11
Recording
name for personalized greeting . . . . . . . . . 23
personal greeting . . . . . . . . . . . . . . . . 24
Registration information
for special features . . . . . . . . . . . . . . . 31
viewing. . . . . . . . . . . . . . . . . . . . . . 9
Ringer tone, selecting . . . . . . . . . . . . . . . . 8
Rings, changing number of . . . . . . . . . . . . . 17
S
Site identifier, viewing . . . . . . . . . . . . . . . . 6
Softkeys
application labels . . . . . . . . . . . . . . . . . 5
CFwd (call forwarding) . . . . . . . . . . . . . . 5
Dir (directory access) . . . . . . . . . . . . . . . 5
DND (do not disturb) . . . . . . . . . . . . . . . 5
Retrv (retrieve parked call) . . . . . . . . . . . . 5
VMail (voicemail) . . . . . . . . . . . . . . . . . 5
Software version and release number, viewing . . . . .6
Speed Dial application . . . . . . . . . . . . . . . 29
adding entries to list . . . . . . . . . . . . . . . 29
adding entry manually . . . . . . . . . . . . . . 29
copying entry from Call Log . . . . . . . . . . . 30
copying entry from Corporate directory . . . . . . 30
copying entry from Voicemail record . . . . . . . 30
deleting entries . . . . . . . . . . . . . . . . . 31
editing entries . . . . . . . . . . . . . . . . . . 31
System Options menu, summary of options . . . 35, 36
T
Telephone applications . . . . . . . . . . . . . . . .5
Telephone Options menu, summary of options . . 33, 34
Teleworker
viewing registration code
viewing registration information. . . . . . . . . . 32
Text, entering in display area . . . . . . . . . . . . 26
Transferring a call . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . 31
U
User Options interface, accessing web-based . . . . .5
User Options menu . . . . . . . . . . . . . . . . . .6
User Options, Options button
accessing with password protection
accessing without password protection . . . . . . .6
call forward menu items . . . . . . . . . . . . . 16
call log menu items . . . . . . . . . . . . . . . 19
contrast level menu items . . . . . . . . . . . . .9
language menu items . . . . . . . . . . . . . . . 8
optional features menu items. . . . . . . . . . . .9
password menu items . . . . . . . . . . . . . . . 6
ringtone menu items. . . . . . . . . . . . . . . .8
set details menu items. . . . . . . . . . . . . . . 6
voicemail menu items . . . . . . . . . . . . . . 23
. . . . . . . .6
V
Viewing registration information . . . . . . . . . . . . 9
Voicemail
accessing Voicemail options
caller redirection to operator . . . . . . . . . . . 18
changing password to access user options . . . . 22
recording a personal greeting . . . . . . . . . . 24
recording your name. . . . . . . . . . . . . . . 23
switching personalized to standard greeting. . . . 24
Voicemail application
backup services . . . . . . . . . . . . . . . . . 21
enabling forwarding of audio file . . . . . . . . . 21
monitoring messages . . . . . . . . . . . . . . 22
playing a message . . . . . . . . . . . . . . . 22
sending audio file attachment . . . . . . . . . . 32
. . . . . . . . . . . 23
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setting options through telephone buttons . . . . 23
supported callers actions . . . . . . . . . . . . 21
what callers hear . . . . . . . . . . . . . . . . 21
Volume, adjusting . . . . . . . . . . . . . . . . . . 7
W
Web-based administration interface
viewing registration code . . . . . . . . . . . . 31
Z
Zero redirect feature
disabling . . . . . . . . . . . . . . . . . . . . 19
enabling . . . . . . . . . . . . . . . . . . .18, 19
specifying Operator extens io n . . . . . . . . . . 18
Zones
creating via web-based administration
paging overview . . . . . . . . . . . . . . . . 28
. . . . . . 29
Index
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Index
40 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006
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